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living room ambassador guest relations agent spanish speaker

Mandarin Oriental

<div>
 Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team.
 <br/>
 <br/>
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 <br/>
 <br/>
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 <br/>
 <br/>
 Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
 <br/>
 <br/>
 <strong>
  About The Job
  <br/>
  <br/>
 </strong>
 Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. It is the mission and intent of this position that the incumbent will keep the guest&rsquo;s perspective in mind at all times and carry out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager.
 <br/>
 <br/>
 <strong>
  As Guest Relations Agent, you will be responsible for the following duties
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met
  </li>
  <li>
   Help the Guest Relations Management Team to meet and greet guests
  </li>
  <li>
   Prepare the Daily Communication Form
  </li>
  <li>
   Handle amenity requests and other guest relations programmes
  </li>
  <li>
   Run and Participate in the VIPs meeting
  </li>
  <li>
   Assists the Front Office during need periods
  </li>
  <li>
   Handles guests&rsquo; complaints
  </li>
  <li>
   Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&amp;B departments
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  As Guest Relations Agent, we expect from you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 2 year of experience working in a 5-star hotel environment
  </li>
  <li>
   A minimum of 1 years of Front Office experience
  </li>
  <li>
   Previous experience working in the Middle East Region is an advantage
  </li>
  <li>
   Strong commands of Microsoft Office products
  </li>
  <li>
   Effective verbal and written communication skills in English. Arabic is an advantage
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our commitment to you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  </li>
  <li>
   MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  </li>
  <li>
   Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  </li>
  <li>
   Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
  </li>
  <li>
   A competitive salary and benefits packages
  </li>
  <li>
   Transportation and Housing provided
  </li>
  <li>
   Relocation and Vacation Tickets
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We&rsquo;re Fans. Are you?
 </strong>
</div>


Guest Relations Agent

Four Seasons Hotels and Resorts

<div>
 <strong>
  About Four Seasons
  <br/>
  <br/>
 </strong>
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 <br/>
 <br/>
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 <br/>
 <br/>
 <strong>
  About the location:
  <br/>
  <br/>
 </strong>
 seaside retreat in the heart of Qatar&rsquo;s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world&rsquo;s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.
 <br/>
 <br/>
 <strong>
  Our Team
  <br/>
  <br/>
 </strong>
 Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example, we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and a passion.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Four Seasons Hotel Doha is looking for a Guest Experience Agent. The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell.  This position reports to the Guest Experience Manager. This is a highly visible role representing Four Seasons Hotel Doha and managing the day to day activities of the Guest Relations Team.
 <br/>
 <br/>
 <strong>
  Essential Functions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences
  </li>
  <li>
   Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess
  </li>
  <li>
   Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.
  </li>
  <li>
   Comply with and enforce Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
  </li>
  <li>
   Develop healthy and happy relation with other front office team member in particular and all hotel employee in general
  </li>
  <li>
   Ensure all local and corporate policies, works rules and benchmark standard are properly applied
  </li>
  <li>
   Utilize Golden appropriately for a maximum guest recognition/satisfaction
  </li>
  <li>
   Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem
  </li>
  <li>
   Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests
  </li>
  <li>
   Prepare and double check guest arrival of the day, prepare welcome arrival packages (Hotel Map, Jogging Map, key packet, Welcome card/letter, activities schedule, correct room assignment base on guest reservations
  </li>
  <li>
   Prepare welcome card/letter for four seasons employee who stay on a complimentary stay or employee rate and obtain signature of Front Office Manager / Director of Rooms
  </li>
  <li>
   Perform smooth check in and check out process base on benchmark standard
  </li>
  <li>
   Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift
  </li>
  <li>
   Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone
  </li>
  <li>
   Actively report Glitch that occurred during shift to Supervisor or Guest Relations Manager
  </li>
  <li>
   Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator
  </li>
  <li>
   Perform any additional duties as assigned by Guest Relations Manager/Front Office manager or Director of Rooms
  </li>
  <li>
   Seeking opportunity of possible upselling guest to higher room category, Spa, Food and Beverages and other hotel activities that generates revenue
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications And Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Degree Holder, preferably in hotel and restaurant management
  </li>
  <li>
   2-4 years of experience as a Guest Relations Agent
  </li>
  <li>
   Excellent command in English, and Russian
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Offering
  <br/>
  <br/>
 </strong>
 Opportunities to build a successful career with global potential
 <br/>
 <br/>
 Unique strong culture - diversity of 50 different nationalities
 <br/>
 <br/>
 Living accommodation in high quality, well-resourced apartment
 <br/>
 <br/>
 Excellent Training and Development opportunities
 <br/>
 <br/>
 Employee Recognition Programs
 <br/>
 <br/>
 Complimentary nights at FS Hotels Worldwide
 <br/>
 <br/>
 Paid annual home leave tickets
 <br/>
 <br/>
 Complimentary meals in employee restaurants
 <br/>
 <br/>
 Free transportation to work
 <br/>
 <br/>
 Medical coverage
 <br/>
 <br/>
 <strong>
  Work Authorization
  <br/>
  <br/>
 </strong>
 The hotel will apply for the work authorization for a successful candidate.
 <br/>
 <br/>
 <strong>
  Learn More About Employment With Four Seasons
  <br/>
  <br/>
 </strong>
 You could also learn more about employment with Four Seasons via the following channels:
 <br/>
 <br/>
 https://www.facebook.com/FourSeasonsJobs
 <br/>
 <br/>
 https://www.linkedin.com/company/four-seasons-hotels-and-resorts
 <br/>
 <br/>
 http://jobs.fourseasons.com
 <br/>
 <br/>
 https://twitter.com/FourSeasonsJobs
</div>


Hilton

<div><p>Front Desk Agent</p><p>
A Front Desk Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.</p><p><b><br>
What will I be doing?</b><br>
</p><p>As a Front Desk Agent, you will play a pivotal role in delivering an exceptional guest experience from the moment of arrival. With a warm and welcoming demeanor, you will assist in the daily operations of the Front Office, ensuring that every guest receives prompt, courteous, and personalized service:</p><ul><li>
Greet guests warmly and professionally upon arrival.</li><li>
Manage check-in and check-out procedures efficiently.</li><li>
Verify guest information and provide room keys and relevant details.</li><li>
Address guest inquiries, requests, and concerns promptly and courteously.</li><li>
Provide accurate information about hotel services, amenities, and local attractions.</li><li>
Ensure a high level of guest satisfaction through attentive and personalized service.</li><li>
Handle room reservations via phone, email, or in person.</li><li>
Update and manage booking systems accurately.</li><li>
Coordinate with housekeeping and other departments to ensure room readiness.</li><li>
Liaise with other departments (housekeeping, maintenance, concierge) to fulfill guest needs.<br>
Communicate special requests or VIP guest details to relevant teams.<br>
Attend daily briefings and contribute to team discussions.</li><li>
Process payments, issue receipts, and manage billing inquiries.</li><li>
Maintain accurate records of transactions and guest accounts.</li><li>
Handle guest complaints or issues with professionalism and empathy.</li><li>
Escalate unresolved matters to supervisors or management when necessary.</li><li>
Promote hotel services, upgrades, and special offers to guests.</li><li>
Identify opportunities for upselling to enhance guest experience and revenue.</li><li>
Maintain organized records and documentation.</li><li>
Manage incoming calls and emails efficiently.</li><li>
Ensure the front desk area is clean, organized, and welcoming.</li></ul><p><b>
What are we looking for?</b><br>
</p><p>Front Desk Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Excellent verbal and written communication skills.</li><li>
Strong interpersonal and customer service abilities.</li><li>
Ability to multitask and remain calm under pressure.</li><li>
Proficiency in basic computer applications (MS Office, email, booking systems).</li><li>
Attention to detail and organizational skills.</li><li>
Professional appearance and demeanor.</li><li>
Friendly, approachable, and courteous attitude.</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Familiarity with hotel management systems (e.g., Opera, Fidelio).</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Front Desk Agent

La Maison Hotel Doha

<ul><li>Consistently offer professional, friendly and engaging service.</li><li>Greet, check in and settle guest accounts while ensuring all service standards are followed</li><li>Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float</li><li>Handle guest requests, questions and concerns effectively and promptly</li><li>Promote a professional team environment</li><li>Follow department policies, procedures and service standards</li><li>Performs any and all other tasks assigned by management</li><li>Upholds the highest standard of internal and external customer service at all times</li><li>Take initiative to add a personalized experience</li></ul><p><b>Qualifications</b></p><ul><li>Diploma or degree in hospitality management or a related field.</li><li>Proficiency in MS Office (Excel, Word, and Outlook)</li><li>Maximum of 1-2 year of experience in Hospitality as Front Desk Agent.</li><li>Excellent written and verbal communication skills.</li><li>Multi-tasking, time-management skills, and ability to prioritize tasks.</li><li>Detail-oriented and possess a goal-setting mindset.</li><li>Able to work well under pressure</li><li>Must have valid QID with NOC</li><li>Arabic speaker is a must</li></ul><p>Job Type: Full-time</p>

Front Desk Agent (Arabic Speaker)

Rosewood Doha

<div>
 <p>
  <span>
   <strong>
    Job Summary&nbsp;
   </strong>
  </span>
 </p>
 <p>
  <span>
   Transport guest luggage to/from guestrooms. Escort guests to rooms and inform guests of all hotel services, facilities, and features. Be responsible for attending to the immediate needs of each guest upon arrival and follow through attention throughout stay. Maintain Rosewood high standards of service and hospitality at all times. Have a thorough knowledge of all standards and procedures required at Concierge.&nbsp;
  </span>
 </p>
 <p>
 </p>
 <span>
  <br/>
 </span>
 <p>
  <span>
   <strong>
    Essential Duties and Responsibilities
   </strong>
  </span>
 </p>
 <ul>
  <li>
   <span>
    Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
   </span>
  </li>
  <li>
   <span>
    Ensure that standards are maintained at a superior level on a daily basis.
   </span>
  </li>
  <li>
   <span>
    Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
   </span>
  </li>
  <li>
   <span>
    Anticipate guests&rsquo; needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
   </span>
  </li>
  <li>
   <span>
    Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
   </span>
  </li>
  <li>
   <span>
    Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
   </span>
  </li>
  <li>
   <span>
    Transport guest luggage from the point of arrival at the hotel to their assigned room.
   </span>
  </li>
  <li>
   <span>
    Transport guest luggage from current room to reassigned room for room changes.
   </span>
  </li>
  <li>
   <span>
    Transport guest luggage from their room to the point of departure from the hotel.
   </span>
  </li>
  <li>
   <span>
    Assist in locating guest's lost luggage.
   </span>
  </li>
  <li>
   <span>
    Correctly tag, store and retrieve luggage from luggage storage room.
   </span>
  </li>
  <li>
   <span>
    Identify fire exit closest to guest's room and explain safety features of assigned room.
   </span>
  </li>
  <li>
   <span>
    Place guest luggage inside the room.
   </span>
  </li>
  <li>
   <span>
    Identify and explain guest room features to include use of:
   </span>
  </li>
 </ul>
 <ol>
  <li>
   <span>
    Air conditioning
   </span>
  </li>
  <li>
   <span>
    Telephone
   </span>
  </li>
  <li>
   <span>
    3.Nespresso machine
   </span>
  </li>
  <li>
   <span>
    Guest services directory
   </span>
  </li>
  <li>
   <span>
    Mini-bar
   </span>
  </li>
  <li>
   <span>
    In room safe
   </span>
  </li>
 </ol>
 <ul>
  <li>
   <span>
    Explain pressing and laundry service.
   </span>
  </li>
  <li>
   <span>
    Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
   </span>
  </li>
  <li>
   <span>
    Relay accurate directions to guests on inquiries about transportation within the local area.
   </span>
  </li>
  <li>
   <span>
    Maintain accurate log record of guest calls for Luggage Porter Person assistance.
   </span>
  </li>
  <li>
   <span>
    Attend all Guest service-related tickets through Knowcross.
   </span>
  </li>
  <li>
   <span>
    Remain in assigned postposition, maintaining correct stance.
   </span>
  </li>
  <li>
   <span>
    Deliver items to guest rooms promptly to include:
   </span>
  </li>
 </ul>
 <ol>
  <li>
   <span>
    Messages
   </span>
  </li>
  <li>
   <span>
    Mail, faxes
   </span>
  </li>
  <li>
   <span>
    Packages
   </span>
  </li>
  <li>
   <span>
    Flowers
   </span>
  </li>
  <li>
   <span>
    Gift items
   </span>
  </li>
 </ol>
 <ul>
  <li>
   <span>
    Deliver newspapers to specified guestrooms when requested.
   </span>
  </li>
  <li>
   <span>
    Monitor and maintain appearance of lobby areas and luggage storage room.
   </span>
  </li>
  <li>
   <span>
    Polish brass luggage carts and maintain cleanliness of carts at all times.
   </span>
  </li>
  <li>
   <span>
    Attending all departmental meetings.
   </span>
  </li>
  <li>
   <span>
    Attending training sessions both internal and external.
   </span>
  </li>
  <li>
   <span>
    Ensure all luggage is scanned through a security scanning machine.
   </span>
  </li>
  <li>
   <span>
    Report any issue to Bell Captain or manager on Duty.
   </span>
  </li>
  <li>
   <span>
    Ensure wheelchairs are in good condition and accessible.
   </span>
  </li>
  <li>
   <span>
    Follow Forbes and LQA standards.
   </span>
  </li>
 </ul>
 <p>
 </p>
 <span>
  <br/>
 </span>
 <p>
  <span>
   <strong>
    Standard Responsibilities
   </strong>
  </span>
 </p>
 <ul>
  <li>
   <span>
    Comply and adhere to the Rosewood company policies.
   </span>
  </li>
  <li>
   <span>
    Take on other tasks in addition to the ones stated, in a reasonable framework.
   </span>
  </li>
  <li>
   <span>
    Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
   </span>
  </li>
  <li>
   <span>
    Model the company&rsquo;s culture, vision, mission, and core values at all times.&nbsp;
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Confidentiality
  </strong>
 </p>
 <p>
  <span>
   Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Health &amp; Safety
  </strong>
 </p>
 <ul>
  <li>
   <span>
    Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
   </span>
  </li>
  <li>
   <span>
    The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
   </span>
  </li>
  <li>
   <span>
    Report any defects in the building, plant or equipment according to hotel procedure.
   </span>
  </li>
  <li>
   <span>
    Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
   </span>
  </li>
  <li>
   <span>
    Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
   </span>
  </li>
  <li>
   <span>
    Be fully conversant with:
   </span>
  </li>
 </ul>
 <ol>
  <li>
   <span>
    Regulations
   </span>
  </li>
  <li>
   <span>
    Risk Assessments for your department
   </span>
  </li>
  <li>
   <span>
    Hotel Fire &amp; Bomb Procedures
   </span>
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Other
  </strong>
 </p>
 <ul>
  <li>
   <span>
    The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
   </span>
  </li>
  <li>
   <span>
    As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
   </span>
  </li>
 </ul>
</div>


Bell Associate

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Rooms - Heart of House
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><b>Job Summary</b></div><div></div><div><br>
Responsible for assigning and supervising the activities of associates to ensure a high degree of excellence/maintenance in guest rooms, suites, corridors, fire exits, stairways, service areas and service rooms is maintained that are equal to the high level of guest and management expectations. To ensure that the turndown service provided by the Evening Room Attendants is carried out to the highest degree.</div><div></div><div><b><br>
Essential Duties and Responsibilities</b></div><div><ul><li>
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li><li>
Ensure that standards are maintained at a superior level on a daily basis by checking, training and following the LQA, Forbes and Rosewood brand standards.</li><li>
Monitor and control operation of various sections including, but not limited to linen room, uniform room, floors, public areas, offices, and storerooms.</li><li>
Inventory, issue and control use of linen, amenities, cleaning supplies and other housekeeping supplies.</li><li>
Prepare associates schedules and assignments on a daily basis.</li><li>
Ensure guest complaints are resolved in a timely manner and follow up on the glitches personally.</li><li>
Maintain associate attendance, daily briefings, grooming standards, daily training calendar.</li><li>
Responsible for lost and found drops, entry, and monitoring.</li><li>
Recommend hiring, developing, counseling, motivating and disciplining staff in accordance with hotel policies and procedures.</li><li>
Maintain accurate records of linen and uniforms sent to and returned from laundry.</li><li>
Maintaining floor checklist and pantry checklist on daily basis</li><li>
Interact in courteous and professional manner with all guests, staff and community members.</li><li>
Complete in charge and empowered for day-to-day glitches and updating the assistant manager if there is a highlight required.</li><li>
Respond in courteous, professional and rapid manner in order to resolve all guest and associate&rsquo;s difficulties.</li><li>
Supervise, direct, coordinate, associates in order to maintain service standards of hotel.</li><li>
Maintain cleanliness and safety of work area.</li><li>
Report all malfunctions on assigned floors to Engineering department. Follow up any reports, taking further action if required.</li><li>
Ensure all associates equipment is well maintained and in proper working order.</li><li>
Ensure all floors are stocked properly with correct supplies.</li><li>
Responsible for maintaining efficient inventory control of cleaning supplies and linens to ensure smooth and uninterrupted guest services.</li><li>
Stock and replace missing items in minibars and guest rooms, inspect and clean the minibars in accordance with departmental procedures and policies.</li><li>
Maintain, track and complete daily worksheet of minibar stock and post to guest accounts via iPad device.</li><li>
Ensure products in minibar and guest room are not expired and take the proper procedure to remove and replace those products as necessary.</li><li>
Ensure rotation of all minibar products.</li><li>
Monitor and report any misuse or unexplained stock discrepancies.</li></ul></div><div></div><div><b><br>
Standard Responsibilities</b></div><div><ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition of the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission and core values at all times.</li><li>
Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.</li><li>
Identify training and development needs on an ongoing basis through hands-on support and frequent interaction with associates.</li><li>
Lead by example in terms of appearance, mannerism, etiquette, behavior conduct, principles and values.</li></ul></div><div></div><div><b><br>
Confidentiality</b></div><div></div><div><br>
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated.</div><div></div><div><b><br>
Health &amp; Safety</b></div><div><ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulation and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant or equipment according to hotel procedure.</li><li>
Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li></ul></div><div><ul><li><ul><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul></li></ul></div><div></div><div><b><br>
Other</b></div><div><ul><li>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li><li>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li></ul></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

Housekeeping Floor Supervisor

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Rooms - Heart of House
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><b>Job Summary</b></div><div></div><div><br>
To ensure the smooth and efficient running of the Valet department relating to both guest laundry and dry cleaning. To be prompt and courteous when dealing with guests and associates.</div><div></div><div><b><br>
Essential Duties and Responsibilities</b></div><div><ul><li>
Ensure that all company brand standards have been implemented.</li><li>
Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.</li><li>
Contribute to the collective commitment of a unique guest experience - to create a sense of place.</li><li>
Support new members of the housekeeping team.</li><li>
Handle guests concerns and comments and find a proper resolution to ensure guest satisfaction.</li><li>
Ensure that the Valet service is open and operating at specified times throughout the week.</li><li>
Ensure that all guest laundry and dry cleaning collected throughout the day is checked for the correct room number and that all items of clothing are checked and listed correctly before items are sent for processing.</li><li>
Inspect pockets of every item for any valuable items left by the guest and associate as well.</li><li>
Maintain the daily production report and submit it to the Supervisor at every end of the day.</li><li>
Scrutinize every item for any defects and other discrepancies and report to the Supervisor or appropriate action to be taken.</li><li>
After the processing of all item&rsquo;s segregates, sorts and thoroughly checks every article, ensuring the fullest quality standard of cleaning or pressing, before putting into hangers and packing.</li><li>
Maintain the appropriate availability of all the processing supplies. Makes follow up with Supervisor to ensure the needed stocks are always on updated level.</li><li>
Make sure that all laundry and dry-cleaning charges are made to the correct guests.</li><li>
Upon the return of the guest laundry ensure that all items are present and placed in the correct room.</li><li>
Handover to the Evening Floor Supervisor any guest laundry not delivered.</li><li>
Ensure all held laundry is handed over to the Evening Floor Supervisor and items secured and when returned to guest.</li><li>
Ensure that all face cloths, other cloths and rags are washed in a timely manner.</li><li>
Ensure all paperwork is completed in a clear and accurate manner so that anybody reading it will be able to understand it.</li><li>
Ensure that all paperwork is carried out and is up to date.</li><li>
Ensure all health and safety guidelines for dry cleaning machinery are adhered to at all times.</li><li>
Carry out regular checks to ensure perc monitor is constantly switched on and functioning accurately.</li><li>
Ensure regular cleaning tasks are being carried out for all valet and dry-cleaning machinery.</li><li>
Report any mechanical faults to housekeeping leadership as soon as they occur.</li><li>
Deal with guest and associate queries.</li><li>
Be responsible for any pressing or repair work carried out and charges made.</li><li>
Keep the Valet area clean and tidy. Hand over key cards to Security at the end of the shift.</li><li>
Work overnight when required.</li><li>
Report all malfunctions on assigned floors to Engineering department. Follow up any reports, taking further action if required.</li><li>
Ensure all associates equipment is well maintained and in proper working order.</li><li>
Report immediately any matters concerning the security of guest rooms to the security department.</li><li>
Ensure safety and return of all key cards and mobile phones. Report any loss of key card or mobile phone immediately to the housekeeping office.</li><li>
Ensure lost and found items are turned directly into Housekeeping and the lost property procedure follows.</li><li>
Gifts from guests must be accompanied by a signed authorization from the guest and securities pass out before they can be removed from the hotel.</li></ul></div><div></div><div><b><br>
Standard Responsibilities</b></div><div><ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition of the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission and core values at all times.</li></ul></div><div></div><div><b><br>
Confidentiality</b></div><div></div><div><br>
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated.</div><div></div><div><b><br>
Health &amp; Safety</b></div><div><ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations and procedures. as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant or equipment according to hotel procedure.</li><li>
Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li><li><ul><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul></li></ul></div><div></div><div><b><br>
Other</b></div><div>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</div><div>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

Laundry Runner Associate

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