lead front desk agent

McKibbon Hospitality

<div>What Makes a McKibbon Front Desk Agent? 
The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles.
A Day in the Life:<ul><li>
Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests in a timely manner.</li><li>
Maintain positive guest relations at all times.</li><li>
Resolve guest complaints and ensure guest satisfaction.</li><li>
Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.</li><li>
Process all guest check-ins and verify registration information with the guest.</li><li>
Handle overbooked or 'walked' guests.</li><li>
Accept and record wake-up call requests.</li><li>
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).</li><li>
Resolve discrepancies on the room status report with housekeeping.</li><li>
You will train with and learn Food and Beverage operations to fill in as needed.</li></ul>
Shifts may vary by hotel:<ul><li>
Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm</li><li>
Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm</li></ul> 
Requirements:<ul><li>
Previous experience working as a front desk agent or in a similar role.</li><li>
A high school diploma or equivalent vocational training certificate.</li><li>
Experience working at a hotel establishment (highly desired).</li><li>
Proficiency with computers.</li><li>
Basic math skills.</li><li>
Ability to provide excellent customer service and maintain a professional demeanor at all times.</li><li>
Ability to input and access information in the property management system and/or points-of-sale system.</li><li>
Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.</li><li>
Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.</li><li>
Embrace McKibbon&rsquo;s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.</li><li>
Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests</li></ul> 
Ideal Skills &amp; Qualities:<ul><li>
Great verbal and written communication skills.</li><li>
The ability to create a fun and supportive working environment.</li></ul> 
Perks &amp; Benefits Beyond the Basics:
We know that hospitality starts from within, and that&rsquo;s why we value the employee experience as much as we value our guests&rsquo; experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that&rsquo;s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: 
Benefits: Full Time Associates:
<ul><li>Comprehensive benefits package including medical, dental, and vision</li><li>
Life insurance</li><li>
Pet Insurance</li><li>
Short and long-term disability</li><li>
Paid time off and holidays</li><li>
Tuition assistance</li></ul> 
Financial &amp; Occupational Wellness: All Associates<ul><li>
Competitive Compensation with incentives (incentives vary by position)</li><li>
401K Savings Plan, 50% matching up to 10% of compensation</li><li>
Associate referral program</li><li>
Brand and company training classes, workshops and conferences for career growth and development (varies by position)</li></ul>
Personal Wellness: All Associates<ul><li>
Fundraising matching funds program</li><li>
Team volunteer opportunities</li><li>
24/7 chaplain services</li><li>
Exclusive hotel rate discounts</li></ul>
Any state specific holiday, vacation or benefit requirements will apply.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.</div>

Hotel Front Desk Agent

Crescent Hotels & Resorts

<div>
 Save this job
 
 
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 Compensation:
 
 $20.00 to $25.00 per hour
 
 
 
 
 Description
 
 
 
 We are seeking an individual to fill the position of Front Desk Agent at the 33 Seaport hotel in NYC. As a Front Desk Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
 
 
 Crescent Hotels and Resorts is the industry leader in hotel management and we proudly offer robust compensation and benefits packages along with a career path for our associates which celebrates their success.
 
 
 Crescent was started with a deep belief in our people, encouraging them to apply their energy, passion, and unique abilities to make our hotels run remarkably. Our guests benefit from what each associate does as a part of this shared vision. We live the belief that we are successful because of our associates and that every role is important. As you grow, so does Crescent.
 
 
 We value you and what you do. We manage properties of every size and major brand across North America.
 
 
 Our goal is to hire the best people and prove that we are the only place you will ever want to work. Join us on that journey and explore the opportunities with us.
 
 
 
 Here Is What You Will Be Doing Each Day
 
 
 
 As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
 </li>
 <li>
 Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
 </li>
 <li>
 Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
 </li>
 <li>
 Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
 </li>
 <li>
 Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
 </li>
 <li>
 Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
 </li>
 <li>
 Receive, input, retrieve and relay messages to guests
 
 
 </li>
 </ul>
 
 What is required?
 
 
 
 Experience as a Front Desk Agent in a hotel preferred
 
 
 Excellent customer service skills
 
 
 Excellent computer, communication and interpersonal skills
 
 
 
 For applicants who will be working in NYC, the anticipated compensation range for the position is $19.00 to $20.00 per hour. The salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.
 
 
 
 
 Qualifications
 
 
 
 Customer service experience
 
 
 Behaviors
 
 
 <ul>
 <li>
 Team Player: Works well as a member of a group (Preferred)
 </li>
 <li>
 Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
 
 
 </li>
 </ul>
 Motivations
 
 
 <ul>
 <li>
 Preferred Peer Recognition: Inspired to perform well by the praise of coworkers
 </li>
 <li>
 Preferred Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
 </li>
 <li>
 Preferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
 
 
 </li>
 </ul>
 Education
 
 
 <ul>
 <li>
 Some college (Preferred)
 </li>
 <li>
 Technical/other training (Preferred)
 </li>
 <li>
 High School (Preferred)
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Preferred Customer service experience
 </li>
 <li>
 Preferred
 
 
 </li>
 </ul>
 
 Previous Experience As a FDA Preferred
 
 
 
 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
 
 
 This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
 
 
 Save this job
 
 
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 Tweet
 
 
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</div>

FRONT DESK AGENT

Ramada Worldwide

Seeking experienced, hard working person to become part of our Front Desk team! Must be reliable, dependable, flexible, and work in a face pace environment. Must be available to work morning and evening shifts, as well as weekends and holidays.Some responsibilities include but are not limited to the follow:&middot; Multitasking&middot; Quick Learner&middot; Answering multi line phones&middot; Process reservations, check-outs, and check-ins.&middot; Being neat and organized&middot; Being a Team player&middot; Room assignments&middot; Problem Solving&middot; Maintain an inventory of vacancies, reservations, and room assignments&middot; Computes bills, collects payment, and makes change for guests&middot; Cash handling responsibilities&middot; Flexible hours is a requirementAmazing Benefits include:- Health Insurance- Dental Insurance- Vision care- Employee discounts to Wyndham Hotels World Wide- 50% off restaurant purchases- Paid time off- Flexible scheduleRequired education:&middot; High school or equivalent&middot; Hotel Front Desk agent : 1 yearPreferred experience:&middot; Opera PMS TrainedJob Type: Part-timePay: $15.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Front Desk Agent 18+

Margaritaville Hotel Nashville

<div>
 
 FRONT DESK AGENT
 
 
 
 This job description provides a basic guideline of the duties, responsibilities and requirements of this position.
 
 
 
 Summary
 
 
 
 The Front Desk Agent will organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and distribute room keys. Process all guest requests and relay messages. Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, assist individuals with disabilities, and exceed all guest expectations.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Prior cash handling experience necessary.
 </li>
 <li>
 High School graduate or G.E.D. equivalent.
 </li>
 <li>
 7th/8th grade math skills required.
 </li>
 <li>
 Ability to communicate effectively with the public and other employees.
 </li>
 <li>
 Read, write and speak English fluently.
 </li>
 <li>
 No employee will pose a direct threat to the health/safety of self or others.
 </li>
 <li>
 Must have open availability - Shifts are 7am-3pm OR 3pm-11pm
 </li>
 <ul>
 <li>
 Nights and weekends a must
 
 </li>
 </ul>
 </ul>
 
 PERFORMANCE STANDARDS
 
 
 
 CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.
 
 
 WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.
 
 
 PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.
 
 
 SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotel&rsquo;s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions.
 
 
 FRONT DESK OPERATIONS: Follow the hotel&rsquo;s recommended guest arrival and departure procedures; understanding of computer-based front desk systems is sufficient to perform the primary responsibilities of the job; answer guests&rsquo; questions about the hotel services and amenities.
 
 
 RETAIL SERVICES: Stock according to standards; know what items are available to guests; effectively handles guest transactions and/or questions; personally demonstrate effective sales skills.
 
 
 
 Essential Functions
 
 
 
 <ul>
 <li>
 Answer guest questions and offer information and assistance.
 </li>
 <li>
 Answer telephones.
 </li>
 <li>
 Check guests in and out.
 </li>
 <li>
 Communicate with other departments to fulfill guest needs.
 </li>
 <li>
 Maintain work area neat and organized.
 </li>
 <li>
 Maintain keys in secure area.
 </li>
 <li>
 Report all unsafe conditions immediately.
 </li>
 <li>
 Update information in the computer systems as needed (i.e., post charges).
 </li>
 <li>
 Complete other duties as assigned by supervisor to include cross training.
 </li>
 <li>
 Attend all mandatory meetings.
 </li>
 <li>
 Follow checklist for required duties and timelines.
 </li>
 <li>
 Process personal and traveler&rsquo;s checks, handle safe deposit boxes.
 </li>
 <li>
 Read, pass on log and communicate with previous shift.
 </li>
 <li>
 Run reports and complete them, i.e., high balance, cash basis, etc.
 </li>
 <li>
 Other duties as assigned by Supervisor.
 </li>
 </ul>
</div>

Sonesta

<div></div><div><div><div><div><div><div>We&rsquo;re Sonesta International Hotels. 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The PM Front Desk Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk during the PM/evening shift. The PM Front Desk Agent serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their PM shift. The FDA is first point of contact and therefore represents the brand as all guests enter the hotel.
Job Description
DUTIES AND RESPONSIBILITIES:<ul><li>
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.</li><li>
Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.</li><li>
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.</li><li>
Responsible to maintain the security of cash, credit card transactions, and guest information.</li><li>
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.</li><li>
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.</li><li>
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.</li><li>
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.</li><li>
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.</li><li>
Issue, control and release guest safe-deposit boxes.</li><li>
Comply with federal, state and local laws regarding health, safety, and alcohol services.</li><li>
Perform other duties as assigned.</li></ul>
Additional Job Information/Anticipated
Pay Range
QUALIFICATIONS AND REQUIREMENTS:<ul><li>
High School diploma or equivalent required.</li><li>
One year of previous hotel experience, or retail customer service preferred.</li><li>
Previous experience in a full-service hotel is strongly preferred.</li><li>
Ability to speak, read, and write fluent English; other languages beneficial.</li><li>
Professional verbal and written communication skills.</li><li>
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.</li><li>
Problem solving, reasoning, motivating, organizational and training abilities preferred.</li><li>
Experience with Microsoft Office and Opera systems preferred.</li><li>
Will be required to obtain a ServSafe certification.</li><li>
May be required to obtain a TIPS certification.</li><li>
Valid driver&rsquo;s license required.</li><li>
Frequently standing up, bending, climbing, kneeling, and moving about the facility.</li><li>
Carrying, lifting or pulling items weighing up to 50 pounds.</li><li>
Frequently handling objects and equipment.</li><li>
Standing for extended periods of time.</li><li>
Will be required to work PM/Evening shift, weekends, and holidays.</li></ul>
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:<ul><li>
Medical, Dental and Vision Insurance</li><li>
Health Savings Account with Company Match</li><li>
401(k) Retirement Plan with Company Match</li><li>
Paid Vacation and Sick Days</li><li>
Sonesta Hotel Discounts</li><li>
Educational Assistance</li><li>
Paid Parental Leave</li><li>
Company Paid Life Insurance</li><li>
Company Paid Short Term and Long Term Disability Insurance</li><li>
Various Employee Perks and Discounts</li><li>
Hospital Indemnity</li><li>
Critical Illness Insurance</li><li>
Accident Insurance</li></ul>
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div></div></div></div></div></div>

PM Front Desk Agent

GF Hotels & Resorts

<div>
 We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You&rsquo;ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
 
 
 
 Compensation:
 
 $25 per hour
</div>

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