loyalty program manager

Hyundai Capital America

<div><div><b>Loyalty Program Manager</b> <b>-</b> <b>(</b><b>250000MN</b><b>)</b></div><div><b>
Description</b><div></div><div><b><br>
Who We Are</b></div><div>
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.</div><div></div><div><b><br>
We Take Care of Our People</b></div><p>
Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:</p><ul><li> Medical, Dental and Vision plans that include no-cost and low-cost plan options</li><li> Immediate 401(k) matching and vesting</li><li> Vehicle purchase and lease discounts plus monthly vehicle allowances</li><li> Paid Volunteer Time Off with company donation to a charity of your choice</li><li> Tuition reimbursement</li></ul><div></div><div><b><br>
What to Expect</b></div><div>
The Loyalty Program Manager is responsible for supporting the strategy, development, communication, execution, and reporting of key loyalty programs. Activities will include organizing conference calls, creating stakeholder presentations, regular reporting of program status, managing timelines and keeping collaborators accountable for deliverables. This position will be the main resource for field and dealer support on program questions, missing payments and customer eligibility. In addition, this role will oversee projects that will enhance operations or provide new avenues for customer insight. Activities will include working with other teams to create process flow maps, capture requirements, track key deadlines, status reporting, and user acceptance testing where needed.</div><div></div><p><b>
What You Will Do</b></p><div>
1. Program Management</div><ul><li> Support Sr. Manager in development of dealer programs by capturing program criteria and determining stakeholders.</li><li> Work with stakeholders across the organization, such as Sales, Marketing, Risk, Credit, Finance, IT and Legal to develop programs, products and enhancements to improve OEM and captive loyalty/retention.</li><li> Contribute new and develop ideas for the annual strategic planning process and the creation of a program and product pipeline.</li><li> Establish communication of program performance and highlight areas to focus engagement during program period to increase performance and keep teams accountable.</li><li> Document the annual dealer program and email campaign calendar to include OEM sales events and new model launches.</li></ul><div>
2. Project Management and Program Operations</div><ul><li> Develop working relationships with 3rd party vendors (data vendors, credit bureaus, CRM providers, etc.) to leverage services to drive innovative ways of increasing sales and loyalty.</li><li> Create launch plan, direct stakeholders and collaborators in project objectives.</li><li> Track key project milestones to ensure timely delivery of tasks by contributors.</li><li> Submit and build business cases for prioritizing IT service requests that are necessary for the automation and execution of all dealer programs.</li><li> Support and document user acceptance testing for program launches</li><li> Primary contact for Legal and Internal Audit to ensure compliance.</li><li> Meet with Field team to identify pain points and develop solutions to constantly improve dealer engagement.</li></ul><div>
3. Reporting</div><ul><li> Maintain the calendar of report frequency and audiences.</li><li> Distribute team/department reports on time and maintain a distribution list for each report.</li><li> Work with key partners and stakeholders to enhance reporting and/or capture feedback to create/enhance reporting.</li></ul><div>
4. Competitive Benchmarking and Market Trends</div><ul><li> Monitor industry trends and conduct periodic competitive benchmarking through internet searches of in-market programs.</li><li> Summarize market research findings for team and provide ideas on potential use cases at HCA.</li><li> Support identifying trends, gaps, and solutions in loyalty/retention and customer lifecycle management.</li></ul><div><br>
</div></div><div><b>
Qualifications</b><div></div><div><b><br>
What You Will Bring</b></div><ul><li> Minimum 5-7 years&rsquo; progressive experience in leading, driving and implementing initiatives in a corporate environment.</li><li> Experience in drag and drop reporting applications (ex. Tableau).</li><li> Automotive or financial services industries preferred.</li><li> Bachelor&rsquo;s degree in Marketing, Sales Management, Business or related field.</li><li> MBA a plus.</li><li> Proven experience in constructing presentations to communicate program performance, project proposals, and project status.</li><li> Strong written and verbal communication skills to develop dealer bulletins and field sales communication with &lsquo;Call to Action&rsquo; messaging.</li><li> Poven ability to communicate complex terms and concepts to executive leadership both visually (PowerPoint) and verbally.</li><li> Basic knowledge of automotive industry and understanding of retail, lease, and captive financing.</li><li> Exceptional attention to detail and quality.</li><li> Must have the ability to challenge, when appropriate, existing practices.</li><li> Proven project management skills and ability to partner with others to ensure collaboration across departments, functions, and teams.</li><li> Proficient in Microsoft Office Suite, with advanced expertise in Excel (e.g., pivot tables, VLOOKUP, data analysis).</li></ul><div></div><div><b><br>
Work Environment</b></div><div>
Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment.</div><div></div><div><i>
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.</i></div><div></div><div><i>
California Privacy Notice</i></div><div><i>
This notice only applies to our applicants who reside in the State of California.</i></div><div><i>
The latest version of our Privacy Policy can be found </i><i>here</i><i>. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (&ldquo;CCPA&rdquo;).</i></div><div><i>
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at </i><i>Privacy2@hcs.com</i><i>.</i></div><div><br>
</div></div><div><b>
Primary Location</b><b>:</b> United States-California-Irvine</div><div><b>
Work Locations</b><b>:</b> Headquarters 1 3161 Michelson Dr. Ste 1900 Irvine 92612</div><div><b>
Job</b><b>:</b> Sales &amp; Marketing</div><div><b>
Job Type</b><b>:</b> Regular</div><div><b>
Overtime Status</b><b>:</b> Exempt</div><div><b>
Schedule</b><b>:</b> Full-time</div><div><b>
Minimum Salary: $</b>82,400.00</div><div><b>
Maximum Salary: $</b>127,600.00</div><div><b>
Job Posting</b><b>:</b> Oct 24, 2025</div></div>

Loyalty Program Manager

Pentabell

<p>The Loyalty Program Manager is responsible for designing, implementing, and managing a holistic customer loyalty strategy across all banking segments and products. This role aims to enhance customer retention, increase engagement, and drive long-term value through innovative loyalty initiatives aligned with the bank&rsquo;s strategic goals.</p><p>Key Responsibilities:</p><p>Program Strategy &amp; Design<br/>Develop and execute a bank-wide loyalty program that aligns with customer needs and business objectives.<br/>Define customer segments and create targeted reward structures for retail and digital banking customers.<br/>Customer Insights &amp; Analytics<br/>Analyze customer behavior, transaction data, and market trends to inform program design.<br/>Monitor KPIs such as customer lifetime value, retention rates, and program ROI.<br/>Cross-Functional Collaboration<br/>Work closely with marketing, product, digital, and customer service teams to ensure seamless program integration.<br/>Coordinate with IT and data teams to ensure proper CRM and platform support.<br/>Program Execution &amp; Optimization<br/>Launch and manage loyalty campaigns, promotions, and reward redemptions.<br/>Continuously evaluate program performance and implement improvements based on data insights.<br/>Vendor &amp; Partner Management<br/>Identify and manage partnerships with external vendors to enhance reward offerings.<br/>Negotiate contracts and ensure cost-effective program delivery.<br/>Compliance &amp; Governance<br/>Ensure all loyalty initiatives comply with banking regulations, data privacy laws, and internal policies.<br/>Reporting &amp; Communication<br/>Provide regular updates to senior management on program performance and strategic direction.<br/>Develop customer-facing communication strategies to promote program benefits.</p><p>Qualifications</p><p>5+ years of experience in loyalty program management, preferably in banking or financial services.<br/>Strong analytical skills and experience with customer segmentation and CRM platforms.<br/>Proven track record in designing and scaling customer engagement programs.<br/>Excellent communication, leadership, and project management skills.<br/>Experience with banking products and customer lifecycle management.<br/>Familiarity with digital platforms, mobile banking, and omnichannel engagement.<br/>Knowledge of regulatory requirements in financial services.<br/>GCC experience is preferred.</p><p>Job Types: Full-time, Contract<br/>Contract length: 12 months</p><p>Pay: &#65020;40,000.00 - &#65020;50,000.00 per month</p><p>Language:</p><ul><li>Arabic (Required)</li><li>English (Required)</li></ul>

Loyality Program Manager

COMARCH

<p></p><div><p>Reference number: PM/SA/1023003</p><div><div><div><b>
 Locations:</b></div><div>
Riyadh</div></div></div><div>
Join a dynamic international team driving innovative loyalty program solutions for top-tier clients in the Middle East! If you&rsquo;re a proactive, tech-savvy professional ready to take ownership of complex projects and build strong client relationships, this role is for you.<br>
<p>
Candidate Profile</p><ul><li>
Minimum 2 years of professional experience</li><li>
Experience in working with business clients</li><li>
Fluent command of the English language</li><li>
Ability to prepare reports, analyze data, and create presentations</li><li>
Technical education and experience in an IT company are a plus</li><li>
Experience in working with loyalty systems</li></ul><p>
Your Responsibilities</p><ul><li>
Planning, implementation, control, and reporting of online and offline campaigns</li><li>
Troubleshooting and handling of escalations</li><li>
Program performance reporting</li><li>
Set-up, testing, and delivery of newsletters</li><li>
Configuration and testing of incentives</li><li>
Strategic and conceptual development</li><li>
Continuous improvement of rewards stores, focusing on the rewards portfolio and store functionalities</li></ul><p>
For You</p><ul><li>
Competitive salary</li><li>
Opportunity to work in an international environment with a multicultural team</li><li>
Professional development and growth within a global organization</li><li>
Exposure to cutting-edge loyalty program technologies and solutions</li></ul></div></div>

Program Manager

Yemeksepeti

<div>
 Yemeksepeti is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You will join the Loyalty Team within the Yemeksepeti Growth team
  </li>
  <li>
   You will play an important role in supporting the development of strategies to generate growth through the loyalty program
  </li>
  <li>
   You will be responsible from planning and executing loyalty challenge structures, tracking points and loyalty marketing budget, coordinate product requests, engage with commercial teams and partners, and lead the development of offline and online communication materials
  </li>
  <li>
   You will engage with regional and global business and product stakeholders on a regular basis to ensure knowledge sharing across entities and support Yemeksepeti&rsquo;s loyalty agenda.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You have at least 5 years of work experience in growth marketing, business development, strategy consulting or a similar function
  </li>
  <li>
   Experience in food delivery, working with loyalty programs or game design is a plus
  </li>
  <li>
   You enjoy solving complex data problems leveraging excellent business acumen &amp; outstanding financial analysis and modelling skills
  </li>
  <li>
   You are a hands-on team player with using a pragmatic approach
  </li>
  <li>
   You are able to structure and drive your ideas from their inception to action plans (incl. analysis, insights, and recommendations) in a fast and ever-changing environment
  </li>
  <li>
   You have advanced Turkish and English communication skills (ability to prepare well laid out, easily understood analysis and well-structured problem statements)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni
</div>


Loyalty Executive

Delivery Hero

<div><b>Company Description</b><p><br>
Yemeksepeti is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><b><br>
Job Description</b><br>
<ul><li>
You will join the Loyalty Team within the Yemeksepeti Growth team</li><li>
You will play an important role in supporting the development of strategies to generate growth through the loyalty program</li><li>
You will be responsible from planning and executing loyalty challenge structures, tracking points and loyalty marketing budget, coordinate product requests, engage with commercial teams and partners, and lead the development of offline and online communication materials</li><li>
You will engage with regional and global business and product stakeholders on a regular basis to ensure knowledge sharing across entities and support Yemeksepeti&rsquo;s loyalty agenda.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
You have at least 5 years of work experience in growth marketing, business development, strategy consulting or a similar function</li><li>
Experience in food delivery, working with loyalty programs or game design is a plus</li><li>
You enjoy solving complex data problems leveraging excellent business acumen &amp; outstanding financial analysis and modelling skills</li><li>
You are a hands-on team player with using a pragmatic approach</li><li>
You are able to structure and drive your ideas from their inception to action plans (incl. analysis, insights, and recommendations) in a fast and ever-changing environment</li><li>
You have advanced Turkish and English communication skills (ability to prepare well laid out, easily understood analysis and well-structured problem statements)</li></ul><br>
<b>
Additional Information</b><div></div><p><br>
Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni</p></div>

Majid Al Futtaim

<b>ROLE SUMMARY</b> <br>The position is responsible for driving the delivery of high-value tier services, enhancing member engagement, and optimizing operations across the Majid Al Futtaim ecosystem, including tenants and loyalty partners. It focuses on seamless service delivery for high-value members through exclusive events, concierge support, and relationship management. The role involves cross-functional collaboration to enhance customer experiences and drive revenue growth.<br> <br><b>ROLE PROFILE</b> <p></p> <ul> <li>Lead the implementation of tiered service strategies across business units and channels, ensuring differentiated and seamless experiences for High Value members, including lounge services and contact center coordination.</li> <li>Oversee concierge services for High Value members, managing service bookings, confirmations, and coordination with internal teams and external providers to ensure flawless execution.</li> <li>Build and maintain one-to-one emotional connections with top-tier members by understanding their preferences, capturing insights, and personalizing experiences and events to drive loyalty and value.</li> <li>Collaborate with marketing and tier teams to develop stretch tactics and reward strategies that retain and grow the highest-performing members based on spending thresholds.</li> <li>Manage the onboarding of new external High Value members, verifying their eligibility, and support member match initiatives to attract qualified members from outside the ecosystem into the SHARE program.</li> <li>Support the development and execution of High Value member events, working on concept creation, logistics, invitations, attendance, and post-event analysis to enhance future events.</li> <li>Ensure supplier contracts and event execution processes are in place for smooth operations, including tracking feedback and success metrics for continuous improvement.</li> <li>Maintain and analyze the High Value member database quarterly, evaluate individual spend behavior, support win-back strategies, and manage downgrades in collaboration with the Contact Center.</li> </ul> <p></p>

Tiers Relationship Manager

Hyphen Connect

<p>Collaborate with engineering, design, analytics, and marketing teams to oversee the product lifecycle from concept to launch.</p><p>Collect user feedback and analyze performance to drive feature enhancements and new development.</p><p>Stay informed on market trends and competitors to keep loyalty programs innovative and valuable.</p><p>Optimize existing loyalty features while spotting opportunities for growth and improvement.</p><p>Develop and steer the strategic roadmap for loyalty and rewards, aligned with business goals.</p>

Senior Product Manager (Loyalty)

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