luxury retail consultant

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.
 
 
 <ul>
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 You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
 </li>
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 Drive client relationships within an omni-channel approach
 </li>
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 Provide pre-buying feedback on products
 </li>
 <li>
 Drive eNPS through people experience initiatives and culture
 </li>
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 Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
 </li>
 <li>
 Ensure click and collect are conducted within SLAs (Service-level agreement)
 </li>
 <li>
 Ensure customer data is properly captured in adherence to marketing team requirements
 </li>
 <li>
 Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
 </li>
 <li>
 Support with in-store marketing events and activations
 </li>
 <li>
 Keep abreast of all brand social media activities and campaigns
 </li>
 <li>
 Drive sell-throughs within the store
 </li>
 <li>
 Support in-store CX initiatives
 </li>
 <li>
 Provide input to what&rsquo;s working well/what&rsquo;s not working well within the store
 
 
 </li>
 </ul>
 
 What You'll Need To Succeed
 
 
 
 <ul>
 <li>
 Strong English communication skills
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Fashion Consultant - Jimmy Choo

<div>INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040. 
What you'll be doing
Our Fashion Consultant is responsible for delivering an outstanding customer experience and driving our business through sales. They demonstrate a strong understanding of the omnichannel aspects of the role using physical and digital channels to connect with the customers anywhere and anytime and deliver a seamless and consistent high level of service. They act as brand ambassadors through their strong knowledge of the brand and their expertise in fashion and style.
Drive the business
Represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
Collaborate with team members and maintain positive relationships to develop a constructive work environment
Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained.
Maintain and understand customer purchasing patterns and behaviors, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities Promote the Group&rsquo;s loyalty program (MUSE) and increase enrollment rate and new customer
acquisition
Stay abreast of latest fashion trends, social media campaigns, products and competitor, the brand&rsquo;s different online (website, app and social media) offerings and activities and promote them with customers
Participate to the brand&rsquo;s events when required inside or outside the store Customer Centricity
Take ownership of the customer&rsquo;s experience by delivering an exceptional service and bringing to life the brand&rsquo;s customer journey at all different touchpoints (physical and digital) through building rapport, sharing product knowledge and expert&rsquo;s advice, proactively catering to customers&rsquo; needs, interests and preferences
Use impactful storytelling with customers to maximize their experience through education and entertainment
Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers&rsquo; expectations.
Use clienteling techniques and tools to connect virtually with customers, build a one-on-one relationship based on trust and human touch and drive loyalty. Such techniques and tools include messaging, (virtual) shopping appointments, etc.
Operational Excellence
Prepare and process e-commerce orders&rsquo; fulfillment from the store within the set SLAs in terms of time and quality
Managing and creating effective and efficient clientele data reporting and analytics, while also maintaining accuracy of data collection.
Maintain all operating standards by ensuring stock replenishment and organising display as per the brand&rsquo;s VM guidelines
Demonstrate a strong understanding and leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, CRM, OMS, etc.)
What you&rsquo;ll need to succeed
Minimum Experience: 2&ndash;3 years in fashion retail
Communication Skills
Styling &amp; Product Knowledge
Technical &amp; Operational Skills
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Fashion Consultant - Marina Rinaldi - Kingdom Center

<div>
 RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.
 
 The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.
 
 At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
 
 Design Consultants play an integral role in providing luxury service by assessing the needs of walk-in clientele in the RH Gallery. They will work in collaboration and partnership with RH Interior Design to ensure the clients' design needs are met and their expectations exceeded. Our Design Consultants are innovators with an entrepreneurial spirit and a passion for building and maintaining relationships.
 
 YOUR RESPONSIBILITIES
 
 
 - Live Our Vision, Values and Beliefs every day
 
 - Provide a luxury experience for RH clientele through product expertise and elevated service
 
 - Qualify and educate potential clients on services offered by RH Interior Design
 
 - Own all phases of the client experience from initial contact through product delivery
 
 - Grow and maintain a strong client base
 
 - Ensure fiscal goals are achieved
 
 - Represent the RH lifestyle brand through communication, personal appearance and professionalism
 
 - Maintain a strong interest in the luxury and Design industry
 
 - Support visual and quality standards within the Gallery
 
 OUR REQUIREMENTS
 
 - Experience within a Design firm or high-end furniture and luxury retail preferred
 
 - Art, Architecture or Interior Design and relevant experience preferred
 
 - People and relationship driven
 
 - Strategic and mental agility
 
 - Highly organized
 
 - Collaborative
 
 - Results-oriented
 
 - Excellent verbal and written communication skills
 
 - Proficiency with Mac Operating System, IOS devices, Microsoft Office and Google Applications
 
 PHYSICAL REQUIREMENTS
 
 - Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques
 
 - Ability to maneuver effectively around Gallery floor, stock room and office
 
 - Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing
 
 - Licensed to drive preferred
 
 - Ability to travel locally or out of state
</div>

Interior Design Consultant

<div>RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.
The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.
At RH we believe deeply that the &quot;right&quot; people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take &quot;no&quot; for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
Design Consultants play an integral role in providing luxury service by assessing the needs of walk-in clientele in the RH Gallery. They will work in collaboration and partnership with RH Interior Design to ensure the clients' design needs are met and their expectations exceeded. Our Design Consultants are innovators with an entrepreneurial spirit and a passion for building and maintaining relationships.
YOUR RESPONSIBILITIES 
<ul><li>Live Our Vision, Values and Beliefs every day</li>
<li>Provide a luxury experience for RH clientele through product expertise and elevated service</li>
<li>Qualify and educate potential clients on services offered by RH Interior Design</li>
<li>Own all phases of the client experience from initial contact through product delivery</li>
<li>Grow and maintain a strong client base</li>
<li>Ensure fiscal goals are achieved</li>
<li>Represent the RH lifestyle brand through communication, personal appearance and professionalism</li>
<li>Maintain a strong interest in the luxury and Design industry</li>
<li>Support visual and quality standards within the Gallery</li>
</ul>OUR REQUIREMENTS
<ul><li>Experience within a Design firm or high-end furniture and luxury retail preferred</li>
<li>Art, Architecture or Interior Design and relevant experience preferred</li>
<li>People and relationship driven</li>
<li>Strategic and mental agility</li>
<li>Highly organized</li>
<li>Collaborative</li>
<li>Results-oriented</li>
<li>Excellent verbal and written communication skills</li>
<li>Proficiency with Mac Operating System, IOS devices, Microsoft Office and Google Applications</li>
</ul>PHYSICAL REQUIREMENTS
<ul><li>Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques</li>
<li>Ability to maneuver effectively around Gallery floor, stock room and office</li>
<li>Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing</li>
<li>Licensed to drive preferred</li>
<li>Ability to travel locally or out of state</li>
</ul>RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance. 
<div></div> 
<div>At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.</div></div>

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