learning and development officer

The Emirates Group

<div><h5 class="jobSectionHeader"><b>Job Purpose
</b></h5><p>At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always &lsquo;Fly Better.&rsquo; As one of the most recognised and admired brands globally, we&rsquo;re driven by innovation and excellence. Join us as a <b>Leadership Development Officer, </b>on a 12 month contract and play a pivotal role in shaping the future of our organisation by driving people strategies that empower our global workforce. Experience a fast-paced, multicultural environment where your expertise in human resources will contribute to building a world-class employee experience while advancing your own career on a global stage.
</p><p>As a <b>Leadership Development Officer, </b>you will be responsible to provide dedicated support to the Leadership Development team across all four stages of the learning cycle: needs identification, solution design, module delivery and learning evaluation for supervisory and management development.
</p><p><b>In this role, you will:
</b></p><ul><li>Conduct training needs analysis exercises, ensuring that learning events are effectively targeted at the correct individuals and groups of participants.
</li><li>Analyse data from a variety of sources (PM! reviews, competency ratings, development centres, structured interviews with line managers, etc) to ensure that the purpose of the development activity is correctly identified.
</li><li>In co-ordination with the Leadership Skills Development Manager (LSDM) design a range of learning solutions that directly address generic and individual management and supervisory development needs across the Emirates Group.
</li><li>Deliver the full range of management and supervisory learning solutions across the Emirates Group.
</li><li>In co-ordination with the LSDM review all existing and future internal and external leadership programmes across the Emirates Group, evaluating their effectiveness and where necessary making proposals to continue, change or cease their operation.
</li><li>To develop and implement a common approach and standard of evaluation for all leadership development products and services.
</li><li>Review all existing and future internal and external leadership programmes across the Emirates Group to ensure a consistent and comprehensive approach to blending traditional learning events with e-learning.
</li><li>To ensure that the appropriate digital learning support is available pre, during and post programme to ensure that maximum leverage is gained from the potential of e-learning.
</li><li>To produce proposals for purchasing or developing the appropriate e-learning materials to meet identified learning needs.
</li><li>Establish and maintain a learning objects library with the aim of providing a consistent and accessible database of exercises and materials that can be utilised effectively in current and future leadership programmes.
</li></ul><h5 class="jobSectionHeader"><b>Qualification
</b></h5>Degree or Honours (12+3 or equivalent).<br>
<ul><li>
</li></ul><p></p><br>
<p><b>To be considered for this role, you must meet the below requirements:
</b></p><ul><li>Undergraduate Degree level in a relevant field with a minimum of 4 years experience in a training and developmental role across all four aspects of the learning cycle or A level education with a minimum of 7 years in training and developmental role across all four aspects of the learning cycle.
</li><li>Knowledge of all MS office packages and design/development methodologies for leadership development packages.
</li><li>Strong interpersonal skills.
</li><li>Experience of working on various projects at one time.
</li><li>Experience in the design and development of learning packages.
</li>Group facilitation skills would be an added advantage.<br>
<li>
</li></ul><p><br>
At Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop their careers. If you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team!
</p><h5 class="jobSectionHeader"><b>Salary &amp; benefits
</b></h5><p>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.
<br>
<br>
Discover what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career&rsquo;s website: www.emirates.com/careers .</p></div>

Leadership Development Officer

San3aTech

<div><div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div><b>12/31/2025</b><b>
</b></div></div><div><p>Job Type</p>
<div><b>Full time</b><b>
</b></div></div><div><p>Industry</p>
<div><b>Education</b><b>
</b></div></div><div><p>Work Experience</p>
<div><b>4-6 years</b><b>
</b></div></div><div><p>Salary</p>
<div><b>19,000 - 26,000 EGP</b><b>
</b></div></div><div><p>City</p>
<div><b>Cairo</b><b>
</b></div></div><div><p>State/Province</p>
<div><b>AI Qahirah</b><b>
</b></div></div><div><p>Country</p>
<div><b>Egypt</b><b>
</b></div></div><div><p>Zip/Postal Code</p>
<div><b>11311</b><b>
</b></div></div></ul></div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<div><h3 class="jobSectionHeader"><b>About the Role</b></h3><p><br>
The Learning Experience Officer &ndash; Employability &amp; Upskilling plays a central role in ensuring high-quality, coherent, and effective learning experiences across programs and products within the Employability &amp; Upskilling pillar. The role works across curriculum, instruction, assessment, and learning culture to ensure learning experiences translate into meaningful skill development, learner progression, and employability-relevant outcomes.</p><br>
<p></p>
Key Responsibilities<p></p><h3 class="jobSectionHeader"><b><br>
Learning Experience Quality &amp; Coherence</b></h3><p><br>
Evaluate and continuously improve learning experiences across employability and upskilling programs to ensure pedagogical soundness, coherence across the learner journey, and alignment with learning and employability outcomes.</p><h3 class="jobSectionHeader"><b><br>
Curriculum &amp; Assessment Review</b></h3><p><br>
Collaborate with learning designers and instructors to review and refine curricula, learning activities, and assessment tools, ensuring alignment between learning objectives, sequencing, assessment validity, and learner progression.</p><h3 class="jobSectionHeader"><b><br>
Instructor Training &amp; Capacity Building</b></h3><p><br>
Design, coordinate, and support instructor training and development activities, including onboarding, bootcamps, and ongoing learning sessions. Work with instructors to align on learning objectives, pedagogical approaches, facilitation practices, and assessment expectations, strengthening instructional quality and consistency across programs.</p><h3 class="jobSectionHeader"><b><br>
Admissions &amp; Selection Support</b></h3><p><br>
Contribute to learner selection processes, including application reviews, interviews, and selection bootcamps, ensuring alignment between learner profiles, program expectations, and employability pathways.</p><h3 class="jobSectionHeader"><b><br>
Learner Journey &amp; Evaluation</b></h3><p><br>
Support the end-to-end learner journey&mdash;from onboarding through evaluation, graduation, and post-program follow-up&mdash;ensuring clarity, consistency, and meaningful learning progression.</p><h3 class="jobSectionHeader"><b><br>
Learning Culture &amp; Engagement</b></h3><p><br>
Support a positive and inclusive learning culture by contributing to learner engagement, communication frameworks, and healthy instructor&ndash;learner dynamics.</p><h3 class="jobSectionHeader"><b><br>
Data &amp; Continuous Improvement</b></h3><p><br>
Collect, analyze, and synthesize learner feedback, assessment data, and program insights to inform learning improvements and evidence-based decision-making.</p><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><ul><li><p>
Bachelor&rsquo;s degree in Education, Instructional Design, Engineering, Social Sciences, or a related field.</p></li><li><p><br>
4&ndash;6 years of experience in learning design, instructional coordination, or education management.</p></li><li><p><br>
Demonstrated ability to evaluate learning objectives, sequencing, assessment validity, and learner progression.</p></li><li><p><br>
Strong coordination, facilitation, and communication skills.</p></li><li><p><br>
Experience with learner-centered, project-based, or experiential learning approaches is a plus.</p></li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Benefits</b></h3><ul><li>
Competitive compensation package.<br>
</li><li>
Social and medical insurance.<br>
</li><li>
Hybrid working Mode &amp; Flexible working hours<br>
</li><li>
Collaborative and inclusive work environment.<br>
</li><li>
Professional development and growth opportunities.<br>
</li><li>
Pleasant workplace</li></ul></div></div></div><p></p>

Learning Experience Officer — Employability & Upskilling

Boutiqaat

<div>
 <p>
  <strong>
   Prepare People. Elevate Performance. Shape Customer Experiences.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking a motivated and detail-oriented Training Officer to support the development of our Contact Center team. In this role, you&rsquo;ll play an active part in onboarding new hires, delivering refresher sessions, and maintaining training records, all while contributing to the creation of engaging learning materials. By fostering a knowledgeable and confident workforce, you&rsquo;ll directly contribute to stronger performance and better customer experiences.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Be Doing:
  </strong>
 </p>
 <ul>
  <li>
   Assist in delivering structured training programs for new and existing employees.
  </li>
  <li>
   Facilitate training sessions using presentations, e-learning modules, and simulations.
  </li>
  <li>
   Provide coaching in customer communication, empathy, and conflict resolution.
  </li>
  <li>
   Ensure training materials are updated to reflect policies, procedures, and system changes.
  </li>
  <li>
   Create simple training aids such as FAQs, cheat sheets, and how-to guides.
  </li>
  <li>
   Observe and provide real-time feedback to trainees during sessions.
  </li>
  <li>
   Collect and analyze feedback to improve training content and delivery.
  </li>
  <li>
   Maintain training attendance, completion records, and certificates.
  </li>
  <li>
   Coordinate with team leaders and quality assurance to schedule and support training.
  </li>
  <li>
   Deliver compliance and policy training relevant to customer interactions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You Bring to the Table:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Education, HR, Communication, or a related field (or in progress).
  </li>
  <li>
   1&ndash;3 years of experience in a contact center or customer service environment.
  </li>
  <li>
   Strong communication skills in English and Arabic (verbal, written, and listening).
  </li>
  <li>
   Proficiency in Microsoft Office Suite; familiarity with call center systems or LMS is a plus.
  </li>
  <li>
   Confident speaking in front of small groups and addressing trainee questions.
  </li>
  <li>
   Organized, detail-oriented, and able to manage multiple priorities.
  </li>
  <li>
   Positive, patient, and adaptable with a passion for helping others grow.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <p>
  This is more than just a training role; it&rsquo;s an opportunity to empower people, build confidence, and directly influence customer satisfaction. You&rsquo;ll be part of a collaborative environment where growth, learning, and teamwork are at the center of success.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Ready to Make an Impact?
  </strong>
 </p>
 <p>
  Apply now and help shape a workforce that delivers outstanding customer experiences every day.
 </p>
</div>


Training Officer - Contact Center

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 Supports the organization&rsquo;s learning strategy by helping identify training needs, aligning programs with business goals, and monitoring learning outcomes for continuous improvement.
 <br/>
 <br/>
 He/she manages the operational delivery of all training activities, including scheduling, logistics, communication, attendance tracking, and event coordination. The role also involves maintaining the LMS,
 <br/>
 <br/>
 handling training procurement and documentation, and providing daily support to employees. Additionally, the officer prepares learning reports, manages individual training requests and collaborates
 <br/>
 <br/>
 with other teams to support development plans.
 <br/>
 <br/>
 <strong>
  Strategic Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support the development and implementation of the organization&rsquo;s learning strategy, ensuring alignment with business goals and talent development priorities.
  </li>
  <li>
   Support the annual Training Needs Analysis (TNA) process by collecting data, organizing inputs from departments, and helping summarize key learning needs for planning purposes.
  </li>
  <li>
   Contribute to analyzing learning needs across departments to identify skill gaps and recommend targeted learning solutions.
  </li>
  <li>
   Track and evaluate learning outcomes to measure impact, identify areas for improvement, and contribute to continuous refinement of the learning strategy.
  </li>
  <li>
   Monitor learning trends and best practices and provide insights to help shape strategic decisions on learning technologies, platforms, and methodologies.
  </li>
  <li>
   Ensure alignment of learning content and programs with organizational values, culture-building initiatives, and talent development frameworks.
  </li>
  <li>
   Maintain all relevant departmental policies and procedures, ensuring they are regularly updated to reflect current processes and align with the organization&rsquo;s requirements.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operational Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure that all courses, awareness and mandatory sessions listed in the training calendar are delivered by coordinating schedules, logistics, confirming training providers, and following up with stakeholders to avoid delays or cancellations.
  </li>
  <li>
   Design and maintain the Training Calendar, ensuring it is regularly updated and accurate.
  </li>
  <li>
   Manage publishing of training announcements, registration, attendance tracking, and participant communication for all learning activities.
  </li>
  <li>
   Be present at the opening and closing of all learning events to ensure proper logistics setup, assist the trainer as needed, and address participant inquiries. Monitor the event throughout, manage any issues that arise, and ensure evaluation forms are distributed to participants. Additionally, document the event by taking photos for records and reporting purposes.
  </li>
  <li>
   Maintain and update the Learning Management System (LMS), including course setup, user support, and reporting.
  </li>
  <li>
   Handle administrative tasks such as venue bookings, vendor coordination, and training-related procurement that include reviewing proposals, interviewing potential trainers, preparing technical evaluations and writing justification letters.
  </li>
  <li>
   Support internal facilitators, trainers, and subject matter experts with session preparation and technical requirements.
  </li>
  <li>
   Monitor and record training completion, feedback, and satisfaction metrics.
  </li>
  <li>
   Ensure accurate filing and documentation of learning records for compliance and audit purposes.
  </li>
  <li>
   Provide day-to-day support to employees regarding learning queries, processes and system navigation.
  </li>
  <li>
   Assist in preparing routine learning dashboards, attendance summaries and training reports.
  </li>
  <li>
   Manage all individual training requests, including reviewing the suitability of the training to the requestor&rsquo;s job role, sourcing training providers, managing registration, monitoring progress, tracking participation and evaluating outcomes.
  </li>
  <li>
   Collaborate with Career Development Team to deliver the learning requirements for those employees with development plans.
  </li>
  <li>
   Assist in managing the training budget by tracking expenses, processing invoices, and ensuring that learning programs are delivered within allocated resources.
  </li>
  <li>
   Prepare training proposals for learning activities as required.
  </li>
  <li>
   Provide support in facilitating the Internship Program as needed.
  </li>
  <li>
   Create and maintain a safe and inclusive working environment that supports individual and team learning, growth, and development, while valuing and respecting diverse perspectives.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   6+ years demonstrated administrative experience in Learning operations
  </li>
  <li>
   Bachelor&rsquo;s Degree holder
  </li>
  <li>
   Excellent MS Office (Excel, PowerPoint, Word, etc.)
  </li>
  <li>
   Experienced administrator in any Learning Management System (LMS)
  </li>
  <li>
   Graphic design ability to create visually appealing flyers and promotional materials for training events
  </li>
  <li>
   Knowledge in MS Power BI
  </li>
  <li>
   Proven ability to record, collect, extract, and analyze data, translating it into clear and meaningful reports and initiatives.
  </li>
  <li>
   Excellent oral and written communication skills, with the ability to engage confidently with employees at all levels (civilian and military) and with training providers
  </li>
  <li>
   Demonstrated strong analytical skills for evaluating learning activities and training needs
  </li>
  <li>
   Excellent MS Office (Excel, PowerPoint, Word, etc.)
  </li>
 </ul>
</div>


Organizational Learning Officer

Flat White Specialty Coffee

<p><b>Job Title:</b> Training Officer</p><p><b>Location:</b> Doha, Qatar<br/><b>Industry:</b> F&amp;B / Hospitality / Retail<br/><b>Salary Range:</b> <b>QAR 6,500 &ndash; 7,000 (All-inclusive)</b></p><p>We are looking for a proactive and organized <b>Training Officer</b> to support the planning, coordination, and delivery of training programs across our business units. The role focuses on onboarding, operational training, compliance training, and continuous skill development for both Front-of-House (FOH) and Back-of-House (BOH) teams.</p><p>The ideal candidate should have hands-on experience in training coordination within hospitality or retail environments and be comfortable working across multiple locations.</p><p><b>Key Responsibilities</b></p><ul><li>Coordinate and conduct <b>induction and onboarding programs</b> for new joiners</li><li>Support delivery of <b>operational training</b> for FOH, BOH, and support teams</li><li>Assist in organizing <b>barista, service, kitchen, safety, and soft-skills training</b></li><li>Maintain and update <b>training calendars, attendance records, and training reports</b></li><li>Track mandatory training requirements (Hygiene, HSE, Fire Safety, etc.)</li><li>Support Department Heads in identifying <b>training needs and skill gaps</b></li><li>Monitor training effectiveness and collect feedback for continuous improvement</li><li>Assist in preparing <b>training materials, presentations, and SOPs</b></li><li>Coordinate with external trainers, vendors, and internal facilitators</li><li>Maintain accurate <b>training documentation and compliance records</b></li></ul><p><b>Requirements &amp; Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in <b>HR, Hospitality Management, Training &amp; Development</b>, or a related field</li><li><b>2&ndash;4 years of experience</b> in a Training / L&amp;D role (Hospitality or Retail preferred)</li><li>Strong understanding of <b>F&amp;B operations</b> (FOH &amp; BOH exposure is an advantage)</li><li>Good communication and presentation skills</li><li>Ability to coordinate training across <b>multiple outlets/locations</b></li><li>Proficient in <b>MS Office (Excel, PowerPoint, Word)</b></li><li>Well-organized, detail-oriented, and able to manage multiple tasks</li><li>Knowledge of <b>Qatar labor compliance, hygiene &amp; safety training</b> is a plus</li><li>Candidates currently based in Qatar with a transferable visa preferred</li></ul><p>Job Type: Full-time</p><p>Pay: QAR6,500.00 - QAR7,000.00 per month</p><p>Experience:</p><ul><li>Training &amp; Development: 2 years (Required)</li><li>F&amp;B: 1 year (Preferred)</li></ul><p>License/Certification:</p><ul><li>Train the Trainer Certification (Preferred)</li></ul>

Training Officer

Henderson Brown Recruitment

<p></p><p><strong>Learning and Development Manager - Permanent</strong></p><p><strong>Location:</strong> London</p><p><strong>Salary:</strong> Competitive,plus benefits</p><p><strong>Working Hours:</strong> Full-time, hybrid working (blend of office and remote)</p><p>Are you passionate about creating learning experiences that truly make an impact? We're seeking a Learning and Development Manager to lead the design and delivery of engaging, practical, and meaningful learning programmes across a Food Manufacturing environment. This is a key role in shaping a learning culture that supports high performance, strong leadership, and continuous improvement at every level of the business.</p><p> <strong>Key Responsibilities</strong></p><p> Design and deliver learning strategies that build capability and close skills gaps across all levels.</p><p> Lead apprenticeship, compliance, and leadership development programmes that align with business priorities.</p><p> Implement structured training pathways and a skills matrix to support progression and performance.</p><p> Manage a small team and oversee a learning platform to deliver and track training outcomes.</p><p> Partner with Operations, Technical, and People teams to embed learning within daily performance.</p><p> <strong>About You</strong></p><p> Experience in an L&D role within FMCG or Food manufacturing, or another fast-moving operational environment.</p><p> Proven track record in delivering impactful learning strategies that drive measurable improvement.</p><p> Skilled facilitator and creative learning designer, confident in engaging teams at all levels.</p><p> Experienced in managing apprenticeship and compliance programmes.</p><p> Strong leadership, project management, and interpersonal skills, with the ability to influence and inspire.</p><p> <strong>Why Apply</strong></p><p>This is an opportunity to take ownership of the learning and development function within a growing, people-focused organisation. You'll have the freedom to innovate, shape development programmes from the ground up, and make a real impact on how people learn, grow, and perform. If you're ready to lead change, inspire others, and build a culture of continuous learning, we'd love to hear from you.</p><p></p>

Learning and Development Manager

Major Development

<p><b>Position Overview:</b></p><p>We are seeking an experienced <b>Learning &amp; Development Manager</b> to design, implement, and drive learning initiatives across the organization. This role will focus on building capability not only within <b>Sales</b>, but across all departments, ensuring continuous development, performance improvement, and alignment with business objectives.</p><p>The ideal candidate will have <b>prior real estate experience</b>, strong stakeholder management skills, and the flexibility to travel internationally.</p><p><b>Key Responsibilities:</b></p><ul><li>Develop and execute comprehensive <b>learning and development strategies</b> across departments</li><li>Design and deliver training programs covering onboarding, functional skills, leadership development, and soft skills.</li><li>Conduct training needs analysis in collaboration with department heads.</li><li>Create structured learning frameworks, training calendars, and competency development plans.</li><li>Deliver in-person and virtual training sessions as required.</li><li>Measure training effectiveness and continuously improve learning initiatives.</li><li>Coordinate with external trainers, consultants, and content providers when required.</li><li>Support change management and performance improvement initiatives.</li></ul><p><b>Qualifications &amp; Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in HR, Business, Education, or a related field (Master&rsquo;s preferred).</li><li><b>Minimum 6&ndash;8 years of Learning &amp; Development experience</b>, with <b>mandatory real estate industry exposure</b>.</li><li>Proven experience training <b>cross-functional teams</b>, not limited to sales.</li><li>Strong facilitation, presentation, and communication skills.</li><li><b>Russian language proficiency is preferred</b>.</li><li>Willingness and flexibility to travel internationally.</li><li>Experience working in fast-paced, growth-oriented environments.</li><li>Strong planning, organizational, and stakeholder management skills.</li></ul><p>Job Type: Full-time</p><p>Pay: AED12,000.00 - AED20,000.00 per month</p><p>Application Question(s):</p><ul><li>What's your expected monthly salary?</li></ul><p>Experience:</p><ul><li>Real Estate: 5 years (Required)</li><li>learning &amp; development: 7 years (Required)</li></ul><p>Language:</p><ul><li>Russian (Required)</li></ul><p>Willingness to travel:</p><ul><li>50% (Required)</li></ul>

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