library customer service

City of Oak Creek

JOB
 Located along the western shore of Lake Michigan, Oak Creek is in the midst of a development boom and is one of the fastest growing cities in southeastern Wisconsin. In two decades, the City’s population grew over 25 percent, and substantial growth and development is projected into the future. Adding vibrancy and a sense of place to the community, the City’s Drexel Town Square features a modern mixed-use development anchored by a civic center plaza, City Hall, and Library facility. The City’s elected leadership strategically invests in Oak Creek’s future as demonstrated by projects already underway. The Library Desk Clerk provides customer service to library patrons, performs clerical work relating to the public services, and assists in other support tasks as assigned. The work schedule for this position is: Monday – 11:45AM-8:15PM; Tuesday – 4:15PM-8:15PM; Wednesday: 8:30AM-5PM; Friday – 8:45AM-6:15PM; Saturday – 8:15AM-4:15PM (Friday and Saturday shifts alternate and are scheduled on a rotating basis). These hours may change to meet the needs of the library.
 
EXAMPLE OF DUTIES
 Provide high quality customer service to patrons in a confidential manner via various communication methods, and a focus circulation, technology and readers’ advisory.Perform functions related to the circulation of library materials such as check library materials in/out, library card registration, curbside service delivery, alphabetical and Dewey Decimal System sorting, collect fines and fees, and shelve library materials.Answer basic reference questions and refer more detailed inquires to professional staff.Participate in the maintenance of the library collection and inventory such as making minor repairs to library materials and equipment and bringing non-working or poor condition items to the attention of appropriate staff.Receive and process all incoming/outgoing mail, parcels and shipments. Complete opening and closing procedures as directed.Plan, prioritize, and organize workloads and assignments.
 
SUPPLEMENTAL INFORMATION
 To view the complete job description for this position, please visit https://www.oakcreekwi.gov/government/departments/human-resources/job-descriptions

Library Desk Clerk

NAPERVILLE PUBLIC LIBRARY

<div>POSITION SUMMARY 


The Customer Services Assistant assists customers at the public desk in all areas of Library services, providing consistent, accurate, and timely handling of Library materials for circulation. Provides quality customer service and collaborates with staff to resolve circulation related issues. Contributes to the general order and care of facilities and Library materials. 


RESPONSIBILITIES 

<ul>
<li>Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff.</li>
</ul><ul><li>Performs customer service activities for the library, including issuance of library cards, processes and routes materials, collects fees, processes Library&rsquo;s &amp; LINKin expired Holds, and shelf reads.</li>
</ul><ul><li>Responds to customer requests promptly and courteously referring difficult or unusual requests to the appropriate Library staff with discretion.</li>
</ul><ul><li>Assists customers with use of Library equipment, print resources, technology, and online resources.</li>
</ul><ul><li>Troubleshoots basic problems with self-check machines, phones, and other departmental equipment.</li>
</ul><ul><li>Ensures the quality of the collection material by reviewing materials, processing lost material and routing damaged items to the appropriate department.</li>
</ul><ul><li>Facilitates communication concerning building issues with the Facilities Department and Library management.</li>
</ul><ul><li>Answers and responds to phone inquiries and/or routes calls to appropriate department.</li>
</ul><ul><li>Processes and completes curbside service.</li>
</ul><ul><li>Processes Inter-Library Loan (ILL) items and communicates with ILL customers.</li>
</ul><ul><li>Inspects and records safety of credit card machines, according to PCI guidelines.</li>
</ul><ul><li>Handles and records lost and found materials according to guidelines.</li>
</ul><ul><li>Makes announcements over the public address system as needed.</li>
</ul><ul><li>Accepts and reviews used material donations, according to guidelines. Maintains Used Book Sale section.</li>
</ul><ul><li>Collaborates on programs/projects with other staff, occasionally at other locations.</li>
</ul><ul><li>Assists with paging list fulfillment, including pulling, processing, and shelving Holds.</li>
</ul><ul><li>Monitors and maintains order in the public areas to ensure a welcoming environment for customers.</li>
</ul><ul><li>Assists and completes departmental statistics and reports.</li>
</ul><ul><li>Attends and assists with Outreach Library events.</li>
</ul><ul><li>May periodically serve as Person In Charge (PIC), providing support for employees, customers, and facility issues.</li>
</ul><ul><li>Attends professional development opportunities.</li></ul> 


KNOWLEDGE/SKILLS/ABILITIES 

<ul>
<li>Demonstrate strong written, verbal communication and interpersonal skills working effectively with diverse cultures, interpersonal styles, abilities, and backgrounds.</li>
</ul><ul><li>Demonstrates exceptional customer service, providing quality assistance to vendors, customers and staff.</li>
</ul><ul><li>Keeps current in relevant technology, uses computer software programs such as Microsoft Office and Outlook and common office equipment to complete tasks/assignments.</li>
</ul><ul><li>Uses problem solving skills to assist in determining priorities and finding timely solutions to departmental or system-wide issues.</li>
</ul><ul><li>Uses computer software and common office equipment to complete tasks, keeps current with relevant technology.</li>
</ul><ul><li>Service oriented, provides quality customer assistance; establishes and maintains effective relationships with customers and staff.</li>
</ul><ul><li>Maintains confidentiality, professionalism, and discretion in situations.</li>
</ul><ul><li>Possesses strong technical skills. Familiar with a range of hardware and software technologies.</li>
</ul><ul><li>Strong organizational and time management abilities. Complete assignments and projects in a timely manner.</li>
</ul><ul><li>Demonstrates appropriate money management responsibilities.</li>
</ul><ul><li>Responsive to change and demonstrates adaptability.</li>
</ul><ul><li>Takes responsibility for consistent completion and follow-up on all tasks.</li>
</ul><ul><li>Maintains a positive approach while tasking in adverse situations.</li>
</ul><ul><li>Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers.</li></ul> 


EDUCATION/EXPERIENCE/QUALIFICATIONS 

<ul>
<li>High school diploma or equivalent.</li>
</ul><ul><li>Minimum two years of customer service experience.</li>
</ul><ul><li>Bilingual proficiency a plus.</li></ul> 


PHYSICAL DEMANDS/WORK ENVIRONMENT 

<ul>
<li>Communicate with staff and customers in person, via email and over the phone.</li>
</ul><ul><li>May require either being in a stationary position or moving about for prolonged periods.</li>
</ul><ul><li>Moves equipment or library materials weighing up to 35 lbs.</li>
</ul><ul><li>Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations.</li></ul> 


BENEFITS 
The benefits for this position include:
<ul>
<li>Annual Vacation Accrual: 2 weeks per year</li>
<li>Holidays: 7 days per year</li>
<li>Annual Sick Accrual: 12 days per year</li>
<li>Up to 5 Personal Days per calendar year prorated based on the hire date 
</li>
<li>Illinois Municipal Retirement Fund (Pension Plan) 
</li>
<li>12 weeks paid parental leave</li></ul> 


WORK SCHEDULE 
 Mondays 9 - 1 p.m. 
 Tuesdays 1 - 5 p.m. 


 Wednesdays OFF 


 Thursdays 5 - 9 p.m. 
 Fridays 1 - 5 p.m. 
 1 Friday/mo. 5 - 9 p.m. 
 1 Saturday/mo. 8:30 a.m. - 5 p.m. 
 1 Sunday/mo. 1 - 5 p.m. 


 1 Saturday/mo. 1 - 5 p.m. 
To learn more about us, go to https://www.naperville-lib.org/jobs</div>

Customer Services Assistant- Nichols Library

Van Buren District Library

Part-Time Library ClerkVan Buren District Library &ndash; Bangor Branch LocationVan Buren District Library is seeking a friendly, dependable, and service-oriented individual to join our team as a Part-Time Library Clerk. This position supports daily library operations and helps create a welcoming, engaging environment for patrons of all ages.If you enjoy customer service, community engagement, books, and helping people access information, we encourage you to apply.Position SummaryThe Library Clerk assists with circulation services, shelving materials, supporting library programs, and helping patrons use library resources. This role requires someone who can work independently after training while maintaining a high level of customer service.This is a part-time position (14&ndash;18 hours per week) and includes some evening and Saturday hours.Key Responsibilities<ul><li>Provide excellent customer service at the library circulation desk</li><li>Check library materials in and out using the library system</li><li>Assist patrons with basic reference questions and reader advisory</li><li>Help patrons access computers, printers, and digital resources</li><li>Assist staff with library programs, classes, and community events</li><li>Shelve books, DVDs, magazines, and other materials accurately</li><li>Perform shelf reading to maintain proper organization</li><li>Help maintain a clean, welcoming, and organized library environment</li><li>Assist with basic repair and mending of library materials</li><li>Support additional branch operations as assigned by the Branch Manager</li></ul>Qualifications<ul><li>High school diploma or equivalent</li><li>Strong customer service and communication skills</li><li>Ability to work well with the public and as part of a team</li><li>Comfortable using computers, email, internet resources, and Microsoft Office</li><li>Ability to learn library procedures and circulation systems</li><li>Reliable and able to work evening and Saturday shifts</li></ul>Physical Requirements<ul><li>Ability to lift up to 30 pounds</li><li>Ability to bend, reach, twist, and stand for periods of time</li><li>Ability to shelve materials up to 90 inches high</li></ul>Pay &amp; Schedule<ul><li>$16.56 per hour starting wage</li><li>14&ndash;18 hours per week</li><li>Some evening and Saturday hours required</li></ul>How to ApplyPlease submit a Van Buren District Library employment application to:Chantelle Dowling Business Manager cdowling@vbdl.orgJob Type: Part-timePay: From $16.56 per hourBenefits:<ul><li>Paid time off</li><li>Professional development assistance</li></ul>People with a criminal record are encouraged to applyWork Location: In person

Branch Library Clerk

Seymour Library

RESPONSIBILITIES: Provide excellent customer service by welcoming and registering patrons, issuing library cards, checking out materials and managing patron accounts<ul><li>Assist patrons with locating materials, using computers, or explaining procedures</li><li>Provide technical assistance to library patrons (checking their email, logging onto the Internet, making copies, etc.)</li><li>Check in and process library materials</li><li>Accept and process payments</li><li>Provide information regarding library programs, events, and resources</li><li>Shelve library materials</li><li>Address patron conduct or safety issues</li><li>Know and understand the American Library Association&rsquo;s Library Bill of Rights, Freedom to Read Statement and Freedom to View Statement, recognizing that freedom of access is a fundamental tenet of a public library</li><li>Follow all legal and policy requirements related to patron privacy and custodianship of patron records</li></ul>QUALIFICATIONS:<ul><li>Must be able to work a flexible schedule that may include a combination of days, evenings and weekends.</li><li>Must possess excellent customer service skills</li><li>Must have knowledge of Google Suite</li><li>Education Requirements</li><li>Associates degree with major coursework in Liberal Arts, Library Information Systems, or related field; AND at least one (1) year of full-time paraprofessional library experience or two (2) years of increasingly responsible full-time customer public service experience; OR</li><li>Completion of a minimum of one (1) year coursework in Liberal Arts, Library Information Systems, or related field; AND at least two (2) years of full-time paraprofessional library experience or three (3) years of increasingly responsible full-time customer public service experience; OR</li><li>Graduation from high school or possession of a high school equivalency diploma; and three (3) years of full-time paraprofessional library experience or three (3) years of increasingly responsible full-time customer public service experience.</li></ul>Please send resume, references and cover letter to:Olivia Wojnar, Seymour Public Library, 176-178 Genesee St., Auburn, NY 13021Or email: owojnar@seymourlib.orgPlease note that all applicants must submit a resume, references, and cover letter to be considered for this position. Incomplete applications will not be moved forward in the hiring process.Pay: $17.50 - $24.50 per hourEducation:<ul><li>Associate (Preferred)</li></ul>Work Location: In person

Part-time Library Associate

Carver County, MN

<div><div><div><h2 class="jobSectionHeader">JOB SUMMARY</h2></div>
<div>Under the general direction of the Library Operations Supervisor, the On-call Library Assistant is responsible for providing and performing a variety of clerical and customer/client service responsibilities associated with the delivery and operation of library services. Duties involve performing customer service responsibilities at the circulation desk; checking materials in/out of the library; registers and updates patron database files and information; assisting callers with questions or assisting customers within the library, referring customers to reference staff as appropriate. This is an on-call non-exempt position. There is neither a guarantee of continual hours or guarantee of future employment, nor County benefits, except as mandated by state and federal law or as specifically referenced in the Personnel Policy Manual.</div>
<div><h2 class="jobSectionHeader">TYPICAL DUTIES AND RESPONSIBILITIES</h2></div>
<div><div>Essential Duties &amp; Responsibilities 
<ul><li>Participates in and implements customer services responsibilities associated with the circulation desk.</li><li>Registers library users and updates library user databases and files.</li><li>Provides customer service duties to assist and direct patrons in the use of library services and materials.</li><li>Assists in processing reserved/ requested materials for patrons and the library.</li><li>Assists in maintaining the appearance and order of collection materials and library areas.</li><li>Performs other duties of a comparable level or type.</li></ul></div></div>
<div><h2 class="jobSectionHeader">MINIMUM QUALIFICATIONS</h2></div>
<div><ul><li>High school diploma or GED.</li><li>A minimum of one year previous related library or customer service experience</li><li>Computer experience preferred</li></ul></div>
<div><h2 class="jobSectionHeader">SCORED EXAMINATION PROCESS</h2></div>
<div>All applications will be screened for minimum qualifications, scored and ranked. The highest ranked candidates meeting minimum qualifications will be recommended for the scored oral examinations (interviews). Final selection for the position will include successful completion of oral interview(s), reference checks, and background investigation.</div></div></div>

Library Assistant - On-Call

City of Fort Dodge

JOB
 The Fort Dodge Public Library is seeking a friendly, organized, and customer-focused individual to join our team as a Library Assistant II (Full-Time). This role is ideal for someone who enjoys working with people, has a passion for public service, and thrives in a fast-paced, collaborative environment.As a Library Assistant II, you will serve as one of the library’s primary points of contact with the public, offering support and assistance to patrons of all ages and backgrounds. You will be responsible for a variety of important tasks that contribute to the smooth daily operations of the library, including circulation, customer service, technical services, and program support. Whether you’re helping a child find their next favorite book, guiding an adult through online resources, assisting with technology, or processing new materials, your work will directly support our mission to connect people with information, ideas, and opportunities for lifelong learning.You will also have the opportunity to be cross-trained in multiple departments, gaining valuable experience across adult, teen, and children’s services. This position requires a strong attention to detail, excellent communication skills, and the ability to provide inclusive, respectful service to a diverse community. If you are enthusiastic about libraries, enjoy learning new things, and want to make a difference in your community, we encourage you to apply.Applications will be reviewed as they are received, with interviews scheduled on a rolling basis. The position may close earlier than the posted deadline if a suitable candidate is selected, so applicants are encouraged to submit their applications promptly.
 
EXAMPLE OF DUTIES
 Provide exceptional customer service to a diverse community.Perform circulation duties: checking materials in/out, issuing cards, processing holds, and managing overdue/lost items.Assist patrons with library equipment, computers, the catalog, and basic technology troubleshooting. Staff the Adult or Children's Services desks, providing basic reference, reader's advisory, and interlibrary loan support. Receive, catalog, and process new materials. Create promotional displays, flyers, and handouts. Support library programs and special projects.Maintain confidentiality and enforce library policies professionally.
 
SUPPLEMENTAL INFORMATION
 Why Join Us?At the Fort Dodge Public Library, we believe in lifelong learning, equitable access to information, and serving our community with integrity and enthusiasm. You’ll be part of a team that values innovation, service, and collaboration—working together to make the library a vital resource for everyone.

Library Assistant II

Pickerington Public Library

Location: Pickerington Public LibraryReports to: Manager as assignedNon-exempt part-time position: 20 hours a weekCompensation: Starting at $14.02/hourBenefits: PTO, Holiday Pay and Ohio Public Retirement SystemThe Customer Service Assistant provides friendly, high quality service to library customers, ensuring a positive experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Responsible for managing library customer account and maintaining the library&rsquo;s collection from processing returns to ensuring proper placement on the shelves. Committed to the Pickerington Public Library&rsquo;s Mission of &ldquo;Inspiring Learning, Connecting Community, Enriching Our World, Fostering a Love of Reading&rdquo;.Job Summary:&middot; Provides excellent service to customers of all ages and backgrounds, practices positive public relations and performs duties in a friendly and courteous manner&middot; Assists customers with Library card accounts in person, over the phone, by e-mail, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts and ensuring accuracy of the account&middot; Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation and negotiating with customer&middot; Works at the Customer Service desk, including checking in and checking out items, emptying book returns, and other typical duties&middot; Issues library cards and maintain(confidential) customer files&middot; Processes and sorts materials accurately and efficiently; materials from cargo bins, returned materials from customers, expired reserves and new materials&middot; Counts and balances register when needed, and prepares bank deposit&middot; Assists customers in using the catalog, computers, copiers and other equipment&middot; Maintains Library collection by identifying and solving problems with library materials, performing cleaning of library materials, shelf reading, shelving materials, facing and conditioning shelves, pulling materials in poor condition from shelves, maintaining customer reserve shelves, processing various reports which involve searching for library materials (i.e. Pull List)&middot; Performs opening and closing duties&middot; Participates in staff meetings and volunteer to serve on committees and library projects when appropriate&middot; Seeks out and participates in continuing education opportunities in order to keep skills current and broaden knowledge&middot; Assists customers with OPAC terminals and searches by title/author to request materials from other locations and other library systems&middot; Demonstrates understanding of basic library routines and adheres to library policies and procedures&middot; Assists in public service areas as needed; answer basic directional questions in person and over the phone; locate and retrieve materials for customers, assist customers with self-service public technology; and support the code of conduct&middot; Assists in all public service areas, including Homework Help Center as needed&middot; Performs additional duties as assigned including working at community events and in house library classes/eventsQualifications:&middot; High School Diploma or equivalent&middot; Excellent communication skills&middot; Skill in Microsoft Office applications&middot; Skill in ILS automation environment, or ability to develop that skill&middot; Maintains professional, businesslike behavior and appearance&middot; This individual would need the ability to work a flexible schedule including evenings and weekends&middot; Demonstrated commitment to serving library customers and residents of the communityPhysical Demands:Physical requirements include ability to stand, sit, bend, push and carry library materials over an extended period of time. Must be able to lift up to 30 pounds and push a 50 pound cart.Resumes will be accepted until position is filled.The Pickerington Public Library is an Equal Opportunity Employer. Applicable background checks will be performed.Job Type: Part-timePay: From $14.02 per hourBenefits:<ul><li>Paid time off</li></ul>Work Location: In person

Customer Service Assistant

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