learning and development administrator

Hilton

<div>Learning and Development Administrator | Hilton Dubai Palm
A Learning and Development Administrator is responsible for identifying and providing training to internal customers to deliver an excellent staff experience while working with and ensuring that all departments are achieving their training objectives. 
What will I be doing? 
As a Learning and Development Administrator, you are responsible for identifying and providing training to internal customers to deliver an excellent staff experience. A Learning and Development Administrator will also be required to assist departments in achieving training objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Assist Training Coordinator to conduct trainings to internal Team Members
</li><li>Adhere to in-house training plan</li><li>
Identify training and development needs systematically throughout the hotel in conjunction with Line Managers/Head of Department, HR Manager, and Training Manager</li><li>
Assist Line Manager/Head of Department in achieving training objectives and review on a monthly basis</li><li>
Prepare, organize, administer and conduct in-house training courses ie. Recruitment and Selection, Discipline and Grievance</li><li>
Ensure new employees have received departmental and legal training</li><li>
Hold monthly Departmental meetings with trainers to ensure training needs are being covered</li></ul>
What are we looking for? 
A Learning and Development Administrator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>
Previous experience in HR/training</li><li>
Positive attitude</li><li>
Good communication and people skills</li><li>
Committed to delivering a high level of customer service, both internally and externally</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a range of different work situations</li><li>
Ability to work under pressure</li><li>
Ability to work on their own or in teams</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Computer Literacy</li><li>
Fluent in English</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Learning and Development Administrator | Hilton Dubai Palm

MINERAL RESOURCES LIMITED

About Mineral Resources Mineral Resources Ltd (ASX: MIN) is a leading diversified resources company with extensive operations in lithium, iron ore, energy and mining services across Western Australia. We are a growing industry leader on the back of our desire to think differently, navigate challenging operating landscapes and seize new opportunities. The Opportunity We are searching for a Training & Development Compliance Administrator to join our team based at our Head Office in Osborne Park. This is a 12-month fixed term opportunity on a Mon Fri work roster. Your focus will be providing high-quality administrative support to the Training Compliance Administration Team, ensuring that high standards are maintained through the end-to-end processing of internal assessments and post-course administration. Your primary responsibilities will include: <ul> <li>Provide administrative support to the Compliance Team Lead, Training Administration Superintendent, Training Bookings Team, and Operations Support, with occasional tasks as directed by the Manager - Training Operational Support.</li> <li>Deliver professional, timely, and quality service to all MinRes customers.</li> <li>Ensure compliance with MinRes Company Standards.</li> <li>Assist in the end-to-end Internal Training Assessment process.</li> <li>Provide administration and reporting support for Training Operational Support.</li> <li>Support the Training Bookings Team with post-course administration.</li> <li>Continuously improve processes within the training space for better efficiency.</li> <li>Maintain a close working relationship with our associated RTOs.</li> </ul> What is Required? Our ideal candidate will have previous demonstrated experience in a T&D Compliance Administrator role or similar. Strong knowledge required in: <ul> <li>Demonstrated experience working in a dynamic, agile administrative role.</li> <li>Strong knowledge of Microsoft Office Suite, including Excel (intermediate level minimum), SharePoint, and Microsoft Dynamics.</li> <li>Strong attention to detail.</li> <li>Experience in a mining environment (desirable).</li> <li>Understanding of the Australian Quality Training Framework (AQTF) (desirable).</li> <li>Excellent customer service and support skills.</li> <li>Ability to multi-task and prioritise workload.</li> <li>Experience in generating reports and documents.</li> </ul> Other key skills, experience, and qualifications: <ul> <li>Certificate IV in Training and Assessment (desirable).</li> <li>Tertiary qualification in Business Administration or a similar field with some background in Learning and Development / Quality Assurance.</li> <li>Valid C-Class driver's licence.</li> <li>Current Australian working rights.</li> </ul> About Head Office Our headquarters at 20 Walters Drive sets a new standard for workplace wellness. World class facilities include a café, restaurant, commercial gym, crèche, daycare and health centre, including GP. At MinRes, the future's bright. Be part of our next chapter.

T&D Compliance Administrator

<div>
 
 Job Purpose
 
 
 
 Supports the organization&rsquo;s learning strategy by helping identify training needs, aligning programs with business goals, and monitoring learning outcomes for continuous improvement.
 
 
 He/she manages the operational delivery of all training activities, including scheduling, logistics, communication, attendance tracking, and event coordination. The role also involves maintaining the LMS,
 
 
 handling training procurement and documentation, and providing daily support to employees. Additionally, the officer prepares learning reports, manages individual training requests and collaborates
 
 
 with other teams to support development plans.
 
 
 
 Strategic Responsibilities
 
 
 
 <ul>
 <li>
 Support the development and implementation of the organization&rsquo;s learning strategy, ensuring alignment with business goals and talent development priorities.
 </li>
 <li>
 Support the annual Training Needs Analysis (TNA) process by collecting data, organizing inputs from departments, and helping summarize key learning needs for planning purposes.
 </li>
 <li>
 Contribute to analyzing learning needs across departments to identify skill gaps and recommend targeted learning solutions.
 </li>
 <li>
 Track and evaluate learning outcomes to measure impact, identify areas for improvement, and contribute to continuous refinement of the learning strategy.
 </li>
 <li>
 Monitor learning trends and best practices and provide insights to help shape strategic decisions on learning technologies, platforms, and methodologies.
 </li>
 <li>
 Ensure alignment of learning content and programs with organizational values, culture-building initiatives, and talent development frameworks.
 </li>
 <li>
 Maintain all relevant departmental policies and procedures, ensuring they are regularly updated to reflect current processes and align with the organization&rsquo;s requirements.
 
 
 </li>
 </ul>
 
 Operational Responsibilities
 
 
 
 <ul>
 <li>
 Ensure that all courses, awareness and mandatory sessions listed in the training calendar are delivered by coordinating schedules, logistics, confirming training providers, and following up with stakeholders to avoid delays or cancellations.
 </li>
 <li>
 Design and maintain the Training Calendar, ensuring it is regularly updated and accurate.
 </li>
 <li>
 Manage publishing of training announcements, registration, attendance tracking, and participant communication for all learning activities.
 </li>
 <li>
 Be present at the opening and closing of all learning events to ensure proper logistics setup, assist the trainer as needed, and address participant inquiries. Monitor the event throughout, manage any issues that arise, and ensure evaluation forms are distributed to participants. Additionally, document the event by taking photos for records and reporting purposes.
 </li>
 <li>
 Maintain and update the Learning Management System (LMS), including course setup, user support, and reporting.
 </li>
 <li>
 Handle administrative tasks such as venue bookings, vendor coordination, and training-related procurement that include reviewing proposals, interviewing potential trainers, preparing technical evaluations and writing justification letters.
 </li>
 <li>
 Support internal facilitators, trainers, and subject matter experts with session preparation and technical requirements.
 </li>
 <li>
 Monitor and record training completion, feedback, and satisfaction metrics.
 </li>
 <li>
 Ensure accurate filing and documentation of learning records for compliance and audit purposes.
 </li>
 <li>
 Provide day-to-day support to employees regarding learning queries, processes and system navigation.
 </li>
 <li>
 Assist in preparing routine learning dashboards, attendance summaries and training reports.
 </li>
 <li>
 Manage all individual training requests, including reviewing the suitability of the training to the requestor&rsquo;s job role, sourcing training providers, managing registration, monitoring progress, tracking participation and evaluating outcomes.
 </li>
 <li>
 Collaborate with Career Development Team to deliver the learning requirements for those employees with development plans.
 </li>
 <li>
 Assist in managing the training budget by tracking expenses, processing invoices, and ensuring that learning programs are delivered within allocated resources.
 </li>
 <li>
 Prepare training proposals for learning activities as required.
 </li>
 <li>
 Provide support in facilitating the Internship Program as needed.
 </li>
 <li>
 Create and maintain a safe and inclusive working environment that supports individual and team learning, growth, and development, while valuing and respecting diverse perspectives.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 6+ years demonstrated administrative experience in Learning operations
 </li>
 <li>
 Bachelor&rsquo;s Degree holder
 </li>
 <li>
 Excellent MS Office (Excel, PowerPoint, Word, etc.)
 </li>
 <li>
 Experienced administrator in any Learning Management System (LMS)
 </li>
 <li>
 Graphic design ability to create visually appealing flyers and promotional materials for training events
 </li>
 <li>
 Knowledge in MS Power BI
 </li>
 <li>
 Proven ability to record, collect, extract, and analyze data, translating it into clear and meaningful reports and initiatives.
 </li>
 <li>
 Excellent oral and written communication skills, with the ability to engage confidently with employees at all levels (civilian and military) and with training providers
 </li>
 <li>
 Demonstrated strong analytical skills for evaluating learning activities and training needs
 </li>
 <li>
 Excellent MS Office (Excel, PowerPoint, Word, etc.)
 </li>
 </ul>
</div>

Organizational Learning Officer

Robert E. Mason & Associates

<div>As a 100% Employee-Owned company, Robert E. Mason &amp; Associates, Inc. believes our Associates are the foundation of both our customers&rsquo; and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers. Under the Robert E. Mason &amp; Associates, Inc. umbrella there are two divisions: R.E. Mason and Apperture Solutions.
R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical &amp; Life Sciences, Power &amp; Utilities, Food &amp; Beverage, and Pulp &amp; Paper.
Apperture Solutions is a technology independent, professional consulting, and implementation services firm. Apperture Solutions offers Data Enablement, Production Optimization, Operations Management, and Other Value-Added Services. Apperture Solutions partners with other providers to offer our customers the technologies and solutions that fit their needs.
What R.E. Mason Offers Associates:
R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates:<ul><li>
Participation in the Employee Stock Ownership Program (ESOP)</li><li>
Retirement plan, including a Safe Harbor contribution</li><li>
Medical / Dental / Vision Insurance</li><li>
Employer paid Life Insurance and Long-Term Disability Insurance</li><li>
Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave</li><li>
Paid Parental Leave</li><li>
Paid company holidays</li><li>
Career Development Program</li><li>
Retirement and Financial Wellness program</li><li>
Employee Assistance Program (EAP)</li><li>
Alternative/Hybrid Work Schedules</li></ul>
Position Summary
The Learning &amp; Development (L&amp;D) Manager is responsible for designing, implementing, and leading a comprehensive learning strategy that supports business growth, leadership development, and employee engagement. This position is both strategic and hands-on, focused on building scalable learning initiatives that enhance performance, strengthen leadership capability, and drive retention.
This individual will partner closely with business leaders to shape a culture of learning and continuous development, delivering practical and impactful learning solutions for office, field, and technical employees.
Responsibilities
Learning Strategy and Leadership<ul><li>
Lead the design and execution of scalable learning programs that align with business objectives and operational priorities.</li><li>
Partner with leadership to identify skill gaps and implement development programs that build organizational capability.</li><li>
Foster a culture of continuous learning that promotes growth, innovation, and high performance.</li><li>
Apply adult learning principles and proven instructional design methodologies, (ADDIE, SAM, etc.) to ensure programs are engaging, relevant, and results driven.</li><li>
Define and track key metrics to evaluate learning effectiveness, knowledge retention, and business impact.</li></ul>
Program Design and Development<ul><li>
Design and develop engaging learning solutions, including instructor-led, virtual, and eLearning programs, job aids, and performance support tools.</li><li>
Incorporate modern learning approaches such as blended learning, microlearning, and gamification to enhance engagement and retention.</li><li>
Collaborate with subject matter experts and internal stakeholders to ensure content accuracy and alignment with business needs.</li><li>
Maintain a central repository of learning materials, ensuring content remains current, consistent, and compliant with company standards.</li><li>
Manage internal and external partners for program design, content creation, and delivery.</li></ul>
Facilitation and Delivery<ul><li>
Deliver engaging in-person and virtual learning experiences that accommodate a variety of learning styles.</li><li>
Provide coaching, feedback, and follow-up support to reinforce learning and on-the-job application.</li><li>
Tailor content to meet the needs of diverse audiences, including field, remote, and office employees.</li><li>
Promote an inclusive and collaborative learning environment that encourages participation and knowledge sharing.</li></ul>
Technology<ul><li>
Lead the implementation and management of a Learning Management System (LMS), including vendor selection, content migration, and user training.</li><li>
Utilize the LMS to deliver, track, and report on learning participation and outcomes.</li><li>
Stay current with learning technologies and tools, including virtual facilitation platforms (Microsoft Teams, Zoom) and eLearning software (Articulate, Captivate, Camtasia).</li></ul>
Talent Development and Partnership<ul><li>
Partner with business and HR leaders to establish career paths, competency frameworks, and development plans that support growth and succession planning.</li><li>
Develop and implement structured onboarding programs that accelerate new hire productivity.</li><li>
Provide guidance and consultation to managers on coaching, performance development, and employee growth planning.</li><li>
Align learning initiatives with overall talent management and organizational development strategies.</li></ul>
Required Competencies<ul><li>
Demonstrated experience deploying and managing an LMS; proficiency in Microsoft Office Suite; familiarity with eLearning and virtual facilitation tools.</li><li>
Strong ability to evaluate learning effectiveness and make data-driven recommendations for continuous improvement.</li><li>
Excellent communication, facilitation, and presentation skills.</li><li>
Strong collaboration, relationship-building, and project management skills.</li><li>
Creative and innovative approach to learning design with the ability to balance strategy and execution.</li><li>
Customer-focused mindset with a commitment to excellence.</li></ul>
Required Education and Experience<ul><li>
Bachelor&rsquo;s degree in Human Resources, Organizational Development, Adult Learning, Education, or a related field preferred.</li><li>
Minimum of 10 years of progressive experience in learning and development with a proven record of designing and delivering impactful programs.</li></ul>
Preferred Experience/Competencies<ul><li>
CPLP, CPTD, or similar professional certification preferred.</li></ul>
Physical Requirements:<ul><li>
Standing &ndash; long periods of time</li><li>
Walking
</li><li>Sitting</li><li>
Kneeling
</li><li>Reaching Overhead</li><li>
Climbing</li><li>
Pushing and Pulling</li><li>
Lifting &ndash; 20 Pounds</li><li>
Driving</li></ul>
This position offers the opportunity to build and scale a best-in-class learning function that enhances engagement, performance, and growth across the organization. The ideal candidate will combine strategic vision with hands-on expertise to deliver meaningful learning experiences that empower employees to succeed.
RE Mason Company is a federal contractor and, as such, is required to solicit the disability status and protected veteran status of candidates. Thus, you are required to answer self-identification questions as part of your application process. These questions are part of RE Mason&rsquo;s Affirmative Action Plan and the completion of these questions will not have any effect on any consideration of your application materials.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and need to request an accommodation in order to apply for a position with RE Mason, please call our office at (704) 375-4465.</div>

Learning & Development Manager

MiCare Sdn Bhd

MiCare is a not-for-profit organisation that exists to enable people from diverse backgrounds to lead dignified and meaningful lives. We offer aged care, home care, retirement living, and migrant support services, with a strong focus on culturally appropriate care and community connection. With teams located across Victoria and Queensland, we embrace diversity in both our workforce and the communities we support. At MiCare, you'll join a compassionate, dedicated group of people working to deliver real impact every day. We're seeking a dynamic and strategic Learning and Development Lead to design, oversee and drive the successful delivery of MiCare's training and development initiatives. Based at our Carrum Downs location, with travel to other sites as required, this role reports to the General Manager, People Services. You'll lead programs that strengthen compliance, onboarding, induction and ongoing professional development, empowering our people with the skills and confidence to deliver exceptional, person centred care. This is a key role influencing how we embed MiCare's values, culture and commitment to excellence in the everyday experiences of our people. What You'll Do <ul> <li>Lead the coordination and delivery of learning and development initiatives across all MiCare sites and locations across Queensland and Victoria, tailored for a variety of aged care and community care programs.</li> <li>Oversee the mandatory training program and ensure compliance with industry standards.</li> <li>Design and manage MiCare's centralised training calendar, streamline the employee experience and onboarding program.</li> <li>Partner with leaders, and the HR team to identify capability gaps and implement tailored learning solutions.</li> <li>Manage our Learning Management System (AusMed) and produce timely training reports.</li> <li>Collaborate with subject matter experts, RTOs and stakeholders to enhance workforce skills.</li> </ul> What You'll Bring <ul> <li>Demonstrated experience and a passion for designing, delivering and evaluating training programs (ideally in aged care and/or community services)</li> <li>Sound knowledge of compliance requirements, including Aged Care Quality Standards and NDIS</li> <li>Experience working with Learning Management Systems (AusMed experience desirable)</li> <li>Excellent facilitation, project management and stakeholder engagement skills</li> <li>Certificate IV in Training and Assessment - strongly regarded but not essential</li> <li>A collaborative, culturally sensitive approach and a commitment to inclusive practice</li> </ul> Why work for MiCare? <ul> <li>Save on tax with generous salary packaging benefits- novated leasing, general living expenses, meal entertainment, holiday accommodation and venue hire.</li> <li>Enjoy exclusive perks via our employee wellness portal- access to amazing discounts on everyday items.</li> <li>Achieve true work life balance - hybrid working between home and the office, with the flexibility to choose your primary office location.</li> <li>Act as a change agent- drive real transformation in a purpose led organisation.</li> <li>Be part of a multicultural, values led team making a real difference in the community.</li> <li>Grow with us- access professional development in a supportive, collaborative environment.</li> </ul> Ready to Apply? To apply, please submit your resume and a brief cover letter outlining your interest and suitability for the role. Applications close 9:00am, Monday 17 November 2025. MiCare is an equal opportunity employer and actively supports an inclusive, respectful and diverse workplace. We welcome applicants from all backgrounds and communities. No recruitment agencies please.

Learning and Development Lead

Plaza Premium Group

<div>
 
 Hello! Welcome to Plaza Premium Group, we're people passionate about
 
 "Making Travel Better"
 
 . We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.
 
 
 
 
 
 You don't need to be from this industry; you do need to be passionate.
 
 
 
 
 
 Our promise to you:
 
 
 - We will respect and value your background and perspectives
 
 
 - We will work together with integrity
 
 
 - We will share our incredible pride for job, company and industry
 
 
 
 
 
 What we ask of you:
 
 
 - Bring passion to all that you do
 
 
 - Listen, move fast and think innovatively
 
 
 - Speak up, have ideas and share them
 
 
 - Believe in customer service, and treating every person with kindness
 
 
 
 
 
 As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.
 
 
 
 
 
 Who we are:
 
 
 We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet &amp; greet services, and a range of airport dining concepts.
 
 
 
 
 
 In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.
 
 
 
 
 
 With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.
 
 
 
 
 
 Join our family today.
 
 
 Together, we'll make travel better.
 
 
 
 
 
 
 Job Overview
 
 
 
 &bull; Lead and manage Learning &amp; Development strategies across Plaza Premium Group operations in the Kingdom of Saudi Arabia.
 
 
 &bull; Ensure alignment of learning initiatives with business objectives and people development strategies.
 
 
 &bull; Plan, implement, and monitor high-quality learning programs to support operational excellence and talent growth.
 
 
 &bull; Maintain strong partnerships with internal stakeholders to deliver effective training solutions.
 
 
 
 
 
 
 Job Responsibilities
 
 
 
 &bull; Work closely with Corporate and Regional Learning &amp; Development teams to identify and review training needs across lounges and outlets in KSA.
 
 
 &bull; Develop and monitor Learning &amp; Development KPIs to measure training effectiveness and return on investment.
 
 
 &bull; Plan, manage, and execute the annual learning calendar for managers, operational staff, management trainees, and interns.
 
 
 &bull; Conduct training needs analysis and recommend appropriate learning solutions aligned with company values and business objectives.
 
 
 &bull; Design, develop, deliver, and oversee training and development programs based on operational and strategic needs.
 
 
 &bull; Update and localize training manuals and learning materials in line with operational requirements and Saudi regulations.
 
 
 &bull; Plan, prepare, and monitor the annual training budget and training plans for KSA operations.
 
 
 &bull; Train, coach, and manage internal trainers to ensure effective and consistent delivery of training programs.
 
 
 &bull; Coordinate with external training providers for in-house and public training programs when required.
 
 
 &bull; Support process improvement initiatives to enhance operational workflows and service standards.
 
 
 &bull; Manage learning administration, training records, and compliance documentation.
 
 
 &bull; Support pre-opening activities, new operations setup, and business development initiatives as required.
 
 
 &bull; Participate in ad-hoc projects and initiatives assigned by management.
 
 
 
 
 
 
 Job Requirements
 
 
 
 &bull; Bachelor&rsquo;s degree in Human Resources, Education, Business Administration, or a related discipline.
 
 
 &bull; Minimum 8 years of experience in Learning &amp; Development, including training design and facilitation.
 
 
 &bull; Professional certification in training, coaching, or learning methodologies is an advantage (e.g., CIPD, ATD).
 
 
 &bull; Experience with e-learning design, talent development, and learning management systems.
 
 
 &bull; Strong interpersonal, communication, and stakeholder management skills.
 
 
 &bull; Ability to work independently in a multicultural and fast-paced environment.
 
 
 &bull; Fluent in written and spoken English and Arabic.
 
 
 &bull; Willingness to travel within the Kingdom as required.
 
 
 
 
 
 Saudi Nationals are preferred
 
</div>

Learning and Development Manager (KSA)

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Fairmont Ajman is a beachfront 5-star hotel situated in Ajman, just 30 minutes away from the bustling metropolis of Dubai. Combining hospitality and elegance with a deep connection to our natural surrounds, Fairmont Ajman promises exceptional cultural, leisure and dining experiences in a truly spectacular setting. Featuring 252 guest rooms and suites complete with ample space and breathtaking views of the Arabian Gulf, Fairmont Ajman presents travelers with all the comforts of home, alongside world-class service.
 
 
 
 Job Description
 
 
 
 At Fairmont, our colleagues are the heart of our hotels. As the Cluster Assistant Learning &amp; Development Manager, you will play a vital role in shaping the learning journey of all colleagues across Fairmont Ajman and Fairmont Fujairah. This dynamic position requires a hands-on professional who is comfortable managing every aspect of the learning cycle &mdash; from delivering engaging training programs and maintaining accurate training records, to collaborating with leaders to identify development needs across both properties.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Develop and implement comprehensive Learning and Development strategies, programs, and initiatives aligned with the hotel's business objectives and employee development needs.
 </li>
 <li>
 Facilitate a world class onboarding experience for new colleagues, including a seamless orientation and departmental integration.
 </li>
 <li>
 Design and deliver engaging training sessions, workshops, and seminars on topics such as customer service excellence, leadership development, technical skills, and compliance training.
 </li>
 <li>
 Collaborate with department heads and team leaders to identify learning needs, assess performance gaps, and develop targeted training solutions.
 </li>
 <li>
 Participate in creating an environment of engaged leaders by being an active member of the leadership team. Create strong relationships across the business that allow for coaching and guidance to support both leader and colleague development and engagement
 </li>
 <li>
 Utilize a variety of learning methodologies and technologies to deliver effective and engaging learning experiences, including e-learning modules, on-the-job training, and experiential learning opportunities.
 </li>
 <li>
 Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, while making continuous improvements to training offerings to enhance learning outcomes.
 </li>
 <li>
 Act as a mentor and coach to support the professional growth and development of employees at all levels within the organization.
 </li>
 <li>
 Stay abreast of industry trends, best practices, and innovations in learning and development to ensure our programs remain current, relevant, and impactful.
 </li>
 <li>
 Monitor probationary performance evaluations and follow up with Department Heads on development needs.
 </li>
 <li>
 Support succession planning and career development initiatives through individual development plans and coaching.
 </li>
 <li>
 Maintain accurate and up-to-date training records, attendance sheets, and L&amp;D reports for both properties.
 </li>
 <li>
 Assist with the organization of colleague engagement activities, recognition programs, and communication initiatives as part of the People &amp; Culture function.
 </li>
 <li>
 Act as a role model of the Heartist values, promoting a positive and inclusive workplace culture across both properties.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Degree or diploma in Hospitality, Human Resources, or a related field preferred.
 </li>
 <li>
 Minimum 2 years of experience in Learning &amp; Development, preferably in an luxury hotel brand.
 </li>
 <li>
 Strong presentation, facilitation, and coaching skills.
 </li>
 <li>
 Excellent communication, interpersonal, and organizational abilities.
 </li>
 <li>
 Proficient in MS Office and Learning Management Systems (LMS); knowledge of Accor systems (e.g., MyLearning) is an advantage.
 </li>
 <li>
 Fluency in English; additional languages are an asset.
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Professional, approachable, and enthusiastic demeanor with a passion for people development and service excellence.
 </li>
 <li>
 Strong problem-solving and analytical skills.
 </li>
 <li>
 Ability to work independently, take initiative, and manage multiple priorities.
 </li>
 <li>
 Adaptable and flexible in a fast-paced, multi-property environment.
 </li>
 <li>
 Collaborative mindset with the ability to build strong relationships across teams and properties.
 </li>
 <li>
 Commitment to fostering a positive, inclusive, and engaging work culture.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
 
 
 Diversity &amp; Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
 
 
 When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
</div>

Cluster Assistant Learning & Development Manager

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