logistics customer service

SNS Shipping Agency

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our logistics team. The ideal candidate will act as the primary point of contact for clients, ensuring smooth communication, timely shipment updates, and effective resolution of customer inquiries related to transportation and delivery services.Key Responsibilities:<ul><li>Serve as the first point of contact for customer inquiries via phone, email, and chat</li><li>Provide accurate information regarding shipment status, delays, and delivery schedules</li><li>Coordinate with operations, warehouse, and transport teams to ensure timely deliveries</li><li>Handle customer complaints and resolve issues efficiently and professionally</li><li>Maintain records of customer interactions, transactions, and feedback</li><li>Assist in documentation related to shipping, billing, and logistics processes</li><li>Build and maintain strong relationships with clients to ensure satisfaction and retention</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or equivalent experience</li><li>Freshers Can also apply</li><li>Proven experience in customer service, preferably in logistics or supply chain</li><li>Strong communication and problem-solving skills</li><li>Ability to work in a fast-paced environment and handle multiple tasks</li><li>Proficiency in MS Office and CRM systems</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Representative

RTW Creation

Customer Service Representative (RVR &ndash; Returns &amp; Reattempts) &ndash; MaleLocation:RTW CREATION,Plot No. C-144, Sector-6F, Korangi Town, Karachi Job Title:Customer Service Representative (RVR &ndash; Returns &amp; Reattempts)Department:Customer Service / Logistics OperationsReports To:Team Lead / Operations ManagerJob SummaryThe Customer Service Representative (RVR &ndash; Returns &amp; Reattempts) is responsible for handling returned shipments and coordinating reattempt deliveries. The role focuses on reducing return ratios, improving delivery success, and ensuring a smooth customer experience through effective communication with customers, riders, and warehouse teams.Key Responsibilities<ul><li>Manage cases related to returns, failed deliveries, and reattempts (RVR)</li><li>Contact customers to confirm availability, address, and delivery preferences</li><li>Schedule and coordinate reattempt deliveries with riders/logistics teams</li><li>Update order status and remarks in CRM/system accurately</li><li>Identify reasons for returns (e.g., customer not available, wrong address)</li><li>Resolve customer complaints professionally</li><li>Follow up on pending cases until successful delivery or closure</li><li>Maintain daily reports of RVR performance</li><li>Work closely with warehouse and last-mile teams</li><li>Meet KPIs such as:</li><li>Reattempt success rate</li><li>Call handling time</li><li>Case resolution time</li></ul>Required Skills &amp; Qualifications<ul><li>Intermediate / Bachelor&rsquo;s degree preferred</li><li>0&ndash;2 years experience in customer service / call center / logistics</li><li>Strong communication skills (Urdu + basic English)</li><li>Good problem-solving and negotiation skills</li><li>Basic computer knowledge (CRM, Excel)</li><li>Ability to work under pressure and meet targets</li></ul>Preferred Qualifications<ul><li>Experience in e-commerce or courier/logistics companies</li><li>Knowledge of last-mile delivery &amp; COD process</li><li>Experience handling returns or complaint management</li></ul>PKR 35,000 &ndash; 45,000 per month (depending on experience and qualifications)Pay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Service Representative (RVR – Returns & Reattempts) – Male

FUKU

<div>English + French Bilingual Customer Service Representative (Logistics Project) 
 
Location: Cairo, Egypt
 
Employment Type: Full-Time
 
Work Arrangement: On-site / project-based delivery environment
 
Application Email: hr@callnovo.com 
 
About the Role
 
Callnovo is seeking an English + French Bilingual Customer Service Representative for a logistics project based in Cairo. The role involves supporting customer communication and service coordination in a fast-paced, process-driven environment. Candidates must demonstrate strong spoken and written communication skills in both English and French, excellent customer-handling abilities, and the capacity to follow service workflows accurately. 
 
Key Responsibilities 
<ul><li>Handle customer inquiries through voice and written channels in both English and French.</li><li>Support logistics-related service communication, including order follow-up, issue handling, and status coordination.</li><li>Provide clear, professional, and empathetic customer support while maintaining efficiency.</li><li>Accurately record customer interaction details in the required system.</li><li>Follow project Standard Operating Procedures (SOPs), quality standards, escalation rules, and turnaround requirements.</li><li>Coordinate with internal teams when issues require cross-functional support.</li><li>Meet service quality, attendance, productivity, and compliance expectations.</li></ul> 
Requirements 
<ul><li>Fluent in English and French, both spoken and written.</li><li>Customer service experience in BPO, contact center, logistics support, e-commerce support, or similar service environments.</li><li>Strong communication, problem-solving, and documentation skills.</li><li>Comfortable working in a structured, target-driven operating environment.</li><li>Able to use CRM or ticketing tools and basic office software.</li><li>Demonstrates stable work discipline, reliability, and a good teamwork mindset.</li></ul> 
Preferred Qualifications 
<ul><li>Experience supporting logistics, shipping, order management, or supply-chain related customer service.</li><li>Experience in bilingual customer communication for international accounts.</li><li>Familiarity with QA standards, service metrics, and escalation handling.</li></ul> 
What We&rsquo;re Looking For
 
We are looking for a responsive, organized, and service-minded individual who can manage customer interactions with patience and professionalism. Candidates who can maintain quality while working efficiently will excel in this role. 
 
How to Apply
 
Please send your resume to hr@callnovo.com. Relevant bilingual customer service or logistics support experience is strongly preferred.</div>

English + French Bilingual Customer Service Representative Logistics Project

CEVA Logistics

579259
 
Houston Tx, US
 
Customer Service Representative I
 
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
 
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
 
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
 
Pay Range: $20.00
 
YOUR ROLE
 Are you known for providing impeccable service? Are you passionate about managing transportation of goods and meeting the needs of high volume accounts? If so, we have an opportunity that would allow you to serve as liaison between sales, operations, and external customers. .
 
WHAT ARE YOU GOING TO DO?
 
Communicate information to operations and sales personnel on shipments which require special handling.
 Advise customers, sales personnel and station management of the current status of all shipments.
 Respond promptly and professionally to customer requests for status of shipments, routings, "Paid-On-Delivery" charges or other inquiries.
 Coordinate with sales and customers to develop customer specific stand operating procedures.
 Follow-up on sales leads provided from daily shipment logs and quotes.
 Assist in customer service and the preparation of quotes.
 Perform other duties as assigned.
 
WHAT ARE WE LOOKING FOR?
 
Education and Experience: High School Diploma or GED; Less than one year related experience
 Skills: Basic proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing skills and/or data entry skills. Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements.
 Characteristics: Ability to read and interpret documents and write routine correspondence. Responds promptly and professionally to customer needs. Gathers and analyzes information skillfully.
 
WHAT DO WE HAVE TO OFFER?
 
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
 
We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.
 
It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.
 
ABOUT TOMORROW
 
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.
 
#LI-MC2
 
CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
 
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
 
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.
 
Information provided is true and accurate. False statements or information will result in the application voided.
 
Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
 Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
 Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
 401(k) with company match.
 Flexible Paid Time Off programs including company paid holidays.
 Tuition reimbursement program.

Customer Service Representative I

Aspen Distribution

Company Description: Since 1984, Aspen Distribution has proudly offered logistics, distribution, transportation and warehousing services throughout Colorado.Our Denver warehousing facility offers inventory management, order processing, pick &amp; pack, logistics and other valuable services tailored to our clients program requirements. We also offer transportation services across Colorado. Our fleet of trucks and company drivers provide truck loading, LTL, and intermodal service. We offer comprehensive transportation services to ensure our customers programs run smoothly.We are currently seeking a Dynamic Billing Associate/ Customer Service Representative. This person should be a self starter, high energy individual and be able to interact with many different team members across various departments. This person will be able to be able to provide excellent service to our clients by being responsive, attentive, accurate and friendly. Mon through Friday 8am to 4:30pm. <ul><li>Competitive pay</li><li>Career advancement opportunities</li><li>Health insurance</li><li>Dental insurance</li><li>Paid training</li></ul>Duties include: * Learning customers products and systems*Working with dispatch to coordinate deliveries* Invoicing* Scheduling* Researching and Resolving customer complaints* Working with warehouse personnel to verify customer inventory and product delivery* Working with warehouse personnel to verify shipments* Other duties as required to assist the Warehouse or Transportation Dept.The successful candidate will have the following:<ul><li>Competency in computer skills</li><li>Exceptional communication</li><li>Ability to adapt and excel in a fast-paced work environment</li><li>3 years of customer service and billing experience (preferred)</li><li>A high school diploma or GED</li><li>Great attitude and positive disposition</li></ul>Fast paced customer service oriented position with one of Denver's best logistics companies. Aspen Distribution offers it's team members competitive wages and excellent benefits. Position requires attention to detail to meet accuracy and deadlines. Tremendous opportunities exist for growth and advancement given company's history and performance. Salary is dependent on experience. Monday through Friday. Benefits and Paid Holidays. Come join a winning team and apply today!Job Type: Full-timeJob Type: Full-timePay: $20.00 - $22.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Shift:<ul><li>Day shift</li></ul>Experience:<ul><li>Customer Service: 1 year (Preferred)</li><li>Data entry: 1 year (Preferred)</li></ul>Work Location: In person

Customer Service/Warehouse

Unishippers

Customer Service Representative &ndash; Logistics &amp; Shipping Pro (UPS Specialist)** In person-10:30AM-7:00PM**Love solving problems, keeping things moving, and making customers&rsquo; day?At Unishippers, we help small and mid-sized businesses ship smarter, faster, and more cost-effectively&mdash;and we&rsquo;re looking for a UPS shipping specialist to join our high-energy logistics team.This isn&rsquo;t your run-of-the-mill call center role. You&rsquo;ll be in the action every day, helping customers track shipments, troubleshoot hiccups, schedule pickups, and find the best shipping solutions. As our UPS Specialist, you&rsquo;ll be the go‑to person for small‑parcel questions and support. There is plenty of room to grow, with opportunities to learn all sides of the business&mdash;from LTL freight to full truckloads, you&rsquo;ll be the go-to person who makes shipping simple.What you&rsquo;ll do:<ul><li>Keep customers moving&mdash;answer shipping questions, solve delivery issues, and ensure their packages are on track.</li><li>Work magic with our email ticketing system, phone calls, and occasional sales support.</li><li>Partner with UPS and our sales team to deliver fast, reliable solutions.</li><li>Spot opportunities to help customers ship more efficiently (and maybe even save them money).</li></ul>What makes you a fit: - Top-tier communication skills and a friendly, professional vibe - Ability to juggle multiple shipments and priorities without breaking a sweat - Comfort with shipping software and tech tools - A true customer-first mindsetWhy join Unishippers? We&rsquo;re a 3PL powerhouse that delivers the same quality shipping solutions big companies enjoy&mdash;without the big-company red tape. You&rsquo;ll work in a supportive, team-driven environment where your ideas matter, your skills grow, and every day is different.If you&rsquo;re ready to jump into the fast lane of the logistics world, this is your ticket. Let&rsquo;s move things forward&mdash;together.Pay: $44,000.00 - $45,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Hashtag Trend

We&rsquo;re hiring &lsquo;Customer Service Executive, for our USA-based campaign &ldquo;Logistics &amp; Dispatch&rdquo;. Truck DispatchPerks &amp; Benefits:<ul><li>Saturday &amp; Sunday Off</li><li>Transport facility for Females</li><li>Daily Meal</li><li>Career Growth</li><li>Events &amp; Celebrations</li><li>Acquire leadership and teamwork skills</li></ul>Requirements:<ul><li>Graduation/Intermediate</li><li>Fluent in English</li><li>6 months to 1year experience</li></ul>Timings: 6pm - 3am (night-shift only)Location: Webex Enterprises (LDA Branch) Plot 1090, Block C Lda Avenue Phase 1 Lda Avenue, LahoreAPPLY AT: hr@webexenterprises.comor WhatsApp at 03196490484Job Types: Full-time, FresherPay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

CSR - Truck Dispatcher

Search 10000+ Logistics customer service jobs near you this April. New roles added regularly across leading industries. Apply today.

10000 logistics customer service jobs Near Me

Customer Service Representative

Customer Service Representative (RVR – Returns & Reattempts) – Male

English + French Bilingual Customer Service Representative Logistics Project

Customer Service Representative I

Customer Service/Warehouse

Customer Service Representative

CSR - Truck Dispatcher