lounge manager

NUWU Cannabis Marketplace

<div><h1 class="jobSectionHeader"><b>Job Summary:</b></h1>
<div>
Sky High Lounge, a premier cannabis lounge, is seeking a dedicated and dynamic Assistant Manager to join our team. The Assistant Manager will oversee the daily operations of the lounge, ensuring exceptional customer service and smooth management of staff, including Dabtenders, servers, and barback employees. This role requires a proactive leader with strong organizational and interpersonal skills.</div><p></p><h1 class="jobSectionHeader"><b><br>
Key Responsibilities:</b></h1>
<ul><li>
<div>Supervise, train, and support dabtenders, servers, and barbacks. Ensure staff adhere to company policies and procedures.</div>
</li><li>
<div>Maintain high standards of customer service. Address and resolve customer inquiries and complaints promptly.</div>
</li><li>
<div>Assist in managing daily operations, including opening and closing procedures, inventory management, and ensuring health and safety compliance.</div>
</li><li>
<div>Create and manage staff schedules to ensure adequate coverage during all shifts.</div>
</li><li>
<div>Assist in inventory, budgeting, financial reporting, and cash handling procedures. Monitor sales and expenses to ensure financial targets are met.</div>
</li><li>
<div>Conduct ongoing training sessions for staff to enhance their knowledge and performance.</div>
</li><li>
<div>Foster a positive and productive work environment.</div>
</li><li>
<div>Ensure all operations comply with applicable regulations and best practices. Stay updated on industry trends and legal changes.</div>
</li><li>
<div>Assist in planning and executing special events and promotions to enhance customer experience and drive sales.</div>
</li></ul>
<h1 class="jobSectionHeader"><b>Qualifications:</b></h1>
<ul><li>
<div>Proven experience in a supervisory or managerial role, preferably in the hospitality or cannabis industry.</div>
</li><li>
<div>Strong understanding of cannabis products and consumption methods.</div>
</li><li>
<div>Excellent communication, leadership, and organizational skills.</div>
</li><li>
<div>Ability to handle high-stress situations and resolve conflicts effectively.</div>
</li><li>
<div>Proficiency in using point-of-sale systems and inventory management software.</div>
</li><li>
<div>Knowledge of applicable cannabis laws, regulations, and best practices.</div>
</li><li>
<div>Ability to work flexible hours, including nights, weekends, and holidays.</div>
</li><li>
<div>Nevada Food Handlers Card Required.</div>
</li></ul>
<h1 class="jobSectionHeader"><b>Physical Requirements:</b></h1>
<ul><li>
<div>Stand, kneel, and walk for an extended period of time.</div>
</li><li>
<div>Lift up to 30 lbs.</div>
</li><li>
<div>Bend, twist, and perform light physical labor.</div>
</li></ul>
<h1 class="jobSectionHeader"><b>Work Environment:</b></h1>
<ul><li>
<div>Frequent interaction with customers and team members.</div>
</li><li>
<div>Fast-paced environment with exposure to varying temperatures, elevated noise, and scents.</div>
</li><li>
<div>No travel required.</div></li></ul></div><p></p>

Assistant Lounge Manager

Kempinski Hotel

<div> The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. </div> <div> </div> <div> At all times, they must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel. </div> <ul> <li> Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards. </li> <li> Ensure that LQA results are above 85%.</li> <li> Upon check in, register guest and assign rooms.  Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.  Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.  Upon departure of guests, process the guest check out procedures. Inquire for last minute charges.  Receive payment from guests. Settle the guest account and give copy of the invoice. </li> <li> Handle all front office cashiers  transactions such as posting charges to guests and exchanging foreign currency according to the procedures.  At the end of shift, balance their cash float. </li> <li> Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle.  It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.</li> <li> Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests. </li> <li> Keep informed of product and service knowledge as well as the hotel daily and meeting activities.  </li> <li> Possess a working knowledge of the room reservation procedures.  </li> <li> Maintain the neatness of their working area.</li></ul>

Executive Lounge Manager

Botánica

<p><b>Lounge Floor Manager &amp; Trainee GM at Botanica Bahrain </b></p><p><b>Key points:</b></p><ul><li>Senior leadership position in a successful, premium late night party venue.</li><li>Direct line management of a floor team of 12 waiters, trainees &amp; cleaners.</li><li>Reports to the General Manager and Operations Manager, alongside Bar, Reception &amp; Kitchen heads.</li><li>Coaching &amp; direct progression opportunity toward a General Manager role.</li></ul><p><b>Essential requirements</b></p><ul><li>Working at night, with alcohol, in a party environment must be well within your comfort zone.</li><li>Extensive experience of working with nightlife. Needs an innate familiarity with the flow of floor service.</li><li>Applications open to candidates based in Bahrain, or those reasonably able to travel to Bahrain for interview.</li><li>People skills; the ability to build relationships and manage the needs of demanding clients.</li><li>Excellent communication skills written and verbal, fluency in English.</li><li>Aptitude &amp; enthusiasm for efficient, digital administration.</li><li>Natural proactivity; not a role for people who wait to be told.</li><li>Leadership skills and the ability to collaborate effectively with peers.</li></ul><p><b>Package</b></p><ul><li>Salary dependent on candidate experience &amp; accommodation requirements, expected to be in the region of BD1k</li><li>48 hour working week, 2 days off</li><li>Health insurance, 30 day leave, two year return flight ticket to home country,</li></ul><p><b>About Botanica:</b></p><ul><li>Aspiring to be the preeminent nightlife destination in Bahrain.</li><li>Beautiful Mediterranean inspired decor, a retractable roof, and a late night party vibe, all under the shade of a giant palm tree.</li><li>See botanicabahrain on IG for images &amp; menu</li><li>Fantastic resident DJs playing a blend of international and arabic music.</li><li>Cocktail destination with original signature drinks, house developed ingredients and thoughtfully executed classics</li><li>A scratch kitchen that produces a range of Mediterranean inspired small plates.</li><li>Botanica aims to build teams that people want to be part of, with a closely integrated multicultural staff of 21 nationalities.</li><li>We pride ourselves on the opportunities for personal development that we offer our people; we aim to ensure that those that invest their time and energy see those efforts pay off with their own professional growth</li></ul><p><b>Summary</b></p><ul><li>The role provides a tangible opportunity to step up and shape the future of a project, with the freedom to take control of a wide scope and propose and execute substantive contributions.</li><li>It provides a very real platform to develop leadership &amp; management skills, grow into a wide range of management responsibilities, and on a trajectory towards a general management role.</li><li>The central point around which the other teams orbit, the strength of the floor manager&rsquo;s leadership, his relationships and his drive are integral to the success of the business.</li><li>The focal point of the day to day of the role is PR; the Floor Manager represents the venue to clients and should treat managing client relationships as his priority, balanced with people development and operational management tasks.</li><li>Ultimately, the floor manager is expected to be the driving force for positive change in every area that relates to the floor manager&rsquo;s areas of responsibility, laid out in this document in three sections: guests, team and operational responsibilities.</li></ul><p><b>Guest Responsibilities</b></p><p><b>-1-</b> <b>Guest Relations &amp; PR</b></p><ul><li>Drive the PR aspect of the role and focus on networking with guests; be a &lsquo;face&rsquo; for the brand</li><li>Create memorable experiences in service and engage digitally with guests outside of service.</li><li>Cultivate personal relationships to the point they facilitate repeat reservations.</li><li>Ensure PR efforts align with events, promotional activities and brand messaging.</li><li>Develop your approach to PR under the 1:1 guidance of the GM</li></ul><p><b>-2-</b> <b>Guest Experience</b></p><ul><li>Ensuring a seamless and elevated guest experience, maintaining oversight of client satisfaction</li><li>Actively troubleshoot in the moment and engage with SOPs to mitigate reoccurrences.</li><li>Continually review and audit the customer journey, sharing findings and proposing improvements.</li><li>Proactively work with peers to improve experiences throughout the team.</li><li>Collect and analyse guest feedback to identify trends and propose improvements to the operations team.</li><li>Take responsibility for monitoring all aspects of client interaction to ensure satisfaction.</li></ul><p><b>-3-</b> <b>Client management</b></p><ul><li>Follow direction of GM &amp; collaborate with Reception manager in management of guest relationships</li><li>Oversee all guest interactions from the point the client is seated up to departure</li><li>Contribute effectively to the CRM and data strategy, &amp; maximise the effectiveness of waiter reporting</li><li>Develop data policy to understand guest preferences and tailor experiences accordingly.</li><li>Engage with and supervise structured systems of guest PR</li><li>Build expertise in SevenRooms &amp; contribute to maximising its effective usage.</li><li>Alongside GM, build relationships with local businesses and organisations to the benefit of the venue.</li></ul><p><b>Team Responsibilities</b></p><p><b>-4-</b> <b>Team management</b></p><ul><li>Take full responsibility for the performance, development and behaviour of your team</li><li>Ensure the team is well-trained, highly engaged, and consistently meeting Botanica&rsquo;s standards.</li><li>Develop juniors into waiters, waiters into seniors and seniors into aspiring managers.</li><li>Regularly assess team performance and provide constructive feedback.</li><li>Engage in team-building to foster collaboration and morale.</li><li>Effectively plan, brief and coordinate the team for special events and promotions such as brunch.</li></ul><p><b>-5-</b> <b>Leadership &amp; Culture</b></p><ul><li>Operate as a role model and hold yourself accountable to a high standard of conduct at all times.</li><li>Build trust with those in your team, and take responsibility for each of their conduct.</li><li>Ensure that you take every opportunity to reinforce Botanica culture</li><li>Address and resolve team conflicts to maintain a harmonious work environment.</li><li>Continually look to pre-empt emerging HR situations and address them appropriately.</li></ul><p><b>-6-</b> <b>Training &amp; Development</b></p><ul><li>Focus on training &amp; development, constantly assessing and identifying improvements</li><li>Lead weekly training sessions and aspire to take ownership of training program design</li><li>Take ownership of the Steps of Service and develop their usage effectively.</li><li>In service skill development; use opportunities in the working routine to enhance staff skills &amp; knowledge.</li><li>Proactively &amp; collaboratively execute training sessions together with other seniors.</li><li>Undertake and follow up on effective Professional Development Reviews (PDRs) with your team.</li><li>Lead by example, ensuring your product knowledge is beyond reproach</li></ul><p><b>-7-</b> <b>Team Administration &amp; Communication</b></p><ul><li>Consistently and effectively utilise the slack platform for yourself and your team.</li><li>Maintain a weekly 1 on 1 schedule with all team members.</li><li>Create, maintain and share accurate briefings, checklists and other relevant information.</li><li>Develop and update SOPs for all areas of operations where needed.</li><li>Manage your time and prioritise - delegate and supervise tasks effectively.</li><li>Use, maintain and organise administrative footprint within Google Drive as directed.</li><li>Restructure processes and workflows as needed, collaborating with GM/OM when required.</li><li>Roster management. Review and optimise shift schedules based on guest volume and staff availability.</li><li>Ensure accurate information is shared to accounts for instances such as staff tips &amp; bottle incentives</li></ul><p><b>-8-</b> <b>Team Recruitment &amp; Onboarding</b></p><ul><li>Take a central role in organising and driving all floor recruitment efforts</li><li>Conduct effective first interviews and share feedback.</li><li>Oversee effective cultural &amp; technical onboarding</li><li>Ensure all recruits are well assimilated into the team</li><li>Monitor probation periods carefully, issuing necessary reports and corrective feedback promptly.</li></ul><p><b>Operational Responsibilities</b></p><p><b>-9-</b> <b>Senior Leadership</b></p><ul><li>Develop effective, high trust relationships with Reception, Bar, Kitchen &amp; Security leaders.</li><li>Engage with senior leadership routinely to provide effective feedback.</li><li>Contribute to discussions regarding strategic direction of the venue.</li><li>Ensure that policy is followed publicly, and amendments discussed privately.</li><li>Proactively adopt a &ldquo;How can I help&rdquo; mentality.</li></ul><p><b>-10-</b> <b>Financial Management</b></p><ul><li>Take full ownership of the daily financial closure of the venue</li><li>Lead on POS management; liaise closely with floor &amp; bar to maintain a high standard of POS functionality.</li><li>Utilise POS supplier support &amp; become an expert on Quadranet software</li><li>Ensure all POS is effectively monitored, that data is accurate and effectively managed.</li><li>Consult with department heads to develop pricing recommendations.</li><li>Develop a full understanding of F&amp;B cost control &amp; opportunities for increased profitability.</li></ul><p><b>-11-</b> <b>Inventory Management </b></p><ul><li>Take responsibility for the Sundries cost centre.</li><li>Ensure costs are maintained, orders are placed and weekly sundries inventory is managed.</li><li>Cost control: Identify areas for cost reduction without compromising quality.</li><li>Develop sundries supplier relationship and actively look for savings.</li><li>Take responsibility for non food &amp; beverage stores.</li></ul><p><b>-12-</b> <b>Standards &amp; upkeep</b></p><ul><li>Take ownership of the upkeep &amp; cleanliness of all customer facing areas.</li><li>Proactively direct and support your cleaning team.</li><li>Report and liase with the necessary maintenance contractors as needed.</li><li>Ensure the venue adheres to all relevant regulations, licensing requirements, and health+safety standards.</li></ul><p><b>-13-</b> <b>Reports and analytics</b></p><ul><li>Provide an end of week operational report, and nightly after service reports.</li><li>Share, analyse &amp; action guest feedback.</li><li>Sales performance tracking: monitor sales trends and develop strategies to increase revenue.</li><li>Develop understanding of the local market &amp; competitive set.</li><li>Engage with monitoring and driving effective use of complementary items.</li></ul><p><b>-14-</b> <b>Growth</b></p><ul><li>Retain a focus on your own professional development.</li><li>Show drive to be a highly effective floor manager, and aspire toward future trainee GM roles.</li><li>Lay the foundation for future growth through reputation and high trust relationships.</li><li>Initiative for growth is expected to come from within &amp; will be fully supported by company management</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: BD1,000.000 per month</p><p>Application Question(s):</p><ul><li>Please share your current employment situation &amp; address anything that is not clearly apparent from your CV.</li><li>Please indicate  which parts of the job description shared in the advert that you find particularly interesting and would like to discuss further at interview, and why.</li><li>Please share your CPR number to confirm current visa validity, or if lacking a CPR please comment on your current visa/geographic status. Please note all final interviews will take place in Bahrain.</li><li>Please share a Whatsapp number to enable us to contact you for interview&#8232;</li><li>This vacancy requires experience managing floors in night life environments - please outline your qualifying expertise for this role.</li></ul>

Experienced Lounge Floor Manager / Trainee GM

<div><b>Company Description</b><p><br>
SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it&rsquo;s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals &ndash; you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.</p><b><br>
Job Description</b><p><br>
The Lobby Lounge &amp; Concept Store Manager is a dual-role position responsible for leading the operations of the <b>Lobby Lounge</b>&mdash;a vibrant social hub that reflects SO/&rsquo;s avant-garde spirit&mdash;and the <b>Style Curator</b>, which showcases curated fashion, art, and lifestyle pieces. This role blends <b>hospitality, retail flair, and creative storytelling</b>, ensuring both spaces deliver an exceptional guest experience aligned with the SO/ brand DNA.</p><p><b>
Key Responsibilities</b></p><p><b>
Lobby Lounge Operations:</b></p><ul><li>
Oversee daily operations of the Lobby Lounge, ensuring seamless service and a stylish, welcoming atmosphere.</li><li>
Lead the team in delivering exceptional guest experiences through personalized and intuitive service.</li><li>
Collaborate with the culinary and mixology teams to maintain innovative menus, signature drinks, and seasonal activations.</li><li>
Monitor guest satisfaction, resolve issues efficiently, and ensure brand standards are consistently met.</li></ul><p><b>
Style Curator</b><b> Operations:</b></p><ul><li>
Manage the daily retail operations of the Concept Store, ensuring visual merchandising, stock management, and sales performance align with brand expectations.</li><li>
Curate and showcase a selection of high-end fashion, design, and lifestyle items that resonate with SO/&rsquo;s chic and contemporary aesthetic.</li><li>
Build strong relationships with retail partners and local designers to maintain fresh and exclusive product offerings.</li><li>
Train and inspire the team to provide elevated, story-driven retail service.</li></ul><p><b>
Leadership &amp; Collaboration:</b></p><ul><li>
Recruit, train, and motivate team members for both areas, ensuring a culture of creativity, excellence, and brand passion.</li><li>
Work closely with Marketing and Events to design cross-promotions, collaborations, and pop-up activations connecting the Lobby Lounge and <b>Style Curated</b> experiences.</li><li>
Analyze performance metrics, implement improvement plans, and drive revenue growth through innovative ideas and premium guest engagement.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Minimum 3 years of experience in <b>hospitality or retail management</b>, preferably in a lifestyle or luxury environment.</li><li>
Strong background in <b>F&amp;B service and/or boutique retail operations</b>.</li><li>
Passion for <b>fashion, design, and contemporary culture</b>.</li><li>
Excellent leadership, communication, and guest relation skills.</li><li>
Fluent in English; additional languages (especially Arabic) are a plus.</li><li>
Creative mindset with a keen eye for detail, style, and presentation.</li></ul><p></p><b><br>
Additional Information</b><p><br>
What awaits you...</p><ul><li>
The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.</li><li>
The ability to challenge the norm and work in an environment that is both creative and rewarding.</li><li>
Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li><li>
A competitive package and plenty of development opportunities.</li></ul></div>

Lobby Lounge & Style Curator

Diet Watchers

<div>
 Job Title: Lounge Supervisor
 <br/>
 <br/>
 Company: Richoux
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 <br/>
 Location: Riyadh, Saudi Arabia
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 <br/>
 Contract Details: Full-time
 <br/>
 <br/>
 Job Overview:
 <br/>
 <br/>
 We are seeking a highly motivated and experienced Lounge Supervisor to join our team in Riyadh. The Lounge Supervisor will be responsible for overseeing the daily operations of our lounge, ensuring that our guests receive an exceptional dining experience. This is a full-time position with a competitive salary and benefits package.
 <br/>
 <br/>
 Key Responsibilities:
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 <br/>
 <ul>
  <li>
   Manage and supervise the daily operations of the lounge, including opening and closing procedures, inventory management, and staff scheduling.
  </li>
  <li>
   Train and develop lounge staff to ensure they provide exceptional service to our guests.
  </li>
  <li>
   Monitor and maintain the quality of food and beverages served in the lounge, ensuring they meet our high standards.
  </li>
  <li>
   Respond to guest inquiries, concerns, and complaints in a timely and professional manner.
  </li>
  <li>
   Collaborate with the kitchen team to ensure timely and accurate food and beverage orders.
  </li>
  <li>
   Monitor and control costs and expenses, including labor, supplies, and inventory.
  </li>
  <li>
   Conduct regular inventory checks to ensure adequate stock levels and minimize waste.
  </li>
  <li>
   Ensure compliance with all health and safety regulations and company policies.
  </li>
  <li>
   Assist in creating and implementing promotions and special events to attract and retain customers.
  </li>
  <li>
   Collaborate with the management team to develop and implement strategies to increase sales and revenue.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Qualifications:
 <br/>
 <br/>
 <ul>
  <li>
   Minimum of 2 years experience in a supervisory role in a restaurant or lounge setting.
  </li>
  <li>
   Excellent leadership and communication skills.
  </li>
  <li>
   Strong knowledge of food and beverage operations, including inventory management and cost control.
  </li>
  <li>
   Ability to manage and motivate a team to provide excellent customer service.
  </li>
  <li>
   Proven track record of meeting and exceeding sales targets.
  </li>
  <li>
   Knowledge of local health and safety regulations.
  </li>
  <li>
   Fluent in Arabic, knowledge of English is a plus.
  </li>
  <li>
   Ability to work flexible hours, including weekends and holidays.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 If you are a dynamic and results-driven individual with a passion for the hospitality industry, we want to hear from you! Join our team at Richoux and be a part of our exciting growth in Riyadh, Saudi Arabia. We offer a competitive salary, benefits package, and opportunities for career advancement. Apply now and become a part of our team!
</div>


Lounge Supervisor

The First Group

<b>Job Description<br></b><div>
<div>
<div>
<div> <p>The Nest Manager is responsible for the seamless day-to-day operation of the Executive Lounge and Bulter Services, ensuring exceptional service standards in both Front Office, Bulter and F&amp;B functions. This role leads and supports the Nest (Executive Lounge) team, fosters guest satisfaction, ensures compliance with hotel standards, and acts as a key point of contact for VIP and Elite guests. The Nest Manager also assumes a leadership role in the absence of the Front Office Manager.</p> </div> <div> <p> </p> </div> <div> <p><b>Responsibilities: </b></p> </div> <div> <ul> <li>Supervise all Nest (Executive Lounge) associates, ensuring adherence to hotel policies, procedures, and service standards.</li> <li>Oversee both Reception, Bulter Team and F&amp;B operations within the lounge, ensuring smooth, professional, and guest-focused service at all times.</li> <li>Perform front desk duties when needed, ensuring prompt check-in/check-out and accurate handling of guest accounts.</li> <li>Personally welcome and ensure a smooth arrival experience for VIPs, IHG Elite, and The First Group Hospitality owners.</li> <li>Coordinate with the culinary team to ensure timely buffet setup, presentation, and replenishment based on guest flow.</li> <li>Provide accurate recommendations and information about the hotel, ongoing promotions, and the local area.</li> <li>Lead the training and development of Nest team players through structured on-the-job training, daily briefings, and skill refreshers.</li> <li>Promote the IHG &amp; The First Group Hospitality loyalty programs, encouraging team participation to meet enrollment targets.</li> <li>Monitor guest satisfaction scores and implement strategies for continuous improvement.</li> <li>Ensure shift handovers, checklists, and reporting procedures are completed accurately and on time.</li> <li>Maintain compliance with cash handling, PCI standards, and food safety regulations.</li> <li>Update guest profiles with preferences and special requests for future stays.</li> <li>Prepare daily reports and communicate key updates to other departments and the Executive Office.</li> <li>Support a culture of empowerment and service excellence across the team.</li> <li>Act as the department leader in the absence of the Front Desk Manager or Front Office Manager.</li> </ul> </div>
</div>
</div>
</div><b>
Desired Skill &amp; Expertise<br></b><div>
<div>
<div>
<div> <ul> <li>Minimum 2 3 years of experience in a similar position or guest-facing role within luxury hospitality.</li> <li>Strong leadership and communication skills with a passion for guest service.</li> <li>Proficient in OPERA, Empower Guest Experience, and other front office systems.</li> <li>Ability to lead a diverse team and manage operations independently.</li> <li> <span>Detail-oriented, organized, and flexible to meet dynamic business needs.</span></li></ul></div></div></div></div>

Nest Manager

Accor Group

<br><b>Key Responsibilities<br></b> <br>* Answer guest calls using correct telephone etiquette in accordance with Sofitel standards<br>* Maintain complete confidentiality and respect guest privacy at all times<br>* Coordinate day-to-day guest service activities with butlers and Club Mill sime Lounge Supervisor<br>* Step in to support or substitute the Lounge Supervisor as required<br>* Escalate serious guest issues to the Lounge Supervisor, Club Mill sime Manager, Duty Manager, or Front Office Manager<br>* Record all guest feedback, complaints, and service requests accurately<br>* Update guest profiles daily with preferences, likes, and dislikes to personalize service<br>* Participate in daily briefings and ensure a smooth handover between shifts<br>* Share daily highlights and service opportunities with the Lounge Supervisor<br>* Foster positive communication with other departments for seamless guest experiences<br> <br><b>Candidate Requirements<br></b> <br>* Previous experience in a guest services or lounge role within a luxury hotel environment preferred<br>* Excellent telephone manners and communication skills<br>* Discreet and professional demeanor with high attention to guest privacy<br>* Strong organizational skills and ability to handle multiple tasks simultaneously<br>* Familiarity with hotel systems and guest profile management<br>* Ability to work varied shifts, including evenings, weekends, and holidays<br>* Fluency in English; knowledge of additional languages is a plus<br>* Strong interpersonal and coordination skills<br> <br>Why Join Us<br> <br>* Be part of Sofitel s exclusive Club Mill sime service, offering premium guest interactions<br>* Grow your career within the global Accor group, known for its inclusive and supportive culture<br>* Gain valuable experience in a luxury hospitality setting with high service standards<br>* Enjoy training, benefits, and advancement opportunities across brands and countries<br> <br><br>

Club Lounge Agent - Guest Relations and Hospitality

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