lead dispatcher

ABM Industries Inc.

<div><div><div><div><b>Job Summary Details:</b>
</div><p></p><div><div><div><div><div><div><div>Responsible for overseeing a crew of 5 to 10 Taxi Dispatchers. Makes sure all of the MSY/ABM guidelines are adhered to. Communicates with the Operations Manager timely with any issues or incidents that may need to be reported to the General Manager or MSY management. Makes sure all positions are covered and works side by side with the Taxi Dispatchers.
</div><div></div><div><b>Benefit Information:</b>
</div><div>ABM offers a comprehensive benefits package. For information about ABM&rsquo;s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)
</div><div></div><div><b>Basic Qualifications:</b>
</div><ul><li>Must be 18 years of age or older
</li></ul><ul><li>No high school diploma, GED or college degree required.
</li></ul><ul><li>One year of similar experience preferred.
</li></ul><div></div><div><b>Responsibilities:</b>
</div><ul><li>Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc.
</li></ul><ul><li>Schedule and dispatch resources, which may be team members, crews/teams, equipment, or service vehicles, to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements
</li></ul><ul><li>Ensure timely and efficient movement of resources according to work orders and/or resource schedules
</li></ul><ul><li>Oversee all communications within specifically assigned area(s)
</li></ul><ul><li>Receive or prepare work orders and work schedules
</li></ul><ul><li>Record and maintain files and records of customer requests, work, or services performed, inventory, and other dispatch information
</li></ul><ul><li>Recognize and mitigate a variety of issues encountered within the department and other work environments
</li></ul><ul><li>Confer with clients and/or supervising personnel in order to address questions, problems, and requests for resources
</li></ul><ul><li>Monitor resources and utilization in order to coordinate services and schedules to achieve optimal efficiency;
</li></ul><ul><li>Compile statistics and reports on work progress.
</li></ul><ul><li>Monitor daily services and provide updates and reports
</li></ul><ul><li>Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.<br>
</li></ul><div></div><br>
<div>A good job for someone just entering the workforce or returning to the workforce with limited experience and education.
</div><div>Military and veteran friendly employer, veterans and candidates with military experience encouraged to apply
</div><div>Military Occupational Specialty Code: 51R, 6370, 1141<br>
</div></div></div></div></div></div></div></div></div><p></p><div><b>About Us</b>
<br>
<br>
ABM (NYSE: ABM) is one of the world&rsquo;s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM&rsquo;s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries &ndash; from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.
<br>
<br>
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
<br>
<br>
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
<br>
<br>
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you&rsquo;ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you&rsquo;re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
<br>
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.</div></div><p></p>

Lead Dispatcher

EMCOR

<div>About Us:
<div></div><div>
We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.</div>
Job Summary:
<div>
Help the growth of the local office by managing service and maintenance accounts for a specific geographical area, coordinating the work efforts of the technicians, Dispatch and sales support to ensure projects are sold and implemented in a timely and orderly fashion.</div>
Essential Duties &amp; Responsibilities:
<ul><li>Manage and oversee Service Dispatch for branch location.</li><li>
Train and mentor, the service dispatch team.</li><li>
Account Management &ndash; Primary contact for service and maintenance accounts in a specific geographical area within the branch.
</li><li>Attend new customer kick off meetings.
</li><li>Visit customers and jobsites as necessary to ensure quality service.</li><li>
Customer Service - Taking service calls from customers via telephone and e-mail. Determine urgency of call and schedule accordingly.</li><li>
Managing service calls from receipt to billing.
</li><li>Accurate review of all previous day field visits. Approve closed work orders for billing. Take appropriate action on any incomplete items.</li><li>
Continuous management of the dispatch board throughout the day. Check all open calls and direct Technicians accordingly. Assist all Dispatchers as needed for team performance and efficiency.</li><li>
Assist Dispatchers in managing all \manpower - Daily scheduling and dispatching for 40 field technicians.</li><li>
Complete customer and coworker requests.</li><li>
Generate quotes and send to customers.
</li><li>Process approved quotes, purchase material, schedule manpower and work with customer to completion.</li><li>
Ensure assigned technicians are complying with company protocol including, turning in daily timesheets and service reports, turning in credit card receipts to reconcile charges weekly and completing monthly vehicle inspection reports.</li><li>
Research as needed on whether a job is a warranty call or not. This may involve the Project Manager or accounting&rsquo;s assistance in pulling invoices. Research may include checking on vendor invoices and relevant service ticket information.</li><li>
Train new Dispatchers in employment policies and procedures as they relate to dispatch.</li><li>
Take problem/complaint calls and handle appropriately or direct to Service Operations/ Service Manager.</li><li>
Take calls for billing/invoice questions and resolve appropriately.</li><li>
Conduct Open Work order and open PM report Meeting - Print the Open Calls report from CMS. Give status and scheduled completion date for each open and incomplete service order. Ensure the proper manpower, equipment and materials are available for completion of open work. Submit to Service Operations Manager by each Friday of the week.</li><li>
Process payroll &ndash; Approve timesheets and send to Payroll Department. Check for accuracy including job numbers, legal name, prevailing wage rates, per diem, certified jobs, sick and vacation time.</li></ul>
Qualifications:
<ul><li>High School Diploma or equivalent a plus.</li><li>
5+ years of HVAC dispatch experience required.</li><li>
5+ years of heavy customer service background.</li><li>
Purchasing experience</li><li>
Decision-making skills and be able to work out multiple alternative solutions and determine the most suitable one quickly</li><li>
General computer skills, including Microsoft Word and Excel</li></ul>
Equal Opportunity Employer: As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Notice to Prospective Employees: Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR&rsquo;s normal application process &ndash; it is probably fraudulent. Geographic Disclosure:
<p><b>
Benefits:</b> We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.</p><p>
#Mesa</p><p>
#LI-Mesa</p><p>
#LI-HVACjobs</p><p>
#LI-Onsite</p></div>

Intrepid

<div><p>As the <b>OCN Monitor/Escort Lead Dispatcher </b>, under general oversight and guidance from the Site Manager (SM) and Assistant Site Manager (ASM), you will provide supervision of others and provide day-to-day task management. May require detailed knowledge of local mission and site policies and SOPs. Responsible for supervising day-to-day operations of a team up to 20 Escorts. Uses experience and problem-solving skills to develop and improve processes, resolve conflicts, and ensures mission success. It is the Lead&rsquo;s duty to (in coordination with the SM and ASM) maintain a safe workplace, to ensure that site policies are followed, quality standards are met, and tasks are completed on time. As the OCN Monitor Lead, you must demonstrate skill in these areas and emphasize experience in related positions and activities. Perform other duties and responsibilities as assigned. Example: Vehicle control officer, In Country Liaison, etc&hellip;<br>
</p><p></p><p><b>ESSENTIAL JOB FUNCTIONS:
</b></p><ul><li>Performs any duties assigned to support the mission.
</li><li>Have a thorough understanding of the duties and responsibilities of the Escorts.
</li><li>Ensure team of Escorts adequately execute monitoring of un-cleared personnel (LN/OCN) into areas and monitor personnel while performing work. Make on-the-spot corrections as required.
</li><li>Ensure Escorts are properly verifying LNs/OCNs personnel are logged in and out all and personnel counts are performed before and after they perform duties.
</li><li>Provide general supervision of team to ensure work is completed for the day and the work zone has been purged by trained Force Protection military personnel and all LNs/OCNs have exited base and/or returned to camps.
</li><li>Ensures all local base escorting policies are followed by your Team.
</li><li>Provide training as required to ensure Escorts fully understand and comply with site policies and Escort responsibilities.
</li><li>Consistently deescalate issues through communication in a professional and prompt manner.
</li><li>Must be capable of working in a fast-paced multi-discipline team environment with the ability to managing competing priorities to achieve team goals. Proven supervisory skills to include effective planning, organizing, directing and controlling with strong decision-making capabilities. Strong negotiation and conflict resolution skills to lead a team to consensus. Excellent communication skills &ndash; verbal, written and listening. Ability to interact with staff at all levels from LN/OCN to senior executives.
</li><li>Will use Land Mobile Radios, cell phones, laptop, and other devices to maintain contact and accountability of work activities.
</li><li>May have to work a multitude of shifts (nights, days, evenings)
</li></ul><p></p><p><b>EDUCATION &amp; EXPERIENCE:
</b></p><ul><li>Must have a High School Diploma or equivalent.
</li><li>Must have at least two (2) years of supervising ten or more personnel.
</li><li>Must have at least two (2) years of prior experience working overseas.
</li></ul><p></p><p><b>MINIMUM QUALIFICATIONS:
</b></p><ul><li>US Citizenship
</li><li>Valid US Passport (preferred)
</li><li>Physical (hard copy) valid US Driver's License with clean driving report
</li><li>Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD EIGHTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY.
</li><li>Able to obtain and maintain a valid Residency Visa for UAE.
</li><li>Must be able to work in extreme environmental conditions including dust and high temperatures.
</li><li>Must be able to endure long hours, exposure to weather and hazardous conditions.
</li></ul><p></p><p><b>TRAVEL </b>: 100%, Deployed Overseas
</p><p></p><p><b>SECURITY CLEARANCE: </b>NACI/Public Trust
</p><div><div><div><div><div><div><div><p><b>Intrepid Acquisition Holdings, LLC
</b></p><p><b>www.intrepidgs.com
</b></p><p></p><p>Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.
</p><p></p><p>Intrepid Acquisition Holdings, LLC. (&ldquo;IAH&rdquo; and/or &ldquo;Company&rdquo;) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.<br>
</p><p><br>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p></div></div></div></div></div></div></div></div>

OCN Monitor/Escort Lead Dispatcher

<div><p>As the <b>OCN Monitor/Escort Lead Dispatcher </b>, under general oversight and guidance from the Site Manager (SM) and Assistant Site Manager (ASM), you will provide supervision of others and provide day-to-day task management. May require detailed knowledge of local mission and site policies and SOPs. Responsible for supervising day-to-day operations of a team up to 20 Escorts. Uses experience and problem-solving skills to develop and improve processes, resolve conflicts, and ensures mission success. It is the Lead&rsquo;s duty to (in coordination with the SM and ASM) maintain a safe workplace, to ensure that site policies are followed, quality standards are met, and tasks are completed on time. As the OCN Monitor Lead, you must demonstrate skill in these areas and emphasize experience in related positions and activities. Perform other duties and responsibilities as assigned. Example: Vehicle control officer, In Country Liaison, etc&hellip;<br>
</p><p></p><p><b>ESSENTIAL JOB FUNCTIONS:
</b></p><ul><li>Performs any duties assigned to support the mission.
</li><li>Have a thorough understanding of the duties and responsibilities of the Escorts.
</li><li>Ensure team of Escorts adequately execute monitoring of un-cleared personnel (LN/OCN) into areas and monitor personnel while performing work. Make on-the-spot corrections as required.
</li><li>Ensure Escorts are properly verifying LNs/OCNs personnel are logged in and out all and personnel counts are performed before and after they perform duties.
</li><li>Provide general supervision of team to ensure work is completed for the day and the work zone has been purged by trained Force Protection military personnel and all LNs/OCNs have exited base and/or returned to camps.
</li><li>Ensures all local base escorting policies are followed by your Team.
</li><li>Provide training as required to ensure Escorts fully understand and comply with site policies and Escort responsibilities.
</li><li>Consistently deescalate issues through communication in a professional and prompt manner.
</li><li>Must be capable of working in a fast-paced multi-discipline team environment with the ability to managing competing priorities to achieve team goals. Proven supervisory skills to include effective planning, organizing, directing and controlling with strong decision-making capabilities. Strong negotiation and conflict resolution skills to lead a team to consensus. Excellent communication skills &ndash; verbal, written and listening. Ability to interact with staff at all levels from LN/OCN to senior executives.
</li><li>Will use Land Mobile Radios, cell phones, laptop, and other devices to maintain contact and accountability of work activities.
</li><li>May have to work a multitude of shifts (nights, days, evenings)
</li></ul><p></p><p><b>EDUCATION &amp; EXPERIENCE:
</b></p><ul><li>Must have a High School Diploma or equivalent.
</li><li>Must have at least two (2) years of supervising ten or more personnel.
</li><li>Must have at least two (2) years of prior experience working overseas.
</li></ul><p></p><p><b>MINIMUM QUALIFICATIONS:
</b></p><ul><li>US Citizenship
</li><li>Valid US Passport (preferred)
</li><li>Physical (hard copy) valid US Driver's License with clean driving report
</li><li>Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD EIGHTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY.
</li><li>Able to obtain and maintain a valid Residency Visa for Kuwait.
</li><li>Must be able to work in extreme environmental conditions including dust and high temperatures.
</li><li>Must be able to endure long hours, exposure to weather and hazardous conditions.
</li></ul><p></p><p><b>TRAVEL </b>: 100%, Deployed Overseas
</p><p></p><p><b>SECURITY CLEARANCE: </b>NACI/Public Trust
</p><div><div><div><div><div><div><div><p><b>Intrepid Acquisition Holdings, LLC
</b></p><p><b>www.intrepidgs.com
</b></p><p></p><p>Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.
</p><p></p><p>Intrepid Acquisition Holdings, LLC. (&ldquo;IAH&rdquo; and/or &ldquo;Company&rdquo;) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.<br>
</p><p><br>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p></div></div></div></div></div></div></div></div>

OCN Monitor /Escort Lead Dispatcher

<div><p>As the <b>OCN Monitor/Escort Lead Dispatcher </b>, under general oversight and guidance from the Site Manager (SM) and Assistant Site Manager (ASM), you will provide supervision of others and provide day-to-day task management. May require detailed knowledge of local mission and site policies and SOPs. Responsible for supervising day-to-day operations of a team up to 20 Escorts. Uses experience and problem-solving skills to develop and improve processes, resolve conflicts, and ensures mission success. It is the Lead&rsquo;s duty to (in coordination with the SM and ASM) maintain a safe workplace, to ensure that site policies are followed, quality standards are met, and tasks are completed on time. As the OCN Monitor Lead, you must demonstrate skill in these areas and emphasize experience in related positions and activities. Perform other duties and responsibilities as assigned. Example: Vehicle control officer, In Country Liaison, etc&hellip;<br>
</p><p></p><p><b>ESSENTIAL JOB FUNCTIONS:
</b></p><ul><li>Performs any duties assigned to support the mission.
</li><li>Have a thorough understanding of the duties and responsibilities of the Escorts.
</li><li>Ensure team of Escorts adequately execute monitoring of un-cleared personnel (LN/OCN) into areas and monitor personnel while performing work. Make on-the-spot corrections as required.
</li><li>Ensure Escorts are properly verifying LNs/OCNs personnel are logged in and out all and personnel counts are performed before and after they perform duties.
</li><li>Provide general supervision of team to ensure work is completed for the day and the work zone has been purged by trained Force Protection military personnel and all LNs/OCNs have exited base and/or returned to camps.
</li><li>Ensures all local base escorting policies are followed by your Team.
</li><li>Provide training as required to ensure Escorts fully understand and comply with site policies and Escort responsibilities.
</li><li>Consistently deescalate issues through communication in a professional and prompt manner.
</li><li>Must be capable of working in a fast-paced multi-discipline team environment with the ability to managing competing priorities to achieve team goals. Proven supervisory skills to include effective planning, organizing, directing and controlling with strong decision-making capabilities. Strong negotiation and conflict resolution skills to lead a team to consensus. Excellent communication skills &ndash; verbal, written and listening. Ability to interact with staff at all levels from LN/OCN to senior executives.
</li><li>Will use Land Mobile Radios, cell phones, laptop, and other devices to maintain contact and accountability of work activities.
</li><li>May have to work a multitude of shifts (nights, days, evenings)
</li></ul><p></p><p><b>EDUCATION &amp; EXPERIENCE:
</b></p><ul><li>Must have a High School Diploma or equivalent.
</li><li>Must have at least two (2) years of supervising ten or more personnel.
</li><li>Must have at least two (2) years of prior experience working overseas.
</li></ul><p></p><p><b>MINIMUM QUALIFICATIONS:
</b></p><ul><li>US Citizenship
</li><li>Valid US Passport (preferred)
</li><li>Physical (hard copy) valid US Driver's License with clean driving report
</li><li>Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD EIGHTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY.
</li><li>Able to obtain and maintain a valid Residency Visa for Kuwait.
</li><li>Must be able to work in extreme environmental conditions including dust and high temperatures.
</li><li>Must be able to endure long hours, exposure to weather and hazardous conditions.
</li></ul><p></p><p><b>TRAVEL </b>: 100%, Deployed Overseas
</p><p></p><p><b>SECURITY CLEARANCE: </b>NACI/Public Trust
</p><p></p><div><div><div><div><div><div><div><p><b>Intrepid Acquisition Holdings, LLC
</b></p><p><b>www.intrepidgs.com
</b></p><p></p><p>Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.
</p><p></p><p>Intrepid Acquisition Holdings, LLC. (&ldquo;IAH&rdquo; and/or &ldquo;Company&rdquo;) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.<br>
</p><p><br>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p></div></div></div></div></div></div></div></div>

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