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learning & quality manager

Crowne Plaza Hotel

<div>Do you picture yourself as an Asst. Learning &amp; Quality Manager? Crowne Plaza Resort Salalah our goal is to make business travel work. That is where YOU come in. When you work with Crowne Plaza Resort Salalah, you are more than simply your job title. Crowne Plaza Resort Salalah looks for energetic, confident, and ambitious; people who achieve in their roles and help our guests succeed. The Crowne Plaza Resort Salalah is set on 45 acres of beautiful tropical gardens and a lengthy stretch of pure sandy beach. The resort's location is suitable for business, meetings, and leisure travel.

We are seeking an enthusiastic and service-driven Assistant Learning &amp; Quality Manager to support our hotel&rsquo;s training and quality assurance efforts. This role is responsible for delivering engaging learning experiences, ensuring compliance with IHG brand and service standards, and supporting continuous improvement across all departments. The ideal candidate will be passionate about colleague development, quality enhancement, and guest satisfaction.

A little taste of your day-to-day

Every day is different, but you&rsquo;ll mostly be:
<ul>
<li>Supporting the execution of the hotel&rsquo;s Learning &amp; Development strategy in line with IHG Brand and Service Hallmarks.</li>
<li>Conducting impactful onboarding, brand, and service training programs for colleagues at all levels.</li>
<li>Monitoring training effectiveness and ensuring learning outcomes align with operational needs.</li>
<li>Assisting in maintaining IHG quality and brand standards through audits, inspections, and action planning.</li>
<li>Collaborating with department heads to identify training needs and development plans.</li>
<li>Driving colleague engagement and service culture through IHG tools such as HeartBeat, Colleague Experience surveys, and Winning Metrics.</li>
<li>Ensuring compliance with IHG and local regulatory training requirements.</li>
</ul>
What do we need from you?
<ul>
<li>Degree or diploma in Human Resources, Training, or Hospitality Management.</li>
<li>At least 2 years' experience in a similar training or quality role in hospitality.</li>
<li>Knowledge of IHG training systems, brand standards, and quality tools preferred.</li>
<li>Strong facilitation, presentation, and interpersonal skills.</li>
<li>Excellent English communication; additional languages are a plus.</li>
<li>Proactive, creative, and passionate about learning and service excellence.</li>
</ul>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div> <div id='job-id'>Job Id: 65q8sSxqfnMnefptRRazGKQcPmWYQY0t0dVxayWuwKH2k13cDFBkfQ9+EgaCfhf45Yt4YVb5jIhAku4luMtiv9YuBZ/vVYUFvO1Az6jFJ41XYD+lMV/3BqCP2W/evJ/LF2oCcIgbo8rKLu1qgrKmqiwhXT/B4a+BQRu3lSsLTtv+kz+tT4koBUAP</div>

Asst. Learning & Quality Manager (Omani National)

Mandarin Oriental

<div>
 
 Front Office Supervisor
 
 
 
 Mandarin Oriental Muscat is looking for a Front Office Supervisor to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 The Front Office Supervisor will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Front Office Supervisor will run the daily operations of the reception desk. The Front Office Supervisor will assist the Front Office Management team in running daily shifts when needed.
 
 
 <ul>
 <li>
 Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
 </li>
 <li>
 Provide direction and support to all FO colleagues at any time, particularly during the operational hours.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager when required to train colleagues in accordance with the applicable standards and policies.
 </li>
 <li>
 Follow the duty schedule and assure all tasks are completed at all times in a timely manner.
 </li>
 <li>
 Assure the back and front of house areas of the Reception are clean and tidy at all times.
 </li>
 <li>
 Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant FO Manager - Front Office Manager
 </li>
 <li>
 Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm.
 </li>
 <li>
 Ensure that Mandarin Oriental, Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
 </li>
 <li>
 Identify departmental learning and development needs for all colleagues of the department and share those with the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Checking in advance on manning levels and other parameters affecting shifts on a daily basis.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager to maintain a clear overview of PSMS by carrying out regular checks on accuracy of the system
 </li>
 <li>
 To report through the assigned system and follow up all maintenance defaults affecting delivery of service.
 </li>
 <li>
 To ensure cashiering is carried out properly by the team and daily cash and credit collections are in order and submitted to accounting after end of shift.
 </li>
 <li>
 To perform and check all duties related to shift opening and closing check list.
 </li>
 <li>
 Handle effectively any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail.
 </li>
 <li>
 Greet and escort guests promptly to their rooms.
 </li>
 <li>
 Handle guests&rsquo; complaints
 </li>
 <li>
 Help the Bell team when needed
 </li>
 <li>
 Handle cash drawer properly as outlined in the MODUB Controller&rsquo;s manual
 </li>
 <li>
 Ensure team product knowledge is maintained, updated and regularly tested.
 </li>
 <li>
 Attend and conduct meetings during absence or unavailability of management team.
 </li>
 <li>
 Perform any other reasonable duties as required by the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
 </li>
 <li>
 Communicate clearly with the Night Auditor and Accounting.
 </li>
 <li>
 Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: JWZxyiucWjyTaQc4ZVYqBtXFXdGk5JWbdWnbW+hvTHNcebJGjgbUqBa1yR9vmJXGD1zcxGZjk/aXsgZmI8DtddrR1b10sy0vs7ierW+RvbnwSsgDHDkt0idMN6ACkJqPXyeCbtSvAv5ZD4AQynQ1nJg4xubZOViFpGDzUbKfJLO36zKOhbuH3GYYZKgqDFu+N2s4QtOfvXi4BRxk5Zl5xGCRhb4ZZF61Ph4QklB+dA==</div>

Front Office Supervisor - Omani National

<div>
 
 Purchasing Clerk
 
 
 
 
 Mandarin Oriental Muscat
 
 is looking for a
 
 Purchasing Clerk
 
 to join our
 
 Purchasing
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Maintaining a good relationship with all departments and suppliers.
 </li>
 <li>
 Working closely with all departments to fulfill their needs as requested by them, liaise with them on routine basis to provide the items of the highest quality while constantly searching for the lowest price.
 </li>
 <li>
 Work with stores and receiving, helping each other when needed.
 </li>
 <li>
 To assist the Assistant Purchasing Manager and Purchasing Manager with day-to-day purchasing functions.
 </li>
 <li>
 Ensure that all purchase order requests are properly completed and approved before the items are purchased (issuance of purchase order).
 </li>
 <li>
 Negotiate food and beverage prices, place required daily food orders and ensure prompt delivery.
 </li>
 <li>
 Place regular liquor, beer, wine and soft drink orders as required.
 </li>
 <li>
 Assist in general store, spa, engineering related, and NIP purchase requests as needed.
 </li>
 <li>
 Obtain the necessary authorization from the Director of Finance and General Manager prior to processing the orders.
 </li>
 <li>
 Obtain competitive price quotations and confirm purchase availability.
 </li>
 <li>
 Assist Accounts Payable in researching any discrepancies on invoices.
 </li>
 <li>
 To obtain and update the item prices in MBT.
 </li>
 <li>
 Assist in obtaining the quotations for all non-food and engineering items as needed.
 </li>
 <li>
 Process and file all purchase orders and keep proper records for future audit.
 </li>
 <li>
 Maintain credit applications and vendor information, always update in system.
 </li>
 <li>
 Maintain HACCP standards at all levels &ndash; from product sourcing to storage etc.
 </li>
 <li>
 To perform any other duties that may be assigned from time to time by management.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>
 <div id='job-id'>Job Id: 0ujpdZYtnDC7cLNWvc2fB8fLlJnfVZ8FxXFdv63BjyTmjA+epDyBjagaqP5ljJAbfH2zOGDrK7+4eBLMig0GK/U07Cm/wUVJAc8oOGypIxyNv7dKRUKN3YeZSvNyRZ+9QorQnk0+/alsnfHeJK1yYzXKEJFjYkyQEDNgP5OIkbxlArFrKaiTkVWU3MCMuzw1hDMXYNjofuE4WPfZZej3yW42Rt2ojPEv</div>

Purchasing Clerk - Omani National

Canonical

<div>
 The role of a Junior Ads Specialist at Canonical
 
 
 Canonical has provided developers with open source since 2004, helping them build innovations such as public cloud, machine learning, robotics or blockchain. Marketing at Canonical means being at the forefront of technology adoption, for our customers and for our own martech stack. We're on the look out for a performance marketing manager to join our team and own our paid strategy.
 
 
 The ideal candidate will be passionate about technology, technology marketing and the use of technology in marketing. You will prefer to work in an environment that has emphasis on ownership of campaigns, collaboration, learning, curiosity and a drive to continually improve oneself / the team / the organisation. You will also love to problem solve, get hands-on, experiment, measure and use automation to make daily life easier.
 
 
 The Marketing team at Canonical drives commercial outcomes for the company across its portfolio of products and grows the addressable market through digital marketing campaigns, lifecycle management, events, partnerships and community development. If these things are important to you and you're motivated by driving growth, delighting customers and filling the sales funnel, we want to talk with you.
 
 
 This role sits in the Marketing team reporting to the Growth Engineering Manager.
 
 
 
 Location:
 
 
 This role will be based remotely in the EMEA region.
 
 
 
 What your day will look like
 
 
 <ul>
 <li>
 Support marketing team members with setting up and monitoring paid ads campaigns
 </li>
 <li>
 Monitor paid ads performance and budgets across the Marketing team
 </li>
 <li>
 Build on automation and AI to improve paid ads performance
 </li>
 <li>
 Develop Canonical's adtech stack to industry leading standard
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 Proficiency with all ad platforms (Google, LinkedIn, Meta...)
 </li>
 <li>
 Familiarity with campaign tracking and analytics tools
 </li>
 <li>
 Experience driving successful lead generation campaigns.
 </li>
 <li>
 Experience with A/B testing and data-driven decision making.
 </li>
 <li>
 Exceptional interpersonal skills and aptitude for forging trusting relationships across diverse, cross-functional teams
 </li>
 <li>
 Proven ability to prioritise and differentiate what matters from the noise, meeting deadlines without sacrificing quality
 </li>
 <li>
 A growth mindset - someone who is not afraid to think big and take on risks
 </li>
 <li>
 Engagement with the latest trends in marketing technology
 </li>
 <li>
 Willingness to travel up to 4 times a year for internal events
 
 
 </li>
 </ul>
 Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.
 
 
 In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, you can ask in the later stages of the recruitment process.
 
 
 🏠Fully remote working environment - we've been working remotely since 2004!
 
 
 📚Personal learning and development budget of 2,000 USD per annum
 
 
 💰Annual compensation review
 
 
 🏆Recognition rewards
 
 
 🏝 Annual holiday leave
 
 
 👶Parental Leave
 
 
 🧑&zwj;💼Employee Assistance Programme
 
 
 🧳Opportunity to travel to new locations to meet colleagues at 'sprints'
 
 
 ✈️Priority Pass for travel and travel upgrades for long haul company events
 
 
 Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
 
 
 Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
 
 
 Canonical is an equal opportunity employer
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>
 <div id='job-id'>Job Id: zQmlnTJTIBkuylOjWl9OYRhuczZRuLbZt/Q8HQ+ePEv+IVBaAPl+KidtxS9nm8qTdYTNIwO+PQ==</div>

Junior Ads Specialist

TIVOLI

<div>Company Description 
Rising above the fairways of the LA VIE Club Golf Course, Tivoli La Vie Muscat Hotel &amp; Residences is a distinctive new address with a western lifestyle in the Omani capital. Part of the prestigious LA VIE development, the property offers a sophisticated stay just ten minutes from Muscat International Airport and close to the Oman Convention &amp; Exhibition Centre. 
Job Description 
As the Learning and Development Manager at Tivoli La Vie Muscat Hotel &amp; Residences, you will play a pivotal role in shaping the hotel&rsquo;s culture, service standards, and operational excellence from the ground up. Responsible for the development and execution of all training and development programs during the pre-opening phase and post-opening operations, you will ensure our team members are equipped with the skills and values needed to deliver exceptional guest experiences in line with Tivoli&rsquo;s luxury brand standards.
Key Responsibilities:
Pre-Opening Phase:<ul><li>
Develop and implement the Pre-Opening Training Plan in alignment with Tivoli brand standards and operational goals.</li><li>
Conduct Training Needs Analysis across departments to determine role-specific training requirements.</li><li>
Coordinate with department heads and the corporate office to schedule and deliver brand immersion, induction, and skills training programs.</li><li>
Design and deliver Train-the-Trainer programs to develop departmental training champions.</li><li>
Support recruitment and onboarding by ensuring all new hires receive consistent and engaging training experiences.</li><li>
Work closely with project teams to integrate L&amp;D strategies with operational timelines.</li></ul>
Post-Opening Phase:<ul><li>
Establish a continuous learning culture that supports career growth, retention, and performance excellence.</li><li>
Maintain training records and evaluate the effectiveness of programs using KPIs and feedback.</li><li>
Facilitate soft skills, leadership development, and service excellence workshops.</li><li>
Partner with operational leaders to identify talent gaps and support succession planning.</li><li>
Lead compliance and mandatory training programs (e.g., health &amp; safety, fire safety, brand compliance).</li><li>
Manage performance improvement initiatives and coaching plans when required.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s degree in Human Resources, Education, Hospitality Management, or related field.</li><li>
Minimum 3&ndash;5 years of L&amp;D experience in a luxury hotel environment; pre-opening experience is highly desirable.</li><li>
Strong knowledge of hospitality service standards, training methodologies, and adult learning principles.</li><li>
Excellent presentation, facilitation, and communication skills.</li><li>
Fluency in English is required; Arabic is an advantage.</li><li>
Proficiency in MS Office; experience with Learning Management Systems (LMS) preferred.</li><li>
Ability to work under pressure and adapt to the dynamic demands of a pre-opening project.</li></ul> 
Additional Information<ul><li> 
A unique opportunity to shape the culture and standards of a prestigious new property in Muscat.</li><li>
Competitive salary and benefits in line with industry standards.</li><li>
Career development opportunities within Minor Hotels Group (Tivoli&rsquo;s parent company).</li><li>
A collaborative and forward-thinking working environment.</li></ul></div> <div id='job-id'>Job Id: 8Tg9khkh9aTMVTTrThsJQ1/MC4fkOLuO22lbtNfiQSgFOsPXsphZlBO5azK6atRnmgm/ew7fyMNANdUISNEbL4FL7JhzHcmaFqt6A9lYSKFJry2Rzf8sGHNGP6UI/Zr1J9IYAJOOHrvzeKWCIIiTMrcVshvhOsbRfXlIHs+yX6U=</div>

Learning and Development Manager

Conservatorium Hotel

<div><div><div>Food and Beverage Server
 <div></div><div><div><ul><div>543325
</div> </ul></div><div></div><div><ul><div>Food &amp; Beverage
</div> </ul></div><div></div><div><ul><div>Full time
</div></ul></div><div></div><div><ul><div><div>Mandarin Oriental, Muscat
</div></div>
</ul></div></div><div>F&amp;B Server

Mandarin Oriental Muscat is looking for a F&amp;B Server to join our Food and Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

About the job
<ul><li>Have a good understanding of the outlet&rsquo;s concept and food and beverage offerings and be able to verbally explain those to guests.</li></ul>
<ul><li>Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in front and back of house as well as polishing and assembling of equipment.</li></ul>
<ul><li>Be able to operate the required steps on the POS - point of sales system in order to process food and beverage orders.</li></ul>
<ul><li>Be able to deliver service by understanding the guest requirements.</li></ul>
<ul><li>Carry out all tasks in a friendly, courteous and efficient manner.</li></ul>
<ul><li>Properly up-sell services and products to our guests at all times, enhancing service and generating increased revenue.</li></ul>
<ul><li>Be able to process MOHG Gift cards and other non-cash methods of payment.</li></ul>
<ul><li>Perform any tasks relating to billing according to hotel standards and cashiering policies.</li></ul>
<ul><li>Ensure all dishes are presented in compliance with hotel standards and food &amp; beverage specifications.</li></ul>
<ul><li>Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.</li></ul>
<ul><li>Assist in picking up all required stocks, including linen, beverage, dried goods and</li></ul>

others and arrange them accordingly.
<ul><li>Ensure product knowledge is up to date.</li></ul>
<ul><li>Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.</li></ul>
<ul><li>Support as required other outlets as assigned by the Restaurant/ Outlet Manager.</li></ul>
<ul><li>Any other reasonable tasks as assigned by the Restaurant/ Outlet Manager.</li></ul>
<ul><li>Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.</li></ul>
<ul><li>Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.</li></ul>
<ul><li>Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.</li></ul>
<ul><li>Have a natural, warm smile and a friendly and passionate approach towards guests.</li></ul>
<ul><li>Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.</li></ul>
<ul><li>Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li></ul>
<ul><li>Report guest&rsquo;s preference to superiors and act upon them whenever known.</li></ul>

Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div></div></div></div> <div id='job-id'>Job Id: Y91aRwxlhGoP92Q5Bja3oQKb4dQAxQRnw+v53eq+M5OqHmb00XQXPBJg00ka2Mvp4EuNJfaUPheUM/bplPnzbbDz+f9+I3RdfiKwCIJSuvPMvpCC+9VUJJ7cc0YsCsjBEWgGnTIpJcPg6lrn3j/SCQSjUdlYPaY49i72+U0=</div>

Food and Beverage Server

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Therapist
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 Spa Therapist is responsible for, but not limited to performing as trained all spa treatments to guests in a professional and pleasant manner.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
 </li>
 <li>
 MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
 </li>
 <li>
 It is part of your role and your responsibility to fully support all learning and development activities.
 </li>
 <li>
 Ensure that all standards of LQE, MOQA and Forbes are followed consistently.
 </li>
 <li>
 You shall take all reasonable steps to safeguard stored information and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
 </li>
 <li>
 Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
 </li>
 <li>
 Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
 </li>
 <li>
 Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
 </li>
 <li>
 Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
 </li>
 <li>
 Act as a hotel ambassador at all times.
 </li>
 <li>
 To carry out any additional duties requested by management, related to hotel operational activities.
 </li>
 <li>
 Follow all Standards Operating Procedures (SOPs) as taught by Spa Treatments Manager.
 </li>
 <li>
 Keep work area clean, neat and hygienic at all times.
 </li>
 <li>
 Ensure that a high standard of service is maintained throughout the Spa.
 </li>
 <li>
 Assist in the operations of all spa &amp; wellness department as required:
 </li>
 <li>
 Spa Treatment Rooms
 </li>
 <li>
 Spa Reception
 </li>
 <li>
 Spa Retail
 </li>
 <li>
 Spa Pantry
 </li>
 <li>
 Consultation Lounge
 </li>
 <li>
 Spa Thermal &amp; Changing Facilities
 </li>
 <li>
 Tea Lounges
 </li>
 <li>
 Maintain cleanliness and attention to detail in spa treatment rooms throughout your shift.
 </li>
 <li>
 Will be expected to assist and perform various demonstrations and events.
 </li>
 <li>
 Perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Treatments Manager.
 </li>
 <li>
 Perform all treatments to the highest standards on guests whilst maintaining the guest&rsquo;s comfort at all times.
 </li>
 <li>
 Be on time for appointments and thoroughly review appointments before and after completing each treatment.
 </li>
 <li>
 Have the ability to courteously interact and answer all spa and hotel related questions with guests.
 </li>
 <li>
 Attend daily and monthly meetings when necessary.
 </li>
 <li>
 Be on time to attend training that has been scheduled by Spa Treatments Manager.
 </li>
 <li>
 Perform all assigned spa therapist tasks.
 </li>
 <li>
 Report any dysfunctional equipment to Spa Concierge or Spa Treatments Manager.
 </li>
 <li>
 Maintain inventory of supplies for the operations of the treatment rooms.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>
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Spa Therapist

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