learning experience designer

DICK'S Sporting Goods

<div><p>At <b>DICK&rsquo;S Sporting Goods</b>, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.</p><p>
If you are ready to make a difference as part of the world&rsquo;s greatest sports team, apply to join our team today!</p><p></p><p><b>
OVERVIEW:</b></p><p><b>
Job Duties &amp; Responsibilities</b></p><ul><li><p>
Collaborate with subject matter experts to identify learning needs and develop experiences that addresses those needs.</p></li><li><p>
Design and develop interactive learning experiences using a variety of multimedia tools and platforms and create and maintain documentation for learning experiences, ensuring learning content aligns with DICK'S Sporting Goods brand and culture.</p></li><li><p>
Apply UX design principles to create intuitive and user-friendly learning interfaces and integrate AI-driven solutions to personalize learning experiences and improve learner outcomes.</p></li><li><p>
Evaluate the effectiveness of learning experiences through data analysis and learner feedback.</p></li><li><p>
Stay up-to-date with the latest trends and technologies in instructional design and learning development.</p></li><li><p>
Act as a learning administrator of the Learning Management System, including loading and testing learning objects in the LMS.</p></li></ul><p></p><p><b>
QUALIFICATIONS:</b></p><ul><li><p>
Bachelor's degree in Industrial Design, Instructional Technology</p></li><li><p>
3-5 years experience
</p></li><li><p>Proficiency in using modern authoring tools such as Articulate 360, Adobe Captivate, and Lectora.</p></li><li><p>
Strong understanding of UX design principles and experience in applying them to learning solutions.
</p></li><li><p>Experience with AI-driven learning platforms and tools.</p></li><li><p>
Knowledge of learning management systems (LMS) and experience in managing LMS platforms.</p></li><li><p>
Familiarity with multimedia production, including video editing, graphic design, and animation.</p></li><li><p>
Experience in conducting learning needs analysis and evaluating training effectiveness.</p></li></ul><p></p><p><b>
VIRTUAL REQUIREMENTS:</b></p><p>
At DICK&rsquo;S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.</p><p>
To ensure a smooth and secure experience, please note the following:</p><ul><li><p><b>
Cameras must be on</b> during all virtual interviews.</p></li><li><p><b>
AI tools are not permitted</b> to be used by the candidate<b> </b>during any part of the interview process.</p></li><li><p>
Offers are contingent upon a <b>satisfactory background check</b> which may include <b>ID verification</b>.</p></li></ul><p>
If you have any questions or need accommodations, we&rsquo;re here to help. Thanks for helping us keep the process fair and secure for everyone!</p></div><p></p>

Learning Experience Designer

Florida National University

<div><p><b>Work Location:</b> In person/on campus</p>
<p>
Florida National University contributes to the education of a diverse student body within the community it serves. FNU employs and develops a faculty of scholars proficient in the art of teaching. We strive to prepare students for employment in their chosen careers through quality education and instruction.</p>
<p><b>
Major Responsibilities:</b><b> </b>The Curriculum Designer creates educational courses tailored for students and professionals for higher education programs. The designer develops and optimizes course materials that elevate educational outcomes while meeting rigorous academic standards. The position requires mastery of educational software and emerging technologies to create dynamic, results-driven curriculum that adapts to diverse learning needs.</p><br>
<p></p>
<p><b>
Key Responsibilities:
</b></p><div><ul><li><b>Communication Management:</b> Respond promptly to daily communications via email and voicemail, addressing inquiries promptly and professionally.</li></ul>
<ul><li><b>Policy Adherence and Ethical Compliance:</b> Ensure strict adherence to the University's mission, policies, procedures, ethical standards, compliance with data protection regulations and pertinent legal regulations in all aspects of admission activities.</li></ul>
<ul><li><b>University Engagement:</b> Participate in Commencement Exercises, new student orientation, university events, committees, self-studies, and University Commencement Ceremonies.</li></ul>
<ul><li><b>Special Projects:</b> Execute special projects assigned by the President or supervisor.</li></ul>
<ul><li><b>Compliance Adherence:</b><b> </b>Ensure compliance with Title IX of the Education Amendments Act of 1972, as well as FNU Policies, Procedures, Rules and Regulation, the FNU Code of Ethics, Family Educational Rights and Privacy Act (FERPA), Florida Information Protection Act of 2014 (FIPA), the EU General Data Protection Regulation (GDPR), and all other applicable federal, state, and local laws, rules, and regulations.</li></ul>
<ul><li><b>Assigned Duties:</b> Undertake other assigned duties as required.</li></ul></div><br>
<p></p>
<p><b>
Position Responsibilities:</b></p>
<p>
1. Oversee the creation, design, and revision of curriculum materials, including syllabi, learning objectives, assessments, and instructional content. Develop and streamline educational courses for students and professionals.</p>
<p>
2. Utilize computer software and other technologies to enhance course design and delivery.</p>
<p>
3. Collaborate with subject matter experts, faculty, and academic departments to ensure curriculum alignment with program goals and industry standards.</p>
<p>
4. Build comprehensive modules that facilitate effective teaching and meaningful learning experiences.</p>
<p>
5. Implement extensive use of educational technology in the design, delivery, and assessment of course outcomes.</p>
<p>
6. Incorporate evidence-based teaching practices and innovative learning technologies into curriculum design.</p>
<p>
7. Participate in curriculum committee meetings and contribute to academic planning.</p><br>
<p></p>
<p>
8. Lead professional development sessions on curriculum design and pedagogical best practices.</p>
<p>
9. Mentor and support faculty in curriculum implementation and teaching strategies.</p>
<p>
10. Design and develop learning activities that promote critical thinking, problem-solving, and student engagement.</p>
<p>
11. Create detailed course maps and progression plans that ensure logical skill development.</p>
<p>
12. Ensure that course content is engaging, accurate, and aligned with educational standards.</p>
<p>
13. Regularly review and update course materials to maintain relevance and effectiveness.</p>
<p>
14. Maintain detailed documentation of curriculum development processes and decisions.</p>
<p>
15. Monitor industry trends and incorporate relevant changes into curriculum design.</p><br>
<div></div>
<p><b>
Education / Experience Requirements:</b></p>
<ul><li> Master&rsquo;s degree in education (at minimum), Instructional Design, Educational Technology, or a related field from an accredited institution.</li></ul>
<ul><li> Proven experience in curriculum design and development.</li></ul>
<ul><li> Experience with online and hybrid learning environments.</li></ul>
<ul><li> Proficiency in using computer software for educational purposes (e.g., LMS, e-learning authoring tools).</li></ul>
<ul><li> Strong understanding of educational technology and its application in course design.</li></ul>
<ul><li> Excellent communication and collaboration skills.</li></ul>
<ul><li> Ability to consult with subject matter experts and translate their insights into effective course designs.</li></ul>
<ul><li> Attention to detail and a commitment to ensuring high-quality educational outcomes.</li></ul><br>
<p></p>
<p><b>
Skills and Competencies</b></p>
<ul><li> Strong analytical and problem-solving skills.</li></ul>
<ul><li> Creativity and innovation in developing engaging and effective educational content.</li></ul>
<ul><li> Ability to manage multiple projects and meet deadlines.</li></ul>
<ul><li> Proficiency in instructional design theories and methodologies.</li></ul>
<ul><li> Knowledge of best practices in online and blended learning environments.</li></ul>
<ul><li> Familiarity with assessment strategies to measure learning outcomes.</li></ul>
<ul><li> Understanding of adult learning principles.</li></ul><br>
<p></p>
<p><b>
Key Technologies</b></p>
<ul><li> Blackboard Learning Management Systems (LMS)</li></ul>
<ul><li> E-learning authoring tools</li></ul>
<ul><li> Collaboration and communication tools such as Microsoft Teams and Blackboard Class.</li></ul>
<ul><li> Assessment and analytics tools for evaluating educational outcomes.</li></ul><br>
<p></p>
<div><b>
Job Type</b></div>
<p>
Full -Time</p><br>
<p></p>
<p><b>
Work Location:</b> In person/on campus</p><br>
<p></p>
<div><b>
Schedule</b></div>
<p>
Monday to Friday
</p><p>Variable: Day shift &amp; Evening shift</p><br>
<p></p>
<div><b>
Working Conditions</b></div>
<p>
General office working conditions. The noise level is at normal office capacity.</p></div>

Instructional Designer and Curriculum Developer for Higher Education

Sanofi

<div><p><b>Job title</b>:<i> Senior Instructional Designer</i></p><ul><li><p><i>
Hiring Manager: Development Lead</i></p></li></ul><ul><li><p><i>
Location: Hyderabad</i></p></li><li><p><i>
Job type: Permanent and Full time</i></p></li></ul><p></p><p><i><br>
About the job</i></p><p></p><p><b><br>
Our Team:</b></p><p><i>
Sanofi Business Operations (SBO) is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, and R&amp;D, Data &amp; Digital functions. Sanofi Global Hub strives to be a strategic and functional partner for tactical deliveries to Medical, HEVA, and Commercial organizations in Sanofi, Globally.</i></p><p></p><p><b><br>
Main responsibilities:</b></p><p></p><ul><li><p><br>
Content Development: Design and develop complex e-learning modules using advanced instructional design principles and methodologies.</p></li><li><p>
Project Management: Manage multiple instructional design projects simultaneously, ensuring timely delivery and high-quality outcomes.</p></li><li><p>
Evaluation and Improvement: Evaluate existing instructional materials and implement improvements to enhance learning effectiveness.</p></li><li><p>
Mentorship: Mentor and guide junior instructional designers, fostering a collaborative and supportive team environment.</p></li><li><p>
Stakeholder Management: Build and maintain strong relationships with stakeholders to ensure alignment with business objectives and learner needs.</p></li></ul><p></p><p><i><br>
About you
</i></p><p><b>Experience Required</b></p><ul><li><p><b>
3-6 years</b> of experience in Instructional Designing</p></li><li><p>
Proven track record of managing and delivering high-quality learning content.</p></li><li><p>
Experience working with cross-functional teams,
</p></li></ul><p><b>Education</b></p><ul><li><p>
Bachelor's degree in Instructional Design, Educational Technology, or a related field.</p></li><li><p>
Portfolio showcasing previous instructional design projects is a plus.</p></li></ul><p>
E-learning Tools: Advanced proficiency in e-learning authoring tools, especially Articulate Storyline and Rise.</p><p>
Graphic Design: Intermediate graphic design skills to create visually appealing learning materials.</p><p>
LMS Administration: Proficiency in Learning Management System (LMS) administration and troubleshooting.</p><ul><li><p>
Multimedia Production: Advanced video editing and multimedia production skills to create engaging learning content.</p></li></ul><p><b>
Language</b></p><ul><li><p><b>
Fluency in English</b> is required.</p></li><li><p>
Proficiency in additional languages is a plus, especially those relevant to the pharmaceutical industry.</p></li></ul><p></p><p><i><br>
Pursue progress, discover extraordinary</i></p><p></p><p><br>
Better is out there. Better medications, better outcomes, better science. But progress doesn&rsquo;t happen without people &ndash; people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let&rsquo;s be those people.
</p><p>At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
</p><p>Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
</p>null</div>

Senior Instructional Designer

BuildAmbit

<p><b>Company:</b> BuildAmbit (DARC Advance Learning Pvt. Ltd.)<br/><b>Industry:</b> AEC EdTech<br/><b>Work Mode:</b> On - site<br/><b>Location:</b> Noida, Sector 62</p><p><b>Lead Instructional Designer</b></p><p><b>Location:</b> Sector 62, Noida<br/><b>Job Type:</b> Full-time</p><p><b>About the Role</b></p><p>We are seeking a Lead &ndash; Learning Design to own and drive the end-to-end learning experience across BuildAmbit&rsquo;s programs. This is a senior, high-impact role that combines curriculum architecture, instructional strategy, and creative storytelling to deliver world-class learning experiences for working AEC professionals. The role requires strategic thinking, strong instructional expertise, and the ability to collaborate deeply with subject-matter experts, educators, and internal production teams.</p><p><b>Key Responsibilities</b></p><p>1. Program &amp; Curriculum Design</p><ul><li>Design comprehensive, outcome-driven learning journeys for AEC programs (e.g., BIM, Sustainable Design, AI in Architecture).</li><li>Collaborate with subject-matter experts (SMEs) and industry mentors to define learning objectives, course structure, and pedagogical approach.</li><li>Deconstruct complex technical topics into modular, learner-friendly formats including videos, projects, quizzes, and live masterclasses.</li></ul><p>2. Instructional &amp; Content Design</p><ul><li>Develop detailed instructional frameworks, storyboards, scripts, and learning activities for recorded and live sessions.</li><li>Apply established instructional design models (ADDIE, Bloom&rsquo;s Taxonomy, etc.) to ensure learning effectiveness and measurable outcomes.</li><li>Work closely with video production and design teams to ensure academic accuracy, clarity, and high visual standards.</li><li>Integrate real-world case studies, hands-on projects, and problem-solving exercises into every program.</li></ul><p>3. Faculty &amp; Expert Collaboration</p><ul><li>Partner with leading architects, designers, and industry professionals to co-create high-quality course content.</li><li>Review and refine educator-delivered material to ensure depth, clarity, and relevance for professional learners.</li><li>Guide and train faculty on online teaching best practices, learner engagement strategies, and digital delivery formats.</li></ul><p>4. Learner Experience &amp; Quality Assurance</p><ul><li>Conduct course audits, learner feedback reviews, and learning analytics assessments to continuously improve outcomes.</li><li>Ensure consistency in learning tone, instructional quality, and design standards across all programs.</li><li>Experiment with and introduce innovative learning formats such as microlearning, simulations, and cohort-based live programs.</li></ul><p><b>Requirements</b></p><ul><li>5&ndash;10 years of experience in instructional design, curriculum development, or learning experience design (EdTech or creative learning environments preferred).</li><li>Demonstrated ability to translate complex, technical subject matter into engaging, structured learning experiences.</li><li>Strong understanding of pedagogy, adult learning principles, learning psychology, and instructional frameworks.</li><li>Proven experience working with SMEs, educators, or industry experts to build professional-grade learning programs.</li></ul><p><b>Preferred Skills</b></p><ul><li>Familiarity with LMS platforms, authoring tools, and digital learning workflows.</li><li>Experience creating or managing video-based learning content at scale.</li><li>Exposure to project-based learning, simulation-driven learning, or cohort-based program models.</li></ul><p><b>How to Apply</b><br/><b>For queries:</b> sneha.vij@buildambit.com<br/><b>Contact:</b> 8755470322</p><p>Job Types: Full-time, Permanent</p><p>Pay: ₹100,000.00 - ₹125,000.00 per month</p><p>Benefits:</p><ul><li>Flexible schedule</li><li>Internet reimbursement</li></ul><p>Application Question(s):</p><ul><li>What is your current annual salary?</li><li>What is your expected salary for this role?</li><li>What is your notice period?</li><li>Please attach or link to a portfolio / work samples that demonstrates your experience in learning / instructional design.</li></ul><p>Experience:</p><ul><li>Instructional design: 3 years (Required)</li></ul><p>Work Location: In person</p>

Lead Instructional Designer

Novant Health

<div>What We Offer:
<div><b>
Overview:</b><br>
The Instructional Designer II plays a key role in creating impactful learning experiences that support a remarkable patient journey. This position designs, develops, and delivers innovative education strategies using diverse formats such as instructor-led training, virtual learning, and computer-based modules.</div><div></div><p><b><br>
Schedule:</b> 8:00AM &ndash; 5:00PM (On call support required, as needed).</p><p><b>
Location:</b> Remote (Virginia; North Carolina; South Carolina; or Georgia only)</p><div><b>
Department:</b> EPIC Training</div><div></div><div><b><br>
Key Responsibilities:</b></div><ul><li>
Analyze education needs and design blended learning solutions for assigned EPIC application(s).</li><li>
Master EPIC application functionality and organization-specific workflows for your application area.</li><li>
Build, test, and maintain training environments, including practice exercises and simulations.</li><li>
Develop engaging instructional materials that align with adult learning principles and organizational goals.</li><li>
Collaborate with stakeholders to ensure training supports operational excellence and patient experience.</li></ul><div><b>
Ideal Candidate:</b></div><ul><li>
Experience in instructional design and adult learning methodologies.</li><li>
Strong understanding of EPIC applications and healthcare workflows (preferred).</li><li>
Ability to manage multiple projects and deliver high-quality training solutions.</li></ul><div><b>
Reporting Relationship:</b><br>
Reports to the Dimensions Training Manager</div>
What We're Looking For:
<ul><li><b>Education</b>: 2 Year / Associate Degree, required. 4 Year / Bachelors Degree, preferred.</li><li><b>
Experience</b>: Minimum three years of experience in healthcare, training, or education, required.</li><li><b>
Licensure/Certification</b>:<ul><li>
Must obtain Epic certification(s) AFTER employment, must obtain each Epic certification(s) initially assigned within 6 months, required.</li><li>
Training Environment Proficiency. Obtain AFTER employment, must obtain within 6 months., required.</li></ul></li><li><b>
Additional Skills (required)</b>:<ul><li><ul><li>Communication: Creates an environment that supports and respects diversity to promote creative problem solving. Communicates the value of activities within the organization and community to gain cooperation and collaborative partnership.</li><li>Customer Service: Holds staff accountable for customer service standards and ensures service recovery when needed. Ensures staff responds to customers in a timely manner.</li><li>Inclusion &amp; Belonging: Fosters a work environment of inclusion and belonging.</li><li>Digital Fluency: Proficiency with Microsoft Office 365, specifically Excel, Word, Teams, and PowerPoint.</li></ul></li></ul></li><li><b>
Additional Skills (preferred)</b>:<ul><li><ul><li>Entrepreneurial spirit and innovative drive for reaching the next great idea and exceeding goals.</li><li>Intellectual depth, moral integrity, personal vision, creativity, leadership skills, fortitude, sincerity and diplomacy.</li><li>Ability to work independently and as a team player who will productively engage with others at varying levels of seniority within and outside of Novant Health.</li><li>Bilingual in Spanish / English</li></ul></li></ul></li></ul></div>

EPIC Instructional Designer II

MindTickle

<div><div><div><b>Who we are</b></div><div></div><div><br>
Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We&rsquo;re honoured to be recognized as a Leader in the first-ever Forrester Wave&trade;: Revenue Enablement Platforms, Q3 2024!</div><div></div><div><b><br>
Job Snapshot</b></div><div></div><div><br>
A critical component of our customers' success is ensuring that their teams effectively use Mindtickle to achieve revenue outcomes. Mindtickle&rsquo;s Content as a Service (CaaS) team helps customers on this
</div><div>journey, and we are looking to grow this team.</div><div></div><div><br>
The role of Senior Instructional Designer at Mindtickle goes beyond traditional instructional design or content development. You will not only create content but also take ownership of the entire project lifecycle, including client management, storyboarding, visualization, contentdevelopment, and the delivery of learning experiences with precision and attention to detail. We take an experiential approach to learning&mdash;our programs are designed to be transformational, not just one-time or transactional.<br>
</div><div></div><br>
<div>If creating such learning experiences sounds like your cup of tea, we&rsquo;d love to hear from you! (Our office tea is pretty amazing!).</div></div>
<div><div><h3 class="jobSectionHeader"><b>What&rsquo;s in it for you?</b></h3><ul><li><ul><li>
Execute high-quality learning experiences by developing content with</li><li>
precision, attention to detail, and effective use of AI-powered tools.</li><li>
Design and develop engaging content using tools like PowerPoint, Articulate Rise, and others, integrating AI where appropriate.</li><li>
Collaborate closely with peers and graphic designers to bring innovative, tech-enabled learning solutions to life.</li><li>
Ensure excellence in every deliverable by conducting thorough quality reviews and refining content based on feedback.</li><li>
Develop reusable and scalable learning solutions that accelerate project deliveries and meet evolving client needs</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>We&rsquo;d love to hear from you, if you:</b></h3><ul><li><ul><li>
Possess a Bachelor's degree.</li><li>
Have 2+ years of experience in Instructional Design, Curriculum</li><li>
Development, or Content Creation.</li><li>
Have experience using PowerPoint.</li><li>
Can leverage AI tools (e.g., for content ideation, asset generation,</li><li>
etc.) effectively while maintaining instructional integrity.</li><li>
Want exposure to cutting-edge instructional design trends and technologies to enhance content creation and learner engagement.</li><li>
Want to contribute to impactful learning experiences that help clients see the value of training through real-world applications.</li><li>
Have the ability to prioritize, schedule, and meet deadlines.</li><li>
Instructional Design certification is a plus.</li><li>
Experience in end-to-end content development is a plus.</li><li>
Working knowledge of Articulate 360 is good to have.</li><li>
Exposure to multiple output formats (SCORM, videos, job aids, etc.) would be an advantage.</li><li>
Our Culture &amp; Accolades</li></ul></li></ul></div></div><div><div><br>
</div><div><b>
Our culture &amp; accolades</b></div><div></div><div><br>
As an organization, it&rsquo;s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.</div><div></div><div><br>
Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.</div><div></div><div><br>
Mindtickle is proud to be an Equal Opportunity Employer.</div><div></div><div><br>
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.</div><div></div><div><br>
Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.</div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Instructional Designer

Brightspeed

<div><b>Company Description</b><p><br>
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.</p><p>
Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.</p><p>
Be a part of the team that will make this vision a reality&hellip;designing and building a world class fiber network and creating a customer experience second to none.</p><p>
Check us out on the web!</p><b><br>
Job Description</b><p><br>
The Instructional Designer/Facilitator for Marketing Enablement is a highly skilled learning and enablement professional responsible for the end-to-end design, development, and delivery of learning solutions that support complex, marketing-driven go-to-market initiatives in a telecommunications environment.</p><p>
This role serves as a key partner and subject matter expert to Marketing, Product, and Operations leadership, translating product, pricing, promotion, and related systems changes into clear, engaging, and performance-focused training and enablement resources.</p><p>
The Instructional Designer/Facilitator will create and facilitate high-impact learning experiences that prepare customer-facing teams across multiple channels to deliver consistent, high-quality customer experience and achieve business targets.</p><p><b>
Resposibilites:</b></p><ul><li>
Design, develop, and update comprehensive training and enablement materials (e-learning, microlearning, playbooks, job aids, videos, quick-reference tools, knowledge checks, and facilitator guides) that support marketing campaigns, product launches, pricing changes, promotional offers, and other high-visibility go-to-market initiatives, ensuring alignment with brand standards, compliance requirements, and customer experience goals</li><li>
Own the end-to-end instructional design lifecycle for assigned initiatives, from intake and needs analysis through design, development, pilot, launch, and post-launch refinement, while managing scope, risks, and dependencies across multiple stakeholders and workstreams</li><li>
Facilitate virtual training sessions to introduce new products, pricing, promotional campaigns, and systems changes and to reinforce key behaviors, skills, and performance expectations for diverse audiences across operational channels</li><li>
Conduct train-the-trainer sessions and provide coaching to leaders, supervisors, and other facilitators to ensure they can confidently deliver marketing and product-related training content, answer questions, and reinforce performance expectations on the floor</li><li>
Translate marketing strategies, value propositions, and positioning into practical, channel-ready learning experiences that help employees clearly explain products, differentiate services, handle objections, and effectively position offers to drive conversion, take rate, and customer satisfaction.</li><li>
Develop systems and process training related to order-entry, billing, CRM, and other customer-facing platforms to support accurate quoting, ordering, troubleshooting, and account management activities, including scenario-based practice and simulations for complex workflows</li><li>
Partner with Marketing peers, Product owners, Operations, Project Managers, Sales Enablement, and other stakeholders to identify learning needs, define and document measurable learning objectives, and align training deliverables to go-to-market plans, timelines, and success metrics (for example, adoption, attach rate, NPS, and handle time)</li><li>
Apply instructional design best practices, adult learning principles, and established templates and standards to ensure learning solutions are concise, consistent, scalable, and easy to use across multiple channels, audiences, and modalities</li><li>
Measure learning effectiveness using assessments, surveys, utilization metrics, and operational performance data; synthesize findings into clear insights and recommend or implement improvements to content, facilitation, delivery methods, and reinforcement strategies to continuously optimize readiness and performance</li><li>
Maintain accurate and current learning assets within the learning management system (LMS) and related repositories, including version control, audience assignment, completion tracking, and retirement of outdated materials, ensuring stakeholders can easily find and deploy the right resources</li><li>
Document and refine repeatable instructional design, launch, and facilitation processes to support a consistent, scalable approach to go-to-market readiness and marketing training delivery, contributing to playbooks, standards, and best practices for the broader enablement function</li><li>
Collaborate with peers on the enablement and instructional design team to share best practices, provide and receive feedback, mentor less-experienced team members when appropriate, co-facilitate key events, and contribute to continuous improvement of standards, templates, tools, and ways of working</li><li>
May perform other duties as assigned</li><li>
The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties, and skills required</li></ul><br>
<b>
Qualifications</b><p><b><br>
WHAT IT TAKES TO CATCH OUR EYE:</b></p><ul><li>
Bachelor&rsquo;s degree in Instructional Design, Marketing, Communications, Education, or a related field, or equivalent experience designing and delivering training in a complex, customer-facing environment</li><li>
Minimum of 5 years of experience in training and instructional design, learning and development, or a related field, with demonstrated responsibility for designing and delivering learning solutions that support sales, customer care, or other customer-facing environments</li><li>
Experience in the telecommunications industry, particularly with internet, voice, or related connectivity products and services, or in a similar subscription-based or technology-driven industry with complex product portfolios</li><li>
Expertise in designing digital learning solutions such as e-learning, microlearning, videos, and blended learning programs using the Articulate 360 suite (Rise, Storyline) as well as Vyond, Camtasia, and Adobe Creative cloud for video and animation creation</li><li>
Expertise using video production, animation, or multimedia tools to create short form learning content, product explainers, and internal communications that drive awareness, adoption, and behavior change</li><li>
Expertise facilitating virtual training sessions for diverse audiences, with proven comfort engaging large and small groups, managing time effectively, adapting in the moment, and driving interaction, skills practice, and application</li><li>
Thorough understanding of adult learning principles and instructional design methodologies (for example, ADDIE, SAM) and the ability to apply them to create clear, engaging, and practical learning experiences for busy learners working in high-volume environments</li><li>
Experience working with a learning management system (LMS) to publish courses, manage assignments, automate notifications, and generate basic training completion and utilization reports that can be shared with stakeholders</li><li>
Ability to translate complex technical, product, and systems information into simple, learner-friendly explanations, scenarios, and practice activities that improve on-the-job performance and reduce errors, rework, and customer effort</li><li>
Strong planning and organizational skills, with the ability to prioritize and manage multiple design and delivery projects, competing deadlines, and interdependencies in a fast-paced, rapidly changing environment</li><li>
Effective communication and consulting skills with stakeholders at all levels, with the ability to influence without formal authority, build strong working relationships, and incorporate feedback to refine both training content and facilitation approach to support successful go-to-market launches</li><li>
Strong experience working with data and metrics to evaluate the impact of training (for example, completion, knowledge checks, performance trends), tell a clear story, and recommend actions that strengthen readiness and performance</li></ul><br>
<b>
Additional Information</b><p><b><br>
BONUS POINTS FOR:</b></p><ul><li>
Prior experience supporting marketing, go-to-market, commercial, or sales enablement teams focused on product launches, campaigns, promotions, and portfolio changes across multiple channels (inbound, outbound, digital, door-to-door, and partners)</li><li>
Familiarity with contact-center operations, including order-entry, billing, CRM, and ticketing systems commonly used in telecom or subscription-based services, and an understanding of how process and system changes impact frontline workflows and customer experience</li><li>
Professional certifications in instructional design, training, learning and performance, change management, or related fields (for example, ATD, CPTD, CPLP, or similar professional organizations).</li><li>
Experience participating in or leading cross-functional projects, workstreams, or readiness squads where training is a critical component of launch success</li></ul><div></div><p><b>
WHY JOIN US?</b></p><p><b>
We aspire to contemporary ways of working.</b></p><p>
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.</p><p><b>
We offer competitive compensation and comprehensive benefits.</b></p><p>
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.</p><p><b>
Inclusion and belonging </b><b>are at the center of our grounding belief in Being Real</b>.</p><p>
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.</p><p>
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.</p><p>
For all applicants, please take a moment to review our Privacy Notices:</p><ul><li>
Brightspeed&rsquo;s Privacy Notice for California Residents</li><li>
Brightspeed&rsquo;s Privacy Notice</li></ul></div>

Instructional Designer & Facilitator, Marketing Enablement

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