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customer experience development manager

learning and development manager

Dyninno Group

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Develop and implement the company&rsquo;s Learning &amp; Development strategy in alignment with business priorities, talent needs, and organizational goals.
 </li>
 <li>
 Conduct training needs assessments using job analysis, performance reviews, skill-gap assessments, and close collaboration with business managers and HRBPs.
 </li>
 <li>
 Develop, implement, and continuously update a competency framework that supports consistent recruitment, promotion, and career development decisions.
 </li>
 <li>
 Design, curate, and oversee high-impact learning programs, including onboarding, leadership development, and soft skills.
 </li>
 <li>
 Ensure all training content is modern, engaging, and aligned with adult learning principles and instructional design methodologies.
 </li>
 <li>
 Manage the Learning Management System (LMS): course setup, user experience, reporting, and e-learning library development.
 </li>
 <li>
 Introduce digital learning solutions, micro-learning, and hybrid learning models to support scalable development.
 </li>
 <li>
 Design, implement, and manage assessment centers and talent evaluation tools to assess competencies, identify high-potential employees, and support succession planning.
 </li>
 <li>
 Conduct individual feedback sessions with participants and managers to create personalized and actionable development plans.
 </li>
 <li>
 Partner with business leaders to design role progression maps, and structured development tracks across different functions.
 </li>
 <li>
 Measure the effectiveness of L&amp;D programs using data-driven methods (post-training evaluations, performance improvement metrics, competency progression, ROI).
 </li>
 <li>
 Prepare regular reports and insights for leadership on learning impact, participation rates, and talent development outcomes.
 </li>
 <li>
 Promote a strong learning culture across all levels of the organization through communication campaigns, learning events, mentorship programs, and leadership engagement.
 </li>
 <li>
 Stay updated with global L&amp;D trends and continuously introduce innovative learning solutions.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 Experience &amp; Education
 
 
 <ul>
 <li>
 8+ years of overall HR experience, including
 
 5+ years in Learning &amp; Development management
 
 .
 </li>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business, Psychology, Education, or a related field.
 </li>
 <li>
 Professional certifications in L&amp;D, Coaching, Instructional Design, or Talent Development are an asset.
 </li>
 </ul>
 
 
 Technical &amp; Functional Skills
 
 
 <ul>
 <li>
 Strong knowledge of modern learning methodologies, instructional design, adult-learning theories, and leadership development frameworks.
 </li>
 <li>
 Experience designing and managing assessment &amp; development centers and other talent evaluation tools.
 </li>
 <li>
 Hands-on experience with LMS platforms .
 </li>
 <li>
 Familiarity with e-learning authoring tools.
 </li>
 <li>
 Proficient in MS Office; experience with HRMS/HRIS platforms is an advantage.
 </li>
 </ul>
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Strong stakeholder management and influencing skills, with the ability to collaborate effectively with business leaders.
 </li>
 <li>
 Excellent facilitation, communication, coaching, and presentation skills.
 </li>
 <li>
 Analytical mindset with strong planning, project management, and follow-up capabilities.
 </li>
 <li>
 Customer-focused, proactive, and adaptable to fast-paced and dynamic environments.
 </li>
 <li>
 High sense of ownership, innovation, and continuous improvement.
 </li>
 </ul>
 
 
 
 
 
 We offer:
 
 
 <ul>
 <li>
 Very competitive compensation package; negotiable based on demonstrated experience.
 </li>
 <li>
 Engagement with a major
 
 international group
 
 .
 </li>
 <li>
 Hands-on experience with industry-defining innovative trends.
 </li>
 <li>
 Guaranteed growth for interested individuals.
 </li>
 <li>
 International and multicultural experience.
 </li>
 <li>
 Unlimited professional development.
 </li>
 <li>
 Modern office with all facilities and relaxation areas, located in one of the best and advanced business areas in
 
 Cairo
 
 .
 </li>
 </ul>
</div>

Learning and Development Manager

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop and implement the company&rsquo;s Learning &amp; Development strategy in alignment with business priorities, talent needs, and organizational goals.
 </li>
 <li>
 Conduct training needs assessments using job analysis, performance reviews, skill-gap assessments, and close collaboration with business managers and HRBPs.
 </li>
 <li>
 Develop, implement, and continuously update a competency framework that supports consistent recruitment, promotion, and career development decisions.
 </li>
 <li>
 Design, curate, and oversee high-impact learning programs, including onboarding, leadership development, and soft skills.
 </li>
 <li>
 Ensure all training content is modern, engaging, and aligned with adult learning principles and instructional design methodologies.
 </li>
 <li>
 Manage the Learning Management System (LMS): course setup, user experience, reporting, and e-learning library development.
 </li>
 <li>
 Introduce digital learning solutions, micro-learning, and hybrid learning models to support scalable development.
 </li>
 <li>
 Design, implement, and manage assessment centers and talent evaluation tools to assess competencies, identify high-potential employees, and support succession planning.
 </li>
 <li>
 Conduct individual feedback sessions with participants and managers to create personalized and actionable development plans.
 </li>
 <li>
 Partner with business leaders to design role progression maps, and structured development tracks across different functions.
 </li>
 <li>
 Measure the effectiveness of L&amp;D programs using data-driven methods (post-training evaluations, performance improvement metrics, competency progression, ROI).
 </li>
 <li>
 Prepare regular reports and insights for leadership on learning impact, participation rates, and talent development outcomes.
 </li>
 <li>
 Promote a strong learning culture across all levels of the organization through communication campaigns, learning events, mentorship programs, and leadership engagement.
 </li>
 <li>
 Stay updated with global L&amp;D trends and continuously introduce innovative learning solutions.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Experience &amp; Education
 
 
 
 <ul>
 <li>
 8+ years of overall HR experience, including 5+ years in Learning &amp; Development management.
 </li>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business, Psychology, Education, or a related field.
 </li>
 <li>
 Professional certifications in L&amp;D, Coaching, Instructional Design, or Talent Development are an asset.
 
 
 </li>
 </ul>
 
 Technical &amp; Functional Skills
 
 
 
 <ul>
 <li>
 Strong knowledge of modern learning methodologies, instructional design, adult-learning theories, and leadership development frameworks.
 </li>
 <li>
 Experience designing and managing assessment &amp; development centers and other talent evaluation tools.
 </li>
 <li>
 Hands-on experience with LMS platforms .
 </li>
 <li>
 Familiarity with e-learning authoring tools.
 </li>
 <li>
 Proficient in MS Office; experience with HRMS/HRIS platforms is an advantage.
 
 
 </li>
 </ul>
 
 Core Competencies
 
 
 
 <ul>
 <li>
 Strong stakeholder management and influencing skills, with the ability to collaborate effectively with business leaders.
 </li>
 <li>
 Excellent facilitation, communication, coaching, and presentation skills.
 </li>
 <li>
 Analytical mindset with strong planning, project management, and follow-up capabilities.
 </li>
 <li>
 Customer-focused, proactive, and adaptable to fast-paced and dynamic environments.
 </li>
 <li>
 High sense of ownership, innovation, and continuous improvement.
 
 
 </li>
 </ul>
 
 We offer
 
 
 
 <ul>
 <li>
 Very competitive compensation package; negotiable based on demonstrated experience.
 </li>
 <li>
 Engagement with a major international group.
 </li>
 <li>
 Hands-on experience with industry-defining innovative trends.
 </li>
 <li>
 Guaranteed growth for interested individuals.
 </li>
 <li>
 International and multicultural experience.
 </li>
 <li>
 Unlimited professional development.
 </li>
 </ul>
</div>

Learning and development Manager

Al-Futtaim

<div>
 
 
 Company:
 
 Al-Futtaim Corporate Services
 
 
 
 
 
 
 Overview Of The Role:
 
 
 
 The Learning &amp; Development Consultant plays a key role in developing high-performing associates across the organization through innovative training, coaching, and development initiatives. This role focuses on assessing learning needs, designing and delivering blended learning programs, and supporting on-the-job development to drive both individual and organizational performance. The L&amp;D Consultant partners closely with business units, managers, and HR teams to enhance skills, capability, and overall employee experience, while ensuring alignment with Al-Futtaim&rsquo;s strategic goals.
 
 
 
 
 
 
 What You Will Do:
 
 
 
 
 Learning Program Design &amp; Delivery
 
 
 <ul>
 <li>
 Conduct training needs analysis and design impactful learning programs using blended approaches, including digital content, video, and face-to-face sessions.
 </li>
 <li>
 Develop engaging training materials, learner guides, workbooks, and multimedia content tailored to business requirements.
 </li>
 <li>
 Deliver training sessions effectively across multiple platforms, ensuring measurable learning outcomes.
 </li>
 <li>
 Continuously review and improve curricula and training materials to stay aligned with modern learning methodologies and organizational needs.
 </li>
 </ul>
 
 
 
 
 
 Coaching &amp; On-the-Job Development
 
 
 <ul>
 <li>
 Provide coaching and support to associates, managers, and teams to enhance on-the-job performance and capability.
 </li>
 <li>
 Facilitate induction programs and line manager capability initiatives to drive consistent leadership and talent development practices.
 </li>
 <li>
 Support Emirati development initiatives and other talent programs through scheduling, mentoring follow-ups, and progress tracking.
 </li>
 </ul>
 
 
 Employee Engagement &amp; Communication
 
 
 <ul>
 <li>
 Collaborate with HR, business units, and other departments to identify and address learning and development needs.
 </li>
 <li>
 Prepare reports, presentations, and communication materials for training launches, program updates, and employee engagement initiatives.
 </li>
 <li>
 Consolidate program outcomes and convert insights into content for internal platforms such as the intranet or newsletters.
 </li>
 </ul>
 
 
 
 
 
 Analytics &amp; Performance Measurement
 
 
 <ul>
 <li>
 Collect and analyze performance, talent, and training data to support talent reviews, succession planning, and calibration sessions.
 </li>
 <li>
 Measure the impact of learning initiatives on business KPIs and employee performance.
 </li>
 </ul>
 
 
 
 
 
 Required Skills To Be Successful:
 
 
 <ul>
 <li>
 High proficiency in written and spoken English and Arabic.
 </li>
 <li>
 Strong knowledge of digital learning platforms, video production, and e-learning tools.
 </li>
 <li>
 Excellent coaching, presentation, and facilitation skills.
 </li>
 <li>
 Strong organizational, project management, and stakeholder management capabilities.
 </li>
 <li>
 Ability to analyze business and learning needs and deliver tailored solutions.
 </li>
 </ul>
 
 
 
 
 
 What Qualifies You For The Role:
 
 
 <ul>
 <li>
 Minimum 4 years in a training or coaching role; 5 years in customer-facing roles.
 </li>
 <li>
 High-level qualification or certification in adult learning, training, assessment, or HR is an advantage.
 </li>
 <li>
 Proficiency in Microsoft Office, learning management systems, and video authoring/editing software.
 </li>
 <li>
 Strong interpersonal, communication, and problem-solving skills, with the ability to engage diverse audiences.
 </li>
 <li>
 Demonstrated ability to manage multiple priorities in a fast-paced environment and deliver results with high accuracy.
 </li>
 </ul>
 
 
</div>

Learning and Development Consultant

TTEC

<div>
 Operations Manager - Call Center &ndash; Cairo
 
 
 At TTEC, we&rsquo;re all about the Human Experience. Elevated. As a Service Delivery Manager Cairo, Egypt you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
 
 
 What You&rsquo;ll be Doing
 
 
 Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to work closely with an iconic brand? In this role, you&rsquo;ll support and motivate your team to make sure they&rsquo;re on track to meet client and business goals.
 
 
 You&rsquo;ll have responsibility for the operational direction and financial performance of the business
 
 
 You&rsquo;ll manage, inspire, and motivate a number of junior managers to ensure operational excellence, service improvement and process refinement is realized, driving effective operating models to maximize revenue and performance.
 
 
 You&rsquo;ll report to the Senior Operations Manager. We&rsquo;re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
 
 
 Your accountabilities and activities will include
 
 
 Supporting the Senior Operations Manager in defining the Operational strategy to ensure the long-term development and success of the business
 
 
 <ul>
 <li>
 Responsibility for the direct management and development of the junior management team
 </li>
 <li>
 Responsibility for the development of the operational talent pool by optimizing the skills of the existing team via effective succession planning to ensure key roles are filled and individual talent is recognized.
 </li>
 <li>
 The continuous identification and implementation of operational best practice and proactive solutions through interaction with the wider TTEC digital and TTEC Engage teams.
 </li>
 <li>
 Supporting the introduction of new business, ensuring long term success and maximum revenue generation for TTEC.
 </li>
 <li>
 Contributing to the operational elements for new bids and new services
 </li>
 <li>
 Responsibility and accountability for the operational performance of the Client Area(s) and for exceeding targets of all required metrics and Key Performance Indicators.
 
 
 
 </li>
 </ul>
 Responsibility to create an environment in which employees consider themselves as stakeholders.
 
 
 Effective Stakeholder management and client relationship building to ensure seamless partnership with the client(s) and build trust in our business.
 
 
 To over-see the forecasting, planning and real time delivery of our man-power &ndash; to meet client volume and profiles.
 
 
 Working with the Recruitment and Learning and Development teams to define specific recruitment and training needs.
 
 
 What You Bring to the Role
 
 
 <ul>
 <li>
 A minimum 4 year call center management or equivalent work experience
 </li>
 <li>
 Continuously promote a performance-driven culture and always work towards reaching for amazing
 </li>
 <li>
 Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
 </li>
 <li>
 Consistently mentor and inspire others
 </li>
 <li>
 Customer focused mindset
 </li>
 <li>
 Understanding, interpreting, and manipulating data for reporting
 </li>
 <li>
 You&rsquo;ll have good process and change management experience to aid your delivery of business needs and changing client requirements
 </li>
 <li>
 Strong people and client leadership and stakeholder management
 
 
 
 </li>
 </ul>
 What You Can Expect
 
 
 <ul>
 <li>
 Knowledgeable, encouraging, supporting and present leadership
 </li>
 <li>
 Diverse and community minded organization
 </li>
 <li>
 Career-growth and lots of learning opportunities for aspiring minds
 </li>
 <li>
 And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
 
 
 
 </li>
 </ul>
 
 About TTEC
 
 
 
 Our business is about making customers happy. That&rsquo;s all we do. Since 1982, we&rsquo;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&rsquo;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
</div>

Operations Manager Call Center

Nafham - نفهم

<div>
 
 
 About Nafham by Tyro
 
 
 
 
 
 
 Tyro is an online learning platform that connects students with qualified instructors. On its mission to provide personalized, high quality online education to everyone, Tyro has recently acquired Nafham, an edtech startup with over 5 million learners focused on school curricula of Egypt, KSA, and UAE. Both companies joining forces positions Nafham by Tyro to be the largest Edutech platform in the MENA region providing both, live online tutoring as well as recorded educational video content. With this new acquisition, Nafham by Tyro is growing fast and expanding its team by hiring the best candidates in the region to fulfill different roles and responsibilities.
 
 
 
 
 
 
 Nafham by Tyro is hiring Recruiter for Teachers
 
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Sourcing and attracting candidates by using databases &amp; social media
 </li>
 <li>
 Create and publish job ads in various portals
 </li>
 <li>
 Screen candidates resumes and job application
 </li>
 <li>
 Conduct initial phone screens to create shortlists of qualified candidates
 </li>
 <li>
 Follow up with candidates throughout the hiring process
 </li>
 <li>
 Providing recruitment reports to team manager
 </li>
 <li>
 On boarding new instructors and creating groups for them.
 </li>
 <li>
 Handling minor cases , Requests and reporting major cases to department team leader.
 </li>
 <li>
 Following up on instructors availability.
 </li>
 <li>
 Updating active and inactive instructors on sheets.
 </li>
 <li>
 checking subjects that are low on supply.
 </li>
 <li>
 Attending QA sessions for instructors.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 1-2 years of experience as a recruitment specialist and operations
 </li>
 <li>
 Experience in mass hiring is a must
 </li>
 <li>
 Bachelor degree in human resources , Business administration or relevant field
 </li>
 <li>
 High proficiency in English is a must
 </li>
 <li>
 Experience in Educational Field is a plus
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong Decision making skills
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Why join Nafham by Tyro?
 
 
 
 
 
 
 The growth of our team members is just as important as our growth as a company. That&rsquo;s why we continuously invest in the learning and development of our employees
 
 
 Your ideas matter! If you are a junior on an executive manager, we want to own and present your ideas with facts, data and key insights and we will help you lead and execute them to create impact to our ever growing learning community
 
 
 Teamwork makes the dream work. We all work together in a collaborative yet competitive atmosphere to grow as individuals and as a company
 
 
 Explore your potential. You do not have to stick to a singular set of responsibilities. We value individuals with diverse skill-set and encourage your contribution in different initiatives
 
 
 Last but not least, we aim to hire the best caliber in the region, that's why we provide attractive and competitive compensation packages regardless of experience
 
</div>

Talent Acquisition recruiter

Magnet

<div>
 
 
 Employer Overview
 
 
 
 A pioneering accreditation body serving the vocational sector and the exclusive authorized representative of an international certification organization in Egypt. The organization is committed to promoting professional standards and supporting workforce development through strategic partnerships and high-quality services.
 
 
 
 
 
 
 Job Summary
 
 
 
 The Senior Business Development professional will drive the growth and success of the business development department by identifying and executing unique partnership opportunities, fostering strong sectoral networks, and maintaining key stakeholder relationships. This role is essential for presenting services effectively and ensuring continuous business expansion aligned with organizational goals.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead and support the smooth growth of the business development department through strategic business partnering and relationship management.
 </li>
 <li>
 Develop and implement positioning strategies to target key market channels in coordination with marketing.
 </li>
 <li>
 Conduct thorough research and apply business development strategies to proactively engage potential customers, projects, and funding sources.
 </li>
 <li>
 Collaborate with Business Development Section Manager and Account Manager to understand client needs, project objectives, and create project plan drafts aligned with scope, budget, and timelines.
 </li>
 <li>
 Formulate and implement comprehensive methodologies to develop detailed technical and financial proposals, ensuring feasibility and alignment with policies.
 </li>
 <li>
 Draft customized sales strategies addressing diverse target segments and partner requirements.
 </li>
 <li>
 Prepare and manage sales contracts, ensuring compliance with organizational policies and legal guidelines.
 </li>
 <li>
 Monitor open bid applications, follow donor trends, and ensure timely, accurate submissions per international guidelines.
 </li>
 <li>
 Communicate terms and conditions clearly according to the nature of business relationships.
 </li>
 <li>
 Deliver assigned strategic initiatives and supervise team members to ensure successful project execution.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a relevant field; additional certificates in related disciplines are a plus.
 </li>
 <li>
 5-7 years in business consultancy, business development, sales, and proposal writing.
 </li>
 <li>
 Proven success in B2B sales and negotiation, preferably within educational services.
 </li>
 <li>
 Integrated learning and quality focus
 </li>
 <li>
 Strong writing and reporting abilities
 </li>
 <li>
 Excellent communication and networking skills
 </li>
 <li>
 Strategic planning and result orientation
 </li>
 <li>
 Adaptability and ability to manage ambiguity
 </li>
 <li>
 Teamwork and interpersonal skills
 </li>
 <li>
 Research, analysis, and problem-solving capabilities
 </li>
 <li>
 Willingness to challenge and improve existing processes
 </li>
 <li>
 Proficient in data analysis, forecasting, and budgeting.
 </li>
 <li>
 Expertise in drafting technical and financial proposals.
 </li>
 <li>
 Advanced proficiency in MS Office Suite, especially Excel and PowerPoint.
 </li>
 <li>
 Excellent command of English and Arabic (written and spoken).
 </li>
 <li>
 Ability to build and maintain strong relationships with internal and external stakeholders.
 </li>
 <li>
 Capacity to manage multiple projects and deadlines effectively.
 </li>
 <li>
 Strong presentation and negotiation skills.
 </li>
 </ul>
 
 
</div>

Senior Business Developer

Talent 360 ME

<div>
 Talent360 is hiring for one of our clients'
 
 Junior Project Manager
 
 to support their project teams in planning, coordination, and execution. This is a great opportunity for someone early in their career to gain hands-on project management experience and grow into a leadership role.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Assist in planning project timelines, deliverables, and schedules.
 </li>
 <li>
 Support project documentation, reporting, and daily coordination.
 </li>
 <li>
 Follow up with internal teams, suppliers, and external stakeholders.
 </li>
 <li>
 Track project progress and highlight delays or risks.
 </li>
 <li>
 Help manage budgets, resources, and project logistics.
 </li>
 <li>
 Ensure project files, records, and databases are up to date.
 </li>
 <li>
 Attend meetings and prepare meeting minutes.
 
 
 
 </li>
 </ul>
 
 
 Requirements:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Architecture, Business, or related field.
 </li>
 <li>
 0&ndash;4 years of experience in project coordination or project management.
 </li>
 <li>
 Strong organizational and multitasking skills.
 </li>
 <li>
 Good communication skills and attention to detail.
 </li>
 <li>
 Ability to work in a fast-paced environment.
 </li>
 <li>
 Knowledge of project management tools is a plus.
 
 
 
 </li>
 </ul>
 
 
 What We Offer:
 
 
 
 
 <ul>
 <li>
 Learning and development opportunities.
 </li>
 <li>
 Exposure to diverse and challenging projects.
 </li>
 <li>
 Supportive team environment.
 </li>
 <li>
 Competitive salary based on experience.
 </li>
 </ul>
</div>

Junior Project Manager

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