level 2 support technician

Finova Labs

<p><b>Job Summary:</b></p><p>The <b>Software Support Specialist</b> is responsible for providing technical support and deployment to end users for software and desktop applications. This role ensures the smooth operation of technology infrastructure, including troubleshooting issues, installing software and applications and data migration. The ideal candidate has strong communication skills, a customer-service mindset, and solid technical system expertise.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide <b>Level 1 and Level 2 technical support</b> for software and system applications.</li><li>Troubleshoot and resolve technical issues via <b>phone, email, chat, and remote support tools</b>.</li><li>Assist with <b>software installation, configuration, and updates</b> for end users.</li><li>Perform <b>data handling and migration tasks</b> using Excel and CSV files.</li><li>Remotely connect with users using tools such as <b>AnyDesk or other MDM/remote access tools</b> to diagnose and resolve issues.</li><li>Document incidents, troubleshooting steps, and resolutions in the <b>service desk ticketing system (e.g., Zendesk)</b>.</li></ul><p><b>Requirements:</b></p><p><b>Education &amp; Experience</b></p><ul><li>Bachelor&rsquo;s degree in <b>Computer Science, Software Engineering, or a related field</b> (or equivalent work experience).</li><li><b>3&ndash;4 years of experience</b> in a desktop support, technical support, or software support role.</li></ul><p><b>Soft Skills:</b></p><ul><li>Strong problem-solving and communication skills.</li><li>Ability to work independently and as part of a team.</li><li>Excellent time management and organizational skills.</li><li>Customer-focused attitude and professional demeanour.</li><li>Excel Skills (Required): Data formatting and clean-up, Sorting and filtering large datasets, VLOOKUP / XLOOKUP, Basic formulas and CSV file handling.</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Experience working in a <b>BPO or technical support environment serving US-based clients. Fluent English communication skills</b> with a neutral or clear accent, both written and verbal.</li><li>Experience handling <b>voice-based technical support or customer interactions</b> with international clients.</li></ul><p>Work Timing: 8:00 PM to 5:00 AM (Monday to Friday)</p><p>Job Type: Full-time</p><p>Work Location: Remote</p>

Remote Software Support Specialist

Captain IT

<p>as <b>Job Summary</b></p><p>A growing IT services firm seeks a bright, motivated individual to provide Level 1/2 support to business clients in the IE area.</p><p><b>To be successful in this position:</b></p><ul><li>Must be detail-oriented and well organized</li><li>Excellent written and verbal communication skills</li><li>Consistently provide great customer service</li><li>Solve simple and complex technical issues</li><li>Must be able to work independently and as part of a team</li></ul><p><b>Technologies you should have experience implementing and supporting:</b></p><ul><li>Solid understanding of LAN, WAN, VLANs, and VPNs</li><li>Desktop Support</li><li>Entry Level Server Administration and Management</li><li>General Network Administration</li><li>Cloud Services Deployments</li><li>Windows Server 2008-2025 (IIS, DHCP, DNS, TCP/IP,)</li><li>VMware and Hyper-V skills and experience desired</li><li>Firewalls Experience (Sonicwalls and some Cisco ASA) highly desired</li></ul><p><b>Responsibilities</b></p><ul><li>Provide technical support to end-users, assisting with software troubleshooting and computer management tasks.</li><li>Manage and maintain computer systems, ensuring optimal performance and security.</li><li>Assist with network configurations, including TCP/IP and VPN setups.</li><li>Support desktop environments, including Windows and Mac OS, while utilizing tools like SCCM and Active Directory.</li><li>Collaborate with team members to resolve IT issues efficiently and enhance user experience.</li></ul><p><b>Desired Qualifications:</b></p><ul><li>At least 1-3 years of experience working for other MSPs is preferred</li><li>Extensive knowledge of Microsoft Active Directory</li><li>CompTIA A+, Network+, Security+, Cloud+, Microsoft Server (MCSE/MCITP), Cisco, Citrix, Virtualization Certifications</li><li>Strong Experience in Microsoft Windows Platform (desktop and servers)</li><li>Multi-tasking and excellent prioritization skills</li><li>DattoRMM, IT Glue, and ConnectWise PSA, experience highly desired</li></ul><p>Job Type: Full-time</p><p>Pay: From $25.00 per hour</p><p>Work Location: In person</p>

Senior Help Desk Technician

Bechtel

<div><p><b>Requisition ID: 292738</b></p><ul><li><b>
Relocation Authorized: None</b></li><li><b>
Telework Type: Part-Time Telework</b></li><li><b>
Work Location: Sugar Land, TX</b></li></ul><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
Extraordinary teams building inspiring projects:</b></h2></div><div><p>
Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.</p><p></p><p><br>
Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security &amp; Environmental; Energy; Mining &amp; Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations. Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Project Overview:</b></h2></div><div><p>
Bechtel Equipment Operations, Inc. (BEO), a wholly owned Bechtel affiliate company, functions as the construction equipment asset manager of Bechtel Group and is actively engaged in projects across all of Bechtel's business lines. In support of its involvement, BEO uses sophisticated estimating and scheduling systems to assist projects in developing bid proposals, equipment lease versus purchase analysis, tool and consumable utilization forecasts, scaffold estimating and supply, and overall construction fleet utilization plans. Headquartered in Sugar Land, Texas, BEO also manages several permanent global equipment storage and support facilities.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Summary:</b></h2></div><div><p>
The Connected Fleet Level 1 Support Technician provides first-line technical support for Connected Fleet management systems and hardware. This role is responsible for maintaining data integrity across multiple fleet management platforms including Toolhound, Horsetrader, PEMS, Track Unit, and related applications. The technician performs data entry, troubleshoots software and hardware issues, assists field personnel with connectivity problems, and escalates complex technical issues to higher-level support teams. This position serves as the primary point of contact for basic technical support, ensuring system reliability and user productivity. #LI-BH1</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Major Responsibilities:</b></h2></div><div><p><b>
Application Support &amp; Data Management</b></p><ul><li>
Level 1 technical support for Connected Fleet apps (Toolhound, Horsetrader, PEMS, Track Unit, etc.)</li><li>
Accurate data entry across multiple platforms, maintaining consistency and integrity</li><li>
Regular audits and cross-reference checks to identify and correct data discrepancies</li><li>
Update asset records, equipment status, location, and maintenance data in real-time</li><li>
Manage user accounts, permissions, and access levels</li><li>
Generate standard reports and track software issues via ticketing system</li></ul><p></p><p><b><br>
Technical Support &amp; Troubleshooting</b></p><ul><li>
Respond to support requests via phone, email, and ticketing system</li><li>
Troubleshoot software issues (login, navigation, report errors, data sync) and hardware connectivity for scanners, tablets, RFID readers, and mobile devices</li><li>
Escalate complex issues to Level 2/IT/vendors with documentation and follow up on resolution</li></ul><p></p><p><b><br>
System Administration &amp; Maintenance</b></p><ul><li>
Monitor system performance and coordinate vendor updates and maintenance windows</li><li>
Assist with testing new features, maintain documentation, knowledge base, and perform routine health checks</li></ul><p></p><p><b><br>
Training &amp; Communication</b></p><ul><li>
Train new users, create reference materials, and conduct remote training sessions</li><li>
Communicate outages and maintenance schedules; document feedback and feature requests</li></ul><p></p><p><b><br>
Hardware &amp; Device Management</b></p><ul><li>
Set up and troubleshoot scanners, tablets, RFID readers, and BLE equipment</li><li>
Coordinate repairs/replacements and assist with MDM tasks including app deployment</li></ul><p></p><p><b><br>
Additional Responsibilities</b></p><ul><li>
Maintain time tracking logs, participate in team meetings, support warehouse/inventory teams, and assist with special projects</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Education and Experience Requirements:</b></h2></div><div><ul><li>
Requires bachelor's degree (or international equivalent) and 2-5 years of relevant experience or 6-9 years of relevant work experience</li><li>
2-3 years of experience in technical support, help desk, or IT support role.</li><li>
Strong data entry skills with high attention to detail and accuracy.</li><li>
Basic understanding of computer hardware, mobile devices, and peripheral equipment.</li><li>
Proficiency with Windows operating systems and basic troubleshooting procedures.</li><li>
Demonstrated proficiency with MS Office applications including Word, Excel, Outlook, and Teams.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Required Knowledge and Skills:</b></h2></div><div><ul><li>
Experience using ticketing systems or help desk software to track and manage support requests.</li><li>
Excellent verbal and written communication skills with ability to explain technical concepts to non-technical users.</li><li>
Strong customer service orientation with patience and problem-solving abilities.</li><li>
Ability to work independently and manage multiple priorities in a fast-paced environment.</li><li>
Demonstrated ability to learn new software applications and technical systems quickly.</li><li>
Strong organizational skills and ability to maintain accurate documentation.</li><li>
Ability to work in a team-based environment and collaborate effectively with various departments.</li><li>
Knowledge of Bechtel's &quot;Zero Incidents&quot; safety program. Must have a strong drive toward Safety, both on and off the job, a commitment to seeing everyone go home each day as well and healthy as they came to work that day</li><li>
Knowledge of Bechtel quality standards and commitment to maintaining high quality work outputs.</li><li>
Must be willing and able to travel to jobsites in the United States and overseas as needed.</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS:</b></h2><ul><li>
Experience with fleet management software such as Toolhound, Horsetrader, PEMS, Track Unit, or similar applications.</li><li>
Familiarity with asset tracking systems and RFID/BLE technology.</li><li>
Experience with iOS devices and Mobile Device Management (MDM) systems.</li><li>
Knowledge of barcode scanning equipment and troubleshooting scanner connectivity issues.</li><li>
Understanding of network connectivity concepts including WiFi, cellular data, and VPN connections.</li><li>
Experience in construction or industrial environments.</li><li>
Experience creating training materials and conducting user training sessions.</li><li>
Bilingual capabilities (English/Spanish) to support diverse field workforce.</li></ul><h2 class="jobSectionHeader"><b>
WORKING CONDITIONS:</b></h2><ul><li>
Primary work location in office environment with occasional visits to warehouse and project sites.</li><li>
Extended periods of computer use and phone communication.</li><li>
May require occasional overtime or flexible hours to support 24/7 operations.</li><li>
Occasional exposure to warehouse and construction site environments requiring appropriate PPE.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Total Rewards/Benefits:</b></h2></div><div><p>
For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Diverse teams build the extraordinary:</b></h2></div><div><p>
As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent. We are committed to being a company where every colleague feels that they belong-where colleagues feel part of &quot;One Team,&quot; respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably.</p></div></div></div><p></p><p><b><i><br>
Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to </i></b><b>acesstmt@bechtel.com</b></p></div>

Field Operations Support Specialist

Federal Home Loan Bank of Pittsburgh

<div><p><b>Position Summary
</b></p><p></p><p>The Help Desk Analyst serves as a key liaison between frontline support and engineering teams. This role is responsible for advanced troubleshooting of complex or high-priority technical issues, ensuring timely resolution and maintaining exceptional customer satisfaction.
</p><p></p><p>Beyond issue resolution, the Help Desk Analyst leads the development and maintenance of comprehensive knowledge base articles and training materials to support new technologies and evolving processes. By driving documentation standards and knowledge sharing, this position enhances team efficiency, fosters continuous learning, and strengthens the overall support framework within the organization
</p><p>.
</p><p>Key responsibilities include:
</p><ul><li><p>Serving as the primary escalation point for Level 1 technicians on challenging or time-sensitive cases.
</p></li><li><p>Acting as a bridge to engineering teams for deeper technical analysis and resolution.
</p></li><li><p>Performing advanced diagnostics and troubleshooting across multiple systems and platform.
</p></li><li><p>Creating and maintaining detailed knowledge base content and process documentation.
 </p></li><li><p>Developing training resources and onboarding materials for emerging technologies and tools.
</p></li><li><p>Promoting best practices to improve Helpdesk workflows and customer experience.
</p></li></ul><p></p><p><b>Primary Success Factors
</b></p><ul><li><p>Act as the primary escalation point for Helpdesk tickets requiring advanced troubleshooting or urgent resolution.
</p></li><li><p>Provide Level 2 support for Windows desktop, end user hardware, M365 collaboration tools, and AVD connectivity issues.
</p></li><li><p>Demonstrates strong knowledge in the administration of Microsoft applications such as Microsoft Office 365 and Azure environments including but not limited to Azure Active Directory, Exchange Online, SharePoint Online, MS Teams, OneDrive and Intune for mobile device management.
</p></li><li><p>Document Helpdesk workflows, troubleshooting guides, and standard operating procedures.
</p></li><li><p>Creates and maintains knowledge base articles that&rsquo;s located in ticketing system.
</p></li><li><p>Develop and maintain training materials for Helpdesk staff to improve technical proficiency and service quality.
</p></li><li><p>Collaborate with IT teams and vendors to resolve issues beyond Helpdesk level 1 scope.
</p></li><li><p>Ensure compliance with organizational policies and security standards during support activities.
</p></li><li><p>Participate in team knowledge-sharing sessions and contribute to continuous improvement initiatives.
</p></li><li><p>Researches, resolves and responds to complex customer problems in a timely manner, providing excellent listening and verbal skills, including being courteous and kind with the customer's needs in mind.
</p></li><li><p>Provides communication to managers, teams, IT and business units to ensure problems and project needs are addressed in a timely fashion.
</p></li><li><p>Works directly with customers and peers to reproduce, resolve and document issues for server administrators and security engineers to take appropriate corrective action, continuously communicating status updates to leadership and deliver solutions
</p></li><li><p>Demonstrates commitment to welcome, value and foster a climate that promotes and fully leverages team diversity. Participates in employee development through training and technology transfer to existing technical support team members.
</p></li></ul><p></p><p><b>Required Experience
</b></p><ul><li><p>Bachelor&rsquo;s degree in Information Systems, Computer Science, or equivalent work experience.
</p></li><li><p>Minimum of 2 years hands-on technical support experience working in Information Technology on a Helpdesk or ServiceDesk environment.
</p></li><li><p>Two years of experience with Windows OS Solutions and M365 environments.
</p></li><li><p>Proven experience with providing comprehensive technical support, as well as creating technical documentation.
</p></li><li><p>Ability to become aware of new technologies, either through training and/or on-the-job experience.
</p></li><li><p>Knowledge of the legislative and regulatory process
</p></li><li><p>Strong problem-solving and troubleshooting skills for Windows OS, Microsoft 365 (Outlook, Teams, SharePoint), and end-user hardware technologies.
</p></li><li><p>Ability to communicate technical information clearly to non-technical users.
</p></li><li><p>Experience in creating documentation and training resources.
</p></li><li><p>Strong knowledge of ticketing systems and IT support best practices.
</p></li><li><p>Customer-focused mindset with strong interpersonal skills.
</p></li></ul><p></p><p><i>Candidates with 3 or more years of hands-on technical support experience may be considered for an alternative role.
</i></p><p></p><p><i>It is the policy of the Federal Home Loan Bank of Pittsburgh to ensure equal employment opportunity (EEO) for all employees and applicants for employment without regard to race, religion, color, sex, national origin, age, disability status, genetic information, veteran's status, ancestry, sexual orientation or status as a parent as defined by applicable law. It is the Bank's policy to comply with applicable laws concerning the employment of persons with disabilities, including reasonable accommodation for applicants and employees with disabilities.</i></p></div>

Help Desk Analyst

Ochsner Health

<div><p><b>We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, </b><b>and innovate. We believe</b><b> that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
</b></p><p></p><p><b>At Ochsner, whether you work with patients </b><b>every day</b><b> or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!</b></p><p></p>
This job handles first level problem determination, problem/incident recording, problem resolution and problem escalation for company supported products and services. Records the details of reported information systems (IS) service issues and service requests, and works to either restore service as quickly as possible, or alerts and/or escalates them to the appropriate specialist support groups. Responds to telephone calls, email and personnel requests for technical support and supports and maintains user account information including rights, security and systems groups.<p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.<br>
<br>
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.</p><p><b><br>
Education</b></p><p>
Required - High school diploma.</p><p>
Preferred - Associate's degree.</p><p><b><br>
Work Experience</b></p><p>
Required - 2 years information technology experience,</p><p>
OR</p><p>
associate's degree.</p><p></p><p><b>
Knowledge Skills and Abilities (KSAs)</b></p><ul><li><p>
Good technical troubleshooting skills.</p></li><li><p>
Excellent customer service skills.</p></li><li><p>
Proficiency in using computers, software, and web-based applications.</p></li><li><p>
Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.</p></li><li><p>
Ability to travel throughout and between facilities and work a flexible schedule (e.g. more than 8 hours a day).</p></li></ul><p></p><p><b>
Job Duties</b></p><ul><li><p>
Provides first-level support for hardware, software or peripheral equipment.</p></li><li><p>
Completes training and ensures quality improvement.</p></li><li><p>
Maintains help desk documentation, records and procedures.</p></li><li><p>
Provide outstanding customer service.</p></li><li><p>
Performs other related duties as required.</p></li></ul><p></p><p>
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.</p><p>
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.</p><p></p><p>
This employer maintains and complies with its Compliance &amp; Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.</p><p>
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.</p><p></p><p><b>
Physical and Environmental Demands</b><br>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p><br>
Very Heavy Work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Heavy Work. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.<br>
<br>
Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.<br>
There is no occupational risk for exposure to communicable diseases.</p><p></p><p>
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.</p><p></p><p><b>
Are you ready to make a difference? Apply Today!</b></p><p></p><p><b><i>
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.</i></b></p><p></p><p><b><i>
Please refer to the job description to determine whether the position you are interested in is remote or on-site.</i></b> <i>Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.</i></p><p></p><p><b><i>
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or </i></b><b><i>careers@ochsner.org</i></b><b><i>. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.</i></b></p><p></p><p>
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.</p></div><p></p>

IS Support Specialist

Hancock Whitney Bank

<div><div>Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. Please be sure and check the spam folder. You may review, modify, or update your information by visiting and logging into your account.</div><div></div><div>
Essential Duties and Responsibilities include the following. Other duties may be assigned.</div><div></div><div>
Acts as an internal resource available to all bank personnel for situations encountered with computer operating systems or associated components and peripherals.</div><div></div><div>
Provides technical support by answering questions and resolving problems regarding all aspects of the banks departmental computer software applications.</div><div></div><div>
Develops in-dept knowledge of the information needs of the business unit and pursues the technical skills to support those needs.</div><div></div><div>
Develop in depth knowledge of database and database structures to provide application support for the business units.</div><div></div><div>
Monitors systems in the business unit and resolves errors and inefficiencies.</div><div></div><div>
Provide (Level 2) support for departments that have logged problem calls with the Service Desk.</div><div></div><div><br>
Accepts and updates call tickets as appropriate.</div><div></div><div>
Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.</div><div></div><div>
Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.</div><div></div><div>
Enters commands and observes system functions to verify correct system operation.</div><div></div><div>
Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.</div><div></div><div>
Instructs users in use of equipment, software and manuals.</div><div></div><div>
Coordinates activities with help desk, network services or other information systems groups.</div><div></div><div>
Replaces defective or inadequate software packages.</div><div></div><div>
Refers major hardware problems to service personnel for correction.</div><div></div><div>
Secondary Duties</div><div></div><div>
Develops in-depth knowledge of applications used by other busness units as assigned.</div><div></div><div>
Acts as internal resource for assigned business units as it relates to any situation encountered with computer hardware or software.</div><div></div><div>
May be asked to work nights, weekends and holidays.</div><div></div><div>
May be included in an on-call rotation.</div><div></div><div>
Provides guidance and mentoring to Desktop Services technicians and team members.</div><div></div><div>
Provides level 1 support as needed.</div><div></div><div>
Some travel may is required.</div><div></div><div>
Supervisory Responsibilities</div><div></div><div>
This job has no supervisory responsibilities.</div><div></div><div><br>
Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.</div></div>

Service Desk Analyst

<div><div>Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. Please be sure and check the spam folder. You may review, modify, or update your information by visiting and logging into your account.</div><div></div><div>
Acts as an internal resource available to all bank personnel for situations encountered with computer operating systems or associated components and peripherals.</div><div></div><div>
Provides technical support by answering questions and resolving problems regarding all aspects of the banks departmental computer software applications.</div><div></div><div>
Develops in-dept knowledge of the information needs of the business unit and pursues the technical skills to support those needs.</div><div></div><div>
Develop in depth knowledge of database and database structures to provide application support for the business units.</div><div></div><div>
Monitors systems in the business unit and resolves errors and inefficiencies.</div><div></div><div>
Provide (Level 2) support for departments that have logged problem calls with the Service Desk.</div><div></div><div><br>
Accepts and updates call tickets as appropriate.</div><div></div><div>
Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.</div><div></div><div>
Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.</div><div></div><div>
Enters commands and observes system functions to verify correct system operation.</div><div></div><div>
Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.</div><div></div><div>
Instructs users in use of equipment, software and manuals.</div><div></div><div>
Coordinates activities with help desk, network services or other information systems groups.</div><div></div><div>
Replaces defective or inadequate software packages.</div><div></div><div>
Refers major hardware problems to service personnel for correction.</div><div></div><div>
Secondary Duties</div><div></div><div>
Develops in-depth knowledge of applications used by other business units as assigned.</div><div></div><div>
Acts as internal resource for assigned business units as it relates to any situation encountered with computer hardware or software.</div><div></div><div>
May be asked to work nights, weekends and holidays.</div><div></div><div>
May be included in an on-call rotation.</div><div></div><div>
Provides guidance and mentoring to Desktop Services technicians and team members.</div><div></div><div>
Provides level 1 support as needed.</div><div></div><div>
Some travel may is required.</div><div></div><div>
Supervisory Responsibilities</div><div></div><div>
This job has no supervisory responsibilities.</div><div>
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.</div><div></div><div>
Education and/or Experience</div><div></div><div>
Bachelor's degree from a four-year college or university; two to four years related experience and/or training; or equivalent combination of education and experience</div><div></div><div>
Language Skills</div><div></div><div>
Ability to communicate effectively orally and in writing using the English language; Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; Ability to write reports, business correspondence, and procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public</div><div></div><div>
Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.</div></div>

Senior Desktop Support Specialist

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