mall manager

Al-Futtaim

<div>Job Requisition ID: 172797
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role: 
<ul><li>
The General Manager at Dubai Festival Plaza will oversee all aspects of center management to ensure high standards are met across operations, financial performance, marketing, community relations, and human resources. This role requires strong leadership to manage the shopping center's day-to-day functions and achieve business objectives in revenue and expenditure. The General Manager will be the primary driver in enhancing guest experiences, increasing net operating income, responsibly maintaining the physical integrity of the center, and cultivating tenant and community relationships.</li></ul> 

What You Will Do: 
<h4 class="jobSectionHeader">
Financial Performance</h4> 
<ul><li>
Prepare the Retail Operations budget including projections for capital, manpower, operating expenditure, and income forecast for Board review. Regularly review to align actual figures with projections and take remedial action against variances.</li><li>
Instigate a service charge budget and matrix to ensure all operational expenditure is recoverable from tenants, audited at year end per international standards.</li><li>
Assist in the preparation and review of monthly and annual financial reports, including re-forecasting, P&amp;L, lease abstracting, and budgeting.</li><li>
Oversee the condition and maintenance programs of key asset systems for commercial lifespan and salvage value optimization.</li></ul><h4 class="jobSectionHeader"> 
Marketing and Community Relations</h4> 
<ul><li>
Oversee mall marketing and associated events to ensure proper marketing engagement with retailers to factor footfall and sales into events.</li><li>
Enhance guest experience by handling guest complaints and implementing effective solutions.</li><li>
Facilitate the management of the marketing program alongside the Sr. General Manager and Marketing Manager to maintain innovative, targeted, and effective marketing initiatives.</li><li>
Maintain positive relationships within the local community and stay informed about political and regulatory changes impacting Centre operations.</li><li>
Ensure excellent communication and lease compliance with all tenants through regular meetings and visits.</li></ul><h4 class="jobSectionHeader"> 
Operational Excellence</h4> 
<ul><li>
Supervise and provide direction for the concierge department, specialty leasing department, administrative assistant, and receptionist.</li><li>
Evaluate property needs and recommend or execute improvements to maintain high operational standards.</li><li>
Ensure all external work requirements attract a minimum of three tenders and provide justification when not possible, making recommendations to the Board as per DOA.</li></ul><h4 class="jobSectionHeader"> 
Human Resource Management</h4> 
<ul><li>
Conduct regular employee performance appraisals, identify training needs, and request external training when applicable to ensure motivation and high work standards.</li><li>
Facilitate internal coordination and interface with various corporate departments for cohesive Centre management operations.</li></ul><h4 class="jobSectionHeader"> 
Report Presentation</h4> 
<ul><li>
Compile and present reports on tenants, income, expenditure, position, and competition to the company, ensuring these reflect up-to-date information from all available sources.</li><li>
Analyze information presented in reports to continuously identify areas for improvement in company performance.</li></ul> 

Required Skills To Be Successful: 
<ul><li>
Leadership and strong management skills.</li><li>
Financial acumen with the ability to prepare and manage budgets.</li><li>
Exceptional communication skills to effectively liaise with tenants and corporate departments.</li><li>
Proven ability in conflict resolution and maintaining operational excellence.</li></ul> 

What Qualifies You For The Role: 
<ul><li>
Degree in Business Administration with specialization in Marketing &amp; Real Estate.</li><li>
Masters in Business Administration (MBA) in Marketing, Accounting preferred.</li><li>
10-15 years of relevant experience, with at least 5-7 years in top management of shopping centers or retail management.</li><li>
Knowledge of leasing and marketing strategy, implementation, and operation.</li></ul> 
About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/</div>

Mall Manager

Scrapape

Required QualificationsEducation: A Bachelor's degree is typically required. Preferred fields include Business Administration, Real Estate, or a related discipline. A Master's degree can be a significant advantage.Experience: This is a senior role, and a candidate should have at least 5&ndash;8 years of experience in commercial property or retail management. Experience in a mall in Qatar for no less than 5 years is required.Experience should include:<ul><li>Management: Prior experience leading and mentoring a team, specifically in a retail or mall environment.&bull; Operations: A history of successfully managing mall operations, including security, maintenance, and facility management.&bull; Tenant Relations: Experience in building and maintaining relationships with a variety of tenants, from small local businesses to large anchor tenants and international brands.&bull; Financial Management: In-depth knowledge of managing budgets and financial performance for a large commercial property.</li></ul>Skills: The ideal candidate will possess a combination of hard and soft skills, including:<ul><li>Exceptional Leadership Skills: The ability to lead and motivate a diverse team of staff and manage tenant relationships. &bull; Financial Acumen: A solid understanding of financial concepts, including budget management and operational cost control. &bull; Strategic Thinking: The capacity to develop a long-term operational strategy that aligns with the mall's vision and business goals. &bull; Problem-Solving: The ability to anticipate and resolve issues that may arise in daily operations or with existing tenants. &bull; Communication: Excellent written and verbal communication skills for preparing reports, presenting to stakeholders, and engaging with tenants and customers.</li></ul>Key Roles and ResponsibilitiesThe Mall Manager is responsible for the overall operational and commercial success of the mall. Their duties are a critical part of the mall's overall success and profitability. Key roles include:Strategic Planning and Execution:<ul><li>Developing and implementing the mall's overall operational strategy, including facility management, security, and customer service standards.&bull; Conducting market research to identify new trends, potential challenges, and competitive threats. &bull; Preparing and managing the mall's operational budget, including forecasting expenses and revenue.</li></ul>Operations and Tenant Relations:<ul><li>Leading the management of all mall operations to ensure a safe, clean, and welcoming environment for shoppers and tenants.&bull; Building and maintaining strong, long-term relationships with existing tenants to ensure satisfaction and high retention rates. &bull; Acting as a liaison between tenants and other mall departments, such as leasing and marketing, to ensure smooth operations.</li></ul>Team Leadership and Management:<ul><li>Hiring, training, and mentoring a team of mall staff, including operations, security, and administrative personnel. &bull; Setting performance goals, monitoring team activities, and providing coaching to optimize effectiveness. &bull; Fostering a collaborative and results-oriented culture within the mall management team.</li></ul>Reporting and Financial Analysis:<ul><li>Preparing regular reports for senior management on operational performance, key metrics, and financial results. &bull; Analyzing operational data and financial metrics to inform decision-making and identify opportunities for improvement.</li></ul>Job Type: Full-time

Mall Director

Confidential

<div>
 
 
 OB ROLE
 
 
 
 
 Property Operations &amp; Tenant Management
 
 &ndash; The Retail Property Supervisor is responsible for the day-to-day management and supervision of retail properties, ensuring smooth operations, tenant satisfaction, facility maintenance, safety, and compliance. This includes overseeing on-site staff, coordinating vendors, conducting inspections, supporting leasing activities, tenant move-ins/move-outs, handling permitting processes, lease renewals, activations, events, finance coordination, and maintaining records to optimize the operational efficiency and overall value of the retail assets.
 
 
 
 Roles &amp; Responsibilities
 
 
 <ul>
 <li>
 Supervise and oversee daily operations of assigned retail properties, ensuring a clean, secure, and welcoming environment for tenants and visitors.
 </li>
 <li>
 Serve as the main point of contact for tenants regarding maintenance requests, facility issues, leasing queries, move-in/move-out processes, permitting, and general inquiries; ensure prompt resolution and maintain high tenant satisfaction.
 </li>
 <li>
 Conduct regular property inspections of retail units, common areas, and building systems; identify and report maintenance issues, safety hazards, or needed repairs.
 </li>
 <li>
 Coordinate and monitor all on-site maintenance, cleaning, security, and service vendor activities to ensure adherence to company standards and service agreements.
 </li>
 <li>
 Manage tenant lifecycle activities including lease renewals, activations, and event coordination in collaboration with mall management teams.
 </li>
 <li>
 Support leasing activities by preparing vacant units for occupancy, assisting with property tours, and coordinating documentation related to tenant onboarding and exit.
 </li>
 <li>
 Liaise with finance teams on rental collections, billing, and vendor payments, ensuring timely processing and accurate reporting.
 </li>
 <li>
 Maintain accurate records of maintenance activities, inspection findings, work orders, permits, vendor invoices, lease documentation, and tenant communications in the property management system.
 </li>
 <li>
 Assist with the implementation of health, safety, and security protocols, ensuring all legal and regulatory requirements are met.
 </li>
 <li>
 Supervise and guide on-site support staff (cleaners, maintenance, security, etc.), ensuring effectiveness and professionalism in all duties.
 </li>
 <li>
 Report urgent issues and incidents to the Retail Property Manager and support with incident investigations, escalations, and follow-ups as needed.
 </li>
 <li>
 Monitor and support the property&rsquo;s preventative maintenance schedule, ensuring timely execution and reducing potential disruptions.
 </li>
 <li>
 Contribute to tenant engagement initiatives, activations, and community events, fostering strong relationships and enhancing tenant retention.
 </li>
 <li>
 Assist the property management team with the preparation of occupancy, incident, financial, and maintenance reports.
 </li>
 <li>
 Stay updated on best practices in retail property and mall management, proactively suggesting improvements to operational processes.
 </li>
 </ul>
 
 
 Qualification
 
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s degree in Property Management, Facilities Management, Business Administration, or a related field preferred.
 </li>
 <li>
 Certification in property or facilities management is an advantage.
 </li>
 </ul>
 
 
 Experience and Competencies
 
 
 <ul>
 <li>
 3&ndash;6 years of experience in retail property supervision, mall management, facilities management, or a related role.
 </li>
 <li>
 Hands-on experience in tenant management including move-in/move-out processes, permitting, lease renewals, finance coordination, activations, and event management.
 </li>
 <li>
 Sound understanding of retail property operations, maintenance requirements, and tenant relationship management.
 </li>
 <li>
 Strong customer service focus and communication skills.
 </li>
 <li>
 Good organizational and record-keeping abilities.
 </li>
 <li>
 Ability to identify and resolve facility and operational issues proactively.
 </li>
 <li>
 Leadership skills and ability to supervise on-site teams effectively.
 </li>
 <li>
 Proficiency in MS Office and property management software.
 </li>
 <li>
 High level of reliability, professionalism, and team collaboration.
 </li>
 </ul>
 
 
</div>

Retail Supervisor

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 
 
 
 Store Manager | MAF LifeStyle | Operations
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 
 
 
 The Store Manager is responsible for achievement of sales targets, managing and developing the store teams in order to maximize profitability, maintain brand and Company image, ensure operational compliance and offer an excellent customer experience. The role is fully accountable for the daily operations of the store and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 
 
 
 <ul>
 <li>
 Ensure that the highest levels of customer service are delivered by the entire store team at all times.
 </li>
 <li>
 Create innovative approaches to attract new customers, expand store traffic, and enhance profitability.
 </li>
 <li>
 Track brand performance, reviewing stock levels and monitoring best sellers and slow-moving stock in order to generate ideas and action plans to increase overall sales.
 </li>
 <li>
 Overall accountability for compliance of subordinates with established company policies, procedures and standards, including, but not limited to, keeping of funds and properties, personnel practices, security, sales and record keeping procedures
 </li>
 <li>
 Coach, train and mentor the store teams to enhance customer service levels through brand/product knowledge and overall understanding of retail.
 </li>
 <li>
 Ensure all Company Health &amp; Safety, Security and Compliance policies are adhered to, raising any concerns to the Excellence and Compliance team in a timely manner.
 </li>
 <li>
 Plan, organize and execute in-store processes including cash intake and cash handling, stockroom and stock-take administration management.
 </li>
 <li>
 Provide critical analytical feedback to the Operations, Buying and Planning Departments in relation to product, ranging, pricing, competitive activities and opportunities.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 
 
 
 <ul>
 <li>
 4 &ndash; 5 years&rsquo; industry experience with Managerial Background experience
 </li>
 <li>
 A proven record of maximizing business performance
 </li>
 <li>
 Good understanding of main customer segments and helps team to understand them.
 </li>
 <li>
 Identifies critical paths and proactively convenes the right stakeholder to ensure timely decisions are made.
 </li>
 <li>
 Makes hard decisions, knows when to make a call versus delegating upwards
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Store Manager - Qatar

A.A Joyland (Pvt) Ltd

Position Title: AM Maintenance Salary: 100k Location: Mega Mall and North walk Mall Experience: 3-4 years Qualification: BSC/B. Tech (Electronics) Gender: Male Age: 25-35Job Description:Design maintenance strategies, procedure and methods, and develop documents according to preventive, breakdown. Carry out routine maintenance work and quickly responds to Equipment&rsquo;s Faults. Good knowledge of Mechanical electrical safety HVAC Compressors Fire Alarms and controlling. Control maintenance tools, stores and equipment&rsquo;s and also develop inventory of technical equipment lists. Monitor and control maintenance cost, energy cost and improve health and safety policies in surrounding areas. Report to BUH and Head of technical on daily basis and high light major issues and flexibility availability for 24/7 stand by duties and emergencies call.Interested candidates may share their Cv' at careers@aajoyland.com with mentioning the position title in the subject lineJob Type: Full-timePay: Rs90,000.00 - Rs100,000.00 per monthWork Location: In person

AM Maintenance (Mega Mall)

Sobha Realty

We are hiring Promotion Venue - Executive with previous experience in retail sales, promotions, or real estate.Key Responsibilities:<ul><li>Interact with walk-in visitors at mall/hotel stands</li><li>Provide clear information about real estate projects</li><li>Collect client details and enter them into the system</li><li>Follow up with leads via phone, WhatsApp, and email to arrange site visits</li><li>Ensure the kiosk is clean, well-organized, and presentable at all times</li><li>Schedule and coordinate at least 25 qualified site visits per month</li></ul>Requirements:<ul><li>Experience in real estate is preferred*</li><li>Females only</li><li>Strong communication and interpersonal skills</li><li>Basic proficiency in writing emails and follow-ups</li><li>Comfortable standing for long hours and working independently</li><li>Willing to work across different mall locations as assigned</li><li>Flexible with working hours, including weekends and public holidays</li><li>Target-driven and customer-focused</li></ul>Job Type: Full-timePay: AED8,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>promoting: 1 year (Preferred)</li><li>real estate: 1 year (Preferred)</li></ul>

Mall kiosk promoter

adidas

<div>
 
 
 PURPOSE &amp; IMPACT ON ORGANIZATION:
 
 
 <ul>
 <li>
 Take full ownership of the store and its commercial success
 </li>
 <li>
 Analyze relevant data to probe and challenge the status quo
 </li>
 <li>
 Address identified improvement areas, involving the District Manager or other Retail Back Office partners as needed
 </li>
 <li>
 Drive continuous improvements in the store&rsquo;s sales, productivity and profitability
 </li>
 <li>
 Ensure the legal and financial integrity of the store
 </li>
 <li>
 Lead service by example, maximizing the amount of time spent selling and leading team members on the sales floor
 </li>
 <li>
 Ensure there is always a manager on duty on the sales floor, focusing team members on the customer and on selling when you are not able to assume the responsibility yourself
 </li>
 <li>
 Schedule staff so as to properly serve customers, drive sales and execute tasks
 </li>
 <li>
 Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
 </li>
 <li>
 Ensure proper in-store Brand execution according to established standards and directives
 </li>
 <li>
 Ensure all store team members are trained on Foundational and Seasonal Brand and product knowledge
 </li>
 <li>
 Manage all store operations in a systematic and efficient manner, as per established policies and procedures
 </li>
 <li>
 Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store
 </li>
 <li>
 Ensure merchandise deliveries are processed on the same day they arrive and the store&rsquo;s entire product offer is made immediately available and easily accessible to customers on a consistent basis
 </li>
 <li>
 Ensure cash register transactions are processed quickly and accurately
 </li>
 <li>
 Lead and implement all applicable loss prevention policies and procedures
 </li>
 <li>
 Maintain a safe and productive shopping and working environment
 </li>
 <li>
 Manage the recruitment and training of store team members
 </li>
 <li>
 Ensure all HR policies and procedures are adhered to
 </li>
 <li>
 Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance
 </li>
 <li>
 Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder
 </li>
 <li>
 Share best practices to drive the collective performance of all district stores
 </li>
 <li>
 Complete all applicable training programs and effectively apply the learning on the job
 </li>
 <li>
 Seek coaching and learning opportunities to continually improve your performance
 </li>
 </ul>
 
 
 
 
 AUTHORITIES:
 
 
 <ul>
 <li>
 Customers
 </li>
 <li>
 Peers and Supervisor
 </li>
 <li>
 Vendors and Support Functions (e.g., Visual Merchandising, Facility Services, etc.)
 </li>
 <li>
 Local Administration (e.g., mall management)
 </li>
 </ul>
 
 
 
 
 OTHER QUALIFICATIONS:
 
 
 <ul>
 <li>
 Must be a Graduate/Postgraduate from recognized university
 </li>
 <li>
 Minimum 18 months&rsquo; work experience in a sports/fashion customer and commercial-focused retail environment with a minimum of 12 months of Store Management responsibility
 </li>
 <li>
 Intermediate numeracy and literacy and advanced verbal communication skills
 </li>
 </ul>
 
 
</div>

Store Manager ( Mall of Asia )

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