level 2 support engineer

DXC Technology

<div><p><b>Job Description:</b></p><p><b>
Job Description:</b></p><p><i>
DXC</i> Technology (NYSE: <i>DXC</i>) is the world&rsquo;s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, <i>DXC</i> Technology serves nearly 6,000 private and public sector clients across 70 countries. The company&rsquo;s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. <i>DXC</i> Technology is recognized among the best corporate citizens globally. For more information, visit www.<i>dxc</i>.technology.</p><p></p><p><b>
We are currently looking for:</b></p><p><b>
Level 2 Support Engineer &ndash; Custom Applications</b></p><p></p><p>
Job location: onsite in Riyadh<b>
</b></p><p></p><p><b>Job Summary:</b></p><p>
The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.</p><p></p><p><b>
Key Responsibilities</b></p><ul><li>
Issue Investigation &amp; Resolution</li><li>
Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.</li><li>
Reproduce issues in test/staging environments to identify bugs or misconfigurations.</li><li>
Conduct detailed log analysis, SQL/database checks, and API validation.</li><li>
Incident Management</li><li>
Classify and prioritize incidents based on severity and business impact.</li><li>
Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.</li><li>
Collaborate with L1 and L3 teams during major incidents and post-incident reviews.</li><li>
 User Support &amp; Communication</li><li>
Communicate with business users or clients to gather additional information when needed.</li><li>
Provide workarounds or solutions while permanent fixes are being developed.</li><li>
Maintain knowledge base and support documentation.</li><li>
Technical Tasks</li><li>
Prepare scripts or SQL queries to validate data or resolve issues.</li><li>
Perform basic configuration changes or updates in non-production environments.</li><li>
Conduct release verification and smoke testing after deployments.</li><li>
Continuous Improvement</li><li>
Analyze recurring issues to suggest long-term fixes or enhancements.</li><li>
Provide feedback to development/QA teams to improve application stability and usability.</li></ul><p></p><p>
Technical Skills:</p><ul><li>
Strong understanding of various technologies (Java, .net and visual basic)</li><li>
Experience with web application architectures (e.g., client/server, REST APIs).</li><li>
Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.</li><li>
Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus.</li></ul><p></p><p>
 Soft Skills:</p><ul><li>
Strong analytical and problem-solving skills.</li><li>
Excellent communication and documentation abilities.</li><li>
Ability to work independently and under pressure.</li><li>
Communication: Slack, Microsoft Teams, Email</li><li>
Code/CI: Git, Jenkins, GitHub Actions</li></ul><p></p><p>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.</p><p></p><p>
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here<i>.</i></p></div><p></p>

Level 2 Support Engineer – Custom Applications

AppsComm Technologies LLC

<p><b>About AppsComm</b></p><p>AppsComm Technologies LLC provides ICT, networking, and ELV solutions across the UAE. We are hiring a Level 1 Engineer with experience in Apple devices and environments to strengthen our support team.</p><p><b>Key Responsibilities</b></p><ul><li>Provide first-line technical support for clients on-site and remotely.</li><li>Troubleshoot Apple products (MacBooks, iMacs, iPads, iPhones) including OS setup, backup, email configuration, and security updates.</li><li>Support network connectivity issues (Wi-Fi, LAN, VPN) and escalate complex cases.</li><li>Perform routine checks on systems, maintain logs, and prepare basic documentation.</li><li>Assist with user account management, software installation, and system updates.</li><li>Work with senior engineers on escalations and project rollouts.</li></ul><p><b>Requirements</b></p><ul><li>1&ndash;2 years&rsquo; IT support or network support experience.</li><li>Hands-on knowledge of Apple operating systems and hardware.</li><li>Basic understanding of networking concepts (IP addressing, VLANs, Wi-Fi setup, DHCP).</li><li>Strong communication and customer service skills.</li><li>Relevant certifications (Apple Certified Support Professional, CompTIA A+/N+) are an advantage.</li></ul><p><b>Benefits</b></p><ul><li>Salary + allowances.</li><li>[Medical insurance]</li><li>[Annual leave and UAE labour law benefits]</li></ul><p><b>Pay</b></p><p>[After discussions ]</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Do you have experience providing support for Apple products (MacBook, iMac, iPad, iPhone)? (Yes/No)</li><li>How many years of IT/network support experience do you have?</li><li>Do you have knowledge of basic networking (IP, Wi-Fi, VPN)? (Yes/No)</li><li>Are you currently based in the UAE and available to join within [X] weeks? (Yes/No)</li></ul>

Level 1 Network Support Engineer (Apple Products) – Dubai

Siemens

<div><div><div><p><b>Dear Aspirant!</b></p><p>
We empower our people to stay resilient and relevant in a constantly changing world. We&rsquo;re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you&rsquo;d make a great addition to our vibrant international team.</p><p><b>
We are looking for: Senior Engineer - Product Technical Support,</b></p><p><b>
You&rsquo;ll make an impact by:</b>
</p><ul><li> Collaborate with customers to resolve a wide range of system and user challenges.</li><li> Act as a customer advocate at Siemens, liaising with the internal teams to ensure the customer&rsquo;s voice is heard.</li><li> Ensure compliance with Siemens' professional standards and processes.</li><li> Prioritize, research, diagnose, troubleshoot, and resolve customer-submitted issues within defined SLAs.</li><li> Record and manage incident in accordance with departments standards.</li><li> Escalate customer issues to appropriate teams or management as needed, and drive issues to resolution.</li><li> Gain a comprehensive understanding of Siemens software operations, becoming an expert in specific functional areas.</li><li> Deploy Gridscale X Meter Data Management software on internal support environments to replicate and troubleshoot issues in-house.</li><li> Develop client-facing knowledge base articles to enhance customers' self-help capabilities.</li><li> Be on-call during weekends and holidays as per the defined rotation.</li><li> Provide feedback and contribute to process documentation and tool improvements for continuous enhancement of the support process.</li></ul><p><b>
Use your skills to move the world forward!</b></p><ul><li> Bachelor&rsquo;s degree in computer science or equivalent.</li><li> 6-9 years of hands-on experience in a Level 2/Level 3 customer support or delivery service team, showcasing strong problem-solving and software troubleshooting skills, with the ability to effectively communicate technical issues, prioritize tasks, and enjoy working with customers.</li><li> At least 2 years of experience supporting cloud applications, preferably in an AWS environment.</li><li> Excellent verbal and written communication skills.</li><li> Working knowledge of Java and Oracle in a UNIX/Windows environment.</li><li> A self-starter with a &ldquo;can do&rdquo; attitude.</li><li> Team player capable of collaborating within our global support team.</li><li> Proved ability to effectively diagnose and resolve technical customer issues.</li></ul><p></p><p><b>
Create a better #TomorrowWithUs!</b></p><p>
This role is based in Noida, where you&rsquo;ll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.</p><p></p><p>
We&rsquo;re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.</p><h2 class="jobSectionHeader"><b>
Find out more about Siemens careers at: </b><b>www.siemens.com/careers</b></h2><p><b>
Find out more about the Digital world of Siemens here: </b>www.siemens.com/careers/digitalminds</p></div></div></div>

Senior Engineer - Product Technical Support

Oivan Group Oy

<div><h4 class="jobSectionHeader"><b>What We Need
</b></h4><p>Oivan is looking for a Senior Network Security Engineer, preferred with experience in F5, PaloAlto and Fortinet security products such as WAF and NGFW<br>
The candidate will implement and maintain network and security on IaaS cloud mainly Openstack. He should oversee network configuration, FW roles, IPSec and various VPN technologies.Oivan is looking for a passionate network and security engineer to join our talented pool of resources, with at least 5 years of experience in managing and troubleshooting network/security infrastructure<br>
You will work as operation and Level-2 support engineer to fulfill daily requests coming from different internal departments and communicate with vendors and services providers for Level-3 support incidents<br>
You will be based on-site at our customer&rsquo;s premises in Riyadh, KSA.</p><h4 class="jobSectionHeader"><b>
What You'll Do</b></h4><p>
a. Experience in designing, planning, and implementing various secure network topologies using multivendor technologies (Cisco, PaloAlto &hellip;)<br>
b. Experience in implementing and managing perimeter security controls and solutions based on the recommendation from Cybersecurity department:<br>
o WAN and LAN security<br>
o Site to site VPN and remote VPN access<br>
o Implementing FW policies and threat protection<br>
o Security upgrades, patching, configuration backup<br>
c. Experience in implementation and manage of network technologies and services:<br>
o DNS, DHCP, SYSLOG and IP address management and route optimization<br>
o SNMP and xFlow, AAA, RADIUS and authentication platforms<br>
o IGP (RIP, OSPF&hellip;) , BGP , gateway redundant protocol such as VRRP<br>
o L2 ethernet switching network based on Cisco technology: Access and core, port-channel and trunk ports, uplink and access, VLANs, STP flavors and other loop-prevention technologies<br>
o Wireless access point design, configuration and troubleshooting<br>
d. Providing level 2 support for access, core and perimeter infrastructure:<br>
o Monitoring the KPI&rsquo;s for network and security physical and virtual appliances such as CPU, memory, link utilization, response time and throughput, and maintain the agreed level of operation health<br>
o Security controls implementation, auditing and monitoring<br>
o Incident handling, problem troubleshooting and reporting<br>
o Experience in providing Level2 support, incident handling and root cause analysis reporting<br>
o Continuously monitor web traffic and application behavior to detect, analyze, and respond to threats&mdash;leveraging both traditional network tools and application-layer firewalls.<br>
e. Managing the relation with vendors and service providers, support contract discussion and renewal, SLA tracking, and issues escalation<br>
f. Evaluate and remediate vulnerabilities related to web application threats (e.g., OWASP Top Ten), leveraging virtual patching and rapid policy adjustments when needed.<br>
g. Deploy network segmentation and policy enforcement strategies, ensuring defense-in-depth across layers through segmentation, VPNs, and secure remote access architectures.<br>
h. Leverage automation and scripting (e.g., Python, RegEx) for deployment, monitoring, and rule management of WAF and network security infrastructure.</p><h4 class="jobSectionHeader"><b>
What You Have</b></h4><p>
a. Bachelor Degree in Computer Science / Network Engineering / Electronics or Equivalent qualification. Experience.<br>
b. Minimum 5 years of working experience in the same role<br>
c. Preferably Cisco Certified Professional (CCNP, CCSP)<br>
d. Good communication, interpersonal skills, self-motivated team player, capable of working with minimal supervision. Good service-oriented manner &amp; Efficient problem solver<br>
e. Hands-on with multiple WAF platforms and deep knowledge of web application security.<br>
f. Familiarity with firewall configuration, network protocols (TCP/IP, HTTP/S), and related security services.<br>
g. Familiarity with IPSec, MPLS, and other VPN technologies and routing protocols<br>
h. Working onsite, Riyadh-Saudi Arabia</p><h4 class="jobSectionHeader"><b>
Who We Are</b></h4><p>
At Oivan, we appreciate different lifestyles and cultural backgrounds. We welcome diversity as a strength. We consider all applications equally regardless of race, color, ancestry, religion, national origin, age, citizenship, marital status, disability, orientation or gender identity. We strongly encourage individuals from groups traditionally underrepresented in tech to apply Oivan company culture is reflective of our core values. The decisions we make today influence our tomorrow. We are sincere in our responsibility towards our employees, customers and the environment. Fellowship unites us as an international community of thinkers and doers. Throughout our hiring process, you&rsquo;ll have access to a broad representation of the Oivan team to get to know us as we learn about you.</p><h4 class="jobSectionHeader"><b>
Privacy Notice</b></h4><p>
By submitting your application and CV, you provide explicit consent for us to handle and store your personal information in our HR information systems. We assure you that all data processing activities will strictly adhere to the data protection and privacy regulations applicable in Saudi Arabia. Your information will be treated with the utmost confidentiality and in compliance with the relevant local data protection laws.</p></div>

Network Security Engineer

Luxoft

<div><div><h5 class="jobSectionHeader"><b>Project description
</b></h5><p>This is a requirement for a Tech Support Engineer to strengthen the Murex support team within a leading Australian bank. The role involves providing end-to-end technical support, incident management, and environment maintenance for critical Murex applications. You will work closely with cross-functional teams to ensure high availability, stability, and performance of Murex and related financial systems.
</p></div><div><h5 class="jobSectionHeader"><b>Responsibilities</b></h5>
<div><div><p>Provide Level 2/3 technical support for Murex applications, ensuring timely resolution of incidents and service requests.
</p></div><div><p>Monitor application performance, carry out log analysis, and troubleshoot issues across environments.
</p></div><div><p>Coordinate with infrastructure, middleware, and database teams to resolve system-level issues.
</p></div><div><p>Support deployment, patching, and environment upgrades, ensuring minimal downtime.
</p></div><div><p>Contribute to root-cause analysis and implement permanent fixes to prevent recurrence.
</p></div><div><p>Participate in change, release, and DR activities for Murex platforms.
</p></div><div><p>Develop scripts and automation solutions to streamline monitoring and support activities.
</p></div></div></div><div><h5 class="jobSectionHeader"><b>Skills</b></h5>
<p>Must have
</p><div><div><p>8-10 years of IT experience, with at least 4-5 years in application support for Murex or other mission-critical trading/risk systems.
</p></div><div><p>Strong technical skills in Python, Java, PostgreSQL, and Cloud (AWS/Azure).
</p></div><div><p>Solid understanding of Unix/Linux environments, shell scripting, and middleware components.
</p></div><div><p>Experience managing incidents in high-pressure environments with tight SLAs.
</p></div><div><p>Excellent communication and stakeholder engagement skills.
</p></div></div><p>Nice to have
</p><div><div><p>Knowledge of Murex infrastructure architecture and environment management.
</p></div><div><p>Exposure to CI/CD pipelines, automation frameworks, and DevOps practices.
</p></div><div><p>Understanding of capital markets products (FX, IRD, Commodities).
</p></div><div><p>Familiarity with ITIL processes (incident, problem, and change management).
</p></div></div></div><div><h5 class="jobSectionHeader"><b>Other</b></h5>
<div><div><div><p>Languages</p>
<p>English: B2 Upper Intermediate
</p></div></div><div><div><p>Seniority</p>
<p>Senior</p></div></div></div></div></div>
<br><div><div><div><p>Bengaluru, India
</p></div><p>Req. VR-117324
</p></div><div></div><div><div><p>Murex ECM
</p></div><div><p>BCM Industry</p>
</div><div><p>10/09/2025
</p></div><div><p>Req. VR-117324</p></div></div></div><p></p>

Murex Technical Support Engineer

infinite Computer Solution

<p></p><div><div><div><div><p><b>Skills &amp; Requirements:</b><br>
Job Type: Service Desk Engineer<br>
Base Location: [Hyderabad/Noida] (24x7 Hybrid / Remote / Onsite Support)<br>
Shift Timing: Rotational (24x7x365 coverage)<br>
Prerequisite: Must be open to night shifts and weekend coverage<br>
Range of Year Experience &ndash; 7 &ndash; 10 Years<br>
RTO &ndash; Hybrid Model<br>
Bachelor&rsquo;s degree in IT, Computer Science, or related field (or equivalent experience).<br>
Familiarity with ITSM platforms (e.g., ServiceNow)<br>
Strong understanding of Windows OS, basic networking, and enterprise applications.<br>
Excellent communication skills in English (written and verbal).</p><ul><li>
ITIL Foundation Knowledge/certification.</li><li>
Experience with remote desktop and diagnostic tools.</li><li>
Ability to create and maintain SOPs and user guides.</li><li>
Strong problem-solving and analytical skills.</li></ul><p><b>
Role Summary:</b></p><p>
We are looking for a skilled and customer-focused Service Desk Analyst to provide multi-tiered IT support to end users.</p><p>
This role encompasses Level 1 support responsibilities, including enabling self-help capabilities, resolving basic software/hardware issues, and performing advanced diagnostics for escalated incidents and service requests.</p><p><b>
Key Responsibilities:</b></p><ul><li>
Enable and guide end users in using self-help tools for basic software and hardware issues.</li><li>
Support incident and service request reporting.</li><li>
Assist with password reset tools and account recovery processes.</li><li>
Respond to &ldquo;how-to&rdquo; queries and fulfill routine service requests (e.g., password resets, account unlocks, VPN connectivity, Teams, outlook issues, Basic troubleshooting).</li><li>
Remote troubleshooting.</li><li>
Log, categorize, and track incidents and requests to closure.</li><li>
Handle escalated issues requiring specific application knowledge or advanced troubleshooting.</li><li>
Run diagnostics and perform remote support for complex incidents.</li><li>
Coordinate field services for part ordering and desk-side visits as per client policies.</li><li>
Ensure proper documentation and escalation to Level 2 support when necessary.</li><li>
L3 need to also support complex issues related to running the diagnostics and remotely perform advanced troubleshooting.</li><li>
Need to involved in KB process innovation for the team</li><li>
L3 needs to validate if it includes any ordering parts as per Client policies to facilitate any required desk side visits from field services technicians and do a warm transfer to the (Onshore EUS Level 2 Support).</li></ul></div>
</div><div><p><b>Qualifications</b></p>
<div>Graduation</div>
</div><div><p><b>Range of Year Experience-Min Year</b></p>
<div>7</div>
</div><div><p><b>Range of Year Experience-Max Year</b></p>
<div>10</div></div></div></div><div></div>

Senior IT Analyst

<div><p><b>Job Description:</b></p><p>
The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.</p><h1 class="jobSectionHeader"><b>
Key Responsibilities</b></h1><ul><li>
Issue Investigation &amp; Resolution</li><li>
Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.</li><li>
Reproduce issues in test/staging environments to identify bugs or misconfigurations.</li><li>
Conduct detailed log analysis, SQL/database checks, and API validation.</li><li>
Classify and prioritize incidents based on severity and business impact.</li><li>
Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.</li><li>
Collaborate with L1 and L3 teams during major incidents and post-incident reviews.</li><li>
Communicate with business users or clients to gather additional information when needed.</li><li>
Provide workarounds or solutions while permanent fixes are being developed.</li><li>
Maintain knowledge base and support documentation.</li><li>
Prepare scripts or SQL queries to validate data or resolve issues.</li><li>
Perform basic configuration changes or updates in non-production environments.</li><li>
Conduct release verification and smoke testing after deployments.</li><li>
Analyze recurring issues to suggest long-term fixes or enhancements.</li><li>
Provide feedback to development/QA teams to improve application stability and usability.</li></ul><h1 class="jobSectionHeader"><b>
Requirements</b></h1><p>
Technical Skills</p><ul><li>
Strong understanding of various technologies (Java, .net and visual basic)</li><li>
Experience with web application architectures (e.g., client/server, REST APIs).</li><li>
Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.</li><li>
Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus</li></ul><p></p><p>
Soft Skills</p><ul><li>
Strong analytical and problem-solving skills.</li><li>
Excellent communication and documentation abilities.</li><li>
Ability to work independently and under pressure.</li></ul><p></p><p>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.</p><p></p><p><b>
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available</b> here<b><i>.</i></b></p></div><p></p>

L2 Support Engineer - Web Applications

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