luxury retail manager

Chalhoub Group

<div>On behalf of Zimmermann, we are hiring for a Retail Manager to oversee our existing stores in KSA &amp; Bahrain, and who will be part of the growth of the brand in the Middle East. 
Zimmermann is one of Australia's leading and most respected fashion designer brands. Zimmermann's ready-to-wear and swim and resort collections are sold through Zimmermann boutiques and high-end retailers both in Australia and internationally. We maintain stand-alone retail stores throughout Australia, Europe, UK, USA and China and a successful online business.
What you'll be doing
The Retail Manager will be responsible for training and developing the teams to achieve sales growth, profitability, and client excellence, ensuring optimal in-store P&amp;P adherence and KPI&rsquo;s achievement. Foster professional relationships through retail training programs and leadership skills. Your broad responsibilities will include: 
<ul>
<li>
Ensure client satisfaction and achieve consistent sales &amp; KPIs.</li>
<li>Develop strategies and action plans for sales targets.</li>
<li>Maximize sales through service strategies, tracking performance, and motivating teams.</li>
<li>Regularly report performance and mentor Store Managers.</li>
<li>Provide feedback on stock issues and ensure product knowledge among team members.</li>
<li>Manage and grow the client database in compliance with GDPR.</li>
<li>Ensure accurate client details and product availability for appointments.</li>
<li>Communicate with clients about new launches and organize appointments.</li>
<li>Develop teams in client service, brand, and product knowledge.</li>
<li>Train stores in online fulfillment and policies.</li>
<li>Lead and motivate teams to achieve KPIs.</li>
<li>Provide feedback and conduct regular meetings to discuss performance and development.</li>
<li>Lead and inspire the retail team.</li>
<li>Oversee recruitment and onboarding of Store Managers.</li>
<li>Manage stock accurately and efficiently.</li>
<li>Monitor stock losses and work with B&amp;P team for consolidations.</li>
<li>Manage store expenses and ensure timely reporting.</li>
<li>Maintain high Visual Presentation standards.</li>
<li>Assist with new store setups and ensure weekly floral arrangements.</li>
<li>Provide feedback on maintenance and ensure timely completion of works.</li>
<li>Drive in-store events and manage them per company expectations.</li>
<li>Enter client details post-event and send &ldquo;thank you&rdquo; notes.</li>
<li>Report event details to management.</li>
</ul>
What you&rsquo;ll need to succeed<ul>
</ul><ul>
<li>This role will be based in Riyadh, KSA. Travel required to Jeddah and Bahrain</li>
<li>Experience managing a network of stores in luxury retail, within the Middle East</li>
<li>Fluency in Arabic is mandatory for this role</li>
<li>Experience in Luxury Retail. Either leading a flasghip Luxury store or multiple stores/locations</li>
<li>Ability to maximize and drive sales performance of your stores</li>
<li>Ability to set and drive clienteling activities
</li><li>Strong interpersonal skills and experience managing multiple stakeholders</li>
</ul>
What you&rsquo;ll need to succeed
<ul><li>The applicant must have previous management experience in fashion (essential), amazing client service skills, a proven ability to inspire, engage and develop team members to exceed KPI results, impeccable attention to detail and exceptional communication skills.</li>
</ul>
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Retail Manager - Zimmermann (KSA & Bahrain)

<div>INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. 
 
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets. 
 
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040. 
What you'll be doing
Our Retail Manager is responsible for ensuring that Store Managers maximize the commercial performance of their retail shops and deliver exceptional Guest Experience. Our Retail Manager is also responsible for establishing a bridge between back-office and their network of stores which they control/audit on a continuous basis and implement corrective solutions and actions.
<h5 class="jobSectionHeader">Key Responsibilities</h5><ul>
<li>Understand the brand strategy and cascade within the given network</li>
<li>In conjunction with Marketing, ensure the full implementation of the of marketing and CX strategies and programs</li>
<li>Implement Brand guidelines taking in consideration each market specifications</li>
<li>Agree on a yearly calendar of sales with commercial team</li>
<li>Control discount and margins to insure constant business profitability</li>
<li>Follow up periodically on the sales figures per line and stock at hand (Sell-Out)</li>
<li>Manage potential shortages, review orders and inform merchandising team on the status</li>
<li>Record, monitor and analyze market trends, competitors activities</li>
<li>Provide commercial with quantitative and qualitative reports using data from market studies and inhouse systems</li>
<li>Define sales target per sales team member</li>
<li>Manage the P&amp;L for the brand at hand</li>
<li>Monitor the performance of the brand and send recommendation</li>
<li>Manage the organization's resources within budget guidelines</li>
<li>Provide prompt, thorough, and accurate information to keep management appropriately informed of the brands financial position</li>
<li>Develop and motivate team members to ensure transfer of know-how and continuous positive work environment</li>
<li>Monitor team members performance and provide formal and informal feedback and appraisal in order to maximize efficiency</li>
</ul>
What you&rsquo;ll need to succeed
<ul><li>Experience in Leading a Flagship Retail store or Multiple Retail stores, within Luxury Fashion/Luxury Homeware or Fine Jewellery &amp; Watches</li>
<li>Currently based in the UAE</li>
<li>UAE driving license would be an added benefit for this role</li>
<li>Arabic language is mandatory for this role</li>
<li>Ability and Flexibility to travel across the GCC (UAE, KSA, Qatar &amp; Kuwait)</li>
</ul>
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Retail Manager - Luxury Homeware

Gucci

<div>
 
 Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. The House has redefined luxury for the 21st century, further reinforcing its position as one of the world&rsquo;s most desirable fashion houses. Eclectic, contemporary, romantic&mdash;Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.
 
 
 
 
 
 Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.
 
 
 
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 
 
 
 
 Role Mission
 
 
 
 
 
 
 
 The TM is responsible for maximizing store performance in order to overachieve targets and goals with a strong focus on team management and development.
 
 
 Working on the shop floor, the TM is a dynamic and inspiring leader who has a strong retail background and relationship building skills both with the team and the clients.
 
 
 The TM is responsible for ensuring the team demonstrates exceptional service culture and client experience, representing the brand as a Gucci Ambassador by promoting its values.
 
 
 
 
 
 
 Team
 
 
 
 
 
 
 
 &bull;Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
 
 
 &bull;Working on the shop floor, the TM will be in constant contact with the team and what is happening on a daily basis.
 
 
 &bull;Provide support and ongoing feedback to client advisors to ensure their development, motivation and sense of belonging.
 
 
 &bull;Conduct regular performance conversations to discuss results and develop action plans.
 
 
 &bull;Conduct on spot coaching to ensure consistent client experience.
 
 
 &bull;Participate in attracting, recruiting and onboarding a high performing team.
 
 
 &bull;Partner with Store Manager and Human Resources for all employee relations issues to ensure effective resolution.
 
 
 &bull;Make sure that all the company policies and procedures are followed by all the team members.
 
 
 
 
 
 
 Client
 
 
 
 
 
 
 &bull;Lead and inspire the team on executing superior client experience, ensuring the hospitality mindset within the team.
 
 
 &bull;Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.
 
 
 &bull;Lead the execution of clientelling activities with the store team, developing actions to reach the goals and KPIs.
 
 
 &bull;Demonstrate leadership by playing an active role on the sales floor.
 
 
 
 
 
 
 
 
 
 Product
 
 
 
 
 
 
 
 &bull;Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
 
 
 &bull;Partner with Merchandising team providing effective feedback on products, stock situation and specific requests for the store in order to grow the business.
 
 
 &bull;Collaborate with VM team in order to maximize the category potential while guaranteeing that the image of the store is maintained according to guidelines.
 
 
 &bull;Ensure the team develops a full product knowledge through specific training, while making sure they are aware of market trends and competitors.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Key Requirements
 
 
 <ul>
 <li>
 Minimum of 2-4 years of sales management experience in retail, luxury retail, or service related industry.
 </li>
 <li>
 Bachelor&rsquo;s Degree in a related field is preferred.
 </li>
 <li>
 Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
 </li>
 <li>
 Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
 </li>
 <li>
 Ability to manage competing priorities in a fast-paced environment.
 </li>
 <li>
 Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
 </li>
 <li>
 Industry awareness and strong business acumen.
 </li>
 <li>
 Strong verbal and written communication skills and excellent organizational skills.
 </li>
 <li>
 Passion for the Fashion Industry.
 </li>
 <li>
 Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism.
 </li>
 <li>
 Flexibility to work a retail schedule which will include evenings, weekends and holidays.
 </li>
 </ul>
 
 
 
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Entrepreneurial spirit
 </li>
 <li>
 Sales and Client focused
 </li>
 <li>
 Developing/coaching others
 </li>
 <li>
 Leading by example
 </li>
 <li>
 Relationship builder
 </li>
 <li>
 Effective communicator
 </li>
 </ul>
 
 
</div>

Team Manager

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 Our Floor Manager is responsible for ensuring that our Accessories, Footwear and Handbags Departments maximize their commercial performance and deliver the most exceptional Guest Experience in the market. Our Floor Manager will be accountable for driving customer, partnership and people experience across multiple luxury departments.
 
 
 
 Key Responsibilities
 
 
 
 Drive the Business
 
 
 <ul>
 <li>
 Lead by example and represent the brand by communicating its values and vision though all activities and interactions with customers, brand partners and stakeholders
 </li>
 <li>
 Define, execute, and monitor the accessories, footwear, and handbags action plan to achieve sales targets and KPIs
 </li>
 <li>
 Manage the client database to build strong relationships with our community and create strategic future potential selling opportunities
 </li>
 <li>
 Stay ahead of the latest global and local trends, products and competitors and share actionable feedback with relevant stakeholders across buying, creative, partnerships and VM.
 </li>
 <li>
 Think hybrid by leveraging all type of point of sales online and offline.
 
 
 </li>
 </ul>
 Team Leadership and Development
 
 
 <ul>
 <li>
 Provide a clear vision to the team about the brand and store&rsquo;s vision and key future directions
 </li>
 <li>
 Identify, recruit, develop and retain strong talents; building a solid succession pipeline
 </li>
 <li>
 Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
 </li>
 <li>
 Act as a coach for the team members and promote a growth mindset by leveraging the Group&rsquo;s available learning tools and platforms and constantly monitor the team&rsquo;s development plans and professional growth.
 </li>
 <li>
 Ensure performance improvement plans are discussed and documented in a transparent manner.
 
 
 </li>
 </ul>
 Customer Experience
 
 
 <ul>
 <li>
 Develop an omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).
 </li>
 <li>
 Use effective clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand&rsquo;s different activities, offerings, activations, etc.
 </li>
 <li>
 Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them
 
 
 </li>
 </ul>
 Operational Excellence
 
 
 <ul>
 <li>
 Ensure all sales and operational policies and procedures (SOP&rsquo;s) are followed and maintained in the store.
 </li>
 <li>
 Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or overwise trained on it.
 </li>
 <li>
 Ensure all operating standards are followed from stock replenishment to organizing displays as per the brand&rsquo;s VM guidelines.
 </li>
 <li>
 Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours
 </li>
 <li>
 Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
 <li>
 Extensive experience within a Luxury Multibrand Fashion Retail Store, with a specialization and passion in Luxury accessories, footwear, and handbags.
 </li>
 <li>
 A futuristic view on concept and department store customer experiences
 </li>
 <li>
 Tryano department store is based in Yas Mall. Open to relocate to Abu Dhabi or access to commute to Yas Mall
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Floor Manager - Tryano, Yas Mall

Moncler

<div>
 
 MONCLER is looking for a Store Manager for its Outlet in Istanbul.
 
 
 
 
 
 The Store Manager strives to reach excellence in business performance and key qualitative objectives always going beyond expectations, inspiring, managing and coaching the team.
 
 
 
 
 
 
 Main activities will be:
 
 
 
 &bull; Create a genuine, attentive and long lasting relationship with the clients, based on listening, meeting and exceeding client&rsquo;s needs and expectations;
 
 
 &bull; Be focused on excellent performances and results, based on clear KPIs, in a challenging competitive environment.
 
 
 &bull; Maintain visual merchandising standards and the overall standards in terms of technical maintenance, cleanness, staff personal appearance
 
 
 &bull; Constantly enhance the knowledge of the brand's history and values,promote collections and product features;
 
 
 &bull; Create an exciting work environment where trust and respect for diversity is valued;
 
 
 &bull; Empower others through engagement and motivation: recognize individual strengths and provide solutions to consisitantly improve;
 
 
 &bull; Recognize talent and potential, as well as a feedback-oriented coaching environment, whilst ensuring team and individuals development.
 
 
 &bull; Lead the team to achieve common goals, identifying clear priorities, tasks and definition of role;
 
 
 
 
 
 
 
 
 
 Requirements:
 
 
 
 &bull;3/5 Years previous experience in managerial roles in the same company, in structured Fashion Luxury &amp; Retail Companies;
 
 
 &bull;Degree with specialization in Retail/Hospitality Management is a plus;
 
 
 &bull;Willingness to evolve in the organization, willingness to relocate is a plus;
 
 
 &bull;Proven excellent client service skills;
 
 
 &bull;Fluency and sophistication in Turkish and English, while another language is a plus.
 
 
 &bull;Digitally aware. Deep knowledge of MS Office and proven experience in payments and warehouse management systems and tools.
 
 
 
 
 
 
 &ldquo;Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees."
 
 
</div>

Outlet Store Manager - Istanbul F/M

Risara properties

Job description:We are seeking an experienced and dynamic Store Manager to lead our luxury clothing retail store. This role demands strong operational expertise, excellent customer service skills, and a passion for high-end fashion. The ideal candidate will ensure smooth daily operations, drive sales, maintain impeccable store standards, and lead a motivated, high-performing team.Store Operations Management&middot; Manage day-to-day store activities to ensure smooth operations, including opening/closing procedures, inventory control, merchandising, and store presentation&middot; Maintain luxury brand standards in visual merchandising and store layout to create an inviting and exclusive shopping environment&middot; Set and ensure best practices are disseminated to the team and diligently followed for all aspects of the businessSales &amp; Customer Service&middot; Drive sales performance by coaching and motivating the sales team to achieve targets&middot; Deliver personalized, high-quality customer service that enhances the luxury shopping experience&middot; Handle customer queries, complaints, and returns with professionalism and tact&middot; Create new reasons for people to revisit the store&middot; Build brand awareness through regular pop-ups and promotionsTeam Leadership &amp; Development&middot; Recruit, train, and develop store staff, fostering a high-performance team culture&middot; Conduct regular performance reviews, set goals, and identify training needs&middot; Schedule and manage staff shifts to optimize store coverage and efficiencyInventory &amp; Stock Management&middot; Manage end-to-end online sales and inventory&middot; Find new brands that match Risadh ethos &amp; customer requirement, negotiate terms with them and follow the best practices for on boarding&middot; Monitor stock levels, oversee stock replenishment and timely returns as per GST and other compliances&middot; Coordinate with brands and tailors to ensure timely and accurate deliveries&middot; Conduct regular stock audits and report discrepancies. Put in place and manage shrinkage prevention measuresFinancial Management&middot; Ensure store targets are set and achieved&middot; Drive new footfalls with the help of Marketing&middot; Train the team to upsell and cross sell to increase bill values&middot; Prepare and manage store budgets, control expenses, and maximize profitability&middot; Analyse sales reports, market trends, and customer feedback to make informed business decisions&middot; Coordinate with Accounts for timely sharing of monthly MIS and P&amp;Ls&middot; Check and ensure vendor payments are done on time by the Accounts teamCompliance &amp; Security&middot; Ensure adherence to all company policies, health and safety regulations, and legal requirements&middot; Oversee store security measures to protect merchandise and staff&middot; All consignment stocks to be returned on time as per GST policy and new, replacement merchandise to be planned before handBrand Representation&middot; Represent the brand in a professional manner, always upholding the luxury image&middot; Identify and participate in exhibitions, pop-ups, and promotional events to enhance brand visibilityJob Type: Full-timePay: &#8377;30,000.00 - &#8377;40,000.00 per monthAbility to commute/relocate:<ul><li>Panaji, Goa: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Luxury Retail Store Management: 2 years (Preferred)</li></ul>Work Location: In person

Retail Store Manager (Designer Clothing)

<div>INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040. 
What you'll be doing
As a Store Manager for Guess in Doha Festival City Mall, you will be responsible for driving the store business. You will work towards achieving the store sales&rsquo; target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand&rsquo;s guidelines and store processes. Your responsibilities will include the following:<ul>
<li>
Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members.</li>
<li>Define, execute and monitor the store action plan to achieve sales targets and KPIs.</li>
<li>Manage the customer database to build strong relationship with customers and create future potential selling opportunities.</li>
<li>Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.</li>
<li>Leverage all type of point of sales online and offline.</li>
<li>Provide a clear vision to the team about the business and store&rsquo;s vision and key directions.</li>
<li>Identify, recruit, develop and retain strong talents.</li>
<li>Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.</li>
<li>Act as a coach for the team members and promote growth mindset by leveraging the Group&rsquo;s available learning tools and platforms an constantly monitor the team&rsquo;s development plans and professional growth.</li>
<li>Ensure performance improvement plans are discussed and documented in a transparent manner.</li>
<li>Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital), the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand&rsquo;s ecommerce business including different activities, offerings, activations, etc.</li>
<li>Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them.</li>
<li>Ensure all sales and operational policies and procedures are followed and maintained in the store.</li>
<li>Ensure e-commerce orders are prepared and processed within the set SLAs in terms of me and quality and no fulfillment action is pending in the store.</li>
<li>Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.) and ensure the team is well versed with it or overwise trained on it.</li>
<li>Ensure all operating standards are followed from stock replenishment to organizing displays as per the brand&rsquo;s VM guidelines.</li>
<li>Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.</li>
<li>Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours.</li>
<li>
</li></ul>What you&rsquo;ll need to succeed<ul>
<li>
You are an Arabic speaker.</li>
<li>You have a proven experience in store or retail management (luxury or premium retail is a plus), as well as stock analysis.</li>
<li>You are self-motivated and have the ability to drive results and people development.</li>
<li>Your possess strong leadership skills.</li>
<li>You possess a commercial acumen with a customer-first mindset.</li>
<li>You have a solid understanding of reading and acting on store data/metrics.</li>
</ul>
What we can offer you 
 
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Store Manager - Guess, Doha Festival City

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