legal operations manager

Contract Bazaar

Operations Manager &ndash; Legal ServicesAbout the CompanyContract Bazaar is a legal services and operations-driven organization offering high-quality, structured, and process-oriented legal support to clients. We are looking for an experienced Operations Manager to lead our service delivery and operational workflows. &quot;This is not a legal drafting or advisory role. It is a core operations and team management role within a legal services environment.&quot;Job SummaryThe Operations Manager will oversee day-to-day service delivery, team performance, workload allocation, TAT adherence, quality monitoring, and process improvement. The ideal candidate will come from a service industry operations background (KPO/BPO/LPO/outsourcing/professional services) with hands-on experience in team leadership, KPI tracking, and workflow management.Key Responsibilities<ul><li>Manage daily operations and ensure timely completion of client deliverables</li><li>Lead and supervise the operations team, ensuring efficiency and workload balance</li><li>Track TATs, SLAs, productivity metrics, and operational KPIs</li><li>Handle client escalations and support issue resolution</li><li>Implement and maintain SOPs, quality checks, and reporting structures</li><li>Drive process improvements to enhance efficiency and reduce turnaround time</li><li>Coordinate with internal teams such as Sales, Technology, and HR</li><li>Conduct training, performance evaluations, and skill development session</li></ul>Required Experience &amp; Skills<ul><li>4&ndash;7 years of experience in operations, service delivery, or process management</li><li>Minimum 2 years in a team lead or managerial role</li><li>Background in service-based industries (KPO/BPO/LPO/consulting/outsourcing/professional services)</li><li>Experience in TAT/SLA management, performance tracking, and reporting</li><li>Strong communication and stakeholder management skills</li><li>Proficiency in MS Office and operational tools</li><li>Exposure to the legal services industry is a plus, not mandatory</li></ul>Who Should Apply<ul><li>Candidates with strong experience in operations, service delivery, workflow management, and team leadership</li><li>Professionals from KPO, BPO, LPO, consulting, outsourcing, shared services, or similar environments</li><li>Applicants seeking operations roles, not legal drafting or litigation roles</li></ul>LocationNoida | On-site | Full-TimeJob Type: Full-timeWork Location: In person

Operations Manager – Legal Services

ALLIED PUBLIC ADJUSTERS INC

<div>If you&rsquo;re a seasoned leader who has experience in legal operations, enjoys building scalable processes, and are driven by data-led improvements, come lead with us. 
 
At Allied Public Adjusters, we don&rsquo;t just adjust claims &ndash; we advocate for policyholders and uncover the full truth behind every loss. Since 1997, we&rsquo;ve worked on behalf of policyholders to demand what&rsquo;s right using technical expertise, field investigations, and uncompromising quality. 
 
Our legal team is not just made of lawyers &ndash; they are protectors of our clients&rsquo; rights, strategists in the face of insurance resistance, and trusted leaders in our organization. As the Legal Operations Manager, you&rsquo;ll lead our legal team, drive performance through efficiency improvements and training, and scale our legal operations without sacrificing precision. 
 
Company Description 
 
Core Values: Go-Getters, Relationship Builders, Intelligent Experts, Truth Champions 
 
Allied Public Adjusters is committed to uncovering the full extent of losses through detailed investigations and providing comprehensive claim demands based on our discoveries. With a legacy since 1997, we combine state-licensed expertise with an in-house assortment of legal professionals, construction estimators, accountants, and adjusters. At Allied, we're not just about claims; we're about people. Join us as we advocate for transparency, equity, and the rightful interests of our community. 
 
Role: 
 
As Legal Operations Manager, you are responsible for designing, implementing, and managing the processes, tools, and resources that enable the legal function to operate efficiently, effectively, and in alignment with business objectives. This role acts as the operational backbone of the legal team, driving improvements in legal claim management, workflow automation, vendor oversight, and compliance tracking. 
 
You&rsquo;ll work closely with the VP of Operations to scale capacity, build SOPs, implement KPIs, deliver training and develop a legal culture that delivers excellence on every file. 
 
Responsibilities: 
<ul>
<li>Work closely with Sales, Marketing, and Operations to align legal processes with overall business goals.</li>
<li>Collaborate closely with our VP of Operations to align the legal team with other operational departments and provide legal expertise.</li>
<li>Supervise, mentor, and manage a team of staff attorneys to ensure adherence to standardized procedures.</li>
<li>Assign casework, monitor performance, and ensure deadlines and quality standards are met.</li>
<li>Provide ongoing training and professional development for the Operations Division.</li>
<li>Help oversee litigation strategy related to property insurance claims.</li>
<li>Review and approve legal correspondence and complex legal settlement agreements.</li>
<li>Maintain awareness of changes in insurance laws and public adjusting rules across jurisdictions.</li>
<li>Ensure the company complies with all state and federal regulations governing public adjusting and legal practice.</li>
<li>Uphold ethical practices and manage conflicts of interest.</li>
<li>Participate in cross departmental strategic planning, budgeting, and process improvement initiatives.</li>
<li>Ensure the legal team provides exceptional internal service with a strong focus on advocacy and results.</li>
</ul> 
What will success look like in the role after one year? 
<ul>
<li>Implement, measure, and get live reporting on KPIs for the team.</li>
<li>Consistent and timely delivery of high-quality legal work that meets established KPIs.</li>
<li>A highly engaged, accountable, and continually improving legal team culture.</li>
<li>An expanded, refined external vendor network effectively meeting organizational needs.</li>
<li>Regularly conducted quarterly trainings across multiple departments.</li>
</ul> 
Qualifications: 
<ul>
<li>Juris Doctor (JD) from an accredited law school.</li>
<li>Active license to practice law in California; multi-state licensure a plus.</li>
<li>Ability to become licensed in other jurisdictions.</li>
<li>Minimum of 7 years&rsquo; experience in legal operations, preferably with experience in insurance law, civil litigation, and/or public adjusting.</li>
<li>Proven experience overseeing property insurance claims litigation is preferred.</li>
<li>Strong leadership, mentorship, and team development skills.</li>
<li>Excellent legal research, writing, and oral advocacy skills.</li>
<li>High-level organizational and case management abilities.</li>
<li>Proficient with legal case management systems and technology tools.</li>
<li>Experience working with public adjusting firms.</li>
</ul> 
Salary: 
<ul><li>
$115,000 - $125,000 annually</li></ul> 

Benefits: 
<ul>
<li>401(k) with 3% non-elective contribution.</li>
<li>Health and dental insurance.</li>
<li>Car and phone allowance.</li>
<li>Generous paid holidays and paid time-off.</li>
<li>Opportunities for career advancement and professional growth.</li>
</ul> 
Our Core Values 
 
We Show Up with G.R.I.T. 
 
Every day. In every role. Through every decision and every moment of every engagement. This is the ethos that defines us. So, let&rsquo;s define it for one another. 
 
Go-Getters: We pursue truth and fairness with speed and expertise. We are responsive, proactive, and committed to prompt, professional service. 
 
Relationship Builders: We nurture relationships based on mutual respect&mdash;challenging insurers when we must and helping them when we can, all in the spirit of resolving claim matters fairly. 
 
Intelligent Experts: We work to achieve mastery of our respective crafts, trusting our teammates to do the same. By focusing on core competencies, we create a team stronger than the sum of its parts. 
 
Truth Champions: We pursue truth above all else. To champion our clients&rsquo; interests most effectively, we seek precisely what is owed&mdash;nothing more and absolutely nothing less.</div>

Legal Manager

Rapsys Technologies Pte. Ltd

Job Title: Case Manager (Legal)Location: Mumbai (Work from Office) Employment Type: Full-timeRole OverviewAs a Case Manager (Legal), you will play a critical role in managing and administering disputes on our platform. This role combines legal knowledge with operational precision, requiring interaction with multiple stakeholders including disputing parties, legal professionals, and empaneled neutrals (mediators/arbitrators). You will ensure efficient case handling, drive process improvements, and contribute to advancing digital justice through innovation and collaboration.Key Responsibilities<ul><li>Administer disputes on the Presolv360 ODR platform in compliance with legal and procedural standards.</li><li>Provide administrative and technical assistance to parties and neutrals during the resolution process.</li><li>Support end-to-end case management&mdash;coordinating communications, timelines, and documentation.</li><li>Oversee the neutral empanelment process, ensuring quality and compliance.</li><li>Respond to judicial requisitions and manage legal correspondence effectively.</li><li>Identify and execute process improvement initiatives within the case management framework.</li><li>Collaborate with cross-functional teams to troubleshoot operational or technical challenges.</li><li>Conduct research and stay updated with emerging ADR/ODR practices, court rulings, and legal reforms.</li><li>Assist in developing training resources and contribute to knowledge-sharing initiatives.</li><li>Champion innovation in legal operations and support the digital transformation of dispute resolution.</li></ul>Skills &amp; Qualifications<ul><li>LLB or LLM from a recognized institution.</li><li>Minimum 2 years of experience, preferably in the ADR, ODR, or legal operations domain.</li><li>Strong drafting skills and exceptional verbal and written communication abilities.</li><li>Highly organized and detail-oriented, with the ability to multitask and prioritize efficiently.</li><li>Proficient in Microsoft Office Suite and tech-savvy with a willingness to adopt new tools.</li><li>Ability to work independently and collaboratively in a fast-paced, evolving environment.</li><li>Demonstrated passion for innovation, people-centric work, and continuous learning.</li></ul>Job Type: Full-timePay: &#8377;15,186.69 - &#8377;600,000.00 per monthApplication Question(s):<ul><li>Do you have a minimum of 2 years&rsquo; experience, preferably in ADR (Alternative Dispute Resolution) or ODR (Online Dispute Resolution)?</li><li>Are you a graduate in law (LLB or LLM)?</li><li>Do you have excellent drafting skills, as well as strong written and verbal communication abilities?</li><li>Are you proficient in using Microsoft Office Suite (Word, Excel, PowerPoint, etc.)?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Case Manager (Legal)

The Walt Disney Company (Corporate)

About The Role and Team:The Senior Manager, Legal Operations- New Technology (Tech) is responsible for managing multiple Management Operations workstreams in support of the General Counsel's strategic commitment to Operational Excellence, Inclusion and Development.In collaboration with the Director of Legal Operations and peers, the Senior Manager, Legal Operations - New Tech will be responsible for leading a team that explores new technology with a heavy emphasis on AI tools.This includes identifying tools, arranging pilots, measuring potential ROI; recommending changes and coordinating testing and training.This work includes acting as a liaison between legal and IT in support of the growth of our robust and seamless portfolio of Legal technology.The Senior Manager, Legal Operations New Technology (Tech) will provide collaborative leadership of initiatives that arise in support of the objectives of the department, helping to ensure smooth and optimize operations within the full department.What You Will Do:Identify/Measure/Test/Implement Legal Tech Portfolio <ul><li>Research new legal tech and partner with teams in and outside of legal to ensure alignment</li><li>Gather requirements to add tools</li><li>Create cohesive and comprehensive strategy with corresponding 1, 5 and 10 year plans</li><li>Plan necessary change management and process changes to complement the technology changes</li><li>Ensure compliance with all internal standards, policies and best practices</li><li>Regularly measure and report on legal tech value</li><li>Create and conduct communication plans to socialize changes</li><li>Collect, organize, prioritize, and project manage dozens of transformational leads and make recommendations based upon ROI data</li><li>Stay connected to and leverage enterprise technology transformation</li><li>Identify ways to improve collaboration with law firms and business</li></ul>Team Leadership<ul><li>Develop team members to optimize team productivity and effectiveness as well as employee experience</li><li>Pave the way for success for team members as they chart new or sensitive territory</li><li>Provide guidance on escalated issues</li><li>Oversee support teams and ensure their effectiveness</li><li>Ensure proper documentation is maintained</li><li>Partner with Enterprise IT support teams to remain compliant and to avoid conflicting changes</li><li>Lead strategic partner discussions with stakeholders at all levels within and outside legal</li></ul>Conduct Other Management Operation Initiatives <ul><li>Contribute or lead initiatives as they come up that relate to the objectives of the department</li><li>Ensure smooth and thorough communications are flowing within the department</li></ul>Required Qualifications & Skills:<ul><li>At least five (5) years' work experience in a legal or IT position developing, implementing, and supporting legal solutions and services, with increasingly responsible supervisory/management experience.</li><li>Ideally, the candidate also has experience managing other managerial/supervisory personnel.</li><li>Deep experience with Legal technology including AI</li><li>Demonstrated experience in leading project work and managing people</li><li>Able to communicate clearly and effectively to a diverse array of audiences, including senior executives</li><li>Capable of leading projects across teams</li><li>Ability to prioritize and multitask while meeting tight deadlines.</li><li>Ability to coordinate and liaise with multiple departments using strong project management skills.</li><li>Passionate about transforming business operations using technology with complimentary process and creating a culture of continuous improvement</li><li>Knowledgeable about Legal concepts and processes</li><li>Curious about data and the ability to analyze programs effectively</li><li>Proven ability to scale programs and grow them effectively</li><li>Experience developing teams and working with individuals early in their careers</li><li>Experience developing strategic or departmental planning materials that required consensus gathering from multiple constituents.</li></ul>Preferred Qualifications & Skills:<ul><li>Preferred experience with Legal and/or IT functions</li></ul>Education:<ul><li>Bachelor's degree</li></ul> The hiring range for this position in Burbank, CA is $139,200 to $186,600 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Senior Manager, Legal Operations - New Technology

<div>
 Role Overview: ;Experienced and strategically minded Solutions CoE Manager to lead legal solutioning and project transitions within Legal Support Services practice. The ideal candidate will possess deep expertise in U.S. claims litigation processes, legal operations, client engagement and will play a critical role in pre-sales support, due diligence and capability buildout. ; ;Key Responsibilities: ;Lead the solutioning and transition of legal support engagements from discovery to steady stateParticipate in client due diligence sessions and document &ldquo;as-is&rdquo; and &ldquo;to-be&rdquo; workflowsDesign and deliver pre-process and process-specific training for new engagementsWork directly with client stakeholders (law firms or insurance carriers) to capture requirements and customize solutionsBuild and maintain reusable solution assets (SOPs, training decks, playbooks)Collaborate with delivery teams to ensure seamless knowledge transfer and ramp-upStay up to date on U.S. claims litigation lifecycle, including subpoena processes, record retrieval, and paralegal workflowsPartner with the platform team on features for internal LSS platform and integration with other (internal and external) platformsSupport the sales team with pre-sales materials, RFPs, and client presentations ; ;Required Qualifications: ;Bachelor&rsquo;s degree in Law (LL.B or equivalent) from a reputed university10+ years of experience in legal services, preferably in LPOs, U.S. law firms, or insurance legal departmentsDeep understanding of litigation support services, including: ;Legal Admin &amp; Clerical TasksParalegal &amp; Subpoena ProcessingDocument Review &amp; Record RetrievalDiscovery Responses and Legal Drafting ;Strong client-facing communication skillsAbility to lead and manage cross-functional teams during transitionsComfortable working U.S. EST hours
</div>

3977037-Manager

Uber

<div>About the Role :
 
 
Uber's Chief Legal Office (CLO) Operations team is seeking a Manager, Outside Counsel &amp; Vendor Operations to lead the end-to-end operations and optimization of our legal vendor ecosystem. This role will oversee the processes, systems, and strategic initiatives that support our law firm and vendor relationships, with a strong focus on vendor value optimization,billing compliance and operational scalability. They will be responsible for creating and executing programs to maximize cost savings while ensuring high-quality legal support for the entire department.
 
 
You will partner closely with Legal, Finance, Procurement, Accounting, and Supplier Management teams to deliver seamless customer experiences, while ensuring financial and process discipline. You'll also play a critical role in developing your team, driving operational excellence, and modernizing our vendor operations function to support the evolving needs of the CLO.
 
 
What You'll Do
<ul><li>Set Strategy and Drive Execution : C reate and implement Uber' outside counsel engagement strategy, influencing and aligning with legal leadership and internal stakeholders. Define the priorities for vendor operations, aligning with broader legal operations and organizational goals, but also work in the trenches with the team to execute on established priorities.
</li><li>Optimize Value Realization : Oversee the law firm vendor l ifecycle, including selection, negotiation, management and billing. Negotiate global law firm agreements, including outside counsel requirement terms, hourly rates and alternative fee agreements. Create competitive rate intelligence and benchmarking to aid in negotiations and ad hoc rate approval and establish processes to improve turnaround time.
</li><li>Modernize and Scale Processes: Optimize CLO processes across vendor onboarding, contracting, billing and payment compliance workflows for outside counsel and legal vendors. Work with CLO SMEs to develop playbooks, and optimize the law firm engagement letter review process.
</li><li>Own E-Billing Platform Strategy and Performance : Guide the ongoing development, integration, and support model for our e-billing systems (e.g., SimpleLegal, Coupa), ensuring scalability and usability across stakeholders. Lead system integrations and data flows across e-billing, Salesforce, and financial systems; define KPIs and dashboards for spend analytics, cycle time, and vendor performance.
</li><li>Lead and Manage a global team : Provide day-to-day leadership and professional development for a global team of Program Managers focused on legal vendor management, and operational administration.
</li><li>Ensure Excellence in Billing Operations : Maintain oversight of daily billing operations, including spend request governance, PO and matter creation, invoicing accuracy, and timely payment processing, assisting with escalations as needed.
</li><li>Accruals and Budget Collaboration : Oversee operational processes with Accounting and Finance teams to support legal accruals, budget planning, forecasting, and reporting efforts
</li><li>Cross-Functional Collaboration : Act as the primary point of contact for vendor operations initiatives with Legal leadership, Finance, Procurement, and other key internal stakeholders.
</li><li>Drive Change Management and User Adoption: Lead change initiatives by developing training materials, delivering user education, and clearly communicating new processes to support global adoption across the department.
</li></ul>Basic Qualifications
<ul><li>10+ years of experience in legal operations, vendor management, procurement, or finance, including 3+ years of people management experience.
</li><li>Demonstrable experience with designing, negotiating and evaluating fee agreements and rates, including alternative fee agreements.
</li><li>Experience scaling legal billing operations or vendor management programs. A demonstrated understanding of how to develop, implement, and enhance processes.
</li><li>Working knowledge of legal billing and Procure-to-Pay (P2P) processes and experience with tools such as SimpleLegal, Coupa, or equivalent platforms.
</li><li>Experience reviewing, drafting and coordinating SME feedback for outside counsel engagement letters.
</li></ul>Preferred Qualifications
<ul><li>Demonstrated experience for innovation, leading cross-functional initiatives and improving operational workflows.
</li><li>Background in finance or economics preferred.
</li><li>Superior analytical and legal skills, mature judgment, innovative thinking and a desire to take the initiative and think two steps ahead.
</li><li>Strong, team-oriented collaborator, with confidence and flexibility to perform in nimble, rapidly changing and growing environments, as well as build relationships and gain credibility.
</li><li>Passionate about your work and a desire to have a big impact.
</li><li>Embody the highest standards of integrity, ethics and accountability.
</li>Enthusiasm about Uber and our mission! 
<li>
</li></ul> 
 
For San Francisco, CA-based roles: The base salary range for this role is USD$152,000 per year - USD$168,500 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award &amp; other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.</div>

Manager, Outside Counsel & Vendor Operations

Aurigo

<div></div><div>Date: Oct 27, 2025
Location: IN
Company: Aurigo Software Technologies
<div><div><div><div><h2 class="jobSectionHeader">Description:</h2>
</div><div>
We are seeking a detail-oriented and self-driven Manager &ndash; Legal to manage and support vendor contracts, legal documentation &amp; manage privacy related activities across global operations. Based in Bangalore, this role will be critical in ensuring compliance, risk mitigation, privacy and operational consistency in vendor engagements across India, North America, and other jurisdictions. 
As part of the centralized Finance &amp; Compliance team, you will handle contract review, negotiations, documentation, and compliance tracking for vendors globally. You will liaise with external counsel when needed.
</div></div><div><div><h2 class="jobSectionHeader">
Key Responsibilities</h2>
</div><div>
1. Global Vendor Contract Management 
Draft, review, negotiate, and manage contracts with vendors globally (including NDAs, MSAs, SoWs, service and technology agreements). 
Ensure contracts are aligned with local regulations, company policies, and internal approval workflows. 
Maintain a global repository for vendor contracts with alert mechanisms for renewals, expirations, and compliance obligations. 
Collaborate with procurement, accounts payable, finance, and operations teams across regions to ensure alignment between contract terms and business execution. 
2. Legal and Regulatory Compliance 
Ensure contracts comply with local legal frameworks across key jurisdictions (e.g., India, US, Canada, South Africa). 
Coordinate with external counsel on vendor-side legal issues, disputes, or regulatory matters. 
Track obligations and risks, and escalate legal issues appropriately. 
Maintain compliance documentation and support regional and global audits as required. 
3. Documentation and Process Governance 
Enforce contract governance standards and documentation protocols. 
Drive efficiency in the contract lifecycle through standardized templates and processes. 
Support internal risk management and compliance initiatives related to vendor relationships. 
4. Cross-Functional and Global Collaboration 
Act as a key point of contact for contract-related queries from global teams. 
Support internal stakeholders across regions on contract execution and compliance alignment. 
Participate in process improvements and digitalization initiatives related to contract management. 
5. Intellectual Property and Patent Coordination 
Coordinate with external IP and patent agencies to assist in filing, maintaining, and protecting company intellectual property. 
Provide basic support in patent documentation and correspondence related to vendor-side innovations or third-party tech integrations. 
6. Support for M&amp;A Activities 
Assist with contract diligence, vendor-side documentation, and compliance review during mergers, acquisitions, or strategic investment activities. 
Act as a liaison with external advisors to support legal and operational readiness for potential transactions. 
7. Privacy Governance &amp; Compliance 
Design, implement, and manage the company&rsquo;s data privacy framework, policies, and procedures. 
Ensure compliance with global privacy regulations (GDPR, CCPA, LGPD, etc.) and local data protection laws. 
Monitor regulatory developments and advise leadership on impact and compliance actions. 
8. Data Handling &amp; Risk Management 
Conduct privacy impact assessments (PIAs) and data protection impact assessments (DPIAs). 
Manage data subject rights requests (access, deletion, correction, portability, etc.). 
Identify and mitigate privacy risks across business processes, technology platforms, and third-party vendors. 
9. Training &amp; Awareness 
Develop and deliver training programs to build privacy awareness across the organization. 
Serve as the point of contact for employees on data privacy queries and guidance.</div></div><div><div><h2 class="jobSectionHeader">
Required Skills &amp; Experience</h2>
</div><div><ul><li>Bachelor&rsquo;s degree in law (LLB preferred) or related field.</li>
<li>5+ years of experience in contract management or legal operations, preferably in a global technology or SaaS environment.</li>
<li>Strong knowledge of Indian contract law; exposure to US/Canada legal frameworks is an advantage.</li>
<li>Proven experience handling vendor-side contracts across multiple jurisdictions.</li>
<li>Strong drafting, negotiation, and communication skills.</li>
<li>Organized, detail-focused, and able to manage multiple contracts and stakeholders independently.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader">About Aurigo</h2>
</div><div>
Aurigo is revolutionizing how the world plans, builds, and manages infrastructure projects with Masterworks, our industry-leading enterprise SaaS platform. Trusted by over 300 customers managing $300 billion in capital programs, Masterworks is setting new standards for project delivery and asset management. Recognized as one of the Top 25 AI Companies of 2024 and a Great Place to Work for three consecutive years, we are leveraging artificial intelligence to create a smarter, more connected future for customers in transportation, water and utilities, healthcare, higher education, and the government, with over 40,000 projects across North America. 
At Aurigo, we don&rsquo;t just develop software&mdash;we shape the future. If you&rsquo;re excited to join a fast-growing company and collaborate with some of the brightest minds in the industry to solve real-world challenges, let&rsquo;s connect.
</div></div><div><div><h2 class="jobSectionHeader">
Competencies</h2></div></div></div></div></div>

Manager - Legal

Search 10000+ Legal operations manager jobs near you this November. New roles added regularly across leading industries. Apply today.