loyalty program manager

Novo Cinemas

<div>
 
 
 REQUIREMENTS:
 
 
 <ul>
 <li>
 Degree in Marketing, CRM, or a related field
 </li>
 <li>
 3&ndash;5 years of experience managing loyalty programs, with a strong focus on data analysis
 </li>
 <li>
 Proficient in Alteryx for data management and analysis
 </li>
 <li>
 Strong knowledge and passion for movie culture
 </li>
 </ul>
 
 
 
 <ol>
 <li>
 
 Novo Premiere Club Strategic Planning
 
 </li>
 </ol>
 <ul>
 <li>
 Recommend and implement an annual Loyalty marketing plan for Novo Premiere Club (NPC) to drive enrollment in the program and increase customer engagement in the program
 </li>
 <li>
 Design and deliver targeted loyalty campaigns in coordination with programing and operations to drive admissions growth.
 </li>
 <li>
 Conduct data analysis as required to understand the behaviors of customers in relation to the loyalty program campaigns. Incorporate any insights into personalized campaigns and future planning
 </li>
 <li>
 Conduct regular reviews of the program and keep abreast of emerging trends in the loyalty space. Incorporate any insights into future planning.
 </li>
 </ul>
 
 
 
 
 
 2. Novo Premiere Club Marketing
 
 
 <ul>
 <li>
 Ensure all Loyalty marketing campaigns are delivered on time, within budget and are a key driver in influencing customer behavior and increasing sales uptake.
 </li>
 <li>
 Ensure that the loyalty sections in the website and app are always up-to-date and are in line with customer needs
 </li>
 <li>
 Coordinate with the Marketing team and the Creative agency to design relevant artworks and collaterals for NPC and ensure that all deadlines are met. Ensure that all collateral adheres to brand guidelines.
 </li>
 <li>
 Work across the Marketing team to communicate the loyalty POS production requests, ensuring timely and accurate delivery to cinemas at least 3-4 days prior to the start of campaigns.
 </li>
 </ul>
 
 
 . Analytics &amp; Reporting
 
 
 <ul>
 <li>
 Provide in-depth and regular analysis of the performance of NPC (enrollment, earning, redemptions, revenue&hellip;) to management teams and utilize such analysis to identify opportunities to enhance the effectiveness of the program.
 </li>
 <li>
 Monitor and assess campaign effectiveness and identify ways to improve activities.
 </li>
 <li>
 Analyze revenue impact of loyalty and communicate results appropriately.
 </li>
 <li>
 Develop and maintain a monthly dashboard with relevant loyalty KPIs to ensure key metrics are top of mind and put in place corrective actions.
 </li>
 </ul>
 
 
 
 
 
 4. Loyalty Program Management
 
 
 <ul>
 <li>
 Be the focal point for all activities related to NPC
 </li>
 <li>
 Deliver continuous training to the operations and call center team on NPC to ensure high level of understanding of the program and proper implementation loyalty processes
 </li>
 <li>
 Coordinate with IT team to implement promotions in the loyalty system
 </li>
 <li>
 Identify improvements areas in the loyalty customer experience and coordinate with the relevant departments to implement it
 </li>
 <li>
 Setup the automated communication emails and SMS with the support of the loyalty vendor, including monthly loyalty statements, welcome/upgrade emails, redemption notifications&hellip;
 </li>
 <li>
 Ensure at-cinema execution of loyalty campaigns to engage customers
 </li>
 <li>
 Act as an escalation point for any NPC related issues or complaints ensuring that all issues are resolved in a timely manner.
 </li>
 </ul>
 
 
 
 
 
 5. Other Duties
 
 
 <ul>
 <li>
 As reasonably directed by the reporting manager from time to time.
 </li>
 </ul>
 
 
</div>

Loyalty Specialist

Rebel convenience stores

<div>Drive engagement. Build loyalty. Shape the future of digital marketing at Rebel.
Rebel Convenience Stores is seeking a results-oriented Digital Marketing Manager to lead our digital and loyalty marketing initiatives. In this role, you&rsquo;ll develop and execute high-impact campaigns, optimize customer engagement, and strengthen our brand presence across digital channels. If you&rsquo;re a strategic marketer with a passion for data-driven growth and customer loyalty, we want you on our team.
What You&rsquo;ll Do<ul><li>
Lead the planning, execution, and optimization of multi-channel digital campaigns (email, social, paid media, SEO/SEM, content).</li><li>
Manage the digital marketing calendar to align with company-wide strategies and initiatives.</li><li>
Optimize CRM campaigns and automation workflows to boost engagement and conversions.</li><li>
Track campaign performance, analyze KPIs, and refine strategies for maximum ROI.</li><li>
Collaborate with designers, copywriters, and external partners to create impactful marketing assets.</li><li>
Oversee the strategy and execution of loyalty and rewards programs, including offer design, segmentation, and personalized messaging.</li><li>
Monitor loyalty performance, provide insights, and continuously improve customer experience and retention.</li><li>
Partner with IT, customer service, and product teams to enhance system integrations and user experience.</li><li>
Support strategic marketing projects such as product launches, rebrands, and promotions.</li><li>
Manage and improve the current promotional process. Ensure deadlines are met and communicated within REBEL.</li><li>
Assist with creating promotional playbooks and or materials that are shared with operations.</li><li>
Provide direction as needed to support teams to keep tasks and projects on track.</li></ul> 
 
 
Requirements 
What We&rsquo;re Looking For<ul><li>
Bachelor&rsquo;s degree in Marketing, Communications, Business, or related field.</li><li>
4+ years of experience in digital marketing and/or loyalty program management.</li><li>
Intermediate Excel Skills</li><li>
Proficiency with CRM platforms, marketing automation tools, and analytics platforms.</li><li>
Hands-on experience with Google Ads, Facebook Ads Manager, SEO/SEM, and Google Analytics.</li><li>
Strong track record of running successful loyalty, retention, or engagement programs.</li><li>
Excellent project management, analytical, and communication skills.</li><li>
Experience in retail, e-commerce, or subscription-based industries is a plus.</li><li>
Comfortable leading meetings and presenting to Senior Leadership/Vendor partners.</li></ul>
Why Join Rebel?<ul><li>
Be the driving force behind digital innovation at a rapidly growing retail brand.</li><li>
Play a strategic role in shaping customer engagement and loyalty programs.</li><li>
Work in a collaborative, cross-functional environment that values creativity and results.</li><li>
Enjoy competitive pay, benefits, and career growth opportunities.</li></ul>
Ready to bring your digital expertise to Rebel Convenience Stores? Apply today and help us transform the way customers connect with our brand.
The pay rate for this position is between $80-$100,000, DOE 
Benefits 
<ul><li>
Medical, Dental, Vision and Life Insurance</li><li>
401K Plan</li><li>
Paid Time Off</li></ul></div>

Digital Marketing Manager

Americana Restaurants

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 We are seeking a
 
 strategic, insight-driven
 
 Assistant Manager, Loyalty &amp; CRM to shape KFC&rsquo;s customer engagement and retention strategy. This role focuses on connecting store-level and user data to actionable business decisions, guiding loyalty program evolution, and ensuring CRM communications align with KFC&rsquo;s bold, customer-first brand voice. The ideal candidate brings commercial acumen, cross-functional influence, and experience in fast-paced, data-driven environments such as QSR, e-commerce, or food-tech.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Strategic CRM &amp; Loyalty Planning
 
 
 <ul>
 <li>
 Shape and own the loyalty and CRM strategy, ensuring alignment with KFC&rsquo;s brand objectives, customer needs, and market opportunities.
 </li>
 <li>
 Develop and implement targeted CRM campaigns (e.g., email, push notifications, in-app messages, SMS) for customer onboarding, retention, re-engagement, and win-back, aligned with marketing objectives and promotional calendars.
 </li>
 <li>
 Utilize customer data to create highly granular segments based on order history, preferences, behavior, demographics, and app usage patterns to deliver personalized experiences
 </li>
 <li>
 Monitor, analyze, and report on CRM campaign performance, customer churn rates, lifetime value (LTV), and engagement metrics, providing actionable insights for continuous improvement.
 </li>
 </ul>
 
 
 Loyalty Program Leadership
 
 
 <ul>
 <li>
 Lead the evolution of KFC&rsquo;s loyalty program to deepen engagement and repeat transactions.
 </li>
 <li>
 Develop and execute campaigns and initiatives specifically aimed at increasing loyalty member engagement, activity, and satisfaction (e.g., tier-based benefits, bonus point events, exclusive offers).
 </li>
 <li>
 Design and manage the rewards catalog, point accrual rules, and redemption processes, ensuring a compelling and desirable value proposition for members.
 </li>
 <li>
 Collaborate with digital, operations, and product teams to integrate loyalty benefits seamlessly into the customer journey.
 </li>
 <li>
 Stay updated on regional loyalty ecosystems (e.g., Landmark&rsquo;s Shukran, Alshaya&rsquo;s Aura) to benchmark and innovate.
 </li>
 </ul>
 
 
 Insight &amp; Data-Driven Decision Making
 
 
 <ul>
 <li>
 Lead campaign measurements and analysis to drive deep learnings and overall strategy. Should be well-versed with measuring incrementality of campaigns, A/B testing, basic forecasting.
 </li>
 <li>
 Translate complex datasets into actionable insights for leadership, clearly communicating implications and recommended actions.
 </li>
 <li>
 Understand and monitor metrics including CLV, churn, redemption, and campaign effectiveness.
 </li>
 </ul>
 
 
 Creative &amp; Cross-Functional Influence
 
 
 <ul>
 <li>
 Act as a confident influencer, collaborating with stakeholders across marketing, operations, and central CRM/CDP teams.
 </li>
 <li>
 Brief creative teams to ensure messaging and design align with KFC&rsquo;s brand tone &mdash; bold, playful, and customer-first.
 </li>
 <li>
 Ensure CRM communications balance insight-led targeting with brand storytelling.
 </li>
 <li>
 Build strong working relationships with global and regional CRM/CDP partners, sharing brand-specific learnings and adopting best practices.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor's degree in marketing, Business, Data Analytics, or related field.
 </li>
 <li>
 4&ndash;6 years of hands-on experience in CRM, loyalty marketing, or customer lifecycle management.
 </li>
 <li>
 Arabic speaker required.
 </li>
 <li>
 Proficiency in analytics tools (e.g., Google Analytics, SQL) and CRM platforms (e.g.,Clevertap, Salesforce, Braze).
 </li>
 <li>
 Demonstrated ability to translate data into strategy (e.g., case studies showing improved retention/CLV).
 </li>
 <li>
 Experience briefing creative agencies and reviewing assets against brand guidelines.
 </li>
 <li>
 Strong project management skills; ability to juggle multiple campaigns and stakeholders.
 </li>
 </ul>
 
 
</div>

AM CRM & Loyalty - KFC

Gathern

<div>Serve as a subject matter expert within the Host Experience team, leading specific initiatives such as loyalty program deployment, claims resolution and professional host engagement. Support the manager in driving host happiness and retention.
Accountabilities :
<ul><li>Design and implement the Host Loyalty Program in partnership with the manager.</li><li>
Manage the claims process, ensuring fair and timely compensation for hosts.</li><li>
Coordinate the Host Advisory Board, organizing sessions and tracking action items.</li><li>
Analyze host feedback and usage metrics to identify areas for app enhancements.</li><li>
Develop tailored experiences and support packages for professional hosts (5+ units).</li><li>
Support onboarding and ongoing training for new hosts, ensuring consistent engagement.</li><li>
Track host happiness and retention metrics, reporting insights to leadership.</li><li>
Partner with the guest experience team on policy reviews and unified service initiatives.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Business, Hospitality or related field.</li></ul><ul><li>
4+ years&rsquo; experience in customer/host experience or operations roles.</li><li>
Experience in program management or product management.</li><li>
Proficiency in analyzing data and using CRM/digital tools.</li><li>
Strong interpersonal and communication skills.</li></ul></div>

Customer Experience Senior Specialist

Lowe's Home Improvement

<div>Do your Best Work in Mooresville
This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up &ndash; we invest in you so you can find your inspiration.
Your Impact 
The purpose of this position is to oversee the MyLowe's Rewards program, continuously evolving the loyalty program and strategy through results and learnings. Additionally, this position will drive the cohesive loyalty program experience in-store and online with cross functional partners to ensure a consistent experience across Lowe's two loyalty programs. This position will drive active members in the MyLowe's Rewards program, increased spend among members, and increased engagement in program benefits. Additionally, this position will drive increases in positive sentiment and ease of use of the loyalty program. This position will work cross functionally across other teams within loyalty, including Pro loyalty, loyalty operations, loyalty events, and loyalty partnerships. Additionally, this position will work with technology and data infrastructure, digital experience, store experience, and store operations to deliver against roadmap and metrics of success. The position will report to the Senior Director of Enterprise Loyalty. 
What You Will Do<ul><li>
Lead the development, execution and continuous evolution of the MyLowe&rsquo;s Rewards strategy.</li><li>
Build and socialize deep understanding of current loyalty performance across the Enterprise.</li><li>
Analyze consumer needs and competitive intelligence to identify critical priorities and opportunities for program enhancements.</li><li>
Partner with Finance to calibrate member sales forecast based on actualized performance and trends.</li><li>
Develop cross functional relationships to have deep working knowledge of other business priorities and loyalty intersection.</li><li>
Maximize conversion of customers to new rewards members.</li><li>
Drive online conversion improvement through digital optimization and digital store enhancements.</li><li>
Collaborate with Store Operations to drive in-store conversion and deliver marketing moments to accelerate conversion.</li><li>
Manage the program value proposition and terms &amp; conditions.</li><li>
Deliver compelling gifts to members, maximizing redemption of secured inventory.</li><li>
Engage members with meaningful benefits and loyalty integration into their shopping experience.</li></ul> 
Minimum Qualifications<ul><li>
Bachelor&rsquo;s degree Business, Marketing or related field or equivalent years of experience in lieu of education requirement, if applicable</li><li>
8 Years General Marketing Experience</li><li>
6-8 Years CRM and Loyalty Experience</li><li>
3 Years People Leadership Experience</li></ul> 
Preferred Skills/Education<ul><li>
Experience working with marketing technology</li><li>
Experience working closely with senior leadership</li></ul>
About Lowe&rsquo;s
Lowe&rsquo;s Companies, Inc. (NYSE: LOW) is a FORTUNE&reg; 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe&rsquo;s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe&rsquo;s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe&rsquo;s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.</div>

Sr Manager Loyalty Program

Keen Footwear

<div>Job Summary

The Senior Manager of Retention and Loyalty leads the execution and optimization of lifecycle marketing programs to drive repeat purchase, increase customer lifetime value (LTV), and strengthen brand engagement. This role supports a data-driven lifecycle ecosystem across owned channels, including email, SMS, and loyalty programs. They contribute to CRM audience strategy and segmentation and lead test-and-learn initiatives, using platforms such as Klaviyo, Shopify, and Yotpo to improve performance through data-driven insights. This role sets lifecycle and loyalty roadmaps while ensuring high-quality execution. They manage agency and technology partners and collaborate cross-functionally to deliver aligned programs. Primarily focused on North America, this role also contributes to CRM best practices across regions. Success is measured by improvements in retention, purchase frequency, and LTV.

Essential Functions

Description
<ul>
<li>Leads the development and execution of retention and lifecycle marketing programs including CRM campaign calendar, automated journeys, and loyalty integration. Defines roadmap, prioritization, and success metrics across lifecycle stages (onboarding, engagement, retention, winback), ensuring programs drive measurable improvements in LTV and repeat purchase behavior.</li>
<li>Drives the performance and optimization of the loyalty program. Defines program structure, benefits, and unique offerings to drive program engagement, consumer retention, and increased consumer value. Continuously evaluates program effectiveness through data and consumer insights, identifying opportunities to enhance engagement, differentiation, and financial impact.</li>
<li>Leads the development and management of holistic consumer group strategies (e.g., VIP, professional, or community segments), including program design, and tailored experiences. Partners cross-functionally to ensure these programs are differentiated, scalable, and aligned with brand and commercial objectives.</li>
<li>Develops and evolves advanced segmentation frameworks and behavior-based journeys in close collaboration with Analytics and Digital Experience. Champions a consumer group test-and-learn agenda across channels, leveraging A/B testing, audience insights, and performance data to continuously optimize messaging, timing, and consumer experience.</li>
<li>Leverages consumer data, RFM analysis, and performance reporting to evaluate program effectiveness, identify growth opportunities, and inform strategic decision-making. Partners with analytics teams to enhance data models and measurement frameworks.</li>
<li>Contributes to acquisition strategies via owned channels, driving high-quality list growth across eCommerce, retail, and other touchpoints, with a focus on long-term engagement and value creation.</li>
<li>Manages agency and technology partners and serves as a key stakeholder in aligning lifecycle marketing with broader business objectives.</li>
<li>Manages and develops a team responsible for executing lifecycle marketing initiatives. Partners cross-functionally with brand, product, merchandising, and analytics to ensure coordinated campaign delivery. Contributes insights and learnings to CRM best practices within the Digital Marketing center of excellence.</li>
</ul>
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without cause.

Qualifications
<ul>
<li>Bachelor's Degree in Business, Marketing, Communications, or related field required.</li>
<li>Minimum six (6) of experience configuring and leveraging advanced capabilities in lifecycle marketing across email, SMS, and loyalty.</li>
</ul>
Any equivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basis.

Knowledge, Skills, and Abilities
<ul>
<li>Experience leveraging leading CRM, loyalty, and marketing automation platforms (e.g., Klaviyo), ecommerce platforms (e.g., Shopify), and loyalty technologies (e.g., Yotpo or similar)</li>
<li>Familiarity with consumer data infrastructure and integrations across marketing and ecommerce systems</li>
<li>Highly organized with the ability to manage multiple priorities, projects, and stakeholders in a fast-paced environment</li>
<li>Advanced analytical skills with the ability to translate consumer data and insights into actionable strategies that drive measurable business outcomes</li>
<li>Experience with experimentation frameworks (A/B testing, test-and-learn agendas) and performance optimization across lifecycle channels</li>
<li>Proficiency in analytics and reporting tools (e.g., Google Analytics, Power BI or similar), with strong Excel skills for data analysis and modeling</li>
<li>Proven ability to build, lead, and develop high-performing teams, fostering a culture of accountability, innovation, and continuous improvement</li>
<li>Strong cross-functional collaborator with experience influencing stakeholders across brand, product, merchandising, and analytics teams</li>
<li>Excellent communication and presentation skills, with the ability to translate complex data into clear, compelling narratives for all levels of the organization</li>
<li>Ability to synthesize diverse perspectives and align teams around a unified vision and strategy</li>
<li>Strong attention to detail paired with a strategic, big-picture mindset</li>
<li>Self-directed and able to prioritize effectively while navigating ambiguity</li>
</ul>
Travel Required: No

Base Salary: $144,000 - $153,000

This range represents the low and high ends of this position's anticipated base salary range. The actual base salary will depend on numerous factors such as experience, knowledge, skills, and location. Our base salary is just one component of our competitive total rewards strategy, which includes numerous benefits and perks as well as specific health and welfare benefits.

Why Work at KEEN: Driven by a passion for life outside, KEEN is a values-led, independently owned brand from Portland, Oregon, that's on a mission to create original and versatile products, improve lives, and inspire outside adventure. Founded in 2003, KEEN launched a revolution in the footwear industry with the introduction of the Newport adventure sandal and has donated more than $18 million to non-profit organizations and causes around the world to promote responsible outdoor recreation, including conservation efforts to protect open spaces. KEEN strives to show the world through its products and its actions that a business for good can actually be good for business. By giving back, reducing impact, and activating communities and individuals to protect the places where we work and play, KEEN puts its values in motion and takes action to leave the world a better place.
 
 
Fuerst Group, KEEN, and Chrome are equal opportunity employers. We value an inclusive and diverse community. Qualified candidates of all backgrounds are encouraged to apply and will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.</div>

Sr. Manager, Retention & Loyalty

Christian Dior

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>Do you wish to join the House of Dreams?
In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.
You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.
This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:
Create Passionately
Craft together with joy
Excel for ultimate luxury
Lead with audacity
Cultivate Triumphant inclusivity
Commit and act to re-enchant the world.
Design your dreams with Dior.
We are seeking a visionary and strategic Regional Client Development Manager for Parfums Christian Dior Orient, covering the Middle East, Africa, Turkey and India (9 markets). Reporting to the Regional Head of Omnichannel, this position will be central to leading the evolution of our client development strategies, driving engagement and loyalty. The successful candidate will shape our CRM vision by developing data-driven strategies, optimizing automated client journeys, and fostering personalized relationships.
The role requires a proactive leader with a keen understanding of luxury consumer behavior and strong collaborative skills with e-business, retail, and marketing teams to ensure seamless omnichannel integration, an elevated client experience, and maximized lifetime value.
</div><div><h3 class="jobSectionHeader">Job responsibilities
</h3><ul><li>CRM Strategy &amp; Development:
</li><li><ul><li>Define and implement the regional CRM strategy across 9 markets, ensuring seamless alignment with global brand vision and long-term objectives.
</li><li>Establish annual CRM targets on strategic KPIs for each market, considering local specificities and market maturity, and ensuring alignment with regional and global strategic goals.
</li><li>Develop and manage the regional CRM projects roadmap, encompassing loyalty programs, client segmentation, NPS frameworks, and data-driven clienteling use cases.
</li><li>Collaborate closely with e-business and retail teams to integrate CRM strategies within the broader omnichannel framework, optimizing client engagement across digital and physical ecosystems.
</li><li>Strategically manage and own the regional CRM budget
</li></ul></li></ul><ul><li>Loyalty Program &amp; Engagement:
</li><li><ul><li>Lead the regional evolution and performance monitoring of the Loyalty Program, continuously seeking to enhance client engagement, foster loyalty, and strengthen retention.
</li><li>Collaborate with regional marketing teams to define strategic guidelines for Point-of-Sale (POS) and Very Important Customer (VIC) events.
</li><li>Support markets in event execution by ensuring precise client targeting, overseeing invitation strategies, and maintaining a consistent tone of voice in line with Dior luxury standards.
</li><li>Define regional guidelines and forecasts for CRM gifting and Gift With Purchase (GWP) initiatives.
</li></ul></li></ul><ul><li>CRM Communications &amp; Activations :
</li><li><ul><li>Define and oversee the regional CRM communication plan across key touchpoints, including email, clienteling, WhatsApp, events, and loyalty activations.
</li><li>Orchestrate and continuously enhance automated CRM journeys and communication flows, meticulously adapting strategies and content to distinct client segments and purchasing behaviors (e.g., e-commerce, boutique, omnichannel) to maximize client lifetime value.
</li><li>Partner with global CRM teams at HQ to ensure strategic alignment and facilitate the sharing of best practices.
</li><li>Coordinate impactful CRM initiatives with regional marketing teams to support major product launches and commercial moments.
</li><li>Establish and monitor action plans with markets to ensure the effective execution of the regional CRM strategy.
</li></ul></li></ul><ul><li>Performance Monitoring &amp; Trainings:
</li><li><ul><li>Produce comprehensive monthly regional CRM performance scorecards for management and local markets, diligently monitoring key performance indicators (KPIs) and proactively identifying opportunities for continuous improvement.
</li><li>Deliver effective CRM training sessions to local teams through in-person and virtual formats to drive performance on the KPIs.
</li><li>Prepare and deliver compelling CRM business reviews for top management, providing strategic recommendations.
</li></ul></li></ul><ul><li>Team Leadership &amp; Development:
</li><li><ul><li>Manage and develop a CRM team of three (regional direct report, UAE indirect report, KSA indirect report), fostering strong collaboration and supporting their professional growth.
</li></ul></li></ul></div><div><h3 class="jobSectionHeader">Profile
</h3><ul><li><ul><li>Bachelor's degree in Marketing, Business Administration, or a related field.
</li><li>Proven experience (5+ years) in CRM management, preferably within the luxury retail or beauty industry.
</li><li>Demonstrated experience in developing and executing regional CRM strategies.
</li><li>Strong understanding of client segmentation, loyalty programs, and data-driven clienteling.
</li><li>Excellent analytical skills with the ability to interpret data and drive actionable insights.
</li><li>Exceptional communication, presentation, and interpersonal skills.
</li><li>Ability to work effectively in a matrix organization and collaborate with cross-functional teams.
</li><li>Experience managing and developing a team.
</li><li>Fluency in English is required; Arabic and/or French is a strong asset.
</li></ul></li></ul></div><div><h3 class="jobSectionHeader">Additional information
</h3>Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.
At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.
</div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">PARFUMS CHRISTIAN DIOR
 
MAISON
 
</h2><div>Christian Dior described himself as a fashion and perfume designer. The House of Dior, founded in 1946, changed the face of ladies&rsquo; style forever when its New Look was unveiled in the halls of 30 Avenue Montaigne on February 12, 1947. The revolutionary look was accompanied by a fragrance, Miss Dior, the finishing touch designed to &ldquo;leave a trail of desire in a woman&rsquo;s wake&rdquo;. This timeless perfume was the first fragrance created by a visionary brand which invented the concept of global beauty with its Rouge Dior and subsequent cosmetic lines.
 
The current-day trustees of this legendary expertise &ndash; Francis Kurkdjian, Perfume Creation Director, and Peter Philips, Creative and Image Director for Dior Makeup &ndash; are the heirs to Christian Dior&rsquo;s perfectionism. The worldwide renown of the House&rsquo;s creations is partly down to its seductive muses, including Charlize Theron, Natalie Portman and Robert Pattinson.</div></div></div></div></div></div></div>

Client Development Manager

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