logistics customer service

Ferrari Group

<div><p>For our branch in Dubai, UAE we are hiring a<br>
<b>Logistics Customer Services Specialist</b></p>
<p>Ferrari Logistics Middle East FZE is seeking a Logistics Customer Service Specialist to oversee seamless operational workflows across Ferrari Network Offices and partner agents. The role involves coordinating logistics operations, supporting regional projects, and ensuring top-tier service delivery for both internal and external stakeholders. The ideal candidate will bring a balance of analytical skills, operational expertise, and strong stakeholder management.</p>
<p><b>Key Responsibilities</b></p>
<ul><li>Act as the main liaison between Ferrari Network Offices, agents and stakeholders to ensure effective communication</li>
<li>Manage and follow up on rates, billing, and invoicing with agents to ensure accuracy and timeliness</li>
<li>Support planning, coordination, and execution of regional brand events, luxury shows, and special projects</li>
<li>Provide operational reporting, performance analysis, and recommendations for process improvements</li>
<li>Ensure consistent service quality and client satisfaction across logistics operations</li>
<li>Conduct data analysis and provide actionable insights to optimize workflows and enhance efficiency</li>
<li>Collaborate with internal teams and external partners to resolve operational challenges promptly.</li>
</ul>
<p><b>Requirements</b></p>
<ul><li>Bachelor&rsquo;s degree in Logistics, Supply Chain, Business Administration, or a related field</li>
<li>3&ndash;5 years of professional experience in logistics, operations, or supply chain management</li>
<li>Language: English (must) plus French (preferred) or Italian (preferred)</li>
<li>Strong analytical, problem-solving, and reporting skills</li>
<li>Proven ability to manage diverse stakeholders and maintain excellent client relations</li>
<li>Excellent communication skills in English (Arabic is an advantage)</li>
<li>Flexibility to travel within the region as required.</li></ul><br>
<p><br>
If you&rsquo;re ready to take on this exciting challenge, apply now or share with your network!</p>
<p><b>AT FERRARI GROUP, WE BUILD RELATIONSHIPS</b></p>
<p>Ferrari Group is the one-stop service provider specialising in shipping, integrated logistics and high value-added services for jewellery and precious goods, worldwide. Ferrari Group firmly believes that the key to winning the hearts of clients lies in &ldquo;adding value&rdquo;: the company places a very strong emphasis on high service quality, flexibility, timeliness, responsiveness and accurate solutions to customers&rsquo; needs. If you have the top skills we require and are interested in discovering why Ferrari Group really stands out from the rest, we look forward to receiving your application.</p>
<p>Ferrari is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by laws. Ferrari makes hiring decisions based solely on qualifications, merit, and business needs at the time.</p></div>

LOGISTICS CUSTOMER SERVICE SPECIALIST

ALABASH INDIA ENTERPRISE PRIVATE LIMITED

<p><b>Role requirements</b></p><ul><li>Age: 25-30 years old</li><li>Located in or close to Powai, Mumbai, India</li><li>Language requirements: English, Hindi, Marati <i><b>*** HINDI is mandatory ***</b></i></li><li>Advanced knowledge of Microsoft Office (Word, Excel, Outlook)</li><li>Bachelor's degree in Supply Chain Management, Logistics, Transport or International Business Administration</li><li>Proven experience as a Logistics Specialist or in a similar role (Supply Chain, Export/Import, Procurement, Sales, Planning, etc)</li><li>Strong knowledge of transportation processes, supply chain management, and planning</li><li>Excellent analytical and problem-solving skills</li><li>Strong communication and interpersonal skills</li><li>Detail-oriented with strong organizational and time management skills</li><li>Ability to work independently and as part of a team in a fast-paced environment.</li></ul><p><b>Functional</b></p><ul><li>Oversee and manage logistics operations for both international and domestic shipments.</li><li>Coordinate with carriers, suppliers, and customers to ensure timely and efficient delivery of goods.</li><li>Prepare and review shipping documents, including bills of lading, invoices, and customs declarations.</li><li>Monitor and track shipments, resolving any issues that arise during transit.</li><li>Develop and maintain relationships with carriers, suppliers, and customers.</li><li>Negotiate rates and contracts with carriers and suppliers.</li><li>Ensure compliance with all relevant regulations and standards.</li><li>Analyze and optimize logistics processes to improve efficiency and reduce costs.</li><li>Provide excellent customer service, addressing any inquiries or concerns promptly.</li><li>Prepare and present reports on logistics performance and key metrics.</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary</li><li>Opportunities for professional development and career growth</li><li>Collaborative and supportive work environment</li><li>A brand new office workspace and conditions for efficient work.</li></ul><p><b>Career opportunities</b></p><p>Appointment to the position of team leader or head of the logistics department in India.</p><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;37,000.00 - &#8377;42,000.00 per month</p><p>Application Question(s):</p><ul><li>How old are you?</li><li>What is your gender?</li><li>Can you travel within India to different states/cities?</li><li>Do you have experience in export/import related operations?</li></ul><p>Language:</p><ul><li>English (Required)</li><li>Hindi (Required)</li></ul><p>Location:</p><ul><li>Mumbai, Maharashtra (Required)</li></ul><p>Work Location: In person</p>

Logistics Customer Service

Kuehne+Nagel

<div><div><p>The National Sea Logistics Customer Care Manager is responsible for managing and continuously optimizing the Customer Care &amp; Sea Logistics Field sales organization and providing customer excellence across a national scope. He/She drives/supports the Customer Care teams (including Sea Logistics field sales), shares knowledge, best practices, and drives national initiatives to deliver service excellence and (including the usage of Sea Logistics products/tools) and business development.</p><div><div><div><div>
&lrm;</div>
</div></div><div></div><div><div><div><b>How you create impact</b></div>
</div><div><ul><li>Drive Strategy: Own and implement the Customer Care strategy, aligning with business goals and customer expectations.</li><li>
Collaborate Cross-Functionally: Ensure strong cooperation between Customer Care and Operational Care teams for optimal service delivery.</li><li>
Enhance Customer Experience: Launch and lead national initiatives aimed at improving customer satisfaction and retention.</li><li>
Champion Knowledge Sharing: Facilitate effective communication and knowledge exchange across teams and functions.</li><li>
Optimize Processes: Continuously improve processes and controls to ensure consistent, customer-centric service.</li><li>
Ensure Quality &amp; Compliance: Maintain high data quality standards in line with business processes and systems (BP and CoreLOG).</li><li>
Resolve Challenges: Take ownership of unresolved customer complaints and ensure timely, effective resolution.</li></ul></div></div><div><div><div><b>
What we would like you to bring</b></div>
</div><div><ul><li>Proven Leadership: Minimum 5 years of experience managing customer service or logistics teams, with a strong track record of people development.</li><li>
Customer-Centric Mindset: Deep commitment to delivering outstanding customer experiences and building lasting relationships.</li><li>
Strategic Thinker: Ability to develop and execute customer care and business development strategies.</li><li>
Collaborative Communicator: Skilled in cross-functional collaboration and stakeholder engagement.</li><li>
Process Improvement Champion: Experience in driving continuous improvement initiatives and optimizing workflows.</li><li>
Market Knowledge: Strong understanding of Sea Logistics operations and market dynamics.</li><li>
Problem Solver: Proactive in handling customer issues and turning challenges into opportunities.</li><li>
Tech-Savvy: Comfortable working with logistics tools and systems, ensuring data quality and operational efficiency.</li></ul></div></div><div><div><div><b>
What's in it for you</b></div>
</div><div><ul><li>At Kuehne + Nagel, you&rsquo;ll be part of a global leader in logistics, working with passionate professionals who are committed to innovation and excellence. We offer a collaborative environment, growth opportunities, and the chance to make a real impact in the logistics industry.</li></ul></div></div></div><div><p>
Are you passionate about logistics and customer care? Join our dynamic team at Kuehne+Nagel as a National Sea Logistics Customer Care Manager and be part of a global leader in logistics and supply chain management.</p></div><div><p>
Elevate your career with us and make a significant impact in the world of air logistics!</p></div></div></div><div></div>

National Sea Logistics Customer Care Manager

StraLog India PVT LMT

<p>The Logistics Customer Service Coordinator is pivotal in managing the coordination of freight forwarding operations and ensuring high-quality customer service. This role involves facilitating the seamless movement of goods, addressing customer inquiries, and working closely with internal and external partners to optimize logistics solutions.</p><p><b>Key Responsibilities:</b></p><ul><li>Freight Coordination:</li></ul><ul><li>Coordinate and monitor the transportation of goods from origin to destination.</li></ul><ul><li>Arrange freight services (air, sea, and land) and negotiate rates with carriers &amp; agents</li></ul><ul><li>Ensure compliance with international shipping regulations and customs requirements.</li></ul><p><b>Customer Service:</b></p><ul><li>Serve as the primary point of contact for customers, providing updates on shipment status and handling inquiries.</li></ul><ul><li>Address and resolve customer issues, including delays, damages, and other logistics-related problems.</li></ul><ul><li>Maintain strong relationships with clients to ensure repeat business and customer satisfaction.</li></ul><p><b>Documentation and Compliance:</b></p><ul><li>Prepare and process necessary shipping documents, including bills of lading, packing lists, and customs paperwork</li></ul><ul><li>Ensure all documentation complies with local and international regulations.</li></ul><ul><li>Keep accurate records of all shipments and communications.</li></ul><ul><li>Logistics Optimization:</li></ul><ul><li>Analyze and optimize freight forwarding processes to improve efficiency and reduce costs.</li></ul><ul><li>Collaborate with logistics and supply chain teams to streamline operations.</li></ul><ul><li>Stay updated with industry trends and changes in regulations to enhance service delivery.</li></ul><ul><li>Communication and Collaboration:</li></ul><ul><li>Work closely with sales, agent, warehouse, and transportation teams to ensure coordinated efforts.</li></ul><ul><li>Communicate effectively with overseas agents, carriers, and service providers.</li></ul><p>Job Types: Full-time, Permanent, Fresher</p><p>Pay: &#8377;12,000.00 - &#8377;15,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Ernakulam, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Required)</li></ul><p>Application Question(s):</p><ul><li>Willing to relocate in UAE?</li><li>Do you have a valid passport ?</li></ul><p>Education:</p><ul><li>Master's (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Work Location: In person</p>

Customer Service Executive- Logistics

Dtech Information technology and outsourcing pvt limited

<p><b>Key Responsibilities:</b></p><ul><li>Handle incoming customer inquiries via phone, email, or CRM tools related to pricing, shipments, and service support.</li><li>Prepare and coordinate price quotations, tenders, and rate cards in collaboration with the pricing team.</li><li>Assist UAE-based clients with real-time updates, order tracking, service status, and issue resolution.</li><li>Communicate with UAE-based internal teams (e.g., Sales, Logistics, Finance) to ensure timely responses and accurate pricing.</li><li>Maintain pricing records, respond to RFPs/RFQs, and update CRM/systems with the latest information.</li><li>Follow up on quotations and pricing offers to convert leads and support account retention.</li><li>Handle customer complaints professionally and escalate unresolved issues as needed.</li><li>Support sales team with backend documentation and pricing reports.</li><li>Ensure compliance with UAE business practices and customer expectations.</li></ul><p><b>Required Skills and Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree/Master's degree in logistics or equivalent.</li><li>1&ndash;5 years of customer service experience</li><li>Strong understanding of pricing processes in logistics, retail, or services.</li><li>Ability to work UAE business hours and handle UAE clients professionally.</li><li>Proficiency in MS Excel, CRM tools, and ERP systems (e.g., SAP, Salesforce).</li><li>Strong organizational and multitasking skills.</li><li>Attention to detail and problem-solving attitude.</li></ul><p>Job Type: Full-time</p><p>Pay: From &#8377;18,000.00 per month</p><p>Work Location: In person</p>

Team Leader- Freight forwarding

Client of Talent Bridge HR Consultancy Dubai

<p><br></p>
<p> <strong>About the Role:</strong> <br>
Our client, a logistics company in Dubai, is seeking a <strong>Customer Service Representative (CSR)</strong> with strong billing and invoicing expertise to support their freight, warehousing, and customs clearance operations. The successful candidate will be responsible for reviewing and generating invoices, resolving billing discrepancies, and supporting collections. This role requires excellent communication skills, attention to detail, and proficiency in Russian to liaise effectively with clients.</p>
<p> <strong>Key Responsibilities</strong> </p>
<ul>
 <li>Review and generate invoices for logistics services, including freight, warehousing, and customs clearance.</li>
 <li>Collaborate with operations teams to validate billing data and resolve discrepancies.</li>
 <li>Respond to customer inquiries regarding invoices, charges, and payment status.</li>
 <li>Resolve disputes related to overcharges, incorrect billing, or missing documentation.</li>
 <li>Monitor and manage billing queues to ensure timely processing of transactions.</li>
 <li>Maintain accurate billing records and ensure documentation is complete.</li>
 <li>Work closely with Accounts Receivable on overdue invoices and collections.</li>
 <li>Provide billing support during audits or financial reviews.</li>
 <li>Suggest process improvements to reduce errors and improve efficiency.</li>
 <li>Maintain professionalism in communication with clients, vendors, and coworkers.</li>
</ul>
<p> <strong>Candidate Requirements</strong> </p>
<ul>
 <li>Proficiency in <strong>Russian</strong> (mandatory) and fluent English.</li>
 <li>Excellent communication, problem-solving, and customer service skills.</li>
 <li>High attention to detail and accuracy in financial documentation.</li>
 <li>Technical Skills: MS Office Suite proficiency (Excel, Word, Outlook at minimum).</li>
 <li>Ability to work independently and as part of a team in a fast-paced environment.</li>
</ul>
<p><br></p>

Customer Service Rep. (CSR)

CMA CGM

CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group.
<br><br>
Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics to offer an integrated maritime, port, and land service that exceeds customers' expectations.
<br><br>
Present in over 160 countries through 755 offices and 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more than 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters at Marseilles.
<br><br>
<b>Role & Responsibilities:</b><br>
Serve the customer in all queries and requirements and inform him/her on any shortcomings based on initial conditions (cost, delay...), according to Group business requirements,
<br>Coordinate internally and/or respond to customer queries related to shipment
<br>Monitor shipment according to customer status and track & trace upon delivery
<br>Record and update information on customer profiles
<br><br>
<b>Qualifications:</b><br>
Bachelor’s degree in a relevant field (preferably in Logistics, International Trade, or Business Administration),
<br>Minimum 2 years of professional experience in a Customer Service role within the logistics/shipping industry,
<br>Strong ability to manage multiple tasks and priorities effectively,
<br>Proactive approach with strong problem-solving and communication skills,
<br><br>
Fluency in written & verbal English is a must (part of the interview will take place in English),
<br><br>
Able to work in the office 4 days per week (hybrid) in Istanbul.
<br><br>
<b>What we offer:</b><br>
Working in an agile, flexible, digital, and social culture
<br>Flexible working hours
<br>Working 40 hours a week
<br>Hybrid working
<br>Birthday day off
<br><b>Fruit Day:</b> every Wednesday
<br>Happy hours
<br>Yearly bonus
<br>Transportation
<br>Life insurance
<br>Meal Allowance (Cash/monthly)
<br>Employee Assistance Program
<br><br>
During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.
<br><br>
We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all.
<br><br>
Come along on CMA CGM's adventure!

Customer Service Professional

Search 10000+ Logistics customer service jobs near you this October. New roles added regularly across leading industries. Apply today.