learning and development specialist

DallahHealth

<div>
 
 
 Job Purpose
 
 
 
 responsible for supporting the planning, coordination, and delivery of learning and development programs that enhance employee capability, performance, and compliance within the organization. The role ensures that training initiatives align with organizational objectives, Saudi labor and healthcare regulations, and accreditation requirements, while supporting continuous professional development across clinical and non-clinical staff.
 
 
 
 Roles and Responsibilities
 
 
 
 Key Accountabilities Areas
 
 
 Key Activities
 
 
 
 
 
 Organizational Accountabilities:
 
 <ul>
 <li>
 Supporting workforce capability development in alignment with organizational strategy
 </li>
 <li>
 Ensuring compliance with Saudi Labor Law, Saudi Commission for Health Specialties (SCFHS) requirements, and healthcare accreditation standards
 </li>
 <li>
 Maintaining accurate training records and documentation for audits and accreditation
 </li>
 <li>
 Supporting organizational learning culture and continuous improvement
 </li>
 <li>
 Ensuring efficient utilization of training systems, platforms, and resources
 </li>
 <li>
 Contributing to staff competency, engagement, and retention
 </li>
 </ul>
 
 Functional Accountabilities:
 
 <ol>
 <li>
 Learning Needs Analysis &amp; Planning
 </li>
 </ol>
 <ul>
 <li>
 Support identification of training and development needs in coordination with HR and department heads
 </li>
 <li>
 Assist in developing annual training plans aligned with organizational priorities and competency requirements
 </li>
 <li>
 Support learning initiatives for clinical, administrative, and support staff
 </li>
 </ul>
 <ol>
 <li>
 Training Coordination &amp; Delivery
 </li>
 </ol>
 <ul>
 <li>
 Coordinate internal and external training programs, workshops, and courses
 </li>
 <li>
 Support delivery of orientation, onboarding, and mandatory training programs
 </li>
 <li>
 Assist in organizing instructor-led training, e-learning, and blended learning activities
 </li>
 </ul>
 <ol>
 <li>
 Compliance &amp; Healthcare Training Requirements
 </li>
 </ol>
 <ul>
 <li>
 Support mandatory training related to patient safety, infection control, BLS/ACLS, fire safety, and regulatory compliance
 </li>
 <li>
 Coordinate training aligned with SCFHS CME/CPD requirements
 </li>
 <li>
 Maintain training records to support CBAHI and other accreditation standards
 </li>
 </ul>
 <ol>
 <li>
 Learning Systems &amp; Records Management
 </li>
 </ol>
 <ul>
 <li>
 Maintain learning data and employee training records in LMS / HRIS
 </li>
 <li>
 Ensure accuracy and completeness of training documentation and certificates
 </li>
 <li>
 Generate training reports and dashboards for HR and management
 </li>
 </ul>
 <ol>
 <li>
 Evaluation &amp; Continuous Improvement
 </li>
 </ol>
 <ul>
 <li>
 Support training effectiveness evaluations and feedback collection
 </li>
 <li>
 Analyze training participation and completion rates
 </li>
 <li>
 Assist in improving training content, methods, and delivery approaches
 </li>
 </ul>
 <ol>
 <li>
 Vendor &amp; Stakeholder Coordination
 </li>
 </ol>
 <ul>
 <li>
 Coordinate with training providers, consultants, and external institutions
 </li>
 <li>
 Support contractual and logistical arrangements for training programs
 </li>
 <li>
 Liaise with internal stakeholders to ensure training requirements are met
 </li>
 </ul>
 <ol>
 <li>
 Employee Development Support
 </li>
 </ol>
 <ul>
 <li>
 Support individual development plans (IDPs) and career development initiatives
 </li>
 <li>
 Assist in coordinating leadership, technical, and soft skills development programs
 </li>
 <li>
 Promote learning opportunities and development resources across the organization
 </li>
 </ul>
 
 
 
 
 
 Key Contacts
 
 
 <ul>
 <li>
 HR Leadership and HR Business Partners
 </li>
 <li>
 Department Heads and Line Managers
 </li>
 <li>
 Clinical Education and Quality Departments
 </li>
 <li>
 IT / HRIS / LMS Support
 </li>
 <li>
 Employees and trainees
 </li>
 <li>
 Training providers and educational institutions
 </li>
 <li>
 SCFHS and accredited training bodies
 </li>
 <li>
 Consultants and facilitators
 </li>
 </ul>
 
 
 
 
 
 Job Qualifications and Requirements
 
 
 
 Knowledge and Experience
 
 <ul>
 <li>
 3&ndash;5 years of experience in Learning &amp; Development or HR training roles (required).
 </li>
 <li>
 Experience within the healthcare sector or a regulated environment (preferred).
 </li>
 <li>
 Knowledge of healthcare training requirements, accreditation standards, and compliance programs.
 </li>
 <li>
 Experience coordinating training programs and managing training logistics.
 </li>
 <li>
 Familiarity with LMS platforms and HR systems.
 </li>
 <li>
 Exposure to competency-based training and development frameworks
 </li>
 </ul>
 
 Education and Certifications
 
 
 Bachelor&rsquo;s degree in Human Resources, Education, Organizational Development, or related field. (required).
 
 
 CIPD, SHRM, or Certified Training Professional (Preferred).
 
 
 Skills
 
 <ul>
 <li>
 Strong organizational and coordination skills
 </li>
 <li>
 Effective communication and presentation skills
 </li>
 <li>
 Ability to work with diverse clinical and non-clinical teams
 </li>
 <li>
 Attention to detail and documentation accuracy
 </li>
 <li>
 Time management and multitasking abilities
 </li>
 <li>
 Familiarity with learning technologies and LMS platforms
 </li>
 <li>
 Analytical skills for evaluating training effectiveness
 </li>
 <li>
 Professional judgment and confidentiality awareness
 </li>
 </ul>
 
 Attitude
 
 <ul>
 <li>
 Strong Work Ethic
 </li>
 <li>
 Dependability and Responsibility
 </li>
 <li>
 Possessing a Positive Attitude
 </li>
 <li>
 Adaptability
 </li>
 <li>
 Honesty and Integrity
 </li>
 <li>
 Self-Motivated
 </li>
 <li>
 Motivated to Grow and Learn
 </li>
 <li>
 Strong Self-Confidence
 </li>
 </ul>
 
 Conditions
 
 <ul>
 <li>
 This job description will become effective from the date signed by the employee.
 </li>
 <li>
 This job description shall be subject to periodic review and may be changed at any time, in consultation with the employee.
 </li>
 </ul>
 
 
</div>

Learning And Development Specialist

PulseMediaNL (EMEA REGION)

<div>
 
 Overview
 
 
 
 We are seeking a highly skilled and experienced
 
 Customer Service Training Specialist
 
 to elevate the professional development, communication skills, and service excellence of customer-facing teams operating in
 
 Saudi-based customer service environments
 
 . This role plays a critical part in shaping
 
 Customer Experience (CX)
 
 outcomes by equipping employees with the tools, behaviors, and mindset needed to deliver consistent, high-quality service.
 
 
 The ideal candidate is passionate about
 
 Learning and Development (L&amp;D)
 
 , understands modern
 
 customer service best practices
 
 , and excels at designing engaging, results-driven training programs using
 
 adult learning principles
 
 . This position is well suited for professionals who thrive in coaching, facilitation, and continuous improvement environments.
 
 
 
 Job Purpose
 
 
 
 The primary purpose of this role is to
 
 design, implement, and continuously improve modular and comprehensive customer service training programs
 
 that strengthen interpersonal communication, enhance customer interactions, and improve overall service delivery. The Customer Service Training Specialist will ensure training initiatives align with organizational goals, customer satisfaction metrics, and evolving customer expectations.
 
 
 This role requires a strong understanding of
 
 customer journey mapping
 
 ,
 
 service quality standards
 
 ,
 
 soft skills development
 
 , and
 
 performance-based learning
 
 , with a clear focus on measurable outcomes and long-term capability building.
 
 
 
 Key Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Design, develop, and deliver engaging, inclusive, and scalable customer service training programs tailored to frontline and support teams
 </li>
 <li>
 Apply adult learning methodologies, blended learning techniques, and interactive facilitation to maximize engagement and knowledge retention
 </li>
 <li>
 Conduct regular training needs assessments, skills gap analyses, and performance evaluations to identify development priorities
 </li>
 <li>
 Continuously update and refine training modules, materials, and curricula based on feedback, KPIs, and evolving service standards
 </li>
 <li>
 Enhance employee communication skills, emotional intelligence, conflict resolution, and customer handling techniques
 </li>
 <li>
 Embed customer service excellence, empathy, professionalism, and brand representation into all training initiatives
 </li>
 <li>
 Measure and evaluate training effectiveness using qualitative and quantitative methods and adjust programs to improve impact
 </li>
 <li>
 Collaborate with managers and stakeholders to align training initiatives with operational goals and service performance metrics
 </li>
 <li>
 Support onboarding, refresher training, and continuous learning programs for customer service teams
 </li>
 <li>
 Promote a culture of continuous improvement, accountability, and customer-centric thinking
 
 
 </li>
 </ul>
 
 Required Qualifications And Experience
 
 
 
 <ul>
 <li>
 Proven experience as a Customer Service Trainer, Training Specialist, or Learning and Development professional
 </li>
 <li>
 Strong background in customer service operations, customer experience (CX), or service quality management
 </li>
 <li>
 Excellent interpersonal, communication, and presentation skills
 </li>
 <li>
 Demonstrated ability to design, deliver, and evaluate training programs for adult learners
 </li>
 <li>
 Solid understanding of adult learning theory, facilitation techniques, and instructional design principles
 </li>
 <li>
 Experience assessing training needs and tailoring learning solutions to meet specific business objectives
 </li>
 <li>
 Strong coaching, mentoring, and facilitation capabilities
 </li>
 <li>
 A service-driven mindset with a passion for developing people and improving customer outcomes
 
 
 </li>
 </ul>
 
 Key Skills Required
 
 
 
 Customer Service Training, Learning and Development (L&amp;D), Customer Experience (CX), Training Specialist, Corporate Training, Adult Learning Principles, Soft Skills Training, Communication Skills, Service Excellence, Coaching and Facilitation, Employee Development, Customer Journey, Performance Improvement, Training Needs Analysis, Service Quality, Professional Development, Call Center Training, Customer Support Training
</div>

Customer Service Training Specialist

NCM Associates

<div>The Training &amp; Development Specialist is responsible for delivering, coordinating, and continuously improving training and development programs across the organization. This role will lead both required and developmental training, manage content within the Learning Management System (LMS), support key people processes, and foster engagement among leaders and alumni. The Specialist will partner closely with business leaders, program owners, and subject matter experts to ensure all training initiatives align with company strategy, compliance, and cultural goals. This role requires an onsite presence in our Kansas City office. 


Duties and Responsibilities
<ul><li>Plan, facilitate, and evaluate training sessions on a range of topics, including required compliance/performance trainings and developmental topics (e.g., customer service, feedback, financial literacy).</li></ul>
<ul><li>Coordinate logistics for in-person, virtual, and blended training programs, ensuring high engagement and knowledge transfer.</li></ul>
<ul><li>Oversee ongoing engagement and follow-up for a variety of training and education programs including content creation and communication.</li></ul>
<ul><li>Support the design and development of training materials, including presentations, guides, e-learning modules, and other resources for both regular and ad hoc training needs.</li></ul>
<ul><li>Apply adult learning principles and instructional design best practices to ensure effective learning experiences.</li></ul>
<ul><li>Manage the logistics of the performance review cycle, including setting up feedback channels, collecting and compiling data, and assisting in the preparation of summary and trend reports for leadership.</li></ul>
<ul><li>Support continuous improvement of the performance review process and related employee communications.</li></ul>
<ul><li>Oversee updates and ongoing maintenance of training content within the Learning Management System (LMS).</li></ul>
<ul><li>Ensure all learning resources are accurate, accessible, and aligned with organizational goals.</li></ul>
<ul><li>Generate LMS reports on participation, completion rates, and training effectiveness.</li></ul> 


Qualifications
<ul><li>Bachelor&rsquo;s degree in Human Resources, Education, Business Administration, Organizational Development, or related field (or equivalent experience)</li></ul>
<ul><li>2+ years of experience in training facilitation, instructional design, or related field</li></ul>
<ul><li>Experience with Learning Management Systems (LMS) and e-learning platforms</li></ul>
<ul><li>Strong project management, organizational, and communication skills</li></ul>
<ul><li>Demonstrated ability to design engaging training content for diverse audiences</li></ul>
<ul><li>Comfort facilitating both in-person and virtual training sessions</li></ul></div>

Training & Development Specialist

DarkStar Intelligence

<div>Description:

SENIOR INSTRUCTIONAL SYSTEMS DESIGNER (ISD) SPECIALIST
Location: Washington, DC | Type: Full-Time | Clearance: TS/SCI (CI Polygraph Preferred)
Overview
DarkStar Intelligence seeks a talented Senior Instructional Systems Designer (ISD) Specialist to provide expert e-learning instructional systems design support for government training initiatives. This position focuses on developing blended and online courseware tailored for virtual classroom environments. The selected candidate will apply advanced instructional design methodologies, adult learning principles, and e-learning technologies to develop effective training solutions aligned with customer requirements. This role supports the full instructional development lifecycle, including analysis, design, development, testing, and evaluation of digital learning products.
Key Responsibilities<ul><li>
Design and develop blended and online courseware or instructional templates for virtual classroom environments.</li><li>
Apply adult learning principles, distance learning concepts, graphic design fundamentals, and electronic teaching techniques to develop effective instructional solutions.</li><li>
Analyze training requirements to determine course objectives, instructional approach, content scope, duration, and delivery media.</li><li>
Apply the ADDIE instructional systems design methodology to produce instructional design plans, storyboards, and final courseware products.</li><li>
Develop engaging e-learning content that aligns with learning objectives and customer requirements.</li><li>
Test courseware within the Learning Management System (LMS) test environment to ensure functionality and instructional effectiveness.</li><li>
Utilize instructional development tools such as Blackboard, Adobe Captivate, and other e-learning platforms to build and deploy training content.</li><li>
Monitor developments in learning technologies, LMS platforms, and adult education methodologies to continuously improve course delivery and instructional effectiveness.</li></ul>
Compensation &amp; Benefits
Salary Range: $130,000 &ndash; $142,000 annually. 
Final compensation is based on experience, qualifications, internal equity, and market data alignment. DarkStar Intelligence offers a competitive benefits package designed to support long-term professional success.
Additional Details
Travel: No routine travel required.
Work Environment: Full-time on-site support in Washington, DC.
Security Note
All applicants must be U.S. citizens and maintain eligibility for a U.S. government TS/SCI clearance.
Requirements:

Minimum Qualifications
Clearance: Active Top Secret / SCI
Polygraph: Counterintelligence Polygraph preferred
Education and Experience:<ul><li>
Master&rsquo;s degree in Instructional Design, Instructional Technology, Adult Learning/Andragogy, or a related field from an accredited institution and at least 6 years of relevant experience</li></ul>
OR<ul><li>
Extensive relevant instructional design experience in lieu of a degree</li></ul>
Required Experience<ul><li>
Demonstrated experience applying instructional design processes and terminology</li><li>
Strong knowledge of learning theory, educational psychology, and adult learning principles</li><li>
Experience with instructional product development and training evaluation</li><li>
Practical experience developing e-learning solutions using LMS platforms</li><li>
Experience applying computer-based technologies for education and training delivery</li></ul>
Desired Qualifications<ul><li>
Experience developing courseware for government or intelligence community training programs</li><li>
Proficiency with Blackboard, Adobe Captivate, Articulate, or similar e-learning development tools</li><li>
Experience supporting virtual classroom or distributed learning environments</li><li>
Familiarity with instructional graphics and multimedia learning design</li></ul></div>

Senior Instructional Systems Designer (ISD) Specialist

Musick, Peeler & Garrett LLP

<div>IT TRAINING SPECIALIST &ndash; LOS ANGELES
We have an exciting opportunity for an IT Training Specialist in the Los Angeles office at Musick, Peeler &amp; Garrett LLP. We are searching for someone who wants to be a valued contributor and member of a talented and dynamic team of attorneys, paralegals and staff.
This position reports directly to the Director of Administration and is a full-time, hourly, non-exempt role. After 90 days of employment, the position will be eligible to work remotely one day per week.
The IT Training Specialist is responsible for supporting the firm&rsquo;s technology and training initiatives in collaboration with firm leadership and external technology vendors. General responsibilities include developing, implementing and delivering training programs for all attorneys and staff; preparing written and electronic training materials; assisting with firm website updates; supporting the evaluation and testing of emerging legal technologies, including AI tools; and helping the firm remain current with advancements in legal technology and innovation.
This position conducts instructor-led training for new hires; delivers applications training via classroom, e-learning, video-based instruction, and remote (virtual) platforms; designs and develops instructor-led, virtual, recorded, and AI-enhanced learning content; and explores innovative delivery methods including short-form video, interactive demonstrations, and emerging technologies to enhance user engagement and retention.
Responsibilities and Duties:<ul><li>Implements training programs for all attorneys and staff and prepares written and electronic training materials to supplement classroom instruction.</li><li>Conducts all training&mdash;instructor-led, virtual, and pre-recorded&mdash;in a clear and organized manner, in a voice that is audible and a fashion that clearly and effectively conveys the information being presented.</li><li>Delivers applications training via classroom, e-learning and remote (virtual) platforms.</li><li>Schedules and implements training programs that are comprehensive, well-prepared and educationally sound.</li><li>Anticipates and identifies evolving firm technology training needs, collaborates with managers to design effective programs, and makes thoughtful recommendations to firm management regarding training initiatives, tools, and long-term development strategies.</li><li>Demonstrates creativity in developing engaging educational experiences, leveraging multimedia, AI tools, and innovative instructional formats to support diverse learning styles.</li><li>Designs, develops, writes and maintains effective reference materials for training, clearly written, and in accordance with team documentation standards.</li><li>Designs, scripts, storyboards, and develops e-learning modules to demonstrate technology use.</li></ul><ul><li> 
Spearheads the design and implementation of a Learning Management System and manages its ongoing administration in collaboration with firm management.</li><li>Develops, updates, and provides orientation training on current Windows, Microsoft Office and other firm-related software, in collaboration with the Human Resources Department.</li><li>Leads the design, implementation, training, and ongoing management of the firm&rsquo;s Intranet, including updating content, ensuring accuracy and organization, developing user guides and training sessions, and driving enhancements to improve functionality and engagement firmwide.</li><li>Develops technology test plans and performs technology testing, on an as needed basis, with the guidance and support of Firm leadership and department managers and directors.</li><li>Assists with evaluating, testing, and supporting the deployment of emerging legal technologies, including AI-driven tools such as Microsoft Copilot, CoCounsel, and other productivity platforms.</li><li>Supports implementation and user adoption of new software systems, including ERP platforms such as Aderant, through training, documentation, and rollout coordination.</li><li>Monitors trends in legal technology, training trends and advancements, including participation in industry organizations such as ILTA (or similar organizations), collaborates with Firm leadership and external vendors to enhance training initiatives and technology utilization.</li><li>Provides technical support firm-wide as needed such as assistance with posting content on firm website and eblasts for firm newsletters. This also includes Help Desk support for all application support needs and requests; provides support of standard end user applications and/or software general computer issues.</li><li>Other duties and tasks as assigned by supervisors.</li></ul>
Knowledge, Skills and Abilities:
A firm understanding of software instruction and technical writing is required. Bachelor's degree and a minimum three years&rsquo; experience in software training position in a law firm environment in a similarly sized, multi-office legal services organization is preferred. Classroom training experience is required.
Exceptional skills are required in communicating complex technical concepts in a manner readily understood by non-technical users, both orally and literally. High attention to detail. Excellent interpersonal, written and verbal communication skills are required. Proven analytical and problem-solving skills. Maintain applicable proficiency in all Firm standard software. These include, but are not limited to: Microsoft Windows, Microsoft Office: Word, Excel and Outlook, iManage DeskSite and FileSite, legal macro systems (CCC, iCreate, MacPac, etc.) Adobe Acrobat Professional, software for redlining (CompareDocs, DeltaView) Best Authority, legal forms generating products (West Doc Builder) Compulaw and VisionSync, pdfDocs Desktop and metadata software such as CleanDocs.
Musick Peeler
1129030.1
Strong understanding of Microsoft or computer field principles and standards. Familiar with the efiling process as required by California courts. Ability to multi-task and prioritize workloads. Ability to present ideas in a clear, business-friendly and user-friendly language.
Advanced knowledge of Word/Excel/PowerPoint/Outlook is also required. Demonstrated technical knowledge and skills. Must possess discretion in working with confidential data, strong proofreading skills, etc. Experience with other technology, such as VoIP phone systems, is highly preferred. Familiarity with ERP systems such as Aderant is preferred but not required. Exposure to AI-powered legal tools and productivity platforms is highly desirable. Experience with graphic design or content creation tools such as Adobe Photoshop, Snagit, or similar platforms is a plus. An interest in emerging legal technology trends and the ability to support vendor coordination and user adoption initiatives is strongly valued.
Provides a professional, positive and engaging learning experience that encourages professional development and growth. Cultivates a supportive and constructive learning environment.
Benefits/Comp:
We offer a collaborative and professional work environment with a competitive salary and excellent benefits. A summary of our benefits includes:<ul><li>Retirement: 401(k) plan with annual employer contribution; employee deferrals</li><li>Healthcare: Medical (HMO/PPO options), dental, and vision coverage; Dependent coverage, domestic partners coverage is available</li><li>Life Insurance: Group and supplemental life insurance options available</li><li>Disability: Long-term disability and long-term care insurance options available</li><li>Wellbeing: Employee wellbeing initiatives, including EAP professional counseling and referral services</li><li>Paid Time Off: Competitive vacation and sick leave; paid firm holidays</li><li>Commuting: Parking is covered/travel allowance offered</li><li>Celebrations: Events for holidays, birthday commemorations, special staff acknowledgments and annual events</li><li>Flexible Spending Account (FSA)/Plans &ndash; Sections 125 and 132 plans available</li><li>Professional Development: On-boarding and in-house training programs, continuing learning and professional growth and development opportunities</li><li>Remote Work: Hybrid schedule available for this position after 90-days</li></ul>
The salary range for this position is $115K - $135K DOE.
Interested and qualified candidates should forward resumes to the Human Resources Dept. at personneldept@musickpeeler.com for consideration.
Firm Info:
Please visit www.musickpeeler.com for more detailed information about our firm.
Musick, Peeler &amp; Garrett LLP provides equal employment opportunity to all employees and applicants without regard to race, color, creed, gender, religion, marital status, age, national origin, sex or any other applicable category protected by state and/or federal laws. In addition to federal law requirements, Musick, Peeler &amp; Garrett LLP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the firm has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, retention, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</div>

IT Support Specialist/Trainer

Wise Australia Investments

<div><div><div>Wise is a global technology company, building the best way to move and manage the world&rsquo;s money. 
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money. 
For everyone, everywhere.
. 
Job Description 
The Servicing Training Specialist role facilitates key learning and development initiatives that support business objectives and fosters employee growth. They are responsible for conducting onboarding sessions for new hires and support continuous learning initiatives, conducting refreshers and facilitating upskilling opportunities. The Servicing Training Specialist must guarantee that all training materials are up-to-date, meticulously maintained and version-controlled as well as supporting the planning &amp; logistics of training sessions. 
Activities performed on the job<ul><li>
Training facilitation<ul><li>
Delivers engaging and informative training sessions; facilitator led trainings to be held in person (where possible)</li><li>
Facilitates learning sessions according to the Facilitators' Guide and Train the Trainer sessions</li><li>
Acts as a Subject Matter Expert (SME) in the designated areas</li><li>
Conducts all facilitator-led training sessions live and on-site, unless exceptions are approved by a direct lead</li><li>
Conducts refresher trainings based on learning needs analysis</li></ul></li><li>
Training planning and logistics<ul><li>
Ensures timely scheduling of all participants for training sessions working in conjunction with Recruitment, Workforce Management and Operational teams</li><li>
Works with the Office team, UT and other teams to have the right rooms with the right equipment available for all training sessions, as well as having all accesses sorted for each trainee prior the sessions</li><li>
Supports training participants&rsquo; enrollment, tracks and reports on attendance</li></ul></li><li>
Support continuous improvement projects<ul><li>
Gathers and analyses training feedback, assessments, and observations to identify trends and areas for improvement</li><li>
Provides insights and suggestions based on data collected from training sessions to senior specialists or the Training Lead for further review and opportunity scoping</li><li>
Regularly reviews and updates training materials to ensure alignment with current policies, procedures, and regulatory requirements</li></ul></li><li>
Assess learning outcomes<ul><li>
Evaluates Wisers&rsquo; understanding of key concepts and procedures through knowledge quizzes, assessment and/or practical exercises</li><li>
Provides insights and feedback to the Operational Leads, Senior Specialist and Training Lead, based on the new hires' performance results within and post-onboarding</li></ul></li><li>
Collaborate with stakeholders<ul><li>
Engages in cross-functional collaboration by working with various stakeholders to align training efforts with compliance objectives</li><li>
Shares training insights by regularly providing feedback and reporting on training sessions to stakeholders</li><li>
Provides new hire scorecards by distributing scorecards to Operational Leads to track new hires' performance and progress</li></ul></li><li>
Continuous learning<ul><li>
Maintains operational knowledge by participating in case handling and operational activities according to the monthly expectations to maintain up-to-date product and process knowledge</li><li>
Reviews updates and internal knowledge bases regularly to stay informed about standard operating procedures, best practices, and challenges of operational agents</li><li>
Incorporates these insights into training improvements where applicable</li></ul></li></ul> 
Additional Information<div></div> 
For everyone, everywhere. We're people building money without borders &mdash; without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences. 
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on </div></div><div><div><div><div>Instagram</div></div></div></div></div><div></div>

Servicing Training Specialist - KYC

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