library customer service representative

Smith College

<div>If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.<h2 class="jobSectionHeader">
Department</h2>
Libraries<h2 class="jobSectionHeader">
Job Description</h2>
Job Summary
The Library Circulation Associate serves as a frontline representative of the library, delivering outstanding customer service and support at the service desks. This role primarily involves assisting users with all circulation activities, answering inquiries, and facilitating access to library services and spaces. Additionally, the associate is responsible for supporting course reserves, managing library facilities and space usage, as well as handling security and emergency incidents during assigned shifts. Hiring, training, scheduling, and supervising student employees is also a key responsibility of this position.
Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.
Essential Functions
Library Staffing &amp; Public Service (90%)<ul><li>
Staff the service desks</li><li>
Provide direct, high-quality service to patrons at the service desks: Welcome users, maintain borrower accounts, explain policies, and make referrals to other library or campus departments as appropriate; Perform all circulation activities (checking in and out library materials, assisting patrons with locating library materials, etc.); Answer general inquiries about library services, policies, hours, and collections in person, by phone, and electronically and correctly refer the questions as appropriate</li><li>
Open and close the library</li><li>
Identify, report, and document facility and security issues working with appropriate departments as needed</li><li>
Resolve patron disputes when possible or refer patrons to the appropriate staff</li><li>
May be required to substitute evenings and weekends</li><li>
Provide backup support at Hillyer and Josten libraries to meet departmental needs</li><li>
Perform other duties as assigned in support of the library&rsquo;s mission and user experience</li><li>
Promote a welcoming, inclusive environment by responding to patron needs with patience, empathy, and efficiency.</li><li>
Support day-to-day space management, including enforcing policies related to noise and room usage</li><li>
Serve as first point of contact during incidents or emergencies; follow established procedures to ensure patron safety and coordinate with campus safety as needed</li><li>
Assist in the hiring, training, scheduling, and day-to-day supervision of student workers</li><li>
Provide on-the-job support and guidance to student employees and staff to ensure quality service and workflow continuity</li><li>
Plan and provide student employee orientation and ongoing training sessions</li><li>
Provide backup staffing when student employees are not available</li></ul> 
Course Reserves (10%)<ul><li>
Process course reserve requests in coordination with faculty and other library departments</li><li>
Ensure timely availability and accuracy of physical and electronic course materials</li><li>
Collaborate regularly with reserves staff to establish and update departmental workflows for reserve processing</li><li>
Monitor and respond to messages in the reserves email account</li><li>
Communicate with faculty and department coordinators for clarification, copyright and other issues</li><li>
Outside of peak reserve processing season, provide support to other library departmental needs</li></ul>
MINIMUM REQUIRED Qualifications (education, experience, certifications, licenses, knowledge, skills)
Associate's Degree and 1 to 5 years experience in customer service / direct support
Skills: Demonstrated exceptional customer service, including creative problem-solving and a commitment to equitable access; computer skills and ability to learn and apply new technologies; attention to detail and organizational skills; ability to independently manage multiple priorities and tasks; ability to work closely and problem-solve with colleagues from all library departments, students, faculty, and staff
Preferred Qualifications
Bachelor's Degree and 5 or more years experience in libraries
Library system (e.g. FOLIO)
Supervisory experience
Work Schedule:
Sunday &amp; Thursday: 3:30 p.m. &ndash; 11:30 p.m.
Friday: 1:30 p.m. &ndash; 9:30 p.m.
Saturday: 9:30 a.m. &ndash; 5:30 p.m.
Hours: 28 hours per week / 52 weeks per year<h2 class="jobSectionHeader">
Compensation</h2>
This position is covered by a collective bargaining agreement with a progressive wage schedule. The Step 1 hourly rate is $24.03. New hires are typically placed at Step 1.
Position Type
Regular
Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position . Be sure you have provided all attachments before submitting your application.
<h3 class="jobSectionHeader">You will NOT be able to attach additional files after you have hit the Submit button.</h3>
Review of applications will begin
April 24, 2026<h2 class="jobSectionHeader">
About Smith College</h2>
Located in Northampton, MA, Smith College is one of the largest women&rsquo;s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.
Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at recruiting-u@smith.edu.
As set forth in our mission and values, Smith College is committed to promoting a culture of equity and inclusion among students, staff and faculty. The College will not discriminate in employment on the basis of age, race, color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, age, veteran status, physical or mental disability, or any other classification protected by law. Smith College is an equal opportunity employer and complies with all state and federal laws that prohibit discrimination.</div>

Circulation Associate

TULSA CITY-COUNTY LIBRARY

<div><div>Inspire curiosity. Empower learning. Build community. Join the Rudisill Regional Library team and be a part of the move to our new, larger facility in the historic Greenwood District!</div>
<div></div><div>The Customer Service Assistant in the Children's Department at Rudisll Regional Library will provide exceptional customer service experiences, while promoting lifelong learning and curiosity with open access to all. Provides direction to customers concerning library services and circulation policies; performs other duties as assigned; is flexible and adaptable throughout the workday, in the type and location of work to be accomplished. The Children's Customer Service Assistant will primarily work with children age 0-11.</div>
<div> 
Customer Service Assistant - 20 hour/week 
Location: Rudisill Regional Library - 1520 N Hartford Tulsa, OK. 74106 
Salary: $14.42/hr. 
 
Schedule: 
Monday: 3:00pm - 7:00pm</div>
<div>Tuesday 3:00pm - 7:00pm</div>
<div>Wednesday 3:00pm - 7:00pm</div>
<div>Rotating Friday / Saturday 8:00am - 5:00pm</div>
<div>Occasional Sunday 1:00pm - 5:00pm 
 
Some additional responsibilities include:</div>
<ul><li>Provides general information in person and by phone assisting customers in locating and discovering materials, connecting with available library services, or providing information about the library, referring questions to the appropriate resource;</li>
<li>Assists customers with self check-out machines by instructing how to charge, renew, and discharge library materials to/from customers;</li>
<li>Registers customers by issuing and updating library cards;</li>
<li>Maintains orderly service areas;</li>
<li>Maintains periodical collections, sorts gift items, and prepares new books for circulation as directed;</li>
<li>May help customers with basic technology and Internet problems;</li>
<li>May assist Librarians with programming, as assigned;</li>
<li>Performs other duties as assigned.</li>
</ul>
<div> 
Education and Experience:</div>
<ul><li>High school diploma or G.E.D. required;</li>
<li>Some college level coursework preferred;</li>
<li>Past experience interacting with customers preferred.</li>
</ul>
<div> 
Physical and Environmental Conditions:</div>
<div> 
Physical Activity: For most positions work regularly requires stooping, bending and light lifting such as three or four reams of paper, four or five books, or other materials (up to 20 pounds). Some positions require moderate physical exertion, such as regularly lifting moderately heavy items (up to 40 pounds) such as crates full of books or pushing heavy (up to 100 pounds) wheeled carts full of books, on a highly frequent basis and/or assuming awkward positions.</div>
<div> 
Work Environment: Work environment involves everyday risk or discomforts which require normal safety precautions, e.g. use of safe work place practices with office equipment, and or avoidance of trips and falls. For some positions there are usually no major sources of discomfort; work is essentially conducted in a normal office environment with acceptable lighting, temperature, and air conditions. For some positions there may be occasional minor discomforts from exposure to less than optimal temperatures (extreme cold or heat) and air conditions due to exposure to the outdoors.</div></div>

Customer Service Assistant - Children's Department

Eastern Oklahoma Library System

<div><div><div><div><div><div>Posted Date: 04/28/2026
</div><div>Job Type: Full-Time
</div><div>Job Location: Grove Public Library - Grove
</div></div></div></div><div>The Grove Public Library is seeking a qualified, energetic, and creative individual to join our team and support public services, outreach, and youth programming. This position plays an essential role in providing exceptional customer service, strengthening community engagement, and contributing to the smooth and welcoming operation of the library each day.

Qualifications:
<ul>
<li>Associate&rsquo;s Degree or two years of college</li>
<li>Two years of related library experience</li>
<li>Demonstrated proficiency with computers and social networking platforms</li>
<li>Experience speaking and presenting to the public</li>
</ul>
Essential Duties and Responsibilities:
<ul>
<li>Conduct outreach to local communities and represent the library at community events.</li>
<li>assist in planning and delivering library programs.</li>
<li>Provide customer services at public service points, including circulation functions</li>
<li>Issue and renew library cards; update and maintain patron records</li>
<li>Assist with the management of the meeting room calendar and communicate applicable policies to patrons</li>
<li>Collect payments, operate the cash register, and reconcile daily transactions</li>
<li>Perform additional duties as assigned</li>
</ul>
Click here for full job description
Compensation &amp; Schedule:
<ul>
<li>Status: Full-Time (40 hours per week); may include some evenings and Saturdays</li>
<li>Hourly Rate: $14.76</li>
<li>Benefits: Comprehensive benefits package</li>
</ul>
A background check is required

All applications must be submitted online

**Posted until position filled
</div>
</div><div><h2 class="jobSectionHeader">Apply for this position
</h2><div>EOLS is an Equal Opportunity Employer (EEO). It is the policy of EOLS to prohibit discrimination of any type and to afford equal opportunity employment to all employees and applicants for employment without regard to race, color, religion, gender/sex, national origin, age, disability, or status as a veteran, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws.</div></div></div>

F/T Library Assistant – Grove

City of Grand Prairie, TX

JOB
 We are looking for a part time Library Service Representative to join our team!The purpose of this position is to provide customer service to citizens and maintain the library’s collection in a neat and orderly manner. This is accomplished by staffing customer service desks; assisting customers on computers; providing reference and directional assistance in person, on the phone, or over the internet; facilitating the circulation of library materials; handling and receiving money; providing shelf maintenance, including shelving and weeding. Other duties include ensuring daily preparation of holds; searching shelves for lost and missing items; and interacting with other City employees and citizens.
 
EXAMPLE OF DUTIES
 Facilitates the circulation of library materials by checking out library materials with the use of integrated automated system; issuing new cards; providing friendly customer service such as answering questions in person and by phone and solving problems; processing inter-library loan requests; and renewing items in person and by phone.Provides shelf maintenance by shelving books in appropriate order; maintaining assigned shelving areas keeping them neat and in proper order; stocking book displays; performing periodic shelf reading to maintain order; and shelving books that have been used by customers.Checks in library materials by retrieving returned materials from book drops; checking materials in using integrated automated system; sorting materials by format and call number; and recording appropriate information for holds and overdue materials.Handles and receives money by taking fines; recording transactions in computer and in the cash register; making change; balancing cash register funds at the end of the day; and handling copier funds.Completes miscellaneous circulation tasks by ensuring daily preparation of holds; preparing daily cash report; searching shelves for lost and missing items; keeping various statistics and preparing monthly report; searching various bibliographies in library catalog; computer customers; typing memorial plates as necessary; and answering phones. Opens and closes the building as necessary.Coordinate with all other areas of the library system to maintain an efficient, effective, and supportive team environment in order to implement division-wide and system-wide initiatives.All other duties as assigned by a supervisor/manager within your department/division.Regular and consistent attendance and punctuality for the assigned work hours is essential.

Library Services Rep - PT A4 (10-19 Hrs)

Kalamazoo Public Library

<div>Description:

Position Summary
Under the direct supervision of the Lead library assistant, library aides provide direct and indirect services to library patrons, through the collection, check-in and shelving of library materials and work on the customer service desk.
Duties and Responsibilities<ul><li>
Greets and assists patrons throughout the entire library, assessing patron needs and referring to appropriate staff as needed.
</li><li>Stays informed of library news and events via review of all forms of library communication: website, email, myKPL, Prism, and library newsletters. Contributes content as appropriate.</li><li>
Places items in correct location on library carts, shelves, displays or other designated areas.
</li><li>Maintains established shelving quota and periodically performs shelf reading.
</li><li>Corrects shelving errors as discovered.</li><li>
Checks in returned materials accurately and efficiently using the library&rsquo;s automated system.</li><li>
Reviews returned materials for completeness and condition.
</li><li>Resolves exceptions according to established practices and procedures.</li><li>
Regularly empties book drops and bins according to established schedule or as directed.</li><li>
Provides direct patron service at customer service desk; registers new patrons, responds to general inquiries and complaints, assists in the location of materials, responds to basic reference and reader advisory questions; instructs patrons in the use of all library resources.</li><li>
Supports the application of library policies using an inclusive professional approach and alerts appropriate staff members or security for assistance when needed. Completes incident reports accurately and promptly.</li><li>
Maintains efficient workroom order.</li><li>
Assists with shifting materials as assigned.
</li><li>Assists with programs and outreach; including set-up, clean up, staffing stations and providing general assistance as assigned.</li></ul>
Other Duties and Responsibilities<ul><li>
Serves on workgroups/committees and participates in initiatives as requested.</li></ul>
Schedule
Up to 29.5 hours weekly; Must have availability up to 8 pm during the week in addition to regular weekend shift.
Wages
$15.30 an hour; $14.00 probationary wage. This position belongs in the UKPLA labor union.
Requirements:

Minimum Qualifications<ul><li>
Demonstrates general understanding of public library services and practices.</li><li>
Ability to communicate effectively with others.</li><li>
Demonstrates inclusive customer service skills.</li><li>
Ability to work well with a diverse population.</li><li>
Ability to maintain discretion in handling matters of patron privacy.</li><li>
Evidence of excellent attendance, punctuality and dependability.</li><li>
Demonstrates familiarity with common office applications and equipment.</li></ul>
Physical demands and work environment?
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.? Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.?
Physical demands:? While performing the duties of this job, the employee is required to move within workspaces and patron areas of the library. This position requires frequent positioning of self to collect and shelve materials from bins and carts onto library shelving and displays. Occasionally requires maintaining stationary position for desk work. Frequent movement of material loads up to 25 lbs. with occasional loads up to 50 and ability to move book carts weighing up to 100 lbs. Frequent use of computer.</div>

Circulation Library Aide

Joe Barnhart Bee County Library

Hourly: $15.00Location: Joe Barnhart Bee County Library, Beeville, TX 78102 Job Type: Full-time--Includes Nights and Saturdays as assigned Listing Closes: Open until FilledWebsite: https://www.bclib.org/Position Description: Under the general supervision of the Library Director, this position provides high-level customer service in daily library operations. The Circulation Manager assists patrons, uses the automated circulation system, and supports opening and closing procedures. Duties include operating the POS system for payments, shelving materials, maintaining public areas, preparing reports, and assisting with programs and services. The position may also provide support at the reference desk as needed.Essential Duties and Responsibilities The following duties are representative of the position; other duties may be assigned:<ul><li>Provides customer service to the general public, and other work-related contacts, whether in person, by phone, or through online platforms.</li><li>Assists at the circulation desk with checking out, renewing, reserving, and processing returns of library materials using the automated circulation system.</li><li>Collects overdue fines and charges, processes payments using the POS (point-of-sale) or credit card system, accepts donations, and issues receipts as needed.</li><li>Maintains and updates customer records in the Apollo Integrated Library System (ILS).</li><li>Shelves books and other materials; assists with shifting, collection maintenance projects, and inventory of materials.</li><li>Assists in creating bulletin boards, newsletters, bookmarks, and other promotional materials.</li><li>Send damaged books, audiovisual items, and other damaged materials to Tech Services.</li><li>Supports and assists with training volunteers as needed.</li><li>Performs light custodial duties to maintain a clean, safe, and welcoming environment for visitors.</li><li>Manages the Dougherty Multipurpose Room schedule and ensures the space is set up as required; coordinates with general library staff for setup assistance to promote safety.</li><li>Maintains regular attendance and punctuality and adheres to library dress code standards.</li></ul>Knowledge, Skills, and Abilities<ul><li>Knowledge of methods, practices, and terminology used in library services.</li><li>Knowledge of general information about city programs and facilities.</li><li>Skilled in office procedures, interpersonal communication, and telephone etiquette.</li><li>Skilled in communicating effectively with both adults and children.</li><li>Skilled in resolving problems and handling situations requiring sound judgment.</li><li>Ability to handle cash transactions accurately, including making change and reconciling a cash drawer.</li><li>Ability to maintain discretion and confidentiality regarding patron account information.</li><li>Ability to establish and maintain positive relationships with community organizations, schools, staff, and library patrons.</li><li>Bilingual (Spanish) skills are preferred, but not required.</li></ul>Minimum qualifications: Education, Training, Experience, Specific Licenses or Certifications:High school education and experience in working with the public.To Apply:Please Contact: Library DirectorRosie Amaya. Please submit: cover letter, resume, and three professional references along with application available at https://www.bclib.org/. Submission may be emailed to director@bclib.org or mailed to Attn: Library Director, Joe Barnhart Bee County Library, 110 W. Corpus Christi St, Beeville Texas 78102.An Equal Opportunity/Affirmative Action Employer.Pay: From $15.00 per hourBenefits:<ul><li>Health insurance</li></ul>Work Location: In person

Circulation Manager

City of Detroit

JOB
 General PurposeUnder general supervision, provides general reference and/or specialized customer service within an assigned children/youth services program area of the Detroit Public Library (DPL); provides assistance to library customers such as analyzing library needs, selecting library materials, advises the public in the use of library materials and resources, and handles reference and information search requests; provides quality customer service; and supports organizational goals, policies and guidelines.SupervisionWorks under the general supervision of assigned Library – supervisor; and does not exercise supervisory responsibility.
 
EXAMPLE OF DUTIES
 Primary ResponsibilitiesThe following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.In children’s services area of assignment: · Provides instruction and assistance to customers in person, via telephone, and e-mail; locates library materials and other information using integrated library system, online databases, and Internet resources; searches shelves for materials; places; holds on materials for transfer from or to other DPL locations; accesses customer records and checks for accuracy of information and status of holds; calls other branches and libraries on behalf of customers; identifies appropriate resources for customers’ academic or personal research projects; assists customers with the selection of reading materials based on their interests; teaches customers one-on-one how to use the library catalog and databases to research projects and papers; helps customers in compiling bibliographic references; assists customers with the use of computers, printers, copy machines and other peripheral equipment; and responds to questions concerning library activities, events, and programs.· Selects books, videos, and audio materials to add to collections; prepares lists of items for purchase from online vendors; labels books and audiobooks in preparation for shelving; ensures that stamping and labeling is accurate; updates and maintains library database; evaluated gift books for addition to the collection, book sale, or discards; weeds books and other materials which are no longer appropriate for circulation or cannot be repaired; and repairs books and materials when possible.· Processes library materials which may include incoming and outgoing interlibrary loan materials; processes outgoing hold materials; pulls requested items from library collection and processes them for transit using library catalog; sends items via interdepartmental mail to requesting library agency/branch; receives incoming requested items for local customers; processes items for holds using library catalog; labels items for hold shelf and notifies the customer that items have arrived; and removes expired holds from the hold shelf.· Plans, develops, and conducts children/youth programs including computer based instruction for the local community; designs and prepares marketing information to publicize events; maintains meeting room calendar; oversees presentations; regulates the use of library space; directs and assists presenters entering building with equipment or resources; locates necessary audio visual equipment and coordinates logistics for event; facilitates programs or events; selects books for discussion, plans meetings; prepares discussion questions and participate and or leads in discussion; provides literacy tutoring to the public; and prepares lesson plans, worksheets, and tools to aid in learning to read.Provides library orientations to school and group visits; instructs them on use of library cards, library services, proper care and handling of books and library materials; mails library card applications to teachers and group leaders; and performs read aloud story time for groups.· Maintains various statistics such as daily reference statistics, disposal/acquisition statistics, meeting and activity statistics, and federal depository statistics.· Supports supervisor and assumes responsibilities in their absence related to building security and other library customer issues; arbitrates customer disputes regarding service or fines, library materials not returned or any other library related interactions; performs opening and closing routines; checks doors at closing, ensuring that library is ready for next day; supervises tidying of library by clerical assistants; and ensures building alarm system is properly set at close.· Performs miscellaneous duties such as typing; computer troubleshooting; creating displays to encourage traffic flow and visibility of materials; laminates shelf-reading, records audio selections of public domain materials; oversees supply inventory; processes gifts; maintains bulletin boards; may open and distribute departmental mail; prepares work schedules; and substitutes as reference librarian at other library locations as needed.Provides support to the assigned Library – supervisor on matters as directed; participates on a variety of committees as assigned; prepares and presents reports and other necessary correspondence; attends and participates in professional group meetings; maintains awareness of new trends and developments in the fields related to area of assignment; ensures processes, policies and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with all current and applicable state and federal laws, Library policies and procedures, rules and regulations.Ensures an environment of customer-responsive services, providing customer-responsive service and handling customer service issues.Develop content and deliver training programs for school and community groups.Performs other duties as assigned or required.
 
SUPPLEMENTAL INFORMATION
 Required Knowledge of: · Basic principles and practices of library science.· Principles and techniques of library materials selection and cataloging.· Dewey Decimal system, the alphabetical systems of shelving, and computer searching techniques.· Books, publishing, the book trade, and book review media.· Basic reference tools and services.· Automated library information retrieval system.· Reference and circulation processes and procedures.· Understanding of different classification schemes for library materials.· Significant authors, associations and publishers of books and reference sources in the assigned field.· Project/program planning principles and practices.· Public and community relations principles and practices.· Other pertinent federal, state, and local laws, codes, and regulations.· Modern office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets, and statistical databases.· Public library operations, services, and policies.· Customer service standards and procedures.Required Skill in: · Interacting with people of different social, economic, and ethnic backgrounds.· Analyzing, evaluating, and appropriately selecting popular level library materials.· Finding answers to general reference questions.· Assisting with the coordination of the development and maintenance of library collections.· Selecting materials and collections of contemporary significance and of permanent value.· Command of all reference tools used.· Library research techniques, including the use of technology.· Database records management.· Problem solving and decision-making.· Program design and development.· Presenting ideas and concepts orally and in writing.· Working cooperatively with internal and external customers in a professional, friendly and cooperative manner.· Responding to inquiries in effective oral and written communications.· Utilizing personal computer software programs affecting assigned work and in compiling and preparing spreadsheets and reports.· Establishing and maintaining effective working relationships with Library and department staff, board members, outside agencies, and the general public.Physical Demands / Work Environment: · Work is performed in a standard library environment.· Subject to sitting, standing, walking, stair climbing, reaching, and lifting of objects up to 25 pounds. Must be able to push/pull library carts and lift/carry library materials.

Librarian II- Children/Youth Services

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