library customer service assistant

Maricopa County

<div>
 <strong>
  Posting Date
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  <br/>
 </strong>
 05/08/26
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 <strong>
  Application Deadline
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  <br/>
 </strong>
 05/10/26
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 <strong>
  Pay Range
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  <br/>
 </strong>
 $18.00 hourly
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 This position is part-time at 19.50 hours per week and is eligible for overtime compensation for all hours worked over 40 in the designated workweek.
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 <strong>
  Job Type
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  <br/>
 </strong>
 Unclassified
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 <br/>
 <strong>
  Department
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 </strong>
 Library District
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 <br/>
 <strong>
  About The Position
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  <br/>
 </strong>
 Do you enjoy sharing knowledge and priding yourself on your excellent customer service skills? You&rsquo;re just our type! Join our dynamic team of library professionals.
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 As a part-time Library Assistant for our Perry Library, you will provide routine customer service, material routing, and clerical work for the library. Your role will be essential in guiding our customers to explore and use our library services.
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 <strong>
  About Us
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  <br/>
 </strong>
 Do you want to champion the freedom to read and access information?
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 <br/>
 At the Maricopa County Library District, we are continuously working to support the changing need of our diverse and connected community for all of Maricopa County. Our mission is to provide access to technology, digital services, and information to improve the quality of life for our residents.
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 <br/>
 Choose a job with a purpose. Choose the Maricopa County Library District.
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 <strong>
  Proud to Offer
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  <br/>
 </strong>
 <ul>
  <li>
   Work with a greater purpose
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  <li>
   Opportunities for growth and development within Maricopa County
  </li>
  <li>
   Exceptional work-life balance
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   Ability to gain experience in a library setting
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  <li>
   Learn more at Work With Us | Maricopa County, AZ
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  </li>
 </ul>
 <strong>
  We Require
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  <br/>
 </strong>
 <ul>
  <li>
   Two years of customer service experience
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  <li>
   High School diploma or GED
  </li>
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   An equivalent combination of education and experience may be considered in substitution for the minimum qualifications on a year-for-year basis
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   <br/>
  </li>
 </ul>
 <strong>
  We Also Value
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  <br/>
 </strong>
 <ul>
  <li>
   Associate&rsquo;s degree or higher in Library Science, English, Liberal Arts, or a related field
  </li>
  <li>
   Experience working or volunteering in a public library
  </li>
  <li>
   Bilingual skills in Spanish and English
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  </li>
 </ul>
 <strong>
  Job Contributions
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  <br/>
 </strong>
 <ul>
  <li>
   Answer questions and assist customers with finding material and using the library
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  <li>
   Issue, verify, and renew library cards and inform customers of their account status
  </li>
  <li>
   Resolve customer concerns by phone, in person, or e-mail and refer escalated customer concerns to appropriate staff members or supervisors
  </li>
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   Assist customers with the self-service payment kiosk, printing, and study rooms
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   Process library materials for shelving and routing and assist with maintenance and display of the collection.
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   Light cleaning duties, such as dusting, straightening, and general tidying
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  </li>
 </ul>
 <strong>
  Working Conditions
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  <br/>
 </strong>
 <ul>
  <li>
   Library environment, located on the grounds of the Chandler Unified School District&rsquo;s Perry High School
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   Requires evening and weekend availability and the ability to cover shifts at nearby library branches
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   Ability to lift up to 20 pounds floor-to-waist; lift up to 5 pounds waist-to-shoulder, lift 1 pound shoulder-to-overhead, carry up to 10 pounds a distance of up to 50 feet, and push/pull up to 50 pounds a distance of 100 feet
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   Must complete a background check and fingerprint identification upon hire to secure and maintain an Identity Verified Print (IVP) Fingerprint Clearance Card
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  </li>
 </ul>
 <strong>
  Selection Procedure
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  <br/>
 </strong>
 <ul>
  <li>
   Consideration will only be given to candidates who submit online applications
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   Candidates will be contacted primarily through email and their Workday online application profile
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   Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive
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  </li>
 </ul>
 Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact MHRFeedback@maricopa.gov to initiate the interactive process.
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 <strong>
  Apply Now!
 </strong>
</div>


Library Assistant

Geauga County Public Library

<div><div><b>Adult Services Assistant</b></div>
<div><b>Hours /FLSA status:</b> 20 hours part-time non-exempt, Ability to work a varied schedule that includes mornings, afternoons, evenings, and rotating weekends<br>
<b>Reports to:</b> Head of Adult Services<br>
<b>Rate of Pay:</b> $16.00</div>
<div><br>
The Adult Services Assistant is a part-time position that supports library users of all ages through front-line reference and customer service, while also assisting with adult-focused programs and services. This role helps connect patrons with information, technology, and resources, and contributes to creating a welcoming and engaging public library environment for all. This is an excellent opportunity for someone who enjoys working with the community and supporting lifelong learning.</div>
<div><br>
<b>Position Summary:</b>Provides direct reference and reader&rsquo;s advisory service to the public and contributes to Adult Services support activities, including collection maintenance, and programming in collaboration with the Head of Adult Services. Provides assistance and training to the public on digital resources.<br>
<br>
 <b>Essential Job Functions:</b> This list is illustrative, but not exhaustive for this position.</div>
<ul><li>Provides excellent customer service.</li>
<li>Provides direct reference, instruction and reader&rsquo;s advisory service to the public.</li>
<li>Provides direct research assistance to the public in person, by phone, and online using print and digital sources.</li>
<li>Helps the public locate and obtain library materials.</li>
<li>Assists and instructs the public in the use of library resources, including but not limited to use of the library catalog, internet, computers, databases, digital resources, and library equipment.</li>
<li>Performs collection maintenance duties.</li>
<li>Creates displays of adult materials.</li>
<li>Creates, plans, schedules, publicizes, implements, and evaluates adult programs.</li>
<li>Engages in professional development by attending conferences, webinars, and workshops.</li>
<li>Participates in reference training exercises and staff meetings as required.</li>
<li>Other duties as assigned.</li>
</ul><div><b>Minimum Knowledge, Skills, Abilities and Other Characteristics:</b></div>
<ul><li>General knowledge of library materials and services.
</li><li>Strong competence in computer skills and online resources, including the ability to evaluate for accuracy and the ability to learn and work with a variety of new technologies.</li>
<li>Excellent customer service and communication skills.</li>
<li>Ability to prioritize multiple, competing interactions and projects.</li>
<li>Able to work with people of all ages including staff, volunteers, and the public.</li>
<li>Willingness and adaptability to work in a changing work environment.</li>
<li>Safely observes all PERRP procedures.</li>
</ul><div><b>Minimum Education, Experience, and Licensing Requirements:</b></div>
<ul><li>Bachelor&rsquo;s Degree.</li>
<li>Reliable transportation to work and job-related functions.</li>
<li>Successful completion of a background check.</li>
</ul><div><b>Physical Requirements:</b></div>
<ul><li>Ability to operate objects, tools, or controls &ndash; including computers, phones, and office equipment</li>
<li>Competence in completing tasks that involve reading or visual inspection, with or without visual aids.</li>
<li>Effective communication ability in person, on the phone, or over the internet, which may include using speech or other communication devices.</li>
<li>This position requires alternate stationary and mobile activities.</li>
<li>Ability to move objects weighing up to 10 pounds frequently or 40 pounds occasionally with or without assistance.</li></ul></div>

Adult Services Assistant

Loudoun County, VA

JOB
<br>Loudoun County Public Library (LCPL) builds community by promoting the joy of reading and learning. Serving as the civic center of the community, LCPL provides free and equal access to a full variety of library resources and innovative technologies to enhance the quality of life and meet the informational, educational, and cultural interests of the entire community.
<br><br>
EXAMPLE OF DUTIES
<br>Loudoun County Public Library (LCPL) is seeking collaborative, energetic, and community oriented leaders for the position of Assistant Branch Manager at Rust Library in Leesburg, VA. This role serves as the second person in charge of the branch and plays a vital leadership role in supporting daily operations, service quality, and staff development.The Assistant Branch Manager directly oversees the Circulation Department, including supervision, scheduling, training, and performance evaluation of Circulation staff. This position also serves as the person in charge of Passport Services, managing daily passport operations, ensuring compliance with federal acceptance standards, and coordinating staffing and workflow for Rust Library’s passport program.In addition, the Assistant Branch Manager provides oversight and support across public service areas, coordinates cross department scheduling, delivers customer service training, and ensures a high standard of public service for library users of all ages.LCPL’s new Mission, Vision, and Values form the foundation of this work: Mission: Loudoun County Public Library inspires, informs, innovates, and welcomes all.Vision: Loudoun County Public Library builds community and celebrates the joy of reading and learning.Values: We serve the community with respect and expertise. We celebrate learning and curiosity. We embrace creativity and teamwork.The ideal candidate demonstrates a passion for exceptional public service, a commitment to community engagement, and a dedication to fostering a positive, inclusive, and high performing team environment.The successful candidate will: Foster a positive, collaborative team whose work is essential to the library’s mission.Demonstrate excellent communication, interpersonal, and public service skills.Supervise Circulation staff and oversee daily operations of the Circulation Department.Serve as the lead staff member overseeing Passport Services, including operational management and compliance oversight.Coordinate cross department schedules and ensure consistent, high quality customer service.Model and promote LCPL’s Mission, Vision, and Values through leadership and decision making.Stay informed about emerging library trends, technologies, and best practices.Demonstrate strong organizational, technology, and multitasking skills.Additional Information: Rust Library is LCPL’s only passport acceptance facility. The Assistant Branch Manager is responsible for ensuring daily operational excellence for the passport program in addition to other supervisory and operational duties.LCPL provides services seven (7) days per week. Work schedule will vary and will include evenings, weekends, and holidays as assigned. Work location is subject to change based on operational needs.Hiring salary is commensurate with experience.
<br><br>
SUPPLEMENTAL INFORMATION
<br>Successful candidates will undergo background checks as required.

Assistant Branch Manager

TULSA CITY-COUNTY LIBRARY

<div><div>Inspire curiosity. Empower learning. Build community. Join the <b>Rudisill Regional Library</b> team and be a part of the move to our <b>new, larger facility in the historic Gr</b><b>eenwood District!</b></div>
<div></div><div>The <b>Customer Service Assistant</b> in the Children's Department at <b>Rudisll Regional Library</b> will provide exceptional customer service experiences, while promoting lifelong learning and curiosity with open access to all. Provides direction to customers concerning library services and circulation policies; performs other duties as assigned; is flexible and adaptable throughout the workday, in the type and location of work to be accomplished. The Children's Customer Service Assistant will primarily work with children age 0-11.</div>
<div><br>
<b>Customer Service Assistant - 20 hour/week</b><br>
<b>Location:</b> Rudisill Regional Library - 1520 N Hartford Tulsa, OK. 74106<br>
<b>Salary: </b>$14.42/hr.<br>
<br>
<b>Schedule:</b><br>
Monday: 3:00pm - 7:00pm</div>
<div>Tuesday 3:00pm - 7:00pm</div>
<div>Wednesday 3:00pm - 7:00pm</div>
<div>Rotating Friday / Saturday 8:00am - 5:00pm</div>
<div>Occasional Sunday 1:00pm - 5:00pm<br>
<br>
<b>Some additional responsibilities include:</b></div>
<ul><li>Provides general information in person and by phone assisting customers in locating and discovering materials, connecting with available library services, or providing information about the library, referring questions to the appropriate resource;</li>
<li>Assists customers with self check-out machines by instructing how to charge, renew, and discharge library materials to/from customers;</li>
<li>Registers customers by issuing and updating library cards;</li>
<li>Maintains orderly service areas;</li>
<li>Maintains periodical collections, sorts gift items, and prepares new books for circulation as directed;</li>
<li>May help customers with basic technology and Internet problems;</li>
<li>May assist Librarians with programming, as assigned;</li>
<li>Performs other duties as assigned.</li>
</ul>
<div><br>
<b>Education and Experience:</b></div>
<ul><li>High school diploma or G.E.D. required;</li>
<li>Some college level coursework preferred;</li>
<li>Past experience interacting with customers preferred.</li>
</ul>
<div><br>
<b>Physical and Environmental Conditions:</b></div>
<div><br>
Physical Activity: For most positions work regularly requires stooping, bending and light lifting such as three or four reams of paper, four or five books, or other materials (up to 20 pounds). Some positions require moderate physical exertion, such as regularly lifting moderately heavy items (up to 40 pounds) such as crates full of books or pushing heavy (up to 100 pounds) wheeled carts full of books, on a highly frequent basis and/or assuming awkward positions.</div>
<div><br>
Work Environment: Work environment involves everyday risk or discomforts which require normal safety precautions, e.g. use of safe work place practices with office equipment, and or avoidance of trips and falls. For some positions there are usually no major sources of discomfort; work is essentially conducted in a normal office environment with acceptable lighting, temperature, and air conditions. For some positions there may be occasional minor discomforts from exposure to less than optimal temperatures (extreme cold or heat) and air conditions due to exposure to the outdoors.</div></div>

Customer Service Assistant - Children's Department

The Public Library, Albuquerque & Bernalillo County

<p>Do you love working with people? Do you have excellent customer service skills? We may have the position for you!</p><p>The Public Library is hiring for Library Assistant positions at several different branches. Library Assistants work directly with customers to provide library cards, check-in and check-out items, and answer account questions. You will also help customers locate library materials and assist with a wide variety of questions relating to public computers and online library resources.</p><p>We&rsquo;re looking for candidates who are pleasant and helpful in customer service-oriented environments. Many of our processes require attention to detail and organization. You will be an important part of our team and must be reliable and punctual. Additionally, Library Assistants will work closely with a diverse population of community members.</p><p>Positions will be 40 hours per week and will require weekend and/or evening coverage.</p><p><b>Preferred Skills &amp; Abilities</b></p><ul><li>Excellent customer service</li><li>Comfortable working with children and diverse populations</li><li>Clear communication and problem-solving skills</li><li>Able to work both independently and on a team</li><li>Effective time management</li></ul><p>Please note, Library Assistants are contracted through a staffing agency and are not City of Albuquerque positions. Assistants are able to work an assignment for up to two years and may then reapply after a 90-day furlough. Renewed assignment is not guaranteed.</p><p><i>Preference will be given to bilingual Spanish speakers and applicants with previous experience working in a library, bookstore, or in a customer service position.</i></p><p>Pay: $15.00 per hour</p><p>Work Location: In person</p>

University of Tampa

<div></div><div><div>Position Details</div><div>
Job Description</div><div>
The Macdonald-Kelce Library at The University of Tampa has a position available for a Part-Time Library Technical Assistant. This front-line position assists patrons in the use of the library and its resources during weekend hours. Primary responsibilities include the check-out and check-in of circulating items, supervision of student assistants, the answering of phones and greeting visitors, performing inventory, and carrying out opening and closing duties.</div><div></div><div>
The library technical assistant also assumes responsibility of the building when a supervisor is not on duty. This position reports to the Circulation Manager.</div><div></div><div>
Essential Functions<br>
1. Provide outstanding customer service with all library patrons.</div><div>
2. Communicate effectively with students, staff and the public.</div><div>
3. Supervise and train student assistants.<br>
4. Perform library functions such as charging/discharging library items, resolving patron matters, conduct stack maintenance, participate in inventory.</div><div>
5. Instruct and assist patrons with library equipment (e.g. scanners, computers, printers, microfilm readers, etc.).<br>
6. Assist in the sorting and shelving of returned materials.<br>
7. Monitor library entrance and public areas to ensure that patrons follow library policies.<br>
8. Perform opening and closing duties.<br>
9. Participate in inventory projects and shelf maintenance to enhance the quality of service for all library users.<br>
10. Contribute to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures and backgrounds.</div><div></div><div>
Qualifications<br>
1. A high school diploma.<br>
2. Ability to work evenings and weekends as designated by the department.<br>
3. One (1) year experience in a library setting preferred.<br>
4. Familiarity with basic computer operations.<br>
5. Previous supervisory experience a plus.<br>
6. Good communication and organizational skills.<br>
7. Knowledge of or the ability to learn quickly The University of Tampa software programs such as Workday and Microsoft Office.</div><div>
8. Other library clerical and operational support duties as needed.</div><div></div><div>
Work Schedule</div><div>
Academic year: Tuesday through Friday, 3:00 p.m. to 7:00 p.m.</div></div><div></div>

Part-Time Library Technical Assistant

Hagerstown Community College

<div>
 <strong>
  Brief Description
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 </strong>
 <strong>
  SUMMARY STATEMENT
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  <br/>
 </strong>
 The part-time Library Services Assistant provides a range of high-level administrative support tasks to facilitate daily operations, including but not limited to accounting, analyzing and interpreting data, and oversight of library technical support, circulation, and interlibrary loan services.
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 This is a part-time position for 29 hours per week. Proposed schedule: Mondays 7:45 a.m. to 2:15 p.m.; Tuesday to Friday 7:45 a.m. to 2:00 p.m.
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 <strong>
  ORGANIZATIONAL RELATIONSHIPS
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 </strong>
 <ul>
  <li>
   The part-time Library Services Assistant reports directly to and is responsible to the Coordinator of Library and Learning Support Services.
  </li>
  <li>
   The part-time Library Services Assistant works most closely with the Coordinator of Library and Learning Support Services, as well as staff librarians.
  </li>
  <li>
   This is a non-supervisory position. However, the part-time Library Services Assistant assists in providing direction to library student workers.
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  </li>
 </ul>
 <strong>
  Essential Duties
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  <br/>
 </strong>
 <ul>
  <li>
   Oversees daily operations within the physical library.
  </li>
  <li>
   Explains and demonstrates how to access print and online materials.
  </li>
  <li>
   Maintains library software and equipment.
  </li>
  <li>
   Assists students in logging into network accounts, as well as using email, D2L, Microsoft Office, and other campus software applications.
  </li>
  <li>
   Oversees circulation duties including the processing of books and course reserves.
  </li>
  <li>
   Places and processes interlibrary loan requests.
  </li>
  <li>
   Compiles and analyzes data; maintains a variety of usage logs and statistics.
  </li>
  <li>
   Oversees inventory of all library print materials.
  </li>
  <li>
   Processes delinquent accounts and maintains overdue notices.
  </li>
  <li>
   Assists Coordinator with Budgets and Purchasing
  </li>
  <li>
   Maintains records and balances of all expenses for library functions.
  </li>
  <li>
   Contacts vendors, obtains price quotes, and generates purchase orders/check requests for library supplies and resources.
  </li>
  <li>
   Assists librarians with reference, technical services, and administration.
  </li>
  <li>
   Answers basic reference questions in person or via chat service; refers complex requests to librarians.
  </li>
  <li>
   Mends books/materials and alerts Coordinator to condition and/or preservation concerns.
  </li>
  <li>
   Assists with creation and maintenance of library catalog records.
  </li>
  <li>
   Performs other library support services as needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  EDUCATION AND EXPERIENCE
  <br/>
  <br/>
 </strong>
 Associate&rsquo;s or higher degree preferred or the willingness to work towards a degree if hired. 2-3 years of related experience, or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. One or more years&rsquo; experience working in a library setting preferred.
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 <br/>
 <strong>
  Skills And Abilities
  <br/>
  <br/>
 </strong>
 Demonstrates a general understanding of community college library operations; strong customer service skills and the ability to work with a variety of people including students, faculty, and staff; excellent oral and written communication skills; knowledge of a variety of computer software applications and databases; the ability to work independently.
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 <strong>
  WORKING ENVIRONMENT
  <br/>
  <br/>
 </strong>
 Normal office conditions with frequent interruptions. Environment to include lifting 20-25 lbs. Proposed schedule: Mondays 7:45 a.m. to 2:15 p.m.; Tuesday to Friday 7:45 a.m. to 2:00 p.m.
 <br/>
 <br/>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 <strong>
  APPLICATION DEADLINE
  <br/>
  <br/>
 </strong>
 This position is considered open until filled. Applications will continue to be accepted until the position is filled and considered closed.
 <br/>
 <br/>
 The College seeks to hire the best qualified candidate for each position. To support this philosophy and objective, the Human Resource Department provides a process to allow for a comprehensive search of candidates, inclusive of internal and external applicants.
</div>


Library Services Assistant

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