luxury retail manager

Trafalgar Luxury Group

<div>
 <p>
  The Boutique Manager is responsible for leading and inspiring a team to deliver exceptional client experiences and achieve business goals in a luxury jewelry environment. This role oversees all operational, client service, and sales functions, ensuring the boutique reflects the high standards and prestige of the brand. The ideal candidate embodies elegance, discretion, and deep knowledge of fine jewelry, while upholding the highest level of professionalism and boutique excellence.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Responsibilities
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Oversee the daily operations of the boutique, ensuring compliance with brand standards in client experience, hygiene, merchandising, and security.
  </li>
  <li>
   Deliver a world-class luxury service by maintaining close relationships with VIP clients and ensuring all team members provide an elevated and personalized experience.
  </li>
  <li>
   Lead by example in achieving sales targets, team KPIs, and client retention goals, contributing directly to the boutique&rsquo;s profitability.
  </li>
  <li>
   Train, coach, and develop team members on clienteling, product knowledge (including gemstones and materials), selling techniques, and brand storytelling.
  </li>
  <li>
   Ensure visual merchandising standards are maintained to reflect the luxury image and seasonal brand direction.
  </li>
  <li>
   Manage client appointments, exclusive events, and after-sales service with attention to detail, confidentiality, and care.
  </li>
  <li>
   Maintain accurate stock levels, inventory controls, and product transfers; coordinate with back-office and supply chain teams to ensure stock availability.
  </li>
  <li>
   Monitor daily financial operations including sales reconciliation, cash management, and reporting, ensuring accuracy and compliance.
  </li>
  <li>
   Handle client feedback and concerns with discretion, elegance, and a solution-oriented mindset.
  </li>
  <li>
   Prepare and communicate weekly/monthly sales reports, team performance updates, and market insights to Area or Brand Manager.
  </li>
  <li>
   &middot;Organize staff rosters, manage attendance, leaves, and ensure floor coverage aligns with peak business hours.
  </li>
  <li>
   Foster a boutique culture rooted in luxury service, integrity, and team collaboration.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Skills Qualifications and Requirements
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   3&ndash;5 years of experience in luxury retail, preferably in fine jewelry, watches, or high-end fashion.
  </li>
  <li>
   Strong background in clienteling, customer relationship management (CRM), and delivering personalized shopping experiences.
  </li>
  <li>
   Deep understanding of jewelry products, gemstones, and materials is an advantage.
  </li>
  <li>
   Fluent in English and Arabic; other languages are a plus.
  </li>
  <li>
   Refined interpersonal and communication skills with a natural ability to engage discerning clientele.
  </li>
  <li>
   Impeccable grooming, professional etiquette, and emotional intelligence.
  </li>
  <li>
   Strong leadership capabilities with a passion for developing talent and fostering team spirit.
  </li>
  <li>
   Results-driven with solid commercial acumen and problem-solving skills.
  </li>
  <li>
   Proficient in POS systems, retail analytics, and Microsoft Office Suite.
  </li>
 </ul>
</div>


Boutique Manager

Gabriella White

<div><p><b>Retail Store Manager - Charlotte, NC (On-Site)</b></p><p>
Are you a natural leader with an eye for design and a passion for people? We are looking for a <b>Retail Store Manager</b> to lead our Charlotte showroom and bring our brand to life every day. This role blends creativity, strategy, and leadership to deliver an exceptional client experience while driving store performance. As the <b>Retail Store Manager</b>, you set the tone for the showroom, inspire a team that delights clients, and uphold brand standards.</p><p><b>
Who We Are</b></p><p>
Gabriella White is home to our family of brands - Gabby and Summer Classics. We are growing in all areas of the business and are proud to be family-owned and operated since 1987. Together, we furnish life's best moments, from the every day to the exceptional. We are united by our vision as well as our collective spirit and our culture is shaped by our core values: Dedication &ndash; Enthusiasm &ndash; Synergy &ndash; Integrity &ndash; Goal-Oriented &ndash; Nimble, or simply put DESIGN.</p><p>
As a premier innovator, manufacturer, and retailer of luxury furniture and accessories, our brands are loved by designers and design-minded consumers for creating timeless outdoor living and transitional, eclectic furniture and accessories for every part of the home. We&rsquo;re always looking for talented people to join our team and grow together.</p><p><b>
What We Offer</b></p><ul><li>
Competitive health, dental, and vision plans</li><li>
Employer-paid short- and long-term disability.</li><li>
401(k) plan with company match after 12 months</li><li>
Employee Assistance Program and Chaplain Services to support mental and emotional well-being</li><li>
Paid sick leave, vacation, holidays, and parental time</li><li>
Generous employee product purchase discount</li></ul><p><b>
What You Do</b></p><ul><li>
Lead a talented team of design-minded professionals who create memorable client experiences and beautiful spaces.</li><li>
Oversee daily store operations, ensuring smooth execution from open to close, and uphold a polished, hospitality-driven environment.</li><li>
Set ambitious goals, track results, and coach your team to meet and exceed performance expectations.</li><li>
Elevate the client journey&mdash;anticipate needs, offer thoughtful solutions, and make every interaction memorable.</li><li>
Recruit, train, and mentor a high-performing team that reflects our company values and passion for design.</li><li>
Maintain showroom presentation and merchandising standards that capture the brand&rsquo;s refined aesthetic.</li><li>
Use business insights and CRM tools to build long-term relationships and drive repeat business.</li><li>
Partner with regional leadership to shape local strategy, manage budgets, and identify growth opportunities.</li><li>
Model accountability, positivity, and professionalism, ensuring every team member feels empowered and valued.</li></ul><p><b>
How Success is Measured</b></p><ul><li>
Written Sales and Invoicing</li><li>
Returns</li><li>
Net Promoter Score (NPS)</li><li>
Average Dollar per Sale</li><li>
Conversion Rate</li></ul><p><b>
What You Bring</b></p><ul><li>
A bachelor&rsquo;s degree in business, design, or a related field, or equivalent relevant experience.</li><li>
At least three years of retail or design experience, including two years in a leadership role; luxury retail experience preferred.</li><li>
A passion for design, exceptional client service, and leading teams with purpose and energy.</li><li>
Strong business acumen with experience in budgeting, payroll management, and inventory control.</li><li>
A proven ability to coach, motivate, and inspire a team to achieve collective success.</li><li>
Excellent communication and organizational skills with an eye for detail and presentation.</li><li>
Comfort using Microsoft Office and CRM systems to manage performance and client relationships.</li><li>
A polished, professional presence and a natural ability to connect with others.</li><li>
Ability to safely operate a motor vehicle for business purposes.</li><li>
Must possess a valid driver&rsquo;s license and maintain an acceptable Motor Vehicle Record in accordance with company policy.</li></ul></div>

Retail Store Manager

Christian Dior

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p></p><p>The Deputy Boutique Manager supports the Boutique Manager in driving the commercial success, operational excellence, and team development of the Solitaire boutique. As a key leader within the boutique, the role ensures Dior&rsquo;s standards of client experience, retail performance, and team engagement are consistently delivered. The Deputy Boutique Manager acts as a role model for the team and assumes responsibility for the boutique in the absence of the Boutique Manager.
</p></div><p></p><div><h3 class="jobSectionHeader"><b>Job responsibilities
</b></h3><p></p><h1 class="jobSectionHeader"><b>Key Responsibilities
</b></h1><h2 class="jobSectionHeader"><b>Business Leadership &amp; Commercial Performance
</b></h2><ul><li>Support the Boutique Manager in achieving and exceeding boutique sales targets.
</li><li>Monitor key retail KPIs including sales turnover, conversion rate, average transaction value, and units per transaction.
</li><li>Lead daily business follow ups and sales briefings with the team.
</li><li>Identify opportunities to maximize boutique performance.
</li><li>Support cross category collaboration to optimize business results.
</li></ul><h2 class="jobSectionHeader"><b>Client Experience &amp; Client Development
</b></h2><ul><li>Ensure an exceptional luxury client experience aligned with Dior standards.
</li><li>Develop relationships with high value clients and VIPs.
</li><li>Encourage client appointments, private presentations, and client outreach.
</li><li>Support the team in building and maintaining strong client portfolios.
</li><li>Monitor consistency of service across the boutique.
</li></ul><h2 class="jobSectionHeader"><b>Team Leadership &amp; People Development
</b></h2><ul><li>Support the Boutique Manager in leading and motivating the team.
</li><li>Provide coaching on sales techniques and product knowledge.
</li><li>Ensure clear communication of targets and expectations.
</li><li>Support recruitment, onboarding, and team development.
</li><li>Participate in performance reviews and development plans.
</li></ul><h2 class="jobSectionHeader"><b>Boutique Operations &amp; Compliance
</b></h2><ul><li>Ensure smooth daily boutique operations.
</li><li>Oversee opening and closing procedures.
</li><li>Monitor stock management and inventory accuracy.
</li><li>Ensure compliance with company policies and procedures.
</li><li>Maintain visual merchandising and boutique presentation standards.
</li></ul><h2 class="jobSectionHeader"><b>Leadership Support
</b></h2><ul><li>Act as main support to the Boutique Manager.
</li><li>Take responsibility for the boutique in the absence of the Boutique Manager.
</li><li>Coordinate with regional teams including HR, Retail Operations, and Merchandising.
</li><li>Ensure clear communication across the boutique team.
</li></ul></div><p></p><div><h3 class="jobSectionHeader"><b>Profile
</b></h3><p></p><h2 class="jobSectionHeader"><b>Experience
</b></h2><ul><li>5 to 7 years experience in luxury retail.
</li><li>Previous supervisory or management experience.
</li><li>Proven track record in driving sales performance.
</li></ul><h2 class="jobSectionHeader"><b>Soft Skills
</b></h2><ul><li>Leadership and team influence
</li><li>Client centric mindset
</li><li>Strong interpersonal communication
</li><li>Problem solving and decision making
</li><li>Ability to work under pressure
</li><li>Adaptability and resilience
</li><li>High level of professionalism
</li><li>Accountability and ownership
</li><li>Team motivation and engagement
</li><li>Conflict management
</li></ul><h2 class="jobSectionHeader"><b>Hard Skills
</b></h2><ul><li>Luxury retail sales management
</li><li>Clienteling and CRM management
</li><li>Retail KPI monitoring and analysis
</li><li>Sales performance tracking
</li><li>Boutique operations management
</li><li>Inventory and stock control
</li><li>Cash handling and reporting
</li><li>Visual merchandising standards
</li><li>Team coaching and training
</li><li>Client portfolio management
</li><li>Microsoft Office and reporting tools
</li></ul></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>CHRISTIAN DIOR
</i></b><br>
<b>MAISON
</b><br>
</h2><div><i>&ldquo;Whatever you do &ndash; whether for work or pleasure &ndash; do it with passion! Live with passion,&rdquo; </i>wrote Christian Dior.
<br>
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the m&eacute;tier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.</div></div></div></div></div></div></div><p></p>

Deputy Boutique Manager – Solitaire Boutique, KSA

Christian Dior Couture

<div>
 Position
 <br/>
 <br/>
 <strong>
  Boutique Manager &ndash; Bahrain
  <br/>
  <br/>
 </strong>
 At Christian Dior Couture, we are more than a Maison. We are a community driven by excellence, creativity, and a deep commitment to people.
 <br/>
 <br/>
 We are currently looking for a
 <strong>
  Boutique Manager
 </strong>
 to lead one of our boutiques in Bahrain.
 <br/>
 <br/>
 This role is not only about managing a store. It is about bringing the Dior vision to life, building a high-performing team, and delivering an exceptional client experience that reflects the standards of the Maison.
 <br/>
 <br/>
 <strong>
  The Role
  <br/>
  <br/>
 </strong>
 As Boutique Manager, you are the leader of the boutique.
 <br/>
 <br/>
 You are responsible for driving business performance, developing your team, and ensuring that every client interaction reflects the highest level of luxury service.
 <br/>
 <br/>
 You act as a true ambassador of Dior, setting the tone, building a strong team culture, and ensuring excellence in execution across all aspects of the boutique.
 <br/>
 <br/>
 Job responsibilities
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Business Performance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Drive and exceed annual sales targets, ensuring strong commercial performance
  </li>
  <li>
   Monitor KPIs and take clear actions to improve results
  </li>
  <li>
   Identify opportunities to grow the business and strengthen the boutique&rsquo;s position in the market
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Client Experience &amp; Clienteling
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead by example on the floor, delivering exceptional client experience
  </li>
  <li>
   Develop a strong clienteling culture, ensuring long-term client relationships
  </li>
  <li>
   Ensure Dior standards are consistently applied across all touchpoints
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Team Leadership &amp; Development
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Build, lead, and inspire a high-performing team
  </li>
  <li>
   Coach and develop team members, supporting their growth and career progression
  </li>
  <li>
   Set clear objectives and follow up on performance regularly
  </li>
  <li>
   Foster a strong team spirit and a culture of accountability
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operations Excellence
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure smooth daily operations across all areas: merchandising, stock, VM, security, and housekeeping
  </li>
  <li>
   Oversee inventory processes and ensure accuracy
  </li>
  <li>
   Maintain strong control on stock management and minimize losses
  </li>
  <li>
   Ensure full compliance with company policies and procedures
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Communication &amp; Alignment
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead regular team briefings to review performance and share key updates
  </li>
  <li>
   Ensure clear and consistent communication with all stakeholders
  </li>
  <li>
   Act as a link between the boutique and the wider organization
   <br/>
   <br/>
  </li>
 </ul>
 Profile
 <br/>
 <br/>
 <strong>
  Profile
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 5 years of experience in luxury retail
  </li>
  <li>
   Strong understanding of the luxury environment and client expectations
  </li>
  <li>
   Commercial mindset with a strong sense of ownership
  </li>
  <li>
   Natural leader with the ability to engage, develop, and challenge teams
  </li>
  <li>
   Strong communication and interpersonal skills
  </li>
  <li>
   Well-organized with strong attention to detail and follow-through
   <br/>
   <br/>
  </li>
 </ul>
 Flexible and available to support the business when needed
</div>


Boutique manager Bahrain - Marassi

Chalhoub Group

<div>
 <strong>
  INSPIRE | EXHILARATE | DELIGHT
  <br/>
  <br/>
 </strong>
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 <br/>
 <br/>
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 <br/>
 <br/>
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 <br/>
 <br/>
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 <br/>
 <br/>
 <strong>
  What You'll Be Doing
  <br/>
  <br/>
 </strong>
 Our Store Manager is responsible for driving the store business. They work towards achieving the store sales&rsquo; target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand&rsquo;s guidelines and stores processes.
 <br/>
 <br/>
 Drive the Business
 <br/>
 <br/>
 Lead by example and represent the brand by communicating its values and philosophy though all activates and interactions with customer and other team members.
 <br/>
 <br/>
 Define, execute and monitor the store action plan to achieve sales targets and KPI's.
 <br/>
 <br/>
 Manage the customer database to build strong relationship with customers and create future potential selling opportunities.
 <br/>
 <br/>
 Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.
 <br/>
 <br/>
 Think hybrid by leveraging all type of point of sales online and offline.
 <br/>
 <br/>
 Team Leadership and Development.
 <br/>
 <br/>
 Provide a clear vision to the team about the business and store's vision and key directions.
 <br/>
 <br/>
 Identify, recruit, develop and retain strong talents.
 <br/>
 <br/>
 Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
 <br/>
 <br/>
 Act as a coach for the team members and promote growth mindset by leveraging the Group's available learning tools and platforms an constantly monitor the team's development plans and professional growth.
 <br/>
 <br/>
 Ensure performance improvement plans are discussed and documented in a transparent manner.
 <br/>
 <br/>
 Customer Experience.
 <br/>
 <br/>
 Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital), the clienteling approach and techniques with a focus on VIP's, leveraging customer data to proactively catering to their needs and preferences, the brand's ecommerce business including different activities, offerings, activations, etc.
 <br/>
 <br/>
 Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them.
 <br/>
 <br/>
 Operational Excellence.
 <br/>
 <br/>
 Ensure all sales and operational policies and procedures are followed and maintained in the store.
 <br/>
 <br/>
 Ensure e-commerce orders are prepared within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.
 <br/>
 <br/>
 Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app,OMS, Business Whatsapp, etc.) and ensure the team is well versed with it or overwise trained on it.
 <br/>
 <br/>
 Ensure all operating standards are followed from stock replenishment to organising displays as per the brand&rsquo;s VM guidelines.
 <br/>
 <br/>
 Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.
 <br/>
 <br/>
 Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Need To Succeed
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Team Leadership: Experience in managing and developing a sales team
  </li>
  <li>
   Business Acumen: Demonstrated success in meeting or exceeding sales targets
  </li>
  <li>
   Clienteling Expertise: Proven ability to manage and expand a client book using CRM tools
  </li>
  <li>
   Communication &amp; Language Skills
  </li>
  <li>
   Mandatory: Fluency in English
  </li>
  <li>
   Styling &amp; Product Knowledge
  </li>
  <li>
   In-depth understanding of luxury fashion trends, materials, and craftsmanship.
  </li>
  <li>
   Ability to provide expert styling advice and personalized wardrobe curation.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Can Offer You
  <br/>
  <br/>
 </strong>
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 <br/>
 <br/>
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 <br/>
 <br/>
 <strong>
  We Invite All Applicants to Apply
  <br/>
  <br/>
 </strong>
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 <br/>
 <br/>
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>


Store Manager - Luxury Brand - Riyadh

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p></p><p><b>Boutique Manager &ndash; Bahrain
</b></p><p>At Christian Dior Couture, we are more than a Maison. We are a community driven by excellence, creativity, and a deep commitment to people.
</p><p>We are currently looking for a <b>Boutique Manager </b>to lead one of our boutiques in Bahrain.
</p><p>This role is not only about managing a store. It is about bringing the Dior vision to life, building a high-performing team, and delivering an exceptional client experience that reflects the standards of the Maison.
</p><p><b>The Role
</b></p><p>As Boutique Manager, you are the leader of the boutique.
</p><p>You are responsible for driving business performance, developing your team, and ensuring that every client interaction reflects the highest level of luxury service.
</p><p>You act as a true ambassador of Dior, setting the tone, building a strong team culture, and ensuring excellence in execution across all aspects of the boutique.
</p></div><p></p><div><h3 class="jobSectionHeader"><b>Job responsibilities
</b></h3><p></p><p><b>Key Responsibilities
</b></p><p><b>Business Performance
</b></p><ul><li>Drive and exceed annual sales targets, ensuring strong commercial performance
</li><li>Monitor KPIs and take clear actions to improve results
</li><li>Identify opportunities to grow the business and strengthen the boutique&rsquo;s position in the market
</li></ul><p><b>Client Experience &amp; Clienteling
</b></p><ul><li>Lead by example on the floor, delivering exceptional client experience
</li><li>Develop a strong clienteling culture, ensuring long-term client relationships
</li><li>Ensure Dior standards are consistently applied across all touchpoints
</li></ul><p><b>Team Leadership &amp; Development
</b></p><ul><li>Build, lead, and inspire a high-performing team
</li><li>Coach and develop team members, supporting their growth and career progression
</li><li>Set clear objectives and follow up on performance regularly
</li><li>Foster a strong team spirit and a culture of accountability
</li></ul><p><b>Operations Excellence
</b></p><ul><li>Ensure smooth daily operations across all areas: merchandising, stock, VM, security, and housekeeping
</li><li>Oversee inventory processes and ensure accuracy
</li><li>Maintain strong control on stock management and minimize losses
</li><li>Ensure full compliance with company policies and procedures
</li></ul><p><b>Communication &amp; Alignment
</b></p><ul><li>Lead regular team briefings to review performance and share key updates
</li><li>Ensure clear and consistent communication with all stakeholders
</li><li>Act as a link between the boutique and the wider organization
</li></ul></div><p></p><div><h3 class="jobSectionHeader"><b>Profile
</b></h3><p></p><p><b>Profile
</b></p><ul><li>Minimum 5 years of experience in luxury retail
</li><li>Strong understanding of the luxury environment and client expectations
</li><li>Commercial mindset with a strong sense of ownership
</li><li>Natural leader with the ability to engage, develop, and challenge teams
</li><li>Strong communication and interpersonal skills
</li><li>Well-organized with strong attention to detail and follow-through
</li></ul><p>Flexible and available to support the business when needed
</p></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>CHRISTIAN DIOR
</i></b><br>
<b>MAISON
</b><br>
</h2><div><i>&ldquo;Whatever you do &ndash; whether for work or pleasure &ndash; do it with passion! Live with passion,&rdquo; </i>wrote Christian Dior.
<br>
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the m&eacute;tier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.</div></div></div></div></div></div></div><p></p>

<div>
 <p>
  Country Manager is responsible for leading and scaling the company&rsquo;s operations within the Kingdom, with primary accountability for revenue generation and consistent delivery of sales targets. The role combines strategic leadership with hands-on commercial execution, ensuring market growth, operational excellence, and brand positioning aligned with corporate
  <strong>
  </strong>
  objectives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Leadership &amp; Team Management:
  </strong>
 </p>
 <ol>
  <li>
   Ensure enforcement and adaptation of the corporate values and vision
  </li>
  <li>
   Establish and carry out the country&rsquo;s goals, policies, and procedures
  </li>
  <li>
   Lead, coach, and develop high-performing commercial and operational teams.
  </li>
  <li>
   Instill a sales-driven culture with strong accountability.
  </li>
  <li>
   Set clear KPIs and performance expectations across all levels.
  </li>
  <li>
   Ensure succession planning and talent development within the country.
  </li>
  <li>
   Endeavor to develop and succeed in maintaining appropriate company image that strives towards excellence in satisfying customers
  </li>
 </ol>
 <p>
  <strong>
   Sales &amp; Revenue Performance:
  </strong>
 </p>
 <ol>
  <li>
   Own and deliver aggressive sales targets across all boutiques and channels.
  </li>
  <li>
   Drive high-value transactions, VIP sales, and private client engagements.
  </li>
  <li>
   Lead and embed a clienteling culture, ensuring strong CRM utilization and repeat business.
  </li>
  <li>
   Monitor boutique performance daily (ATV, UPT, conversion rate, client retention).
  </li>
  <li>
   Personally engage with top-tier clients (VICs) to drive loyalty and lifetime value.
  </li>
  <li>
   Identify and activate local sales opportunities, events, and exclusive launches.
  </li>
 </ol>
 <p>
  <strong>
   Market Expansion &amp; Business Development:
  </strong>
 </p>
 <ol>
  <li>
   Provide insights into KSA luxury consumer behavior and trends.
  </li>
  <li>
   Develop and implement market entry and expansion strategies within KSA to identify opportunities for boutique expansion, relocations, or refurbishments.
  </li>
  <li>
   Build strategic relationships with mall operators, landlords, and key stakeholders.
  </li>
  <li>
   Ensure alignment with local market dynamics, trends, and customer preferences
  </li>
  <li>
   Support in developing and implementing product-marketing strategies
  </li>
 </ol>
 <p>
  <strong>
   Financial Management:
  </strong>
 </p>
 <ol>
  <li>
   Direct and manage, the country financial and budgetary activities, inclusive of analyzing financial statements, reports, and other performance indicators and providing the necessary feedback and recommendations
  </li>
  <li>
   Monitor control and approve capital and non-capital expenditures and audit effectiveness.
  </li>
  <li>
   Full P&amp;L ownership for the KSA market.
  </li>
  <li>
   Ensure strong cash flow management and ROI on investments.
  </li>
  <li>
   Set prices or credit terms for goods or services, based on forecasts of customer demand in line with overall budget
  </li>
 </ol>
 <p>
  <strong>
   Operational Excellence:
  </strong>
 </p>
 <ol>
  <li>
   Oversee day-to-day operations ensuring efficiency, compliance, and consistency.
  </li>
  <li>
   Ensure alignment with company SOPs, brand standards, and governance frameworks.
  </li>
  <li>
   Drive cost optimization without compromising service or brand experience.
  </li>
  <li>
   Take on the responsibility of directly liaising with malls, handling negotiations for prime locations, securing leases, and finalizing contract agreements.
  </li>
  <li>
   Support in personnel functions, such as selection, training, or evaluation
  </li>
  <li>
   Maintain point of sale requirement (such as taking orders, warehousing, stock, etc.&hellip;)
  </li>
 </ol>
 <p>
  <strong>
   Brand &amp; Customer Experience:
  </strong>
 </p>
 <ol>
  <li>
   Ensure consistent delivery of premium customer experience aligned with brand positioning.
  </li>
  <li>
   Oversee marketing initiatives and ensure ROI-driven campaigns.
  </li>
  <li>
   Strengthen brand presence and reputation in the KSA market.
  </li>
  <li>
   Act as the guardian of brand image in KSA, ensuring alignment with global luxury standards.
  </li>
  <li>
   Elevate brand desirability through exclusive experiences, activations, and partnerships.
  </li>
  <li>
   Ensure all boutiques reflect visual merchandising excellence and storytelling.
  </li>
  <li>
   Collaborate with marketing to deliver high-impact, ROI-driven campaigns targeting HNWIs.
  </li>
 </ol>
 <p>
  <strong>
   Policy and Procedure:
  </strong>
 </p>
 <ol>
  <li>
   Ensure the implementation of all organizational policies and procedures
  </li>
  <li>
   Ensure the implementation of all regulatory and SLA protocols
  </li>
 </ol>
 <p>
  <strong>
   Safety &amp; Risk Management:
  </strong>
 </p>
 <ol>
  <li>
   Ensure risk management plan is in place and applied
  </li>
  <li>
   Responsible for managing the department&rsquo;s exposure to operational risks
  </li>
  <li>
   Ensure commitment to all QHSE protocols and procedures as per organizational and official requirements
  </li>
 </ol>
 <p>
  <strong>
   Reporting:
  </strong>
 </p>
 <ol>
  <li>
   Provides written reports in the appropriate medium as per schedule
  </li>
  <li>
   Provides research and documentation for all required matters
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   A. Education :
  </strong>
 </p>
 <ul>
  <li>
   College or University Graduate (preferable higher level of education MBA, etc....) in the fields of Business Administration, or related fields.
  </li>
 </ul>
 <p>
  <strong>
   B. Professional Experience:
  </strong>
 </p>
 <ul>
  <li>
   From five (5) to eight (8) years&rsquo; experience gained through increasingly responsible management positions within similar positions in related fields within the luxury retail market.
  </li>
  <li>
   A minimum of five (5) years&rsquo; recent experience as a retail operational executive (preferable within the luxury retail market particularly in watches, jewelry, and fashion).
  </li>
 </ul>
 <p>
  <strong>
   C. Competencies Required:
  </strong>
 </p>
 <ul>
  <li>
   Proficiency in MS Office packages; e-mail and internet etiquette, feasibility studies preparation; business plan presentations, data research and interpretation.
  </li>
  <li>
   Familiarity with risk assessment.
  </li>
  <li>
   Management skills related to strategic operational management.
  </li>
  <li>
   Knowledge of financial statements and reports
  </li>
  <li>
   Experience in strategic planning and execution.
  </li>
  <li>
   Business level knowledge of accounting, budget formulation and control
  </li>
  <li>
   Familiarity with related government sectors&rsquo; regulations
  </li>
  <li>
   Leadership and personal effectiveness
  </li>
  <li>
   Capable negotiator and persuader with the ability for critical thinking.
  </li>
  <li>
   Excellent communication skills (written and spoken)
  </li>
  <li>
   Physically and mentally fit for the job
  </li>
 </ul>
 <p>
  <strong>
   D. Required Licenses/Certifications
  </strong>
 </p>
 <ul>
  <li>
   Technical Training Certificates / licenses
  </li>
 </ul>
 <p>
  <strong>
   E. Languages
  </strong>
 </p>
 <ul>
  <li>
   Proficient in English language (read, write, speak)
  </li>
  <li>
   Proficient in Arabic language (read, write, speak)
  </li>
 </ul>
 <p>
 </p>
</div>


Country Manager - KSA

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