learning & development specialist

Value Engineering

Job SummaryThe Learning &amp; Development (L&amp;D) Specialist is responsible for designing, delivering, and continuously improving training programs that support employee growth, performance, and organizational success. This role partners with leadership and HR to assess learning needs, develop effective learning solutions, and foster a culture of continuous development.Key Responsibilities<ul><li>Assess organizational and employee training needs through skills gap analysis and stakeholder consultations</li><li>Facilitate training sessions, workshops, and onboarding programs</li><li>Create and update learning materials, including presentations, job aids, and e-learning content</li><li>Manage and maintain the Learning Management System (LMS)</li><li>Evaluate training effectiveness using feedback, assessments, and performance metrics</li><li>Partner with managers to support leadership development and career growth initiatives</li><li>Ensure learning programs align with company goals, values, and compliance requirements</li><li>Stay current on learning trends, tools, and best practices</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in human resources, Education, Organizational Development, Business, or a related field</li><li>2+ years of experience in Learning &amp; Development, Training, or Organizational Development</li><li>Strong instructional design and facilitation skills</li><li>Experience with adult learning principles and blended learning approaches</li><li>Proficiency with LMS platforms and e-learning tools</li><li>Excellent communication, presentation, and interpersonal skills</li><li>Strong project management and organizational abilities</li><li>Ability to analyze data and measure learning impact</li></ul>Preferred Skills<ul><li>Certification in L&amp;D, HR, or instructional design (e.g., CPLP, ATD, SHRM, CIPD)</li><li>Experience with leadership development and talent development programs</li><li>Knowledge of change management and performance improvement frameworks</li><li>Experience in a corporate, tech, healthcare, or manufacturing environment (as applicable)</li></ul>Job Type: Full-timeWork Location: In person

Learning & Development Specialist

House of Refuge

<div>Reports To: CFO

Employment Type: Full-Time

FLSA Status: Exempt

Supervisory Responsibilities: None

Position Summary

The ideal candidate is a results-oriented Learning &amp; Development Specialist &ndash; HR who drives the organization&rsquo;s employee development initiatives. This role is responsible for leading onboarding training and staff development programs. The candidate is an expert at designing multi-modal learning paths and conducting high-impact instructor-led training (ILT) that ensure immediate on-the-job application. By leveraging adult learning principles and data-driven gap analyses, the Learning &amp; Development Specialist &ndash; HR will empower our teams to bridge skill gaps and cultivate a culture of continuous professional growth.

Additionally, the role administers HR procedures, supporting the onboarding and offboarding processes as well as the compliance with organizational policies.

The position plays a key role in maintaining a compliant, well-trained, and engaged workforce aligned with the organization&rsquo;s mission and values.

Duties and Responsibilities

Learning &amp; Development Responsibilities

Learning Strategy &amp; Program Design
<ul><li>
Coordinate the design, implementation, and continuous improvement of the organization&rsquo;s learning and development strategy</li><li>
Collaborate with leadership to identify training needs aligned with organizational goals, compliance requirements, and staff development</li><li>
Develop and curate learning content, including onboarding materials, compliance training, and role-specific development resources</li></ul>

Onboarding &amp; Core Training Programs
<ul><li>
Lead the learning and development components of onboarding, including orientation and initial general training</li><li>
Design and maintain training curricula for required and ongoing staff education</li><li>
Ensure compliance with mandatory training requirements</li></ul>

Learning Systems &amp; Evaluation
<ul><li>
Coordinate the organization&rsquo;s selection of a Learning Management System (LMS) and administer the system on an ongoing basis</li><li>
Track participation, completion rates, and learning outcomes</li><li>
Evaluate training effectiveness and recommend improvements based on feedback and data</li></ul>

Staff Development &amp; Culture
<ul><li>
Support leadership and managers with professional development initiatives, workshops, and learning plans</li><li>
Promote a culture of continuous learning aligned with the organization&rsquo;s values and mission</li><li>
Support employee engagement initiatives through learning and development programming</li></ul>

Documentation &amp; Compliance
<ul><li>
Maintain accurate training records, certifications, and compliance documentation</li><li>
Provide training-related documentation for audits, funders, and regulatory reviews</li></ul>

Human Resources Responsibilities

Human Resources Administration
<ul><li>
Support recruitment activities, including job postings, interview coordination, and hiring documentation</li><li>
Coordinate employee onboarding and offboarding processes</li><li>
Maintain accurate and confidential personnel files and HR records</li><li>
Process employee status changes, promotions, and terminations</li><li>
Serve as a point of contact for routine HR inquiries</li><li>
Supports performance review process</li></ul>

Policy, Compliance &amp; Records
<ul><li>
Administer and communicate HR policies, procedures, and employee handbook requirements</li><li>
Support compliance with federal, state, and local employment laws</li><li>
Coordinate employee acknowledgments and required documentation</li><li>
Assist with HR audits and internal reporting</li><li>
Maintain confidentiality and professionalism in all HR matters</li></ul> 

Qualifications

Required:
<ul><li>
Bachelor&rsquo;s degree in Human Resources, Education, Instructional Design, Business Administration, or related field (or equivalent experience)</li><li>
2&ndash;4 years of experience in training facilitation, presentation and delivery</li><li>
2&ndash;4 years of experience in HR administration</li><li>
2&ndash;4 years of experience administering training programs and LMS platforms</li><li>
Excellent public speaking and presentation skills</li><li>
Skilled at delivering instructor-led training (ILT) with a focus on adult learning principles, ensuring group discussions are aligned with organizational learning objectives</li><li>
Knowledge of basic employment laws and HR best practices</li><li>
Strong organizational skills and attention to detail</li><li>
Ability to maintain confidentiality and exercise sound judgment</li><li>
Proficiency with HRIS systems and Microsoft Office / Google Workspace</li><li>
Project management experience</li><li>
Working knowledge of artificial intelligence (AI) tools and the ability to use them responsibly to support training, documentation, and process improvement</li></ul>

Preferred:
<ul><li>
Experience implementing a new LMS platform.</li><li>
Experience designing and implementing adult learning and training programs</li><li>
Experience developing onboarding programs, compliance training, and professional development curricula</li></ul> 

Physical &amp; Work Requirements
<ul><li>
Ability to sit, stand, and work at a computer for extended periods</li><li>
Occasional lifting of training materials (up to 25 lbs.)</li><li>
Ability to attend meetings and training sessions as needed</li></ul>

Hours:

Monday &ndash; Friday, 8:00 a.m. to 5:00 p.m., 40 hours/week.

Compensation Range:

$55,000 - $60,000</div>

Learning & Development Specialist - HR

BILTMORE HOTEL

<div>Description:

Position Summary
The Learning &amp; Development Manager is responsible for creating, developing, implementing and assessing the effectiveness of training and development programs to enhance the overall skills and career development of all staff members. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP&rsquo;S).
Responsibilities<ul><li>
Deliver all Hotel training programs including New Hire Orientation, Train the Trainer, Customer Service standards, LVX Brand Standards training.</li><li>
Create and develop materials for training as needed.</li><li>
Implements and presents corporate wide training and development programs and initiatives.</li><li>
Create and maintain updated records of staff member participation in all training and development courses, and creates and produces reports accordingly.</li><li>
Coach staff members on skills and career development.</li><li>
Conduct yearly property learning &amp; development needs assessment, and makes recommendations with regards to programs needed.</li><li>
Deliver and ensure compliance with all training required by both state and federal laws (i.e. alcohol and food certifications, respectful workplace training, etc.).</li><li>
Work with department heads, managers and departmental trainers to ensure On the Job Training, and new hire training programs are successful.</li><li>
Responsible for maintaining Biltmore SOPs library/updates.</li><li>
Participate at public events, such as job fairs and community job outreach programs.</li><li>
Responsible for all manager welcome and/or promotion announcements.</li><li>
Maintain friendly, cordial relations with all employees.</li><li>
Build and maintain confidence and credibility with all employees.</li><li>
Possess a high level of professionalism and integrity while maintaining the confidentiality of the office.</li><li>
Manage all communications regarding employee recognition programs, events, etc.</li><li>
Maintain an open door policy to assist with any employee&rsquo;s comments, questions and concerns.</li><li>
Manage, organize and execute all Employee Recognition Programs.
</li><li>Responsible for organizing, planning and executing employees&rsquo; activities, including holidays, community and company events.</li><li>
Other duties as assigned</li></ul>
Requirements:

Experience and Education Required<ul><li>
Education</li></ul>
Bachelor&rsquo;s degree in Human Resources, Business, Management or equivalent education and/or experience preferred<ul><li>
Experience</li></ul>
Minimum three years&rsquo; experience in training and development within the hospitality industry, preferably in the local market within a luxury hospitality setting.
Skills Required
Must be able to:<ul><li>
Speak, read, write and understand the English language.
</li><li>Compute accurate mathematical calculations.</li><li>
Provide legible communication and directions.</li><li>
Perform job functions with attention to detail, speed and accuracy.</li><li>
Prioritize and organize.</li><li>
Think clearly, remaining calm and resolving problems using good judgment.</li><li>
Follow directions thoroughly.</li><li>
Understand guest&rsquo;s service needs.</li><li>
Work cohesively with co-workers as part of a team.</li><li>
Work with minimal supervision.</li><li>
Maintain confidentiality of guest information and pertinent resort data.</li><li>
Use a computer keyboard and possess basic typing skills.
</li><li>Possess moderate to advanced computer skills.
</li><li>Work in a dynamic and constantly changing environment.</li><li>
Adept to multitasking.</li></ul>
Physical Demands
Must be able to:<ul><li>
Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance</li><li>
Stand, sit, or walk for an extended period of time or for an entire work shift</li><li>
Reach overhead and below the knees, including bending, twisting, pulling, and stooping</li><li>
Use, carry, and operate all necessary office equipment using finger dexterity.</li><li>
Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.</li><li>
Visually look at a computer for extended periods of time.</li><li>
Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.
</li></ul>Success Criteria<ul><li>
Team Player</li><li>
Demonstrates co-operation within the team and with other departments</li><li>
Listens carefully and works well with others</li><li>
Has a positive influence on others in the team and clearly enjoys working with people</li><li>
Guest Focused</li><li>
Anticipates guests&rsquo; needs and is sensitive to people from all cultures</li><li>
Has a natural, warm smile and a friendly and passionate approach</li><li>
Demonstrates confident, helpful and genuine behavior with internal and external guests.</li><li>
Delivers their Best</li><li>
Has energy and sense of urgency for his/her work</li><li>
Resourceful, makes things happen and looks for ways to work more efficiently</li><li>
Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact)</li><li>
Composed</li><li>
Able to stay calm under pressure</li><li>
Demonstrates maturity and ability to cope with the unexpected</li><li>
Never lets personal feelings interfere with delivering the highest standards</li><li>
Trustworthy and responsible</li><li>
Excellent records of attendance and punctuality</li><li>
Is reliable and demonstrates the ability to work without supervision</li><li>
Demonstrates a high level of personal integrity, honesty and trust</li><li>
Time Management</li><li>
Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner.</li><li>
Listening</li><li>
Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.</li></ul>
Standard Specifications
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.
The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health &amp; Safety Regulations
This document does not create an employment contract, implied or otherwise, other than an &quot;at will&quot; employment relationship.
Grooming
All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.</div>

Appficiency Inc.

<div>
 Intro
 
 
 Solving the most complex technology and business challenges is what Appficiency is about. As the top partner for creating the new industry benchmarks in the ERP Services, Appficiency is an Oracle NetSuite Alliance Partner with over 17 different industry and partner awards. We are a leader in both construction and manufacturing and as a top 5 Alliance Partner, we go to work each day solving the hardest industry problems and sharing these news-worthy achievements to set a higher bar for the professional services and software industry.
 
 
 The Value
 
 
 Appficiency understands that people are our greatest strength. We always put our talented people first and invest heavily in their learning and career opportunities. We consistently provide amazing opportunities to learn, innovate and lead. We combine advice with action to develop experts that are knowledgeable and passionate about what they do. Appficiency is committed to developing a culture built on integrity, collaboration and growth, and is proud to be an equal opportunity employer. In addition, as part of our growing global network, there are opportunities to work with international teams and clients, or even help lead our global expansion.
 
 
 The Grind
 
 
 We have already been recognized for being the best at what we do &mdash; and we are continuously raising the bar. As a rapidly growing company at the intersection of business and technology, we thrive on curiosity, adaptability, and a commitment to learning.
 
 
 No matter your role, you are an integral part of building the capability of our people across diverse teams and industries. In our progressive environment, the initiatives you support will accelerate your understanding of how learning drives performance, engagement, and business outcomes.
 
 
 Our Knowledge Management (KM) Team plays a pivotal role in enabling our organization&rsquo;s growth. We design, build, and sustain the learning experiences that equip our teams with the skills, knowledge, and tools to succeed. From onboarding to continuous development, the KM team shapes our learning culture and empowers our people to perform at their best in an ever-evolving landscape.
 
 
 The Talent
 
 
 You are an early-career learning professional who is passionate about how people learn and grow at work. You are naturally curious, organized, and attentive to detail, with a strong interest in translating complex information into clear, engaging learning experiences. You are tech-savvy and willing and excited to learn.
 
 
 You enjoy working behind the scenes to structure content, build learning modules, and coordinate training initiatives that make development accessible and effective. You are comfortable collaborating with subject matter experts, asking thoughtful questions to understand learning needs, and turning those insights into practical training materials. You bring a learner mindset &mdash; eager to build expertise in instructional design, digital learning tools, AI, and learning analytics. You take pride in producing polished, accurate, and user-friendly learning content, and you are motivated by seeing others succeed through the programs you help create.
 
 
 The Commitment
 
 
 <ul>
 <li>
 Assist in developing and updating employee training modules under the guidance of the Senior Knowledge Management Analyst
 </li>
 <li>
 Support users with basic LMS navigation and lesson development questions
 </li>
 <li>
 Review training materials for accuracy &amp; consistency
 </li>
 <li>
 Help maintain training content for relevancy
 </li>
 <li>
 Coordinate training schedules and maintain training calendars
 </li>
 <li>
 Assist with reporting from metrics in Appficiency's LMS on a regular basis
 </li>
 <li>
 Collect, compile, and report on feedback following training sessions
 </li>
 <li>
 Maintain organized records of training materials, versions, and updates
 </li>
 <li>
 Assist with the logistics and coordination of webinars
 </li>
 <li>
 Support the planning and execution of KM events (in-person or virtual training, recognition events)
 </li>
 <li>
 Provide administrative support for training assessments and participant evaluations
 </li>
 <li>
 Help prepare materials and resources for learning programs
 </li>
 <li>
 Communicate with employees regarding training schedules and resources
 </li>
 <li>
 Collaborate with internal teams to support the deployment of learning programs
 </li>
 <li>
 Participate in team meetings and contribute ideas for program improvements
 </li>
 <li>
 Provide timely responses to basic training-related inquiries
 </li>
 <li>
 Assist with basic video editing tasks for training content
 </li>
 <li>
 Help troubleshoot common technical issues with the Appficiency's LMS platform
 </li>
 <li>
 Support the maintenance of the knowledge management system
 
 
 </li>
 </ul>
 The Essentials
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Psychology, Education, Business, Communications, or related field
 </li>
 <li>
 1&ndash;3 years of experience in learning &amp; development, training, instructional design, education, HR or related experience
 </li>
 <li>
 Comfortable learning new software platforms quickly
 </li>
 <li>
 Familiarity with learning management systems (LMS) or willingness to learn
 </li>
 <li>
 Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel) - specifically Excel (pivot tables, pivot graphs) for reporting
 </li>
 <li>
 Detail-oriented with strong organizational skills
 </li>
 <li>
 Eagerness to learn and grow in the knowledge management field
 </li>
 <li>
 Experience with an orientation program at previous work
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Ability to explain concepts clearly to diverse audiences
 </li>
 <li>
 Excellent organizational and time-management skills
 </li>
 <li>
 Ability to manage multiple tasks and priorities simultaneously
 </li>
 <li>
 Interest in learning video editing tools (Camtasia, Audiate, or similar)
 </li>
 <li>
 Self-motivated and proactive
 </li>
 <li>
 Ability to work well in a fast-paced environment with changing priorities
 </li>
 <li>
 Team player with collaborative mindset
 </li>
 <li>
 Receptive to feedback and coaching
 </li>
 </ul>
</div>

Jr. Learning & Development Specialist

Wharton-Smith, Inc

Job Summary
 The Senior Learning and Development (L&D) Specialist is a strategic learning partner responsible for designing, facilitating, and continuously improving enterprise learning experiences that drive business performance. This role bridges strategy and execution, with a strong emphasis on facilitation excellence, stakeholder consultation, and learning effectiveness. The Senior L&D Specialist works closely with business leaders, subject matter experts (SMEs), and cross-functional partners to assess needs, influence learning solutions, and lead high impact instructor-led and virtual learning experiences. In addition to content development and LMS management, this role serves as a trusted facilitator who can engage diverse audiences, guide discussion, and translate business challenges into actionable learning outcomes.
 
Job Responsibilities
 
Learning Design & Facilitation
 <ul>
<li>Partner with business leaders, SMEs, and cross-functional teams to consult on learning needs, define objectives, and align training solutions to strategic business priorities and talent development.</li>
<li>Lead training needs assessments by analyzing roles, processes, performance gaps, and organizational goals to recommend appropriate learning interventions.</li>
<li>Design, develop, and refine alpha, beta, and final learning solutions across instructor-led training (ILT), virtual ILT, online learning (OLT), and e-learning modalities.</li>
<li>Serve as a lead facilitator for live and virtual learning sessions, effectively engaging participants, guiding discussion, adapting delivery in real time, and managing group dynamics.</li>
<li>Coach SMEs and co-facilitators on effective facilitation techniques, learner engagement strategies, and presentation best practices.</li>
<li>Create high-quality learning assets including facilitator and participant guides, job aids, scenarios, simulations, scripts, and evaluation tools.</li>
</ul>
Analysis & Reporting
 <ul>
<li>Evaluate learning effectiveness using qualitative and quantitative data, including participant feedback, engagement metrics, and completion data.</li>
<li>Analyze trends and insights to assess impact and provide clear, executive-ready recommendations to stakeholders.</li>
<li>Continuously refine learning experiences based on outcomes, learner feedback, and business needs.</li>
</ul>
Learning Content & Experience Management
 <ul>
<li>Develop, organize and upload learning content into Learning Management System (LMS).</li>
<li>Partner with Learning & Talent development team to ensure readiness for training delivery, facilitator alignment, and seamless learner experience.</li>
</ul>
Governance & Compliance
 <ul>
<li>Maintain learning records in compliance with regulatory and organizational requirements.</li>
<li>Support audits and data governance standards for learning systems.</li>
<li>Ensure accessibility, data privacy, and security best practices are upheld.</li>
</ul>
Continuous Improvement & Innovation
 <ul>
<li>Stay current on emerging learning technologies and experience design best practices.</li>
<li>Recommend system enhancements, process improvements, and new tools to improve learning delivery and user engagement.</li>
</ul>
Qualifications
 
Required: 
<ul>
<li>Bachelor’s degree in Human Resources, Training, Education, Construction, Organizational Development or related field.</li>
<li>5-8 years of demonstrated experience in designing, facilitating, and delivering learning solutions in a corporate or enterprise environment.</li>
<li>Advanced experience using learning management systems (LMS), Articulate 360, Camtasia and Microsoft Office.</li>
</ul>
Preferred: 
<ul>
<li>Strong grounding in adult learning theory, facilitation methodologies, and digital learning needs.</li>
<li>Familiarity with Monday.com or similar Project Management software.</li>
</ul>
Skills
 <ul>
<li>Exceptional facilitation and presentation skills with the ability to engage, adapt, and manage group dynamics.</li>
<li>Strong consultative and stakeholder-management skills; able to translate business needs into learning solutions.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Detail-oriented problem solver with the ability to manage multiple priorities efficiently.</li>
<li>Continuous learner who embraces innovation and process improvement.</li>
</ul>
Other Duties
 The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of responsibilities and duties required of those in this position.

Senior Learning & Development Specialist

OCEANS HEALTHCARE

<div>At Oceans Healthcare, we are passionate about helping adults and seniors attain the best possible quality of life. As a nationally recognized provider of behavioral health services, we treat patients experiencing symptoms of depression, anxiety, schizophrenia, behavioral changes related to medication management or substance abuse and other behavioral issues.
Through our inpatient behavioral services and intensive outpatient programs, Oceans Healthcare offers comprehensive behavioral and mental health services to help patients at every stage of the healing process. Our staff is committed to caring for patients and their families with dignity, honesty and compassion. 


The Learning &amp; Development Specialist provides support and oversight to the design, delivery, and administration of learning programs that build employee capability, and drive organizational performance. This role partners with managers and subject matter experts to coordinate training initiatives, maintain learning systems, and support a culture of continuous learning. 

Essential Functions:
<div><ul><li>Develops and curates learning materials, job aids, toolkits, facilitator guides, and other resources that supports on-the-job learning and the long-term growth of employees and leaders</li></ul>
<ul><li>Creates and delivers learning programs that meet employee and business needs, using formats such as workshops, virtual classrooms, e-learning, and blended learning.</li></ul>
<ul><li>Supports orientation, onboarding, and new-hire training programs across organization.</li></ul>
<ul><li>Assists in overseeing the day-to-day administration of the learning management system (LMS) and other major talent management platforms and systems (Articulate, Predictive Index, Qualtrics, Canva, etc)</li></ul>
<ul><li>Partners and supports the VP of Talent Management and HR leaders on employee engagement initiatives, rewards and recognition programs, performance management, annual compliance and regulatory training, leadership summits, succession planning, virtual learning series, and career development programs.</li></ul>
<ul><li>Will travel to hospital sites to provide hands-on, on-site training, coaching, and implementation support in partnership with clinical leaders and operational teams (15% travel - 1 or two times a month).</li></ul>
<ul><li>Measures learning effectiveness using evaluations, assessments, and business impact metrics.</li></ul>
<ul><li>Performs other duties and projects as assigned</li></ul>
</div>
Requirements
Education / Experience:
<ul><li>Bachelor&rsquo;s degree in human resources, education, organizational development, psychology, business or other related fields or equivalent work and education experience.</li>
<li>At least two (2) years&rsquo; experience in human resources, learning and development, training, or organizational development. Strong facilitation, presentation, and instructional design skills. Experience with learning management systems (LMS) and digital learning tools.</li>
</ul>
Skills / Abilities:
<ul><li>Strong verbal and written skills.</li>
<li>Instructional design and curriculum development.</li>
<li>Facilitation and public speaking effectiveness.</li>
<li>Well organized, flexible, and responsible.</li>
<li>Proficient in Microsoft Word and Excel.</li>
<li>Project management and prioritization</li>
<li>Heavy, high-paced workload requires high energy and excellent organization and time management.</li>
<li>Able to work tactfully and cooperatively with a variety of internal and external customers.</li>
<li>Performs exemplary customer service and assistance to employees, executives and HR Directors</li>
</ul>
Work Environment:
Subject to many interruptions. Occasional pressure due to multiple calls and inquiries. This position can be high paced and stressful; must be able to cope mentally and physically to atmosphere. Work requires spending approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.</div>

Learning and Development Specialist

Focus

Role Overview: We are looking for a dedicated L&amp;D Specialist to act as the key liaison between the Learning &amp; Development team and our Customer Service (CS) Departments. In this role, you will bridge the gap between strategy and operations, ensuring our agents are motivated, skilled, and aligned with business goals.Key Responsibilities:<ul><li>Stakeholder Liaison: Partner with Team Leads to identify skill gaps and training needs within the CS departments.</li><li>Performance Management: Design and implement the right KPIs to measure staff performance, specifically regarding bonus structures and incentive payouts.</li><li>Continuous Improvement: Analyze customer service metrics to create training programs that drive constant improvement in service quality.</li><li>Progress Tracking: Monitor staff development and report on the ROI of training initiatives.</li><li>Ad-hoc Tasks: Support the CS management with any other tasks related to staff development and performance as assigned.</li></ul>Requirements:<ul><li>Education: Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.</li><li>Experience: Minimum of 2 years of proven experience in Learning &amp; Development, Training, or a similar role within a Customer Service environment.</li></ul>At Focus IT Services Pvt Ltd, we offer a supportive and inclusive work environment, competitive compensation, and opportunities for professional growth.<ul><li>Shift Timings: 01:00pm to 09:45pm [Monday to Saturday]</li><li>Location: Bahria Town Phase 4, Rawalpindi</li><li>Job Type: Full-time</li></ul>Job Type: Full-timePay: From Rs100,000.00 per monthWork Location: In person

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