leasing specialist

Sustainable Property

SPC is seeking a highly motivated Leasing Specialist to join our growing team and play a key role in driving occupancy across our residential, retail, and commercial properties. The ideal candidate is results-driven, client-focused, and passionate about real estate.Key Responsibilities:<ul><li>Manage and execute the full leasing cycle from prospecting to closing.</li><li>Generate leads through various channels, including digital platforms, partnerships, and site visits.</li><li>Build and maintain strong relationships with tenants, brokers, and corporate partners.</li><li>Present properties and their features in a professional, compelling way.</li><li>Prepare lease proposals, negotiate terms, and ensure alignment with company strategy.</li><li>Monitor market trends and competitor activity to refine leasing approach.</li><li>Coordinate with the marketing and property management teams to ensure smooth tenant onboarding.</li><li>Maintain accurate records of all leasing activity and tenant interactions.</li></ul>Requirements:<ul><li>Bachelor's degree in Business, Real Estate, or related field.</li><li>Minimum 2 years of leasing, property, or real estate sales experience.</li><li>Strong negotiation and communication skills.</li><li>Fluent in Arabic and English.</li><li>Knowledge of the Saudi real estate market is a plus.</li><li>Proficiency in CRM software and MS Office tools.</li></ul>Job Type: Full-timeExperience:<ul><li>Leasing : 2 years (Required)</li></ul>Language:<ul><li>English (Preferred)</li></ul>License/Certification:<ul><li>REGA (Preferred)</li></ul>Work Location: In person

Leasing Specialist

Panther Residential Management

<div>Description:

Leasing Specialist
Reports to: Community Manager
Status: Non-Exempt
Position Overview
The Leasing Specialist plays a key role in driving occupancy and creating a strong resident experience. This role is responsible for managing the full leasing cycle&mdash;from first contact through move-in&mdash;while delivering a high level of service to both prospective and current residents.
This position blends sales, customer service, and operations, and is critical to the overall performance of the community.
What You&rsquo;ll Do
Leasing &amp; Sales<ul><li>
Manage the full leasing process, including responding to leads, conducting tours, and closing leases</li><li>
Follow up consistently with prospects to maintain strong conversion ratios</li><li>
Present the community, apartments, and amenities in a way that aligns with company standards and expectations</li><li>
Maintain knowledge of local market conditions and competing properties</li></ul>
Customer Experience<ul><li>
Provide a positive, responsive experience for both prospects and current residents</li><li>
Handle inquiries, concerns, and requests in a professional and timely manner</li><li>
Support resident retention through engagement and service</li></ul>
Operations &amp; Administration<ul><li>
Prepare and process lease paperwork accurately and in a timely manner</li><li>
Maintain leasing traffic, prospect data, and follow-up records</li><li>
Review and audit lease files for accuracy and completeness</li><li>
Assist with move-in readiness, including unit inspections and coordination</li></ul>
Marketing &amp; Community Engagement<ul><li>
Support marketing efforts to drive traffic and visibility</li><li>
Assist with resident events and community initiatives</li><li>
Identify opportunities to improve traffic, leasing performance, and overall experience</li></ul>
What We&rsquo;re Looking For<ul><li>
Strong communication and interpersonal skills</li><li>
Comfortable in a sales-driven environment with performance expectations</li><li>
Organized and able to manage multiple priorities at once</li><li>
Ability to handle a fast-paced environment and shifting priorities</li><li>
Professional, reliable, and accountable</li><li>
Team-oriented with a willingness to support the broader community</li></ul>
BENEFITS<ul><li>
Health, Dental &amp; Vision insurance offered after 30 days of employment</li><li>
Company paid Group Life Insurance and Short Term Disability</li><li>
Voluntary AD&amp;D Insurance and Long-Term Disability</li><li>
401(k) with Company match after 6 months of employment</li><li>
15 days of PTO/2 Personal Days</li><li>
7* Observed/Paid Holidays (*Veterans are also eligible for Veterans Day)</li><li>
Company provided apparel/uniforms</li></ul>
Requirements:

Qualifications<ul><li>
High school diploma or GED required</li><li>
Previous customer service or sales experience preferred</li><li>
Basic computer skills and ability to learn property management software (e.g., Onesite)</li><li>
Valid driver&rsquo;s license and reliable transportation required</li></ul>
Schedule &amp; Expectations<ul><li>
Ability to work a flexible schedule, including weekends</li><li>
Consistent attendance is essential to support community operations</li><li>
May be required to work additional hours based on business needs</li></ul>
Physical Requirements<ul><li>
Regularly required to sit, stand, walk, and use hands</li><li>
Occasionally lift up to 20 pounds</li><li>
Ability to tour the community and walk units as needed</li></ul>
Work Environment<ul><li>
Office and on-site community environment</li><li>
Regular interaction with residents, prospects, and team members</li><li>
Moderate noise level typical of an office setting</li></ul>
Acknowledgement
This job description outlines the general nature of the role and is not intended to be a complete list of all duties or responsibilities.</div>

Harbor Group Management

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.
 
Leasing Specialist
 
Job Title: Leasing Specialist
 
Division: Multifamily
 
Status: Non-Exempt
 
JOB SUMMARY: The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.
 
<ul>
<li>Greet prospective residents, conduct property tours, and showcase available apartments and amenities.</li>
<li>Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.</li>
<li>Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.</li>
<li>Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.</li>
<li>Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.</li>
<li>Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.</li>
<li>Coordinate resident referral programs, employer outreach, and participate in local networking efforts.</li>
<li>Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.</li>
<li>Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.</li>
<li>Conduct follow-up communication with prospects and new residents to ensure satisfaction.</li>
<li>Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.</li>
<li>Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).</li>
<li>Keep guest cards updated and perform follow-ups on all leads.</li>
<li>Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.</li>
<li>Ensure leasing office and tour path are presentable and meet show standards at all times.</li>
</ul>
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 
<ul>
<li>High School Diploma or equivalent.</li>
<li>Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.</li>
<li>Proficient with Microsoft Office and Property Management software experience is a must.</li>
<li>Experience utilizing social media (Facebook, Instagram, etc.) is preferred.</li>
<li>Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.</li>
<li>Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.</li>
<li>Must be customer-service oriented with the ability to interact professionally with residents and vendors.</li>
<li>Flexibility to work weekends if required by the property.</li>
<li>Valid driver’s license required (for operating golf carts if applicable).</li>
</ul>
#LI-ED2
 
WHAT WE OFFER: 
<ul>
<li>Competitive Salaries & Bonuses</li>
<li>Medical, Dental & Vision Plans</li>
<li>401(k) Plan with Employer Matching Contributions</li>
<li>Paid Time Off (PTO) & 10+ Paid Holidays</li>
<li>Paid Parental Leave</li>
<li>Paid Birthday Off (Multifamily)</li>
<li>Flexible Spending Accounts</li>
<li>Company-Paid Long-Term Disability</li>
<li>Company-Paid Life Insurance</li>
<li>Short-Term Disability</li>
<li>Health Savings Account with Employer Contributions</li>
<li>Pre-Tax Commuter Benefit (Corporate)</li>
<li>Wellness Perks</li>
<li>FinFit Financial Wellness Program</li>
<li>Legal Resources</li>
<li>Employee Apartment Discount</li>
<li>Employee Referral Program</li>
<li>Employee Assistance Program</li>
<li>Tuition Reimbursement</li>
<li>Insta Pay Eligible</li>
<li>Volunteer & Community Service Opportunities</li>
<li>Employee Recognition & Awards</li>
</ul>
Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.
 
Veteran Friendly
 This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
 Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.
 
Leasing Specialist
 
Job Title: Leasing Specialist
 
Division: Multifamily
 
Status: Non-Exempt
 
JOB SUMMARY: The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.
 
<ul>
<li>Greet prospective residents, conduct property tours, and showcase available apartments and amenities.</li>
<li>Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.</li>
<li>Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.</li>
<li>Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.</li>
<li>Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.</li>
<li>Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.</li>
<li>Coordinate resident referral programs, employer outreach, and participate in local networking efforts.</li>
<li>Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.</li>
<li>Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.</li>
<li>Conduct follow-up communication with prospects and new residents to ensure satisfaction.</li>
<li>Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.</li>
<li>Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).</li>
<li>Keep guest cards updated and perform follow-ups on all leads.</li>
<li>Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.</li>
<li>Ensure leasing office and tour path are presentable and meet show standards at all times.</li>
</ul>
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 
<ul>
<li>High School Diploma or equivalent.</li>
<li>Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.</li>
<li>Proficient with Microsoft Office and Property Management software experience is a must.</li>
<li>Experience utilizing social media (Facebook, Instagram, etc.) is preferred.</li>
<li>Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.</li>
<li>Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.</li>
<li>Must be customer-service oriented with the ability to interact professionally with residents and vendors.</li>
<li>Flexibility to work weekends if required by the property.</li>
<li>Valid driver’s license required (for operating golf carts if applicable).</li>
</ul>
#LI-DD1
 
WHAT WE OFFER: 
<ul>
<li>Competitive Salaries & Bonuses</li>
<li>Medical, Dental & Vision Plans</li>
<li>401(k) Plan with Employer Matching Contributions</li>
<li>Paid Time Off (PTO) & 10+ Paid Holidays</li>
<li>Paid Parental Leave</li>
<li>Paid Birthday Off (Multifamily)</li>
<li>Flexible Spending Accounts</li>
<li>Company-Paid Long-Term Disability</li>
<li>Company-Paid Life Insurance</li>
<li>Short-Term Disability</li>
<li>Health Savings Account with Employer Contributions</li>
<li>Pre-Tax Commuter Benefit (Corporate)</li>
<li>Wellness Perks</li>
<li>FinFit Financial Wellness Program</li>
<li>Legal Resources</li>
<li>Employee Apartment Discount</li>
<li>Employee Referral Program</li>
<li>Employee Assistance Program</li>
<li>Tuition Reimbursement</li>
<li>Insta Pay Eligible</li>
<li>Volunteer & Community Service Opportunities</li>
<li>Employee Recognition & Awards</li>
</ul>
Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.
 
Veteran Friendly
 This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
 Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

The NRP Group

<div>Come join NRP&rsquo;s A+ team! We&rsquo;ve been recognized as a &ldquo;Top Workplace&rdquo; because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career.
NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association&rsquo;s Best Places to Work.
We value our employees by offering a competitive benefit package including:<ul><li>
Commission and bonus opportunities</li><li>
Paid vacation and sick leave</li><li>
11 Paid holidays</li><li>
Paid maternity &amp; parental bonding leave</li><li>
Short &amp; long term disability</li><li>
Medical/Dental/Vision/Life Insurance</li><li>
401(k) Match</li><li>
Training, certification, &amp; growth opportunities</li><li>
Employee referral &amp; recognition programs</li></ul>
Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information, please visit www.NRPGroup.com.
Under the direction of the Community Manager, the Leasing Specialist is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service.
Essential Functions Statement(s): 
 
Sales/Marketing<ul><li>
Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins</li><li>
Perform telephone market surveys and physical shops of competitors</li><li>
Recommend strategies and programs for on-site marketing activity</li><li>
Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention</li><li>
Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support</li><li>
Recommend programs and strategies to increase qualified traffic and closing ratios</li><li>
Maintain passing e-shop, phone shop, and physical shop scores</li><li>
Maintain closing ratios in line with NRP policies and procedures</li><li>
Maintain a working knowledge of the LIHTC program and be able to help ensure file compliance</li></ul> 
Administrative<ul><li>
Adhere to all NRP prospect and resident follow up procedures including, but not limited to, sales, service, request and random follow up</li><li>
Inspect apartments with the new residents at move in and complete all the necessary paperwork</li><li>
Support Community Assistant with tracking renewals, lease expirations, and notices to vacate</li><li>
Collect and accurately process and report receipt of application fees, security deposits, rents and other fees</li><li>
Accurately process and report receipt of application fees, security deposits, rents and other fees</li><li>
Keep files, desk, and leasing area organized</li><li>
Comply with all Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards</li><li>
Inspect market ready units and models each morning, ensure models/mini-models are stacked with refreshments, lights on and show ready</li><li>
May occasionally be required to assist at other properties</li><li>
Run errands to support the property as necessary</li></ul> 
Customer Service<ul><li>
Assist in planning of resident functions</li><li>
Walk the property for curb appeal and overall property appearance</li><li>
Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standard are met</li><li>
Provide excellent customer service and display courteous and professional attitude toward all customers</li><li>
Maintain availability for resident functions, community affiliated events and weekends</li><li>
Perform other duties as required</li></ul> 
SKILLS &amp; ABILITIES 
 
Education: High school diploma or equivalent, college preferred, Tax Credit Specialist (TCS) accreditation preferred 
 
Experience: 1-year customer service or sales experience (or relevant education) 
 
Technical Skills: Strong computer skills and proficiency in Microsoft Office, Yardi Experience preferred 
 
Other Requirements: Valid Driver&rsquo;s License and reliable transportation
The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.</div>

Shea Apartment Communities

<div><div>Description
The Floating Leasing Specialist is responsible for presenting and leasing a community to prospective residents, leasing apartments, providing customer service, renewals, and participating in the marketing of the community. The Floating Leasing Specialist works in conjunction with the property management team that they are assigned to on a daily basis to achieve the leasing goals established for the property as well as the goals of Shea Properties. The Floating Leasing Specialist will be required to assist on various properties in the region as needed. The Floating Leasing Specialist works in conjunction with the property management team to achieve the leasing goals established for the property as well as the goals of Shea Properties. The pay range for this position is $22.00 - $24.00.hour. The Floating Leasing Specialist is also eligible to participate in the Office Sales Bonus, Club Shea Program and the discretionary annual bonus plan. JF Shea offers a competitive benefit package including PTO, paid holidays, medical, dental, dental, vision, 401K, disability, life insurance, discounted apartment (based on availability) and cell phone allowance.
The Floating Leasing Specialist, as with all Shea team members, is expected to conduct himself/herself in a professional manner that is consistent with Shea Core Values and the Business Ethics, Employee Conduct and Confidentiality policy.
Job Duties<ul><li>
Participates in lineup every morning.</li><li>
Opens and inspects the models and the market &ldquo;ready&rdquo; vacants daily to ensure they are presentable in accordance to established standards. Ensures leasing center is open and ready for business on time each day.</li><li>
Maintains office presentation in a professional manner. Assists with closing and securing the office and models daily.</li><li>
Answers telephone and email leads by responding to leasing inquiries.</li><li>
Responds to all Vaultware, PopCard and internet leads on a daily basis.</li><li>
Writes and posts a minimum of three Craigslist ads daily and possibly more if directed by Supervisor to do so.</li><li>
Must follow Yieldstar pricing procedures as directed by supervisor.</li><li>
Greets and presents property to prospective residents through personalized tours. Gathers information regarding needs, and qualification of prospective resident. Conducts follow-up with prospects.</li><li>
Leases apartments by actively marketing and promoting the apartment community.</li><li>
Responsible for accurately and timely Yardi input for all telephone, email and walk-in traffic. Also responsible for inputting rentals and cancellations.</li><li>
Compiles welcome paperwork with lease, associated addendums and forms in compliance with policies and procedures. Establishes move-in appointments for reviewing the lease and lease documents with new residents.</li><li>
Upon move-in, completes a thorough walk through of apartment and community amenities with the new residents.</li><li>
Gathers competitive market information weekly/monthly through telephone calls, internet research and site visits.</li><li>
Prepares routine reports (weekly and quarterly market survey) and shares information with on-site management team. Shops the competition to compare sales technique, pricing strategy and merchandising.</li><li>
Works with the team assigned to ensures all information is input into Yardi by the close of each business day.</li><li>
Champions their individual Leasing Fundamentals process.</li><li>
Assists in maintaining an accurate and current priority wait list and assures all prospects are kept in constant communication with leasing availability.</li><li>
Provides customer service per Shea core values and customer care service standards.</li><li>
Demonstrates the ability to handle resident concerns and direct them to the ACM and CM when appropriate.</li><li>
Performs other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community.</li></ul> 
Technical/Professional Knowledge (Knowledge/Skills, Education, and Experience)<ul><li>
Effective written and verbal communication</li><li>
Six months sales and/or customer service experience in at least one of the following industries: property management, hospitality, retail, real estate.</li><li>
Apartment leasing experience preferred</li><li>
Familiar with Microsoft Office products (Word/Excel/Outlook)</li><li>
Yardi preferred</li><li>
Basic math skills</li><li>
Time management and organization skills</li><li>
High School diploma or equivalent required</li><li>
College degree or some college preferred</li></ul> 
Work Environment
The Floating Leasing Specialist works on-site at several apartment communities and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies depending on the property. Hours are usually scheduled from 8:50 a.m. &ndash; 5:50 p.m. The position is required to work weekend days (Sat/Sun). However, the Floating Leasing Specialist should be flexible with availability depending on the needs of the property. Must be able and willing to travel, if needed, 10-25% of the time. Must have reliable transportation to work at different locations based on assignment for the day.
Physical Requirements
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to occasionally drive during the course of work. 
Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
EOE/M/F/D/V</div></div>

Floating Leasing Specialist

Avanath Capital, LLC

<div>Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role: The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.
<ul>
<li>An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities.</li>
<li>An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This includes, but is not limited to, seeking resources throughout the organization via the organization's support services and senior leadership.</li>
<li>An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff member feels seen, heard, and valued as you and the staff work to resolve challenges.</li>
</ul>
Qualifications
<ul>
<li>Passion for providing exceptional customer service.</li>
<li>2+ years of sales and/or customer relations experience</li>
<li>Low-income housing and tax credit experience is highly desired.</li>
<li>Bilingual (English &amp; Spanish) highly desired.</li>
<li>Thrives in a fast-paced environment.</li>
<li>Flexible schedule that may include evenings and weekends.</li>
<li>Solid computer knowledge, Windows (Word, Excel), internet, and e-mail</li>
<li>Working knowledge of Yardi Voyager Property Management software</li>
</ul>
Key Accountabilities
<ul>
<li>Customer Service &amp; Sales</li>
<li><ul><li>At all times, regardless, provides A+ customer service.</li>
<li>Greet and qualify all prospects.</li>
<li>Record all telephone and in-person visits on guest cards.</li>
<li>Inspect models and available &quot;market-ready&quot;, communicate related service needs to Community Manager.</li>
<li>Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale.</li>
<li>Have the prospect complete the application and secure a deposit in accordance with the company procedures and Fair Housing requirements.</li>
<li>Update availability report, process applications for approvals.</li>
<li>Ensure the apartment is ready for the resident to move in on the agreed date.</li>
<li>Immediately follow up on prospects that did not close and attempt to close the sale again. If unable to help the prospect, refer them to sister communities to meet the prospect's needs.</li>
<li>Secure new resident signature(s) on appropriate paperwork prior to move-in. Orient new residents to the community.</li>
<li>Assist in monitoring renewals. Distribute and follow up on renewal notices.</li>
</ul></li><li>Administrative</li>
<li><ul><li>Accept rental payments.</li>
<li>Type lease and complete appropriate paperwork and input information on the Yardi System accurately and on a timely basis.</li>
<li>Maintain current resident files.</li>
<li>Distribute all company or community-issued notices.</li>
<li>Maintain accurate monthly commission records on leases and renewals for bonus purposes.</li>
<li>Assist the management team with other various tasks as required.</li>
<li>Consistently implement policies of the community.</li>
</ul></li><li>Resident Retention</li>
<li><ul><li>Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.</li>
<li>Quickly complete maintenance service requests and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.</li>
<li>Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily.</li>
<li>Maintain open communication with Community Manager and Maintenance Supervisor.</li>
<li>Contribute to the cleanliness and curb appeal of the community on a continuing basis.</li>
<li>Assist in planning resident events. Attend events and participate as a host for any event as directed by the Community Manager.</li>
</ul></li><li>Adherence to Property Management Rules, Regulations, and Guidelines</li>
<li><ul><li>Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.</li>
<li>Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.</li>
</ul></li>
</ul>Physical Demands &amp; Working Conditions
<ul><li>The incumbent in this position is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.</li>
<li>Frequent sitting and walking</li>
<li>Repetitive use of the computer, keyboard, mouse, and phone</li>
<li>Reading, comprehending, writing, performing calculations, and communicating verbally.</li>
<li>May work in an elevated site, may walk on uneven ground.</li>
<li>Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.</li>
</ul>
How Avanath Supports You 
 
We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.
 
 
We offer:
<ul>
<li> Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.</li>
<li> Comprehensive Benefits &ndash; health, dental &amp; vision, 401(k), personal time off, paid holidays and more!</li>
<li>Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.</li>
<li> Development &ndash; a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching</li>
</ul>
Diversity &amp; Inclusion

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (&quot;DEI&quot;) are at the very core of Avanath's operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of our culture, our reputation, and our achievements.

We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Our organization's diversity initiatives include&mdash;but are not limited to&mdash;our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:

+ Respectful communication and cooperation between all employees.

+ Teamwork and employee participation, permitting the representation of all groups and employee perspectives.

+ Work/life balance through flexible work schedules to accommodate employees' varying needs.

+ Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity. 


#SW</div>

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