library customer service clerk

Van Buren District Library

<p>Part-Time Library Clerk</p><p><b>Van Buren District Library &ndash; Bangor Branch Location</b></p><p>Van Buren District Library is seeking a friendly, dependable, and service-oriented individual to join our team as a <b>Part-Time Library Clerk</b>. This position supports daily library operations and helps create a welcoming, engaging environment for patrons of all ages.</p><p>If you enjoy <b>customer service, community engagement, books, and helping people access information</b>, we encourage you to apply.</p><p>Position Summary</p><p>The Library Clerk assists with circulation services, shelving materials, supporting library programs, and helping patrons use library resources. This role requires someone who can work independently after training while maintaining a high level of customer service.</p><p>This is a <b>part-time position (14&ndash;18 hours per week)</b> and includes <b>some evening and Saturday hours</b>.</p><p>Key Responsibilities</p><ul><li>Provide excellent <b>customer service</b> at the library circulation desk</li><li>Check library materials in and out using the library system</li><li>Assist patrons with <b>basic reference questions and reader advisory</b></li><li>Help patrons access <b>computers, printers, and digital resources</b></li><li>Assist staff with <b>library programs, classes, and community events</b></li><li>Shelve books, DVDs, magazines, and other materials accurately</li><li>Perform <b>shelf reading</b> to maintain proper organization</li><li>Help maintain a <b>clean, welcoming, and organized library environment</b></li><li>Assist with basic repair and mending of library materials</li><li>Support additional branch operations as assigned by the Branch Manager</li></ul><p>Qualifications</p><ul><li>High school diploma or equivalent</li><li>Strong <b>customer service and communication skills</b></li><li>Ability to work well with the public and as part of a team</li><li>Comfortable using <b>computers, email, internet resources, and Microsoft Office</b></li><li>Ability to learn library procedures and circulation systems</li><li>Reliable and able to work <b>evening and Saturday shifts</b></li></ul><p>Physical Requirements</p><ul><li>Ability to lift up to <b>30 pounds</b></li><li>Ability to bend, reach, twist, and stand for periods of time</li><li>Ability to shelve materials up to <b>90 inches high</b></li></ul><p>Pay &amp; Schedule</p><ul><li><b>$16.56 per hour starting wage</b></li><li><b>14&ndash;18 hours per week</b></li><li>Some <b>evening and Saturday hours required</b></li></ul><p>How to Apply</p><p>Please submit a <b>Van Buren District Library employment application</b> to:</p><p><b>Chantelle Dowling</b><br/>Business Manager<br/>cdowling@vbdl.org</p><p>Job Type: Part-time</p><p>Pay: From $16.56 per hour</p><p>Benefits:</p><ul><li>Paid time off</li><li>Professional development assistance</li></ul><p>People with a criminal record are encouraged to apply</p><p>Work Location: In person</p>

Branch Library Clerk

City of Wilsonville, OR

<div><div><div><h2 class="jobSectionHeader"><b>Position Overview</b></h2></div>
<p></p><div><p>Libraries are the living rooms of the community. The ideal candidate understands that the library provides much more than books and that libraries are busy, vibrant community hubs connecting users with information and services. Do you have exemplary customer service skills and a passion for serving the community? We are looking for a library clerk who displays a high level of cultural sensitivity and can handle a high-traffic library with a wide range of user needs.</p><p>
Are you interested in joining an innovative, fun, service-minded team? If you enjoy giving back to the community, cultivating a space for creative outlet, and helping others access a variety of information and resources in a welcoming environment, submit your application materials today! The Wilsonville Public Library is searching for candidates with all of these attributes in addition to Spanish language skills. Please ensure you complete all sections of the application and answer all supplemental questions. Do not use &quot;refer to resume&quot; in the application.</p><p><b><br>
This is an on-call position with variable hours. Weekday, evening, and weekend availability is desired.</b></p><b><br>
Additional information regarding this position, including minimum qualifications and essential job functions, can be found below.</b><p><br>
_________________________________________________________________________________</p><p>
The Library Clerk I performs direct public service and support functions for the library in its effort to provide informational, educational, and recreational resources and associated services to the businesses and citizens of the City of Wilsonville.</p><p>
The Library Clerk I (On-Call) reports to the Library Supervisor.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Responsibilities</b></h2></div>
<p></p><div><p><b>ESSENTIAL JOB FUNCTIONS</b><br>
<b><i>The following tasks are representative and not to be considered all inclusive.</i></b></p><ul><li>
Library circulation functions<ul><li>
Checks in and checks out books</li><li>
Places and processes holds on books</li><li>
Registers patrons</li><li>
Uses cash register for a variety of money transactions</li></ul></li><li>
Performs opening and/or closing procedures</li><li>
Gives basic assistance to library patrons in locating and selecting materials or in locating specific information in reference sources and other library materials, including use of online computer catalog terminals</li><li>
Locates and processes requested items for loan to other libraries</li><li>
Assists with routine database maintenance, data entry, and preparation of library materials for circulation or withdrawal</li><li>
Performs general clerical duties such as<ul><li>
Filing</li><li>
Billing of delinquencies</li><li>
Word processing or typing</li><li>
Record keeping</li></ul></li><li>
Performs receptionist duties<ul><li>
Answers telephones</li><li>
Makes short announcements over the public address system</li></ul></li><li>
Re-shelves books and other material and assists with keeping library materials neat and in order on shelves.</li><li>
May provide training and assign tasks to volunteers</li><li>
Assists with all types of library programs and activities</li></ul><p><b>
Customer Service Standards for Employees</b><br>
These standards are to ensure the organization is focused on providing high quality service to the public and other employees. Employees are expected to meet these standards as part of their job responsibilities.</p><p><b>
Communication</b></p><ul><li>
Acknowledge customers when they enter a city facility by greeting them warmly whether in person, on the phone or in email.</li><li>
Gather necessary information to assist the customer. Where possible, handle issues/questions/requests without transferring customer to someone else.</li><li>
Seek out answers to questions first; if unsuccessful provide name/contact information of someone who can assist.</li><li>
Listen, understand, and clarify to gain in-depth understanding of the needs to ensure they are being met.</li><li>
Address difficult or contentious issues in a constructive manner.</li><li>
Be positive and enthusiastic when speaking with customers.</li></ul><p><b>
Respect</b></p><ul><li>
Be courteous and polite.</li><li>
Treat customers with dignity and respect.</li><li>
Understand customer's expectations and treat them as a priority.</li><li>
Actively listen and give customer undivided attention.</li><li>
Appreciate differing perspectives, opinions, and needs.</li><li>
Demonstrate integrity and build trust through credibility, reliability, commitment, and ethical behavior.</li></ul><p><b>
Responsiveness</b></p><ul><li>
Provide prompt and reliable service.</li><li>
Respond to phone/email as soon as possible.</li><li>
Follow through in a timely manner on commitments made to customers and provide estimated timeline for completion.</li><li>
Change voicemail and email when out of office/unavailable and provide alternate contact person for customers.</li><li>
Demonstrate a &quot;can-do&quot; approach.</li><li>
Exhibit problem-solving skills leading to sound judgment and quality decisions.</li></ul><p><b><br>
Complete other tasks as assigned.</b></p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<div><div><b>Education</b>: High school diploma or GED required. A Bachelor's Degree in related field desired.<br>
<br>
<b>Experience</b>: Two years of general customer service and/or one year of public library experience desired.<br>
<br>
<ul><li>Spanish language skills desired.</li></ul><br>
<b>
Knowledge, Skills, &amp; Abilities</b></div><ul><li>
Basic knowledge of library procedures</li><li>
General knowledge of library functions and operation</li><li>
Ability to listen, communicate, and work effectively with patrons of all ages and within groups.</li><li>
Ability to interpret and apply department policies and procedures in making work decisions or in providing information to others</li><li>
Ability to communicate clearly in writing</li><li>
Skill with alphabetical and numerical sequencing</li><li>
Ability to maintain moderate physical stamina throughout the work day (standing, moving, light lifting of materials to upper shelves, twisting, and reaching; push, pull, lift and/or carry up to 50 lbs.)</li><li>
Basic computer skills</li><li>
Point of sale basic knowledge</li><li>
Ability to learn and use basic circulation system software, photocopy machine, telephone, fax machine, laminating machine, and cash register</li></ul></div></div></div><p></p>

Library Clerk I (On -Call)

Provo City Corporation

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>Position Title:</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Library Circulation Clerk<div></div><div>
Job Posting Closing Date:</div>
03/23<div></div>
The Circulation Division of the Provo City Library at Academy Square is looking for a part time Circulation Clerk to perform customer services tasks in support of the patrons frequenting the Library. Qualified, civic-minded individuals are encouraged to apply.<div></div><div>
Job Details</div><div></div><div><br>
What is the compensation?</div><div>
Pay: $12.00 per hour. Payment will be by direct deposit.</div><div></div><div><br>
Part-time Provo City employees are eligible to contribute to individual retirement savings plans through the City (401k, 457, Roth IRA, and/or Traditional IRA) and receive the following great benefits: a) free admission to the Provo Recreation Center, Peaks Ice Arena Public Skating, and Provo Shooting Sports Park; b) a free Provo City Library Card; c) a 25% discount on Provo Recreation Center memberships (direct family only); and d) discounts from various local and national vendors.</div><div></div><div><br>
What will I do?</div><ul><li><div>
Perform customer services tasks include checking in and out materials, accepting fines, answering phones, inputting computer data, processing library card applications, greeting and assisting children and adults with facility and material use, and handling money in a cashiering capacity.</div></li><li><div>
Reshelve books.</div></li><li><div>
Clean and perform simple repairs on library materials.</div></li><li><div>
Assist library staff as needed and perform other related work as required.</div></li></ul><div></div><div><br>
What do I need to apply?</div><ul><li><div>
High school diploma or equivalent (GED).</div></li><li><div>
Ability to read, spell, alphabetize, count, follow directions, and interact with the public at a level sufficient to perform the duties of the position.</div></li><li><div>
May also require ability to handle monies in a cashiering capacity and data input on computer terminal menus.</div></li><li><div>
Library experience and strong public relations/customer service skills desired.</div></li></ul><div></div><div><br>
What are the hours?</div><div>
Approximately 20-24 hours per week. Weeknights and weekends will be required. Specific schedule will be discussed at interview and may be subject to change.</div><div></div><div><br>
What are the physical and environmental factors?</div><div>
Requires bending, stretching, shelving books (on eight-foot shelves), pushing and pulling book carts that weigh up to 175-200 pounds, standing for up to four hours at a time, lifting up to 25 pounds, and dealing with the public in sometimes stressful situations.</div><div></div><div><br>
What is the selection process?</div><div>
Applications will be reviewed in the order they are submitted, with the first screening being held on March 24, 2026. Applicants must meet the minimum requirements listed above to be eligible for consideration. If selected for hire, candidate will be required to successfully pass a drug screen and criminal background check. Non-disclosure may result in dismissal. Applicants with unsatisfactory drug screen results will be ineligible for appointment or application to any Provo City position for a minimum period of six (6) months.</div><div></div><div><br>
Why Provo City?</div><div>
By planning growth thoughtfully and managing resources responsibly, we maintain a future for Provo that is vibrant, connected and welcoming for families, students, seniors, and business for generations to come. All of this makes Provo well-managed, friendly, economically vibrant, and livable for people at all stages of life. Visit provo.gov to learn more!</div><div></div><div><i>
Provo City is an equal employment opportunity employer.</i></div><div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>
Full Time/Part Time:</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Part time<div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>
Position Type:</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Regular<div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>
Scheduled Hours:</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
20</div>

Library Circulation Clerk

City of Oak Creek

JOB
<br>Located along the western shore of Lake Michigan, Oak Creek is in the midst of a development boom and is one of the fastest growing cities in southeastern Wisconsin. In two decades, the City’s population grew over 25 percent, and substantial growth and development is projected into the future. Adding vibrancy and a sense of place to the community, the City’s Drexel Town Square features a modern mixed-use development anchored by a civic center plaza, City Hall, and Library facility. The City’s elected leadership strategically invests in Oak Creek’s future as demonstrated by projects already underway. The Library Desk Clerk provides customer service to library patrons, performs clerical work relating to the public services, and assists in other support tasks as assigned. The work schedule for this position is: Monday – 11:45AM-8:15PM; Tuesday – 4:15PM-8:15PM; Wednesday: 8:30AM-5PM; Friday – 8:45AM-6:15PM; Saturday – 8:15AM-4:15PM (Friday and Saturday shifts alternate and are scheduled on a rotating basis). These hours may change to meet the needs of the library.
<br><br>
EXAMPLE OF DUTIES
<br>Provide high quality customer service to patrons in a confidential manner via various communication methods, and a focus circulation, technology and readers’ advisory.Perform functions related to the circulation of library materials such as check library materials in/out, library card registration, curbside service delivery, alphabetical and Dewey Decimal System sorting, collect fines and fees, and shelve library materials.Answer basic reference questions and refer more detailed inquires to professional staff.Participate in the maintenance of the library collection and inventory such as making minor repairs to library materials and equipment and bringing non-working or poor condition items to the attention of appropriate staff.Receive and process all incoming/outgoing mail, parcels and shipments. Complete opening and closing procedures as directed.Plan, prioritize, and organize workloads and assignments.
<br><br>
SUPPLEMENTAL INFORMATION
<br>To view the complete job description for this position, please visit https://www.oakcreekwi.gov/government/departments/human-resources/job-descriptions

Library Desk Clerk

NAPERVILLE PUBLIC LIBRARY

<p></p><div><p><b>POSITION SUMMARY</b></p><br>
<p></p>
<p>
The <b>Customer Service</b><b>s</b><b> As</b><b>sistant</b><b> </b>assists customers at the public desk in all areas of Library services, providing consistent, accurate, and timely handling of Library materials for circulation. Provides quality customer service and collaborates with staff to resolve circulation related issues. Contributes to the general order and care of facilities and Library materials.</p><br>
<p></p>
<p><b>
R</b><b>ESPONSIBILITIES</b></p><br>
<p></p>
<ul>
<li>Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff.</li>
</ul><ul><li>Performs customer service activities for the library, including issuance of library cards, processes and routes materials, collects fees, processes Library&rsquo;s &amp; LINKin expired Holds, and shelf reads.</li>
</ul><ul><li>Responds to customer requests promptly and courteously referring difficult or unusual requests to the appropriate Library staff with discretion.</li>
</ul><ul><li>Assists customers with use of Library equipment, print resources, technology, and online resources.</li>
</ul><ul><li>Troubleshoots basic problems with self-check machines, phones, and other departmental equipment.</li>
</ul><ul><li>Ensures the quality of the collection material by reviewing materials, processing lost material and routing damaged items to the appropriate department.</li>
</ul><ul><li>Facilitates communication concerning building issues with the Facilities Department and Library management.</li>
</ul><ul><li>Answers and responds to phone inquiries and/or routes calls to appropriate department.</li>
</ul><ul><li>Processes and completes curbside service.</li>
</ul><ul><li>Processes Inter-Library Loan (ILL) items and communicates with ILL customers.</li>
</ul><ul><li>Inspects and records safety of credit card machines, according to PCI guidelines.</li>
</ul><ul><li>Handles and records lost and found materials according to guidelines.</li>
</ul><ul><li>Makes announcements over the public address system as needed.</li>
</ul><ul><li>Accepts and reviews used material donations, according to guidelines. Maintains Used Book Sale section.</li>
</ul><ul><li>Collaborates on programs/projects with other staff, occasionally at other locations.</li>
</ul><ul><li>Assists with paging list fulfillment, including pulling, processing, and shelving Holds.</li>
</ul><ul><li>Monitors and maintains order in the public areas to ensure a welcoming environment for customers.</li>
</ul><ul><li>Assists and completes departmental statistics and reports.</li>
</ul><ul><li>Attends and assists with Outreach Library events.</li>
</ul><ul><li>May periodically serve as Person In Charge (PIC), providing support for employees, customers, and facility issues.</li>
</ul><ul><li>Attends professional development opportunities.</li></ul><br>
<p></p>
<p><b>
KNOWLEDGE/SKILLS/ABILITIES</b></p><br>
<p></p>
<ul>
<li>Demonstrate strong written, verbal communication and interpersonal skills working effectively with diverse cultures, interpersonal styles, abilities, and backgrounds.</li>
</ul><ul><li>Demonstrates exceptional customer service, providing quality assistance to vendors, customers and staff.</li>
</ul><ul><li>Keeps current in relevant technology, uses computer software programs such as Microsoft Office and Outlook and common office equipment to complete tasks/assignments.</li>
</ul><ul><li>Uses problem solving skills to assist in determining priorities and finding timely solutions to departmental or system-wide issues.</li>
</ul><ul><li>Uses computer software and common office equipment to complete tasks, keeps current with relevant technology.</li>
</ul><ul><li>Service oriented, provides quality customer assistance; establishes and maintains effective relationships with customers and staff.</li>
</ul><ul><li>Maintains confidentiality, professionalism, and discretion in situations.</li>
</ul><ul><li>Possesses strong technical skills. Familiar with a range of hardware and software technologies.</li>
</ul><ul><li>Strong organizational and time management abilities. Complete assignments and projects in a timely manner.</li>
</ul><ul><li>Demonstrates appropriate money management responsibilities.</li>
</ul><ul><li>Responsive to change and demonstrates adaptability.</li>
</ul><ul><li>Takes responsibility for consistent completion and follow-up on all tasks.</li>
</ul><ul><li>Maintains a positive approach while tasking in adverse situations.</li>
</ul><ul><li>Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers.</li></ul><br>
<p></p>
<p><b>
EDUCATION</b><b>/</b><b>EXPERIENCE</b><b>/</b><b>QUALIFICATIONS</b></p><br>
<p></p>
<ul>
<li>High school diploma or equivalent.</li>
</ul><ul><li>Minimum two years of customer service experience.</li>
</ul><ul><li>Bilingual proficiency a plus.</li></ul><br>
<p></p>
<p><b>
PHYSICAL DEMANDS/WORK ENVIRONMENT</b></p><br>
<p></p>
<ul>
<li>Communicate with staff and customers in person, via email and over the phone.</li>
</ul><ul><li>May require either being in a stationary position or moving about for prolonged periods.</li>
</ul><ul><li>Moves equipment or library materials weighing up to 35 lbs.</li>
</ul><ul><li>Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations.</li></ul><br>
<p></p>
<p><b>
BENEFITS</b></p><p></p><p><b><br>
The benefits for this position include:</b></p>
<ul>
<li>Annual Vacation Accrual: 2 weeks per year</li>
<li>Holidays: 7 days per year</li>
<li>Annual Sick Accrual: 12 days per year</li>
<li>Up to 5 Personal Days per calendar year prorated based on the hire date<br>
</li>
<li>Illinois Municipal Retirement Fund (Pension Plan)<br>
</li>
<li>12 weeks paid parental leave</li></ul><br>
<p></p>
<p><b>
WORK SCHEDULE</b></p><p></p><p><br>
 Mondays 9 - 1 p.m.</p><p></p><p><br>
 Tuesdays 1 - 5 p.m.</p><br>
<p></p>
<p>
 Wednesdays OFF</p><br>
<p></p>
<p>
 Thursdays 5 - 9 p.m.</p><p></p><p><br>
 Fridays 1 - 5 p.m.</p><p></p><p><br>
 1 Friday/mo. 5 - 9 p.m.</p><p></p><p><br>
 1 Saturday/mo. 8:30 a.m. - 5 p.m.</p><p></p><p><br>
 1 Sunday/mo. 1 - 5 p.m.</p><br>
<p></p>
<p>
 1 Saturday/mo. 1 - 5 p.m.</p><p></p><p><br>
To learn more about us, go to https://www.naperville-lib.org/jobs</p></div>

Customer Services Assistant- Nichols Library

Central Rappahannock Regional Library

<div><div><div><div><div><div><div><div><div><div><div><b>WORK LOCATION:</b> Salem Church Branch - 2607 Salem Church Rd, Fredericksburg, VA 22407</div><div></div><div><b><br>
STARTING SALARY:</b> $17.06/hour</div><div></div><div><b><br>
TOTAL HOURS:</b> 12.85 hours/week; Includes one night per week plus one Saturday per month.</div><div></div><div><b><br>
GENERAL DESCRIPTION OF DUTIES:</b> Provides access to library materials for customers of all ages.</div><div></div><div><b><br>
DISTINGUISHING FEATURES:</b> Delivers exceptional customer service by ensuring all library customers have a positive experience.</div></div></div></div></div></div></div></div></div></div><br>
Schedule:<br>
Mondays: 9:00am - 1:00pm<br>
Tuesdays: 5:00pm - 8:00pm<br>
Fridays: 9:00am - 1:00pm<br>
2nd Saturdays: 9:00am - 5:30pm (30 minute lunch)</div>

Customer Services Clerk (LCI) 12.85 hours

City of Portland, Texas

<div>
 Under direct supervision, the Library Clerk performs a variety of routine and moderately complex tasks to support daily library operations. Responsibilities include circulation services, customer service, basic reference assistance, computer support, and maintenance of library materials. The Library Clerk plays a key role in providing positive and helpful service to patrons of all ages.
 <br/>
 <br/>
 This position requires flexibility, as work hours may include days, evenings, and weekends on a rotating schedule based on operational needs.
 <br/>
 <br/>
 <strong>
  Essential Duties And Responsibilities (Illustrative Only)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shelves, organizes, and maintains library materials in proper order.
  </li>
  <li>
   Uses library management software to update patron accounts, check item status, and perform routine catalog searches.
  </li>
  <li>
   Issues library cards and explains account policies and procedures.
  </li>
  <li>
   Checks library materials in and out and processes renewals, holds, and returns.
  </li>
  <li>
   Collects, records, and reconciles fines, fees, and other routine transactions.
  </li>
  <li>
   Maintains basic circulation statistics and assists with simple recordkeeping tasks.
  </li>
  <li>
   Provides courteous and efficient assistance to library patrons, including basic reference and computer support.
  </li>
  <li>
   Operates office and library equipment such as telephones, computers, printers, copiers, and scanners.
  </li>
  <li>
   Assists with library programs, displays, and special projects as assigned.
  </li>
  <li>
   Performs other duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 This position is subject to the City of Portland&rsquo;s Background Investigation and Drug Testing Policy. New hires are required to provide proof of identity and legal authority to work in the United States per Federal law.
 <br/>
 <br/>
 THE CITY OF PORTLAND IS AN EQUAL OPPORTUNITY EMPLOYER
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or GED required. Previous paid library experience is a plus.
  </li>
  <li>
   Ability to understand and follow oral and written instructions.
  </li>
  <li>
   Ability to effectively use computer applications such as spreadsheets, word processing, calendar, e-mail and database software
  </li>
  <li>
   Strong customer service skills and the ability to work effectively with patrons of all ages.
  </li>
  <li>
   Ability to follow detailed instructions and maintain accurate records.
  </li>
  <li>
   Ability to organize materials alphabetically and numerically.
  </li>
  <li>
   Team player.
  </li>
  <li>
   Must be able to lift at least 25 pounds, climb stools and have excellent reading skills.
   <br/>
   <br/>
  </li>
 </ul>
 Miscellaneous Information
 <br/>
 <br/>
 Applications available online at portlandtx.gov. Completed applications may be emailed to humanresources@portlandtx.gov, hand-delivered, or mailed to the City of Portland, Human Resources, 1900 Billy G. Webb Drive, Portland, Texas 78374. Resumes not accepted in lieu of a complete City of Portland application.
</div>


Library Clerk-Part Time

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