lead front desk agent

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company&rsquo;s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.
The Role of the Front Office Agent (English/Russian Speaker):
We are excited to offer an opportunity for a Front Office Agent (English/Russian Speaker) to join a new takeover project in the UAE: Al Zorah Beach Resorts in Ajman, UAE , as it embarks on an inspiring transformation journey. This evolution will culminate in the grand opening of Four Seasons Resort Ajman at Al Zorah in late 2026 .
Our Ideal Candidate Will Have
We are looking for a friendly, professional, and guest-oriented Front Office Agent who is fluent in Russian and/or English to join our team. As the first point of contact for our guests, you will play a vital role in creating a welcoming and memorable experience. The ideal candidate will have a passion for hospitality, excellent communication skills, and a commitment to outstanding service.
Key Responsibilities:
<ul><li>Greet guests warmly and professionally upon arrival and departure.
</li><li>Perform check-in and check-out procedures efficiently and accurately.
</li><li>Respond to guest inquiries, requests, and complaints in a timely and courteous manner.
</li><li>Act as a key contact for Russian-speaking guests, providing support and assistance in their preferred language.
</li><li>Provide information about hotel facilities, local attractions, and services.
</li><li>Handle room assignments, key issuance, and billing in accordance with hotel standards.
</li><li>Coordinate with Housekeeping and other departments to ensure rooms are ready and guest requests are fulfilled.
</li><li>Maintain updated knowledge of room availability, promotions, and policies.
</li><li>Process reservations and walk-ins according to the established procedures.
</li><li>Ensure proper cash handling, posting of charges, and maintaining guest records.
</li>Prepare and review daily reports, ensuring all transactions are accurate and documented properly. 
<li>
</li></ul> 
Qualifications &amp; Experience:
<ul><li>Minimum 1 Year of experience in a Front Office Assistant role within a hotel or resort.
</li><li>Diploma or Bachelor's Degree in Hospitality Management , Hotel Management
</li><li>Experience working with the Opera system / Excel (Microsoft office).
</li><li>Excellent communication and interpersonal skills.
</li><li>Problem-Solving Mindset
</li><li>The ability to work a rotating roster with evening and weekend availability
</li><li>Fluent in English and/or Russian
</li><li>Well-groomed, professional appearance and demeanor.
</li><li>Ability to work in shifts, including weekends and public holidays.</li></ul></div>

Front Office Agent (English/Russian Speaker) – Al Zorah Beach Resorts in Ajman, UAE

Al Emad Car Rental LLC

Job Description: We are looking for a Car Rental Agent (Front Desk) to join our Riyadh branch. The ideal candidate will manage customer interactions, reservations, and front desk operations while ensuring excellent service.Key Responsibilities:<ul><li>Greet customers, handle rental inquiries, and process bookings.</li><li>Manage reservations, contracts, and payment transactions.</li><li>Explain rental terms, insurance options, and vehicle details to customers.</li><li>Coordinate with operations team to ensure timely vehicle availability.</li><li>Maintain accurate records of rentals, agreements, and customer data.</li><li>Handle customer complaints and provide professional service.</li></ul>Requirements:<ul><li>Saudi National (mandatory)</li><li>Fluent in Arabic (spoken &amp; written)</li><li>Minimum 1 year experience working in a car rental company in Saudi Arabia</li><li>Strong customer service and communication skills</li></ul>Benefits:<ul><li>Salary: SAR 3,000/month</li><li>Benefits as per Saudi Labor Law</li><li>Note: No accommodation or transportation provided</li></ul>Job Type: Full-timePay: &#65020;2,500.00 - &#65020;3,000.00 per monthApplication Question(s):<ul><li>Do you hold Saudi nationality?</li><li>Are you able to join within 15 days?</li></ul>Experience:<ul><li>Car Rental Agent (Front Desk): 1 year (Required)</li></ul>Language:<ul><li>Arabic fluently (Required)</li></ul>License/Certification:<ul><li>driving license (Preferred)</li></ul>

Car Rental Agent (Front Desk)

Towers Rotana

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic, and self-motivated Front Desk Agent who wants to join Rotana team.
 
 
 As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
 </li>
 <li>
 Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
 </li>
 <li>
 Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests
 </li>
 <li>
 Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
 </li>
 <li>
 Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
 </li>
 <li>
 Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
 </li>
 <li>
 Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
 </li>
 <li>
 Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
 </li>
 <li>
 Demonstrate a complete understanding of the hotel&rsquo;s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
 </li>
 <li>
 Align with the company's values and demonstrate the right hospitality attitude
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 You should ideally have a diploma / degree in hospitality or a vocational training in Front Office
 
 
 A good command of English and additional skills, like guest service and interpersonal are essentials.
 
 
 Fluent/Native German speaker required
</div>

Internship - Front Office

Aoudi Real Estate Holding

The Hotel Front Office / Reservation Agent is responsible for providing a warm welcome to guests, managing reservations, handling check-ins and check-outs, and ensuring a smooth and pleasant stay for all guests. This role combines guest-facing front desk duties with behind-the-scenes reservation tasks to ensure seamless service and optimal occupancy.Key Responsibilities: Front Office Duties<ul><li>Greet and assist guests with check-in and check-out procedures.</li><li>Manage room assignments and issue room keys.</li><li>Provide guests with hotel and local information.</li><li>Handle guest inquiries, requests, and complaints professionally and promptly.</li><li>Coordinate with housekeeping and other departments to ensure guest satisfaction.</li><li>Process payments and maintain accurate billing records.</li><li>Maintain an organized front desk area and update guest records in the PMS.</li></ul>Reservation Duties:<ul><li>Handle incoming reservations via phone, email, and online booking channels.</li><li>Enter and update reservation details accurately in the system.</li><li>Confirm, modify, or cancel bookings as requested.</li><li>Monitor room availability and ensure accurate inventory control.</li><li>Apply appropriate rates, packages, and promotions.</li><li>Communicate with travel agents, OTA partners, and corporate clients.</li><li>Prepare daily, weekly, and monthly occupancy and forecast reports.</li></ul>Requirements:<ul><li>Proven experience in a hotel front desk or reservation role (3-4 years preferred)</li><li>Familiarity with Hotel Reservation Systems (e.g., Opera, WishNet, Cloudbeds, ProLogic)</li><li>Excellent communication and interpersonal skills</li><li>Proficient in MS Office and reservation software</li><li>Strong customer service and problem-solving skills</li><li>Ability to multitask and stay calm under pressure</li><li>Flexibility to work in shifts, weekends, and holidays</li></ul>Education &amp; Qualifications:<ul><li>High school diploma or equivalent (Bachelor&rsquo;s degree is an advantage)</li><li>Formal training or certification in hospitality/customer service is an advantage</li></ul>Key Traits:<ul><li>Friendly and welcoming personality</li><li>Attention to detail</li><li>Time management</li><li>Team player</li><li>Tech-savvy-</li></ul>Job Types: Full-time, PermanentAbility to commute/relocate:<ul><li>Sharjah: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)</li></ul>Application Question(s):<ul><li>What is your Expected Monthly Salary?</li><li>What is your Notice period to join?</li><li>What type of UAE Visa do you have?</li></ul>Experience:<ul><li>Reservation Agent in Hotel: 3 years (Required)</li></ul>Language:<ul><li>English Fluently (Required)</li></ul>

Hotel Front Office Receptionist/Reservation

Stoney Creek Hotel & Conference Center, Peoria, IL

<div><h1 class="jobSectionHeader">Front Desk Agent</h1>
<h3 class="jobSectionHeader">ACCOUNTABILITY</h3>

The Front Desk Agent plays an integral role in ensuring the smooth and efficient operations of our hospitality establishment. As a Front Desk Agent, you will be at the forefront of guest interactions, contributing to their overall experience and satisfaction. Your attention to detail, customer service skills, and ability to multitask are essential to the success of our team. The Front Desk Agent is a key ambassador of the hotel and is responsible for creating a positive first impression for guests. They play a vital role in ensuring a pleasant stay by providing exceptional customer service and assistance throughout a guest's visit.

REPORTS TO AND IS SERVED BY: The Front Office Manager, Assistant General Manager, or General Manager
<h3 class="jobSectionHeader">
ABOUT STONEY CREEK</h3>

Stoney Creek Hospitality is a midsized hospitality management company that manages twelve limited-service hotels throughout the Midwest. Founded in 1994, entrepreneur Jim Thompson began with a vision of a lodging experience that exemplified that &lsquo;cabin by the lake&rsquo; feel with eclectic guest rooms and modern amenities throughout America&rsquo;s heartland. We continue to live out his vision through our just cause: championing the success of like-minded individuals toward their personal and professional goals through passionate, genuine hospitality. 

<h3 class="jobSectionHeader">
WHAT TO EXPECT</h3>

Guest Check-In and Check-Out: Greet guests warmly, process check-ins, and provide room keys. Assist with check-out procedures, including settling bills and ensuring a smooth departure experience.

Reservations: Manage room reservations, including taking bookings over the phone, online, or in person. Ensure accuracy and timely confirmation of reservations.

Customer Service: Provide outstanding customer service by addressing guest inquiries, concerns, and requests promptly and professionally. This includes providing information about hotel amenities, local attractions, and services.

Room Assignments: Assign rooms to guests, taking into consideration guest preferences and room availability. Ensure the correct room type and rate are assigned.

Payments and Billing: Handle guest payments, process credit card transactions, and maintain accurate billing records. Resolve any billing discrepancies or issues.

Key Control: Maintain control of room keys and ensure they are securely stored and issued to the correct guests.

Safety and Security: Monitor the hotel's security system and be prepared to respond to emergency situations. Follow security procedures and report any suspicious activity.

Luggage Assistance: Assist guests with their luggage, especially during check-in and check-out. Offer guidance on parking, amenities, and local services.

Concierge Services: Act as a concierge by arranging transportation, making restaurant reservations, and providing information on local events and attractions.

Front Desk Operations: Keep the front desk area organized and well-maintained. Manage a variety of administrative tasks, including filing, faxing, and email communication.

Cash Handling: Handle cash transactions, maintain a balanced cash drawer, and complete daily financial reports and receipts accurately.

Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment.

Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including &quot;Other duties as assigned.&quot; Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job.

<h3 class="jobSectionHeader">PROUD OWNER</h3>

Excellent communication skills, both verbal and written.

Strong attention to detail and the ability to multitask in a fast-paced environment.

A welcoming and approachable demeanor, fostering positive interactions with guests.

Proficiency in using computer systems and hotel management software for reservations and guest information.

Ability to handle challenging situations with diplomacy and tact.

Flexibility in working various shifts, including weekends and holidays.

Ensures guest satisfaction exceeds brand standards in every interaction.
<h3 class="jobSectionHeader">
HELD ACCOUNTABLE TO</h3>

Guest satisfaction, brand standards, property and room preparation, preparing a welcoming environment, and cleaning and sanitization.<h3 class="jobSectionHeader"> 
SOFT SKILLS</h3>

CHARACTERISTICS:

Independent, assertive, self-confident, data-driven, introspective, deliberate, and organized.

CORE COMPETENCIES:

Action oriented, conflict management, decision quality, integrity and trust, customer focus, technical learning.

MINDSET:

Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth. 


<h3 class="jobSectionHeader">HARD SKILLS</h3>

EDUCATION AND EXPERIENCE:

High school diploma or equivalent (additional hospitality education is a plus).

Previous experience in customer service, hospitality, or front desk roles preferred.

Proficiency in using reservation systems and hotel software.

Strong communication skills, both verbal and written.

Ability to work in shifts, including evenings, weekends, and holidays.

PHYSICAL DEMANDS: lift, carry, push, and pull up to 35+ lbs.

TRAVEL: N/A

POSITION: On-site work at the hotel property.<h3 class="jobSectionHeader"> 
BENEFITS OF WORKING AT STONEY CREEK</h3>
<ul><li>Paid Onboarding</li>
<li>Paid Training</li>
<li>Retirement Plan with Safe Harbor Match<ul><li>
Eligible for the first open enrollment after 90 days</li></ul>
</li><li>Health and Dental through Wellmark Blue Cross Blue Shield and Vision through VSP - Family Plans Available<ul><li>
Eligible the first of the month following 60 days of employment</li></ul>
</li><li>Paid PTO and Sick time</li>
<li>Flexible Schedule</li>
<li>Paid Holidays</li>
<li>Hotel Room Discounts</li>
<li>Opportunities for Career Progression</li></ul></div>

Front Desk Agent

Stoney Creek Hotels

<div>
 ACCOUNTABILITY
 
 
 The Front Desk Agent plays an integral role in ensuring the smooth and efficient operations of our hospitality establishment. As a Front Desk Agent, you will be at the forefront of guest interactions, contributing to their overall experience and satisfaction. Your attention to detail, customer service skills, and ability to multitask are essential to the success of our team. The Front Desk Agent is a key ambassador of the hotel and is responsible for creating a positive first impression for guests. They play a vital role in ensuring a pleasant stay by providing exceptional customer service and assistance throughout a guest's visit.
 
 
 
 REPORTS TO AND IS SERVED BY:
 
 The Front Office Manager, Assistant General Manager, or General Manager
 
 
 
 About Stoney Creek
 
 
 
 Stoney Creek Hospitality is a midsized hospitality management company that manages twelve limited-service hotels throughout the Midwest. Founded in 1994, entrepreneur Jim Thompson began with a vision of a lodging experience that exemplified that &lsquo;cabin by the lake&rsquo; feel with eclectic guest rooms and modern amenities throughout America&rsquo;s heartland. We continue to live out his vision through our just cause: championing the success of like-minded individuals toward their personal and professional goals through passionate, genuine hospitality.
 
 
 
 What To Expect
 
 
 
 Guest Check-In and Check-Out: Greet guests warmly, process check-ins, and provide room keys. Assist with check-out procedures, including settling bills and ensuring a smooth departure experience.
 
 
 Reservations: Manage room reservations, including taking bookings over the phone, online, or in person. Ensure accuracy and timely confirmation of reservations.
 
 
 Customer Service: Provide outstanding customer service by addressing guest inquiries, concerns, and requests promptly and professionally. This includes providing information about hotel amenities, local attractions, and services.
 
 
 Room Assignments: Assign rooms to guests, taking into consideration guest preferences and room availability. Ensure the correct room type and rate are assigned.
 
 
 Payments and Billing: Handle guest payments, process credit card transactions, and maintain accurate billing records. Resolve any billing discrepancies or issues.
 
 
 Key Control: Maintain control of room keys and ensure they are securely stored and issued to the correct guests.
 
 
 Safety and Security: Monitor the hotel's security system and be prepared to respond to emergency situations. Follow security procedures and report any suspicious activity.
 
 
 Luggage Assistance: Assist guests with their luggage, especially during check-in and check-out. Offer guidance on parking, amenities, and local services.
 
 
 Concierge Services: Act as a concierge by arranging transportation, making restaurant reservations, and providing information on local events and attractions.
 
 
 Front Desk Operations: Keep the front desk area organized and well-maintained. Manage a variety of administrative tasks, including filing, faxing, and email communication.
 
 
 Cash Handling: Handle cash transactions, maintain a balanced cash drawer, and complete daily financial reports and receipts accurately.
 
 
 Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment.
 
 
 Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job.
 
 
 PROUD OWNER
 
 
 Excellent communication skills, both verbal and written.
 
 
 Strong attention to detail and the ability to multitask in a fast-paced environment.
 
 
 A welcoming and approachable demeanor, fostering positive interactions with guests.
 
 
 Proficiency in using computer systems and hotel management software for reservations and guest information.
 
 
 Ability to handle challenging situations with diplomacy and tact.
 
 
 Flexibility in working various shifts, including weekends and holidays.
 
 
 Ensures guest satisfaction exceeds brand standards in every interaction.
 
 
 HELD ACCOUNTABLE TO
 
 
 Guest satisfaction, brand standards, property and room preparation, preparing a welcoming environment, and cleaning and sanitization.
 
 
 
 Characteristics
 
 
 
 SOFT SKILLS
 
 
 Independent, assertive, self-confident, data-driven, introspective, deliberate, and organized.
 
 
 
 Core Competencies
 
 
 
 Action oriented, conflict management, decision quality, integrity and trust, customer focus, technical learning.
 
 
 
 Mindset
 
 
 
 Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth.
 
 
 
 Hard Skills
 
 
 
 
 EDUCATION AND EXPERIENCE:
 
 
 
 High school diploma or equivalent (additional hospitality education is a plus).
 
 
 Previous experience in customer service, hospitality, or front desk roles preferred.
 
 
 Proficiency in using reservation systems and hotel software.
 
 
 Strong communication skills, both verbal and written.
 
 
 Ability to work in shifts, including evenings, weekends, and holidays.
 
 
 
 PHYSICAL DEMANDS:
 
 lift, carry, push, and pull up to 35+ lbs.
 
 
 
 TRAVEL:
 
 N/A
 
 
 On-site work at the hotel property.
 
 
 
 Benefits Of Working At Stoney Creek
 
 
 
 <ul>
 <li>
 Paid Onboarding
 </li>
 <li>
 Paid Training
 </li>
 <li>
 Retirement Plan with Safe Harbor Match
 </li>
 <ul>
 <li>
 Eligible for the first open enrollment after 90 days
 </li>
 </ul>
 <li>
 Health and Dental through Wellmark Blue Cross Blue Shield and Vision through VSP - Family Plans Available
 </li>
 <ul>
 <li>
 Eligible the first of the month following 60 days of employment
 </li>
 </ul>
 <li>
 Paid PTO and Sick time
 </li>
 <li>
 Flexible Schedule
 </li>
 <li>
 Paid Holidays
 </li>
 <li>
 Hotel Room Discounts
 </li>
 <li>
 Opportunities for Career Progression
 </li>
 </ul>
</div>

La maison des sourires dental clinic llc

Location: Dubai, Al BarshaClinic Schedule: Sunday to Thursday, 9am &ndash; 5pm (Friday OFF)Type: Full timeAbout the RoleWe are seeking a dedicated and detail-oriented Head Front Desk to join our modern dental clinic in Dubai. The ideal candidate will ensure smooth front desk operations, manage patient communication, and provide an excellent experience for our international clientele.Key ResponsibilitiesSupervise and manage the daily front desk operations of the clinicWelcome and assist patients, ensuring a smooth check-in and check-out processManage appointment scheduling and confirmation using clinic software and Google CalendarKeep patient records, payments, and lab expenses updated in Google SheetsSend daily reminders to patients and laboratory for appointments and deliveriesProvide translation support for French-speaking patients with English-speaking dentistsCoordinate with the clinic driver for airport pickups, drop-offs, and hotel-to-clinic transportLiaise with the dental laboratory to track prosthetic work (veneers, crowns, etc.) and ensure timely deliveryEnsure all patient inquiries are answered promptly (no unanswered client)Maintain a professional and welcoming environment at all timesRequirementsFluency in French and English (spoken and written); Arabic is an advantageMinimum 3 years of experience as a receptionist, front desk agent, or administrative officer in a medical or dental clinicStrong organizational skills, accuracy, and attention to detailProficiency with Google Workspace (Sheets, Calendar, Drive), WhatsApp Business, and clinic management software (Bestosys or similar)Positive attitude, excellent communication, and customer service skillsAbility to work independently, manage priorities, and handle international patients with professionalismApplicationIf you do not think you have the capacity, discipline, and dedication required for this role, please do not apply. We need someone very reliable, committed, and meticulous.Type d'emploi : Temps pleinR&eacute;mun&eacute;ration&nbsp;: &agrave; partir de AED6&#8239;000,00 par moisCapacit&eacute; &agrave; faire le trajet ou &agrave; d&eacute;m&eacute;nager:<ul><li>Dubai: Faire le trajet sans probl&egrave;me ou pr&eacute;voir un d&eacute;m&eacute;nagement avant de prendre son poste (Requis)</li></ul>Question(s) de pr&eacute;s&eacute;lection:<ul><li>Quel age avez vous?</li><li>Are you ready to start immediately ?</li><li>What are your salary expectations?</li></ul>Exp&eacute;rience:<ul><li>Administratif officer/receptionist : 3&nbsp;ans (Requis)</li></ul>Langue:<ul><li>Anglais (Requis)</li><li>Fran&ccedil;ais (Requis)</li></ul>Lieu:<ul><li>Dubai (Requis)</li></ul>

Head front desk french speaker

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