lead technical architect

ITWORX

<div><p>Lead Technical Architect | Fulltime</p>
<div><h6 class="jobSectionHeader"><b>Job Description:</b></h6>
<p></p><p><b>Key accountabilities and decision ownership:</b></p>
<ul><li>Provide design and architecture for the assigned proposals and projects for Data &amp; AI domain.</li>
<li>Translate client needs into fit-for-purpose Data &amp; AI solutions, leveraging modern cloud platforms (Azure, AWS or GCP).</li>
<li>Lead complex implementations that deliver measurable outcomes. Architect and scale GenAI chatbots and Agentic AI solutions. Evaluate and select appropriate models, frameworks, and orchestration tools.</li>
<li>Build reusable architecture artifacts.</li>
<li>Review the gathered requirements by the Business Analysis; ensure it is in line with the architecture design and apply modifications if needed.</li>
<li>Align with the technical lead on the Data &amp; AI architecture design to start the implementation process.</li>
<li>Rework and apply any changes and work in alignment with the development team.</li>
<li>Support the development team on architecture matters when needed.</li>
<li>Document all the architecture work.</li>
<li>Mentor technical architects and senior architects and provide them with support with their projects when needed.</li>
<li>Support the chief of architecture in enhancing and modifying different engineering review processes.</li>
</ul></div><p></p><div><h6 class="jobSectionHeader"><b>Job Requirements:</b></h6>
<p></p><p><b>Must have professional qualifications:</b></p>
<ul><li>Bachelor's degree in computer science or equivalent.</li>
<li>15+ years of experience in software development including at least 6 years as an architect.</li>
<li>Experience in architecting and solutioning in Gen AI, Agentic AI, classic ML, and automation space.</li>
<li>Hands-on mastery of core GenAI frameworks (e.g., LangChain, LlamaIndex) and practical experience with Agentic AI frameworks and concepts (e.g., AutoGen, CrewAI, LangGraph).</li>
<li>Strong working knowledge and practical experience on at least one major cloud platform (AWS, Azure, GCP), including their AI/ML services.</li>
<li>Hands on Experience in Prompt engineering, context engineering, RAG pipelines, Supervised/unsupervised Model tuning, MLOps/LLMOps pipelines, and AI observability.</li>
<li>Experience in Enterprise-grade RAG-based solutions with LLMs (e.g. OpenAI, Hugging Face, LLaMA, etc.) and vector databases (e.g. Pinecone, Weaviate, FAISS, etc.).</li>
<li>Proficiency in Python with AI/ML frameworks (PyTorch, TensorFlow).</li>
<li>Experience with MLOps/LLMOps tools (MLflow, Kubeflow, Docker, Kubernetes).</li>
<li>Masters degree in data science is plus.</li>
</ul></div><p></p><div><h6 class="jobSectionHeader"><b>Equal opportunity:</b></h6>
<p>All qualified applicants will receive consideration for employment without regard to age, religion, gender, nationality or disability. All qualified candidates will be considered in the process</p></div></div><p></p>
<br><div><div><div><div><div>Posted 4 weeks ago
</div></div></div><div><div><div><div><div><ul><li><b>Job Location</b></li>
<li>Egypt</li>
</ul></div></div><div><div><ul><li><b>Job Code</b></li>
<li><b>2084</b></li>
</ul></div></div></div></div></div><div><div><div><div><h5 class="jobSectionHeader"><b>Job Overview</b></h5>
</div><div><div><ul><li>Experience</li>
<li>15+ years of experience in software development including at least 6 years as an architect Years</li>
</ul></div></div><div><div><ul><li>Job Level:</li>
<li>Managerial</li>
</ul></div></div><div><div><ul><li>Education</li>
<li>Bachelor's degree in computer science or equivalent</li></ul></div></div></div></div></div></div></div><p></p>

Lead Technical Architect

Sofuh-IQ Tech

<p><b>Job Title:</b> Lead Solutions Architect</p><p><b>Company:</b> Sofuh-IQ Tech<br/><b>Location:</b> Education City, Doha, Qatar<br/><b>Salary:</b> QAR 43,000 per month</p><p>Job Overview</p><p>Sofuh-IQ Tech is seeking an experienced and innovative <b>Lead Solutions Architect</b> to design and oversee scalable technology solutions. This role is ideal for a senior technology professional with deep expertise in system architecture, cloud solutions, and enterprise technology design.</p><p>The Lead Solutions Architect will be responsible for defining technical architectures, guiding development teams, and ensuring alignment between business needs and technology solutions.</p><p>Key Responsibilities</p><ul><li>Design and implement scalable, secure, and high-performance system architectures.</li><li>Lead technical strategy and solution design across projects.</li><li>Collaborate with stakeholders to translate business requirements into technical solutions.</li><li>Oversee system integration, architecture standards, and best practices.</li><li>Ensure performance, scalability, and security of systems and applications.</li><li>Mentor engineering teams and provide technical leadership.</li><li>Evaluate new technologies and recommend innovative solutions.</li><li>Support project planning, execution, and technical delivery.</li><li>Contribute to continuous improvement of architecture frameworks.</li></ul><p>Qualifications</p><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>Proven experience in solutions architecture or senior technical roles.</li><li>Strong knowledge of cloud platforms, system design, and enterprise architecture.</li><li>Excellent analytical, problem-solving, and leadership skills.</li><li>Strong communication and stakeholder management abilities.</li><li>Relevant certifications (e.g., AWS, Azure, TOGAF) are a plus.</li></ul><p>What We Offer</p><ul><li>Competitive salary of <b>QAR 43,000 per month</b></li><li>Opportunity to lead cutting-edge technology solutions</li><li>Innovative and collaborative work environment</li><li>Professional development and certification support</li></ul><p><b>Sofuh-IQ Tech is an equal opportunity employer.</b></p><p>الراتب المدفوع: QAR٤٣٬٠٠٠٫٠٠&nbsp;لكل شهر</p><p>موقع العمل: بشكل شخصي</p>

Lead Solutions Architect

Azizi Developments

<div>
 <p>
  <strong>
   Lead Technical Architect
  </strong>
 </p>
 <p>
  We are Azizi, a leading Dubai-based developer and a passionate team of people driven by the goal of crafting beautiful homes for people living in the UAE. Our portfolio spans across Dubai&rsquo;s prime residential and commercial destinations, showcasing our commitment to transparency, customer centricity, quality, integrity and adding value through a construction-driven approach.
 </p>
 <p>
  With some of our exciting launches such as Burj Azizi (the second tallest tower in the world), Monaco Mansions and Azizi Venice &ndash; Dubai&rsquo;s new luxurious Venetian-inspired waterfront community, we are rapidly expanding our capabilities in our Design 360 Studio, where our team seamlessly integrate Architecture, Structures, MEP, Landscape, Interiors and Supervision to deliver a variety of innovative and value driven real estate assets.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a Lead Technical Architect reporting into the Head of Design Studio, working from our Design Studio in Cairo Office.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description:
  </strong>
 </p>
 <p>
  Lead Technical Architect is responsible to review, coordinate &amp; verify all project&rsquo;s design drawings disciplines together and conclude /clarify any point of issue; within the time set for the review. Also, he should have the knowledge and make sure that all detailed drawings done / closed properly against the right design standard details and Authorities requirements. In addition, technical engineers have adequate knowledge to review, clarify and advise for any technical inquiry (RFI) receiving during the project life cycle.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Experience in Construction Projects&rsquo; Coordination: The candidate should have the ability to review, coordinate &amp; verify all project&rsquo;s design drawings disciplines together and conclude /clarify any point of issue; within the time set for the review.
  </li>
  <li>
   Experience in Construction Details: Should have the knowledge and make sure that all detailed drawings done / closed properly against the right design standard details and Authorities requirements, in full coordination with the Design team.
  </li>
  <li>
   Understanding and distinguishing various building &amp; construction materials to verify and compare what is in the drawings against the project documents such as: Specs &amp; BoQ (Packaging review)
  </li>
  <li>
   Adequate knowledge to review, clarify and advise for any technical inquiry receiving during the project life cycle (form design stage up to handover the project).
  </li>
  <li>
   Ability to review drawings in BIM format and orienting any clashing may happened between all design drawings disciplines.
  </li>
  <li>
   Prepare &amp; advise for any required technical detail that supported design team.
  </li>
  <li>
   Keep up with what&rsquo;s new in the construction world.
  </li>
  <li>
   Will review both designs and technical details and head for small group of 12 reviewers
  </li>
 </ul>
 <p>
  <strong>
   Qualifications
  </strong>
  :
 </p>
 <ul>
  <li>
   <strong>
    Educational Qualification:
   </strong>
   BS in Design, Architecture.
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   Minimum 10-15 Years.
  </li>
  <li>
   Experience in large-scale and complex architectural projects.
  </li>
  <li>
   <strong>
    Computer and software proficiency:
   </strong>
   Microsoft Office Suite (Word/Excel/etc.), AutoCAD, Revit, BIM Management, Knowledge in Adobe Creative suite and BIM 360
  </li>
 </ul>
 <p>
 </p>
</div>


Architect Team Lead

PureCS

<div>
 <p>
  <strong>
   About Us:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Pure Health is the UAE&rsquo;s largest integrated healthcare platform, committed to elevating the nation&rsquo;s health standards through innovation, technology, and operational excellence. PureCS operates as a key technology and procurement arm within the Pure Health ecosystem, driving digital infrastructure, systems optimisation, and strategic sourcing initiatives that support large-scale national projects.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking a seasoned Microservices Architect with extensive experience in designing and implementing distributed systems. The ideal candidate will have deep expertise in microservices architecture, API design, containerization, cloud-native solutions. This role requires strong leadership, hands-on technical skills, and the ability to guide teams in building scalable, secure, and resilient applications. The ideal candidate must have hands-on experience with modern AI orchestration frameworks and scalable system design.
 </p>
 <p>
  Key Responsibilities
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Design and implement microservices-based architectures for large-scale enterprise applications.
  </li>
  <li>
   Define API standards, communication protocols (REST, gRPC), and service contracts.
  </li>
  <li>
   Lead migration from monolithic systems to microservices, ensuring minimal downtime and data integrity.
  </li>
  <li>
   Architect containerized solutions using Docker and Kubernetes, including Helm for deployment
  </li>
  <li>
   Design multi-agent workflows that interact seamlessly with existing enterprise APIs using LangGraph or similar agent orchestration frameworks (e.g., CrewAI, Microsoft AutoGen, or Semantic Kernel).
  </li>
  <li>
   Implement observability practices including logging, metrics, and distributed tracing (Prometheus, Grafana, OpenTelemetry).
  </li>
  <li>
   Architect scalable solutions for the efficient handling of memory and context window limits, enabling AI agents to reliably maintain short-term state and long-term memory across stateless distributed environments.
  </li>
  <li>
   Ensure security best practices across services (OAuth2, JWT, API Gateway, rate limiting).
  </li>
  <li>
   Collaborate with product owners, developers, and DevOps teams to align architecture with business goals.
  </li>
  <li>
   Mentor engineering teams on microservices principles, domain-driven design, and event-driven architecture.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Required Skills &amp; Qualifications
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   12+ years of experience in software development with at least 5 years in microservices architecture.
  </li>
  <li>
   Strong knowledge of distributed systems, service discovery, and API management.
  </li>
  <li>
   Exposure to MLOps and AI system observability.
  </li>
  <li>
   Hands-on experience with Docker, Kubernetes, and Helm for container orchestration.
  </li>
  <li>
   Design multi-agent workflows that interact seamlessly with existing enterprise APIs using LangGraph or similar agent orchestration frameworks such as CrewAI, Microsoft AutoGen, or Semantic Kernel.
  </li>
  <li>
   Proficiency in designing RESTful and gRPC APIs, and implementing API gateways
  </li>
  <li>
   Enhance information architecture using Knowledge Graphs (e.g., Neo4j, Amazon Neptune, or GraphDB) to improve semantic data retrieval, enrich RAG pipelines, and ground data for use in complex agentic workflows.
  </li>
  <li>
   Hands-on experience with LLM-based applications and agentic frameworks.
  </li>
  <li>
   Expertise in cloud platforms (AWS, Azure, GCP) and cloud-native patterns.
  </li>
  <li>
   Knowledge of event-driven architecture, messaging systems (Kafka, RabbitMQ), and data consistency strategies.
  </li>
  <li>
   Strong understanding of security, scalability, and fault-tolerance in distributed systems.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Preferred Qualifications
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Experience with service mesh technologies (Istio, Linkerd).
  </li>
  <li>
   Familiarity with domain-driven design (DDD) and CQRS patterns.
  </li>
  <li>
   Knowledge of advanced observability and chaos engineering practices.
  </li>
  <li>
   Experience with CI/CD tools (Jenkins, GitHub Actions, Azure DevOps) and Infrastructure as Code (Terraform, Ansible).
  </li>
 </ul>
 <p>
 </p>
</div>


Backend Lead - Microservices Architect

CVS Health

<div><p>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.</p><p></p><div><div>
Requisition Job Description</div></div><div><div><div><div><p><b>
Position Summary</b></p><p>
The Lead Solution Architect is accountable for the business solution designs for key strategic initiatives including (but not limited to) developing architectures that represent business, applications/integration, data, infrastructure, platform, and security architectures. In this role you will create solution architecture for key strategic initiatives including developing architectures and runways that represent business, application/integration, data, infrastructure, platform, and security architectures, partnering within Data, Digital, Analytics, and Technology teams.</p><p></p><p><b>
Accountabilities include:</b></p><ul><li>
End to End Solution Leadership: Ultimate accountability and oversight for driving solutions from cradle to grave for a given domain by providing leadership and oversight to application architects and tech leads who are intimately familiar with the application architectures within their specific domain.</li><li>
Buy vs Build Analysis: In depth experience in performing Buy vs Build analysis based on the qualitative and quantitative analysis across the available options to provide a final recommendation based on the rationale.</li><li>
Architecture and design reviews: Play a key leadership role in architecture design reviews and identify gaps and recommend design changes. Actively lead and participate in the Architecture community to drive modernization opportunities for the advancement of Aetna technology while keeping in mind the complexities of our IT landscape.</li><li>
Develop Reference architecture and implementation: Providing leadership, coaching and guidance to Application Development, Infrastructure and EA to develop/assemble Aetna-applicable reference architectures for cloud-native applications to be applied to Aetna applications targeted for refactor and optimization.</li><li>
Application profile identification: Leverage significant technical expertise and domain knowledge to identify Aetna apps targeted for refactor and optimization for cloud.</li><li>
Proof of concept technology support: Lead and drive proofs-of-concept and technology deep-dives specific to partner technologies.</li><li>
&ldquo;Whatever it takes&rdquo; attitude to help clear technical roadblocks: Advise and assist Application development teams with technical roadblocks such as performance challenges within a solution.</li><li>
Cost optimization identification: Engage with appropriate stakeholders to recommend or assess opportunities to drive cost efficiencies aimed at simplicity, configurability and eventual elimination of technical debt associated with Aetna applications.</li><li>
Tech Debt: Manage tech debt within a given portfolio and develop solution proposals to reduce them.</li></ul><p></p><p><b>
Soft Skills:</b></p><ul><li>
Ability to teach and upskill talent within the organization.</li><li>
Thought leadership and mentoring</li><li>
Excellent communication</li><li>
Deep collaboration skills. Ability to work as a team player seeking alignment and able to influence outcomes through hands-on demonstration of cloud capabilities.</li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li>
8+ years of design/development experience</li><li>
2+ years of hands-on cloud implementation experience</li><li>
Best in class technical subject matter expertise and domain knowledge</li><li>
SME level understanding of cloud design and architecture for one or more public cloud provider (Azure, AWS or GCP) to deliver large-scale distributed solutions across the full enterprise stack.</li><li>
SME level technical skills in the following areas: application, data, integration and, security architecture/design</li><li>
SME level understanding of APIs (Rest, GraphQL, gRPC. Etc.) and microservices-based architecture is a must.</li><li>
Experience working with technologies that work as glue between modern applications and legacy infrastructure leveraging streaming platforms like Kafka.</li><li>
Ability to collaborate with Aetna Tech, EA, Operations and Security to deliver solutions.</li><li>
Experience in enterprise development tools and methodologies (XP, Agile) including DevSecOps and DataOps</li><li>
Hands-on technologists with coding skills and proficient in modern technology stacks (Cloud, DevOps, Kafka etc.)</li><li>
Understanding of both SQL and NoSQL database technologies as well as Cloud database technologies.</li><li>
Demonstrable hands-on experience is a must</li><li>
Facilitates adoption of cloud-native/cloud-first architectures.</li><li>
Experience integrating with legacy mainframe/mid-range applications including developing roadmaps for modernization of the applications.</li></ul><p></p><p><b>
Preferred Qualifications</b></p><ul><li>
Experience in the Healthcare Payor Industry is a plus.</li><li>
AWS/GCP/Azure Architect cloud certification is preferred.</li><li>
Architectural/technical experience with Gen AI (RAG/chain frameworks, Vector DB searches and embeddings, Agentic AI, etc.)</li></ul><p></p><p><b>
Education</b></p><ul><li>
Bachelor&rsquo;s degree in computer science/related field required or equivalent experience.</li></ul></div></div></div></div><p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$118,450.00 - $284,280.00<p><br>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company&rsquo;s equity award program.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.</p><br>
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.<p><br>
Additional details about available benefits are provided during the application process and on Benefits Moments.</p><br>
We anticipate the application window for this opening will close on: 05/15/2026<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Lead Solution Architect

Sprinklr

<div>
 Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.
 <br/>
 <br/>
 By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.
 <br/>
 <br/>
 Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Lead Solutions Architect &ndash; Platform, Data &amp; AI
  <br/>
  <br/>
 </strong>
 Sprinklr seeks a Lead Solutions Architect &ndash; Platform, Data, AI &amp; Integrations to partner with sales, product, and customer success to drive revenue by architecting, demonstrating, and operationalizing Sprinklr&rsquo;s Unified-CXM platform across enterprise technology, customer data, knowledge, and AI ecosystems.
 <br/>
 <br/>
 Solution Architects at Sprinklr combine deep technical expertise with strategic business consulting to uncover customer needs and position Sprinklr&rsquo;s platform, integration, customer data, knowledge, and AI capabilities. They provide trusted advisory guidance and rapidly map customer architectures across enterprise systems, customer data layers, knowledge frameworks, governance models, and emerging agentic AI ecosystems.
 <br/>
 <br/>
 This role focuses on Sprinklr&rsquo;s platform integration layer, customer data architecture, knowledge and experience design, enterprise AI/ML alignment, and agentic orchestration capabilities &mdash; including connector ecosystems, native import/export workflows, open APIs, unified customer intelligence, knowledge activation, automation, and intelligent autonomous workflows.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 <strong>
  Platform, Integration &amp; Customer Data Architecture
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Architect end-to-end platform, customer data, knowledge, and integration solutions leveraging Sprinklr&rsquo;s connector ecosystem, unified customer intelligence frameworks, native import/export capabilities, knowledge systems, and REST API ecosystem.
  </li>
  <li>
   Design enterprise customer data architectures including customer identity resolution, profile unification, source-agnostic ingestion, structured/unstructured data harmonization, segmentation frameworks, consent and governance layers, customer memory, and omnichannel data continuity.
  </li>
  <li>
   Develop customer knowledge and experience architectures that activate operational, behavioral, conversational, and contextual customer intelligence across AI, service, marketing, and customer engagement workflows.
  </li>
  <li>
   Present enterprise architecture blueprints for common patterns &mdash; including CRM lifecycle integration, CDP synchronization, DAM connectivity, customer knowledge activation, omnichannel handover, case and interaction history continuity, reporting/analytics extraction, and platform extensibility.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  AI, Agentic &amp; Knowledge Leadership
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead AI, knowledge, and agentic solution design by mapping customer ecosystems to Sprinklr AI+, conversational AI, LLM ecosystems, enterprise search, RAG frameworks, NLP engines, memory architectures, and autonomous workflow orchestration.
  </li>
  <li>
   Define architectures for agentic enterprise use cases such as AI copilots, autonomous customer service agents, knowledge assistants, intelligent routing, AI-driven workflow execution, retrieval-augmented generation (RAG), customer memory systems, and real-time decision intelligence.
  </li>
  <li>
   Design knowledge governance frameworks including content ingestion, semantic search, taxonomy design, vectorization strategies, metadata structures, knowledge lifecycle management, and enterprise-safe AI deployment.
  </li>
  <li>
   Advise on AI + customer data governance including guardrails, hallucination mitigation, memory controls, observability, consent frameworks, model governance, and human-in-the-loop safety.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Presales Discovery, Consulting &amp; Transformation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead strategic discovery workshops to assess customer technology stacks, customer data maturity, AI readiness, and enterprise transformation opportunities across CRM, CDP, ERP, martech, DAM, analytics, cloud, compliance, and AI ecosystems.
  </li>
  <li>
   Map customer current-state ecosystems into Sprinklr&rsquo;s unified platform, customer data, knowledge, and AI architecture while producing fit-gap analyses, phased transformation strategies, and extensibility roadmaps.
  </li>
  <li>
   Develop and deliver compelling technical demonstrations, AI showcases, and Proofs of Concept (POCs)highlighting customer data activation, bi-directional integration, knowledge orchestration, API-led extensibility, agentic AI, and unified customer experiences.
  </li>
  <li>
   Translate fragmented architectures into strategic business outcomes by identifying operational inefficiencies, customer experience gaps, AI opportunities, and transformation priorities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Strategic Advisory &amp; Thought Leadership
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide strategic guidance on enterprise architecture spanning authentication, customer identity, data governance, transformation pipelines, compliance, observability, rate management, knowledge governance, and AI safety.
  </li>
  <li>
   Collaborate across Sprinklr&rsquo;s product, platform, AI, architecture, and sales ecosystem to validate designs against current capabilities and future roadmap priorities.
  </li>
  <li>
   Support RFPs, executive presentations, and technical strategy related to platform design, customer data architecture, AI transformation, knowledge governance, security, and compliance.
  </li>
  <li>
   Serve as a subject matter expert on Sprinklr&rsquo;s platform + customer data + knowledge + AI + integration taxonomy, clearly articulating the value of unified architectures over fragmented ecosystems.
  </li>
  <li>
   Act as a trusted technical advisor to CIOs, Chief Digital Officers, Chief Data Officers, enterprise architects, AI leaders, and transformation teams by translating complex technical ecosystems into measurable business value.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Travel
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Travel up to 40% for customer engagements, strategic workshops, partner enablement, executive advisory sessions, and industry events.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education &amp; Experience
  <br/>
  <br/>
 </strong>
 <strong>
  Who You Are &amp; What Makes You Qualified
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Data Science, Information Systems, Engineering, or related field; Master&rsquo;s degree preferred.
  </li>
  <li>
   7+ years of experience in enterprise platform architecture spanning integrations, customer data, AI, knowledge systems, or cloud ecosystems.
  </li>
  <li>
   5+ years of experience architecting and demonstrating enterprise solutions in presales, solutions engineering, technical consulting, or transformation leadership roles with measurable revenue impact
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Platform, Integration &amp; Technical Depth
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deep expertise in enterprise integration patterns including REST/GraphQL APIs, webhook orchestration, event-driven architecture, ETL/ELT pipelines, source-agnostic ingestion, identity systems, API gateways, and bi-directional SaaS connectivity.
  </li>
  <li>
   Hands-on experience with enterprise SaaS ecosystems including CRM, CDP, DAM, workforce management, analytics, martech, customer feedback, and operational systems.
  </li>
  <li>
   Strong proficiency with integration tooling and standards including OAuth 2.0, SAML/SSO, JSON/XML, iPaaS platforms, middleware, cloud integration ecosystems, and governance frameworks.
  </li>
  <li>
   Customer Data Architecture &amp; Knowledge Systems
  </li>
  <li>
   Deep expertise in customer data architecture and enterprise knowledge design, including customer identity resolution, profile unification, master data alignment, metadata strategy, taxonomy design, knowledge graphs, and structured/unstructured data harmonization across CX, CRM, CDP, and service ecosystems.
  </li>
  <li>
   Proven experience architecting customer knowledge and experience frameworks that unify operational, behavioral, conversational, and contextual data to power personalized journeys, AI copilots, agentic workflows, retrieval-augmented generation (RAG), and enterprise search.
  </li>
  <li>
   Strong understanding of customer experience data models including journey orchestration, interaction history, case lifecycle, segmentation, consent, privacy, customer memory, and omnichannel continuity.
  </li>
  <li>
   Hands-on experience designing enterprise knowledge architectures supporting content governance, ingestion pipelines, semantic search, vectorization strategies, metadata frameworks, knowledge lifecycle management, and real-time decision intelligence.
  </li>
  <li>
   Ability to transform fragmented ecosystems into a unified customer data + knowledge + experience architecturethat improves customer outcomes, AI accuracy, operational efficiency, and platform scalability.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  AI, Agentic &amp; Data Intelligence
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong knowledge of AI/ML, Generative AI, and agentic architectures including LLMs, NLP, RAG, enterprise search, vector systems, orchestration frameworks, memory systems, autonomous agents, and intelligent workflow automation.
  </li>
  <li>
   Experience designing agentic systems with governance, observability, trust layers, guardrails, lifecycle management, and enterprise-safe deployment strategies.
  </li>
  <li>
   Familiarity with cloud data ecosystems such as Snowflake, Databricks, AWS, Azure, GCP, or equivalent enterprise data intelligence platforms.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Business Consulting &amp; Leadership
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong capability to perform deep discovery across customer architecture, customer data maturity, AI readiness, and operational transformation needs while aligning phased adoption strategies.
  </li>
  <li>
   Excellent communication skills with the ability to influence enterprise architects, CIOs, CDOs, IT decision-makers, and C-suite executives by translating platform, data, AI, and customer experience architectures into business outcomes.
  </li>
  <li>
   Experience contributing to thought leadership, sales enablement, partner ecosystem growth, strategic transformation, and innovation programs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Governance, Privacy &amp; Security
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong knowledge of security, privacy, compliance, and responsible AI frameworks including SOC 2, GDPR, CCPA, customer consent frameworks, governance-by-design, and enterprise-safe customer data activation.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ideal Differentiators
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with conversational AI, autonomous enterprise agents, customer memory systems, or enterprise AI transformation.
  </li>
  <li>
   Familiarity with CCaaS, CXM, customer service transformation, and unified customer engagement ecosystems.
  </li>
  <li>
   Ability to position Sprinklr as more than a platform &mdash; as a Unified Customer Experience, Customer Data, Knowledge, and Agentic AI Transformation Architecture.
  </li>
  <li>
   Passion for shaping the future of enterprise customer engagement through platform unification, customer intelligence, and autonomous AI innovation.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We focus on our mission
 </strong>
 : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
 <br/>
 <br/>
 <ul>
  <li>
   Lead a new category of enterprise software that we call Unified-CXM.
  </li>
  <li>
   Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
  </li>
  <li>
   Create a culture of customer obsession, with trust, teamwork, and accountability.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We believe in our product
 </strong>
 : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands.
 <br/>
 <br/>
 <strong>
  We invest in our people
 </strong>
 : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
 <br/>
 <br/>
 To learn more about employee benefits by region, click here.
 <br/>
 <br/>
 To learn more about all-things-Sprinklr, visit our candidate resource hub here.
 <br/>
 <br/>
 <strong>
  EEO - Our philosophy
 </strong>
 : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.
 <br/>
 <br/>
 Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
 <br/>
 <br/>
 Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
 <br/>
 <br/>
 <strong>
  Warning about Recruiting Scams:
 </strong>
 Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
 <br/>
 <br/>
 If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
</div>


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