lounge manager

Hilton

<div><p>Executive Lounge Manager</p><p>
An Executive Lounge Manager-Supervisor is responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advise and information is delivered when requested.<br>
</p><br>
<br>
<b>What will I be doing?</b><br>
<p>An Executive Lounge Manager-Supervisor, you are responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advise and information is delivered when requested. An Executive Lounge Manager-Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Manage the performance of the Executive Lounge in the hotel</li>
<li>Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations</li>
<li>Handle enquiries and complaints, promptly and efficiently</li>
<li>Ensure that all Guest supplies and amenities are offered and replenished to the required standards</li>
<li>Manage a Team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations, attractions and landmarks in the vicinity</li>
<li>Ensure the Team projects a professional manner with an emphasis on hospitality and Guest service</li>
<li>Ensure the Team complies with Hotel security, fire regulations and all health and safety legislation</li>
<li>Executive tasks as instructed by the Executive Lounge Supervisor or Manager</li>
<li>Serve your role and Team in an environmentally-conscience manner</li></ul><b>
What are we looking for?</b><br>
<p>Executive Lounge Manager-Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Previous supervisory experience in the hotel, leisure or retail sector</li>
<li>Calm, efficient and organised</li>
<li>Excellent personal presentation and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
<li>Ability to listen and respond to demanding Guest needs</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Previous experience in Executive Lounge Supervisor or Manager in a hotel environment</li>
<li>Multi-lingual</li>
<li>Accountable and resilient</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a range of different work situations</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Executive Lounge Manager

Accor

<div><div>Company Description</div><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.</p><p><b>
Sofitel Riyadh Hotel &amp; Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth</b><br>
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.</p><div><br>
Job Description</div><p><br>
To lead and oversee the daily operations of the Lobby Lounge, ensuring the highest level of personalized service, product excellence, and brand representation. The role focuses on creating exceptional guest experiences, driving revenue through strategic initiatives.</p><p><b>
KEY ROLES &amp; RESPONSIBILITIES</b></p><p><b>
Operational Excellence</b></p><ul><li>
Oversee and coordinate all Lobby Lounge operations to ensure smooth, efficient, and refined service delivery.</li><li>
Ensure ambience, presentation, and service consistently reflect the brand&rsquo;s luxury standards.</li><li>
Conduct regular inspections of service areas to ensure hygiene, cleanliness, and setup excellence.</li><li>
Implement and monitor SOPs in line with corporate and local F&amp;B standards.</li></ul><p><b>
Guest Experience</b></p><ul><li>
Lead by example in providing gracious, attentive, and intuitive service.</li><li>
Handle guest feedback promptly, ensuring effective service recovery and reinforcing guest loyalty.</li><li>
Maintain and update a database of guest preferences to support personalized experiences and repeat visits.</li></ul><p><b>
Team Leadership &amp; Development</b></p><ul><li>
Demonstrate superior product knowledge across all menu items, including afternoon tea, beverages, and seasonal offerings.</li><li>
Recruit, train, and develop a high-performing team that embodies the hotel&rsquo;s service philosophy.</li><li>
 Conduct daily briefings, performance evaluations, and ongoing training focused on guest engagement, product knowledge, and upselling.</li><li>
Foster creativity and initiative among team members to enhance guest experiences.</li><li>
Ensure professional grooming and behavior in line with brand standards.</li></ul><p><b>
Financial Performance</b></p><ul><li>
Manage outlet financial performance through cost control, inventory management, and revenue optimization.</li><li>
Collaborate with F&amp;B Management and Finance to review budgets, forecasts, and profit margins.</li><li>
Monitor sales trends, identify opportunities, and implement strategies to maximize profitability.</li></ul><p><b>
Collaboration &amp; Compliance</b></p><ul><li>
Liaise effectively with Kitchen, Engineering, Housekeeping, and Stewarding teams to ensure seamless operations.</li><li>
Ensure full compliance with HACCP, Municipality, and hotel sustainability, health, and safety standards.</li><li>
Oversee daily opening and closing procedures, cash handling, and reporting accuracy.</li></ul><p><b>
PERSONAL ATTRIBUTES</b></p><ul><li>
Strong sense of ownership and attention to detail, reflecting a five-star service culture.</li><li>
Exceptional communication and interpersonal skills.</li><li>
Sophisticated presentation and grooming reflective of a luxury environment.</li><li>
Strong leadership and people management abilities.</li><li>
Creative mindset with a passion for hospitality and guest engagement.</li><li>
Culturally aware and capable of managing a diverse, multicultural team.</li><li>
Excellent problem-solving and decision-making skills.</li></ul><div><br>
Qualifications</div><br>
<ul><li>
Advanced knowledge of luxury service standards (e.g., LQA) preferred.</li><li>
Degree or Diploma in Hospitality Management or equivalent.</li><li>
Fluent in English; additional languages are an asset.</li><li>
Minimum 3&ndash;5 years of F&amp;B management experience in a luxury hotel or upscale restaurant environment.</li><li>
Proven success in managing high-volume operations with a focus on afternoon tea, lounge, or all-day dining concepts.</li><li>
Demonstrated track record in guest satisfaction and team development.</li></ul></div>

Lobby Lounge Manager

A luxury hospitality brand in Ras Al Khaimah is seeking a Lobby Lounge & Concept Store Manager. This role involves overseeing operations, ensuring exceptional guest experiences, and managing retail within a vibrant social hub. The ideal candidate has hospitality or retail management experience, strong leadership skills, and a passion for fashion and design. A competitive package and growth opportunities are offered.

Luxury Lobby Lounge & Concept Store Lead

Al Falak Cafe

<p>We Are Hiring | Shisha Lounge &amp; Restaurant Manager</p><p>Join one of Dubai&rsquo;s most atmospheric high-end shisha lounges &amp; restaurants.</p><p>We are looking for a manager who truly understands shisha, fine dining, and luxury experiences.</p><p>Your Mission:</p><ul><li>Create a unique shisha and dining experience that makes every guest feel at home.</li></ul><ul><li>Lead, manage, and inspire the team to ensure consistent quality and service.</li></ul><ul><li>Organize DJ nights, themed events, and exclusive parties to elevate the brand.</li></ul><ul><li>Build and maintain VIP relationships, understanding the needs of high-end clientele.</li></ul><p>What We&rsquo;re Looking For:</p><ul><li>3&ndash;5 years of management experience in restaurants or shisha lounges.</li></ul><ul><li>Fluent in English (Arabic or Russian is a plus).</li></ul><ul><li>Strong knowledge of shisha culture and premium lifestyle.</li></ul><ul><li>Leadership, execution skills, and the ability to stay calm under pressure.</li></ul><p>What We Offer:</p><ul><li>Competitive salary + performance bonuses.</li></ul><ul><li>A unique opportunity to work with an international, high-end clientele.</li></ul><p>If you want to be the driving force behind a luxury shisha &amp; dining experience, we&rsquo;d love to hear from you.</p><p>Apply now and step into the spotlight!</p><p>Job Type: Full-time</p><p>Pay: From AED7,000.00 per month</p><p>Experience:</p><ul><li>Restaurant Manager: 5 years (Required)</li></ul>

Restaurant Manager

<div><div>Company Description</div><p><br>
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa - The Art Of Well Being and the Fairmont Falcons Kids&rsquo; Club.</p><div><br>
Job Description</div><br>
<ul><li>
Oversees the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.</li><li>
Incorporate duties specific to In-Room Dining management, emphasizing the synchronization of service standards and menu offerings between the lobby lounge restaurant and IRD.</li><li>
Oversee the seamless execution of service delivery that meets room service expectations, focusing on timing, food quality, and the customization of orders to cater to guest preferences.</li><li>
Develop and implement strategies to enhance revenue and operational efficiency across the lobby lounge restaurant and IRD services. Initiate promotional campaigns, special offers, and loyalty programs that cater to both regular and in-room guests, driving both satisfaction and profitability.</li><li>
Manage logistical challenges specific to IRD, such as ensuring the timely delivery of meals, maintaining food safety and quality during transport, and coordinating with housekeeping to guarantee guest satisfaction and adherence to service standards.</li><li>
Maintains records of staff periodic manner and operating costs.</li><li>
Provides feedback and coaching to the Team regularly.</li><li>
Treats all Team Members fairly, with respect.</li><li>
Sets high standards for appropriate team behavior on shift.</li><li>
Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures.</li><li>
Handles guest complaints in restaurants.</li><li>
Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members.</li><li>
Maintains budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records.</li><li>
Checks the quality of deliveries of fresh food and baked goods.</li><li>
Meets with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items.</li><li>
Arranges for maintenance and repair of equipment and other services.</li><li>
Totals receipts and balance against sales, deposit receipts, and lock facility at end of day.</li><li>
Ensures new products are executed properly the following rollout.</li><li>
Is capable of handling irate customers with a friendly/calm attitude.</li><li>
Ensures product quality and great service.</li><li>
Shows enthusiasm about guest within the restaurant.</li><li>
Is flexible in dealing with changes/problems (e.g., being short staffed).</li><li>
Effectively forecasts restaurant needs.</li><li>
Shifts priorities and goals as work demands change.</li><li>
Priorities tasks effectively to ensure most important tasks are completed on time.</li><li>
Seeks, listens and responds to Guest feedback.</li><li>
Coaches team on how to exceed Guest expectations.</li><li>
Does not blame others; takes accountability for problems.</li><li>
Effectively identifies restaurant problems through reports and can ideate &amp; execute to resolve the same.</li><li>
Is proficient in using computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks.</li><li>
Is proficient in Point of sale (POS) software, inventory software, Restaurant guest satisfactory tracking software etc.</li><li>
You will adhere to Hotel&rsquo;s Hygiene and HACCP standards and ensure it&rsquo;s Standard Operating Procedures and Requirements are fully met.</li><li>
Assists in planning regular and special event Menu.</li></ul><div><br>
Qualifications</div><br>
<ul><li>
Excellent reading, writing and oral proficiency in English</li><li>
Experienced in all aspects of restaurants service</li><li>
Must have experience in Lobby Lounge and/or In-Room-Dining</li><li>
Must be well-presented and professionally groomed at all times</li><li>
Excellent leader and trainer with strong interpersonal skills and attention to detail</li><li>
Ability to motivate employees to work as a team effectively and productively</li><li>
Must possess good communication skills for dealing with diverse staff</li><li>
Ability to coordinate and prioritize multiple tasks</li></ul></div>

Outlet Manager (Lobby Lounge and/or In-Room Dining)

Emirates Palace Mandarin Oriental

<div><div><div><p>Club Lounge Executive
 </p><div></div><div><div><ul><li>544728
</li> </ul></div><div></div><div><ul><li>Rooms
</li> </ul></div><div></div><div><ul><li>Full time
</li></ul></div><div></div><div><ul><li><div>Emirates Palace Mandarin Oriental, Abu Dhabi
</div></li> </ul></div></div><div></div><div><div><div>Add To Favourites
</div></div> <div></div><div>View Favourites
</div>
</div><div><p>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Club Lounge Executive to join our Club Lounge team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p>
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.</p>
<p><b>
About the job</b></p>
<p>
Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Rooms Division department, The Club Lounge Executive is responsible to meet and exceed guest expectations by providing efficient and courteous Front Desk services and courteous Club Lounge service in accordance with Legendary Quality Experiences. The Club Lounge Executive reports to the Club Lounge Manager.</p>
<p><b>
As </b><b>Club Lounge Executive, you will be responsible for the following duties:
</b></p><ul><li>Greet guests warmly, escort them promptly to their rooms, and provide courteous assistance throughout their stay.</li>
<li>Perform efficient and professional check-in and check-out procedures.</li>
<li>Respond to guest inquiries and requests promptly, accurately, and courteously, ensuring all needs are followed up and completed.</li>
<li>Coordinate and arrange guest service requirements by working closely with Concierge, Housekeeping, Telecommunication, Reservations, Room Service, and other departments.</li>
<li>Assist guests in all areas of the hotel and ensure timely delivery of requested items and services.</li>
<li>Handle guests&rsquo; incoming and outgoing correspondence, including messages, mail, and facsimiles.</li>
<li>Address guest preferences and special requirements using information from guest history profiles.</li>
<li>Protect guest privacy and maintain strict confidentiality of all guest information.</li>
<li>Maintain full knowledge of hotel services, facilities, operating hours, restaurant concepts, menus, dress codes, room types, amenities, layouts, and locations.</li>
<li>Stay updated on daily arrivals and departures, as well as local events, attractions, and holiday schedules.</li>
<li>Promote and upsell hotel services, facilities, and outlets when appropriate.</li>
<li>Demonstrate teamwork by cooperating and assisting colleagues and departments to ensure delivery of exceptional service.</li>
<li>Work closely with the Concierge team to support the delivery of personalized Emirates Palace Mandarin Oriental, Abu Dhabi service standards.</li>
<li>Maintain cleanliness and proper functioning of departmental equipment and supplies.</li>
<li>Handle the cash drawer in accordance with the MOHG Controller&rsquo;s Manual and verify cash float amounts at the beginning and end of each shift.</li>
<li>Communicate clearly with the Accounts Department and maintain sufficient knowledge of accounting procedures to support guest and management requests for historical data.</li>
<li>Analyse and resolve guest issues using good judgment, while remaining calm, courteous, and professional.</li>
<li>Maintain a confident, professional image and ensure all interactions reflect the hotel&rsquo;s service standards.</li>
<li>Perform any additional reasonable duties assigned by the Club Lounge Manager.</li>
</ul>
<p><b>As </b><b>a Club Lounge Executive, we expect from you:</b></p>
<ul>
<li>Previous experience in the same role in a luxury hotel is required, resort experience is a plus</li>
<li>Certification or Diploma in Hospitality Management is preferred</li>
<li>Strong and Excellent interpersonal and communication skills with a focus on delivering personalized guest service</li>
<li>Fluency in English required; additional languages is an advantage</li>
</ul>
<p><b>Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
<p><b>We&rsquo;re Fans. Are you?</b></p></div></div></div></div>

Club Lounge Executive

Mandarin Oriental Hotel Group

<div><p>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Club Lounge F&amp;B Service Attendant to join our Club Lounge team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p>
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.</p>
<p><b>
About the job</b></p>
<p>
Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Club Lounge Department, the Club Lounge F&amp;B Service Attendant is responsible for meeting and exceeding guest expectations by providing efficient and courteous Club Lounge services, guest relations and excellent food and beverage service in accordance with Legendary Quality Experiences. The Club Lounge F&amp;B Service Attendant reports to the Club Lounge Manager.</p>
<p><b>
As</b> <b>Club Lounge F&amp;B Service Attendant, you will be responsible for the following duties:</b></p>
<ul>
<li>Maximize Guest Loyalty and Guest Satisfaction in daily operation.</li>
<li>Ensure Legendary Quality Experience (LQE) standards are fully implemented, maintained, and executed to meet and exceed guests&rsquo; expectations.</li>
<li>Provide recommendations for wine and dining.</li>
<li>Ensure the beverage and self-service stations are properly set with sufficient stocks.</li>
<li>Maintain neatness and cleanliness of the Mandarin Club Lounge.</li>
<li>Set up the Breakfast buffet and prepare the lounge for breakfast service.</li>
<li>Seat the guest and provide excellent service for breakfast and drink service.</li>
<li>Set up the buffets on time and replenish them if necessary.</li>
<li>Clear and reset the tables.</li>
<li>Prepare and serve drinks and cocktails.</li>
<li>Keep the pantry and lounge in perfect condition.</li>
<li>Clean the operating equipment if there is no steward in the afternoon/evening.</li>
<li>Serve welcome drink when there is a check-in.</li>
<li>Collect the afternoon and evening buffet set-ups from the kitchen and return the leftovers.</li>
<li>Counts the operating equipment.</li>
<li>Collect the orders from the storeroom.</li>
<li>Prepare the operating equipment daily for the service.</li>
</ul>
<p><b> As</b> <b>Club Lounge F&amp;B Service Attendant</b><b>, we expect from you:</b></p>
<ul>
<li>Previous experience in the same role in a luxury hotel is preferred, resort experience is required</li>
<li>Fluent in English, additional language will be a benefit</li>
<li>Initiative with good customer service skills</li>
<li>Related working F&amp;B experience in hotel/restaurant is a must</li>
<li>Enjoy interacting with guests and meeting new people</li>
<li>Good communication and interpersonal skills, team player</li>
<li>Dynamic and energetic</li>
</ul>
<p><b> </b><b>Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
<p><b>We&rsquo;re Fans. Are you?</b></p></div>

Club Lounge F&B Service Attendant

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