loyalty program manager

COMARCH

<div>Reference number: PM/SA/1023003<div><div><div>
 Locations:</div><div>
Riyadh</div></div></div><div>
Join a dynamic international team driving innovative loyalty program solutions for top-tier clients in the Middle East! If you&rsquo;re a proactive, tech-savvy professional ready to take ownership of complex projects and build strong client relationships, this role is for you. 

Candidate Profile<ul><li>
Minimum 2 years of professional experience</li><li>
Experience in working with loyalty systems</li><li>
Experience in working with business clients</li><li>
Fluent command of the English language</li><li>
Ability to prepare reports, analyze data, and create presentations</li><li>
Technical education and experience in an IT company are a plus</li></ul>
Your Responsibilities<ul><li>
Planning, implementation, control, and reporting of online and offline campaigns</li><li>
Troubleshooting and handling of escalations</li><li>
Program performance reporting</li><li>
Set-up, testing, and delivery of newsletters</li><li>
Configuration and testing of incentives</li><li>
Strategic and conceptual development</li><li>
Continuous improvement of rewards stores, focusing on the rewards portfolio and store functionalities</li></ul>
For You<ul><li>
Competitive salary</li><li>
Opportunity to work in an international environment with a multicultural team</li><li>
Professional development and growth within a global organization</li><li>
Exposure to cutting-edge loyalty program technologies and solutions</li></ul></div></div>

Program Manager

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Loyalty Value Proposition Specialist
</div></div><div><div>Ref #
</div><div>228629
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 24-Nov-2025</li></ul> 
</div></div></div></div></div><div><div><div><div><div>About the role
Qatar Airways are excited to be launching a new opportunity to join our Customer Engagement &amp; Loyalty team as a Loyalty Value Proposition Specialist.
As a Loyalty Value Proposition Specialist, you will be responsible for driving the success of loyalty products and benefits for Qatar Airways Privilege Club as well as continuously seeking methods to enhance the customer value proposition.
You will also support the ongoing commercial success of the Frequent Flyer Program (FFP) and manage the implementation of program enhancements that will truly differentiate Qatar Airways Privilege Club as a leading Loyalty proposition, enabling Loyalty to achieve their co orate objective of addressing customer needs and generating incremental revenue.
As part of your responsibilities, you will also:<ul><li>
Be responsible for leading development of new, cross-functional products and manage go-to-market plans, as well as be responsible for monitoring performance of Privilege Club rewards, accruals and ancillary revenue products and services to ensure the results are as per the goals</li><li>
Plan and implement initiatives that are focused in reducing mileage liability, cost and implementing new redemption options which will enhance the overall value of the Program and member engagement</li><li>
Identify opportunities in developing new products and/or services, features by conducting market research, analysis, and collaborating with various stakeholders internally and externally.</li><li>
Regularly evaluate tier benefits/privileges by calculating their ROI, performance uptake, member sentiment to support line manager to build the strategy, design, delivery and operation of the Loyalty product portfolio. Track/develop/grow profitable regional customer segments in collaboration with CRM and Marketing</li><li>
In collaboration with Digital teams, Build-Measure-Learn the product roadmap to increase flight/ancillary transactions and drive incremental revenue</li><li>
Maintain ongoing focus on regional and global airline/loyalty competition, and monitor competitive offerings. Identify program enhancements, new services and features which can enhance the attractiveness and the value proposition of the program and provide a competitive advantage</li><li>
Coordinate preparation of legal and procurement related documents with service/product suppliers, where necessary</li><li>
Act as a Project Manager for program enhancements within Privilege Club and responsible for planning, executing and closing projects of any kind as per the project plan</li><li>
Define scope of projects in collaboration with the line manager and create a detailed work plan which identifies and sequences the activities needed to successfully complete the projects</li><li>
Oversee projects from a cost, time, scope and quality point of view to ensure progress and execution is as per the project plan</li><li>
Perform other de department duties related to the position as directed by the Head of the Department.</li></ul>
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.
Together, everything is possible.
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader">Qualifications
</h3></div></div><div><div><div><div>About You
A successful candidate should possess the following experience and qualifications:<ul><li>
High School Qualification / Diploma or Equivalent with Minimum 5 years of job-related experience OR Bachelor's Degree or Equivalent with Minimum 4 years of job-related experience</li><li>
Bachelor's Degree or Equivalent without prior experience for Qatari Nationals</li><li>
Experience working within the Customer Loyalty field</li><li>
Understanding of key trends in Loyalty &amp; Digital Customer Experience</li><li>
Customer focused approach with strong attention to detail and high-quality outputs</li><li>
Agile product development experience, preferably from a previous Product Owner role</li><li>
Problem solving &amp; and understanding of the broader business context (business acumen)</li><li>
Proficient use of MS Office Suite, i.e. Excel, Word, and PowerPoint</li><li>
MS Excel: ability to create charts, tables, graphs, pivot tables and graphs, use of analytical formulas</li><li>
Excellent communication, organizational and presentation skills</li><li>
Understanding of Finance/ Product Commercials &mdash; how does a product make money, and how to build a comprehensive business case</li><li>
Ability to train and develop others' skills</li><li>
Excellent command of English language</li></ul>
Preferred qualifications (Not essential but good to have)<ul><li>
Experience with Loyalty Programs in Airlines/Retailers/Hotels</li><li>
Experience in Product Development, Proposition Development lifecycle, Data Analysis</li><li>
MBA in Communications, Marketing, Research or a related field</li><li>
Previous Project Management experience</li><li>
Proficiency in analytical tools</li></ul>
About Qatar Airways Group
Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Application Guidelines
If you are interested in submitting your application and feel that you are a good fit for this role, please fill in our application form and upload your CV for our review and consideration. 
</div></div><div></div><div><div> 
<div>About Qatar Airways Group
</div> 
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. 
 
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. 
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=228629</div></div></div></div></div></div></div></div>

Loyalty Value Proposition Specialist

Brainstorm Human Resource Consultant

One of a leading Retail client in Dubai is looking for Loyalty &amp; CRM Manager to join their team.We are seeking a data-driven and customer-obsessed Loyalty &amp; CRM Manager to take full ownership of our loyalty platform and customer segmentation strategies. You will be responsible for creating impactful campaigns that deepen engagement, drive repeat purchases, and maximize customer lifetime value across our retail and eCommerce channels.This role is perfect for someone who understands the behavioral patterns of gamers and collectors, and knows how to create meaningful and exciting brand connections.Location : Dubai Key Responsibilities:1. Loyalty Program Management<ul><li>Manage and enhance the loyalty program, ensuring ongoing success and growth.</li><li>Design personalized journeys, rewards, and retention strategies that keep users engaged and active.</li><li>Monitor points accrual/redemption rates and identify gaps in engagement.</li><li>Launch exclusive perks, product access, and early previews to increase customer retention and satisfaction.</li></ul>2. Campaign Planning &amp; Execution<ul><li>Build and execute CRM and loyalty campaigns aligned with the marketing calendar, product launches, and retail priorities.</li><li>Develop targeting logic for dynamic segments based on shopping behavior and product interaction.</li><li>Run seasonal promotions, reactivation campaigns, and loyalty engagement initiatives.</li><li>A/B test creatives, CTAs, and rewards to determine optimal performance.</li></ul>3. Platform Management &amp; Automation<ul><li>Operate and optimize campaigns within CRM platforms such as MoEngage, Salesforce Marketing Cloud, Braze, Klaviyo, HubSpot, or Emarsys.</li><li>Segment audiences using behavioral, transactional, and loyalty data.</li><li>Set up automation flows for onboarding, repurchase nudges, win-back strategies, and milestone achievements.</li><li>Work with tech/data teams to ensure CRM integrations and customer data flows are accurate and scalable.</li></ul>4. Data &amp; Reporting<ul><li>Build dashboards and track key KPIs: repeat rate, engagement metrics, customer lifetime value, redemption activity, and churn trends.</li><li>Analyze campaign results and continuously refine future targeting and messaging.</li><li>Provide monthly reports to leadership with actionable insights and recommendations.</li></ul>5. Customer-Centric Brand Building<ul><li>Develop limited-edition and surprise-and-delight campaigns to reward loyal shoppers.</li><li>Collaborate with merchandising and product teams to offer exclusives, collectibles, or early access drops.</li><li>Support omnichannel initiatives that connect retail, e-commerce, and loyalty experience into a single cohesive journey.</li></ul>Key Qualifications:<ul><li>3&ndash;5 years of experience in CRM and loyalty marketing, preferably in retail or consumer digital platforms.</li><li>Hands-on experience with platforms such as MoEngage, Salesforce Marketing Cloud, Braze, Klaviyo, HubSpot, Emarsys, or similar.</li><li>Strong understanding of segmentation, RFM models, campaign management, and automation.</li><li>Familiarity with gaming and pop culture trends, fandom communities, and product cycles is a strong advantage.</li></ul>Preferred Skills:<ul><li>Highly analytical with proficiency in Excel, CRM dashboards, and campaign tracking tools.</li><li>Collaborative team player with cross-functional communication skills.</li><li>Strategic mindset with a roll-up-your-sleeves execution style.</li><li>Creative and customer-obsessed approach to problem solving.</li></ul>Job Type: Full-timePay: AED12,000.00 - AED15,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in CRM and loyalty marketing?</li><li>Do you have experience working in the retail, e-commerce, or consumer digital industry?</li><li>Do you a strong experience with CRM platforms like MoEngage, Salesforce Marketing, Cloud,Braze,Klaviyo,HubSpot,Emarsys etc?</li><li>Do you have experience setting up automation workflows (e.g., onboarding, repurchase nudges, win-back campaigns)?</li><li>Have you built dashboards or campaign reports to track customer metrics like retention, repeat rate, or lifetime value?</li><li>Are you familiar with fandom, gaming, or pop culture communities?</li><li>Which KPIs do you typically track in a loyalty or CRM campaign dashboard?</li><li>Have you ever integrated a CRM platform with other tools or data systems (like ERP, POS, or e-commerce platforms)?</li><li>Are you familiar with customer data privacy regulations (e.g., GDPR, CAN-SPAM, or local regulations)?</li></ul>Experience:<ul><li>in CRM &amp; loyalty marketing: 5 years (Required)</li><li>retail or consumer digital platforms.: 5 years (Required)</li><li>MoEngage,,Braze,Klaviyo,HubSpot,Emarsys: 5 years (Required)</li><li>gaming &amp;pop culture trends, fandom communities: 4 years (Required)</li></ul>

Loyalty & CRM Manager -Gaming & Retail

Emirates Airline

A leading airline company in Dubai is looking for a Manager Loyalty Fraud Risk & Data Privacy to oversee fraud prevention and strategic implementation within their loyalty program. This mid-senior level role requires over 10 years of experience in fraud prevention, strong analytical skills, and deep understanding of compliance and data privacy principles. The position offers a tax-free salary, generous travel benefits, and health insurance.

Loyalty Fraud Risk & Data Privacy Leader

Abdullah Al-Othaim Markets

<div>
 
 
 About Us:
 
 
 
 
 Abdullah Al-Othaim Markets Company
 
 is a Saudi-based joint stock company with active operations in both Saudi Arabia and Egypt. It is considered one of the leading retail companies in the Kingdom.
 
 
 
 
 
 
 Job Objective:
 
 
 
 This role will lead the design, execution, and optimization of customer loyalty campaigns to enhance customer retention and lifetime value. This role requires a combination of strategic planning, operational efficiency, and data-driven to deliver impactful loyalty programs.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 Campaign Management:
 
 
 <ul>
 <li>
 Design and execute loyalty marketing campaigns, ensuring alignment with business goals and customer preferences.
 </li>
 <li>
 Develop end-to-end campaign plans, including objectives, timelines, budgets, and deliverables.
 </li>
 <li>
 Monitor and analyze campaign performance metrics Such as (Participation Rates, ROI) to assess effectiveness and identify areas for improvement.
 </li>
 <li>
 Collaborate with creative teams to produce compelling content and promotional materials for campaigns.
 </li>
 <li>
 Manage campaign calendars, ensuring smooth coordination across teams and timely execution.
 </li>
 </ul>
 
 
 Loyalty Program Operations:
 
 
 <ul>
 <li>
 Oversee the day-to-day operations of loyalty programs, ensuring seamless delivery and a positive customer experience.
 </li>
 <li>
 Partner with product and technology teams to implement loyalty program enhancements and ensure system reliability.
 </li>
 <li>
 Troubleshoot operational challenges, identifying root causes and implementing solutions to improve efficiency.
 </li>
 <li>
 Maintain a deep understanding of loyalty program mechanics, rewards structures, and redemption processes.
 </li>
 <li>
 Data Analysis and Reporting
 </li>
 <li>
 Use customer data to segment audiences and tailor campaigns to specific customer groups.
 </li>
 <li>
 Conduct post-campaign analyses to measure success and generate actionable insights for future initiatives.
 </li>
 <li>
 Develop regular performance reports to share with stakeholders, highlighting trends and recommendations.
 </li>
 <li>
 Cross-Functional Collaboration
 </li>
 <li>
 Work closely with marketing, sales, customer service, and IT teams to ensure campaign success.
 </li>
 <li>
 Act as the primary liaison between internal teams and external vendors or partners involved in loyalty campaigns.
 </li>
 <li>
 Ensure compliance with legal and regulatory requirements related to customer data and campaign execution.
 </li>
 </ul>
 
 
 Customer Engagement:
 
 
 <ul>
 <li>
 Stay informed about customer behavior trends and preferences to create relevant and engaging loyalty offers.
 </li>
 <li>
 Foster strong relationships with key customer segments by understanding their needs and delivering tailored experiences.
 </li>
 <li>
 Develop strategies to incentivize participation and improve customer retention through innovative loyalty solutions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field.
 </li>
 <li>
 A master&rsquo;s degree or relevant certifications such as (CRM, digital marketing) is a plus.
 </li>
 <li>
 5&ndash;7 years of experience in loyalty program management, campaign operations, or marketing.
 </li>
 <li>
 Proven track record of designing and executing successful loyalty campaigns.
 </li>
 <li>
 Experience working with CRM systems, marketing automation tools, and data analytics platforms.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Strong project management skills with the ability to juggle multiple priorities.
 </li>
 <li>
 Analytical mindset with experience interpreting data to drive decision-making.
 </li>
 <li>
 Excellent communication and interpersonal skills to manage cross-functional teams and vendors.
 </li>
 <li>
 Proficiency in tools like Salesforce, Adobe Marketing Cloud, or similar platforms.
 </li>
 <li>
 Creative thinking and problem-solving capabilities.
 </li>
 <li>
 Fluent in English &amp; Arabic.
 </li>
 </ul>
 
 
 
 
 
 Competencies:
 
 
 <ul>
 <li>
 Results-driven and customer-focused.
 </li>
 <li>
 Strong attention to detail and organizational skills.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Adept at managing budgets and resources effectively.
 </li>
 <li>
 Able to Build Key Performance Indicators (KPIs)
 </li>
 <li>
 Focusing on Campaign ROI and engagement rates.
 </li>
 <li>
 Customer retention and loyalty program participation metrics.
 </li>
 <li>
 Operational efficiency in campaign execution.
 </li>
 <li>
 Timeliness and quality of deliverables.
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 
 To be discussed at a later stage.
 
</div>

Loyalty Campaign Manager

JTI - Japan Tobacco International

<div><div>At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI. 
To make a difference with us, all you need to do is bring your human best. 
What will your story be? Apply now!
Learn more: jti.com 
Please apply till November 28 
 
CRM &amp; Retention Manager, Middle East 
As the CRM &amp; Retention Manager , you will be responsible for designing and executing data-driven strategies to enhance consumer retention, loyalty, and lifetime value. You will play a pivotal role in leveraging consumer data to create personalized, seamless, and engaging experiences at every stage of the funnel, ensuring a strong connection between consumers and the brand. This role is critical in leveraging data-driven insights to strengthen consumer relationships, enhance engagement, and maximize long-term brand loyalty. 
Position: 
The CRM &amp; Retention Manager will be responsible for the following processes: 
Consumer Retention &amp; Engagement: 
<ul><li>Develop and implement CRM strategies to onboard, engage, and retain active consumers through personalized digital experiences.
</li><li>Design and optimize automated consumer journeys based on behavior, lifecycle stage, and engagement patterns.
</li>Deploy targeted re-engagement campaigns to minimize churn and increase repeat interactions. 
<li>
</li></ul>Data Management &amp; Segmentation: 
<ul><li>Oversee consumer data collection, management, and governance, ensuring compliance with data privacy regulations.
</li><li>Develop and maintain segmentation frameworks based on consumer behavior, demographics, and business priorities.
</li><li>Leverage predictive analytics and insights to anticipate consumer needs and tailor engagement strategies.
</li><li>Ensure the integrity and accuracy of CRM databases, optimize data flow and synchronize across platforms. 
</li></ul>Loyalty &amp; Advocacy Programs: 
<ul><li>Design and implement loyalty programs that reward engagement, drive retention, and encourage advocacy.
</li><li>Optimize loyalty mechanics, incentives, and touchpoints to maximize consumer participation and satisfaction.
</li>Develop referral marketing strategies to amplify organic consumer acquisition. 
<li>
</li></ul>Lifecycle Marketing &amp; Personalization: 
<ul><li>Execute lifecycle marketing strategies that enhance consumer experiences from onboarding to long-term retention.
</li><li>Personalize CRM communications and offers based on behavioral triggers, purchase history, and engagement levels.
</li>Optimize retention marketing performance through A/B testing, performance tracking, and continuous iteration. 
<li>
</li></ul>Data-Driven Decision Making &amp; Reporting: 
<ul><li>Define and track CRM and retention KPIs, including consumer lifetime value, engagement rates, churn rates, and loyalty program performance.
</li><li>Leverage data analytics tools and dashboards to provide real-time insights and actionable recommendations.
</li>Work with the SI team to enhance data architecture, ensuring robust tracking and reporting capabilities. 
<li>
</li></ul>Cross-Functional Collaboration: 
<ul><li>Work closely with the Acquisition Manager, Digital Agency, SI, Brand, and Sales teams to align CRM initiatives with broader digital marketing and commercial goals.
</li><li>Partner with IT and Data teams to improve CRM infrastructure, automation, and integration across digital platforms.
</li>Collaborate with the content and creative teams to ensure CRM messaging aligns with brand strategy. 
<li>
</li></ul>Requirements: 
<ul><li>Strong expertise in CRM, consumer retention, data management, and loyalty marketing.
</li><li>Experience in data segmentation, predictive modelling, and personalization strategies.
</li><li>Deep understanding of consumer lifecycle management, omnichannel engagement, and automated marketing workflows.
</li><li>Proficient in CRM tools, marketing automation platforms, and data analytics software.
</li><li>Strong analytical mindset with the ability to translate data insights into actionable marketing strategies.
</li>Excellent collaboration skills to work cross-functionally and align business priorities with CRM efforts. 
<li>
</li></ul>What to expect: 
Opportunity to work in an international environment in a modern office with a team of various backgrounds and experiences. 
<ul><li>
</li></ul>Are you ready to join us? Build your success story at JTI. Apply now!
Next Steps: 
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor &gt; Assessment tests &gt; Interviews &gt; Offer. Each step is eliminatory and may vary by role type. 
At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.</div></div>

CRM & RETENTION MANAGER

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25168447
 
 
 
 Job Category
 
 Sales &amp; Marketing
 
 
 
 Location
 
 Mumbai Area Office, 303A-304 Fulcrum B Wing Hiranandani Business Park, Mumbai, Maharashtra, India, 400099VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 SENIOR MANAGER, GROWTH MARKETING
 
 
 
 
 JOB SUMMARY:
 
 
 
 This position will be leading the ideation and execution of loyalty priorities of Marriott Bonvoy program in South Asia market to enhance Marriott Bonvoy reputation, create guidebook for elevating guest experiences and ensure alignment across hotels for program enrollment and activation.
 
 
 
 CANDIDATE PROFILE:
 
 
 
 Education and Experience
 
 
 <ul>
 <li>
 Degree holder preferably in Business, Marketing or Communications.
 </li>
 <li>
 Minimum 5+ years&rsquo; experience in marketing with solid exposure in large-scale loyalty/ CRM program, marketing communications and promotions. Experience in leading agile teams and agencies is a plus.
 
 
 </li>
 </ul>
 
 Skills And Competencies
 
 
 
 <ul>
 <li>
 Strong analytical skills with ability to leverage data to create effective offers and promotions.
 </li>
 <li>
 Strong business acumen with creative and innovative mindset.
 </li>
 <li>
 Well-organized with ability to multitask and manage projects and priorities with on-time and on-budget delivery.
 </li>
 <li>
 Experience in demonstrating influential leadership and effectively collaborating with people at all levels across functions in a diverse environment.
 </li>
 <li>
 Energetic and results-oriented. Self-starter and capable of performing independently with minimal supervision.
 </li>
 <li>
 Fluency in written and spoken English.
 </li>
 <li>
 Proficiency in MS Word, Excel, PowerPoint
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES:
 
 
 
 To plan and execute our loyalty program and member experience in a manner that is locally relevant and aligned with global strategy.
 
 
 <ul>
 <li>
 Work closely with Operations to ensure continued execution of loyalty program management with both property leadership and above property teams.
 </li>
 <li>
 Drive Marriott Bonvoy Enrollments and Occupancy Goals
 </li>
 <li>
 Create annual plans for activating Marriott Bonvoy members with monthly KPIs and milestones
 </li>
 <li>
 Lead, develop the overall distributed marketing email strategy to drive optimum results, including liaising with area teams, data analysis etc.
 </li>
 <li>
 Develop holistic approach to drive member activation including setting up targeted offers, localizing global/regional offers and member communications
 </li>
 <li>
 Educate properties and leaders/stakeholders on the program fundamentals.
 </li>
 <li>
 Serves as a Loyalty program champion to all stakeholders.
 </li>
 <li>
 Drive hotel performance on key loyalty metrics; address trends as needed.
 </li>
 <li>
 Ensure program standards compliance.
 </li>
 <li>
 Drive loyalty localization based on consumer research.
 </li>
 <li>
 Support the evolution and impact of the F&amp;B, kids and spa loyalty experiences.
 </li>
 <li>
 Act as region lead and point of deployment contact of new loyalty initiatives.
 </li>
 <li>
 Support and lead continent specific loyalty programming.
 </li>
 <li>
 Work with analytics team, develop and manage reporting to track initiatives that support organizational goals.
 </li>
 <li>
 Work closely with stakeholders to support projects that touch in-hotel member experiences.
 </li>
 <li>
 Include loyalty mindset components in all loyalty related communications and activities to support consistent global member experiences.
 
 
 </li>
 </ul>
 Success in this role requires strong organizational skills, strategic thinking, and the ability to manage multiple priorities at the same time. This role involves key stakeholder management and cross-discipline management and alignment for goal achievement.
 
 
 
 MANAGEMENT COMPETENCIES
 
 
 
 
 Leadership
 
 
 
 <ul>
 <li>
 Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
 </li>
 <li>
 Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
 </li>
 <li>
 Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
 </li>
 <li>
 Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
 
 
 </li>
 </ul>
 
 Managing Execution
 
 
 
 <ul>
 <li>
 Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
 </li>
 <li>
 Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
 </li>
 <li>
 Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
 
 
 </li>
 </ul>
 
 Building Relationships
 
 
 
 <ul>
 <li>
 Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
 </li>
 <li>
 Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company&rsquo;s service standards.
 </li>
 <li>
 Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
 
 
 </li>
 </ul>
 
 Generating Talent and Organizational Capability
 
 
 
 <ul>
 <li>
 Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
 
 
 </li>
 </ul>
 
 Learning and Applying Professional Expertise
 
 
 
 <ul>
 <li>
 Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
 </li>
 <li>
 Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
 </li>
 <li>
 Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
 </li>
 <li>
 Communications and Media-Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
 </li>
 <li>
 Creative Expression- The ability to generate novel ideas or strategies, and to communicate them with unusual, clever, or novel methods that captivate and influence others.
 </li>
 <li>
 Marketing-The ability to generate the strategy used in sales techniques, communications, and business development to positively impact customer relationships and business profitability.
 </li>
 <li>
 Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
 </li>
 <li>
 Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
 </li>
 <li>
 Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
 </li>
 <li>
 Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
 </li>
 <li>
 Reading Comprehension &ndash; Understands written sentences and paragraphs in work related documents.
 </li>
 <li>
 Writing - Communicates effectively in writing as appropriate for the needs of the audience.
 
 
 </li>
 </ul>
 
 Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
 
 
 
 Marriott International is the world&rsquo;s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Senior Manager, Growth Marketing, South Asia

Search 10000+ Loyalty program manager jobs near you this November. New roles added regularly across leading industries. Apply today.