library customer service

Maricopa County

<div>
 <strong>
  Posting Date
  <br/>
  <br/>
 </strong>
 05/08/26
 <br/>
 <br/>
 <strong>
  Application Deadline
  <br/>
  <br/>
 </strong>
 05/10/26
 <br/>
 <br/>
 <strong>
  Pay Range
  <br/>
  <br/>
 </strong>
 $18.00 hourly
 <br/>
 <br/>
 This position is part-time at 19.50 hours per week and is eligible for overtime compensation for all hours worked over 40 in the designated workweek.
 <br/>
 <br/>
 <strong>
  Job Type
  <br/>
  <br/>
 </strong>
 Unclassified
 <br/>
 <br/>
 <strong>
  Department
  <br/>
  <br/>
 </strong>
 Library District
 <br/>
 <br/>
 <strong>
  About The Position
  <br/>
  <br/>
 </strong>
 Do you enjoy sharing knowledge and priding yourself on your excellent customer service skills? You&rsquo;re just our type! Join our dynamic team of library professionals.
 <br/>
 <br/>
 As a part-time Library Assistant for our Perry Library, you will provide routine customer service, material routing, and clerical work for the library. Your role will be essential in guiding our customers to explore and use our library services.
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Do you want to champion the freedom to read and access information?
 <br/>
 <br/>
 At the Maricopa County Library District, we are continuously working to support the changing need of our diverse and connected community for all of Maricopa County. Our mission is to provide access to technology, digital services, and information to improve the quality of life for our residents.
 <br/>
 <br/>
 Choose a job with a purpose. Choose the Maricopa County Library District.
 <br/>
 <br/>
 <strong>
  Proud to Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work with a greater purpose
  </li>
  <li>
   Opportunities for growth and development within Maricopa County
  </li>
  <li>
   Exceptional work-life balance
  </li>
  <li>
   Ability to gain experience in a library setting
  </li>
  <li>
   Learn more at Work With Us | Maricopa County, AZ
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We Require
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Two years of customer service experience
  </li>
  <li>
   High School diploma or GED
  </li>
  <li>
   An equivalent combination of education and experience may be considered in substitution for the minimum qualifications on a year-for-year basis
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We Also Value
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Associate&rsquo;s degree or higher in Library Science, English, Liberal Arts, or a related field
  </li>
  <li>
   Experience working or volunteering in a public library
  </li>
  <li>
   Bilingual skills in Spanish and English
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Contributions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Answer questions and assist customers with finding material and using the library
  </li>
  <li>
   Issue, verify, and renew library cards and inform customers of their account status
  </li>
  <li>
   Resolve customer concerns by phone, in person, or e-mail and refer escalated customer concerns to appropriate staff members or supervisors
  </li>
  <li>
   Assist customers with the self-service payment kiosk, printing, and study rooms
  </li>
  <li>
   Process library materials for shelving and routing and assist with maintenance and display of the collection.
  </li>
  <li>
   Light cleaning duties, such as dusting, straightening, and general tidying
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working Conditions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Library environment, located on the grounds of the Chandler Unified School District&rsquo;s Perry High School
  </li>
  <li>
   Requires evening and weekend availability and the ability to cover shifts at nearby library branches
  </li>
  <li>
   Ability to lift up to 20 pounds floor-to-waist; lift up to 5 pounds waist-to-shoulder, lift 1 pound shoulder-to-overhead, carry up to 10 pounds a distance of up to 50 feet, and push/pull up to 50 pounds a distance of 100 feet
  </li>
  <li>
   Must complete a background check and fingerprint identification upon hire to secure and maintain an Identity Verified Print (IVP) Fingerprint Clearance Card
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Selection Procedure
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Consideration will only be given to candidates who submit online applications
  </li>
  <li>
   Candidates will be contacted primarily through email and their Workday online application profile
  </li>
  <li>
   Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive
   <br/>
   <br/>
  </li>
 </ul>
 Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact MHRFeedback@maricopa.gov to initiate the interactive process.
 <br/>
 <br/>
 <strong>
  Apply Now!
 </strong>
</div>


Library Assistant

City of Detroit

JOB
<br>General PurposeUnder general supervision, provides general reference and/or specialized customer service within an assigned children/youth services program area of the Detroit Public Library (DPL); provides assistance to library customers such as analyzing library needs, selecting library materials, advises the public in the use of library materials and resources, and handles reference and information search requests; provides quality customer service; and supports organizational goals, policies and guidelines.SupervisionWorks under the general supervision of assigned Library – supervisor; and does not exercise supervisory responsibility.
<br><br>
EXAMPLE OF DUTIES
<br>Primary ResponsibilitiesThe following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.In children’s services area of assignment: · Provides instruction and assistance to customers in person, via telephone, and e-mail; locates library materials and other information using integrated library system, online databases, and Internet resources; searches shelves for materials; places; holds on materials for transfer from or to other DPL locations; accesses customer records and checks for accuracy of information and status of holds; calls other branches and libraries on behalf of customers; identifies appropriate resources for customers’ academic or personal research projects; assists customers with the selection of reading materials based on their interests; teaches customers one-on-one how to use the library catalog and databases to research projects and papers; helps customers in compiling bibliographic references; assists customers with the use of computers, printers, copy machines and other peripheral equipment; and responds to questions concerning library activities, events, and programs.· Selects books, videos, and audio materials to add to collections; prepares lists of items for purchase from online vendors; labels books and audiobooks in preparation for shelving; ensures that stamping and labeling is accurate; updates and maintains library database; evaluated gift books for addition to the collection, book sale, or discards; weeds books and other materials which are no longer appropriate for circulation or cannot be repaired; and repairs books and materials when possible.· Processes library materials which may include incoming and outgoing interlibrary loan materials; processes outgoing hold materials; pulls requested items from library collection and processes them for transit using library catalog; sends items via interdepartmental mail to requesting library agency/branch; receives incoming requested items for local customers; processes items for holds using library catalog; labels items for hold shelf and notifies the customer that items have arrived; and removes expired holds from the hold shelf.· Plans, develops, and conducts children/youth programs including computer based instruction for the local community; designs and prepares marketing information to publicize events; maintains meeting room calendar; oversees presentations; regulates the use of library space; directs and assists presenters entering building with equipment or resources; locates necessary audio visual equipment and coordinates logistics for event; facilitates programs or events; selects books for discussion, plans meetings; prepares discussion questions and participate and or leads in discussion; provides literacy tutoring to the public; and prepares lesson plans, worksheets, and tools to aid in learning to read.Provides library orientations to school and group visits; instructs them on use of library cards, library services, proper care and handling of books and library materials; mails library card applications to teachers and group leaders; and performs read aloud story time for groups.· Maintains various statistics such as daily reference statistics, disposal/acquisition statistics, meeting and activity statistics, and federal depository statistics.· Supports supervisor and assumes responsibilities in their absence related to building security and other library customer issues; arbitrates customer disputes regarding service or fines, library materials not returned or any other library related interactions; performs opening and closing routines; checks doors at closing, ensuring that library is ready for next day; supervises tidying of library by clerical assistants; and ensures building alarm system is properly set at close.· Performs miscellaneous duties such as typing; computer troubleshooting; creating displays to encourage traffic flow and visibility of materials; laminates shelf-reading, records audio selections of public domain materials; oversees supply inventory; processes gifts; maintains bulletin boards; may open and distribute departmental mail; prepares work schedules; and substitutes as reference librarian at other library locations as needed.Provides support to the assigned Library – supervisor on matters as directed; participates on a variety of committees as assigned; prepares and presents reports and other necessary correspondence; attends and participates in professional group meetings; maintains awareness of new trends and developments in the fields related to area of assignment; ensures processes, policies and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with all current and applicable state and federal laws, Library policies and procedures, rules and regulations.Ensures an environment of customer-responsive services, providing customer-responsive service and handling customer service issues.Develop content and deliver training programs for school and community groups.Performs other duties as assigned or required.
<br><br>
SUPPLEMENTAL INFORMATION
<br><b>Required Knowledge of:</b> · Basic principles and practices of library science.· Principles and techniques of library materials selection and cataloging.· Dewey Decimal system, the alphabetical systems of shelving, and computer searching techniques.· Books, publishing, the book trade, and book review media.· Basic reference tools and services.· Automated library information retrieval system.· Reference and circulation processes and procedures.· Understanding of different classification schemes for library materials.· Significant authors, associations and publishers of books and reference sources in the assigned field.· Project/program planning principles and practices.· Public and community relations principles and practices.· Other pertinent federal, state, and local laws, codes, and regulations.· Modern office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets, and statistical databases.· Public library operations, services, and policies.· Customer service standards and procedures.Required Skill in: · Interacting with people of different social, economic, and ethnic backgrounds.· Analyzing, evaluating, and appropriately selecting popular level library materials.· Finding answers to general reference questions.· Assisting with the coordination of the development and maintenance of library collections.· Selecting materials and collections of contemporary significance and of permanent value.· Command of all reference tools used.· Library research techniques, including the use of technology.· Database records management.· Problem solving and decision-making.· Program design and development.· Presenting ideas and concepts orally and in writing.· Working cooperatively with internal and external customers in a professional, friendly and cooperative manner.· Responding to inquiries in effective oral and written communications.· Utilizing personal computer software programs affecting assigned work and in compiling and preparing spreadsheets and reports.· Establishing and maintaining effective working relationships with Library and department staff, board members, outside agencies, and the general public.Physical Demands / Work Environment: · Work is performed in a standard library environment.· Subject to sitting, standing, walking, stair climbing, reaching, and lifting of objects up to 25 pounds. Must be able to push/pull library carts and lift/carry library materials.

Librarian II- Children/Youth Services

Seminole County

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<p></p><div><div>Enriching the library experience for our customers by providing customer service that connects library customers to information, resources and services. The library paraprofessional works to engage the customer individually or in groups for library programming. Delivers information services (reference and readers advisory) to customers, using reference research technology and teaches information literacy.</div><p><i>
**Salary will be determined depending on qualifications of candidates who exceed the minimum requirements as outlined within the job description.</i></p><p><i>
 </i><i>**Additional compensation based on licensure.</i></p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Essential Functions</b></h2></div>
<p></p><div><p><b>Note</b>: <b><i>These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.</i></b></p><p>
Provides customer service and paraprofessional library work in a main library or library branch, which includes general reference, adult or children's programming.</p><p></p><p><br>
Responsible for providing quality customer service, maintains level of efficiency and standards of service.</p><p></p><p><br>
Performs work using analytical, organizational, and communicative skills to assist people in finding information and using it effectively for professional and personal use.</p><p></p><p><br>
Plans and implements work activities and programming pertinent to the specialty area.</p><p></p><p><br>
Uses an integrated online operating system, print and electronic resources to assist customers.</p><p></p><p><br>
Prepares and submits regular and special statistical and other reports as requested.</p><p></p><p><br>
Selects books and materials for customers as part of the school library partnership. Gathers books on a specific topic for teacher pickup.</p><p></p><p><br>
Perform other duties as assigned or as may be necessary.</p><p></p><p><br>
In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties.</p></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2></div>
<p></p><div><div><i>Completion of Bachelor's Degree and two (2) years library experience is required.</i><br>
<br>
<i>A comparable amount of education, training, or experience may be substituted for the minimum qualification</i></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Additional Requirements</b></h2></div>
<p></p><div><p>Knowledge of principles and practices of library science; library system organization; methods and techniques.</p><p></p><p><br>
Knowledge of literature and reading trends.</p><p></p><p><br>
Knowledge of an online, integrated library operating system, including knowledge of circulation functions, public catalog, and research functions.</p><p></p><p><br>
Proficiency with a PC and software at the level necessary to successfully complete the tasks of the job is required. Proficiency with MS Word and Excel is required.</p><p></p><p><br>
Knowledge of reference services, virtual reference services and databases.</p><p></p><p><br>
Must possess and maintain a valid Florida Driver's License.</p><p></p><p><br>
All employees must attend Seminole County Required Trainings.</p><p></p><p><br>
Department Specific trainings per position may be required.</p><p></p><p><br>
Ability to communicate library mission, services, and resources to the public; communicate effectively both orally and in writing.</p></div></div></div><p></p>

Assistant Librarian Part-Time

TULSA CITY-COUNTY LIBRARY

<div><div>Inspire curiosity. Empower learning. Build community. Join the <b>Rudisill Regional Library</b> team and be a part of the move to our <b>new, larger facility in the historic Gr</b><b>eenwood District!</b></div>
<div></div><div>The <b>Customer Service Assistant</b> in the Children's Department at <b>Rudisll Regional Library</b> will provide exceptional customer service experiences, while promoting lifelong learning and curiosity with open access to all. Provides direction to customers concerning library services and circulation policies; performs other duties as assigned; is flexible and adaptable throughout the workday, in the type and location of work to be accomplished. The Children's Customer Service Assistant will primarily work with children age 0-11.</div>
<div><br>
<b>Customer Service Assistant - 20 hour/week</b><br>
<b>Location:</b> Rudisill Regional Library - 1520 N Hartford Tulsa, OK. 74106<br>
<b>Salary: </b>$14.42/hr.<br>
<br>
<b>Schedule:</b><br>
Monday: 3:00pm - 7:00pm</div>
<div>Tuesday 3:00pm - 7:00pm</div>
<div>Wednesday 3:00pm - 7:00pm</div>
<div>Rotating Friday / Saturday 8:00am - 5:00pm</div>
<div>Occasional Sunday 1:00pm - 5:00pm<br>
<br>
<b>Some additional responsibilities include:</b></div>
<ul><li>Provides general information in person and by phone assisting customers in locating and discovering materials, connecting with available library services, or providing information about the library, referring questions to the appropriate resource;</li>
<li>Assists customers with self check-out machines by instructing how to charge, renew, and discharge library materials to/from customers;</li>
<li>Registers customers by issuing and updating library cards;</li>
<li>Maintains orderly service areas;</li>
<li>Maintains periodical collections, sorts gift items, and prepares new books for circulation as directed;</li>
<li>May help customers with basic technology and Internet problems;</li>
<li>May assist Librarians with programming, as assigned;</li>
<li>Performs other duties as assigned.</li>
</ul>
<div><br>
<b>Education and Experience:</b></div>
<ul><li>High school diploma or G.E.D. required;</li>
<li>Some college level coursework preferred;</li>
<li>Past experience interacting with customers preferred.</li>
</ul>
<div><br>
<b>Physical and Environmental Conditions:</b></div>
<div><br>
Physical Activity: For most positions work regularly requires stooping, bending and light lifting such as three or four reams of paper, four or five books, or other materials (up to 20 pounds). Some positions require moderate physical exertion, such as regularly lifting moderately heavy items (up to 40 pounds) such as crates full of books or pushing heavy (up to 100 pounds) wheeled carts full of books, on a highly frequent basis and/or assuming awkward positions.</div>
<div><br>
Work Environment: Work environment involves everyday risk or discomforts which require normal safety precautions, e.g. use of safe work place practices with office equipment, and or avoidance of trips and falls. For some positions there are usually no major sources of discomfort; work is essentially conducted in a normal office environment with acceptable lighting, temperature, and air conditions. For some positions there may be occasional minor discomforts from exposure to less than optimal temperatures (extreme cold or heat) and air conditions due to exposure to the outdoors.</div></div>

Customer Service Assistant - Children's Department

<div><div><div><div><div><b>Salary</b></div>
</div><div><div>$56,392.00 - $63,615.00 Annually</div>
</div></div><div><div><div><b>Location
</b></div></div><div></div><div><div>Michigan, MI</div>
</div></div></div><div><div><div><div><b>Job Type</b></div>
</div><div><div>Certified-Regular Civil Service</div>
</div></div><div><div><div><b>Job Number</b></div>
</div><div><div>15</div>
</div></div></div><div><div><div><div><b>Department</b></div>
</div><div><div>Detroit Public Library</div>
</div></div><div><div><div><b>Opening Date</b></div>
</div><div><div>04/23/2026</div>
</div></div></div><div><div><div><div><b>Bargaining Unit
</b></div></div><div><div>0500</div></div></div></div></div>
<br><div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<div><p><b>General Purpose</b></p><p>
Under general supervision, provides general reference and/or specialized customer service within an assigned children/youth services program area of the Detroit Public Library (DPL); provides assistance to library customers such as analyzing library needs, selecting library materials, advises the public in the use of library materials and resources, and handles reference and information search requests; provides quality customer service; and supports organizational goals, policies and guidelines.</p><b>
Supervision</b><p>
Works under the general supervision of assigned Library &ndash; supervisor; and does not exercise supervisory responsibility.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Examples of Duties</b></h2></div>
<div><p><b>Primary Responsibilities</b></p><p><i>
The following duties </i><b><i>ARE NOT </i></b><i>intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.</i></p><p><b>
In children&rsquo;s services area of assignment:</b></p><ul><li>Provides instruction and assistance to customers in person, via telephone, and e-mail; locates library materials and other information using integrated library system, online databases, and Internet resources; searches shelves for materials; places; holds on materials for transfer from or to other DPL locations; accesses customer records and checks for accuracy of information and status of holds; calls other branches and libraries on behalf of customers; identifies appropriate resources for customers&rsquo; academic or personal research projects; assists customers with the selection of reading materials based on their interests; teaches customers one-on-one how to use the library catalog and databases to research projects and papers; helps customers in compiling bibliographic references; assists customers with the use of computers, printers, copy machines and other peripheral equipment; and responds to questions concerning library activities, events, and programs.</li><li>Selects books, videos, and audio materials to add to collections; prepares lists of items for purchase from online vendors; labels books and audiobooks in preparation for shelving; ensures that stamping and labeling is accurate; updates and maintains library database; evaluated gift books for addition to the collection, book sale, or discards; weeds books and other materials which are no longer appropriate for circulation or cannot be repaired; and repairs books and materials when possible.</li><li>Processes library materials which may include incoming and outgoing interlibrary loan materials; processes outgoing hold materials; pulls requested items from library collection and processes them for transit using library catalog; sends items via interdepartmental mail to requesting library agency/branch; receives incoming requested items for local customers; processes items for holds using library catalog; labels items for hold shelf and notifies the customer that items have arrived; and removes expired holds from the hold shelf.</li><li>Plans, develops, and conducts children/youth programs including computer based instruction for the local community; designs and prepares marketing information to publicize events; maintains meeting room calendar; oversees presentations; regulates the use of library space; directs and assists presenters entering building with equipment or resources; locates necessary audio visual equipment and coordinates logistics for event; facilitates programs or events; selects books for discussion, plans meetings; prepares discussion questions and participate and or leads in discussion; provides literacy tutoring to the public; and prepares lesson plans, worksheets, and tools to aid in learning to read.</li></ul><ul><li>
Provides library orientations to school and group visits; instructs them on use of library cards, library services, proper care and handling of books and library materials; mails library card applications to teachers and group leaders; and performs read aloud story time for groups.</li></ul><ul><li>Maintains various statistics such as daily reference statistics, disposal/acquisition statistics, meeting and activity statistics, and federal depository statistics.</li><li>Supports supervisor and assumes responsibilities in their absence related to building security and other library customer issues; arbitrates customer disputes regarding service or fines, library materials not returned or any other library related interactions; performs opening and closing routines; checks doors at closing, ensuring that library is ready for next day; supervises tidying of library by clerical assistants; and ensures building alarm system is properly set at close.</li><li>Performs miscellaneous duties such as typing; computer troubleshooting; creating displays to encourage traffic flow and visibility of materials; laminates shelf-reading, records audio selections of public domain materials; oversees supply inventory; processes gifts; maintains bulletin boards; may open and distribute departmental mail; prepares work schedules; and substitutes as reference librarian at other library locations as needed.</li></ul><ul><li>
Provides support to the assigned Library &ndash; supervisor on matters as directed; participates on a variety of committees as assigned; prepares and presents reports and other necessary correspondence; attends and participates in professional group meetings; maintains awareness of new trends and developments in the fields related to area of assignment; ensures processes, policies and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with all current and applicable state and federal laws, Library policies and procedures, rules and regulations.</li><li>
Ensures an environment of customer-responsive services, providing customer-responsive service and handling customer service issues.</li><li>
Develop content and deliver training programs for school and community groups.</li><li>
Performs other duties as assigned or required.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2></div>
<div><p><b>Minimum Qualifications</b></p><p><b>
Education and Experience:</b></p><p>
Master&rsquo;s Degree in Library and Information Science from an ALA accredited institution and 18 months professional library experience<b>.</b></p><p><b>
Required Licenses or Certifications:</b></p><ul><li>Must possess a valid State of Michigan Driver&rsquo;s License.</li></ul><p><b>
Certifications Preferred:</b></p><ul><li>Level 2 Librarian Certification by the State of Michigan.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
<p></p><div><p><b>Required Knowledge of:</b></p><ul><li>Basic principles and practices of library science.</li><li>Principles and techniques of library materials selection and cataloging.</li><li>Dewey Decimal system, the alphabetical systems of shelving, and computer searching techniques.</li><li>Books, publishing, the book trade, and book review media.</li><li>Basic reference tools and services.</li><li>Automated library information retrieval system.</li><li>Reference and circulation processes and procedures.</li><li>Understanding of different classification schemes for library materials.</li><li>Significant authors, associations and publishers of books and reference sources in the assigned field.</li><li>Project/program planning principles and practices.</li><li>Public and community relations principles and practices.</li><li>Other pertinent federal, state, and local laws, codes, and regulations.</li><li>Modern office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets, and statistical databases.</li><li>Public library operations, services, and policies.</li><li>Customer service standards and procedures.</li></ul><p><b>
Required Skill in:</b></p><ul><li>Interacting with people of different social, economic, and ethnic backgrounds.</li><li>Analyzing, evaluating, and appropriately selecting popular level library materials.</li><li>Finding answers to general reference questions.</li><li>Assisting with the coordination of the development and maintenance of library collections.</li><li>Selecting materials and collections of contemporary significance and of permanent value.</li><li>Command of all reference tools used.</li><li>Library research techniques, including the use of technology.</li><li>Database records management.</li><li>Problem solving and decision-making.</li><li>Program design and development.</li><li>Presenting ideas and concepts orally and in writing.</li><li>Working cooperatively with internal and external customers in a professional, friendly and cooperative manner.</li><li>Responding to inquiries in effective oral and written communications.</li><li>Utilizing personal computer software programs affecting assigned work and in compiling and preparing spreadsheets and reports.</li><li>Establishing and maintaining effective working relationships with Library and department staff, board members, outside agencies, and the general public.</li></ul><p><b>
Physical Demands / Work Environment:</b></p><ul><li>Work is performed in a standard library environment.</li><li>Subject to sitting, standing, walking, stair climbing, reaching, and lifting of objects up to 25 pounds. Must be able to push/pull library carts and lift/carry library materials.</li></ul></div></div></div><p></p>
<br><p></p><div><div><div><div><div><b>EMPLOYMENT BENEFITS</b></div></div><div><div><div><div><div><div>The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:<br>
<br>
<b>HEALTH</b><ul> <li><b>Medical - </b>Eligible for hospital, surgical, and prescription drug benefits. </li><li><b>Dental</b> </li><li><b>Vision</b></li></ul><b>INSURANCE</b><ul><li><b> </b><b>Life Insurance - </b>Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent. </li><li><b>Long-Term Disability Insurance (Income Protection Plan) - </b>The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.</li></ul><b>PAID TIME OFF</b><ul> <li><b>Sick Leave</b> </li><li><b>Vacation</b> </li><li><b>Holidays</b></li></ul><b>OTHER LEAVE BENEFITS</b><br>
The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,<br>
<br>
<b>RETIREMENT BENEFITS</b><br>
<b>City Employees Retirement System</b><br>
As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:<br>
<ul><li>Completion of thirty (30) years of service;</li><li>At age sixty (60) if you have at least ten (10) years of service, or </li><li>At age sixty-five (65) with eight (8) years of service.</li><li>In the event of disability, other eligibility rules apply);</li><li>An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;</li><li>Employees are vested after ten (10) years of service, regardless of age. </li></ul><br>
<b>ADVANCEMENT OPPORTUNITIES - </b>Employees have many opportunities for growth and career advancement throughout all City departments and divisions.<br>
<br>
<br>
<b><i>Have a successful career with the City of </i></b><b><i>Detroit</i></b><b><i>. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of </i></b><b><i>Detroit</i></b><b><i>.</i></b></div></div></div></div></div></div></div></div></div><p></p>

City of Suffolk

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<div><p>Under general supervision, provides professional customer and information services through reference interviews, research and bibliographic instruction, technological training and assistance, and promotes the library&rsquo;s collection and services through classes, events, and other programs and activities. Reports to the Library Manager or Library Services Coordinator.<br>
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<i>To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.</i></p></div><br>
<div><h2 class="jobSectionHeader"><b>Essential Job Functions</b></h2></div>
<div><p>.</p><ul><li>
Conduct reference interviews and research, which requires a broad knowledge of print, non-print and electronic resources, to determine the most complete and efficient method or source in order to satisfy the information needs of customers; develop appropriate search strategies to respond to ambiguous and/or complex search requests; may respond to system-wide requests for assistance with difficult reference questions to satisfy the customer&rsquo;s information needs; and demonstrate an awareness of materials, current events, trends and popular authors to respond to the information needs of customers.</li><li>
Respond to complex and/or recurring information requests by creating and maintaining supplementary information files such as bibliographies and ready reference files to have the information readily available.</li><li>
Instruct users in the use of the library catalog, electronic resources, print and non-print materials and library equipment to enable them to use the library resources independently; and interpret, explain and apply library policy and procedures to respond to customer concerns.</li><li>
Instruct and assists users with the public computers and other library technology and equipment.</li><li>
Process requests and provide information to customers about their circulation records and materials request to meet borrowing needs; search and update circulation system; and check materials in and out and register customers to maintain an accurate database.</li><li>
Refer customers to and/or directly contact, community, state and national agencies and organizations, if required, to satisfy the information needs of customers.</li><li>
Provide training to staff and volunteers to orient them to their tasks and responsibilities.</li><li>
Plans guidelines for tasks, organizes projects and performs duties in circulation, reference and public services.</li><li>
Develops and maintains the collection, processes items for rotation between facilities; reassigns, rotates, and shelves items; suggests purchases for the branch and system.</li><li>
Prepares statistical and financial reports for levels of service in reference, public usage, program participation, financial fees for lost inventory and equipment use. Coordinate with City Treasurer&rsquo;s Office for legal collections.</li><li>
Plans and coordinates classes, events, and other programs and special events, (e.g. story times, summer reading, etc.).</li><li>
Analyzes and assesses any risk factors associated with the facility and surrounding environment that may impact the safety of the public or staff due to weather conditions, power outages or unpredictable behavior from individuals and thieves.</li><li>
Secures the facility, including making sure the building is clear of patrons, equipment is turned off and alarm is activated.</li><li>
Electronically locates, modifies or creates bibliographic records for materials of various formats according to professional standards and practices.</li><li>
Assists in the daily review of new books/audio for circulation to ensure compliance with library practices and standards.</li><li>
Assists in maintaining and updating the library catalog and collection; repairs or discards damaged or obsolete material.</li><li>
Produces spine labels with appropriate genre, collection or award information according to library standards and practices.</li><li>
Monitors current and forthcoming reading and format trends to anticipate and meet patron needs; ensures required material is handled with priority.</li><li>
Acts on technical problems, then implements and utilizes all new hardware and software information in order to maintain and upkeep laptop and desktop computer.</li><li>
Performs related work as required.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Required Qualifications</b></h2></div>
<div><p>A combination of higher education and/or experience equivalent to 5 years, 1 of which must have been in a library setting or closely related customer service field; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. Requires a valid driver&rsquo;s license.</p></div><br>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
<p></p><div><ul><li>Knowledge of library routine and procedures.</li><li>
Knowledge of library bookmobile routines and procedures.</li><li>
Knowledge of library techniques, systems, and working manuals associated with bookmobile programs.</li><li>
Knowledge of OPAC, the library&rsquo;s filing system and various types of informational materials in the library.</li><li>
Knowledge of bookkeeping and/or accounting/clerical practices and procedures.</li><li>
Knowledge of the reading levels and interests of City residents served by the bookmobile.</li><li>
Knowledge of the geography of the City.</li><li>
Knowledge of literature for juveniles, young adults and adult patrons.</li><li>
Skilled in data entry, typing and operating general office equipment.</li><li>
Ability to use standard library methods and principles in bibliography, circulation and reference services.</li><li>
Ability to use a variety of office machines. Is able to follow established procedures and to perform work requiring some detail.</li><li>
Ability to instruct patrons in the use of various office machines, computer programs and library reference materials.</li><li>
Ability to express ideas effectively orally and in writing.</li><li>
Ability to maintain statistical records and prepare clear reports from them.</li><li>
Ability to deal tactfully and courteously with library patrons and the general public.</li><li>
Ability to establish and maintain effective working relationships as necessitated by work assignments.</li><li>
Knowledge of books, magazines, and related materials available to the public.</li><li>
Ability to follow established procedures and perform work requiring some detail.</li><li>
Ability to instruct patrons in the use of various office machines, computer programs and library reference materials.</li><li>
Ability to effectively express ideas orally and in writing. Is able to exercise tact and courtesy in frequent contact with City employees, City officials, professionals, and the general public.</li><li>
Ability to establish and maintain effective working relationships as necessitated by work assignments.</li><li>
Ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.</li><li>
Ability of speaking and/or signaling people to convey or exchange information. Includes receiving assignments and/or directions from supervisors.</li><li>
Ability to read a variety of informational and legal documents, City and state codes, law books, etc. Requires the ability to prepare correspondence, memorandum, opinions, contracts, notices, petitions, etc. Must be able to speak with poise, voice control and confidence, and to articulate information to others.</li><li>
Ability to plan work and develop procedures; to learn and/or evaluate complex information in order to make judgments and decisions.</li><li>
Ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of technical or professional languages including legal and municipal terminology.</li><li>
Ability to utilize mathematical formulas; to add and subtract; multiply and divide; utilize decimals and percentages.</li><li>
Ability to inspect items for proper length, width and shape.</li><li>
Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress and when confronted with (persons acting under stress) (emergency situations).</li></ul></div></div></div><p></p>

Library Associate (Part-time)

Smith College

<div><p>If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.</p><p></p><h2 class="jobSectionHeader"><b>
Department</b></h2>
Libraries<p></p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p></p><p><b>
Job Summary</b></p><p></p><p>
The Library Circulation Associate serves as a frontline representative of the library, delivering outstanding customer service and support at the service desks. This role primarily involves assisting users with all circulation activities, answering inquiries, and facilitating access to library services and spaces. Additionally, the associate is responsible for supporting course reserves, managing library facilities and space usage, as well as handling security and emergency incidents during assigned shifts. Hiring, training, scheduling, and supervising student employees is also a key responsibility of this position.</p><p></p><p>
Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.</p><p></p><p><b>
Essential Functions</b></p><p></p><p><b>
Library Staffing &amp; Public Service (90%)</b></p><ul><li><p>
Staff the service desks</p></li><li><p>
Provide direct, high-quality service to patrons at the service desks: Welcome users, maintain borrower accounts, explain policies, and make referrals to other library or campus departments as appropriate; Perform all circulation activities (checking in and out library materials, assisting patrons with locating library materials, etc.); Answer general inquiries about library services, policies, hours, and collections in person, by phone, and electronically and correctly refer the questions as appropriate</p></li><li><p>
Open and close the library</p></li><li><p>
Identify, report, and document facility and security issues working with appropriate departments as needed</p></li><li><p>
Resolve patron disputes when possible or refer patrons to the appropriate staff</p></li><li><p>
May be required to substitute evenings and weekends</p></li><li><p>
Provide backup support at Hillyer and Josten libraries to meet departmental needs</p></li><li><p>
Perform other duties as assigned in support of the library&rsquo;s mission and user experience</p></li><li><p>
Promote a welcoming, inclusive environment by responding to patron needs with patience, empathy, and efficiency.</p></li><li><p>
Support day-to-day space management, including enforcing policies related to noise and room usage</p></li><li><p>
Serve as first point of contact during incidents or emergencies; follow established procedures to ensure patron safety and coordinate with campus safety as needed</p></li><li><p>
Assist in the hiring, training, scheduling, and day-to-day supervision of student workers</p></li><li><p>
Provide on-the-job support and guidance to student employees and staff to ensure quality service and workflow continuity</p></li><li><p>
Plan and provide student employee orientation and ongoing training sessions</p></li><li><p>
Provide backup staffing when student employees are not available</p></li></ul><p><b><br>
Course Reserves (10%)</b></p><ul><li><p>
Process course reserve requests in coordination with faculty and other library departments</p></li><li><p>
Ensure timely availability and accuracy of physical and electronic course materials</p></li><li><p>
Collaborate regularly with reserves staff to establish and update departmental workflows for reserve processing</p></li><li><p>
Monitor and respond to messages in the reserves email account</p></li><li><p>
Communicate with faculty and department coordinators for clarification, copyright and other issues</p></li><li><p>
Outside of peak reserve processing season, provide support to other library departmental needs</p></li></ul><p></p><p><b>
MINIMUM REQUIRED</b><b> Qualifications (education, experience, certifications, licenses, knowledge, skills)</b></p><p></p><p>
Associate's Degree and 1 to 5 years experience in customer service / direct support</p><p></p><p><b>
Skills:</b> Demonstrated exceptional customer service, including creative problem-solving and a commitment to equitable access; computer skills and ability to learn and apply new technologies; attention to detail and organizational skills; ability to independently manage multiple priorities and tasks; ability to work closely and problem-solve with colleagues from all library departments, students, faculty, and staff</p><p></p><p><b>
Preferred</b><b> Qualifications</b></p><p></p><p>
Bachelor's Degree and 5 or more years experience in libraries</p><p>
Library system (e.g. FOLIO)</p><p>
Supervisory experience</p><p></p><p><b>
Work Schedule:</b></p><p>
Sunday &amp; Thursday: 3:30 p.m. &ndash; 11:30 p.m.</p><p>
Friday: 1:30 p.m. &ndash; 9:30 p.m.</p><p>
Saturday: 9:30 a.m. &ndash; 5:30 p.m.</p><p></p><p><b>
Hours:</b> 28 hours per week / 52 weeks per year</p><p></p><h2 class="jobSectionHeader"><b>
Compensation</b></h2>
This position is covered by a collective bargaining agreement with a progressive wage schedule. The Step 1 hourly rate is $24.03. New hires are typically placed at Step 1.<p></p><p><b>
Position Type</b></p>
Regular<p></p><p>
Please attach <b>BOTH</b><b> </b>a current resume and a cover letter in order for your application to be considered for this position . <b>Be sure you have provided all attachments before submitting your application.
</b></p><h3 class="jobSectionHeader"><b>You will NOT be able to attach additional files after you have hit the Submit button.</b></h3><p></p><p>
Review of applications will begin</p>
April 24, 2026<p></p><h2 class="jobSectionHeader"><b>
About Smith College</b></h2><p></p><p>
Located in Northampton, MA, Smith College is one of the largest women&rsquo;s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.
</p><p></p><p>Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at recruiting-u@smith.edu.</p><p></p><p>
As set forth in our mission and values, Smith College is committed to promoting a culture of equity and inclusion among students, staff and faculty. The College will not discriminate in employment on the basis of age, race, color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, age, veteran status, physical or mental disability, or any other classification protected by law. Smith College is an equal opportunity employer and complies with all state and federal laws that prohibit discrimination.</p></div>

Circulation Associate

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