lobby concierge

Hilton

<div>Lobby Ambassador - Waldorf Astoria Cairo Heliopolis
Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.
It's not just a job vacancy, we will help you elevate your career by offering a variety of learning &amp; development programs, career growth &amp; thousands of opportunities all around the world. Take the next step and be the star of your own success story!
What we offer:
Thriving work environment.
Team members' special rates for Hilton hotels worldwide.
Thousand opportunities for career growth and development.
Comprehensive learning &amp; development programs that fits all fields.
Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.
Competitive compensation and benefits.
Daily duty meal.
Life insurance.
What will I be doing? 
The Lobby Ambassador serves as the face of the hotel&rsquo;s hospitality, ensuring that every guest entering the lobby experiences a warm, engaging, and personalized welcome. Always present and visible, the Lobby Ambassador is responsible for maintaining the atmosphere of the lobby area, offering welcome refreshments, anticipating guest needs, and providing accurate information about all hotel services, facilities, and promotions. The Lobby Ambassador truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:<ul><li>
Maintain a continuous, polished presence in the lobby area, greeting and engaging guests with warmth and professionalism.</li><li>
Offer welcome drinks, cold towels, or refreshments as part of the arrival experience.</li><li>
Proactively approach guests to offer assistance or answer inquiries.</li><li>
Create a memorable first impression for all arriving and departing guests.</li><li>
Provide detailed and up-to-date information on all hotel services, amenities, promotions, dining venues, spa offerings, and nearby attractions.</li><li>
Assist guests with directions, reservations, and special requests, coordinating with relevant departments when necessary.</li><li>
Handle guest feedback or complaints with empathy and efficiency, ensuring timely follow-up and resolution.</li><li>
Work closely with the Concierge, Front Desk, and Guest Relations teams to deliver seamless service.</li><li>
Communicate guest preferences, VIP movements, and special occasions to relevant departments.</li></ul>
What are we looking for? 
Lobby Ambassador serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>
Exceptional interpersonal and communication skills in English (additional languages are a plus).</li><li>
Confident, engaging, and naturally hospitable personality.</li><li>
Strong knowledge of hotel operations, local attractions, and current promotions.</li><li>
Impeccable grooming and professional appearance.</li><li>
Ability to remain calm and composed under pressure, with excellent problem-solving skills.</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a guest-facing role within a luxury hotel or similar environment.</li><li>
Bachelor&rsquo;s degree or diploma in Hospitality, Tourism, or a related field. 
 
What will it be like to work for Hilton? 
</li></ul>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Lobby Ambassador - Waldorf Astoria Cairo Heliopolis

Raffles

<div>Company Description 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
Raffles the Red Sea, located in the picturesque coastal city of Umluj, Saudi Arabia, is seeking an exceptional Chief Concierge to lead our concierge team and elevate our guest experience to new heights. As the Chief Concierge, you will be the face of our luxury resort, ensuring that every guest receives personalized, world-class service that exceeds their expectations.<ul><li>
Oversee and manage the concierge team, providing leadership, training, and mentorship to ensure exceptional service delivery</li><li>
Develop and maintain strong relationships with local vendors, attractions, and service providers to offer exclusive experiences to our guests</li><li>
Create and implement innovative concierge services and programs that align with the Raffles brand standards</li><li>
Handle VIP guest requests and complex itineraries with the utmost attention to detail and discretion</li><li>
Resolve guest concerns and complaints promptly and professionally, ensuring guest satisfaction at all times</li><li>
Collaborate with other departments to ensure seamless guest experiences across all touchpoints</li><li>
Stay informed about local and regional events, attractions, and cultural experiences to provide expert recommendations to guests</li><li>
Manage the concierge budget and resources effectively</li><li>
Continuously seek ways to improve guest services and implement best practices in luxury hospitality</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Hospitality Management or related field</li><li>
Minimum 5-7 years of experience in luxury hospitality, with a proven track record in concierge services or guest relations</li><li>
Les Clefs d'Or certification preferred</li><li>
Exceptional customer service skills with a passion for creating memorable guest experiences</li><li>
Strong leadership abilities with experience in team management and mentoring</li><li>
Excellent communication skills, both verbal and written</li><li>
Fluency in Arabic and English; additional languages are a plus</li><li>
Proficiency in hospitality management software and technologies</li><li>
In-depth knowledge of Umluj and the surrounding areas, including local attractions, dining options, and cultural experiences</li><li>
Strong problem-solving and decision-making skills</li><li>
Ability to remain calm and professional under pressure</li><li>
Flexibility to work varying shifts, including weekends and holidays</li><li>
Demonstrated understanding of luxury hospitality standards and guest expectations</li></ul> 

Additional Information 
What&rsquo;s in it for you...<ul><li>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</li><li>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>
A competitive package and excellent opportunities for professional growth.</li><li>
Outstanding discounts across the global Accor and luxury brand network.</li></ul></div>

Chief Concierge, Raffles the Red Sea

Mandarin Oriental Hotel ...

Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the Spa Department, the Spa Concierge will be responsible for booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner. The Spa Concierge reports to the Spa Operation Manager.As a Spa Concierge, you will be responsible for the following duties:<ul><li>Maintain a clean, organized, and professional work area always.</li><li>Provide exceptional guest service:</li><li>Welcome guests warmly and courteously.</li><li>Assist with inquiries and property tours.</li><li>Manage appointments and ensure a smooth spa journey.</li><li>Handle front desk operations:</li><li>Print confirmations and prepare guest files.</li><li>Manage incoming and outgoing correspondence and packages.</li><li>Maintain inventory of supplies and spa retail products.</li><li>Support spa operations across departments, including Front Desk, Retail Area, Relaxation Area, Preparation Room, Sales &amp; Marketing, and Spa Suite.</li><li>Demonstrate excellent communication and telephone etiquette, following MOHG standards.</li><li>Promote spa services and retail products, contributing to achieving sales targets set by the Director of Spa &amp; Wellness.</li><li>Assist with spa demonstrations, events, and marketing activities to enhance guest engagement.</li><li>Implement and monitor Health and Safety and Hygiene standards, ensuring compliance with company policies.</li><li>Collaborate with colleagues as team players and perform opening and closing duties as required.</li></ul>

Spa Concierge

Jumeirah

Guest Services Executive - Concierge - Jumeirah Beach Hotel Join to apply for the Guest Services Executive - Concierge - Jumeirah Beach Hotel role at Jumeirah About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers. About Jumeirah Beach Hotel Jumeirah Beach Hotel is Jumeirah's founding property, characterised by its wave-like design, set along one of Dubai's most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children's facilities, complemented by a diverse selection of award-winning dining experiences. About the Job An exciting opportunity has arisen for a Guest Services Executive - Concierge to join Jumeirah Beach Hotel. The main duties and responsibilities of this role include: <ul> <li>Manage and fulfil special guest requests, such as dining reservations, transportation arrangements, and bespoke local experiences, ensuring personalized service.</li> <li>Address guest inquiries promptly and professionally, providing expert recommendations on hotel services, events, and local attractions.</li> <li>Assist with the coordination of guest events or special occasions, ensuring all arrangements meet guest expectations.</li> <li>Build and maintain strong relationships with repeat guests and VIPs, offering thoughtful touches and personalized service to enhance loyalty.</li> <li>Collaborate with other hotel departments to ensure all guest requests are executed efficiently and seamlessly.</li> </ul> About You The ideal candidate for this position will have the following experience and qualifications: <ul> <li>Diploma in Hospitality Management, Business Administration or any related field.</li> <li>1 - 2 years of relevant experience in customer service or front desk roles within the hospitality industry</li> <li>Experience working in a multi-cultural environment</li> <li>Strong communication and interpersonal skills</li> <li>Software competencies - Microsoft Office programs</li> <li>Proficiency in English</li> </ul> About the Benefits At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development. <ul> <li>Supportive and inclusive work environment</li> <li>Access to Learning & Development programs and clear career pathways</li> <li>Opportunities for internal mobility within our global network</li> <li>Colleague discounts on food, beverage, and hotel stays worldwide</li> <li>Company-provided shared accommodation</li> <li>Comprehensive healthcare and life insurance coverage</li> <li>Paid annual leave and flight from your home country</li> <li>Performance-based incentives tailored to your role</li> <li>Competitive tax-free salary paid in UAE Dirhams (AED)</li> </ul> Seniority level <ul> <li>Not Applicable</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Hospitality</li> </ul> Referrals increase your chances of interviewing at Jumeirah by 2x. Get notified about new Concierge jobs in Dubai, Dubai, United Arab Emirates.

Guest Services Executive - Concierge - Jumeirah Beach Hotel

The First Group

Job Description <div>
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The Lobby Hostess is the first point of contact for guests and visitors arriving at the hotel. This role is responsible for delivering a warm, professional welcome, managing guest flow in the lobby, and ensuring every arrival and departure experience is seamless. The Lobby Hostess plays a key part in shaping first impressions, reflecting the hotel s commitment to personalized service and luxury hospitality. <ul> <li> Greet all guests, visitors, and VIPs in a friendly and elegant manner upon entry to the hotel lobby. </li> <li> Offer assistance with directions, seating, check-in guidance, and general hotel information. </li> <li> Coordinate with the Front Office and Concierge teams to ensure a smooth guest journey. </li> <li> Monitor lobby traffic, anticipate guest needs, and proactively offer support or refreshments. </li> <li> Maintain a strong presence in the lobby to enhance the welcoming atmosphere and guest engagement. </li> <li> Escort guests to desired areas (reception, concierge, elevators, meeting points) when appropriate. </li> <li> Maintain cleanliness, organization, and presentation standards in the lobby area. </li> <li> Handle guest queries, requests, and complaints professionally, escalating when needed. </li> <li> Support guest recognition efforts by learning regular guests' names and preferences. </li> <li> Stay updated on hotel events, F&amp;B promotions, and local attractions to assist guest inquiries. </li> </ul>
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Desired Skill &amp; Expertise <div>
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<ul> <li> Previous experience in a customer-facing or hostess role within a hotel or upscale environment. </li> <li> Excellent verbal communication and interpersonal skills. </li> <li> Professional grooming, polished appearance, and confident presence. </li> <li> Fluent in English; knowledge of additional languages is an asset. </li> <li> Ability to remain calm, attentive, and courteous in a fast-paced setting. </li> <li> Strong sense of hospitality, etiquette, and guest engagement. </li> <li> Flexibility to work shifts, weekends, and holidays as needed. </li> <li> Familiarity with hotel operations and guest service protocols is a plus.</li></ul></div></div></div>

Lobby Hostess

Swissôtel

QUALIFICATIONS AND JOB DESCRIPTION
 
Job Description
 
Greets all guests coming to the hotel and helps them for their direction
 Escorts all individuals who needs direction in the hotel
 Present in the lobby during any functions and events organized by hotel
 Keeps herself fully informed of hotel facilities, services, events and promotions.
 Makes paging service for the guests in the Lobby if needed
 Reports any unusual events to the concierge and Security
 Provides general information to the guests
 Watches cleanliness and tidiness of the Lobby area, informs HK and/or Engineering for requirements of cleaning or maintenance
 
Qualifications
 
Greeting customers as they enter a hotel, or event.
 Handling phone calls and customer queries.
 Assisting Front Office staff when necessary.
 Managing guest experiences, seating arrangements, and making sure that guests are provided with top-quality service.
 Fluent speaking in English.

Accor Group

Position Overview The Queen Elizabeth II Hotel in Dubai is seeking a Concierge Shift Leader to oversee concierge operations and ensure guests receive exceptional service from arrival to departure. This leadership role requires strong organizational, communication, and customer service skills, with responsibility for guiding the concierge team and coordinating guest services to create memorable experiences. Location: United Arab Emirates Location: Dubai Industry: Hospitality / Travel Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time Core Duties * Lead and supervise the concierge team to deliver world-class guest service * Oversee daily concierge desk operations, including task delegation and scheduling * Welcome guests and manage luggage handling and valet parking services * Provide detailed information on hotel facilities, dining options, entertainment, and local attractions * Offer personalized recommendations for tourism activities and special experiences * Promote and explain hotel loyalty programs to guests * Maintain high standards of cleanliness and presentation in lobby and entrance areas * Respond to guest inquiries and resolve complaints promptly and professionally * Collaborate with other hotel departments to ensure seamless service delivery * Train and mentor new concierge team members and monitor performance * Manage a flexible 7-day roster covering morning, evening, and holiday shifts * Implement and update standard operating procedures for the concierge desk Candidate Profile * Proven experience as a Concierge Shift Leader or similar supervisory role in hospitality * Strong leadership skills with the ability to motivate and guide teams * Excellent communication and interpersonal abilities * Friendly, professional, and guest-focused demeanor * Strong multitasking and time management skills for fast-paced environments * Problem-solving ability and confidence in making quick decisions * Knowledge of local attractions, dining, and entertainment venues is an advantage

Concierge Shift Leader

Search 504+ Lobby concierge jobs near you this November. New roles added regularly across leading industries. Apply today.

504 lobby concierge jobs NEAR_ME

Lobby Ambassador - Waldorf Astoria Cairo Heliopolis

Chief Concierge, Raffles the Red Sea

Spa Concierge

Guest Services Executive - Concierge - Jumeirah Beach Hotel

Lobby Hostess

Lobby Hostess

Concierge Shift Leader