loss prevention supervisor

Marriott International

<div>Additional Information 
Job Number26053958 
Job CategoryLoss Prevention &amp; Security 
LocationSheraton Montazah Hotel, Corniche Road, Alexandria, Egypt, Egypt, 21923 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Manages security/loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Security/Loss Prevention Operations
<ul><li>Assists in the development and implementation of emergency procedures.</li></ul>
<ul><li>Conducts investigation of all losses of property assets and refers to proper management for disposition.</li></ul>
<ul><li>Deploys security staff to effectively monitor and protect property assets.</li></ul>
<ul><li>Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.</li></ul>
<ul><li>Conduct periodic patrols of entire property and parking areas.</li></ul>
<ul><li>Recognize success across areas of responsibility.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.</li></ul>
<ul><li>Implements action plans to monitor and control risk.</li></ul>
<ul><li>Maintains required reports and documentation regarding patrols of property and parking areas.</li></ul>
<ul><li>Provides means for obtaining necessary medical attention on a timely basis.</li></ul> 
Leading Security/Loss Prevention Teams
<ul><li>Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers.</li></ul>
<ul><li>Celebrates successes by publicly recognizing the contributions of team members.</li></ul>
<ul><li>Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &quot;open door&quot; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Meet quality standards and customer expectations on a daily basis.</li></ul>
<ul><li>Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul> 

Conducting Human Resources Activities
<ul><li>Assists in minimizing cost of accident claims through aggressive claims management.</li></ul>
<ul><li>Brings issues to the attention of Human Resources as necessary.</li></ul>
<ul><li>Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.</li></ul>
<ul><li>Conducts hourly employee performance appraisals according to Standard Operating Procedures.</li></ul>
<ul><li>Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul>
<ul><li>Administer property policies fairly and consistently.</li></ul>
<ul><li>Maintain first aid and CPR certifications required for Loss Prevention officers.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.</li></ul>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul> 
Additional Responsibilities
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Develops and maintains a working relationship with local law enforcement authorities.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Dir-Loss Prevention

Hilton

<div>
 A Security Supervisor keeps constant vigilance of activity on and around the hotel property and reports, with documentation, incidents with the intent of improving the safety and security of Guests, Team Members, and others.
 
 
 
 What will I be doing?
 
 
 
 As a Security Supervisor, you are responsible for the safety and security of all Guests, Team Members and contractors, and visitors while at the hotel. A Security Supervisor is also responsible for the safety and security of the hotel premises and the oversight of the Security Team. Specifically, the Security Supervisor will perform the following tasks at the highest level of service:
 
 
 <ul>
 <li>
 Constant vigilance of hotel operations and premises
 </li>
 <li>
 Maintain all documents and key systems to legal and Company requirements
 </li>
 <li>
 Recommend improvements in surveillance, security, and fire systems
 </li>
 <li>
 Review, quickly and thoroughly, any incidents with the intention of preventing re-occurrences
 </li>
 <li>
 Train and supervise the Security Team, organize work schedules, and ensure all policies are followed
 </li>
 <li>
 Conduct regular briefings with the Security Team
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Security Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous security experience, preferably working within an industry which monitored large volumes of people movement
 </li>
 <li>
 Experience in planning, organizing, and enforcing security systems
 </li>
 <li>
 Current and working knowledge (proof of valid qualifications required) of fire, safety, and first aid
 </li>
 <li>
 Excellent inter-personal and communication skills
 </li>
 <li>
 Excellent personal presentation
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous training experience with relevant qualifications
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Security and Loss Prevention
</div>

Security Supervisor

Go Business

Loss Prevention Officer Role OverviewThe Loss Prevention Officer supports store operations by protecting company assets, minimizing shrinkage, and ensuring a safe, secure, and welcoming environment. In a fast-paced, customer-focused coffee chain, this role balances security with excellent customer service and brand standards.Key Responsibilities<ul><li>Cash &amp; POS Compliance</li><li>Monitor POS transactions, refunds, and voids for irregularities</li><li>Ensure strict adherence to cash handling procedures</li><li>Conduct spot checks, till audits, and cash reconciliations</li><li>Shrinkage &amp; Theft Prevention</li><li>Identify and prevent internal theft (e.g., unauthorized discounts, free items)</li><li>Deter external theft through visible presence and awareness</li><li>Investigate incidents and support disciplinary processes</li><li>Inventory &amp; Waste Control</li><li>Monitor high-value and high-usage items (coffee beans, syrups, dairy, merchandise)</li><li>Identify patterns of waste, spoilage, or misuse</li><li>Partner with store managers to improve stock control and ordering accuracy</li><li>Store Surveillance &amp; Audits</li><li>Review CCTV footage (where available)</li><li>Conduct routine operational audits (cash, stock, safety compliance)</li><li>Ensure adherence to company policies and standard operating procedures</li><li>Safety &amp; Security</li><li>Maintain a safe environment for customers and baristas</li><li>Respond to incidents such as disturbances, theft, or emergencies</li><li>Ensure emergency procedures are understood and followed</li><li>Training &amp; Awareness</li><li>Train team members on loss prevention practices and policies</li><li>Promote a culture of accountability and integrity</li><li>Support onboarding of new staff on security procedures</li><li>Reporting &amp; Communication</li><li>Prepare detailed incident reports and audit findings</li><li>Track trends and provide recommendations to management</li><li>Liaise with area managers and corporate teams</li></ul>Requirements &amp; Qualifications<ul><li>High school diploma or equivalent (security certification is a plus)</li><li>2&ndash;5 years of experience in retail, hospitality, or loss prevention</li><li>Experience in high-volume, customer-focused environments preferred</li><li>Familiarity with POS systems and retail audit processes</li><li>Strong understanding of theft and fraud prevention techniques</li></ul>Key Skills<ul><li>Strong observational and analytical skills</li><li>High integrity and professionalism</li><li>Excellent communication and interpersonal skills</li><li>Ability to work discreetly in a customer-facing environment</li><li>Conflict management and de-escalation skills</li></ul>Working Environment<ul><li>Fast-paced, high customer traffic coffee shop</li><li>Shift work including early mornings, evenings, weekends, and holidays</li><li>Combination of floor presence and back-office analysis</li></ul>KPIs / Success Metrics<ul><li>Reduction in shrinkage (cash and inventory)</li><li>Compliance scores from store audits</li><li>Reduction in policy violations</li><li>Staff awareness and adherence to procedures</li><li>Incident response effectiveness</li></ul>Success Profile (Starbucks-Style Culture Fit)<ul><li>Customer-first mindset while maintaining security</li><li>Calm, approachable, and professional demeanor</li><li>Strong alignment with brand values: respect, teamwork, and accountability</li><li>Ability to blend into operations while maintaining vigilance</li></ul>Job Type: Full-timeWork Location: In person

Loss Prevention Officer

<div>Additional Information 
Job Number26053983 
Job CategoryLoss Prevention &amp; Security 
LocationBab Samhan a Luxury Collection Hotel Diriyah, 7628 King Faisal Ibn Abd Al Aziz Road, Diriyah, Riyadh, Saudi Arabia, Saudi Arabia, 13712 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. 
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

HomeGoods

<div>HomeGoods<div>
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You&rsquo;ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you&rsquo;re working in our four global Home Offices, Distribution Centers or Retail Stores&mdash;TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you&rsquo;ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family&mdash;a Fortune 100 company and the world&rsquo;s leading off-price retailer.</div>
Job Description:
Opportunity: Grow Your Career
Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines.<ul><li>
Provides timely, courteous and knowledgeable service to customers</li><li>
Engages customers, providing support and creating a positive shopping environment</li><li>
Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence</li><li>
Observes accurate checkout procedures for customers and Associates</li><li>
Communicates shrink-related concerns to Store Management and Loss Prevention</li><li>
Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.</li><li>
Coordinates and completes shrink-related activities in partnership with Store Management</li><li>
Supports and participates in store shrink reduction goals and programs</li><li>
Promotes a culture of honesty and integrity; maintains confidentiality</li><li>
Encourages Associate use of shrink reduction resources</li><li>
Promotes safety awareness and supports maintenance of a safe environment</li><li>
Follows through on commitments; accomplishes goals with minimum supervision</li><li>
Adheres to all labor laws, policies, and procedures</li><li>
Performs other duties as assigned</li></ul>
Who We&rsquo;re Looking For: You.<ul><li>
Excellent communication skills and good judgment</li><li>
Ability to respond appropriately to changes in direction or unexpected situations</li><li>
Standout colleague, working effectively with peers and supervisors to accomplish tasks</li><li>
Able to work a flexible schedule to support business needs</li><li>
0-2 years retail or security experience</li></ul><div>
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care &amp; cell phone discounts; pet &amp; legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.</div>
Address:
980 Freeport Rd
Location:
USA HomeGoods Store 1154 Pittsburgh PA
This position has a starting pay range of $13.25 to $17.10 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.</div>

Loss Prevention Customer Service Associate

Marshalls

<div>Marshalls<div>
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You&rsquo;ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you&rsquo;re working in our four global Home Offices, Distribution Centers or Retail Stores&mdash;TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you&rsquo;ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family&mdash;a Fortune 100 company and the world&rsquo;s leading off-price retailer.</div>
Job Description:
Opportunity: Your Your Career
Completes the daily tasks required for Store Loss Prevention and safety programs. Maintains positive relationships with Store Management. Conducts apprehensions within established policies and guidelines. Communicates with store Associates on damage and shrink initiatives. Identifies and resolves internal and external theft.<ul><li>
Adheres to established shoplifter guidelines and policies</li><li>
Provides timely, courteous and knowledgeable service to customers</li><li>
Promotes a culture of honesty and integrity; maintains confidentiality</li><li>
Observes, apprehends, and/or deters any acts of dishonesty from outside sources</li><li>
Participates in investigations and surveillance as assigned</li><li>
Ensures apprehensions are consistent with store theft activity</li><li>
Completes and distributes paperwork in an accurate and timely manner</li><li>
Maintains appropriate evidence, demonstrates understanding of law enforcement procedures and professionally participates in legal activities as needed (e.g., police calls, etc.)</li><li>
Coordinates and complete shrink related activities in partnership with Store Management</li><li>
Adheres to all labor laws, policies, and procedures</li><li>
Supports and participates in store shrink reduction goals and programs</li><li>
Encourages Associate use of shrink reduction resources</li><li>
Promotes safety awareness and supports maintenance of a safe environment</li></ul>
Who We&rsquo;re Looking For: You.<ul><li>
Excellent communication skills and sound judgment</li><li>
Basic computer skills</li><li>
Basic time management skills</li><li>
Investigative / analytical skills</li><li>
Ability to respond appropriately to changes in direction or unexpected situations</li><li>
Standout colleague, working effectively with peers and supervisors to accomplish tasks</li><li>
Able to work a flexible schedule to support business needs</li><li>
0-2 years retail or security experience</li></ul><div>
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care &amp; cell phone discounts; pet &amp; legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.</div>
Address:
9210 Rockaway Blvd
Location:
USA Marshalls Store 0497 Ozone Park NY
This position has a starting pay range of $17.00 to $20.40 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.</div>

Loss Prevention Detective

CARVANA

<div>Pay Range: $50-$62k annually

About Carvana

If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We've been changing the game since 2013, and we're not taking our foot off the gas now. Want more of the story? Check out our background here.

About the team and position

As a Functional Lead, you will be an integral part of the Safe and Secure Team executing programs and processes at our Headquarter facilities to ensure our team members and assets are protected. At our front desks, our Safe &amp; Secure Associates are the face of Carvana to our employees, vendors, and visitors. As a Functional Lead, you'll be the direct supervisor of these Associates which includes supervising their day-to-day activities as a team, providing training and coaching on proper protocols/procedures, and continuously upholding a high level of performance.

You will be a leader in Safe &amp; Secure and act as a representative of Carvana to both internal and external partners in routine meetings and day-to-day activities. The ideal candidate for this role is passionate about developing and maintaining effective security and safety policies. This role requires the ability to articulate and demonstrate desired behavior, provide timely, effective, and actionable feedback, and to motivate others to balance urgency and quality. 


What you'll be doing
<ul>
<li>Oversee day-to-day activities of assigned team; identify team's strengths and weaknesses; determine areas of opportunity and the appropriate steps to improve.</li>
<li>Identify and evaluate trends, evaluate outcomes, and develop plans to accomplish team tasks and objectives.
</li><li>Engage assigned team, provide appropriate coaching, development and performance management; offer feedback and demonstrate desired skills.
</li><li>Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana's Values.</li>
<li>Proactively communicate information to team members, providing clear understanding of expectations, performance measures, and goals.</li>
<li>Prevent and resolve conflict among team members.</li>
<li>Monitor and ensure adherence to systems, policies, procedures, and performance standards.</li>
<li>Maintain staff by recruiting, selecting, orienting, and training employees.</li>
<li>Positively reinforce and monitor progress toward team goals.</li>
<li>Timely and effectively communicate information to other relevant teams and stakeholders.</li>
<li>Support leadership and participate in implementation and execution of team/department initiatives, and strategies.</li>
<li>Escalate significant high risk issues to senior-level management as necessary and provide recommendations to ensure our teams are safe and our business operations are maintained.</li>
<li>Ensure the safety of our associates by monitoring and developing solutions that meet all local, state and federal requirements.</li>
<li>Implement, execute, and directly lead our Incident Management program at our HQ locations.</li>
<li>Plan and Lead the Incident Management Program for the site, focusing on sustainable awareness and effective preparedness. Key facilitator in an emergency situation for the site.</li>
<li>Directly lead the processes related to our Safe &amp; Secure Technology that supports our HQ locations Ensure equipment is properly functioning, that issues are addressed, and that our processes relating to badge access, server room controls, monitoring alerts, and overall health of the program are running like a well oiled machine.</li>
<li>Ensure the team properly records all incidents, ensures system information is accurate and actionable. Complete after action reviews to determine root causes of reported safety incidents and make improvement recommendations to the Manager, Corporate Security.</li>
<li>Implement and monitor visitor and vendor check-in processes, providing regular team member training and coaching.</li>
<li>Implement and conduct risk assessments of our HQ facilities.</li>
<li>Work with the Safe and Secure Operations Center leadership to provide support when business needs require.</li>
<li>Assign work and hold team members accountable to expectations and deliverables.</li>
<li>Ensure the team always has appropriate staffing that meet relevant KPIs and goals.</li>
<li>Be available and onsite during business hours that could occasionally exceed 40 hours in a week.</li>
<li>Occasionally be available outside of traditional business hours, as needed.</li>
<li>Perform other duties as assigned.</li>
</ul>
What you should know/have
<ul>
<li>High School Diploma or equivalent.</li>
<li>3+ years experience in physical security operations and/or loss prevention.</li>
<li>1+ years experience directly supervising/managing a team.</li>
<li>Demonstrated ability to coach team members to deliver a consistent, top-notch customer service experience.</li>
<li>Experience working closely and communicating effectively with a diverse set of stakeholders in an ever-changing, rapid growth environment with tight deadlines.</li>
<li>Demonstrated ability to take initiative in a constantly-changing work environment while maintaining flexibility and a collaborative attitude.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Able to help create, develop and implement process improvement(s).</li>
<li>Crisis Management Leadership experience.</li>
<li>Valid driver's license and insurable DMV required.</li>
</ul>
We'd love it if you also have
<ul>
<li>A Bachelor's degree (or higher) from an accredited college or university, ideally in business, criminal justice, crisis management, security operations.</li>
<li>Experience with project management software.</li>
</ul>
Proficiency in Microsoft Excel/Google Sheets.

What we'll offer in return
<ul>
<li>Full-Time Salaried position.</li>
<li>Medical, Dental, and Vision benefits.</li>
<li>401K with company match.</li>
<li>A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more..</li>
<li>A great wellness program to keep you healthy and happy both physically and mentally.</li>
<li>Access to opportunities to expand your skill set and share your knowledge with others across the organization.</li>
</ul><ul><li>A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow.</li></ul> 


Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.
<ul>
<li>Must be able to read, write, speak and understand English.</li></ul> 


Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 


Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div>

Security Lead - 2nd/3rd Shift

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Security Lead - 2nd/3rd Shift