senior customer success logistics executive Jobs in Alexandria

senior customer success logistics executive

warehouse manager

logistics manager

Nowlun

<div>Nowlun, the first digital freight forwarder in the MENA region, is redefining logistics by providing instant, transparent, and competitive ocean freight rates via integrated solutions with all major shipping lines. Our mission is to become the top logistics platform for the entire supply chain ecosystem, supporting businesses in Egypt, Saudi Arabia, and beyond with real-time pricing that unlocks significant cost-savings opportunities.
As we continue to grow, we are seeking a Senior Customoer Success Executive who will play a crucial role in strengthening client relationships and driving new business opportunities. If you are passionate about leveraging technology to simplify shipping complexities and provide clients with real-time data, we invite you to join our innovative team at Nowlun and contribute to the future of logistics.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Identify and pursue new business opportunities within existing client accounts to drive revenue growth.</li>
<li>Ensure new businesses from one customers are landed smoothly within Nowlun's operation team</li>
<li>Manage and nurture relationships with key accounts to ensure high levels of client satisfaction and retention.</li>
<li>Collaborate with cross-functional teams to ensure seamless service delivery and address client needs effectively.</li>
<li>Utilize data analytics to provide strategic insights and recommendations to clients regarding their shipping and logistics needs.</li>
<li>Conduct regular account reviews to assess performance, identify areas for improvement, and discuss future goals with clients.</li>
<li>Develop and implement account engagement strategies that align with Nowlun's overall business objectives.</li>
<li>Stay updated on industry trends and developments to position Nowlun as a leader in digital freight forwarding.</li>
</ul>Requirements<ul>
<li>5+ years of experience in account engagement or operation within logistics (preferably in freight forwarding or a relevant field).
</li><li>Strong understanding of ocean freight processes and pricing structures.</li>
<li>Excellent communication and interpersonal skills with the ability to build rapport with clients.</li>
<li>Demonstrated ability to analyze data and provide actionable insights to clients.</li>
<li>Goal-oriented mindset with a track record of meeting or exceeding sales targets.</li>
<li>Proficiency in CRM software.</li>
<li>Bachelor&rsquo;s degree in Business, Logistics, or a related field is preferred.</li>
</ul>Benefits<ul>
<li>Join a team of exceptional talents and collaborate with inspiring colleagues who challenge and motivate you to excel.</li>
<li>Quarterly Bonus</li>
<li>Company Stock Options (we hire partners)</li>
<li>Private Health Insurance</li>
<li>Channel your passion into meaningful work at an organization committed to driving impact and unlocking the potential of an underexplored region.</li>
<li>Embrace opportunities to learn, grow, and expand your skills every single day.</li></ul></div>

Senior Customer Success Logistics Executive

Eshratex Spinning S.A.E

Job Title: Warehouse ManagerDepartment: Operations&nbsp;Reports To: Operations Director / General ManagerLocation: Eshratex Cotton Spinning Company, Alexandria, Borg El Arab Industrial City, Egypt&nbsp;&nbsp;Job Summary:&nbsp;&nbsp;Warehouse Manager with at least 10 Yrs – 15 Yrs handful experience in Industrial Domain will be responsible for overseeing all aspects of warehouse operations, from receiving and storage to order fulfillment and shipping.&nbsp;&nbsp;Key Responsibilities:&nbsp;<ol><li>Warehouse Operations Management:<ul><li>Oversee all inbound and outbound warehouse activities.</li><li>Develop and implement efficient warehouse layouts, processes, and standard operating procedures.</li><li>Monitor and manage daily workflow, ensuring timely and accurate processing of all orders.</li><li>Implement and manage inventory control systems to ensure accuracy, minimize discrepancies, and prevent loss.</li><li>Oversee the maintenance and proper functioning of warehouse equipment (e.g., forklifts, pallet jacks, racking systems). &nbsp;</li></ul></li><li>Team Leadership &amp; Development:<ul><li>Lead, motivate, and coach the warehouse team to achieve productivity, accuracy, and safety targets.</li><li>Conduct regular performance reviews, set clear goals, and provide constructive feedback.</li><li>Manage employee schedules, ensure staffing levels.</li><li>Foster a positive, safe, and collaborative working environment. &nbsp;</li></ul></li><li>Inventory Control &amp; Accuracy:<ul><li>Implement Strong cycle to maintain high levels of inventory accuracy.</li><li>Resolve inventory Problems.</li><li>Manage returned goods and defective products according to company policy.</li><li>Utilize Warehouse Management Systems (WMS) effectively for all inventory transactions and reporting. &nbsp;</li></ul></li><li>Health, Safety &amp; Security:<ul><li>Ensure strict adherence to all health, safety, and environmental regulations and company policies (e.g., OSHA standards, Egyptian labor laws, fire safety).</li><li>Develop and enforce warehouse safety procedures.</li><li>Conduct regular safety audits and risk assessments, implementing corrective actions.</li><li>Implement security measures. &nbsp;</li></ul></li><li>Logistics &amp; Transportation Coordination:<ul><li>Coordinate with transportation providers (in-house or third-party) for timely inbound and outbound shipments.</li><li>Optimize loading and unloading processes&nbsp;</li><li>Ensure proper documentation for all shipments, including bills of lading, packing lists, and customs forms (if international). &nbsp;</li></ul></li><li>Technology &amp; Continuous Improvement:<ul><li>Maximize the use of the Warehouse Management (SAP-ERP System). &nbsp;</li></ul></li><li>Reporting &amp; Communication:<ul><li>Generate and analyze regular reports on warehouse KPIs (e.g., inventory accuracy, order fulfillment rates, shipping errors, cost per unit, safety incidents).</li><li>Communicate effectively with other departments (e.g., Production, Purchasing, Accounting) to ensure seamless Logistics Department.</li></ul></li></ol>&nbsp;Qualifications: &nbsp;<ul><li>Education: Bachelor's degree in Accounting, Business Administration Or related field. &nbsp;</li><li>Experience:<ul><li>Minimum of [e.g., 10-15] years of progressive experience in warehouse management with at least 7 Years as manager at Major Corporates</li><li>Experience in Cotton Spinning Or Textile is highly preferred.</li><li>Proven experience managing large teams (e.g., 10+ staff members).</li><li>Experience managing warehouse operations in Egypt is highly desirable. &nbsp;</li></ul></li><li>Soft Skills:<ul><li>Exceptional leadership, team-building, and motivational skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Ability to work under pressure and manage multiple priorities effectively. &nbsp;</li></ul></li></ul>Working Conditions: &nbsp;<ul><li>Ability to work in a warehouse environment, which may include varying temperatures, noise levels, and physical demands (e.g., standing, walking, lifting, operating equipment).</li><li>Ability to work flexible hours, including some evenings, weekends, or holidays, as operational needs require.</li></ul>

Warehouse Manager

<div>Nowlun, the first digital freight forwarder in the MENA region, is redefining logistics by providing instant, transparent, and competitive ocean freight rates via integrated solutions with all major shipping lines. Our mission is to become the top logistics platform for the entire supply chain ecosystem, supporting businesses in Egypt, Saudi Arabia, and beyond with real-time pricing that unlocks significant cost-savings opportunities.
We are currently seeking a Logistics Operations Team Leader who will play a crucial role in our growth while overseeing the operations of our logistics team. This leadership position requires a strategic thinker who is passionate about improving supply chain efficiencies and leveraging technology to simplify complex shipping processes. As we continue to expand regionally and globally, the Logistics Operations Team Leader will be instrumental in guiding teams in optimizing our service offerings, enhancing customer satisfaction, and fostering operational excellence. If you are ambitious, driven, and want to be at the forefront of transforming the logistics industry, Nowlun is the place for you. Come join us in revolutionizing how businesses manage their supply chains!<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Lead and manage a team of logistics operators/seniors (import &amp; export), providing guidance, training, and support to ensure optimal performance and professional development.</li>
<li>Manage and strengthen relationships with existing customers, proactively addressing their needs, resolving any issues, and ensuring high levels of customer satisfaction</li>
<li>Monitor and analyze logistics performance metrics to identify areas for improvement.</li>
<li>Manage and strengthen relationships with existing suppliers and shipping lines, proactively developing services/solutions that fit our customer base development.</li>
<li>Ensure compliance with local and international regulations regarding shipping and freight forwarding.</li>
<li>Train, mentor, and support team members to foster their professional development.</li>
<li>Stay up-to-date with relevant regulations and ensure compliance within the department.</li>
</ul>Requirements<ul>
<li>High level of experience in freight forwarding (Dry, Reefer, and DG), with a strong understanding of customs procedures and regulations.</li>
<li>Proven experience in managing a team, with excellent leadership and people management skills, and strong problems-solving acumen.</li>
<li>Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients, colleagues, and stakeholders.</li>
<li>Sound knowledge of freight forwarding software and systems.</li>
<li>Exceptional organizational and time management abilities, with the capability to prioritize tasks and meet deadlines.</li>
<li>Proactive and results-oriented mindset, with a drive to achieve targets and contribute to the growth of the department.</li>
<li>Hands-on experience with logistics software and technology solutions.</li>
<li>Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.</li>
</ul>Benefits<ul>
<li>Join a team of exceptional talents and collaborate with inspiring colleagues who challenge and motivate you to excel.</li>
<li>Quarterly Performance Bonus</li>
<li>Company Stock Options (we hire partners)</li>
<li>Private Health Insurance</li>
<li>Channel your passion into meaningful work at an organization committed to driving impact and unlocking the potential of an underexplored region.</li>
<li>Embrace opportunities to learn, grow, and expand your skills every single day.</li></ul></div>

Export Dry Operation Manager

A Logistics Specialist Free-Zone Expertise is required to be responsible for coordinating and optimizing the movement of goods, ensuring that products are transported, stored, and delivered efficiently, cost-effectively, and on time. The Logistics Specialist will handle various tasks including transportation planning, inventory management, customs documentation, and communication with suppliers, carriers, and clients to ensure a seamless flow of goods.&nbsp;Job Location: &nbsp;Company Head-Office Sultan Hussein , Alexandria Egypt.Working Days: &nbsp;Sundays to ThursdaysWorking Hours: &nbsp;8 am - 5 pmDays Off: &nbsp;Fridays &amp; Saturdays&nbsp;Key Responsibilities:&nbsp;<ol><li>Transportation &amp; Shipping Coordination:<ul><li>Arrange and oversee the transportation of goods, both inbound and outbound, via various modes including land, sea, and air.</li><li>Select and negotiate with carriers, freight forwarders, and shipping agents to secure competitive rates and services.</li><li>Track and trace shipments, providing real-time updates to relevant parties and resolving any issues or delays that may arise.</li><li>Coordinate with warehouses and distribution centers to schedule pick-ups and deliveries, ensuring all necessary documentation is prepared.</li></ul></li><li>Documentation &amp; Compliance:<ul><li>Prepare, review, and manage all necessary logistics documentation, including bills of lading, commercial invoices, packing lists, customs declarations, and certificates of origin.</li><li>Ensure all shipping and customs documentation is accurate and compliant with national and international trade regulations.</li><li>Stay informed about changes in customs regulations, tariffs, and trade agreements in Egypt and other relevant countries.</li><li>Act as the primary point of contact for customs brokers and authorities, facilitating smooth customs clearance processes.</li></ul></li><li>Inventory &amp; Warehouse Management Support:<ul><li>Monitor inventory levels and coordinate with the warehouse team to ensure sufficient stock is available for order fulfillment without overstocking.</li><li>Ensure efficient storage and handling of goods within the warehouse</li></ul></li><li>Operational Optimization:<ul><li>Analyze logistics processes and data to identify areas for improvement in efficiency, cost, and service quality.</li><li>Work closely with the Operation , Commercial and Purchasing teams to align logistics activities with overall business goals.</li></ul></li><li>Supplier &amp; Customer Communication:<ul><li>Maintain strong relationships with suppliers, carriers, customs brokers, and other logistics partners.</li><li>Respond to inquiries and resolve logistics-related problems in a timely and professional manner. &nbsp;</li></ul></li></ol>Qualifications: &nbsp;<ul><li>Education: Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. &nbsp;</li><li>Experience:<ul><li>Minimum of 3-5 &nbsp;years of experience in logistics(FREE-ZONE EXPERTISE), freight forwarding,</li><li>Proven experience with international shipping (import/export) and customs procedures in Egypt is highly desirable.</li><li>Experience in Cotton Spinning is a Plus</li></ul></li></ul>&nbsp;&nbsp;&nbsp;

Logistics Specialist Free-zone Expertise

ACS Logistics Co.

<div>
 We are seeking a creative, dynamic, and results-driven Marketing Executive with a strong focus on digital marketing to design, implement, and optimize impactful marketing strategies within the shipping and logistics sector. The ideal candidate will possess a blend of content creation skills, analytical abilities, and technical marketing expertise to strengthen brand awareness, generate high-quality leads, and actively support sales objectives. This role involves managing social media campaigns, coordinating digital advertising, analyzing performance metrics, and ensuring consistent messaging across platforms to enhance visibility and achieve measurable business growth.
 
 
 
 Technical Expertise
 
 
 
 
 
 Project Management
 
 
 
 
 
 
 Leadership
 
 
 
 
 
 
 Communication skills
 
 
 
 
 
 Marketing Executive Required Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Strong knowledge of digital marketing channels (Google Ads, Meta Ads, LinkedIn).
 </li>
 <li>
 Excellent content writing skills in English (Arabic is a plus).
 </li>
 <li>
 Strong knowledge of UI/UX design principles and responsive web design
 </li>
 <li>
 Understanding of SEO best practices and UI/UX principles.
 </li>
 <li>
 Proficiency in Odoo website management or similar CMS.
 </li>
 <li>
 Analytical mindset with experience in campaign performance optimization.
 </li>
 <li>
 Strong communication, creativity, and attention to detail.
 </li>
 <li>
 Ability to work independently and manage multiple projects simultaneously.
 </li>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, or related field.
 </li>
 <li>
 Minimum 3&ndash;5 years of experience in digital marketing, preferably in logistics, shipping, or related industries.
 </li>
 <li>
 Experience with marketing automation tools and CRM systems is an advantage.
 </li>
 </ul>
</div>

Marketing Executive

AMIDEAST, Inc.

<div>COMPANY DESCRIPTION

Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.

POSITION DESCRIPTION

The Program Specialist provides direct administrative support to the English Language Department for EL corporate programs, including online and in-person educational programs. The Program Specialist supports in overall quality of programs by ensuring timely and accurate program activities, services, and reporting. The Program Specialist works with the EL Department to help improve the quality and efficiency of the programs while serving participants in the best way possible.

RESPONSIBILITIES
<ul>
<li>Report to corporate clients on sessions delivered and attendance</li>
<li>Coordinate English Language closed classes schedules for corporate clients</li>
<li>Conduct site visits for corporate classes and oversee the logistical, administrative and operational aspects of the training</li>
<li>Inform Sales Manager of corporate numbers to track PO</li>
<li>Issue a request for invoice to Finance department on monthly basis and before the end of each month provide necessary back-up documentation</li>
<li>Responsible for extracting the scores of the students &amp; uploading it on the shared drive per term</li>
<li>Responsible for requesting packs from Marketing per term based on registration</li>
<li>Responsible for requesting material access for PMP classes from the Headquarters</li>
<li>Create and maintain unarchiving system on Amideast shared point for all documentation related to corporate programs</li>
<li>Responsible for procurement, administrative and logistical support for training accommodation and travel arrangements along with other administrative tasks for corporate clients when needed</li>
<li>Responsible for scheduling online sessions on Zoom by checking availability and assigning accounts to instructors and sending links to participants</li>
<li>Responsible for creating and sending Zoom link and or classroom assignment and other logistics to teacher and the student in private tutoring sessions</li>
<li>Responsible for creating WhatsApp group and adding the students for corporate closed classes</li>
<li>Relaying participant and clients&rsquo; inquiries, comments, complaints and suggestions to the Program Lead</li>
<li>Communicate regularly via email, WhatsApp, and telephone with participants for all programs to provide updated information about program/training components, contents and arrangements</li>
<li>Oversee EL WhatsApp groups to ensure accurate and timely information is shared with all participants for all programs</li>
<li>Upload Amideast classes, quizzes, and training materials for all programs on Learning Management System (LMS)</li>
<li>Collect and organize pay sheet documents for trainers and instructors to be reviewed by Senior Academic Coordinator and approved by English Language &amp; Training Programs Manager</li>
<li>Support in observing evening classes when needed</li>
<li>Assist with grants when needed
Communication and Coordination:
</li></ul><ul><li>Create and manage WhatsApp groups to facilitate communication between teachers and participants, ensuring smooth information flow and timely updates
Placement Testing and Grouping:
</li></ul><ul><li>Group participants into classes based on their placement test results and distribute them accordingly</li>
<li>Administer placement tests (PT) to assess participants' skill levels and determine appropriate class placements
Scheduling and Classroom Management:
</li><li>Develop and maintain a detailed schedule for classes, ensuring alignment with classroom availability and teacher schedules</li>
<li>Assign available teachers to classes based on their expertise and availability</li>
<li>Monitor and manage classroom allocations to avoid conflicts and ensure smooth operations
Attendance and Performance Tracking:
</li><li>Track and record attendance for both teachers and participants on a regular basis</li>
<li>Open and manage online quizzes, track participants' performance, and ensure marks are recorded accurately</li>
<li>Follow up with participants and teachers regarding attendance issues or performance concerns
Certification and Reporting:
</li><li>Coordinate with the administration department to create and distribute certificates for participants upon course completion.</li>
<li>Follow up with customers to provide attendance and technical reports as required
Feedback and Surveys:
</li><li>Conduct surveys with clients and participants to gather feedback and improve program quality
Administrative Tasks:
</li><li>Update the program tracker sheet on a weekly basis to reflect progress, attendance, and other key metrics</li>
<li>Support the EL Lead in issuing invoices for corporate clients and ensure they are shared with the finance department for timely collection
Additional Responsibilities:
</li><li>Ensure all program activities are aligned with organizational policies and requirements</li>
<li>Address any technical or logistical issues that arise during the program</li>
<li>Maintain clear and organized records of all program-related activities, including attendance, performance, and financial data</li>
<li>Provide regular updates to stakeholders on program progress and any challenges encountered</li>
<li>Observe evening classes
Qualifications and Skills
Required
</li><li>3+ years of work experience
</li><li>Knowledge of or experience in development programs</li>
<li>Excellent professional communication skills (written and oral)</li>
<li>Preferred
</li><li>Very good organizational skills</li>
<li>Excellent command of MS Office, especially Word, Excel, and PowerPoint</li>
</ul><ul><li>Ability to multi-task, and work both as a team and independently
</li><li>Ability to work under pressure
</li><li>Detail-oriented
</li><li>Excellent command of English with TOEIC score of 700 minimum and excellent command of Arabic (written and oral)</li>
</ul>
The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee&rsquo;s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.

Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.</div>

Program Specialist (Egypt)

Ethics HR

Description:<ul><li>Develop and implement effective sales strategies to achieve revenue goals.</li><li>Provide technical guidance and support to customers regarding the selection and application of product range.</li><li>Conduct product presentations and demonstrations for customers to showcase features and benefits.</li><li>Submit quotation requests to the sales support team through the CRM system and follow up to ensure the issuance of the quotations.</li><li>Address customer inquiries, concerns, and issues promptly and professionally.</li><li>Analyze market data to identify opportunities for business growth and product improvement.</li><li>Commit to use CRM system to maintain accurate and up-to-date records of sales activities and customer interactions.</li><li>Provide regular sales reports to management.</li><li>Work closely with ( technical, sales support, finance, logistics, etc.) team to ensure smooth order processing and delivery for irrigation and water utility projects.</li></ul>Requirements:<ul><li>Bachelor's Degree in Mechanical Engineering from a reputable university, additional certifications are a plus.</li><li>2-4 years of relevant experience in the infrastructure field (pumps, valves, joints, etc.).</li><li>Presentable.</li><li>Excellent communication skills.</li><li>Proficiency in using CRM software and other relevant computer tools (Microsoft office, etc.).</li></ul>Job Type: Full-time

Mechanical Sales Engineer

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