library operations supervisor

Texas A&M University

<div><p><b>Job Title
</b></p>Library Supervisor
<p></p><p><b>Agency
</b></p>Texas A&amp;M University
<p></p><p><b>Department
</b></p>Libraries
<p></p><p><b>Proposed Minimum Salary
</b></p>$4,298.67 monthly
<p></p><p><b>Job Location
</b></p>College Station, Texas
<p></p><p><b>Job Type
</b></p>Staff
<p></p><p><b>Job Description
</b></p><p><b>A Glimpse of the Job
</b></p><p><b>The Library Supervisor </b>role offers an engaging opportunity to support a busy, service‑oriented environment by guiding front‑line staff and coordinating unit projects. This role requires library experience with circulation, interlibrary loan, course reserves, or reference work. The Library Supervisor oversees the operations of the Medical Sciences Library Client Services desk, including Circulation, Reserves, Interlibrary Lending, and Electronic Document Delivery. The supervisor provides expertise for complex library functions that call for independent judgment while handling day to day responsibilities, such as supervising staff and student employees, contributing to workflow improvements, and collaborating with the Library Manager to review and develop procedures and guidelines. If you are someone who values thoughtful problem‑solving, smooth operations, and strong service delivery in a library setting, we encourage you to apply!
</p><p></p><p><b>This is an on-campus opportunity. </b>The selected candidate will be required to work on-site at our College Station campus <b>Wednesday through Sunday, from 1:00pm to 10:00pm.
</b></p><p></p><p><b>Salary: </b>$4,298.67/monthly
</p><p><b>Cover Letter/Resume: </b>A cover letter and resume are strongly recommended and will help in our review. You may upload them on the application under the CV/Resume section.
</p><p><b>Schedule: </b>Work hours are <b>Wednesday through Sunday, 1:00pm to 10:00pm.
</b></p><p></p><p><b>Responsibilities
</b></p><ul><li><p><b>Supervision and Management </b>- Provides oversight and serves as the Supervisor-on-Duty at library service desks supervising staff and student employees including hiring, training, coaching, and evaluation of these individuals. Provides the first point of contact and back-up for night and weekend employees. Plans, monitors, and adjusts workflow for library operations such as creating and maintaining desk schedules and GIFM/ILL workflows. Resolves customer complaints and issues in a timely manner. Acts as a primary source of information on library access and guidelines for staff and patrons.
</p></li><li><p><b>Customer Service and Support </b>- Delivers patron-focused service, integrating reference and circulation functions through various communication channels. Directs users to appropriate library resources and advises on search strategies. Monitors public areas, responding to disruptions and ensuring a positive environment for patrons. Manages, evaluates, and when necessary, makes recommendations to improve operations related to circulation, reserves, document delivery, and interlibrary loan.
</p></li><li><p><b>Operations and Procedures </b>- Analyzes and organizes library operations and procedures to improve effectiveness. Maintains knowledge of library technology and procedures to assist staff and patrons. Assists with recordkeeping and reporting in a timely and accurate manner.
</p></li><li><p><b>Collaboration and Partnership </b>- Works with the Library Manager to analyze, meet, and improve the needs of Client Services. Works across units as necessary and communicates with staff at all sites. Participates in departmental and interdepartmental meetings as a member of the Client Services department. Participates in team projects, or special assignments for the University Libraries.
</p></li></ul><p></p><p><b>Qualifications
</b></p><p><b>Required Education and Experience
</b></p><ul><li><p>Bachelor&rsquo;s degree in applicable field or equivalent combination of education and experience.
</p></li><li><p>Two years of supervisory experience in a public, academic or specialized library or archive.
</p></li></ul><p></p><p><b>A Well-Qualified Candidate Will Also Possess
</b></p><ul><li><p>Three or more years of related supervisory experience in a public, academic, or specialized library or archive.
</p></li><li><p>Medical Library experience.
</p></li><li><p>Library experience with circulation, ILL, course reserves or reference.
</p></li><li><p>Knowledge of library services and interrelationships between units.
</p></li><li><p>Communications, planning, and interpersonal skills.
</p></li><li><p>Excellent phone and face-to-face interaction skills for conducting information interviews and mediating with library users.
</p></li><li><p>Knowledge of academic library functions at an advanced level.
</p></li><li><p>Knowledge of email and complex library online resource searches and/or processing.
</p></li><li><p>Ability to work in a rapidly changing environment with shifting priorities.
</p></li><li><p>Ability to communicate with all levels of customers and employees.
</p></li><li><p>Conflict resolution skills.
</p></li><li><p>Ability to exercise discretion in interpreting guidelines and decision-making.
</p></li></ul><p></p><p><b>Why Texas A&amp;M University?
</b></p><p>Texas A&amp;M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents &amp; lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.
</p><p></p><p>The Libraries are the indispensable hub of discovery, learning and creativity with the teaching and research that goes on in the colleges and academic departments. We offer rich and extraordinary collections at the University Libraries. The Libraries&rsquo; resources and services enable and support the University missions of teaching, research, and service. Learn more about our various libraries at https://library.tamu.edu
</p><p></p><p>We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with reasonable cost-of-living and no long commutes.
</p><ul><li><p>Medical, prescription drug, dental, vision, life and AD&amp;D, flexible spending accounts , and long-term disability insurance with Texas A&amp;M contributing to employee health and basic life premiums
</p></li></ul><ul><li><p>12-15 days of annual paid holidays
</p></li></ul><ul><li><p>Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
</p></li></ul><ul><li><p>Automatic enrollment in the Teacher Retirement System of Texas
</p></li></ul><ul><li><p>Health and Wellness: Free exercise programs and release time
</p></li></ul><ul><li><p>Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
</p></li></ul><ul><li><p>Educational release time and tuition assistance for completing a degree while a Texas A&amp;M employee
</p></li></ul><ul><li><p>Living Well, a program at Texas A&amp;M that has been built by employees, for employees
</p></li></ul><p></p><p>All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution&rsquo;s verification of credentials and/or other information required by the institution&rsquo;s procedures, including the completion of the criminal history check.
</p><p></p><p>Equal Opportunity/Veterans/Disability Employer.</p></div>

Library Supervisor

<div><p><b>Job Title
</b></p>Library Supervisor (evening shift)
<p></p><p><b>Agency
</b></p>Texas A&amp;M University
<p></p><p><b>Department
</b></p>Libraries
<p></p><p><b>Proposed Minimum Salary
</b></p>$4,298.67 monthly
<p></p><p><b>Job Location
</b></p>College Station, Texas
<p></p><p><b>Job Type
</b></p>Staff
<p></p><p><b>Job Description
</b></p><p><b>A glimpse of the job
</b></p><p><b>The Library Supervisor </b>serves as the primary leadership presence during evening and late‑night hours. This role oversees operations at Evans and the Annex and supports West Campus Libraries to ensure consistently high service standards. The position directs the Building and Extended Hours Team and provides direct supervision, guidance, and performance support to evening and overnight staff. Because the role frequently involves addressing user concerns, resolving operational issues, and managing sensitive or time‑critical situations, it requires strong communication abilities and well‑developed conflict‑resolution skills to maintain a professional, calm, and service‑oriented environment. The supervisor also collaborates closely with the Director of AskUs to evaluate existing practices, refine procedures, and implement guidelines that strengthen service quality and operational efficiency. It is a role well suited to someone who excels in leading frontline service operations and ensuring continuity of support during the library&rsquo;s most critical service periods.
</p><p></p><p><b>This is an on-campus opportunity. </b>The selected candidate will be required to work on-site at our College Station campus, Sunday through Thursday from 3:30 pm to midnight.
</p><p></p><p><b>Salary: </b>$4298.67/monthly
</p><p><b>Cover Letter/Resume: </b>A cover letter and resume are strongly recommended and will help in our review. You may upload them on the application under the CV/Resume section.
</p><p><b>Other Requirements and Factors:
</b></p><ul><li><p>Must be able to adjust schedule on an occasional basis to help cover during extended hours or in the event of an emergency.
</p></li><li><p>Must be able to work early evenings and days during periods between academic semesters.
</p></li><li><p>Work hours are Sunday - Thursday 3:30 pm &ndash; midnight.
</p></li></ul><p></p><p><b>This role will be responsible for
</b></p><ul><li><p><b>Building and Extended Hours Management </b>- Monitors public areas and respond to disruptions to maintain a safe, welcoming environment. Serves as the primary contact for late evening/overnight staff in resolving facility and access issues. Opens and checks public spaces for user access; follow up on outstanding facility concerns from previous shifts. Conducts study area sweeps for compliance and report issues to appropriate authorities (Radio Room, UPD, etc.). Reviews group study rooms, chalkboards, bulletin boards, and computer areas to ensure inclusivity and usability. Responds and takes appropriate action when security and/or fire alarms are set off or other building crises occur, facilitates safe evacuation, implements administrative Call Tree, and performs post event department checks, as appropriate. Monitors and maintains building round log. Oversees new media arrivals and film/music displays.
</p></li></ul><p></p><ul><li><p><b>Supervisor Responsibilities </b>- Supervises full time staff and student workers. Hires, trains, evaluates, coaches and process timesheets. Plans, monitors, and adjusts workflow. Assigns desk duties to late night staff and student employees.
</p></li></ul><p></p><ul><li><p><b>Service Desk Support </b>- Supervises late evening and overnight operations at the Evans/Annex AskUs Desk. Provide support for West Campus Library during shift. Answers complex questions and explains Library policies and procedures. Maintains an atmosphere that promotes superior customer satisfaction and actively demonstrates Library customer service standards. Solves the most complex of customer problems. Documents procedural or customer issues. Circulates materials via FOLIO. Ensures all returned materials are properly processed during shift. Reports and documents all emergencies and incidents. Provides support for users of the Library reserves program (including streaming media), the Library media collection, and the Library Tech Bar for equipment lending. Supports staff and student employees in confrontational situations using conflict resolution skills. Monitors and respond to inquiries through the Virtual Reference SMS (text) program during overnight hours. Provides manager on duty front desk service coverage during assigned hours. May open and/or close the building.
</p></li></ul><p></p><ul><li><p><b>Service Desk Back-up </b>- Provides desk coverage to other Library service point locations across campus as needed and assists with covering for staff shortages and/or special hours (one example is extended hours for finals).
</p></li></ul><p></p><ul><li><p><b>Collaborations and Partnerships </b>- Serves as a Team Lead in departmental and interdepartmental meetings and activities in the Academic Engagement division. Works closely with other AskUs Teams leads and SPOS (Space Planning &amp; Organizational Success Unit). Collaborates with Library units and campus partners to ensure awareness of campus activities. Serves on campus and library committees that support library operations and services.
</p></li></ul><p></p><p><b>Qualifications
</b></p><p><b>Required Education and Experience:
</b></p><ul><li><p>Bachelor&rsquo;s degree in applicable field or equivalent combination of education and experience.
</p></li><li><p>Two years of supervisory experience in a public, academic or specialized library or archive.
</p></li></ul><p></p><p><b>A Well-Qualified Candidate Will Also Possess:
</b></p><ul><li><p>Three or more years of related supervisory experience in a public, academic, or specialized library or archive.
</p></li><li><p>Knowledge of academic library functions at an advanced level.
</p></li><li><p>Library experience with circulation, ILL, course reserves or reference/chat.
</p></li><li><p>Strong communications, planning, and interpersonal skills.
</p></li><li><p>Conflict resolution skills.
</p></li><li><p>Ability to communicate with all levels of customers and employees.
</p></li><li><p>Thorough knowledge of library services and interrelationships between units.
</p></li><li><p>Excellent phone and face-to-face interaction skills for conducting information interviews and mediating with library users.
</p></li><li><p>Thorough knowledge of library circulation module, or other large circulation system.
</p></li><li><p>Ability to work in a rapidly changing environment with shifting priorities.
</p></li><li><p>Ability to exercise discretion in interpreting guidelines and decision-making.
</p></li><li><p>Ability to move medium weight boxes, books, heavy book truck or similar items.
</p></li><li><p>Ability to handle material which can contain dust or microscopic mold spores.
</p></li></ul><p></p><p><b>Why Texas A&amp;M University?
</b></p><p>Texas A&amp;M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents &amp; lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.
</p><p></p><p>The Libraries are the indispensable hub of discovery, learning and creativity with the teaching and research that goes on in the colleges and academic departments. We offer rich and extraordinary collections at the University Libraries. The Libraries&rsquo; resources and services enable and support the University missions of teaching, research, and service. Learn more about our various libraries at https://library.tamu.edu
</p><p></p><p>We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with reasonable cost-of-living and no long commutes.<br>
</p><p></p><div><ul><li><p>Medical, prescription drug, dental, vision, life and AD&amp;D, flexible spending accounts , and long-term disability insurance with Texas A&amp;M contributing to employee health and basic life premiums
</p></li></ul></div><div><ul><li><p>12- 15 days of annual paid holidays
</p></li></ul></div><div><ul><li><p>Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
</p></li></ul></div><div><ul><li><p>Automatic enrollment in the Teacher Retirement System of Texas
</p></li></ul></div><div><ul><li><p>Health and Wellness: Free exercise programs and release time
</p></li></ul></div><div><ul><li><p>Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
</p></li></ul></div><div><ul><li><p>Educational release time and tuition assistance for completing a degree while a Texas A&amp;M employee
</p></li></ul></div><div><ul><li><p>Living Well, a program at Texas A&amp;M that has been built by employees, for employees
</p></li></ul></div><p></p><p>All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution&rsquo;s verification of credentials and/or other information required by the institution&rsquo;s procedures, including the completion of the criminal history check.
</p><p></p><p>Equal Opportunity/Veterans/Disability Employer.</p></div>

Library Supervisor (evening shift)

High Plains Library District

<div><div><b>Patron Services Supervisor</b></div><div></div><div><b><br>
Pay Grade</b>: 56<br>
<b>Compensation/Benefits:</b> $28.63 - 38.74/hr; Full-time benefits<br>
<b>FLSA Classification</b>: Exempt<br>
<b>Hours: </b>40 hrs/wk Full-Time<br>
<b>Location:</b> Erie Community Library, Erie, CO 80516</div><div><b>
Department:</b> Branch Services<br>
<b>Supervisor:</b> Library Manager</div><div><b>
Supervises:</b> Library Associates</div><div><b>
Deadline for Application:</b> April 05, 2026</div><div></div><div><b><br>
Role:</b></div><div><br>
</div><div>Supervises daily operations and staff in a department, provides reference/information services, and plans and conducts programming.</div><div></div><div><b><br>
Major Duties and Responsibilities:</b></div><div></div><div><br>
20% - SUPERVISION OF DAILY OPERATIONS &ndash; Supervises daily operations by getting information and making sense of it, communicating information to staff, organizing resources and making decisions in order to ensure the proper functioning of the operational unit. (Essential)</div><div></div><div><br>
15% - STAFF PERFORMANCE MANAGEMENT &ndash; Sets performance objectives for staff; observes and documents performance; recognizes, rewards and disciplines performance; trains staff; and recommends adjustments to pay in order to manage the pay and performance of staff. (Essential)</div><div></div><div><br>
15% - COORDINATION OF DISTRICT PRIORITIES &ndash; Collaborates with peers, other departments, and staff to coordinate strategic priority efforts; establishes effective workgroups and uses project management best practices to recommend, accomplish and implement projects, initiatives, and strategies. (Essential)</div><div></div><div><br>
15% - PATRON ASSISTANCE &ndash; Assists patrons in the use of library materials and technology by guiding them in searching the catalog and stacks, accessing databases, and navigating the Internet in order to locate resources in the collection and on the World Wide Web; provides customer relations by resolving complaints in order to assist patrons with information about library services. (Essential)</div><div></div><div><br>
10% - INFORMATION NAVIGATION &ndash; Locates requested materials and information sources by using the electronic catalog to identify call number location and checking the shelf for availability and placing holds for materials checked-out or available from other branches or systems in order to satisfy patron requests for library materials and information. (Essential)</div><div></div><div><br>
10% - CIRCULATION &ndash; Assists patrons with checking out and renewing materials; issues and updates library cards; and follows procedures for fines and over-dues; processes holds; checks in materials and sorts and routes the materials to their proper location in order to assist patrons with borrowing of materials. (Essential)</div><div></div><div><br>
5% - STAFF SELECTION &ndash; Selects staff by interviewing candidates for vacant positions, assessing qualifications, and recommending for hire the candidate that most closely meets the desired qualifications at a starting wage reflective of the hiring strategy and overall staffing plan for the operational unit. (Essential)</div><div></div><div><br>
5% - BUDGETING &ndash; Identifies resources needed to provide services, forecasts expenses to provide the services, recommends the annual cost of providing the services, and monitors expenditures throughout the year in order to recommend and maintain department budget. (Essential)</div><div></div><div><br>
5% - OTHER DUTIES &ndash; Plans informative and entertaining programs, weeds and discards items, prepares statistical reports, ensures accurate patron information in ILS, chairs committees, and assists Library Manager in order to ensure the smooth operation of the branch. (Essential)</div><div></div><div><b><br>
Minimum Requirements:</b></div><div></div><div><br>
Education:</div><div></div><div><br>
Master of Library and Information Science</div><div></div><div><br>
Experience:</div><div></div><div><br>
One to Three years of similar library and/or supervisory experience</div><div></div><div><i><br>
Or any combination of education and experience which provides the success factors.</i></div><div></div><div><br>
District Success Factors:</div><div></div><div><br>
Focuses on the customer</div><div>
Initiative</div><div>
Contributes to a positive work environment</div><div>
Strategic thinking</div><div>
Pursues personal development</div><div>
Continuous improvement</div><div>
Takes pride in the workplace</div><div>
Emotionally intelligent</div><div>
Tactful</div><div>
Knowledge of public library operations</div><div>
Creativity</div><div></div><div><br>
Job Success Factors:</div><div></div><div><br>
Knowledge of public library goals, policies, and services</div><div>
Knowledge of library technology</div><div>
Skill in customer relations including dealing with difficult patrons and volatile situations</div><div>
Skill in supervision</div><div>
Knowledge of the principles, methods, and practices of professional library science and supervision</div><div>
Knowledge of reader interest levels and group and community interests</div><div>
Knowledge of professional library literature, multi-media, and library technology</div><div>
Knowledge of the principles, practices, theory, and applications of public personnel management</div><div>
Knowledge of print and online reference resources</div><div>
Skill in customer relations</div><div>
Skill in supervision</div><div>
Skill in oral and written communication</div><div>
Skill in using Innovate Interfaces, Inc&rsquo;s Sierra or another comparable automated library system</div><div>
Skill in Windows, Word, Internet Explorer, and Outlook</div><div>
Able to model expected employee behavior</div><div>
Able to budget and plan</div><div>
Able to organize, supervise, and evaluate the work of paraprofessional staff</div><div>
Able to analyze issues and make informed recommendations</div><div>
Able to operate various office equipment including copiers</div><div></div><div><br>
Physical Success Factors:</div><div></div><div><br>
Able to push a fully loaded book-cart weighing up to 200 lbs.</div><div>
Able to lift 50 lbs.</div><div></div><div><b><br>
Benefits:</b></div><div>
Medical Insurance</div><div>
Dental Insurance</div><div>
Vision Insurance</div><div>
Life Insurance</div><div>
Accidental Death and Dismemberment (AD&amp;D) Insurance</div><div>
Short-Term Disability</div><div>
Long-Term Disability</div><div>
401(a) Defined Contribution Retirement Plan</div><div>
457 Deferred Compensation Plan</div><div>
Flexible Spending Accounts for transportation, dependent care and medical expenses</div><div>
Tuition Reimbursement</div><div>
Paid Leave</div><div></div><div><br>
 <b>This Job Description is not a complete statement of all duties and responsibilities comprising this position.</b></div></div><p></p>

Patron Services Supervisor

<div><div><b>Patron Services Supervisor</b></div><div></div><div><b><br>
Pay Grade</b>: 56<br>
<b>Compensation/Benefits:</b> $28.63 - 38.74/hr; Full-time benefits<br>
<b>FLSA Classification</b>: Exempt<br>
<b>Hours: </b>40 hrs/wk Full-Time<br>
<b>Location:</b> Carbon Valley Regional Library, Firestone, CO 80504</div><div><b>
Department:</b> Branch Services<br>
<b>Supervisor:</b> Library Manager</div><div><b>
Supervises:</b> Library Associates</div><div><b>
Deadline for Application:</b> April 05, 2026</div><div></div><div><b><br>
Role:</b></div><div><br>
</div><div>Supervises daily operations and staff in a department, provides reference/information services, and plans and conducts programming.</div><div></div><div><b><br>
Major Duties and Responsibilities:</b></div><div></div><div><br>
20% - SUPERVISION OF DAILY OPERATIONS &ndash; Supervises daily operations by getting information and making sense of it, communicating information to staff, organizing resources and making decisions in order to ensure the proper functioning of the operational unit. (Essential)</div><div></div><div><br>
15% - STAFF PERFORMANCE MANAGEMENT &ndash; Sets performance objectives for staff; observes and documents performance; recognizes, rewards and disciplines performance; trains staff; and recommends adjustments to pay in order to manage the pay and performance of staff. (Essential)</div><div></div><div><br>
15% - COORDINATION OF DISTRICT PRIORITIES &ndash; Collaborates with peers, other departments, and staff to coordinate strategic priority efforts; establishes effective workgroups and uses project management best practices to recommend, accomplish and implement projects, initiatives, and strategies. (Essential)</div><div></div><div><br>
15% - PATRON ASSISTANCE &ndash; Assists patrons in the use of library materials and technology by guiding them in searching the catalog and stacks, accessing databases, and navigating the Internet in order to locate resources in the collection and on the World Wide Web; provides customer relations by resolving complaints in order to assist patrons with information about library services. (Essential)</div><div></div><div><br>
10% - INFORMATION NAVIGATION &ndash; Locates requested materials and information sources by using the electronic catalog to identify call number location and checking the shelf for availability and placing holds for materials checked-out or available from other branches or systems in order to satisfy patron requests for library materials and information. (Essential)</div><div></div><div><br>
10% - CIRCULATION &ndash; Assists patrons with checking out and renewing materials; issues and updates library cards; and follows procedures for fines and over-dues; processes holds; checks in materials and sorts and routes the materials to their proper location in order to assist patrons with borrowing of materials. (Essential)</div><div></div><div><br>
5% - STAFF SELECTION &ndash; Selects staff by interviewing candidates for vacant positions, assessing qualifications, and recommending for hire the candidate that most closely meets the desired qualifications at a starting wage reflective of the hiring strategy and overall staffing plan for the operational unit. (Essential)</div><div></div><div><br>
5% - BUDGETING &ndash; Identifies resources needed to provide services, forecasts expenses to provide the services, recommends the annual cost of providing the services, and monitors expenditures throughout the year in order to recommend and maintain department budget. (Essential)</div><div></div><div><br>
5% - OTHER DUTIES &ndash; Plans informative and entertaining programs, weeds and discards items, prepares statistical reports, ensures accurate patron information in ILS, chairs committees, and assists Library Manager in order to ensure the smooth operation of the branch. (Essential)</div><div></div><div><b><br>
Minimum Requirements:</b></div><div></div><div><br>
Education:</div><div></div><div><br>
Master of Library and Information Science</div><div></div><div><br>
Experience:</div><div></div><div><br>
One to Three years of similar library and/or supervisory experience</div><div></div><div><i><br>
Or any combination of education and experience which provides the success factors.</i></div><div></div><div><br>
District Success Factors:</div><div></div><div><br>
Focuses on the customer</div><div>
Initiative</div><div>
Contributes to a positive work environment</div><div>
Strategic thinking</div><div>
Pursues personal development</div><div>
Continuous improvement</div><div>
Takes pride in the workplace</div><div>
Emotionally intelligent</div><div>
Tactful</div><div>
Knowledge of public library operations</div><div>
Creativity</div><div></div><div><br>
Job Success Factors:</div><div></div><div><br>
Knowledge of public library goals, policies, and services</div><div>
Knowledge of library technology</div><div>
Skill in customer relations including dealing with difficult patrons and volatile situations</div><div>
Skill in supervision</div><div>
Knowledge of the principles, methods, and practices of professional library science and supervision</div><div>
Knowledge of reader interest levels and group and community interests</div><div>
Knowledge of professional library literature, multi-media, and library technology</div><div>
Knowledge of the principles, practices, theory, and applications of public personnel management</div><div>
Knowledge of print and online reference resources</div><div>
Skill in customer relations</div><div>
Skill in supervision</div><div>
Skill in oral and written communication</div><div>
Skill in using Innovate Interfaces, Inc&rsquo;s Sierra or another comparable automated library system</div><div>
Skill in Windows, Word, Internet Explorer, and Outlook</div><div>
Able to model expected employee behavior</div><div>
Able to budget and plan</div><div>
Able to organize, supervise, and evaluate the work of paraprofessional staff</div><div>
Able to analyze issues and make informed recommendations</div><div>
Able to operate various office equipment including copiers</div><div></div><div><br>
Physical Success Factors:</div><div></div><div><br>
Able to push a fully loaded book-cart weighing up to 200 lbs.</div><div>
Able to lift 50 lbs.</div><div></div><div><b><br>
Benefits:</b></div><div>
Medical Insurance</div><div>
Dental Insurance</div><div>
Vision Insurance</div><div>
Life Insurance</div><div>
Accidental Death and Dismemberment (AD&amp;D) Insurance</div><div>
Short-Term Disability</div><div>
Long-Term Disability</div><div>
401(a) Defined Contribution Retirement Plan</div><div>
457 Deferred Compensation Plan</div><div>
Flexible Spending Accounts for transportation, dependent care and medical expenses</div><div>
Tuition Reimbursement</div><div>
Paid Leave</div><div></div><div><b><br>
This Job Description is not a complete statement of all duties and responsibilities comprising this position.</b></div></div><p></p>

Umass Lowell

<div></div><div><b>Job no:</b> 529643<br>
<b>Position type:</b> Staff Full Time<br>
<b>Benefit Status:</b> Benefited-Union<br>
<b>Campus:</b> UMass Lowell<br>
<b>Department:</b> Library<br>
<b>Salary:</b> Commensurate with experience and grade/range<br>
<b>Applications Open:</b> Mar 10 2026
<br>
<b>Applications Close:
</b><div><p>General Summary of Position:</p>
<p>
The University Library at UMass Lowell strives to provide excellent library service in a dynamic, responsive, and inclusive environment. A vital part of the Library&rsquo;s Access Services team, the Evening Supervisor supports daily operations by participating in building management (including opening &amp; closing procedures), student employee supervision, Interlibrary Loan, circulation desk functions, customer services, stacks maintenance, and other projects as assigned.
</p><p>This position works with a high degree of independence during weekend and evening shifts, providing customer service and support for a wide range of library services and technology, enforcing library policies, managing the circulation desk, resolving non-routine problems, and serving as the primary resource for student employees during evening and weekend shifts. The Evening Supervisor contributes to a supportive team environment and works on projects that require close collaboration with other Access Services staff.
</p><p>We seek candidates who have a strong customer service orientation, outstanding communication skills, supervisory experience, and good judgment; who like to work both independently and as part of a team; and who are enthusiastic about learning and skill-building in a fast-paced environment.
</p><p>We want candidates to know that we are committed to helping our colleagues develop professionally throughout their time at UML; we do not expect all applicants to possess all of the preferred qualifications we list here. We welcome applications from people who embrace lifelong learning and are passionate about providing meaningful and equitable access to information, resources, and services to a diverse and engaged community.</p>
<p>
Hours for this position are Sunday through Thursday 3 pm &ndash; 11 pm during the fall and spring semesters; summer hours: Monday through Friday, alternating days 9 am &ndash; 5 pm and 11 am &ndash; 7 pm. Flexibility around intersession, summer, and final exam periods may be needed.</p>
<p>
Minimum Qualifications (Required):</p>
<ul>
<li>Bachelor&rsquo;s degree, with 6 months of full-time work experience in a library setting OR 1-3 years of work experience in a customer service or public-facing work environment. Part- time experience directly relevant to the posting is calculated at 50%.</li>
<li>Evidence of working effectively with students, faculty, staff, and the community; commitment to providing equitable service to a diverse population</li>
<li>Demonstrated critical thinking and independent decision-making skills</li>
<li>Ability to balance multiple priorities and projects</li>
<li>Ability to communicate effectively orally and in writing; must be detail-oriented and organized</li>
<li>Ability to exercise discretion and ensure a high level of confidentiality.</li>
<li>Ability to establish and maintain effective working relationships.</li>
<li>Demonstrated experience with computer software such as Microsoft Office Suite
</li></ul><p>Preferred Qualifications:</p>
<ul>
<li>At least 1 year of academic library experience
</li><li>Some supervisory experience
</li><li>Experience using library specific systems, such as OCLC WorldShare or ILLiad</li>
</ul>
<p>Special Instructions to Applicants:</p>
<p>
Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.</p>
<p>
This is a full-time, benefited SEIU 888 Professional Union position, Grade P15. Salary anticipated based on range: minimum: $54,217 25th quartile: $61,672 and midpoint: $69,126.<br>
<br>
Initial review of applications will begin March 23, 2026 and continue until the position is filled. However, the position may close when an adequate number of qualified applications is received.
</p><p>Please include a resume and cover letter with your application. Names and contact information of three references will be required at the time of application.</p></div></div><p></p>

Evening Supervisor/Library Access Associate - Lydon Library

Whitworth University

JOB
<br>Whitworth University is seeking a service-minded and people-centered Public Services & Circulation Supervisor to join our Library team.This role is at the heart of the library experience. You will facilitate daily operations at the circulation desk, supervise a team of student employees, and help create a welcoming, responsive environment for students, faculty, staff, and the broader community.If you enjoy mentoring students, creating great service experiences, and bringing order and care to a circulation desk, this role offers an opportunity to make a meaningful impact in a student-centered academic environment.For full consideration, submit an application by April 24, 2026.
<br><br>
EXAMPLE OF DUTIES
<br>Public Services & Circulation Operations | 60%Coordinate the daily operations of circulation services, ensuring consistent, high-quality service delivery to students, faculty, staff, and community patrons.Supervise, train, schedule, and develop a team of approximately 16–18 student employees, fostering accountability, growth, and a service-oriented culture.Oversee circulation workflows including check-in/out, patron account management, reserves, fines and billing processes, and material tracking.Maintain accuracy and functionality of the Integrated Library System (ILS), including patron records, circulation policies, and routine system maintenance in collaboration with library systems staff.Manage course reserves in partnership with faculty, ensuring compliance with copyright standards and timely access to materials.Monitor and resolve complex patron issues, exercising judgment and ensuring alignment with library policies and university standards.Develop, maintain, and update circulation procedures, documentation, and training materials to ensure operational consistency and continuity.Track and analyze service metrics (e.g., usage, fines, resource sharing activity) to inform decision-making and continuous improvement.Contribute to the evaluation and enhancement of circulation policies, workflows, and user experience.Resource Sharing & Consortium Engagement | 15%Facilitate the interlibrary loan (ILL) lending operations using systems such as OCLC WorldShare and RapidILL.Serve as a primary contact for consortial borrowing through the Orbis Cascade Alliance (Summit), ensuring timely and accurate resource sharing.Coordinate logistics for material delivery, including courier services and shipping processes.Provide backup support for ILL borrowing functions as needed.Collaborate with consortium partners to support effective and innovative resource sharing practices.Library Operations & Facility Support | 15%Support daily library operations, including opening/closing procedures and building monitoring.Coordinate building schedules, signage, and communication with campus partners (e.g., Security, Information Systems).Contribute to a welcoming and engaging library environment, including displays and public-facing spaces.Institutional Collaboration and Other Responsibilities | 10%Participate in library-wide planning, assessment, and implementation of service improvements.Support special projects, events, and initiatives that enhance the library’s role in the academic community.Engage in professional development and remain current with trends in library services, technology, and user experience.Contribute to collaborative work within the Orbis Cascade Alliance and broader professional networks.Other responsibilities as assigned.
<br><br>
SUPPLEMENTAL INFORMATION
<br>ScheduleFull-time (1.0 FTE) | 12 months | 40 hours per weekWhitworth office hours are 8 AM to 4:30 PM Monday – FridayStart Date: July 1, 2026 Whitworth University is a Christian liberal arts university. Our shared mission is to provide our diverse students with an education of mind and heart, equipping them to honor God, follow Christ, and serve humanity. We seek candidates who are willing to engage with the university’s mission and integrate their Christian faith into their work. Interested candidates should submit a cover letter, resume, faith statement, and contact information for at least three professional references. A background check and sexual misconduct check will be required of the successful candidate.Applicants must be legally authorized to work in the United States at the time of hire and maintain valid work authorization throughout the duration of employment, including those on OPT. Whitworth University does not offer visa sponsorship for this position.

Public Services and Circulation Supervisor

<div></div><div><div><div><p>Whitworth University is a residential campus shaped by learning, curiosity, and community life. This role is based on campus and requires consistent, in-person engagement.</p>
</div>
</div><div><div><h2 class="jobSectionHeader"><b>Position Summary</b></h2></div>
<p></p><div><p>Whitworth University is seeking a service-minded and people-centered Public Services &amp; Circulation Supervisor to join our Library team.</p><p>
This role is at the heart of the library experience. You will facilitate daily operations at the circulation desk, supervise a team of student employees, and help create a welcoming, responsive environment for students, faculty, staff, and the broader community.</p><p>
If you enjoy mentoring students, creating great service experiences, and bringing order and care to a circulation desk, this role offers an opportunity to make a meaningful impact in a student-centered academic environment.</p>
For full consideration, submit an application by April 24, 2026.</div><p></p>
<div><h2 class="jobSectionHeader"><b>Core Responsibilities</b></h2></div>
 <p></p><div><p>Public Services &amp; Circulation Operations | 60%</p><ul><li>
Coordinate the daily operations of circulation services, ensuring consistent, high-quality service delivery to students, faculty, staff, and community patrons.</li><li>
Supervise, train, schedule, and develop a team of approximately 16&ndash;18 student employees, fostering accountability, growth, and a service-oriented culture.</li><li>
Oversee circulation workflows including check-in/out, patron account management, reserves, fines and billing processes, and material tracking.</li><li>
Maintain accuracy and functionality of the Integrated Library System (ILS), including patron records, circulation policies, and routine system maintenance in collaboration with library systems staff.</li><li>
Manage course reserves in partnership with faculty, ensuring compliance with copyright standards and timely access to materials.</li><li>
Monitor and resolve complex patron issues, exercising judgment and ensuring alignment with library policies and university standards.</li><li>
Develop, maintain, and update circulation procedures, documentation, and training materials to ensure operational consistency and continuity.</li><li>
Track and analyze service metrics (e.g., usage, fines, resource sharing activity) to inform decision-making and continuous improvement.</li><li>
Contribute to the evaluation and enhancement of circulation policies, workflows, and user experience.</li></ul><div>
Resource Sharing &amp; Consortium Engagement | 15%</div><ul><li>
Facilitate the interlibrary loan (ILL) lending operations using systems such as OCLC WorldShare and RapidILL.</li><li>
Serve as a primary contact for consortial borrowing through the Orbis Cascade Alliance (Summit), ensuring timely and accurate resource sharing.</li><li>
Coordinate logistics for material delivery, including courier services and shipping processes.</li><li>
Provide backup support for ILL borrowing functions as needed.</li><li>
Collaborate with consortium partners to support effective and innovative resource sharing practices.</li></ul><div>
Library Operations &amp; Facility Support | 15%</div><ul><li>
Support daily library operations, including opening/closing procedures and building monitoring.</li><li>
Coordinate building schedules, signage, and communication with campus partners (e.g., Security, Information Systems).</li><li>
Contribute to a welcoming and engaging library environment, including displays and public-facing spaces.</li></ul><div>
Institutional Collaboration and Other Responsibilities | 10%</div><ul><li>
Participate in library-wide planning, assessment, and implementation of service improvements.</li><li>
Support special projects, events, and initiatives that enhance the library&rsquo;s role in the academic community.</li><li>
Engage in professional development and remain current with trends in library services, technology, and user experience.</li><li>
Contribute to collaborative work within the Orbis Cascade Alliance and broader professional networks.</li><li>
Other responsibilities as assigned.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications and Core Competencies
</b></h2></div><p></p><div><ul><li>Associate&rsquo;s degree required; bachelor&rsquo;s degree preferred; or an equivalent combination of education and relevant experience.</li><li>
Demonstrated experience in customer service, student services, operations, or a related environment requiring coordination of multiple processes and attention to detail.</li><li>
Experience supervising, training, or leading employees (student or staff), including scheduling, coaching, and performance accountability.</li><li>
Experience working with systems or databases and the ability to learn new technologies quickly.</li><li>
Demonstrated ability to apply policies with sound judgment in customer-facing situations.</li><li>
Personal commitment to the Christian faith and to the integration of faith and learning.</li><li>
Commitment to the educational mission of Whitworth University.</li></ul><div>
Core Competencies</div><ul><li>
Creates a welcoming, responsive service environment; models professionalism and accountability while developing student employees.</li><li>
Manages complex workflows with attention to detail; ensures accuracy, efficiency, and continuous improvement in systems and processes.</li><li>
Builds strong partnerships across campus and with consortium colleagues; communicates clearly and works effectively across teams.</li><li>
Navigates complex service and operational challenges with sound judgment, policy alignment, and a solutions-oriented mindset.</li><li>
Responds effectively to evolving technologies, systems, and user needs in a dynamic library environment.</li></ul><div>
Preferred Qualifications</div><ul><li>
Experience working in a library, academic support environment, or higher education setting.</li><li>
Familiarity with integrated library systems (e.g., Ex Libris) or resource sharing platforms (e.g., OCLC, RapidILL).</li><li>
Experience working with or supervising student employees.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Other Details
</b></h2></div><p></p><div><div>Schedule<br>
Full-time (1.0 FTE) | 12 months | 40 hours per week<br>
Whitworth office hours are 8 AM to 4:30 PM Monday &ndash; Friday</div><div>
Start Date: July 1, 2026<br>
<br>
Whitworth University is a Christian liberal arts university. Our shared mission is to provide our diverse students with an education of mind and heart, equipping them to honor God, follow Christ, and serve humanity. We seek candidates who are willing to engage with the university&rsquo;s mission and integrate their Christian faith into their work.<br>
<br>
Interested candidates should submit a cover letter, resume, faith statement, and contact information for at least three professional references. A background check and sexual misconduct check will be required of the successful candidate.</div><div></div><div><i><br>
Applicants must be legally authorized to work in the United States at the time of hire and maintain valid work authorization throughout the duration of employment, including those on OPT. Whitworth University does not offer visa sponsorship for this position.</i></div></div><p></p>
</div><div></div><div><div><p>You are on this webpage because a position at Whitworth sparked your curiosity. If you find yourself questioning hitting the apply button because you might not meet 100% of the qualifications, we think you should do it! When you click apply and submit an application, your application is reviewed by a committee of real, living, and breathing human beings who want to understand your background, experience and skills to find ways you relate to the key competencies needed for success in the position.</p><br>
<p></p>
<p><i>Whitworth complies with all federal, state, and local nondiscrimination laws that are applicable to religious nonprofit institutions and does not engage in unlawful discrimination on the basis of race, color, national origin, age, sexual orientation, sex, or disability. With our Christ-centered commitment to building a diverse and inclusive community, the university encourages applications from populations underrepresented at Whitworth including members of racial/ethnic communities, women, and persons with disabilities.</i></p>
<p><b>Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted.</b></p>
<p>It is important that your application show all the relevant education and experience you possess. Applications may be rejected if incomplete.</p></div></div></div>
<br><div></div><div><div><div><p>At Whitworth University, we are committed to supporting the well-being of our faculty, staff, and their families by offering an extensive benefits package. Eligible employees can enjoy a variety of benefits, including:</p><ul><li>Comprehensive medical, dental, and vision coverage</li><li>Employer-matched 403 (b) retirement plan</li><li>Tuition remission programs available for employees, their spouses, and dependents</li><li>Life insurance and long-term disability coverage</li><li>Accrued vacation and sick leave based on full-time equivalency (FTE). All staff accrue 8 hours of sick leave per month and 10 to 20 days of vacation per year, depending on employee category.</li><li>2 days of Floating Holiday leave based on full-time equivalency (FTE)</li><li>Access to an Employee Assistance Program</li><li>Resources for Christian vocation and calling</li><li>No cost access to the University Recreation Center (UREC) and the Megan E. Thompson Aquatic Center</li><li>15 paid holidays throughout the year</li></ul>To discover more about these offerings, please visit our benefits page.</div></div></div><p></p>

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