learning and development manager

Mandarin Oriental Hotel Group

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for Learning &amp; Development Manager to join our People &amp; Culture team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace is the definition of an unrivaled Arabian fantasy. From a 1.3 km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace offers award-winning 5-star luxury hospitality and authentic local experiences with 394 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates Palace Mandarin Oriental, Abu Dhabi / within the People &amp; Culture Department, the Learning &amp; Development Manager is responsible for creation, implementation, and facilitation of all colleagues&rsquo; trainings and learning programs. The Learning &amp; Development Manager reports to the Director of Learning &amp; Development and Quality.

As Learning &amp; Development Manager, you will be responsible for the following duties:
<ul>
<li>Analyzing learning and development needs in all areas of the hotel</li>
<li>Developing a strategy for learning and development of all colleagues</li>
<li>Ensuring colleagues training needs are met by arranging resources for training to be conducted throughout the hotel (i.e. providing a first-class training environment emulating our guests meeting environment)</li>
<li>Designing, delivering and arranging training programs to address specific training needs</li>
<li>Assisting all department heads with making and implementing training decisions in their areas</li>
<li>Managing the performance and development for all colleagues</li>
<li>Maximizing learning by providing a creative, fun and exciting environment in delivering trainings such as: MOve In orientation, On-Job Training, Group Training Techniques program, Interviewing for Success, Presenting for Success, MOve Up and any new training programs as provided by Corporate Learning &amp; Development</li>
<li>Reporting on training completion rates across the Property</li>
<li>Supporting all efforts to enliven our Company&rsquo;s Mission, Vision, Pillars and Legendary Quality Experiences throughout the hotel</li>
<li>Controlling training expenses and managing expenditures to meet the property&rsquo;s needs while remaining within budget guidelines</li>
</ul>
As Learning &amp; Development Manager, we expect from you:
<ul>
<li>Bachelor&rsquo;s degree in Human Resources, Hospitality Management, Organizational Development or relevant field.</li>
<li>Professional certification in Learning &amp; Development / Training is an advantage. Additional hospitality certifications (e.g., Forbes, Leading Hotels of the World) preferred.</li>
<li>Minimum 2 years of progressive experience in L&amp;D, preferably in luxury hospitality or high-end service environments.</li>
<li>Ability to perform training needs analysis and align learning interventions with operational goals.</li>
<li>Strong instructional design skills&mdash;both in-person and e-learning modalities.</li>
<li>Familiarity with adult learning principles, blended learning techniques, and learning management systems (LMS).</li>
<li>Capability to coach leaders and individual contributors.</li>
<li>Deep understanding of luxury service principles and five-star hospitality standards.</li>
<li>Ability to train colleagues on soft skills such as etiquette, guest engagement, personalization, and anticipatory service.</li>
<li>Knowledge of brand-specific service standards</li>
<li>Engaging public speaker and effective facilitator across all levels of colleagues.</li>
<li>Empathy and cultural sensitivity when working with diverse teams.</li>
<li>Ability to build rapport and influence across departments.</li>
<li>Collaborative team player with strong leadership presence.</li>
</ul>
Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Learning and Development Manager

Accor

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 
 Why we are looking for you
 
 
 
 We are seeking a dynamic and experienced Learning &amp; Development Manager to oversee the development and implementation of our associate development programs and new hire onboarding processes. The ideal candidate will be passionate about fostering a culture of continuous learning, growth, and excellence.
 
 
 
 What You Will Enjoy In This Role
 
 
 
 As Manager - L&amp;OD, you will play a pivotal role in driving our Associate Engagement and development and lead our new hire onboarding processes.
 
 
 
 Associate Development
 
 
 
 
 What you will do:
 
 
 
 <ul>
 <li>
 Design and Implement Training Programs: Develop and deliver comprehensive training programs that enhance the skills, knowledge, and performance of associates at all levels.
 </li>
 <li>
 E-learning Management: Oversee the creation and management of online learning resources, ensuring they are engaging and effective.
 </li>
 <li>
 Evaluation and Feedback: Continuously assess the effectiveness of training programs through feedback, surveys, and performance metrics, and make necessary adjustments to improve outcomes.
 
 
 </li>
 </ul>
 
 New Hire Onboarding
 
 
 
 <ul>
 <li>
 Onboarding: Provide thought leadership to the onboarding process to ensure that the NHO is best in class.
 </li>
 <li>
 Orientation Programs: Facilitate orientation sessions that introduce New Managers to the company culture, values, policies, and procedures.
 </li>
 <li>
 Buddy System: Program manage the buddy system to help new hires acclimate quickly and effectively.
 </li>
 <li>
 Tracking and Improvement: Monitor the onboarding process and gather feedback from new hires to continuously improve the experience.
 
 
 </li>
 </ul>
 
 Early Career Development
 
 
 
 <ul>
 <li>
 Curate/design and deliver Campus to Corporate programs for Interns and New Grads
 </li>
 <li>
 Monitor the programs and gather feedback from Interns &amp; New Grads to continuously improve the experience.
 
 
 </li>
 </ul>
 
 Collaboration And Leadership
 
 
 
 <ul>
 <li>
 Performance Management: Collaborate with global L&amp;D team to facilitate performance management sessions for Managers and Associates
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education:
 
 Bachelor&rsquo;s degree in psychology, Human Resources, Organizational Development, or related field. A Master&rsquo;s degree is a plus.
 
 
 
 Experience:
 
 Minimum of 10 years of experience in learning and development, with a focus on associate development and onboarding.
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 Sound knowledge of adult learning principles and instructional design.
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Proven ability to manage multiple projects and meet deadlines.
 </li>
 <li>
 Proficiency in e-learning platforms and learning management systems (LMS).
 </li>
 <li>
 Strong analytical skills to assess training effectiveness.
 </li>
 <li>
 Ability to build strong relationships and work collaboratively across all levels of the organization.
 </li>
 </ul>
</div>

Learning and Development Manager / Assistant Learning and Development Manager

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
Why we are looking for you
We are seeking a dynamic and experienced Learning &amp; Development Manager to oversee the development and implementation of our associate development programs and new hire onboarding processes. The ideal candidate will be passionate about fostering a culture of continuous learning, growth, and excellence.
What you will enjoy in this role:
As Manager - L&amp;OD, you will play a pivotal role in driving our Associate Engagement and development and lead our new hire onboarding processes. 
What you will do:
Associate Development:<ul><li>
Design and Implement Training Programs: Develop and deliver comprehensive training programs that enhance the skills, knowledge, and performance of associates at all levels.</li><li>
E-learning Management: Oversee the creation and management of online learning resources, ensuring they are engaging and effective.</li><li>
Evaluation and Feedback: Continuously assess the effectiveness of training programs through feedback, surveys, and performance metrics, and make necessary adjustments to improve outcomes.</li></ul>
New Hire Onboarding:<ul><li>
Onboarding: Provide thought leadership to the onboarding process to ensure that the NHO is best in class.</li><li>
Orientation Programs: Facilitate orientation sessions that introduce New Managers to the company culture, values, policies, and procedures.</li><li>
Buddy System: Program manage the buddy system to help new hires acclimate quickly and effectively.</li><li>
Tracking and Improvement: Monitor the onboarding process and gather feedback from new hires to continuously improve the experience.</li></ul>
Early Career Development<ul><li>
Curate/design and deliver Campus to Corporate programs for Interns and New Grads</li><li>
Monitor the programs and gather feedback from Interns &amp; New Grads to continuously improve the experience.</li></ul>
Collaboration and Leadership:<ul><li>
Performance Management: Collaborate with global L&amp;D team to facilitate performance management sessions for Managers and Associates</li></ul> 

Qualifications 
Education: Bachelor&rsquo;s degree in psychology, Human Resources, Organizational Development, or related field. A Master&rsquo;s degree is a plus.
Experience: Minimum of 10 years of experience in learning and development, with a focus on associate development and onboarding.
Skills:<ul><li>
Sound knowledge of adult learning principles and instructional design.</li><li>
Excellent communication and presentation skills.</li><li>
Proven ability to manage multiple projects and meet deadlines.</li><li>
Proficiency in e-learning platforms and learning management systems (LMS).</li><li>
Strong analytical skills to assess training effectiveness.</li><li>
Ability to build strong relationships and work collaboratively across all levels of the organization.</li></ul></div>

Millennium Place Marina

<div>We are looking for a Learning &amp; Development Manager, for a clustered role between Millennium Place Marina and Grand Millennium Business Bay
As the Learning and Development Manager, you will lead the learning and development function, ensuring the professional growth and skill development of colleagues. Your responsibilities will include designing training programs, managing talent development initiatives, and promoting a culture of continuous learning.
Key Job Responsibilities:<ul>
<li>
Lead the complete Learning &amp; Development (L&amp;D) activities in your property, ensuring alignment with business needs.</li>
<li>Manage Millennium &amp; Copthorne, MEA (M&amp;C) onboarding processes and tools for new hires.</li>
<li>Conduct quarterly L&amp;D needs analysis and prepare plans to address real business needs.</li>
<li>Conduct Off-Job Training programmes in line with the M&amp;C, MEA Off-Job training library.</li>
<li>Develop in-house training programmes based on business needs and M&amp;C Group Training skills.</li>
<li>Lead and coach On-Job Trainers, supervising On-Job Training activities using M&amp;C, MEA Corporate Office audit tools.</li>
<li>Enhance the effectiveness of Off-Job Training programmes through coaching and regular follow-ups.</li>
<li>Align and train Millennium brand standards by measuring and monitoring telephone standards, guest feedback, mystery shopper reports, and supporting business development activities.</li>
<li>Collaborate with the Human Resources department to lead the performance management process and support departments in implementing Personal Development Plans (PDPs).</li>
<li>Timely submission of Monthly L&amp;D Calendar and L&amp;D Report to the M&amp;C, MEA Corporate Office.</li>
<li>Recruit interns and management trainees per the L&amp;D Policy and manage Millennium Hotels Nationalization programme TooMooH.</li>
<li>Host corporate training programmes, using digital online game tools to make trainings fun and energetic.</li>
<li>Refer to trainer's notes and incorporate activities to engage participants effectively.</li>
<li>Operate in a safe and environmentally friendly manner to safeguard the health and safety of colleagues, as well as contribute to environmental conservation.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

BNP Paribas

<div>As TEB - BNP PARIBAS JV, we are looking for a Learning and Development Manager to join the Learning and Development Department within the Human Resources Group at our Head Office.
Job Description:<ul><div>
Analyzing training needs and transforming them into projects</div><div>
Designing training content in collaboration with stakeholders and coordinating with training providers/trainers</div><div>
Monitoring new practices, regulatory changes, legislations, and products, and organizing the required trainings accordingly</div><div>
Preparing and managing the training calendar, groups, and participants, as well as ensuring training materials are developed</div><div>
Monitoring trainer performance, training results, and efficiency, and preparing related reports</div></ul><h2 class="jobSectionHeader">
QUALIFICATIONS:</h2><ul><div>
Bachelor's degree in Business Administration, Industrial Engineering, Psychology or related field</div><div>
5+ years of expertise in Learning &amp; Development</div><div>
Experience in training needs analysis, design, development, delivery, and evaluation processes</div><div>
Closely follows domestic and international trends and developments in the field</div><div>
Advanced proficiency in English</div></ul></div>

Favorite Brands Distributors

Job Summary We are seeking a dedicated and experienced Training and Development Manager to join our team. The ideal candidate will be responsible for designing, implementing, and evaluating training programs that enhance employee skills and performance. This role requires a strong understanding of employee orientation, performance management, and effective training methodologies. The Training and Development Manager will collaborate with Sales, Warehouse, Delivery, and Administrative departments to ensure that training initiatives align with organizational goals.Responsibilities<ul><li>Develop and deliver comprehensive training programs for new hires and existing employees, focusing on employee orientation and performance management.</li><li>Utilize tools for content development and program design to create engaging training materials.</li><li>Conduct employee evaluations to assess training effectiveness and identify areas for improvement.</li><li>Manage succession planning initiatives by identifying key talent and developing tailored training paths.</li><li>Facilitate conflict management sessions to enhance employee relations and foster a positive work environment.</li><li>Collect and analyze data related to training outcomes to inform future program adjustments.</li><li>Collaborate with department heads to ensure training aligns with organizational needs and objectives.</li></ul>Requirements<ul><li>Strong business acumen required with experience in sales, warehouse, and distribution operations preferred.</li><li>Proficiency in e-learning development tools is highly desirable.</li><li>Strong skills in program design, content development, and data collection methodologies.</li><li>Excellent communication skills with the ability to engage diverse audiences effectively.</li><li>Strong analytical skills to evaluate training effectiveness and make data-driven decisions.</li><li>Ability to work collaboratively in a team-oriented environment while managing multiple projects simultaneously.</li><li>A degree in Human Resources, Organizational Development, or a related field is required.</li><li>5+ years of working experience required in learning and development, human resources, or training.</li><li>Experience in a beverage wholesale and distribution services company preferred.</li><li>Expertise in designing and delivering leadership and management programs across a variety of methods.</li><li>Fluent in English and Spanish required.</li></ul>L&amp;F Distributors provides equal employment opportunities to applicants and employees without regard of race, color, religion, sex sexual orientation, gender identity, national origin, protected veteran status, or disability.Job Type: Full-timePay: $80,000.00 - $86,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Learning and Organizational Development Manager

Crowne Plaza Hotel

<div>Do you picture yourself as a Learning &amp; Quality Executive? Crowne Plaza Resort Salalah our goal is to make business travel work. That is where YOU come in. When you work with Crowne Plaza Resort Salalah, you are more than simply your job title. Crowne Plaza Resort Salalah looks for energetic, confident, and ambitious; people who achieve in their roles and help our guests succeed. The Crowne Plaza Resort Salalah is set on 45 acres of beautiful tropical gardens and a lengthy stretch of pure sandy beach. The resort's location is suitable for business, meetings, and leisure travel.

We are seeking an enthusiastic and service-driven Assistant Learning &amp; Quality Manager to support our hotel&rsquo;s training and quality assurance efforts. This role is responsible for delivering engaging learning experiences, ensuring compliance with IHG brand and service standards, and supporting continuous improvement across all departments. The ideal candidate will be passionate about colleague development, quality enhancement, and guest satisfaction.

As a Learning &amp; Quality Executive, you will play a key role in ensuring our hotel delivers the highest levels of service and guest satisfaction. You will support the development and delivery of learning programs, drive quality initiatives, and promote IHG brand standards throughout the hotel.

A little taste of your day-to-day

Every day is different, but you&rsquo;ll mostly be:
<ul>
<li>Coordinating and conducting training programs to build colleague skills and knowledge.</li>
<li>Supporting departmental trainers and leaders in delivering brand-standard training.</li>
<li>Assisting with the implementation of IHG Learning programs and tools (IHG MyLearning, BrandHearted, etc.).</li>
<li>Monitoring guest feedback channels (GuestLove, HeartBeat, SALT, etc.) and working with teams to enhance performance.</li>
<li>Assisting in the administration of Quality &amp; Learning records, reports, and audits.</li>
<li>Acting as a culture ambassador, promoting IHG&rsquo;s Winning Ways and True Hospitality behaviors.</li>
</ul>
What do we need from you?
<ul>
<li>Bachelor&rsquo;s degree in human resources, Hospitality Management, Business Administration, or a related field.</li>
<li>Previous experience in Learning &amp; Development or Quality/Training role within hospitality is preferred.</li>
<li>Strong communication and presentation skills.</li>
<li>Passion for people development and guest experience.</li>
<li>Ability to multitask and work collaboratively across all departments.</li>
<li>A positive, proactive, and engaging personality.</li>
<li>Proficiency in MS Office and familiarity with e-learning systems is an advantage.</li>
</ul>
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 
<div></div> 
<div>Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
</div>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Learning & Quality Executive (Omani National)

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