library customer service

City of Flagstaff, AZ

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<p></p><div><p>Be the friendly face behind discovery&mdash;jump into a part-time <b>Library Associate role with the City of Flagstaff</b>, where curiosity, connection, and community come together!</p><p>
Join our team and help create a welcoming, engaging library experience for the community. In this customer-focused role, you&rsquo;ll assist patrons with everything from checking out materials and using technology to finding resources and answering questions&mdash;all while promoting programs and services that make the library a vibrant place to learn and connect. If you enjoy helping people, working with technology, and being part of a supportive team, apply today!</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Examples of the Work Performed</b></h2></div>
<p></p><div><ul><li>Establishes and maintains good working relationships with staff and the public.</li><li>
Provides excellent customer service at a main service point within the Library, including in person at the Information desk, via phone, and via e-mail.</li><li>
Checks materials in and out, issues Library cards, and updates Library cards.</li><li>
Sells Friends of the Library merchandise, accepts payments for lost/damaged items; may clear accounts, run reports, and empty book drops (location dependent).</li><li>
Assists patrons with use of the Library online catalog (OPAC), the Library website, online subscription databases and other electronic resources, the internet, other library related applications, and general computer and mobile applications; assists patrons with use of Library equipment such as printers, computers, laptops.</li><li>
Assists Library users with research; helps patrons find and access library materials; places materials on hold; assists patrons with placing interlibrary loan requests</li><li>
Performs Reader&rsquo;s Advisory services.</li><li>
Maintains and distributes community information.</li><li>
Answers directional and general reference questions; records reference question statistics. Answers patron questions, comments, and complaints regarding the Library and its services according to Library policies.</li><li>
May handle or assist with difficult situations relating to patrons and facilities (including writing incident reports); may assist with emergencies.</li><li>
Maintains orderliness of public areas.</li><li>
Assist patrons with room bookings; monitor online room bookings.</li><li>
May assist with Library programming (including off-site programming).</li><li>
Promotes Library programs and services.</li><li>
May support other Library staff in their duties.</li><li>
Performs related duties, as assigned.</li></ul>
To view the full job description, please click here: Library Associate Job Description</div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<p></p><div><ul><li>Associates degree or two years of college level coursework.</li><li>
Minimum of 1 year of experience in a customer service environment (in-person).</li></ul><div></div><div><b><br>
Desired Requirements</b></div><ul><li>
Bachelor's Degree or higher in a related field.</li><li>
Minimum of 1 year of experience working in a public Library including one year working with computers and on-line resources, including Library circulation software or research databases.</li><li>
Knowledge of the local community and its resources.</li><li>
Fluency in a language other than English, particularly Dine, Hopi, and/or Spanish.</li></ul></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
<p></p><div><p>We are dedicated to fostering an inclusive and positive work environment. We offer competitive pay and the chance to work with a committed team making a difference in our community. Located in the beautiful mountain town of Flagstaff, AZ, you&rsquo;ll enjoy a unique quality of life with outdoor recreation, stunning scenery and a welcoming community.</p><p><b>
The City of Flagstaff is looking for team members who are passionate about community, innovation, and quality of life. Come be a part of this cool community and see why the City of Flagstaff is a great place to work!</b></p></div></div></div><p></p>

Library Associate (Part-Time)

City of Flagstaff

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Be the friendly face behind discovery&mdash;jump into a part-time
 <strong>
  Library Associate role with the City of Flagstaff
 </strong>
 , where curiosity, connection, and community come together!
 <br/>
 <br/>
 Join our team and help create a welcoming, engaging library experience for the community. In this customer-focused role, you&rsquo;ll assist patrons with everything from checking out materials and using technology to finding resources and answering questions&mdash;all while promoting programs and services that make the library a vibrant place to learn and connect. If you enjoy helping people, working with technology, and being part of a supportive team, apply today!
 <br/>
 <br/>
 Examples of the Work Performed
 <br/>
 <br/>
 <ul>
  <li>
   Establishes and maintains good working relationships with staff and the public.
  </li>
  <li>
   Provides excellent customer service at a main service point within the Library, including in person at the Information desk, via phone, and via e-mail.
  </li>
  <li>
   Checks materials in and out, issues Library cards, and updates Library cards.
  </li>
  <li>
   Sells Friends of the Library merchandise, accepts payments for lost/damaged items; may clear accounts, run reports, and empty book drops (location dependent).
  </li>
  <li>
   Assists patrons with use of the Library online catalog (OPAC), the Library website, online subscription databases and other electronic resources, the internet, other library related applications, and general computer and mobile applications; assists patrons with use of Library equipment such as printers, computers, laptops.
  </li>
  <li>
   Assists Library users with research; helps patrons find and access library materials; places materials on hold; assists patrons with placing interlibrary loan requests
  </li>
  <li>
   Performs Reader&rsquo;s Advisory services.
  </li>
  <li>
   Maintains and distributes community information.
  </li>
  <li>
   Answers directional and general reference questions; records reference question statistics. Answers patron questions, comments, and complaints regarding the Library and its services according to Library policies.
  </li>
  <li>
   May handle or assist with difficult situations relating to patrons and facilities (including writing incident reports); may assist with emergencies.
  </li>
  <li>
   Maintains orderliness of public areas.
  </li>
  <li>
   Assist patrons with room bookings; monitor online room bookings.
  </li>
  <li>
   May assist with Library programming (including off-site programming).
  </li>
  <li>
   Promotes Library programs and services.
  </li>
  <li>
   May support other Library staff in their duties.
  </li>
  <li>
   Performs related duties, as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 To view the full job description, please click here: Library Associate Job Description
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Associates degree or two years of college level coursework.
  </li>
  <li>
   Minimum of 1 year of experience in a customer service environment (in-person).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's Degree or higher in a related field.
  </li>
  <li>
   Minimum of 1 year of experience working in a public Library including one year working with computers and on-line resources, including Library circulation software or research databases.
  </li>
  <li>
   Knowledge of the local community and its resources.
  </li>
  <li>
   Fluency in a language other than English, particularly Dine, Hopi, and/or Spanish.
   <br/>
   <br/>
  </li>
 </ul>
 Supplemental Information
 <br/>
 <br/>
 We are dedicated to fostering an inclusive and positive work environment. We offer competitive pay and the chance to work with a committed team making a difference in our community. Located in the beautiful mountain town of Flagstaff, AZ, you&rsquo;ll enjoy a unique quality of life with outdoor recreation, stunning scenery and a welcoming community.
 <br/>
 <br/>
 <strong>
  The City of Flagstaff is looking for team members who are passionate about community, innovation, and quality of life. Come be a part of this cool community and see why the City of Flagstaff is a great place to work!
  <br/>
  <br/>
 </strong>
 <strong>
  About Flagstaff
  <br/>
  <br/>
 </strong>
 Nestled at 7,000 feet elevation in the largest contiguous Ponderosa pine forest in the world, Flagstaff offers a lifestyle that blends small-town charm with big-outdoor adventure. Known for its four-season climate, Flagstaff is a haven for lovers of the outdoors&mdash;with easy access to hiking, snow sports, mountain biking, and camping right outside your door.
 <br/>
 <br/>
 The city boasts a vibrant downtown filled with local shops, craft breweries, and a dynamic arts and music scene. Flagstaff is also home to Northern Arizona University, bringing a youthful energy, cultural events, and educational opportunities to the community.
 <br/>
 <br/>
 With stunning views of the San Francisco Peaks, dark skies perfect for stargazing, and proximity to wonders like the Grand Canyon, Sedona, and countless national forests, Flagstaff offers a high quality of life in an inspiring natural setting. Plus, its strong sense of community, clean air, and slower pace make it an ideal place to put down roots.
 <br/>
 <br/>
 Whether you're seeking outdoor adventure, a welcoming community, or just a breath of fresh mountain air, Flagstaff is the perfect place to live, work, and thrive.
 <br/>
 <br/>
 https://www.youtube.com/embed/uK9zsfGdAIw?si=ZFe5Uxf-rPNz-Rkv" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen&gt;
 <br/>
 <br/>
 01
 <br/>
 <br/>
 Please select which option below best outlines your education and work experience combination.
 <br/>
 <br/>
 <ul>
  <li>
   I have an Associate's degree (or two years of college level coursework) and a minimum of one year of experience in an in-person customer service environment.
  </li>
  <li>
   I have a Bachelor's Degree or higher.
  </li>
  <li>
   I do not meet the minimum requirements.
   <br/>
   <br/>
  </li>
 </ul>
 02
 <br/>
 <br/>
 What is your highest level of education?
 <br/>
 <br/>
 <ul>
  <li>
   High School Degree or GED
  </li>
  <li>
   Associate's Degree or two years of college level coursework.
  </li>
  <li>
   Bachelor of Arts or Science
  </li>
  <li>
   Master's Degree
   <br/>
   <br/>
  </li>
 </ul>
 03
 <br/>
 <br/>
 How many years of experience do you have in an in-person customer service environment?
 <br/>
 <br/>
 <ul>
  <li>
   Less than one year
  </li>
  <li>
   One to less than two years
  </li>
  <li>
   Two to less than three years
  </li>
  <li>
   Three or more years
   <br/>
   <br/>
  </li>
 </ul>
 04
 <br/>
 <br/>
 Do you have any experience working in a public library? If so, how many years?
 <br/>
 <br/>
 05
 <br/>
 <br/>
 Are you fluent in a language other than English? If so, which language(s)?
 <br/>
 <br/>
 <ul>
  <li>
   Required Question
  </li>
 </ul>
</div>


Midpointe Library System

<div><p><b>A part-time library associate opening is available at the Middletown Library!</b></p>
<p>
At the MidPointe Library System, our mission is to enrich our community through access and experiences. We do that by connecting a curious community to our library services and strive to provide a positive learning experience.</p>
<p>
At our Middletown Library, our associates provide our patrons with excellent customer service at one of the service desks by answering questions; giving reading recommendations; providing computer and printer assistance;creating library cards; assisting patrons with check in and check out; and giving instruction on how to use the online card catalog, the Internet, print station, e-reader tablets, library research databases, and other digital resources. You'd also process holds and reserves; look up materials; sort; shelve; shelf read; pull holds; and use lists to pull materials. As a member of the public services team, you'd work independently, work with co-workers, assist with branch activities, and act as person-in-charge when the supervisor or manager is not available.</p><p>
To be successful you:</p>
<ul><li>
Must have a high school diploma or equivalent</li><li>
Must be friendly, approachable, and provide a positive experience to patrons</li><li>
Must have excellent customer service, a strong service ethic, excellent problem solving skills, adapt rapidly to change, learn new skills and processes, be adept at filling in at each service desk &amp; the call center, and thrive in a busy environment</li><li>
Must have computer experience that includes MS Office, the Internet, and ideally the library catalog &amp; research databases.</li><li>
Need to be able to independently (and with others), quickly, and favorably &amp; with composure respond to new or changed responsibilities and/or situations and customer issues, and be able to prioritize and handle confidential information</li><li>
Have a good knowledge of literature that appeals to children, teens, and adults</li><li>
Must be able to learn and carry out the essential responsibilities of the position</li><li>
Must be able to effectively read (including cursive), write, speak, and understand English</li><li>
Must have manual dexterity sufficient to operate library equipment including the conveyor belt check-in system</li><li>
Must have the ability to move crates that could weigh up to 75 pounds when full, and move book carts that could weigh up to 200+ pounds when they are full</li><li>
Must be able to work in areas that contain disinfectant odors, dust, and other possible allergens</li><li>
Regular and predictable physical attendance and punctuality is required</li></ul><p><b>
We have a part-time opening for a customer-oriented individual who likes to help people in an office-type environment at our Middletown Library.</b></p>
<p><b><i>
HOURS</i></b>:<br>
<br>
</p><p><i>20 hours per week with varying hours, days, evenings, and weekends are required.</i></p><br>
<p>
A sample schedule is:</p>
<p>
Week 1: Monday 10:00 am - 3:00 pm; Tuesday 2:00 pm - 7:00 pm; Wednesday 2:00 pm - 7:00 pm and Friday 10:00 am - 3:00 pm.</p><br>
<p>
Week 2: Monday 10:00 am - 3:00 pm; Tuesday 2:00 pm - 7:00 pm; Wednesday 2 pm - 7:00 pm; and Saturday 10:00 am - 3:00 pm.</p><br>
<p><b><i>
BENEFITS</i></b><i>:</i></p>
<p>
Part-time benefits include state retirement plan; direct deposit; eligibility for dental &amp; vision insurance; accrued vacation and sick time; paid holiday's; education assistance and more.</p>
<p><b><i>
SALARY:</i></b></p>
<p>
The pay range for this job is $15.00 - $21.60 per hour. The pay rate depends on job factors such as experience, education &amp; job skills.</p></div>

Library Associate

Brown County, WI

<div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2></div><br>
<div><p><br>
<b>All applicants must submit BOTH a resume and a cover letter to be considered.</b></p><div><br>
Library Clerks work with library customers and materials throughout the circulation process: from checking out items to customers, to ensuring materials are returned neat and orderly to their location. Responsibilities also include assisting customers with basic circulation related duties as well as supporting the day to day operation of the branch or department. Clerks work under the general supervision of Library Service Associates, Librarians, and Managers to perform tasks essential to the day-to-day operations of the Library.</div><div><div><br>
The Brown County Library has two Library Clerk positions open at the Ashwaubenon Branch. Please apply here if you are interested in one or both of these positions. When asked on the application, please specify the position(s) in which you are interested.<br>
<br>
Typical Schedule:<br>
Position 1</div><div>
Monday - Wednesday: 3:00 pm - 8:15 pm</div>
Saturday: 9:15 am - 2:15 pm<br>
<br>
Position 2<br>
Monday - Friday: 10:00 am - 2:00 pm</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Essential Duties</b></h2></div>
<p></p><div><div>1. Perform general circulation and customer service functions.<br>
<ul><li>
Greet customers in friendly and professional manner</li><li>
Check in and out library materials accurately and efficiently</li><li>
Prepare and process delivery among library locations</li><li>
Process holds, includes placing holds, receiving holds, making holds available for pickup</li><li>
Use the Library catalog or circulation system to search for items</li><li>
Receive and process payments</li><li>
Register users, process new library card applications accurately, and activate new cards</li><li>
Answer basic customer questions</li><li>
Refer advanced customer questions to other staff as appropriate</li><li>
Provide assistance with computers</li><li>
Assist customers in finding specific items on shelves</li></ul>
2. Maintain the order and neatness of collections throughout the Library<br>
<ul><li>Re-shelve library materials to the proper locations and shift as necessary</li><li>
Ensure that materials are in the correct order on the shelves (Shelf Reading)</li><li>
Maintain attractiveness of the Library by picking up materials from seating areas, straightening shelves and filling displays</li><li>
Perform basic cleaning and repair of library materials</li></ul>
3. Assist library staff with other branch or department functions<br>
<ul><li>Assist with development, implementation, and execution of library programs under the guidance of a Library Service Associate, Librarian, and/or Manager</li><li>
Promote library programs, resources, and services to customers</li><li>
Search for library materials as instructed</li><li>
Perform duties related to library opening and closing</li><li>
Reports customer behavior issues to associate level staff or higher</li><li>
Attend and participate in staff and departmental meetings, as well as training sessions</li><li>
Perform other related duties as needed or assigned</li></ul></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications Required</b></h2></div>
<p></p><div><div><b>Education and Experience</b><br>
High School Diploma or equivalent</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Knowledge, Skills &amp; Abilities</b></h2></div>
<p></p><div><div><ul><li>Effectively administer Brown County Library policies and procedures</li><li>
Demonstrate strong verbal and written communication skills</li><li>
Perform accurate cash handling</li><li>
Sort efficiently in alphabetic or numeric order, and develop a working understanding of the methods for arranging library materials</li><li>
Re-shelve returned materials quickly and correctly, achieving an average rate of speed of at least 75 items re-shelved per hour and an average accuracy rate of 97%</li><li>
Represent the Library in a responsible, professional, and trustworthy manner</li><li>
Establish and maintain cooperative and courteous working relationships with staff and a diverse customer base</li><li>
Effectively use excellent customer service and communication skills when interacting with co-workers and customers</li><li>
Remain calm during stressful situations</li><li>
Work independently with minimal supervision</li><li>
Appropriately multitask and prioritize</li><li>
Work efficiently while paying close attention to detail</li><li>
Follow detailed verbal and written instructions</li><li>
Perform repetitive, routine procedures</li><li>
Meet the flexible scheduling needs of the Library</li><li>
Adapt to changes in the work environment</li><li>
Demonstrate basic computer skills, including keyboarding, word processing, and email</li><li>
Effectively use library and general office equipment, including but not limited to computer, library specific software programs and databases, self-check station, Automated Materials Handling system, printer, photocopier, telephone and cash drawer</li></ul></div></div><br>
<p></p>
</div><p></p><div><div><p>Brown County is an E-Verify employer. Click the links below for more information.</p>
<p>https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify%20Participation%20Poster(1).pdf (Download PDF reader)</p>
<p>https://www.browncountywi.gov/i/f/files/Human-Resources/IER%20Right%20to%20Work%20Poster.pdf (Download PDF reader)</p></div></div></div><p></p>

Library Service Clerk - Ashwaubenon Branch

City of Norfolk, VA

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<div><p>The City of Norfolk's Department of Libraries is currently seeking a Library Assistant II for its Tucker Branch Library youth services team. The Library Assistant II FT position assists with general library duties such as performing circulation activities of checking in and out materials, reserving material requests, registering new patrons, coordinating interlibrary loans. Provides customer service with assisting with computer and printing. Performing general reference duties of searching of databases and other resources to retrieve information and recommend reading materials. The Library Assistant II will assist with library programming.<br>
<br>
The Norfolk Public Library offers equal opportunity access to information, high quality book and multimedia materials, programs, exhibits, online resources, and technology to meet the needs of our diverse community for life-long learning, cultural enrichment, and intellectual stimulation. To fulfill its mission, the library employs a knowledgeable, well-trained staff committed to excellent service and civility.</p><div><b><br>
Departmental Hiring Salary Range: $43,696.64</b></div></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Essential Functions</b></h2></div>
<div><p>Essential functions include but are not limited to:</p><ul><li><div><br>
Provides regular coverage of Public Service desks.</div></li><li><div>
Assists patrons with the use of computer, copier, scanners, and printers</div></li><li><div>
Promotes in-person and online library services</div></li><li><div>
Demonstrates ability to work in a team environment</div></li><li><div>
Performs circulation/customer service activities by answering reference questions, checking materials in and out, registering new borrowers, and collecting library fees</div></li><li><div>
Receives, sorts, and shelves library materials</div></li><li><div>
Provides quality customer service in person and by telephone.</div></li><li><div>
Proficient with technology &ndash; gaming systems, cameras, and other equipment as required</div></li><li><div>
Assists patrons with equipment such as computer, copier, mobile devices, and scanner</div></li><li><div>
Assists with maintaining and monitoring KidZone, Tween Station, and program room as required</div></li><li><div>
Assists with preparing and executing book displays on children&rsquo;s floor</div></li><li><div>
Provides assistance with library youth services programming as needed</div></li><li><div>
Must be able to stand up to six hours per shift; lift from ground to above shoulder; push and pull loaded carts; bend and stoop; reach shelves from floor level to approximately 6 feet in height using a step stool in narrow aisles and perform tasks requiring manual dexterity.
</div></li><li><div>Ability to lift a minimum of 25 pounds.</div></li><li><div>
Demonstrates excellent organizational skills and ability to prioritize tasks.
</div></li><li><div>Ability to communicate effectively</div></li><li><div>
Performs other duties as assigned.</div></li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Education/Experience</b></h2></div>
<div><p>Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.<br>
<br>
One year of experience in library or related customer service work..</p></div>
<div><h2 class="jobSectionHeader"><b>Additional Information &amp; Requirements</b></h2></div>
<p></p><div><ul><li>Valid Driver's license</li></ul><b>
Work Hours: </b>40 hours/week; varied, to include evening, weekends, and rotating schedules.</div></div></div><p></p>

Library Assistant II

BROWN COUNTY

JOB
<br>All applicants must submit BOTH a resume and a cover letter to be considered.Library Clerks work with library customers and materials throughout the circulation process: from checking out items to customers, to ensuring materials are returned neat and orderly to their location. Responsibilities also include assisting customers with basic circulation related duties as well as supporting the day to day operation of the branch or department. Clerks work under the general supervision of Library Service Associates, Librarians, and Managers to perform tasks essential to the day-to-day operations of the Library.The Brown County Library has two Library Clerk positions open at the Ashwaubenon Branch. Please apply here if you are interested in one or both of these positions. When asked on the application, please specify the position(s) in which you are interested.Typical Schedule: Position 1 Monday - Wednesday: 3:00 pm - 8:15 pmSaturday: 9:15 am - 2:15 pmPosition 2Monday - Friday: 10:00 am - 2:00 pm
<br><br>
EXAMPLE OF DUTIES
<br>1. Perform general circulation and customer service functions. Greet customers in friendly and professional mannerCheck in and out library materials accurately and efficientlyPrepare and process delivery among library locationsProcess holds, includes placing holds, receiving holds, making holds available for pickupUse the Library catalog or circulation system to search for itemsReceive and process paymentsRegister users, process new library card applications accurately, and activate new cardsAnswer basic customer questionsRefer advanced customer questions to other staff as appropriateProvide assistance with computersAssist customers in finding specific items on shelves2. Maintain the order and neatness of collections throughout the Library Re-shelve library materials to the proper locations and shift as necessaryEnsure that materials are in the correct order on the shelves (Shelf Reading)Maintain attractiveness of the Library by picking up materials from seating areas, straightening shelves and filling displaysPerform basic cleaning and repair of library materials3. Assist library staff with other branch or department functions Assist with development, implementation, and execution of library programs under the guidance of a Library Service Associate, Librarian, and/or ManagerPromote library programs, resources, and services to customersSearch for library materials as instructedPerform duties related to library opening and closingReports customer behavior issues to associate level staff or higherAttend and participate in staff and departmental meetings, as well as training sessionsPerform other related duties as needed or assigned
<br><br>
SUPPLEMENTAL INFORMATION
<br>Effectively administer Brown County Library policies and proceduresDemonstrate strong verbal and written communication skillsPerform accurate cash handlingSort efficiently in alphabetic or numeric order, and develop a working understanding of the methods for arranging library materialsRe-shelve returned materials quickly and correctly, achieving an average rate of speed of at least 75 items re-shelved per hour and an average accuracy rate of 97%Represent the Library in a responsible, professional, and trustworthy mannerEstablish and maintain cooperative and courteous working relationships with staff and a diverse customer baseEffectively use excellent customer service and communication skills when interacting with co-workers and customersRemain calm during stressful situationsWork independently with minimal supervisionAppropriately multitask and prioritizeWork efficiently while paying close attention to detailFollow detailed verbal and written instructionsPerform repetitive, routine proceduresMeet the flexible scheduling needs of the LibraryAdapt to changes in the work environmentDemonstrate basic computer skills, including keyboarding, word processing, and emailEffectively use library and general office equipment, including but not limited to computer, library specific software programs and databases, self-check station, Automated Materials Handling system, printer, photocopier, telephone and cash drawer

City of Plano, Texas

<div><div><div><div><div><div><p>At the City of Plano, our values make us who we are and guide us as we SERVE our city. As members of <b>Team Plano</b>, our organizational Values (what is most important to us) make up the acronym, <b>SERVE (S</b>tewardship <b>E</b>ngaged <b>R</b>espectful <b>V</b>isionary <b>E</b>xcellence<b>).</b></p></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Details</b></h2>
<div>
<div><div><p>In this active, customer service-focused position, Library Services Representatives (LSRs) spend much of their time engaged with library patrons at our five library locations. Examples of ways LSRs serve the Plano community include:</p><ul><li>
Engaging our community by delivering excellent customer service by signing community members up for a library card, sharing information about the many services available through the library, and meeting our diverse community through various outreach events.</li><li>
Enriching lives by assisting library patrons with basic questions about library online resources, computers, and other library technology, assisting patrons with locating library materials including books, movies, STEAM kits, and more, and by helping to physically manage the library&rsquo;s materials.</li><li>
Educating minds by presenting or assisting with library outcome-based programs, classes, and activities for children, families, and adults, providing passive learning opportunities for library patrons, and by supporting collaborative spaces for the community.</li></ul><p>
Libraries are open 69 hours per week to provide library access to the community. To support this level of service, in addition to day shifts, all LSRs will work some nights and weekends.</p><ul><li>
Part time LSRs work two nights per week and two weekends per month.</li></ul><p>
The hourly pay rate is $17.69 - $20.35 depending on qualifications.</p><p><b>
Summary of Duties:</b><b> </b>Under close supervision the Library Services Representative I provides support to the library staff and patrons. Performs circulation, customer service, and shelving activities.</p><p><b>
Distinguishing Characteristics:</b> This is the entry-level classification in the Library Services Representative series. The incumbent follows routine procedures and guidelines in the application of prescribed duties and works under close supervision with work frequently reviewed by a superior. This classification is distinguished from the Library Services Representative II in that the latter performs more complex technical duties requiring a higher level of knowledge and skill.</p><p><b>
EXAMPLES OF ESSENTIAL JOB FUNCTIONS</b></p><p><i>
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.</i></p><ul><li>
Assists and instructs the library&rsquo;s patrons in the use of library technology to include self-service check-in, check-out, and fine payment system.</li><li>
Checks out and in library books and materials; replaces materials back on shelves in correct order; maintains shelf order of library materials.</li><li>
Processes patron&rsquo;s library card applications and holds.</li><li>
Collects and records fine and fee payments according to City and library policies and procedures.</li><li>
Assists in answering basic technical and directional questions under the supervision of a librarian.</li><li>
Maintains and monitors public computer equipment; assists patrons in use of equipment.</li><li>
Responds to patron inquiries received via telephone or in person using exceptional customer service skills; assists patrons with locating materials.</li><li>
May participate in the Libraries&rsquo; online presence on blogs and social media.</li><li>
May assist with library classes and programs.</li><li>
Regular and consistent attendance for the assigned work schedule is essential.</li></ul><p><b>
Marginal Duties:</b></p><ul><li>
Performs other duties as assigned.</li></ul><p><b>
Typical Decisions</b><b>:</b> The incumbent must use discretion in supporting the policies and procedures of the City and the library.</p><p><b>
Minimum Qualifications:</b></p><p><b>
Knowledge of: </b>Library functions and procedures; library cataloging systems; social media and blogging; standard office and presentation software; customer service etiquette.</p><p><b>
Skill in: </b>Communicating clearly both verbally and in writing; working with the public</p><p><b>
Education: </b>High school diploma or GED equivalent.</p><p><b>
Experience: </b>Some previous customer service experience preferred.</p><p>
Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements</p><p><b>
Licenses and Certifications: </b>None.</p><p><b>
Conditions of Employment:</b> Must pass a drug test, criminal history background check, periodic CJIS background check (for positions requiring access into Police buildings) and social security number verification check.</p><p><b>
Physical Demands and Working Conditions</b><b>: </b>Work is performed throughout the library with standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone. Positions in this classification regularly bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees are required to lift, carry, push, and pull materials and objects weighing up to 30 pounds, or heavier with the use of proper equipment.</p><p>
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and some exposure to dust/mites Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.</p><p>
The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required. The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation.</p></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Equal Employment Opportunity</b></h2>
<div>
<div><div><p>Equal Opportunity Employer - EOE/M/F/V/D</p><p></p><p><b><br>
Open positions are subject to close without notice.</b></p></div></div></div></div></div></div>

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