library customer service assistant

City of Norfolk, VA

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<div><p>The City of Norfolk's Department of Libraries is currently seeking a Library Assistant II for its Tucker Branch Library youth services team. The Library Assistant II FT position assists with general library duties such as performing circulation activities of checking in and out materials, reserving material requests, registering new patrons, coordinating interlibrary loans. Provides customer service with assisting with computer and printing. Performing general reference duties of searching of databases and other resources to retrieve information and recommend reading materials. The Library Assistant II will assist with library programming.<br>
<br>
The Norfolk Public Library offers equal opportunity access to information, high quality book and multimedia materials, programs, exhibits, online resources, and technology to meet the needs of our diverse community for life-long learning, cultural enrichment, and intellectual stimulation. To fulfill its mission, the library employs a knowledgeable, well-trained staff committed to excellent service and civility.</p><div><b><br>
Departmental Hiring Salary Range: $43,696.64</b></div></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Essential Functions</b></h2></div>
<div><p>Essential functions include but are not limited to:</p><ul><li><div><br>
Provides regular coverage of Public Service desks.</div></li><li><div>
Assists patrons with the use of computer, copier, scanners, and printers</div></li><li><div>
Promotes in-person and online library services</div></li><li><div>
Demonstrates ability to work in a team environment</div></li><li><div>
Performs circulation/customer service activities by answering reference questions, checking materials in and out, registering new borrowers, and collecting library fees</div></li><li><div>
Receives, sorts, and shelves library materials</div></li><li><div>
Provides quality customer service in person and by telephone.</div></li><li><div>
Proficient with technology &ndash; gaming systems, cameras, and other equipment as required</div></li><li><div>
Assists patrons with equipment such as computer, copier, mobile devices, and scanner</div></li><li><div>
Assists with maintaining and monitoring KidZone, Tween Station, and program room as required</div></li><li><div>
Assists with preparing and executing book displays on children&rsquo;s floor</div></li><li><div>
Provides assistance with library youth services programming as needed</div></li><li><div>
Must be able to stand up to six hours per shift; lift from ground to above shoulder; push and pull loaded carts; bend and stoop; reach shelves from floor level to approximately 6 feet in height using a step stool in narrow aisles and perform tasks requiring manual dexterity.
</div></li><li><div>Ability to lift a minimum of 25 pounds.</div></li><li><div>
Demonstrates excellent organizational skills and ability to prioritize tasks.
</div></li><li><div>Ability to communicate effectively</div></li><li><div>
Performs other duties as assigned.</div></li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Education/Experience</b></h2></div>
<div><p>Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.<br>
<br>
One year of experience in library or related customer service work..</p></div>
<div><h2 class="jobSectionHeader"><b>Additional Information &amp; Requirements</b></h2></div>
<p></p><div><ul><li>Valid Driver's license</li></ul><b>
Work Hours: </b>40 hours/week; varied, to include evening, weekends, and rotating schedules.</div></div></div><p></p>

Library Assistant II

Adams County Library System

<p>The Adams County Library System has a Seasonal Public Services Assistant opportunity available in the Children&rsquo;s Department of the Gettysburg Library:</p><p>Monday: 8:30am &ndash; 5:00pm<br/>Thursday: 12:30pm &ndash; 4:30pm<br/>Friday: 8:30am &ndash; 5:00pm</p><p>The Seasonal Public Services Assistant is a front-line customer service position. Ability to learn and assist customers in traditional library service as well as modern technology-based library service is essential. Sound independent judgment is required.</p><p>The successful candidate must have computer/technology skills to adequately utilize library software, Microsoft Office applications and electronic information sources.</p><p>Physical requirements: Position requires ability to carry/lift bags of library materials up to 40 pounds and manipulate loaded book carts weighing up to 300 pounds over carpeted floors.</p><p>Minimum Education: High school diploma or GED required. Library experience preferred. Bilingual/Spanish preferred.</p><p>Applicant must be able to obtain Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Record Check and an FBI Criminal Background Check.</p><p><b>To see the full job description, go to: adamslibrary.org/about/employment.</b></p><p>This position pays at $15.00 per hour and is anticipated from <b>June 1st through August 4th</b>. Schedule is anticipated to be 20 hours per week at the schedule listed above. Schedule of work hours is subject to change. This position is subject to system-wide reassignment.</p><p>Applicants should indicate the location they are applying for with their application. Please send your cover letter and resume to: hr@adamslibrary.org by May 1, 2026 for full consideration.</p><p>Pay: $15.00 per hour</p><p>Expected hours: 20.0 per week</p><p>Work Location: In person</p>

Seasonal Public Services Assistant - Children's

University of Florida

<p></p><div><div><p><b>JOB NO:</b></p>
<div>539523</div><br>
<p><b>WORK TYPE:</b></p>
<div>Student Ast</div><br>
<p><b>LOCATION:</b></p>
<div>Main Campus (Gainesville, FL)</div><br>
<p><b>CATEGORIES:</b></p>
<div>Office/Administrative/Fiscal Support, Student Services</div><br>
<p><b>DEPARTMENT:</b></p><div>
55020300 - LB-ARCHITECTURE FINE-ARTS</div></div><br>
<div>
<div><div><div><div><b>CLASSIFICATION TITLE:</b></div>
<div>
<p>FWS Student Assistant - Architecture and Fine Arts Library</p></div><br>
</div><br>
<div><div><b>CLASSIFICATION MINIMUM REQUIREMENTS:</b></div> <div>N/A</div>
</div><br>
<div><div><b>JOB DESCRIPTION:</b></div>
<div><div>The Architecture and Fine Arts Library is looking for a customer service- oriented student to join our Service Desk team. Responsibilities of the position include:</div>
<ul><li>Staffing the Service Desk</li>
<li>Searching the UF Library Catalog to determine the location of library materials and if they are available for loan to patrons</li>
<li>Loaning and returning of library materials</li>
<li>Assisting patrons with Course Reserves, printers, scanners, and workstations and answering basic questions regarding their library accounts and policies</li>
<li>Answering telephone calls and providing directional assistance</li>
<li>Assisting patrons with general questions and referring them to other staff members when needed</li>
<li>Organizing and re-shelving circulating library materials</li>
<li>Patrolling the library to collect browsed library materials, and reporting maintenance or technical equipment issues to supervisor</li>
<li>Assisting supervisor with collections projects (re-shelving, dusting, organizing, and shifting sections of the collection)</li>
</ul><div><b>Work Schedule:</b></div>
<div>For the Summer 2026 semester A, May 8 to July 2. Employment may continue into the Summer C semester if the candidate has Federal Work Study award. The current need is for 12 hours a week.</div>
<div></div>
<div>Architecture &amp; Fine Arts Library Summer 2026 Hours</div>
<div>Monday-Friday 8 am - 5 pm</div><br>
<div></div>
</div>
</div><br>
<div><div><b>EXPECTED SALARY:</b></div>
<div>
<p>$14.00/hr</p></div><br>
</div><br>
<div><div><b>REQUIRED QUALIFICATIONS:</b></div>
<div><ul><li>Federal Work Study Award for Summer 2026 semester</li></ul>
<ul><li>Verify your award status here: https://one.uf.edu/financialaid/aidyear/</li></ul><div><br>
<div>
</div></div></div></div><br>
<div><div><b>PREFERRED:</b></div>
<div><ul><li>Registered for Summer 2026 classes at UF</li></ul>
<ul><li>Punctual and reliable</li></ul>
<ul><li>Detail-oriented and self-motivated</li></ul>
<ul><li>Good communication skills and customer-service oriented</li></ul>
<ul><li>Must be able to lift 25 lbs and be able to climb flights of stairs</li></ul>
</div>
</div><br>
<div><div><b>SPECIAL INSTRUCTIONS TO APPLICANTS:</b></div>
<div><div>Please upload the following documents upon submitting your application:</div>
<ul><li>A copy of your r&eacute;sum&eacute;</li>
<li>A cover letter detailing your interest in this position</li>
<li>copy of your Federal Work Study Award page
<ul><li>https://one.uf.edu/financialaid/aidyear/</li>
<li>(One.UF &gt; Financial Aid &gt; Work Study &gt; Federal Work Study)</li>
</ul>
</li></ul><p>Application must be submitted by 11:55 p.m. (ET) of the posting end date.</p>
<p>
This is a time-limited position.</p></div><br>
</div><br>
<div><div><b>HEALTH ASSESSMENT REQUIRED:</b></div> <div>No</div></div></div><br>
</div>
</div><p></p><div><p><b>ADVERTISED:</b></p>
<div>13 Apr 2026</div> Eastern Daylight Time<br>
<p><b>APPLICATIONS CLOSE:</b></p>
<div><div>27 Apr 2026</div></div>
Eastern Daylight Time</div></div><p></p>

FWS Student Assistant - Architecture and Fine Arts Library

Henderson District Public Libraries

<div><p><b>JOB SUMMARY</b></p>
<p>
Performs a variety of clerical and technical work that supports the delivery of library services. Works independently, and as part of a team, using established procedures.
</p><p><b>SUPERVISION RECEIVED AND EXERCISED</b></p>
<ul><li>
Receives direct supervision from Customer Service Coordinator and higher-level supervisory positions.
</li><li>May exercise functional and technical supervision over volunteers in the absence of higher-level supervisory positions.</li></ul>
<p><b>
ESSENTIAL AND MARGINAL FUNCTIONS</b></p>
<ul><li>
Essential and marginal functions and responsibilities may include, but are not limited to the following:</li></ul>
<p><b>
Essential Functions:</b></p>
<ul><li>
Provides excellent library customer service by assisting with circulation, ready reference, readers&rsquo; advisory, library downloadable content, computer assistance, and general library service and information questions.
</li><li>Works at public services desks as assigned; assists customers in locating materials and sources of information; instructs customers in library usage.</li><li>
Instructs and assists library users in use of technology, devices, electronic resources and other library materials and computer programs; troubleshoots and maintains various pieces of equipment; monitors public computers.
</li><li>Checks library materials in and out; renews items; registers customers for library accounts; collects fines and paid items; processes refunds in an automated library circulation environment.</li><li>
Uses point of sale software; counts down and balances cash drawer daily; verifies cash drawer balances of other staff; prepares deposit, as assigned.</li><li>
Responds to customer inquiries, in person and over the phone; answers all incoming calls and routes appropriately; answers directional and simple reference questions.</li><li>
Sorts and shelves library materials, checks for needed materials on shelves and maintains order of shelves; processes and repairs library materials.</li><li>
Maintains orderly appearance of library premises, may assist with book displays.</li><li>
Receives and processes courier items or bins; collects materials from book drop.</li><li>
Places holds for customers; handles requests for materials from other libraries and requests for purchase.</li><li>
Enters, modifies, and deletes data in library material and customer accounts.
</li><li>Informs library customers of library policy.</li><li>
Responsible for scheduling and reservations of study rooms.</li></ul>
<p><b>
Marginal Functions:</b></p>
<ul><li>
May assist in training volunteers.</li><li>
Consults on automated program issues and assists testing these and upgrades in an automated test environment.</li><li>
Maintains supplies and forms; request replacements. Processes funds from pay for print station.</li><li>
Participates in library opening and closing procedures.</li><li>
May participate in community events to inform citizens about district/library services and programs.
</li><li>Attends meetings; may participate in committee service and special events. Promotes library services and programs. Performs related duties as assigned.</li><li>
May be required to drive personal or library vehicle on library business.
</li></ul><p>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p>
<p><b>
KNOWLEDGE, SKILLS, AND ABILITIES</b></p>
<p><b>
Knowledge of:</b></p>
<ul><li>
Basic public library operations and organization.</li><li>
Modern office methods, practices and procedures.</li></ul>
<p><b>
Skill in:</b></p>
<ul><li>
Keyboarding at a level necessary for successful job performance.</li><li>
Computer applications such as word processing, spreadsheets, presentation and databases.</li></ul>
<p><b>
Ability to:</b></p>
<ul><li>
Demonstrate excellent customer service.
</li><li>Provide readers&rsquo; advisory and simple reference services for library users.</li><li>
Learn various library computer procedures, specialized software applications, and operate library computer equipment.</li><li>
Instruct library users and volunteers how to use library services, products and equipment.</li><li>
Work with the public and staff effectively and efficiently, including handling difficult or dissatisfied people.</li><li>
Communicate effectively in English, both verbally and in writing.</li><li>
Sort and file alpha numerically and perform basic math computations.</li><li>
Work a varied schedule, which may change periodically, including weekends and evenings, may work in other libraries as needed.</li><li>
Work well with a wide variety of people and adapt to changes within the organization as they may occur.</li><li>
Use initiative and judgment in a wide variety of situations.</li><li>
Work under pressure in a busy atmosphere.
</li></ul><p><b>QUALIFICATIONS</b></p>
<ul><li>
High school graduate or other equivalent. Two (2) years of college level course work (40 college credits) or two (2) years library experience preferred.</li></ul>
<p><b>
WORK ENVIRONMENT AND PHYSICAL DEMANDS</b></p>
<ul><li>
Public desk service in a central area with a high volume of public contact, handling multiple tasks with frequent interruptions.
</li><li>Normal physical activity including standing or sitting for extended periods, walking, bending, lifting up to 50 pounds, and pushing/pulling up to 150 pounds, upon occasion.
</li><li>Keyboarding and working at a computer monitor required.
</li><li>Phone usage, reading, speaking, and listening required.
</li><li>Interaction with library users may include stressful situations related to enforcing library polices or resolving problems.</li></ul><p></p><p><br>
High school graduate or other equivalent. Two (2) years of college level course work (40 college credits) or two (2) years library experience preferred.</p><p><b>
 Applications accepted through April 22, 2026.</b></p></div>

Customer Service Specialist PT

Champaign County Library

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Under the supervision of the Adult Services Manager, this position assists customers of all ages at our public service desks with information and reference questions; assists and instructs customers with their use of library computers, personal electronic devices, and other technologies including those in The Studio makerspace; prepares displays and demonstrates library resources; helps plan, prepare, and execute programming for adults. Demonstrates enthusiasm and curiosity about the changing world of public libraries; is customer focused and forward thinking; knowledgeable about popular books, movies and current technology and is eager to assist library customers.
 <br/>
 <br/>
 <strong>
  20 Hours a Week And Schedule Is As Follows
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Tuesday: 5:00 - 9:00pm
  </li>
  <li>
   Wednesday: 9:00am - 1:00pm
  </li>
  <li>
   Thursday: 1:00 - 5:00pm
  </li>
  <li>
   Friday: 5:00 - 9:00pm
  </li>
  <li>
   Saturday: 11:00am - 3:00pm
   <br/>
   <br/>
  </li>
 </ul>
 Open until filled, with first review of applicants on April 13, 2026.
 <br/>
 <br/>
 Examples of Duties
 <br/>
 <br/>
 <ul>
  <li>
   Assist and advise customers with their use of library materials, including books, movies, music, media, and electronic resources
  </li>
  <li>
   Assists with questions on software, makerspace tools, and other technology related needs to customers of all ages
  </li>
  <li>
   Maintains current awareness of developments in technology as they relate to libraries and library users, including knowledge of mobile and handheld devices
  </li>
  <li>
   Answer informational and basic reference questions for customers of all ages
  </li>
  <li>
   Assists with planning and executing programs/events
  </li>
  <li>
   Coordinates and contributes content to internal staff and public webpages
  </li>
  <li>
   Assist with training and supervision of library volunteers
  </li>
  <li>
   Assists with training staff and volunteers
  </li>
  <li>
   Monitor and address customer behavior to ensure a safe and welcoming environment
  </li>
  <li>
   Participate in departmental and library-wide training and activities, including technology and safety training
  </li>
  <li>
   Provide excellent internal and external customer service
  </li>
  <li>
   Other duties as assigned
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Exceptional customer service skills and commitment to public service
  </li>
  <li>
   Ability to work with library customers and staff in a consistently friendly and efficient manner
  </li>
  <li>
   Knowledge of and interest in books (print and electronic), music, television series, and movies
  </li>
  <li>
   Excellent computer and technology skills, including use of the Internet, computers, mobile devices, and social media
  </li>
  <li>
   Excellent oral and written communication skills
  </li>
  <li>
   Proficiency with workplace productivity software, including skills in Microsoft Office Suite
  </li>
  <li>
   Some experience with a library catalog or automation system
  </li>
  <li>
   Some knowledge of library procedures, methods, techniques
  </li>
  <li>
   Ability to issue guidance and ensure compliance with the Library&rsquo;s Rules of Conduct and policies
  </li>
  <li>
   Ability to coordinate the work of others, including volunteers
  </li>
  <li>
   Ability to perform routine clerical and record-keeping tasks
  </li>
  <li>
   Ability to maintain reliable attendance and regular schedule
  </li>
  <li>
   Ability to maintain a varied schedule, including day, evening, and weekend rotations
  </li>
  <li>
   Good vision and hearing to effectively engage with customers
  </li>
  <li>
   Manual dexterity to operate computer and phone equipment
  </li>
  <li>
   Physical ability to lift library materials weighing up to 40 pounds, to push fully loaded carts of library materials, and setup for library events/programs
  </li>
  <li>
   Satisfactory pre-employment background check
   <br/>
   <br/>
  </li>
 </ul>
 Acceptable Experience and Training
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor degree required
  </li>
  <li>
   Customer service experience in a public library will be preferred
  </li>
  <li>
   Knowledge of Spanish and/or French is helpful
  </li>
  <li>
   Any combination of experience and training which provides the required knowledge, skills and abilities
   <br/>
   <br/>
  </li>
 </ul>
 The Champaign Public Library offers a comprehensive benefit package to regular full- and part-time employees that includes paid sick leave, vacation, and nine paid holidays each year.
 <br/>
 <br/>
 Employees working 29 hours or less are not eligible for health insurance.
 <br/>
 <br/>
 Other benefits include health and life insurance, and participation in the Illinois Municipal Retirement Fund pension plan, and access to a variety of other programs, such as dental and vision insurance, Employee Assistance Program, and deferred compensation plans.
 <br/>
 <br/>
 01
 <br/>
 <br/>
 Are you a current or previous Champaign Public Library volunteer or practicum student?
 <br/>
 <br/>
 <ul>
  <li>
   Yes
  </li>
  <li>
   No
   <br/>
   <br/>
  </li>
 </ul>
 02
 <br/>
 <br/>
 Do you have any relatives who work for the Champaign Public Library?
 <br/>
 <br/>
 <ul>
  <li>
   Yes
  </li>
  <li>
   No
   <br/>
   <br/>
  </li>
 </ul>
 03
 <br/>
 <br/>
 If you have relatives who work for the Champaign Public Library, please share their name. [The answer box will allow you to enter 12 lines of text.]
 <br/>
 <br/>
 04
 <br/>
 <br/>
 What is your highest level of education?
 <br/>
 <br/>
 <ul>
  <li>
   Less than high school
  </li>
  <li>
   High school diploma or GED
  </li>
  <li>
   Some college
  </li>
  <li>
   College degree or higher
   <br/>
   <br/>
  </li>
 </ul>
 05
 <br/>
 <br/>
 Are you available to work the following schedule?
 <br/>
 <br/>
 <ul>
  <li>
   Tuesday: 5 - 9pm
  </li>
  <li>
   Wednesday: 9am - 1pm
  </li>
  <li>
   Thursday: 1 - 5pm
  </li>
  <li>
   Friday: 5 - 9pm
  </li>
  <li>
   Saturday: 11am - 3pm
  </li>
  <li>
   Yes
  </li>
  <li>
   No
   <br/>
   <br/>
  </li>
 </ul>
 06
 <br/>
 <br/>
 How many years of experience do you have working in a public library?
 <br/>
 <br/>
 <ul>
  <li>
   1-2 years
  </li>
  <li>
   3-4 years
  </li>
  <li>
   5 or more years
  </li>
  <li>
   None
   <br/>
   <br/>
  </li>
 </ul>
 07
 <br/>
 <br/>
 If you have public library experience, please describe the kind of work that you did. [The answer box will allow you to enter 12 lines of text.]
 <br/>
 <br/>
 08
 <br/>
 <br/>
 Please select the experience you have assisting/instructing others with technology, including a makerspace.
 <br/>
 <br/>
 <ul>
  <li>
   1-2 Years
  </li>
  <li>
   3-5 Years
  </li>
  <li>
   5+ Years
  </li>
  <li>
   None
   <br/>
   <br/>
  </li>
 </ul>
 09
 <br/>
 <br/>
 Please tell us about your experience assisting and instructing others in technology.
 <br/>
 <br/>
 10
 <br/>
 <br/>
 How many years of experience do you have assisting with events or programs?
 <br/>
 <br/>
 <ul>
  <li>
   1-2 years
  </li>
  <li>
   3-4 years
  </li>
  <li>
   5 or more years
  </li>
  <li>
   None
   <br/>
   <br/>
  </li>
 </ul>
 11
 <br/>
 <br/>
 Please tell us more about your experience assisting with events and programs. [The answer box will allow you to enter 12 lines of text.]
 <br/>
 <br/>
 12
 <br/>
 <br/>
 Please indicate how many years of experience you have providing excellent customer service.
 <br/>
 <br/>
 <ul>
  <li>
   1-2 years
  </li>
  <li>
   3-4 years
  </li>
  <li>
   5 or more years
  </li>
  <li>
   None
   <br/>
   <br/>
  </li>
 </ul>
 13
 <br/>
 <br/>
 Please tell us about your customer service experience. [The answer box will allow you to enter 12 lines of text.]
 <br/>
 <br/>
 14
 <br/>
 <br/>
 Please describe how your skills, experience, and interests prepare you to be the best candidate for this position at the Champaign Public Library. [The answer box will allow you to enter 12 lines of text.]
 <br/>
 <br/>
 15
 <br/>
 <br/>
 I understand that I am required to submit with this application the names and contact information of three professional references. If you have not included this information in your application profile, please return to your application and complete this requirement.
 <br/>
 <br/>
 <ul>
  <li>
   I have included the names of three references in my application
  </li>
  <li>
   Required Question
  </li>
 </ul>
</div>


Library Associate (20 Hours a Week) - Adult Services

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Under the supervision of the Adult Services Manager, this position assists customers of all ages at our public service desks with information and reference questions; assists and instructs customers with their use of library computers, personal electronic devices, and other technologies including those in The Studio makerspace; prepares displays and demonstrates library resources; helps plan, prepare, and execute programming for adults. Demonstrates enthusiasm and curiosity about the changing world of public libraries; is customer focused and forward thinking; knowledgeable about popular books, movies and current technology and is eager to assist library customers.
 <br/>
 <br/>
 <strong>
  25 Hours a Week And Schedule Is As Follows
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Thursday: 1:00 - 5:00pm
  </li>
  <li>
   Friday: 5:00 - 9:00pm
  </li>
  <li>
   Saturday: 9:00am - 6:00pm
  </li>
  <li>
   Sunday: 1:00 - 6:00pm
  </li>
  <li>
   Monday: 5:00 - 9:00pm
   <br/>
   <br/>
  </li>
 </ul>
 Open until filled, with first review of applicants on April 13, 2026.
 <br/>
 <br/>
 Examples of Duties
 <br/>
 <br/>
 <ul>
  <li>
   Assist and advise customers with their use of library materials, including books, movies, music, media, and electronic resources
  </li>
  <li>
   Assists with questions on software, makerspace tools, and other technology related needs to customers of all ages
  </li>
  <li>
   Maintains current awareness of developments in technology as they relate to libraries and library users, including knowledge of mobile and handheld devices
  </li>
  <li>
   Answer informational and basic reference questions for customers of all ages
  </li>
  <li>
   Assists with planning and executing programs/events
  </li>
  <li>
   Coordinates and contributes content to internal staff and public webpages
  </li>
  <li>
   Assist with training and supervision of library volunteers
  </li>
  <li>
   Assists with training staff and volunteers
  </li>
  <li>
   Monitor and address customer behavior to ensure a safe and welcoming environment
  </li>
  <li>
   Participate in departmental and library-wide training and activities, including technology and safety training
  </li>
  <li>
   Provide excellent internal and external customer service
  </li>
  <li>
   Other duties as assigned
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Exceptional customer service skills and commitment to public service
  </li>
  <li>
   Ability to work with library customers and staff in a consistently friendly and efficient manner
  </li>
  <li>
   Knowledge of and interest in books (print and electronic), music, television series, and movies
  </li>
  <li>
   Excellent computer and technology skills, including use of the Internet, computers, mobile devices, and social media
  </li>
  <li>
   Excellent oral and written communication skills
  </li>
  <li>
   Proficiency with workplace productivity software, including skills in Microsoft Office Suite
  </li>
  <li>
   Some experience with a library catalog or automation system
  </li>
  <li>
   Some knowledge of library procedures, methods, techniques
  </li>
  <li>
   Ability to issue guidance and ensure compliance with the Library&rsquo;s Rules of Conduct and policies
  </li>
  <li>
   Ability to coordinate the work of others, including volunteers
  </li>
  <li>
   Ability to perform routine clerical and record-keeping tasks
  </li>
  <li>
   Ability to maintain reliable attendance and regular schedule
  </li>
  <li>
   Ability to maintain a varied schedule, including day, evening, and weekend rotations
  </li>
  <li>
   Good vision and hearing to effectively engage with customers
  </li>
  <li>
   Manual dexterity to operate computer and phone equipment
  </li>
  <li>
   Physical ability to lift library materials weighing up to 40 pounds, to push fully loaded carts of library materials, and setup for library events/programs
  </li>
  <li>
   Satisfactory pre-employment background check
   <br/>
   <br/>
  </li>
 </ul>
 Acceptable Experience and Training
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor degree required
  </li>
  <li>
   Customer service experience in a public library will be preferred
  </li>
  <li>
   Knowledge of Spanish and/or French is helpful
  </li>
  <li>
   Any combination of experience and training which provides the required knowledge, skills and abilities
   <br/>
   <br/>
  </li>
 </ul>
 The Champaign Public Library offers a comprehensive benefit package to regular full- and part-time employees that includes paid sick leave, vacation, and nine paid holidays each year.
 <br/>
 <br/>
 Employees working 29 hours or less are not eligible for health insurance.
 <br/>
 <br/>
 Other benefits include health and life insurance, and participation in the Illinois Municipal Retirement Fund pension plan, and access to a variety of other programs, such as dental and vision insurance, Employee Assistance Program, and deferred compensation plans.
 <br/>
 <br/>
 01
 <br/>
 <br/>
 Are you a current or previous Champaign Public Library volunteer or practicum student?
 <br/>
 <br/>
 <ul>
  <li>
   Yes
  </li>
  <li>
   No
   <br/>
   <br/>
  </li>
 </ul>
 02
 <br/>
 <br/>
 Do you have any relatives who work for the Champaign Public Library?
 <br/>
 <br/>
 <ul>
  <li>
   Yes
  </li>
  <li>
   No
   <br/>
   <br/>
  </li>
 </ul>
 03
 <br/>
 <br/>
 If you have relatives who work for the Champaign Public Library, please share their name. [The answer box will allow you to enter 12 lines of text.]
 <br/>
 <br/>
 04
 <br/>
 <br/>
 What is your highest level of education?
 <br/>
 <br/>
 <ul>
  <li>
   Less than high school
  </li>
  <li>
   High school diploma or GED
  </li>
  <li>
   Some college
  </li>
  <li>
   College degree or higher
   <br/>
   <br/>
  </li>
 </ul>
 05
 <br/>
 <br/>
 Are you available to work the following schedule?
 <br/>
 <br/>
 <ul>
  <li>
   Thursday: 1 - 5pm
  </li>
  <li>
   Friday: 5 - 9pm
  </li>
  <li>
   Saturday: 9am - 6pm
  </li>
  <li>
   Sunday: 1 - 6pm
  </li>
  <li>
   Monday: 5 - 9pm
  </li>
  <li>
   Yes
  </li>
  <li>
   No
   <br/>
   <br/>
  </li>
 </ul>
 06
 <br/>
 <br/>
 How many years of experience do you have working in a public library?
 <br/>
 <br/>
 <ul>
  <li>
   1-2 years
  </li>
  <li>
   3-4 years
  </li>
  <li>
   5 or more years
  </li>
  <li>
   None
   <br/>
   <br/>
  </li>
 </ul>
 07
 <br/>
 <br/>
 If you have public library experience, please describe the kind of work that you did. [The answer box will allow you to enter 12 lines of text.]
 <br/>
 <br/>
 08
 <br/>
 <br/>
 Please select the experience you have assisting/instructing others with technology, including a makerspace.
 <br/>
 <br/>
 <ul>
  <li>
   1-2 Years
  </li>
  <li>
   3-5 Years
  </li>
  <li>
   5+ Years
  </li>
  <li>
   None
   <br/>
   <br/>
  </li>
 </ul>
 09
 <br/>
 <br/>
 Please tell us about your customer service experience. [The answer box will allow you to enter 12 lines of text.]
 <br/>
 <br/>
 10
 <br/>
 <br/>
 How many years of experience do you have assisting with events or programs?
 <br/>
 <br/>
 <ul>
  <li>
   1-2 years
  </li>
  <li>
   3-4 years
  </li>
  <li>
   5 or more years
  </li>
  <li>
   None
   <br/>
   <br/>
  </li>
 </ul>
 11
 <br/>
 <br/>
 Please tell us more about your experience assisting with events and programs. [The answer box will allow you to enter 12 lines of text.]
 <br/>
 <br/>
 12
 <br/>
 <br/>
 Please indicate how many years of experience you have providing excellent customer service.
 <br/>
 <br/>
 <ul>
  <li>
   1-2 years
  </li>
  <li>
   3-4 years
  </li>
  <li>
   5 or more years
  </li>
  <li>
   None
   <br/>
   <br/>
  </li>
 </ul>
 13
 <br/>
 <br/>
 Please tell us about your experience assisting and instructing others in technology.
 <br/>
 <br/>
 14
 <br/>
 <br/>
 Please describe how your skills, experience, and interests prepare you to be the best candidate for this position at the Champaign Public Library. [The answer box will allow you to enter 12 lines of text.]
 <br/>
 <br/>
 15
 <br/>
 <br/>
 I understand that I am required to submit with this application the names and contact information of three professional references. If you have not included this information in your application profile, please return to your application and complete this requirement.
 <br/>
 <br/>
 <ul>
  <li>
   I have included the names of three references in my application
  </li>
  <li>
   Required Question
  </li>
 </ul>
</div>


Library Associate (25 Hours a Week) - Adult Services

Bethlehem Area Public Library

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
 </p>
 <p>
  The Bethlehem Area Public Library (BAPL) is a cornerstone of education, information, and community engagement, serving 114,175 residents in Bethlehem, Bethlehem Township, Fountain Hill, and Hanover Township. Committed to life-long learning, BAPL offers access to an extensive collection of print and digital resources, innovative services, and educational programs. As a forward-thinking institution, BAPL embraces emerging technologies to enhance how information is accessed and shared. The library is a vital community partner dedicated to enriching lives through free and open access to knowledge.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
 </p>
 <p>
  This part-time, on-site Library Assistant role is located in Reading, PA. The Library Assistant will be responsible for assisting with library services, supporting circulation activities, managing library materials, and providing excellent customer service to patrons. Daily tasks will include shelving books, assisting visitors with locating materials, answering inquiries, and ensuring an organized and welcoming library environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
 </p>
 <ul>
  <li>
   Knowledge and experience in Library Services, Library Science, and Circulation tasks
  </li>
  <li>
   Excellent Communication and Customer Service skills to assist patrons effectively
  </li>
  <li>
   Organizational skills and attention to detail for managing library materials and ensuring a tidy environment
  </li>
  <li>
   Ability to work collaboratively with library staff and independently as needed
  </li>
  <li>
   Basic proficiency with library systems and technology; familiarity with emerging information delivery methods is a plus
  </li>
  <li>
   High school diploma or equivalent required; coursework in Library Science or related field preferred
  </li>
 </ul>
</div>


Library Assistant

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