maintenance service dispatcher

Lane Valente Industries

<div>Lane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada. 
We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices. 
We are always looking for talented people driven to be highly productive members of the team with an emphasis on integrity and learning. 
 
CURRENT OPPORTUNITY: HVAC DISPATCHER 
 
JOB TYPE: Full-time 
 
JOB RESPONSIBILITIES: 
 
In this first-shift position, the responsible person will communicate with the customer to determine service needs. This person will schedule and notify technicians of assignments and enter necessary data into the computer database. Performs related work as required.
 
<ul><li>Primary responsibility is customer service.
</li><li>Communicates with customers to determine their needs.
</li><li>Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software.
</li><li>Receives check-in call from the service technicians and informs workers of the next job to respond to.
</li><li>Supports service technicians.
</li><li>Maintains customer repair records using the computer database to give detailed history of the work performed at their sites.
</li><li>Maintains dispatching board to ensure maximum efficient capacity of technicians.
</li><li>Manage on-call schedule and notify technicians of their assigned weeks.
</li><li>Notify answering service of the schedule and numbers to call in case of emergency.
</li><li>Know and understand service work order module and service contract.
</li><li>Active in all facets of dispatch.
</li><li>Various reporting responsibilities as needed.</li></ul> 

JOB REQUIREMENTS: 
 
Requirements needed in order to be considered for this position:
 
<ul><li>Requires a high school diploma...additional education a plus.
</li><li>Previous dispatching/customer service experience.</li><li>
Experience and utilizing judgment to plan and accomplish goals.
</li><li>Follow up and follow through with technicians and customers to help maintain good customer relationships.
</li><li>Ideal candidates will have the following customer service-related skills:
<ul><li>A professional and courteous telephone manner.
</li><li>Ability to handle a multiple-lined phone system...GPS system and dispatch to multiple field technicians.
</li><li>Patience and endurance to sit/stand behind a desk all day.</li></ul></li></ul> 

BENEFITS OFFERED:<ul><li>
Medical Insurance</li><li>
Dental Insurance</li><li>
Paid Vacations</li><li>
401(k) retirement plan with generous company match</li></ul>
EXIgR9OSGm</div>

HVAC Dispatcher

SPATCO Energy Solutions

SPATCO Energy Solutions has been an industry leader in providing energy solutions since 1935. We are here to provide the best energy solutions to our customers. We are built on service. From the ground up, our construction and installation teams build fueling and charging stations in the retail, commercial, industrial and government sectors. Our service and field teams not only perform routine and heavy maintenance but they also ensure environmental compliance is met in each state.
 
We are unique in that we provide everything a customer may need for their fueling & charging needs. In addition to construction and service, we also provide our customers with equipment, parts and expertise and the support to find the right solution to meet their needs. We are able to achieve this success due to our in-house, on the job training programs.
 
If you want to be part of a great team with endless possibilities for growth you’ve found your next career at SPATCO.
 
SPATCO is looking for an energetic service dispatcher to join our team. This person will be responsible for dispatching calls for service technicians in an assigned branch. In this position you will work with internal employees and in some cases customers. You will work very closely with the service manager to ensure calls are scheduled, dispatched and closed in a timely manner. This will require clear and concise writing/verbal communication with department managers, employees, and customers.
 
Essential Functions: 
<ul>
<li>Dispatch service technicians to appropriate locations according to customer requests and local branch standards</li>
<li>Enter service call information into computer systems</li>
<li>Confer with customers or supervising personnel in order to address questions, problems, and requests for service</li>
<li>Relay work orders, messages, and information in writing and/or verbally</li>
<li>Use GPS programs to monitor locations of service technicians to assist in dispatching calls</li>
<li>Assist in processing and billing of service invoices</li>
</ul>
Experience, Competencies and Education
 
<ul>
<li>Previous dispatch experience preferred</li>
<li>Experience dealing with customers</li>
<li>Prior use of Microsoft office (Word, Excel, Office)</li>
<li>Must be dependable and detailed oriented</li>
<li>Strong communication: Must have the ability to listen and communicate effectively</li>
<li>Able to multitask and perform a variety of tasks effectively</li>
<li>Problem solving skills – must be able to prioritize the most important situations, evaluate and resolve issues in an efficient matter</li>
<li>Work under time constraints efficiently and have the ability to work well with others</li>
</ul>
Benefits: 
<ul>
<li>Paid holidays</li>
<li>Paid vacation and sick time, Up to four weeks’ vacation with tenure</li>
<li>401K match</li>
<li>Health, Dental, Vision Insurance as well as supplemental coverages offered</li>
<li>Company-paid Life Insurance</li>
</ul>

Service Dispatch (Dallas, TX Area)

BGIS

<div>Commercial Dispatcher - Hudson, FL
Launch Your Career with BGIS Integrated Technical Services (ITS)!
Are you a detail-oriented professional passionate about coordinating exceptional service and advancing your career? BGIS Integrated Technical Services (ITS) is seeking a dedicated Commercial HVAC Dispatcher to join our team onsite in Hudson, FL . As part of the global BGIS family, with over 500 U.S.-based technicians and 7,000+ worldwide , we manage 320 million square feet of client facilities across North America, Europe, the Middle East, Australia, and Asia. Since integrating with Millian Aire Enterprises in 2022, we&rsquo;ve built a culture of professionalism, collaboration, and continuous growth. Join us and become a vital part of our mission to deliver outstanding customer experiences!
Compensation
<ul><li>Pay: $18&ndash;$21/hr. ($37,440-$43,680/ annually based off a 40 Hr. work week ) + Overtime when authorized by Leadership
</li><li>On-Call Compensation : $200 for commercial dispatches, $100 for residential dispatches during on-call weeks.
</li><li>Paid Time Off: Start with 48 hours, increasing to 168 hours with tenure
</li><li>Paid Holidays: 7 annually (New Year&rsquo;s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas)
</li><li>401(k) Match: 5% employer contribution
</li></ul>Additional Perks
<ul><li>Tech Tools: Company-issued cellphone and tablet
</li><li>Comprehensive Benefits: Health, life, and disability coverage
</li><li>Corporate Discounts: Exclusive perks through ADP
</li><li>Career Development: Ongoing technical training and certifications
</li><li>Growth Opportunities: Clear paths for advancement and relocation .
</li></ul>Why Choose BGIS ITS?
<ul><li>Career Growth : Access technical training and clear pathways for professional advancement.
</li><li>Supportive Culture : Thrive in a collaborative environment that values your contributions and well-being.
</li><li>Competitive Rewards : Enjoy tailored benefits and a positive workplace that prioritizes your success.
</li></ul>About the Role
As a Commercial HVAC Dispatcher , you&rsquo;ll be the backbone of our service operations, coordinating technician schedules, managing work orders, and ensuring seamless communication with clients and vendors. Working in our Hudson, FL office, you&rsquo;ll play a critical role in delivering timely, high-quality service to our commercial clients with a national presence. With robust support from our team, you&rsquo;ll have the tools and resources to excel in a fast-paced, rewarding environment.
Key Responsibilities
<ul><li>Manage daily dispatch operations with efficiency and professionalism.
</li><li>Generate and dispatch service request work orders to technicians per established protocols.
</li><li>Create and manage technician schedules to ensure timely task completion.
</li><li>Communicate promptly with internal and external customers within company-defined timelines.
</li><li>Handle phone calls and emails with courtesy and professionalism.
</li><li>Coordinate with clients and vendors for work order updates, creation, or cancellation.
</li><li>Add new vendors and locations to the system as needed.
</li><li>Adhere to all company policies, procedures, and standards.
</li><li>Perform additional duties as assigned to support team success.
</li></ul>What You Bring Required Qualifications
<ul><li>High School Diploma or GED.
</li><li>Ability to work in-office Monday&ndash;Friday, 8 AM&ndash;5 PM .
</li><li>Willingness to participate in an on-call schedule every 6 weeks (one week on, six weeks off):
</li><li>Friday 5 PM to the following Friday 5 PM.
</li><li>Saturday and Sunday, 8 AM&ndash;10 PM (from home during on-call weeks).
</li><li>Ability to pass drug, background, and driver&rsquo;s license checks.
</li></ul>Skills
<ul><li>Strong problem-solving skills with the ability to evaluate situations and develop effective solutions.
</li><li>Excellent planning and prioritization skills to manage resources and meet goals.
</li><li>Sound judgment and initiative to make decisions with minimal supervision.
</li><li>Exceptional organizational and time management skills.
</li><li>Outstanding customer service skills for internal and external interactions.
</li><li>Proficiency in Microsoft Office, particularly Excel (required).
</li><li>Experience with ServiceTitan (preferred but not required).
</li><li>Previous experience in commercial dispatching or customer service roles (a plus).
</li><li>Bilingual candidates (Spanish and English) are highly preferred.
</li></ul>Why BGIS ITS?
At BGIS ITS, we combine the legacy of Millian Aire Enterprises with BGIS&rsquo;s global expertise to create a workplace where your skills are valued, and your career is nurtured. Our commitment to professionalism, continuous improvement, and community involvement fosters a supportive environment where you can thrive. From competitive compensation to tailored benefits, we empower you to deliver exceptional service while building a rewarding career.
Ready to Join Us?
If you&rsquo;re a motivated professional ready to make an impact with a company that prioritizes your growth and well-being, apply now to become a Commercial Dispatcher in Hudson, FL! Visit our careers page or contact our HR team for more details. Let&rsquo;s deliver exceptional service together!
BGIS ITS is an equal opportunity employer. We are committed to creating an inclusive workplace where diversity is celebrated, and all employees are valued.
Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.
The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment and training.
BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.
This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.
Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind. 
#LI-Remote
 
#LI-CS1</div>

Commercial HVAC Dispatcher

Westbrook Honda

<div>Westbrook Honda, Proud member of the Lorensen Auto Group, is growing and we need to add an experienced Service Dispatcher. We are a 7 time Presidents Award winner highly focused on a World Class customer experience. Customer satisfaction starts with employee satisfaction. We work as a tight knit team, and the right candidate will be a consummate team player. 

<div>
The Service Dispatcher is responsible for coordinating and scheduling service work to ensure efficient workflow and timely completion of repairs. This role requires strong organizational skills, the ability to manage multiple priorities, and a proactive approach to planning. Experience in process improvement, operations, or manufacturing environments is a plus, as these skills can help maintain a smooth and methodical operation.</div>
<div></div>
<div>Key Responsibilities:</div>
<ul><li><div>Schedule and Dispatch Work: Assign repair orders to technicians based on skill level, availability, and job complexity</div>
</li><li><div>Workflow Management: Monitor progress of vehicles through the service process, ensuring jobs stay on track and deadlines are met</div>
</li><li><div>Proactive Planning: Anticipate bottlenecks and adjust schedules to maintain efficiency, especially for larger, more complex jobs</div>
</li><li><div>Communication: Serve as the primary point of contact between service advisors and technicians to ensure clarity and minimize delays</div>
</li><li><div>Process Awareness: Apply organizational and planning skills to streamline operations and improve turnaround times</div>
</li><li><div>Documentation: Maintain accurate records of work assignments, job status, and completion times</div>
</li><li><div>Customer Focus: Support the service team in delivering timely and high-quality service to customers</div>
</li></ul><div>Qualifications:</div>
<ul><li><div>Strong organizational and time-management skills</div>
</li><li><div>Ability to balance multiple tasks and priorities in a fast-paced environment</div>
</li><li><div>Excellent communication and problem-solving skills</div>
</li><li><div>Proficiency with scheduling tools and basic computer applications</div>
</li><li><div>High attention to detail and methodical approach to planning</div>
</li></ul><div>Ideal Candidate Profile:</div>
<ul><li><div>Highly organized and proactive.</div>
</li><li><div>Comfortable working in a dynamic environment with frequent changes</div>
</li><li><div>CDK experience</div>
</li><li><div>Strong interpersonal skills to coordinate between multiple departments</div></li></ul><div> 
<div>
</div></div>Benefits:
<ul>
<li>401(k)</li>
<li>Excellent 401(k) match</li>
<li>Medical and Dental insurance</li>
<li>Disability insurance</li>
<li>Ongoing monthly training and reviews</li>
<li>Performance Incentives</li>
<li>Flexible schedule</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
<li>Free lunch on Saturdays</li>
<li>Closed Sunday's and all Major Holidays</li></ul> 


Lorensen Auto Group is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Lorensen Auto Group are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.</div>

Automotive Service Dispatch

South Glens falls Central School District

<div>The district has an anticipated vacancy for a dispatcher.
DISTINGUISHING FEATURES OF THE CLASS:
This is a competitive Civil Service position which requires the applicant to be on a current Civil Service List for School Bus Dispatcher, or be able to complete the required examination. Position provides assistance and support to the Transportation Supervisor. The work is performed under the general supervision of the Transportation Supervisor. In addition, related work shall be assigned as required by the Transportation Supervisor or Central Office Administration.
Reports to: School Business Administrator/Transportation Supervisor
Description:
<ul><li>Establishes and reviews bus routes, trains new drivers, dispatches buses to provide safe and timely transportation to children</li>
<li>Drive bus</li>
<li>Establish bus routes</li>
<li>Call subs when drivers are absent</li>
<li>Train and test new drivers</li>
<li>Check and approve time cards for accuracy</li>
<li>Collect maintenance records from bus mechanics</li>
<li>Collect proper records for bus drivers' folders to comply with the laws of 19A and the state education department</li>
<li>Performs other related duties as assigned</li>
</ul> 
Civil Service Title: Dispatcher</div>

Dispatcher

Salt Air Inc.

Position OverviewWe are seeking an organized, detail-oriented HVAC Dispatcher to join our growing team. This role is critical to daily operations and customer satisfaction. The HVAC Dispatcher will coordinate technician schedules, manage client maintenance agreements, and provide exceptional customer service in a fast-paced, solution-focused environment.Key Responsibilities<ul><li>Dispatch HVAC technicians efficiently based on skill set, location, and urgency</li><li>Schedule service calls, maintenance visits, and emergency requests</li><li>Manage and track client maintenance agreements, ensuring timely renewals and scheduled services</li><li>Communicate clearly with technicians throughout the day to adjust schedules as needed</li><li>Provide a high level of customer service by answering inbound calls, addressing concerns, and setting proper expectations</li><li>Maintain accurate records in the dispatch and CRM systems</li><li>Prioritize calls and problem-solve in real time to keep operations running smoothly</li><li>Support the service team with administrative tasks as needed</li><li>On Call Requirement</li></ul>Qualifications &amp; Skills<ul><li>Previous experience in HVAC dispatching, scheduling, or a similar fast-paced service role preferred</li><li>Strong customer service and communication skills</li><li>Ability to multitask and remain calm under pressure</li><li>Highly organized with strong attention to detail</li><li>Solution-focused mindset with the ability to think quickly and adapt</li><li>Comfortable working with scheduling software, CRM systems, and phones</li><li>Team-oriented with a positive, professional attitude</li></ul>Work Environment<ul><li>Fast-paced and dynamic</li><li>Customer-focused service culture</li><li>Collaborative team atmosphere</li></ul>Why Join Us?<ul><li>Be a key player in a growing HVAC company</li><li>Work with a supportive and driven team</li><li>Opportunity for growth and long-term career development</li><li>401K</li><li>Health Insurance</li><li>PTO</li></ul>Job Type: Full-timePay: $18.00 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Experience:<ul><li>Dispatching: 1 year (Preferred)</li><li>Customer service: 1 year (Preferred)</li></ul>Work Location: In person

HVAC Dispatcher/ Office Admin

Duluth Transit Authority

The Duluth Transit Authority is hiring a part time Dispatcher/Scheduler for our paratransit department-STRIDE (Special Transit RIDE). The DTA is an award-winning transit agency that provides safe, convenient, and affordable public transit service (fixed route and paratransit) within the Twin Ports of Duluth, MN and Superior, WI. We transport just under 3 million passengers annually by way of our 75+ bus fleet and we employ approximately 180 team members. STRIDE is dial-a-ride transportation service for qualified individuals with disabilities in the Twin Ports. It operates in accordance with the Americans with Disabilities Act (ADA).This is an office/administrative position. You will be on the phone for the vast majority of your shift, as well as be at the computer scheduling rides. The Dispatcher is responsible for taking ride requests, building a route schedule, and assuring that all scheduled trips are assigned to a driver, then completed. The Dispatcher works to solve problems during the workday and completes daily reports and other clerical duties. The phone call volume is high. If you like a fast-paced environment, talking with people on the phone and staying busy, this is the position for you!This is a part time position, with varying shifts all 7 days of the week. The shifts are 8 hours long- either 7:30-4:00 or 8:00-4:30 with a half hour lunch break. Insurance benefits are not offered with this position.As a dispatcher, you are in a safety-sensitive position as determined by the Federal Transit Administration. This requires you to pass a pre-employment drug test and participate in random drug and alcohol testing.DUTIES AND RESPONSIBILITIES:a) Answers phone calls and takes ride requestb) Dispatches all drivers on assigned work schedules, creates schedulec) Provides information to all drivers regarding bus operations.d) Monitors and supervises the vehicle fleet by use of a computerized dispatch radio system to communicate with vehicle operators for any conditions which would impact operations. Responds to questions and operational problems from drivers.e) Reviews Dispatch Daily Report of Operations. Schedules work assignments of all drivers.f) Works with the Maintenance Department Staff to insure proper bus assignments and solve on street bus maintenance problems.g) Maintains daily-computerized records of bus schedule and changes by inputting data on an ongoing basis into the dispatch computer. Prints necessary reports as needed or requested.h) Performs related clerical functions of data collection, absenteeism, vacations, completion of various forms, special requests, data entry on computer, etc.i) Performs related duties as may be required.This is not a work-from-home position. Regular, dependable attendance is necessary for the performance of the job duties. The Duluth Transit Authority reserves the right to assign additional or different duties to employees within this job classification consistent with the changing needs of the Duluth Transit Authority.QUALIFICATIONS:a) High school graduateb) Must have excellent verbal communication skills and decision-making capacity.c) Must have familiarity with computers and be comfortable being on the phone for the majority of the time.d) Previous customer service experience is required.In accordance with Americans with Disabilities Act (ADA), reasonable accommodation may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.Job Type: Part-timePay: $24.00 per hourWork Location: In person

Part time-Dispatcher/Scheduler

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