maintenance service dispatcher

Sunbelt Rentals

<div>Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
Job Description Summary<div>
Central Service Dispatcher 
 
Are you seeking an entrepreneurial, empowering workplace that allows you to: 
 
<ul><li>Develop a career track</li><li>Leverage your current skills while developing new skills</li><li>Work with an incredible team of people</li></ul> 
Sunbelt Rentals-the fastest growing rental business in North America-is seeking a Central Service Dispatcher. As a Central Service Dispatcher, you will ensure prompt receipt and delivery of equipment from/to customers and other Sunbelt stores in accordance with company and DOT standards. 
 
DUTIES AND RESPONSIBILITIES 
Assist Central Service Manager in the following: 
Coordinating and ensuring the timely and accurate dispatch of Road Mechanics so they can efficiently service equipment 
Creating and monitor road mechanic&rsquo;s schedules. 
Creating and monitor receipt and maintenance schedules for company equipment. 
Review daily and weekly driver logs in accordance with company and DOT standards. 
Perform daily truck inspections in accordance with company and DOT standards. 
Work closely with other store locations in order to assist them in meeting their customer&rsquo;s equipment needs. 
Handle customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals. 
Report problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution 
Provide adequate feedback to the Region or District PC&rsquo;s regarding the timely delivery and receipt of equipment. 
Follow Standard Operating Procedures. 
 
QUALIFICATIONS 
High School Education 
Working knowledge of the DOT Federal Motor Carrier Safety Regulations 
Customer Service &amp; Dispatch training a plus 
At least two years prior knowledge of the applications of various construction/industrial equipment. 
Working knowledge of the delivery area. 
Able to effectively communicate. 
Lift, bend, stoop, squat, reach, crouch and kneel. Sit or stand for long periods of time 
 
This description is not an all- inclusive description of all job duties. Job duties and responsibilities may be assigned which are not mentioned above at any time based on the demands of the company. Essential functions and overtime eligibility may vary based on the specific task assigned to the position. 
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer &mdash; Minority/Female/Disabled/Veteran and any other protected class.</div>
Base Pay Range: $56,304.00 - 77,418.00<div>
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network. 
 
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:<ul><li>
Health, Dental and Vision plans</li><li>
401(k) Match</li><li>
Volunteer time off</li><li>
Short-term and long-term disability</li><li>
Accident, Life and Travel insurance, as well as flexible spending</li><li>
Tuition Reimbursement Options</li><li>
Employee Assistance Program (EAP)</li><li>
Length of Service Awards</li></ul>
You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt&rsquo;s policies (unless specified in a collective bargaining agreement):<ul><li>
12-25 vacation days depending on years of service</li><li>
5 sick days</li><li>
6 holidays</li><li>
2 half day holidays</li><li>
2 floating holidays</li><li>
1 inclusion day</li><li>
1 volunteer day</li></ul> 
Gear up for an exciting career! 
 
Sunbelt Rentals supports service members. Veterans encouraged to apply.</div></div>

Central Service Dispatcher

Eagle Systems, Inc.

<div>Eagle Systems, Inc. is currently hiring for a full-time Contractor Manager Dispatcher in the Baltimore, MD market.
Eagle Group has been a part of the transportation industry for more than 90 years starting with Eagle Livery in 1903 and has grown to over 24 terminals nationwide.
Eagle Systems utilizes cutting-edge technology to improve visibility and create efficiencies to meet and exceed our client's expectations and provide our drivers with tools that make them successful.
Eagle Systems is employee-focused and understands that each of our dispatch team members are critical and invaluable to our success.
Qualifications:<ul><li>
Knowledge of Ports and Railroads</li><li>
Knowledge of FMCSA Regulations, safety rules and DOT preventable truck maintenance</li><li>
Experience working with owner operator drivers</li><li>
Excellent written and verbal communication skills</li><li>
Capable of working independently as well as in a team environment</li><li>
Knowledge of logs related to commercial/intermodal carriers</li><li>
Computer skills-must be confident utilizing the Google suite of products (docs, sheets, Gmail, etc) and Microsoft Excel</li><li>
Bilingual in Spanish and English preferred but not required</li></ul>
Responsibilities:<ul><li>
Daily dispatching of Independent Contractors</li><li>
Order entry and setting delivery appointments</li><li>
Daily contact with customers</li><li>
Safety-logs, tracking and obtaining daily/monthly required documents</li><li>
Equipment tracking in port and rail systems</li><li>
Accuracy with Driver Pay</li><li>
Assist with customer service requests</li><li>
Assist with dispatch and driver needs</li><li>
Assist with other office duties as needed</li></ul>
Compensation: $54,000-$60,000/year depending upon experience<ul><li>
Employer paid medical/dental/vision</li><li>
Paid vacation, sick and holiday</li><li>
401k with company match</li><li>
Employee Stock Ownership Program (ESOP)</li><li>
Salaried position based on experience</li></ul>
Equal opportunity employer, including protected veterans and people with disabilities.</div>

Contractor Manager-Dispatcher

Cool Techs Heating and Air

<div>
 
 $22.00 - $28.00/hour | Winchester, VA
 
 
 
 Cool Techs Heating &amp; Air is a family-owned HVAC company serving the Shenandoah Valley since 2014. We've built our reputation on dependable service, honest communication, and doing the job right.
 
 
 As our Dispatcher / CSR, you'll be responsible for coordinating the daily schedule, communicating with customers, and supporting our technicians to keep operations running smoothly from the first call to the final service.
 
 
 This is a fast-paced, high-impact role that directly affects customer experience and daily operations.
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Medical Insurance (50% employer-paid) + Dental &amp; Vision
 </li>
 <li>
 Simple IRA with 3% company match
 </li>
 <li>
 Paid Time Off + Paid Holidays
 
 
 </li>
 </ul>
 
 100% Company-Paid Coverage:
 
 
 
 <ul>
 <li>
 Long-Term Disability
 </li>
 <li>
 Life/AD&amp;D Insurance ($50K)
 </li>
 <li>
 Accident &amp; Critical Illness
 
 
 </li>
 </ul>
 
 Primary Job Function:
 
 Serve as the central point of coordination for daily service operations by managing and optimizing the schedule, dispatching technicians in real time, and ensuring clear communication between customers and the field team.
 
 
 
 This Role Includes
 
 
 
 <ul>
 <li>
 Managing and adjusting the daily service schedule to maintain a full, balanced board
 </li>
 <li>
 Dispatching technicians and monitoring call progress throughout the day
 </li>
 <li>
 Prioritizing calls and making real-time scheduling decisions
 </li>
 <li>
 Answering inbound calls and converting them into booked appointments
 </li>
 <li>
 Making outbound calls (maintenance due, unscheduled customers, follow-ups)
 </li>
 <li>
 Confirming appointments and keeping customers informed of arrival times
 </li>
 <li>
 Handling reschedules, return visits, and customer concerns professionally
 </li>
 <li>
 Ordering parts, tracking availability, and coordinating return visits
 </li>
 <li>
 Maintaining accurate customer records, job notes, and scheduling details
 </li>
 <li>
 Supporting invoicing, timecards, and coordination with accounting
 </li>
 <li>
 Communicating clearly with technicians, management, and customers
 
 
 </li>
 </ul>
 
 This role requires someone who stays organized, proactive, and in control of a fast-moving schedule throughout the day.
 
 
 
 
 Work Hours:
 
 Monday - Friday, 8:00 AM to 4:30 PM (Some overtime as needed)
 
 
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 2+ years administrative or office experience
 </li>
 <li>
 Dispatching experience preferred
 </li>
 <li>
 High School diploma or equivalent (minimum)
 </li>
 <li>
 HVAC or related industry experience a plus
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Comfortable managing high call volume in a fast-paced environment
 </li>
 <li>
 Proficient in Microsoft Office (Word, Excel, Outlook)
 </li>
 <li>
 Knowledge of dispatching software preferred (ServiceTitan experience is a strong plus)
 </li>
 <li>
 Strong prioritization and organizational skills
 </li>
 <li>
 High attention to detail with the ability to follow through
 </li>
 <li>
 Geographical knowledge of the service area is a plus
 
 
 </li>
 </ul>
 Candidates will be required to pass a background check and drug screening upon being given a conditional offer of employment
</div>

Service Dispatcher

Apex Automotive Technology

About Apex Automotive TechnologyApex Automotive Technology is a fast-paced diagnostic, repair, ADAS, and mobile automotive service company serving the Kansas City Metro area. We specialize in high-quality diagnostics, repair coordination, mobile service support, and advanced vehicle technology.We are looking for a highly organized, customer-focused Service Advisor / Dispatcher who can keep the shop moving, customers informed, technicians productive, and mobile jobs properly coordinated.This is a key production and communication role. It is not a management position, but it does require strong ownership, urgency, accuracy, and the ability to control workflow instead of reacting to it.Position SummaryThe Service Advisor / Dispatcher is responsible for managing front-of-house operations for the shop while also handling inbound communication, scheduling, and dispatch coordination for the mobile division.This role owns customer intake, estimate execution, parts ordering, repair order accuracy, scheduling, and daily workflow communication across both in-shop diagnostics/repair and mobile services.The right person will be able to move quickly, communicate clearly, keep details organized, support technicians, and ensure customers always know what is happening with their vehicle or mobile service request.Key ResponsibilitiesFront of House Operations<ul><li>Greet walk-in and scheduled customers professionally.</li><li>Capture accurate diagnostic concerns instead of vague complaints.</li><li>Build complete, detailed repair orders.</li><li>Set clear expectations around diagnostic time, inspection process, repairs, and communication.</li><li>Manage the customer experience from check-in through delivery.</li><li>Keep front counter operations organized and moving.</li></ul>Estimates, Sales, and Parts<ul><li>Build accurate estimates for diagnostics, repairs, calibrations, and related services.</li><li>Present recommended work clearly with priority breakdowns.</li><li>Maintain a strong closing ratio, with a target of 60% or higher.</li><li>Order parts using correct VIN verification and application details.</li><li>Track parts status and proactively prevent workflow delays.</li><li>Follow up on declined work and unscheduled recommendations.</li><li>Communicate pricing, approvals, and next steps clearly to customers.</li></ul>Workflow Control<ul><li>Prioritize jobs based on diagnostic complexity, technician skill, parts availability, and customer expectations.</li><li>Ensure no vehicle sits without a defined next step.</li><li>Coordinate closely with technicians throughout the diagnostic and repair process.</li><li>Keep repair orders accurate, detailed, and updated in real time.</li><li>Support steady workflow and reduce bottlenecks.</li><li>Help ensure technicians stay productive and prepared.</li></ul>Mobile Call Handling &amp; Dispatch Support<ul><li>Answer and manage inbound mobile service calls and requests.</li><li>Schedule mobile jobs based on location, service type, technician availability, and timing.</li><li>Coordinate with shop partners, customers, and mobile technicians.</li><li>Ensure mobile jobs are fully prepared before dispatch.</li><li>Confirm service details, timing, address, contact information, and vehicle information.</li><li>Communicate updates, delays, and arrival windows clearly.</li></ul>Customer Communication<ul><li>Provide proactive updates to both shop and mobile customers.</li><li>Explain the diagnostic process in simple, clear language.</li><li>Handle customer questions, concerns, and objections professionally.</li><li>Set expectations early and adjust them when needed.</li><li>Ensure customers are never left waiting on information.</li><li>Create a consistent, professional, and trustworthy customer experience.</li></ul>ADAS &amp; Documentation Discipline<ul><li>Ensure required documentation is completed where applicable.</li><li>Support documentation for pre-scans, post-scans, calibrations, safety systems, and repair procedures.</li><li>Communicate calibration needs clearly to customers.</li><li>Ensure repair orders include the details needed to support quality control and liability protection.</li><li>Maintain disciplined documentation habits across shop and mobile work.</li></ul>Billing &amp; Closeout<ul><li>Review completed repair orders for accuracy before closeout.</li><li>Confirm all approved work is billed correctly.</li><li>Process payments and close jobs properly.</li><li>Explain completed work and future recommendations to customers.</li><li>Schedule follow-up services when appropriate.</li><li>Ensure declined work and future needs are clearly documented.</li></ul>Success MetricsSuccess in this role will be measured by:<ul><li>Daily car count and completed job volume.</li><li>Average repair order value.</li><li>Closing ratio, with a target of 60% or higher.</li><li>Technician productivity support.</li><li>Reduced idle time and workflow delays.</li><li>Accuracy of repair orders and documentation.</li><li>Mobile job readiness before dispatch.</li><li>Customer satisfaction, repeat business, and communication quality.</li><li>Timely follow-up on declined work and open estimates.</li></ul>Qualifications<ul><li>Experience as a Service Advisor, Dispatcher, Service Writer, or similar automotive role preferred.</li><li>Strong communication and customer service skills.</li><li>Sales ability and comfort presenting estimates.</li><li>Ability to manage multiple workflows at once.</li><li>Comfortable ordering parts and coordinating repairs.</li><li>Basic understanding of electrical diagnostics preferred.</li><li>Experience with shop management software required.</li><li>Strong attention to detail.</li><li>Ability to work with urgency and accuracy in a fast-paced environment.</li><li>Professional, calm, and clear under pressure.</li></ul>Ideal CandidateThe right person for this role is someone who:<ul><li>Takes ownership without needing to be micromanaged.</li><li>Communicates early, clearly, and often.</li><li>Keeps technicians producing instead of waiting.</li><li>Understands that every job needs a next step.</li><li>Is comfortable switching between phones, front counter, software, technicians, and customers.</li><li>Can sell recommended work without being pushy.</li><li>Values documentation and accuracy.</li><li>Has a strong sense of urgency.</li><li>Can bring calm and order to a busy shop environment.</li></ul>CompensationCompensation includes a base salary based on experience, with performance incentives tied to:<ul><li>Sales revenue.</li><li>Average repair order.</li><li>Job volume.</li><li>Workflow efficiency.</li><li>Closing ratio.</li><li>Customer satisfaction and follow-up execution.</li></ul>Work EnvironmentThis is a fast-paced diagnostic and repair shop with a high level of customer, technician, and phone communication. The role requires frequent switching between front counter responsibilities, inbound calls, estimate building, parts coordination, repair order updates, mobile dispatch, and workflow control.Core Expectations<ul><li>Control workflow. Do not simply react to it.</li><li>Communicate early and clearly.</li><li>Keep technicians producing.</li><li>Ensure every job is properly set up before work begins.</li><li>Keep customers informed.</li><li>Document thoroughly.</li><li>Operate with urgency and accuracy.</li><li>Protect the customer experience and the company&rsquo;s reputation.</li></ul>Job Type: Full-timePay: $50,000.00 - $80,000.00 per yearBenefits:<ul><li>401(k)</li><li>Health insurance</li></ul>Experience:<ul><li>automotive service: 2 years (Preferred)</li><li>customer service: 2 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Service Advisor / Dispatcher (Front of House + Mobile Coordination)

Baz Solar Consulting LLC

Position Overview:As the Solar Service Dispatcher, you&rsquo;ll be the central point of communication between our customers, field technicians, and service managers. You'll coordinate daily schedules, assign work orders, monitor job progress, and ensure timely and efficient responses to service needs.Responsibilities:<ul><li>Dispatch and coordinate solar service technicians across multiple locations</li><li>Prioritize and schedule service calls based on urgency, location, and availability</li><li>Maintain clear communication with customers and field staff</li><li>Track job status, update systems, and ensure service tickets are completed</li><li>Monitor technician productivity and help optimize routes and scheduling</li><li>Support service team with administrative tasks and customer service follow-up</li></ul>Requirements:<ul><li>Previous dispatch, scheduling, or coordinator experience (preferred in field services or solar industry)</li><li>Strong organizational and time-management skills</li><li>Excellent communication, both written and verbal</li><li>Tech-savvy &ndash; comfortable with CRM or dispatching software and spreadsheets</li><li>High school diploma or equivalent (Associate&rsquo;s or higher preferred)</li><li>Customer Service Experience (Preferred)</li></ul>Pay: $45,000.00 - $52,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Solar Service Dispatcher

Crete United

<div><div><div>Experienced HVAC Service Dispatcher - The ideal candidate will have experience interacting directly with customers, vendors and service technicians.

Duties include but not limited to the following:
<ul><li>Dispatch &amp; Communications</li></ul>
<ul><li>Scheduling/Workload Awareness</li></ul>
<ul><li>Purchase Orders</li></ul>
<ul><li>Ordering Parts</li></ul>
<ul><li>Prompt, Accurate Processing of Invoicing to Customers</li></ul>
<ul><li>AP Data Entry</li></ul>

Requirements:
<ul><li>Must have experience dispatching in the HVAC service field. Plumbing is also preferred but not required.</li></ul>
<ul><li>Multitasking and good record keeping skills are a plus.</li></ul>
<ul><li>Skilled in MS Word, Excel and Outlook.</li></ul>
<ul><li>Must be an excellent communicator, verbal and written between the customer, the office, and other team members.</li></ul>
<ul><li>Must be a unifying team player with positive influence, energy and behavior.</li></ul>
<ul><li>Ability to manage multiple time-sensitive tasks.</li></ul>
</div>
</div><div>Job Type: Full-time
</div>
<div>Pay: $25.00 - $30.00 per hour</div><div> 

Benefits:
<ul>
<li>401(k)</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li></ul> 


Crete United is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. Women and minorities are encouraged to apply.

#LI-DNP</div></div>

Commercial HVAC Dispatcher

South Coast Construction Services, Inc.

<div>
 
 
 Company Description
 
 
 
 South Coast Construction Services, Inc. is a general contracting construction management firm specializing in delivering commercial, institutional, and healthcare interior spaces. The company has built comprehensive internal resources to address the unique needs of interior projects, including project management, supervision, estimating, purchasing, work order control, pricing, and scheduling. With a commitment to excellence, South Coast focuses on providing top-tier management and execution for every interior project. By prioritizing efficiency and precision, South Coast delivers exceptional results to its clients.
 
 
 
 
 
 
 Role Description
 
 
 
 The Work Order Dispatcher - JPM is a full-time, on-site role based in Houston, TX. The role involves coordinating and dispatching work orders to the appropriate teams, ensuring schedules are maintained, and providing outstanding customer service. This position requires frequent communication with clients and internal staff to address inquiries, resolve issues, and ensure client satisfaction. The dispatcher will also manage documentation, billing and ensure timely follow-up on all work orders.
 
 
 
 
 
 
 Schedule
 
 
 <ul>
 <li>
 6:00 AM to 3:00 PM - Monday through Friday.
 </li>
 <li>
 Some weekend coordination will be required.
 </li>
 </ul>
 
 
 
 
 
 Travel
 
 
 <ul>
 <li>
 Position may include some travel around the Greater Houston area but will be based at our office located at 3235 Fuqua Street, Houston, TX 77047.
 </li>
 </ul>
 
 
 
 
 
 Duties
 
 
 <ul>
 <li>
 Collect previous day dispatches and evaluate current work ticket status.
 </li>
 <li>
 Assess and validate new work orders for distribution.
 </li>
 <li>
 Coordinate daily dispatch operations, including technician routing, job assignment and schedule adjustments.
 </li>
 <li>
 Keep clients up to date with schedule adjustments, lead times and completions.
 </li>
 <li>
 Maintain accuracy of all job details, including reschedules, arrival windows, notes and follow-ups.
 </li>
 <li>
 Order and procure material from suppliers and specialty vendors.
 </li>
 <li>
 Coordinate outside resource material pick-up and deliveries utilizing Warehouse staff, equipment &amp; trucks.
 </li>
 <li>
 Manage and keep track of technician's time or projects for weekly reporting.
 </li>
 <li>
 Capture technicians' hours, material &amp; job cost to bill accordingly.
 </li>
 <li>
 Provide Warehouse inventory distribution and accounting.
 </li>
 <li>
 Provide assistance and support for emergency repairs.
 </li>
 <li>
 Oversee Warehouse fleet services.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bilingual is a plus.
 </li>
 <li>
 General understanding of construction materials and procedures.
 </li>
 <li>
 Ability to order and procure materials from suppliers.
 </li>
 <li>
 Must be organized due to high volume of on going jobs.
 </li>
 <li>
 Strong communication skills and professional Phone Etiquette with clients and employees.
 </li>
 <li>
 Must be able to communicate clearly with field technicians via phone, text &amp; email.
 </li>
 <li>
 Commitment to delivering excellent Customer Service and fostering Customer Satisfaction.
 </li>
 <li>
 Ability to work efficiently in a fast-paced environment with attention to detail.
 </li>
 <li>
 Proficiency in Microsoft Word, Excel and Outlook.
 </li>
 <li>
 Experience in scheduling and coordinating team tasks is a plus.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Health Insurance
 </li>
 <li>
 Dental Insurance
 </li>
 <li>
 Vision Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 Profit Sharing
 </li>
 </ul>
</div>

Work Order Dispatcher - JPM

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