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engineer ii-software development

qa engineer

lead software tester

VLCC

<div>
 
 Skills:
 
 
 Sales, Team Management, Client Relations, Operations Management, Revenue Generation, Target Orientation,
 
 
 
 Details
 
 
 
 
 Mission Statement
 
 
 
 Drive customer excellence, business profitability (Centre Sales + Centre P&amp;L) and ensure operational efficiency and effectiveness while leading the Centre team to deliver exceptional service and achieve financial targets.
 
 
 
 Outcomes And Accountabilities
 
 
 
 <ul>
 <li>
 Achieve monthly, quarterly and yearly financial targets (revenue and profit margins) for the Centre.
 </li>
 <li>
 Maintain NPS scores above 90%.
 </li>
 <li>
 Ensure operational efficiency and adherence to SOPs.
 </li>
 <li>
 Lead and develop the Centre team to enhance performance, service delivery and service efficacy.
 </li>
 <li>
 Achieve Footfall vs Conversion targets for New Customers and Existing Customers on monthly basis.
 </li>
 <li>
 To ensure MOM SSG of minimum 15%.
 </li>
 <li>
 Ensure 100% compliance on financial parameters.
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Strong leadership, and people management skills.
 </li>
 <li>
 Effective &amp; efficient operations management skills.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Solution &amp; deliver sales as per client segmentation guidelines and individual requirement.
 </li>
 <li>
 Set and achieve Centre &amp; respective category sales, driving revenue growth and maximizing profitability.
 </li>
 <li>
 Financial acumen and ability to manage P&amp;L.
 </li>
 <li>
 Technical knowledge in beauty &amp; slimming services to level required for job. Can be trained on, if no prior.
 
 
 </li>
 </ul>
 
 Cultural Fit
 
 
 
 Alignment with VLCCs commitment to customer satisfaction, quality service, business growth, continuous improvement, while being ahead of competitors in the industry.
 
 
 
 Job Responsibilities
 
 
 
 
 Leadership and Team Management:
 
 
 
 <ul>
 <li>
 Recruit, induct, and orient new staff as per SOPs, fostering a high-performance culture.
 </li>
 <li>
 Lead and develop the Centre team to enhance performance, service delivery, and service efficacy
 
 
 </li>
 </ul>
 (inform staff about monthly promotional offers and incentive - Individual Sales, Execution and Product targets).
 
 
 <ul>
 <li>
 Monitor staff attrition and ensure target retention rates.
 </li>
 <li>
 Identify training needs of staff and ensure compliance with training SOPs to enhance team performance.
 
 
 </li>
 </ul>
 
 Sales Excellence
 
 
 
 <ul>
 <li>
 Solution and make a sale based on individual client requirements.
 </li>
 <li>
 Set and achieve centre (&amp; self) sales targets, driving revenue growth and maximizing profitability.
 </li>
 <li>
 Plan and execute sales events in coordination with Corporate.
 
 
 </li>
 </ul>
 
 Customer Excellence
 
 
 
 <ul>
 <li>
 Drive customer excellence by ensuring high standards of service and addressing client concerns proactively.
 </li>
 <li>
 Liaise with the Corporate Office for updates, technical inputs, and stock availability.
 </li>
 <li>
 Implement corporate policies and SOPs, conducting audits and reviews for compliance.
 </li>
 <li>
 Ensure compliance with zero sessions SOP and timely completion of documentation and software entries.
 </li>
 <li>
 Conduct regular client progress monitoring and organize periodic meetings to resolve issues.
 </li>
 <li>
 Handle client complaints promptly, ensuring resolution within specified timelines.
 
 
 </li>
 </ul>
 
 Operational Excellence
 
 
 
 <ul>
 <li>
 Monitor and manage administrative, operational, and technical aspects of the Centre to ensure optimal capacity utilization, individual staff productivity as per VLCC standards, and quality service delivery.
 </li>
 <li>
 Ensure staff uniforms and grooming, cleanliness, hygiene, and maintenance of the Centre, promoting a positive work environment, appliances upkeep &amp; maintenance.
 </li>
 <li>
 Optimize appointment planning and infrastructure utilization for operational efficiency,
 </li>
 <li>
 Ensure timely software entries &amp; data submission and tracking staff performance to meet targets.
 </li>
 <li>
 Lead all Compliances management for Centre.
 </li>
 <li>
 Regular monitoring of inventory for retail and consumption products and replenishment process.
 </li>
 <li>
 Monitor and ensure the timely entry of staff roaster in Zenoti.
 </li>
 <li>
 Follow the inventory management process and timely entries in Zenoti as per defined guidelines.
 </li>
 <li>
 Capture direct Walk-ins in the software as per SOP
 
 
 </li>
 </ul>
 
 Business Profitability
 
 
 
 <ul>
 <li>
 Achieve monthly, quarterly and yearly financial targets (revenue and profit margins) for the Centre.
 </li>
 <li>
 Regularly analyse financial metrics and take corrective actions to optimize profitability through cost control, resource allocation, and service efficiency.
 
 
 </li>
 </ul>
 
 Reporting Structure
 
 
 
 Reports to Cluster Head / Zonal Head.
 
 
 
 Positions Supervised
 
 
 
 Centre staff including Dieticians, Slimming Head, Physiotherapists, Slimming Therapists, Doctors, Beauty Head, Beauty Incharge, Beauty Therapists, Hair Stylists, Pedicurists, and Dermatologists.
 
 
 
 Compensation And Benefits
 
 
 
 Competitive salary with performance-based incentives, health benefits, and other perks as per company policy.
 
 
 
 Experience And Education
 
 
 
 Bachelors/ Masters degree in a relevant field (e.g., Business Administration, Healthcare Management, Nutrition) with a minimum of 5 years of experience in managing beauty clinics or similar establishments, hospitality or any other service industry.
 
 
 Please share your CV at chandni.singh@vlccgroup.com
</div>

Centre Head - VLCC

insightsoftware

<div>
 
 Job Description
 
 
 
 As a
 
 Software Engineer,
 
 you will work together with a team of skilled software engineers to develop, support and maintain our cloud-based product. The successful candidate must have a passion for software development, deeply care about code quality, be committed to continuous improvement and have excellent communication abilities. A proven results-oriented person with a delivery focus and demonstrated ability to achieve stretch goals in a fast-paced environment.
 
 
 
 Responsibilities
 
 
 
 The candidate will use their technical skills to maintain and develop the software product insightsoftware owns, reporting to the Development Lead. Specific tasks include:
 
 
 <ul>
 <li>
 Learn the technology tools and frameworks used by the Engineering team at insightsoftware
 </li>
 <li>
 Acquire functional knowledge of the software product we build
 </li>
 <li>
 Analyse and clarify requirements coming from external or internal clients
 </li>
 <li>
 Use your analytical thinking and creativity to identify gaps and propose improvements
 </li>
 <li>
 Academic degree in a STEM discipline. Familiar with algorithms and computer science concepts
 </li>
 <li>
 Some completed projects
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 3+ years&rsquo; Experience designing and developing web applications using .Net, SQL / React
 
 
 Experience w/database technologies &ndash; SQL, ORM (nHibernate)
 
 
 Experience developing RESTful APIs
 
 
 Experience developing responsive UI applications.
 
 
 Experience with Unit Testing and Mocking frameworks and concepts
 
 
 Experience with Agile/Scrum methodologies
 
 
 Experience with GIT/TFS
 
 
 Familiar w/front-end technologies &ndash; HTML5, SASS/CSS, Angular, Typescript
 
 
 Familiar with cloud technologies (Azure)
 
 
 Strong communication skills &ndash; written and verbal.
 
 
 
 Good To Have
 
 
 
 Good collaboration skills &ndash; experience working in a small-team environment.
 
 
 Exposure to Office component and enhancements
 
 
 Exposure to SSAS, TM1, Multi dimensional models
 
 
 
 Non-technical Skills
 
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Organised and self-motivated, willing to learn
 </li>
 <li>
 Knowledge of financial services, disclosure and regulatory concepts is a plus
 </li>
 <li>
 Strong written and verbal communication skills
 
 </li>
 </ul>
 </ul>
 
 Additional Information
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 **
 
 At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located
 
 . **
 
 
 insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)
 
 
 Background checks are required for employment with insightsoftware, where permitted by country, state/province.
 
 
 At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
</div>

Software Engineer

Amazon

<div>
 
 Description
 
 
 
 Are you interested in building high-performance, globally scalable Financial systems that support Amazon's current and future growth? Are you seeking an environment where you can drive innovation leveraging the scalability and innovation with Amazon's AWS cloud services? Do you have a passion for ensuring a positive customer experience? This is the job for you.
 
 
 Amazon Financial Technology Team is looking for a results-oriented, driven software development engineer, who can help us create the next generation of distributed, scalable financial systems. Our ideal candidate thrives in a fast-paced environment, enjoys the challenge of highly complex business contexts that are typically being defined in real-time. We need someone to design and develop services that facilitate global financial transactions worth billions (USD) annually.
 
 
 A Software Development Engineer (SDE) at Amazon works on real world problems on a global scale, owns their systems end to end and influences the direction of our technology that impacts hundreds of millions of customers around the world. You can expect to design flexible and scalable solutions, and work on some of the most complex challenges in large-scale computing by utilizing your skills in data structures, algorithms, and object oriented programming. Coming to Amazon gives you the opportunity to work on a small development team in one of our many rapidly growing organizations.
 
 
 You will learn all about how to design, implement and test highly scalable solutions using AWS cloud platform and its many products, in challenging agile projects, working with best in class professionals.
 
 
 
 In This Role You Will
 
 
 
 Deliver a Best-in-Class customer experience by continuously improving platform, code and services that enable receivables globally
 
 
 Build services/integration for Financial Applications
 
 
 Design and Develop Best integration patterns for our system. Leverage and integrate with different tools, technologies and products within Amazon to reduce operational cost and enhance customer experience
 
 
 Partner directly with other Software Development Engineers (SDEs), Technical Program Managers, Functional Analysts and Customers to understand features and continuously identify opportunities to build and deploy software solutions.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Define high level and low level design for software solutions using the latest AWS technology in a large distributed environment.
 </li>
 <li>
 Take the lead on defining and implementing engineering best practices and using data to define and improve operational best practices.
 </li>
 <li>
 Help drive the architecture and technology choices for FinTech accounting products.
 </li>
 <li>
 Design, develop and deploy medium to large software solutions for Amazon accounting needs.
 </li>
 <li>
 Raise the bar on code quality, including security, readability, consistency, maintainability.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of non-internship professional software development experience
 </li>
 <li>
 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
 </li>
 <li>
 Experience programming with at least one software programming language
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
 </li>
 <li>
 Bachelor's degree in computer science or equivalent
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI HYD 13 SEZ
 
 
 Job ID: A2816879
</div>

Software Development Engineer II, Amazon

Google

<div>
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent practical experience.
 </li>
 <li>
 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Master's degree or PhD in Computer Science or related technical fields.
 </li>
 <li>
 2 years of experience with data structures or algorithms.
 </li>
 <li>
 Experience developing accessible technologies.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google&rsquo;s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.
 
 
 With your technical expertise, you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions.
 
 
 The Core team builds the technical foundation behind Google&rsquo;s flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. We look across Google&rsquo;s products to build central solutions, break down technical barriers and strengthen existing systems. As the Core team, we have a mandate and a unique opportunity to impact important technical decisions across the company.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Write product or system development code.
 </li>
 <li>
 Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies.
 </li>
 <li>
 Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).
 </li>
 <li>
 Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback.
 </li>
 <li>
 Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Software Engineer III, Core

NxtWave

<div>
 
 📢
 
 We&rsquo;re Hiring!
 
 
 
 Are you passionate about building scalable fullstack applications that directly impact thousands of learners? At
 
 NxtWave
 
 , we&rsquo;re on a mission to transform education and empower the next generation of tech talent &mdash; and we&rsquo;re growing fast!
 
 
 We're looking for an experienced
 
 Software Development Engineer SDE II
 
 who thrives in a fast-paced, agile environment and is eager to build world-class products from the ground up.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Lead the design and implementation of complex fullstack features (frontend, backend, and data layers)
 </li>
 <li>
 Make key architectural decisions for frameworks, data stores, and performance optimization
 </li>
 <li>
 Review code, enforce clean code practices and design patterns
 </li>
 <li>
 Build and maintain reusable component libraries and backend service templates
 </li>
 <li>
 Identify and eliminate performance bottlenecks
 </li>
 <li>
 Own CI/CD pipelines for automated builds and deployments
 </li>
 <li>
 Define and implement comprehensive testing strategies (unit, integration, E2E)
 </li>
 <li>
 Ensure security (OWASP Top-10), accessibility (WCAG), and SEO best practices
 </li>
 <li>
 Collaborate with Product, UX, and Ops to translate business goals into technical deliverables
 </li>
 <li>
 Mentor junior engineers and actively contribute to hiring efforts
 </li>
 </ul>
 
 ✅
 
 Requirements
 
 
 <ul>
 <li>
 3&ndash;5 years of experience building fullstack applications with real-world impact
 </li>
 <li>
 Strong leadership in Agile/Scrum settings and hunger for continuous learning
 </li>
 <li>
 Experience with
 
 Node.js (Express/NestJS)
 
 or
 
 Python (Django/FastAPI)
 
 or
 
 Java (Spring Boot)
 
 </li>
 <li>
 Hands-on with MySQL/PostgreSQL, ElasticSearch/DynamoDB, Redis, etc.
 </li>
 <li>
 Familiarity with Docker, AWS (Lambda, EC2, S3, API Gateway, etc.)
 </li>
 <li>
 Skilled in testing frameworks like Jest, pytest, Cypress, or Playwright
 </li>
 <li>
 Performance tuning using tools like Lighthouse and backend tracing
 </li>
 <li>
 Secure coding: OAuth2/JWT, XSS/CSRF protection
 </li>
 <li>
 Strong communication and code review skills
 </li>
 </ul>
 
 
 Bonus Traits We Love
 
 
 <ul>
 <li>
 Solution-oriented with a drive to deliver high-quality software
 </li>
 <li>
 Collaborative and friendly team player
 </li>
 <li>
 Open to feedback and focused on growth
 </li>
 <li>
 Passionate about innovation and learning new tech
 </li>
 </ul>
 
 
 
 
 📩
 
 Ready to Build the Future of EdTech
 
 
 
 If you&rsquo;re eager to be part of something impactful and thrive on taking ownership, we&rsquo;d love to hear from you! Apply now or connect with me directly to explore this exciting opportunity.
 
</div>

Software Development Engineer

<div>
 
 
 Job Overview
 
 
 <ul>
 <li>
 Location: Hyderabad
 </li>
 <li>
 Job Type: Full-Time
 </li>
 <li>
 Work Mode: Office-based
 </li>
 <li>
 Working Days: 5-day week
 </li>
 </ul>
 
 
 
 
 
 Job Summary
 
 
 
 As a
 
 Content Lead
 
 at NxtWave, you will shape the strategic vision and operational excellence behind our technical curriculum, including core areas like MERN Full Stack, Python, and Gen AI. You will lead a high-performing team to create, maintain, and continuously innovate on comprehensive educational content that empowers learners to thrive in the modern tech workforce.
 
 
 
 
 
 
 Roles and Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Define and lead the technical curriculum strategy across
 
 MERN Full Stack, Python, and Gen AI
 
 , aligning it with industry trends and learner needs.
 </li>
 <li>
 Translate business and hiring goals into actionable curriculum roadmaps and frameworks.
 </li>
 <li>
 Lead and mentor a team of Curriculum Developers and Subject Matter Experts (SMEs), ensuring timely, high-quality content delivery.
 </li>
 <li>
 Foster a strong feedback culture through regular reviews, professional growth, and shared best practices.
 </li>
 <li>
 Oversee the design and development of instructional content, assessments, hands-on projects, and revision modules.
 </li>
 <li>
 Ensure content is accurate, pedagogically sound, and suited for various learning levels and styles.
 </li>
 <li>
 Regularly audit and update curriculum to keep it technically relevant and aligned with market demands.
 </li>
 <li>
 Act on learner feedback, analytics, and delivery inputs to improve curriculum quality and engagement.
 </li>
 <li>
 Enhance the learner experience by using engaging formats like visual elements, guided walkthroughs, and microlearning.
 </li>
 <li>
 Integrate AI tools like
 
 LLMs, prompt engineering
 
 , and personalized feedback systems into the curriculum.
 </li>
 <li>
 Innovate using Gen AI for both content creation and learner support (e.g., AI tutors, auto-generated questions).
 </li>
 <li>
 Collaborate closely with Product, Delivery, and Marketing teams to ensure alignment across departments.
 </li>
 <li>
 Support delivery teams with necessary curriculum resources for live and recorded sessions.
 </li>
 <li>
 Design scalable processes for curriculum development, review, and release to ensure efficiency and consistency.
 </li>
 <li>
 Maintain strong documentation and version control for smooth team onboarding and auditing.
 </li>
 <li>
 Use learner analytics and performance data to identify gaps and optimize learning paths.
 </li>
 <li>
 Partner with analytics and learner success teams to resolve learner drop-offs and confusion points.
 </li>
 <li>
 Continuously improve the curriculum based on measurable outcomes and data insights.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in Computer Science, Engineering, or related technical field.
 </li>
 <li>
 Min 1 year+ hands-on software development experience and 1 year+ experience in technical content creation or curriculum development.
 </li>
 <li>
 Experience leading or mentoring content or technical teams.
 </li>
 <li>
 Strong foundation in core programming concepts and preferable domain expertise in frontend and backend tech.
 </li>
 <li>
 Familiarity with Gen AI tools, LLMs, and prompt engineering.
 </li>
 <li>
 Exceptional written and verbal communication skills.
 </li>
 <li>
 Passion for building impactful, learner-centered educational content.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 About Nxtwave:
 
 
 
 
 
 
 At NxtWave, were on a mission to democratize tech skills for Indias youth. Founded by Rahul Attuluri and alumni from prestigious institutes (IIIT Hyderabad, IIT Bombay, IIT Kharagpur) and celebrated among Indias fastest-growing EdTech innovators, NxtWave is backed by top private equity and venture firms. Were officially partnered with NSDC (Ministry of Skill Development &amp; Entrepreneurship), recognized by NASSCOM and Startup India, and nurtured by a vibrant team thats won Greatest Brand in Education and T-Hubs Startup Spotlight Award 2023.
 
 
 Our founders are Forbes India 30 Under 30 honorees, and our reach extends across 647+ districts, impacting over 1,750 companies&mdash;including Google, Amazon, Nvidia, and Deloitte.
 
 
 Learn more:
 
 
 www.ccbp.in
 
 
 
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Make an Impact: Enable thousands of youth to launch their tech careers, regardless of background or language.
 </li>
 <li>
 Learn and Grow: Access best-in-class mentorship, upskilling, and the latest EdTech tools.
 </li>
 <li>
 Progress Your Career: A visible path to senior roles in curriculum operations, EdTech project management, or academic partnership management.
 </li>
 <li>
 Rewards &amp; Balance: Enjoy competitive salary, performance bonuses, health insurance
 
 ,
 
 a 5-day workweek, and a supportive, inclusive culture.
 </li>
 </ul>
 
 
 
 
 
 This is more than a job &mdash; it&rsquo;s your chance to lead a movement.
 
 
 
 Join us and help shape the future of tech talent in India. Apply now and be the leader who drives change at NxtWave.
 
 
 
</div>

Content Lead- Frontend

Freshworks

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 At Freshservice, we&rsquo;re on a mission to uncomplicate enterprise software. We believe powerful tools don&rsquo;t have to come with a steep learning curve and that great design is the bridge between complexity and clarity.
 
 
 
 
 Freshservice is a modern, intuitive AI-powered ITSM platform from Freshworks, trusted by thousands of organizations globally. Recognized for ease of setup and simplicity at scale, we are doubling down on design as a strategic differentiator, especially as we deepen our footprint with large, sophisticated enterprises.
 
 
 
 
 If you&rsquo;re someone who craves the challenge of transforming complexity into elegant, user-centered solutions, and you believe enterprise users deserve the same quality of experience as consumers, this is the role for you.
 
 
 
 
 We are seeking a visionary and experienced Director of Product Design to lead the strategy and execution for our Managed Service Provider (MSP) and Employee Service Management (ESM) product suites. In this senior leadership role, you will be responsible for building and mentoring a world-class design team, defining the long-term design vision, and ensuring our products deliver exceptional value and an unparalleled user experience.
 
 
 
 
 You will be the primary design leader for two critical domains: the complex, efficiency-driven world of MSPs who manage IT for multiple clients, and the user-centric, service-oriented world of ESM for internal employees. The ideal candidate is a master of simplifying complexity and a passionate advocate for user-centered design, with deep experience in the B2B SaaS landscape.
 
 
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 
 1. Vision &amp; Strategy:
 
 
 
 <ul>
 <li>
 
 Define, articulate, and drive the holistic design vision and strategy for the MSP and ESM product portfolios, ensuring alignment with overall product and business objectives.
 
 
 
 </li>
 <li>
 
 Champion a culture of design excellence, innovation, and deep user empathy across the organization.
 
 
 
 </li>
 <li>
 
 Partner with VPs of Product and Engineering to shape the product roadmap, identify new opportunities, and ensure a cohesive user experience across all touchpoints.
 
 
 
 </li>
 <li>
 
 Present and defend design strategies and decisions to executive leadership, using data and user research to build compelling narratives.
 
 
 
 </li>
 </ul>
 
 2. Team Leadership &amp; Mentorship:
 
 
 
 <ul>
 <li>
 
 Lead, mentor, and grow a high-performing team of 10+ product designers, UX researchers, and design managers.
 
 
 
 </li>
 <li>
 
 Foster a collaborative and inclusive environment that encourages creative thinking, professional growth, and autonomy.
 
 
 
 </li>
 <li>
 
 Establish and manage design team operational rhythms, including critiques, reviews, and planning, to ensure high-quality output and predictable delivery.
 
 
 
 </li>
 </ul>
 
 3. Design Execution &amp; Process:
 
 
 
 <ul>
 <li>
 
 Oversee the end-to-end design process, from discovery and user research to high-fidelity prototyping, testing, and implementation.
 
 
 
 </li>
 <li>
 
 Drive the creation of intuitive, efficient, and elegant user experiences tailored to the specific needs of MSP &amp; ESM users.
 
 
 
 </li>
 <li>
 
 Champion and govern the evolution of our design system, ensuring consistency, scalability, and quality across the MSP and ESM product suites.
 
 
 
 </li>
 <li>
 
 Integrate quantitative data and qualitative user insights into the design process to make informed, evidence-based decisions.
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 
 Experience
 
 : 12-15 years of experience in product design, with at least 2 years in a senior leadership role (e.g., Senior Design Manager, Head of Design, Director) managing and mentoring design teams.
 
 
 
 </li>
 <li>
 
 
 Domain Expertise
 
 : Proven experience designing complex, large-scale B2B SaaS applications. Direct experience in ITSM, MSP, or ESM platforms is highly preferred.
 
 
 
 </li>
 <li>
 
 
 Portfolio
 
 : A strong portfolio of work demonstrating your leadership and direct contribution to designing successful enterprise-grade products that solve complex user problems.
 
 
 
 </li>
 <li>
 
 
 Leadership
 
 : Demonstrated success in building and scaling design teams, attracting top talent, and fostering a positive team culture.
 
 
 
 </li>
 <li>
 
 
 Strategic Thinking
 
 : Ability to operate at both a high strategic level and a detailed tactical level.
 
 
 
 </li>
 <li>
 
 
 Education
 
 : Bachelor&rsquo;s or Master&rsquo;s degree in Design, HCI, Computer Science, or a related field.
 
 
 
 </li>
 </ul>
 
 
 Skill Inventory
 
 
 
 
 
 
 Design Leadership &amp; Strategy
 
 
 
 
 <ul>
 <li>
 Strategic Vision - Ability to define a multi-year design strategy and inspire teams to execute it.
 </li>
 <li>
 Team Development - Expertise in hiring, mentoring, and scaling a high-performing design organization.
 </li>
 <li>
 Design Evangelism - Championing the value of design across the company and influencing key stakeholders.
 </li>
 <li>
 Stakeholder Management - Building strong relationships and alignment with executive, product, and engineering leaders.
 </li>
 </ul>
 
 
 Core Design Skills
 
 
 
 
 <ul>
 <li>
 UX Strategy &amp; Research - Mastery of user research methodologies and the ability to translate insights into strategy.
 </li>
 <li>
 Interaction &amp; UI Design - A strong eye for visual design and a deep understanding of interaction principles for complex applications.
 </li>
 <li>
 Design Systems - Experience building, maintaining, and driving adoption of a comprehensive design system.
 </li>
 <li>
 Data-Informed Design - Proficiency in using analytics, A/B testing, and user feedback to guide design decisions.
 </li>
 </ul>
 
 
 Domain Knowledge
 
 
 
 
 <ul>
 <li>
 B2B SaaS - Deep understanding of SaaS business models, metrics, and product development cycles.
 </li>
 <li>
 MSP/ESM/ITSM - Knowledge of MSP workflows (multi-tenancy, automation, RMM, PSA) and ESM/ITSM principles (service catalogs, self-service portals, ticketing).
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 </ul>
 
 
 Soft Skills
 
 
 
 
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 Communication &amp; Storytelling - Exceptional ability to articulate complex design concepts clearly and persuasively to any audience.
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 Influence &amp; Negotiation - Ability to drive consensus and advocate for user needs in a cross-functional environment.
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 <li>
 Problem-Solving - A systematic approach to deconstructing complex problems and leading a team to find elegant solutions.
 
 
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 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
 
 
 
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Director - Product Design (MSP/ESM)

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