library customer service specialist

Columbus Metropolitan Library

<div><div><b>Job Title: </b>Customer Services Specialist (20/24 hr./Non-Exempt/Part-time)<br>
<b>Location:</b> Hilliard Branch<br>
<b>Starting Pay Range: </b>$18.01 &ndash; $23.26 hourly (commensurate with experience)<br>
<b><i>Note:</i></b><i> </i>For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy</div><p></p><p><b><br>
Our Commitment to Diversity</b></p><p>
Open to all doesn&rsquo;t just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that&rsquo;s how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law.</p><p>
At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: https://www.columbuslibrary.org/careers/employee-experience/.<br>
<br>
<b>What We Offer:</b></p><ul><li>
A robust <b>benefits package</b> that supports your physical, mental, and financial well-being.</li><li>
Comprehensive <b>medical, dental, and vision plans</b> to meet your healthcare needs.</li><li>
A qualified employer for <b>Public Service Loan Forgiveness</b>.</li><li>
Access to <b>mental health resources</b> and <b>employee assistance programs</b> for your peace of mind.</li><li>
Generous <b>paid time off</b> and <b>leave options</b> to balance your work and personal life.</li><li>
Participation in the <b>Ohio Public Employees Retirement System (OPERS)</b> and additional investment &amp; savings plans.</li><li>
A variety of <b>voluntary and supplemental insurance plans</b> to complement your lifestyle.</li></ul><p>
Comprehensive overview of our benefits: https://www.columbuslibrary.org/employee-benefits/</p><p><b><br>
About the Position:</b></p><p>
As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location.<br>
<br>
<b>Position Schedule</b></p><ul><li>
Monday 4-8pm, Tuesday &amp; Wednesday 5-9pm</li><li>
Alternating Friday/Saturday rotation 9am-6pm</li><li>
3-in-5 Sundays 1-5pm</li></ul><p><b>
What You&rsquo;ll Do:</b></p><ul><li>
Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed.</li><li>
Supports location&rsquo;s customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers.</li><li>
Assists customers with library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account.</li><li>
Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc.</li><li>
Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating.</li><li>
Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned.</li><li>
Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials.</li><li>
Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings. Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed.</li><li>
Coordinates volunteer activities, and orients volunteers and new staff to Customer Services Specialist tasks.</li><li>
Performs additional duties as assigned including serving on task forces, committees, etc.</li></ul><p><b>
Minimum Qualifications:</b></p><ul><li>
High School Diploma or G.E.D required.</li><li>
Ability to express self effectively and concisely, both orally and in writing.</li><li>
Knowledge of Internet and database services.</li><li>
Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems.</li><li>
Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements.</li></ul><p><b>
Working Conditions and Physical Demands</b></p><p>
The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions).</p><p>
Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.</p></div>

Customer Services Specialist (20/24 hr.) Hilliard Branch

<div>
 <strong>
  Job Title:&nbsp;
 </strong>
 Customer Services Specialist (20/24 hr./Non-Exempt/Part-time)
 <br/>
 <strong>
  <br/>
  Location:&nbsp;
 </strong>
 &nbsp;Hilliard Branch
 <br/>
 <strong>
  <br/>
  Starting Pay Range:&nbsp;
 </strong>
 $18.01 &ndash; $23.26 hourly (commensurate with experience)
 <br/>
 <br/>
 <br/>
 <strong>
  Note:
 </strong>
 &nbsp;For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy
 <br/>
 <p>
  <br/>
 </p>
 <br/>
 <p>
  <strong>
   <u>
    Our Commitment to Diversity
   </u>
  </strong>
 </p>
 <br/>
 <p>
  Open to all doesn&rsquo;t just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that&rsquo;s how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law.
 </p>
 <br/>
 <p>
  At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience:&nbsp;https://www.columbuslibrary.org/careers/employee-experience/.
  <br/>
  <br/>
  <strong>
   <u>
    What We Offer:&nbsp;
   </u>
  </strong>
 </p>
 <br/>
 <ul>
  <br/>
  <li>
   A robust
   <strong>
    benefits package
   </strong>
   that supports your physical, mental, and financial well-being.&nbsp;
  </li>
  <br/>
  <li>
   Comprehensive
   <strong>
    medical, dental, and vision plans
   </strong>
   to meet your healthcare needs.&nbsp;
  </li>
  <br/>
  <li>
   A qualified employer for
   <strong>
    Public Service Loan Forgiveness
   </strong>
   .
  </li>
  <br/>
  <li>
   Access to
   <strong>
    mental health resources
   </strong>
   and
   <strong>
    employee assistance programs
   </strong>
   for your peace of mind.&nbsp;
  </li>
  <br/>
  <li>
   Generous
   <strong>
    paid time off
   </strong>
   and
   <strong>
    leave options
   </strong>
   to balance your work and personal life.&nbsp;
  </li>
  <br/>
  <li>
   Participation in the
   <strong>
    Ohio Public Employees Retirement System (OPERS)
   </strong>
   and additional investment &amp; savings plans.&nbsp;
  </li>
  <br/>
  <li>
   A variety of
   <strong>
    voluntary and supplemental insurance plans
   </strong>
   to complement your lifestyle.
  </li>
  <br/>
 </ul>
 <br/>
 <p>
  Comprehensive overview of our benefits:&nbsp;https://www.columbuslibrary.org/employee-benefits/
  <br/>
 </p>
 <br/>
 <p>
  <strong>
   <u>
    About the Position:
   </u>
  </strong>
 </p>
 <br/>
 <p>
  As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location.
  <br/>
  <br/>
  <strong>
   <u>
    Position Schedule
   </u>
  </strong>
 </p>
 <br/>
 <ul>
  <br/>
  <li>
   Monday 4-8pm, &nbsp;Tuesday &amp; Wednesday 5-9pm
  </li>
  <br/>
  <li>
   Alternating Friday/Saturday rotation 9am-6pm
  </li>
  <br/>
  <li>
   3-in-5 Sundays 1-5pm
  </li>
  <br/>
 </ul>
 <br/>
 <p>
  <strong>
   <u>
    What You&rsquo;ll Do:
   </u>
  </strong>
 </p>
 <br/>
 <ul>
  <br/>
  <li>
   Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed.
  </li>
  <br/>
  <li>
   Supports location&rsquo;s customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers.
  </li>
  <br/>
  <li>
   Assists customers with library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account.
  </li>
  <br/>
  <li>
   Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc.
  </li>
  <br/>
  <li>
   Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating.
  </li>
  <br/>
  <li>
   Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned.
  </li>
  <br/>
  <li>
   Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials.
  </li>
  <br/>
  <li>
   Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings. Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed.
  </li>
  <br/>
  <li>
   Coordinates volunteer activities, and orients volunteers and new staff to Customer Services Specialist tasks.
  </li>
  <br/>
  <li>
   Performs additional duties as assigned including serving on task forces, committees, etc.
  </li>
  <br/>
 </ul>
 <br/>
 <p>
  <strong>
   <u>
    Minimum Qualifications:
   </u>
  </strong>
 </p>
 <br/>
 <ul>
  <br/>
  <li>
   High School Diploma or G.E.D required.
  </li>
  <br/>
  <li>
   Ability to express self effectively and concisely, both orally and in writing.
  </li>
  <br/>
  <li>
   Knowledge of Internet and database services.
  </li>
  <br/>
  <li>
   Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems.
  </li>
  <br/>
  <li>
   Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements.
  </li>
  <br/>
 </ul>
 <br/>
 <p>
  <strong>
   <u>
    Working Conditions and Physical Demands
   </u>
  </strong>
 </p>
 <br/>
 <p>
  The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions).
 </p>
 <br/>
 <p>
  Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.
 </p>
</div>


Seminole County

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<p></p><div><div>Enriching the library experience for our customers by providing customer service that connects library customers to information, resources and services. The library paraprofessional works to engage the customer individually or in groups for library programming. Delivers information services (reference and readers advisory) to customers, using reference research technology and teaches information literacy.</div><p><i>
**Salary will be determined depending on qualifications of candidates who exceed the minimum requirements as outlined within the job description.</i></p><p><i>
 </i><i>**Additional compensation based on licensure.</i></p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Essential Functions</b></h2></div>
<p></p><div><p><b>Note</b>: <b><i>These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.</i></b></p><p>
Provides customer service and paraprofessional library work in a main library or library branch, which includes general reference, adult or children's programming.</p><p></p><p><br>
Responsible for providing quality customer service, maintains level of efficiency and standards of service.</p><p></p><p><br>
Performs work using analytical, organizational, and communicative skills to assist people in finding information and using it effectively for professional and personal use.</p><p></p><p><br>
Plans and implements work activities and programming pertinent to the specialty area.</p><p></p><p><br>
Uses an integrated online operating system, print and electronic resources to assist customers.</p><p></p><p><br>
Prepares and submits regular and special statistical and other reports as requested.</p><p></p><p><br>
Selects books and materials for customers as part of the school library partnership. Gathers books on a specific topic for teacher pickup.</p><p></p><p><br>
Perform other duties as assigned or as may be necessary.</p><p></p><p><br>
In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties.</p></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2></div>
<p></p><div><div><i>Completion of Bachelor's Degree and two (2) years library experience is required.</i><br>
<br>
<i>A comparable amount of education, training, or experience may be substituted for the minimum qualification</i></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Additional Requirements</b></h2></div>
<p></p><div><p>Knowledge of principles and practices of library science; library system organization; methods and techniques.</p><p></p><p><br>
Knowledge of literature and reading trends.</p><p></p><p><br>
Knowledge of an online, integrated library operating system, including knowledge of circulation functions, public catalog, and research functions.</p><p></p><p><br>
Proficiency with a PC and software at the level necessary to successfully complete the tasks of the job is required. Proficiency with MS Word and Excel is required.</p><p></p><p><br>
Knowledge of reference services, virtual reference services and databases.</p><p></p><p><br>
Must possess and maintain a valid Florida Driver's License.</p><p></p><p><br>
All employees must attend Seminole County Required Trainings.</p><p></p><p><br>
Department Specific trainings per position may be required.</p><p></p><p><br>
Ability to communicate library mission, services, and resources to the public; communicate effectively both orally and in writing.</p></div></div></div><p></p>

Assistant Librarian Part-Time

City of Englewood, CO

<div><h3 class="jobSectionHeader"><b>POSITION SUMMARY</b></h3>
<p>
Provides excellent customer service by assisting library patrons with locating library resources, answering reference questions, referrals to community resources, and providing detailed technology assistance. Plans, develops, and delivers adult programs and classes.</p><br>
<p>
</p><h3 class="jobSectionHeader"><b>REPORTING RELATIONSHIPS</b></h3>
<p><b>
Reports to</b>: Adult Services Supervisor</p>
<p><b>
Direct Reports</b>: None</p><br>
<p></p>
<h3 class="jobSectionHeader"><b>
KEY DUTIES AND RESPONSIBILITIES</b></h3>
<h4 class="jobSectionHeader"><b>CUSTOMER SERVICE, PROGRAM DEVELOPMENT &amp; COMMUNITY ENGAGEMENT (70%)</b></h4>
<ul><li>Uses high-level customer service skills to determine and respond to patron needs. Creates a positive inviting atmosphere for all patrons.</li>
<li>Provides library information, technology assistance, referrals, reader&rsquo;s advisory guidance, and library account assistance.</li>
<li>Supports patron access to and awareness of digital resources.</li>
<li>Helps monitor and troubleshoot technology provided for patrons, including public computers and Tech lab equipment.</li>
<li>Assists with planning, promoting, implementing and evaluating adult programs and classes.</li>
<li>Assists with maintaining outreach partnerships throughout the community and updating current information on community resources.</li>
<li>Supports delivery of materials to patrons at outreach locations on a regular basis.</li>
<li>May represent the library at school, community group, business or government meetings or events.</li>
</ul><h4 class="jobSectionHeader"><b>OPERATIONAL SUPPORT (15%)</b></h4>
<ul><li>Supports projects managed by the Adult Services Supervisor and the Adult Services Librarian.</li>
<li>Participates in the responsibility for the general appearance and safety of the Library as a whole. Assists in opening and closing procedures.</li>
<li>Addresses and resolves complaints from patrons or forwards to appropriate staff necessary.</li>
<li>Keeps current on Library policies and procedures. Monitors adherence to policies and procedures and/or communicates policies to patrons as necessary.</li>
<li>Stays current on new trends and technologies in library service. Stays aware of library services and programs as well as current activities of the department and City.</li>
<li>Collect, tabulate, maintain data and prepare standardized reports.</li>
<li>May work directly with volunteers.</li>
</ul><h4 class="jobSectionHeader"><b>COLLECTION MAINTENANCE (15%)</b></h4>
<ul><li>Assists with evaluating and maintaining the existing collection through recommendations and weeding of materials in accordance with established guidelines.</li>
<li>May participate in the Collection Development Team purchasing for collections as delegated by the Adult Services Supervisor.</li>
<li>Develops and utilizes reader&rsquo;s advisory tools to increase patron usage of collection</li></ul><br>
<p></p>
<h3 class="jobSectionHeader"><b>
MINIMUM REQUIREMENTS</b></h3>
<h4 class="jobSectionHeader"><b>Education</b></h4>
<ul><li>Bachelor&rsquo;s degree in any field required</li>
</ul><h4 class="jobSectionHeader"><b>Work Experience</b></h4>
<ul><li>2 year of customer service experience; library and/or bookstore experience preferred.</li>
</ul><h4 class="jobSectionHeader"><b>Certifications and/or Licensures</b></h4>
<ul><li>None</li>
</ul><h4 class="jobSectionHeader"><b>Required Driver&rsquo;s License</b></h4>
<ul><li>None</li>
</ul>
<p><i>An equivalent combination of education, training and relevant job experience may be substituted.</i></p><br>
<p></p>
<h3 class="jobSectionHeader"><b>
KNOWLEDGE, SKILLS, AND ABILITIES</b></h3>
<h4 class="jobSectionHeader"><b>Working Knowledge</b></h4>
<ul><li>Use of general office technology and familiarity with basic library systems</li>
<li>Trends in library services, information technology, and publishing</li>
</ul><h4 class="jobSectionHeader"><b>Skills &amp; Abilities</b></h4>
<ul><li>Communicate with patrons in a professional, friendly and age-appropriate manner</li>
<li>Ability to deal with stressful situations with tact and diplomacy</li>
<li>Work productively in a team environment; provide informal leadership and support for colleagues</li>
<li>Consistently and accurately follow detailed procedures</li>
<li>Ability to speak effectively to community and professional groups</li></ul><br>
<p></p>
<h3 class="jobSectionHeader"><b>
WORKING CONDITIONS
</b></h3><p>Work is performed in a standard library environment, requiring standing for extended periods of time. Work may also be performed in a standard office environment, requiring sitting for extended periods of time. Must be able to perform occasional lifting (up to 25 lbs.). This job requires visual and physical capabilities to work on computers and associated equipment for extended periods of time.</p><br>
<p></p>
<h3 class="jobSectionHeader"><b>
HOURLY PAY RANGE</b></h3>
<p>
$22.31 - $33.47/Hourly Rate</p>
<p>
This is a part-time position.</p><br>
<p></p>
<h3 class="jobSectionHeader"><b>
ANTICIPATED SCHEDULE</b></h3>
<p>
Monday through Thursday: 2:00 - 7:30 pm; Saturdays from 9:00 - 5:00pm. There is a possibility of additional shifts or rotating shifts based on library needs.</p><br>
<p></p>
<h3 class="jobSectionHeader"><b>
APPLICATION DEADLINE</b></h3>
<p>
Thursday, April 23, 2026</p></div>

Library Associate - Adult Services (Part Time)

Hillsborough County, FL

<div><p><b>Job Overview
</b></p><p>Performs professional library duties and provides on-site technical assistance in order to provide and maintain timely and effective customer service to Library customers.
</p><p><b>Ideal Candidate
</b></p><ul><li>Library Services is seeking Library Service &amp; Technology Guides to provide in-person, front-line customer service in Hillsborough County public libraries. Library Service &amp; Technology Guides are part of the library&rsquo;s Customer Service &amp; Instruction Team, which helps library customers ﬁnd books and materials, access technology and digital resources, and use computers and mobile devices. Positions within this team also create, present, and facilitate library programs and instruction for all ages.
</li><li>Bilingual skills (speaking and writing proficiency in English and Spanish) are highly desirable.
</li><li>Multiple positions in the Library&rsquo;s Public Services Division, Support Services Division, and Brand Innovation Section may be filled with this announcement.
</li></ul><p><b>Starting Salary
</b></p><p>$39,312 - $51,105
</p><p><b>Benefits
</b></p><p>Click HERE to view our Benefits at a glance
</p><p><b>Core Competencies
</b></p><ul><li><b><i>Customer Commitment </i></b>- Proactively seeks to understand the needs of the customers and provide the highest standards of service.
</li><li><b><i>Dedication to Professionalism and Integrity </i></b>- Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
</li><li><b><i>Organizational Excellence </i></b>- Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
</li><li><b><i>Success through Teamwork </i></b>- Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
</li></ul><div><div><div><div><p><b>Duties and Responsibilities
</b></p><p>Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
</p><ul><li>Provides front-line customer service assistance via phone, email or in person to internal and external customers. Provides direction, promotion of and instruction in accessing and using the library&rsquo;s automated circulation system, computerized databases, library related software, e-book and digital magazine platforms, general office equipment.
</li><li>Manages customer accounts, including Library card registration, fines and fees within the integrated library system.
</li><li>Performs troubleshooting and instruction on a variety of hardware, software and general office equipment. Maintains digital literacy awareness and education.
</li><li>Manages meeting rooms, study rooms and computer usage.
</li><li>Maintains accurate records, inventory list, and cataloging acquisitions.
</li><li>Ensures that items in the collection are properly preserved and make recommendations related to preservation and display needs.
</li><li>Updates library catalog records related to the items in the collection including digital images of the work.
</li><li>Conceptualizes, plans and organizes displays and exhibitions.
</li><li>Maintains knowledge of and practices adherence to library and county policies and procedures, rules and practices.
</li><li>Assumes in-charge responsibilities for routine daily operations of an agency, building and grounds as assigned.
</li><li>Executes performance management duties to include but not limited to: training, coaching, documenting and evaluating performance of subordinate staff.
</li><li>Creates class content for new instructional programs.
</li><li>Delivers training classes and one on one instruction to library users and fellow staff members.
</li>Performs other related duties as required.<br>
<li>
</li></ul></div></div><br>
<div><div><p><b>Job Specifications
</b></p><ul><li>Knowledge of computer hardware, software, Microsoft products, varying office equipment.
</li><li>Knowledge of library filing and classification systems. Accurately sort, file, and/or retrieve material using alphabetical, numerical and chronological systems.
</li><li>Knowledge of library services policies and procedures.
</li><li>Knowledge of accessing and using the library&rsquo;s automated circulation system, computerized databases, related software, e-book and digital magazine platform.
</li><li>Knowledge of the basic operation, maintenance and troubleshooting of library automated systems and personal computers.
</li><li>Ability to communicate effectively, both orally and in writing.
</li><li>Ability to multi-task, organize, and prioritize.
</li><li>Ability to plan, prepare and deliver lessons and instructional materials that facilitate active learning.
</li><li>Ability to be self-motivated and embrace change.
</li>Ability to display patience, tact, flexibility, creativity, poise, and a positive attitude while serving customers in a busy setting.<br>
<li>
</li></ul></div></div><br>
<div><div><p><b>Physical Requirements
</b></p><ul><li>Must be able to lift, push, pull, stoop, crouch, balance or handle materials weighing up to 50 pounds.
</li><li>Must be able to bend and kneel.
</li><li>Must be able to stand, sit and walk for extended periods of time.
</li></ul><p><b>Work Category
</b></p><ul><li><b>Medium work </b>- Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.<br>
</li></ul></div></div><br>
<div><div><p><b>Minimum Qualifications Required
</b></p><ul><li>Bachelor&rsquo;s degree from an accredited college or university; AND
</li><li>Two years of experience providing instruction in accessing and using the library&rsquo;s automated circulation system, computerized databases, library related software, e-book and digital magazine platforms, general office equipment; OR
</li><li>An equivalent combination of education, (not less than a high school Diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above; AND
</li><li>Possession of a valid Florida Driver&rsquo;s License.
</li></ul><p><b>NOTE:
</b></p><p>Some of the library branches are designated by the US Department of State as Passport Acceptance Facilities, and incumbents in certain positions in this classification function as Passport Acceptance Agents, in addition to their regular library duties in those branches. To be selected and authorized to serve as a passport acceptance agent in such branches, the candidate/employee must be a U.S. citizen or a U.S. national, and 18 years of age or older; AND
</p><p>Must not have a record of either: (a) A Federal or State felony conviction; or (b) A misdemeanor conviction for crimes involving moral turpitude or breach of trust, including but not limited to embezzlement, identity theft, misappropriation, document fraud, drug offenses, or dishonesty in carrying out a responsibility involving public trust.
</p><p>Training and Certification: Employees selected to be passport acceptance agents will be trained to apply procedures and practices as detailed in the guidance provided by the US Department of State and must pass the certification exam and maintain an annual re-certification.
</p></div></div><br>
</div></div><p><b>Emergency Management Responsibilities
</b></p><p>In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee&rsquo;s department, the County&rsquo;s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.</p></div>

Library Service and Technology Guide (Tier 2)

Northern Wyoming Community College District

<div><h2 class="jobSectionHeader"><b>Position Details</b></h2>
<div><div><div>POSITION REQUIREMENTS
</div><p></p><div><div><div><div><b>Job Title </b></div><div>(Student Position )Library Helpdesk</div>
</div><br>
<div><div><b>Department</b></div> <div>Student Services</div>
</div><br>
<div><div><b>Location</b></div> <div>Sheridan</div>
</div><br>
<div><div><b>Posting Category</b></div> <div>Student - Sheridan</div>
</div><br>
<div><div><b>Desired Start Date</b></div> <div>08/25/2026</div>
</div><br>
<div><div><b>Hourly Rate (if applicable)</b></div> <div>$12.00</div>
</div><br>
<div><div><b>Hiring Range</b></div>
</div><br>
<div></div><div><div><b>Full Salary Range</b></div>
</div><br>
<div></div><div><div><b>Benefits Summary</b></div>
</div><br>
<div></div><div><div><b>Months Worked Annually</b></div>
</div><br>
<div></div><div><div><b>Typical Work Schedule</b></div>
<div><b>This position is for the 2026-2027 academic year.</b><br>
Tentatively 5-8 positions; flexible work hours, based on schedule</div>
</div><br>
</div></div></div><div><div>Position Information
</div><p></p><div><div><div><div><b>Posting Number </b></div><div>20150992P</div>
</div><br>
<div><div><b>Job Posting Date</b></div> <div>04/13/2026</div>
</div><br>
<div><div><b>Initial Review Date</b></div>
</div><br>
<div></div><div><div><b>Open Until Filled</b></div> <div>Yes</div>
</div><br>
<div><div><b>Job Summary</b></div>
<div>This position&rsquo;s main purpose is customer service in the library related to all circulation aspects of the library.</div>
</div><br>
<div><div><b>Reports To</b></div> <div>Library Information Specialist</div>
</div><br>
<div><div><b>Education/Qualifications</b></div>
<ul><li>Good Conduct and Academic Standing with the college</li><li>Sheridan College Student currently enrolled</li><li>Cumulative GPA is 2.0 or greater</li></ul>
</div><br>
<div><div><b>Knowledge, Skills &amp; Abilities</b></div>
<ul><li>Excellent customer service skills</li><li>Proficiency with computer and technology: MS Office, Canvas</li><li>Ability to be self-motivated and prioritize work duties and responsibilities</li></ul>
</div><br>
<div><div><b>Working Conditions/Physical Requirements</b></div>
<ul><li>Work area is inside in a public service area</li><li>Able to bend low, reach overhead, and lift up to 35 pounds</li></ul>
</div><br>
<div><div><b>About Northern Wyoming Community College District</b></div>
</div><br>
<div></div><div><div><b>Experience</b></div>
</div><br>
<div></div><div><div><b>Special Instructions to Applicants</b></div>
</div><br>
</div></div></div><div></div><div><div>Job Duties
<p>These are the job duties for required of the position.</p>
</div><div><div><div><div><b>Percentage of time</b></div> <div>100%</div>
</div><br>
<div><div><b>Responsibility/Duty</b></div>
<ul><li>Staff the circulation desk in the library. This includes some evening and weekend hours.</li><li>Shelve returned and used items.</li><li>Help library patrons locate items in the library collection.</li><li>Assist library patrons with basic technology and equipment use.</li><li>Assist with programming and outreach activities.</li><li>Provide customer service to students, faculty, and the community.</li><li>Other duties as assigned.</li></ul></div></div></div></div></div></div>

(Student Position )Library Helpdesk

Stark County District Library

<p></p><div><div><div><div><p>Position Title:</p><p><br>
Library Specialist (Adult Focus)</p></div><div><p><br>
Internal Classification:</p><p><br>
BU5 (FLSA Non-exempt)</p></div><div><p><br>
Location:</p><p><br>
Operations Center</p></div><div><p><br>
Hours:</p><p><br>
Full-time (40 hours/week)</p></div><div><p><br>
Entry Rate:</p><p><br>
$17.57/hour</p></div><br>
</div></div><p>
Posted 4/6/2026</p><div><p>
The Mobile Services Adult Specialist is responsible for the design and delivery of programing and engagement activities with a specific focus on extending impactful service throughout the community. This role involves delivering specialized outreach to a variety of community-based facilities such as rehabilitation centers, adult disability services, transitional housing, and senior living communities. Additionally, the Adult Specialist will represent the library at high visibility community events including seasonal farmers' markets, local vendor fairs and various large-scale public events such as parades and festivals. Under the guidance of the department manager and librarian, the Adult Specialist will create innovative programming that addresses these diverse community needs.</p><p>
Qualified applicants must demonstrate intermediate level technology proficiency, with proven ability to bridge the digital divide through respectful one-on-one and group presentations tailored specifically to meet the needs of our community with an emphasis on our senior population.</p><p>
Key responsibilities also include serving as the primary point of contact for the Books by Mail program. The core components of this duty include conducting telephone-based readers&rsquo; advisory to bridge the gap between our physical collection and homebound patrons and ensuring personalized material selection that aligns with patron&rsquo;s interests.</p><p>
Excellent communication skills are essential to facilitate effective interactions with others via phone, email, and face-to-face interactions. Additionally, the specialist will provide direct customer service and assistance while working on bookmobile routes in the community.</p><p>
Candidates in this role are required to drive one or more company vehicles, ranging in size from a small car to a Sprinter van of approximately 24 feet, on a regular basis.</p><p><b>
Position Summary</b></p><p>
An employee serving in this paraprofessional position advances the mission of the Library by creating and delivering internal and external programs, events and activities for a focus age group as well as helping to establish and/or maintain key external relationships (e.g., authors, publishers, organizations, etc.) on behalf of his/her location or department, all in alignment with location and system-wide goals. This role is also responsible for providing direct public service and basic to intermediate clerical support work as needed to ensure smooth delivery of basic library operations and services.</p><p></p><p><b><br>
Duties and Responsibilities</b></p><p>
Customer Assistance</p><ul><li>
Assists patrons with and demonstrates all library service and collection platforms, and is an advanced user of platforms.</li><li>
Proactively promotes library services and offerings to patrons.</li><li>
Provides instruction on platforms in area of specialization.</li><li>
Provides intermediate reference assistance, and helps develop access tools in area of specialization.</li><li>
Is aware of and can direct patrons to print and online reference tools, including Reader&rsquo;s Advisory resources.</li><li>
Assists patrons in accessing and using document machines, library computers and library-supported software, and troubleshoots intermediate technical problems. Provides advanced assistance in area of specialization.</li><li>
Performs transactional services (e.g., notary, passport) that have defined rules, limited or specific answers, and/or detailed process guidelines.</li><li>
Facilitates special support and services that include open-ended interactions requiring analysis, additional data gathering, independent judgment/decision-making and may have multiple &ldquo;right&rdquo; answers or possible outcomes (e.g., Book an Expert).</li></ul><p>
Circulation</p><ul><li>
Performs all direct patron circulation functions.</li><li>
May have responsibility for regularly implementing record maintenance tasks.</li><li>
May have in-depth understanding of ILS Circulation Module, and may troubleshoot ILS issues.</li></ul><p>
Collection</p><ul><li>
May assist in shelving as needed.</li><li>
Plans and assists with the merchandising of materials. May have responsibility over a specific display area.</li><li>
May make collection decisions over a portion of a collection area, under direction of the Manager or Librarian.</li><li>
Creates Educator Units as needed.</li></ul><p>
Group Services: Internal and External</p><ul><li>
Plans and presents internal and external programs in focus area.</li><li>
Leads or assists other staff with internal and external group program set up.</li><li>
Assists or acts as back-up for other Library Specialist or Librarian staff in providing internal or external events outside of focus area.</li><li>
May lead or participate in promotional activities outside the library.</li><li>
Develops content and materials for both active and passive delivery to groups. May sometimes involve other staff, as needed.</li></ul><p>
Partnerships</p><ul><li>
May establish partnerships, develop content for, and/or implement joint services with outside agencies on behalf of his/her department or location in consultation with the Manager.</li></ul><p>
General</p><ul><li>
Mentors and trains other staff, including Library Associates and Library Specialists in other locations.</li><li>
Contributes to, and sometimes leads, system-wide planning, development and training initiatives.</li><li>
Coordinates with Manager and Librarian(s) to guide other staff regarding services, programs, and collections within area(s) of expertise.</li><li>
Serves on library committees as needed.</li><li>
Performs other duties as required.</li></ul><p><b>
Core Competencies</b></p><div><ul><li>
Collaborates</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Interpersonal Skills</li><li>
Situational Adaptability</li></ul></div><p></p><p><b><br>
Technical / Functional Skills</b></p><ul><li>
Ability to plan, develop, implement and promote library-related programs.</li><li>
Ability to create Educator Units.</li><li>
Advanced familiarity with library services and operations.</li><li>
Ability to perform intermediate to advanced functions using the library circulation system, service platforms, and following current procedures.</li><li>
Advanced knowledge of collection platforms.</li><li>
Ability to learn and obtain certification in passport processing.</li><li>
Demonstrates intermediate to advanced level literacy with respect to standard computer and office software.</li><li>
Ability to sort and file alphabetically and numerically.</li><li>
Ability to make simple arithmetic calculations with speed and accuracy.</li><li>
Ability to assist with the training of other staff.</li></ul><p><b>
Education and Experience</b></p><ul><li>
Education: High school diploma or equivalent is required. Bachelor degree preferred.</li><li>
Years of relevant experience: 3 or more years of related experience is preferred.</li><li>
Certifications or licensure: Ohio drivers&rsquo; license and ability to maintain a driving record that is satisfactory to the Library&rsquo;s liability insurance carrier is required.</li><li>
Experience presenting and implementing programs to groups is required.</li><li>
Experience developing programs for individuals and groups is preferred.</li><li>
Experience coordinating with external partners is preferred.</li><li>
Experience with the principles and practices of customer service is required.</li><li>
Experience with library circulation systems and procedures is preferred.</li><li>
Experience in public libraries or public-sector organizations is preferred.</li><li>
Experience working with a focus age group is required.</li></ul><p><b>
Working Conditions and Physical Requirements</b></p><ul><li>
The library environment involves everyday risks or discomforts that require normal safety precautions typical of offices, which includes the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations. When this position is within the Mobiles Services department work performed on vehicles (e.g., bookmobiles) is done in close quarters that, at times, may be in motion as teams travel from stop to stop. Additionally, this work is done year-round in vehicles furnished with heat and air conditioning.</li><li>
The noise level in the work environment is usually quiet to moderate.</li><li>
This position is performed mainly in the public and office areas of the Library although some off-site meetings in various other locations may occur (e.g., school visits, etc.). When this position is within the Mobile Services department it is performed mainly in the mobile services vehicles as well as public and office areas of the Library although some off-site meetings in various other locations may occur.</li><li>
Work is generally completed during Library days and hours of operations which may vary by location and time of year. There may be the occasional need to attend meetings or events and/or respond to critical situations outside of this schedule, including before or after normal Library days and hours of operation.</li><li>
Work requires the ability to lift light objects [less than 20 pounds] and carry them short distances [20 feet or less] and, within Mobile Services particularly, load/unload materials and equipment in all weather conditions.</li><li>
Work requires the ability to push a fully loaded book cart (typically weighing at least 20lbs or more) for distances of at least 20 feet.</li><li>
This position may require an employee to remain in a standing or seated position for extended periods of time while performing a variety of tasks.</li><li>
Employees must be able to perform repetitive hand, arm, and body movements, including typing and/or lifting books, on a continuous basis.</li><li>
Work requires reaching overhead and bending/kneeling to shelve books weighing up to three pounds.</li><li>
Travel by personal automobile or, in the case of Mobile Services positions, a Library-owned automobile or truck, and a valid State of Ohio driver&rsquo;s license along with the ability to maintain a driving record that is satisfactory to the Library&rsquo;s liability insurance carrier may be required, depending on the position&rsquo;s specific duties. Some travel by personal vehicle and/or occasional overnight travel may also be required.</li></ul><p><i>
The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by an individual working in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.</i></p><p><b><i>
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.</i></b></p></div></div>

Library Specialist

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