mall manager

Landmark Group

To take ownership and effectively manage functional operations of our stores.
<br><div><div>Customer Satisfaction
</div><div>To take ownership and effectively deal with customer requests, queries and complaints and take necessary action from feedback
</div><div>Ensure all customer orders are dealt with immediately and correct procedures followed for dealing with customer orders and to take corrective actions wherever required.<br>
</div><div></div><br>
<div>Stock Levels and Event Calendar
</div><div>Prepare and participate in the preparation of sales budgets for discussion with the CM
</div><div>Ensure prompt and effective replenishing of merchandise in-store
</div><div>Ensure effective space utilization
</div><div>Review and effectively deal with slow lines and end of ranges and implement necessary action
</div><div>Ensure Stock levels are sufficient for major events
</div><div>Ensure all sales, promotions are planned effectively, executed and promptly and maintained professionally
</div><div>Review and analyze stock and sales reports monitoring over- and under stocks, suggesting corrective action to be taken by the CM
</div><div>Coordinate with the Mall management for promotional activities<br>
</div><div></div><br>
<div>Reporting and Competitor Activity
</div><div>Submit brief Monthly reports to the CM covering all aspects of:
</div><div>Sales performance
</div><div>Stock positions and concerns
</div><div>Special events and promotions
</div><div>Staff movement &amp; issues
</div><div>Conduct competitor shopping and Providing monthly feedback on competitor and event activities<br>
</div><div></div><br>
<div>Merchandising, Shop keeping And Store Standards
</div><div>Maintain a detailed knowledge of the section merchandise, ensuring promotions and fast selling lines are featured.
</div><div>To ensure all products are price tagged and bar-coded before display
</div><div>To maintain hygiene &amp; cleanliness for store inclusive of any back areas<br>
</div><div></div><br>
<div>Human Resources &amp; Daily Stores Operation
</div><div>Effective time management of self and subordinates
</div><div>To plan the monthly staff rotation of the store
</div><div>Identify store training requirements and conduct relevant training
</div><div>Dealing with staff related administrative issues.
</div><div>Ensure all disciplinary procedures and staff movements are directed through the CM.
</div><div>Assist with creation of an environment which conducive to a high store morale
</div><div>To ensure staff accommodation.<br>
</div><div></div><br>
<div>Daily Store Operations
</div><div>Functional operations in stores
</div><div>Ensure random pricing checks on products to be completed in time
</div><div>Minimize shrinkage in line with targets, and implementation of SLAP
</div><div>Theft policy and procedure
</div><div>Implementation to Health &amp; Safety regulations and maintain a safe working environment.</div></div>
<br>At least 5 years of work experience in fashion retail on a Store Manager role, Bachelor&rsquo;s Degree
<br><div><p>Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
</p><p>Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
</p><p>We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.</p></div>
<br><div><div><p>Max Fashion is a prominent retail brand based in Dubai, is part of the Landmark Group, a renowned retail conglomerate in the Middle East.
</p></div><div><p>Launched in 2004 in the UAE, Max caters to both the value conscious and fashion savvy consumers - offering clothing and accessories for women, men and children along with footwear, accessories, toys and home d&eacute;cor.
</p></div><div><p>The brand offers an inspiring and shopper friendly experience for its consumers every day. The range of clothing and accessories are designed in-house and marketed to a very widespread demographic across the Middle East and GCC. Max also offers an Omni-Channel proposition for the customers through stores and online shopping platform.
</p></div><div><p>Max Fashion is well-regarded for its blend of style, value, and convenience, making it a popular choice for fashion-conscious shoppers in Dubai and beyond. It has also made a strong presence in India and South East Asia. Our team is passionate about empowering creativity and fostering innovation. We believe in nurturing a dynamic and inclusive work environment that encourages continuous learning and values diverse perspectives, thereby achieving collective success.
</p></div><div><p>With a commitment to Landmark Group values, we are dedicated to making a meaningful impact on our customers, employees, and the community at large.</p></div></div>

Assistant Store Manager (Max)

Aparium Hotel Group

<div></div><div><div><div><b>MULTI-OUTLET F+B MANAGER</b></div>
<div>Reports to Director of Food + Beverage, position is exempt.</div>
<div></div><div><div>Lead an incredible team of hospitality professionals in our gorgeous, historic building. As a multi-outlet manager, you will collaborate with our other departments to bring our dynamic, exciting space to life. The season will be filled with work in a respectful, progressive environment that values what people bring to the team.</div>
<div></div><div><b>WHAT&rsquo;S IN IT FOR YOU</b></div>
<ul><li>Paid Vacation, Sick Time, and Holidays</li>
<li>50% off food when you dine as a guest and reduced room rates for our sister hotels</li>
<li>Medical, Dental, Vision, and pet insurance at an affordable group rate</li>
<li>Paid time off to volunteer for the causes you care about in your community</li>
<li>Strong sense of belonging through diversity, equity, and inclusion</li>
</ul>
<div></div><div><b>WHO YOU ARE</b></div>
<div>You are excited and passionate about being a leader in the three-ring circus that are multiple outlets bar. You pride yourself in controlling chaos; and are adept at making each guest in your restaurant feel like they are the only person in the room. While your mission is to provide an unmatched experience for your guests, you value the work and feedback of your associates as well. You enjoy and excel in the fast-paced, and often high-pressure environment to execute what is needed to exceed our guests&rsquo; expectations and demonstrate the Aparium difference. You are attentive, courteous, efficient, and motivate others by inspiring confidence, respect, enthusiasm, and collaboration. You are highly organized and can work in an often-unpredictable environment to meet deadlines, all while maintaining a positive and professional demeanor. Basically, you&rsquo;re a very cool person who leads with empathy and inspires the same.</div>
<div></div><div><b>WHAT YOU WILL DO</b></div>
<div><ul><li>Oversee daily operations across multiple F&amp;B outlets, ensuring consistency in service, quality, and brand standards</li>
<li>Collaborate with outlet managers and culinary teams to align service execution and guest experience</li>
<li>Maintain a strong floor presence, especially during peak service periods</li>
</ul><div><b>Beverage Program Leadership</b></div>
<ul><li>Design, implement, and continuously evolve cocktail, wine, beer, and non-alcoholic beverage programs</li>
<li>Curate wine lists and bar menus aligned with concept, seasonality, and market trends</li>
<li>Establish and maintain vendor relationships; negotiate pricing and manage product selection</li>
<li>Monitor beverage cost, inventory, and waste to ensure profitability</li>
</ul><div><b>Team Leadership &amp; Development</b></div>
<ul><li>Recruit, train, and mentor outlet managers, bar managers, sommeliers, and service staff</li>
<li>Develop training programs to elevate beverage knowledge and service standards</li>
<li>Foster a culture of accountability, professionalism, and continuous improvement</li>
</ul><div><b>Guest Experience &amp; Brand Standards</b></div>
<ul><li>Ensure a consistently high level of service across all outlets</li>
<li>Handle VIP guests, special events, and service recovery situations with professionalism</li>
<li>Collaborate on events, activations, and promotions that enhance the brand and drive traffic</li>
</ul><div><b>Compliance &amp; Standards</b></div>
<ul><li>Ensure compliance with all health, safety, and alcohol service regulations</li>
<li>Maintain cleanliness, organization, and operational standards across all venues</li>
</ul>
</div><div></div><div><b>WHO WE ARE</b></div>
<div>Located in the heart of Old Town Alexandria, Hotel Heron offers guests the opportunity to see Old Town from a new vantage point. With Washington, DC just minutes away, Hotel Heron acts as beacon just across the river, inviting travelers to explore beyond the National Mall and Monuments to discover a city ripe for its new renaissance. Originally opened in 1926 as the George Mason Hotel, the property has been thoughtfully reimagined through an adaptive reuse that pairs the historic inn with an adjacent new building housing modern event spaces and elevated guest rooms. Today, Hotel Heron is part of the Curio Collection by Hilton, a global portfolio of distinctive, independently spirited hotels. This chic 134 room hotel is home to a signature ground floor restaurant serving hearth inspired Mid-Atlantic cuisine, a cozy craft cocktail bar hidden in the heart of the hotel, and an open-air seasonal rooftop bar with unparalleled views of the Potomac. Elevated amenities include a state-of-the-art fitness center and meeting spaces designed for socializing, co-working, creating, eating, drinking, and relaxing. The hotel brings together world travelers and neighbors alike while showcasing Alexandria&rsquo;s rich legacy and knack for innovation through thoughtful touches from local businesses and artisans.</div>
<div></div><div><b>BASIC JOB REQUIREMENTS</b></div>
<div><ul><li>3+ years of progressive F&amp;B management experience, preferably in luxury or high-volume multi-outlet environments</li>
<li>Strong background in beverage program development (cocktails, wine, spirits)</li>
<li>Proven experience managing multiple outlets or large teams</li>
<li>Solid financial acumen and cost control</li>
<li>Exceptional leadership, communication, and organizational skills</li>
<li>Ability to thrive in a fast-paced, high-expectation environment</li>
<li>Strategic thinking and operational execution</li>
<li>Beverage expertise and innovation</li>
<li>Leadership and team development</li>
<li>Financial and analytical skills</li>
<li>Guest-centric mindset</li>
<li><b>Preferred Qualifications:</b>
<ul><li>Wine or beverage certifications (WSET, Court of Master Sommeliers, or equivalent)</li>
<li>Experience in hotel, resort, or lifestyle hospitality environments</li>
<li>Knowledge of current beverage trends, including craft cocktails, low-ABV, and zero-proof offerings</li>
</ul></li></ul></div><div></div><div>As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from, and take pride in who we serve. Hotel Heron participates in E-Verify.</div></div></div></div><div></div>

F+B Manager (Multi-Outlet)

Gladius Investments and Development

<p><b>Job Title: Assistant Facilities Manager</b></p><p><b>Department:</b> FM Operations / Mall Management</p><p><b>Role Summary:</b></p><p>The Assistant Facilities Manager supports the Facilities Manager in ensuring the efficient operation, maintenance, and safety of the shopping mall. The role focuses on maintaining high standards of <b>mall presentation, engineering systems, and customer experience</b>, aligned with Mall Management commitment to delivering &ldquo;Great Moments for Everyone, Every Day.&rdquo;</p><p>This position plays a key role in managing both <b>hard and soft services</b>, tenant coordination, and ensuring compliance with safety and operational standards across the mall.</p><p><b>Key Responsibilities:</b></p><p><b>1. Facilities Operations &amp; Maintenance</b></p><ul><li>Assist in managing the day-to-day facility operations of the mall, including HVAC, electrical, plumbing, and civil systems etc.</li><li>Support implementation of <b>planned preventive maintenance (PPM)</b> programs for all mall assets</li><li>Ensure all MEP systems (HVAC, electrical, plumbing, fire &amp; life safety) are operational and compliant</li><li>Monitor BMS, CMMS systems and respond to faults or alarms promptly</li><li>Assist in handling emergency breakdowns with minimal disruption to mall operations.</li><li>Support energy management and sustainability initiatives.</li></ul><p><b>2. Mall Operations Support</b></p><ul><li>Assist in managing daily mall operations including <b>cleaning, security, engineering, and ambience</b></li><li>Conduct routine inspections to ensure high standards of <b>Maintenance, safety, and Asset conditions.</b></li><li>Support crowd control, parking systems, and footfall management</li></ul><p><b>3. Contractor &amp; Vendor Management</b></p><ul><li>Supervise contractors and service providers to ensure SLA and KPI compliance</li><li>Evaluate contractor performance and report issues for improvement</li><li>Coordinate maintenance activities and ensure timely service delivery</li></ul><p><b>4. Tenant Coordination</b></p><ul><li>Act as a point of contact for tenant maintenance issues</li><li>Support tenant fit-out processes and ensure adherence to mall guidelines</li><li>Ensure tenant satisfaction by maintaining operational excellence</li></ul><p><b>5. Health, Safety &amp; Compliance</b></p><ul><li>Ensure compliance with <b>HSE policies, fire safety standards, and local regulations</b></li><li>Conduct safety inspections and risk assessments</li><li>Assist in audits related to facilities, safety, and security</li></ul><p><b>6. Budget &amp; Cost Control</b></p><ul><li>Assist in managing OPEX and CAPEX budgets</li><li>Monitor expenses and identify cost optimization opportunities</li><li>Support procurement and inventory of spare parts and materials</li></ul><p><b>7. Reporting &amp; Documentation</b></p><ul><li>Maintain records of maintenance activities, incidents, and inspections</li><li>Prepare reports on facilities performance and contractor efficiency</li><li>Ensure documentation is audit-ready and compliant</li><li>Prepare and Maintain MMR reports Monthly wise on client requirements.</li></ul><p><b>Requirements:</b></p><p><b>Education:</b></p><ul><li>Bachelor&rsquo;s degree in Mechanical / Electrical / Civil Engineering</li></ul><p><b>Experience:</b></p><ul><li>5&ndash;8 years in Facilities Management</li><li><b>Mandatory:</b> Experience in shopping malls, retail, or large commercial properties is highly preferred with knowledge of Chillers and cooling towers.</li><li>Experience within <b>Mall operators or developers</b> is highly preferred</li></ul><p><b>Skills &amp; Competencies:</b></p><ul><li>Strong knowledge of MEP systems and mall operations</li><li>Familiarity with CAFM/BMS/CMMS systems</li><li>Vendor and stakeholder management</li><li>Customer-focused mindset (tenant &amp; visitor experience)</li><li>Problem-solving and decision-making skills</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Certifications: <b>NEBOSH / IOSH / FM certifications</b></li><li>Experience with large-scale malls (e.g., regional/community malls)</li><li>Knowledge of retail operations and tenant mix</li></ul><p><b>Reporting Line:</b></p><p>Facilities Manager / Senior Manager &ndash; Mall Management</p><p><b>Key Success Indicators:</b></p><ul><li>Zero major safety incidents</li><li>High tenant satisfaction scores</li><li>Compliance with SLA/KPI for maintenance</li><li>Efficient cost control vs. budget</li><li>Consistent mall presentation standards</li></ul><p>Pay: AED10,000.00 - AED15,000.00 per month</p><p>Work Location: In person</p>

Assistant Facilities Manager

Madison Square Mall

<p><b>Job Location: </b>Madison Square Mall, Gulberg Lahore</p><p><b>Job Description:</b><br/>Madison Square Mall is looking for a competent and proactive Procurement Manager / Procurement Executive to manage the full procurement cycle for mall operations. The candidate will be responsible for sourcing, vendor management, negotiations, and ensuring timely availability of materials and services required for smooth mall operations.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage end-to-end procurement activities for the mall</li><li>Source and evaluate vendors, suppliers, and service providers</li><li>Negotiate pricing, contracts, and terms with vendors</li><li>Ensure timely procurement aligned with operational needs</li><li>Monitor vendor performance and maintain strong relationships</li><li>Ensure cost optimization while maintaining quality standards</li><li>Oversee contract execution and compliance</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Supply Chain, Business Administration, or relevant field (Preferred)</li><li>2&ndash;4 years of experience in procurement (mall or facility management experience preferred)</li><li>Strong negotiation and communication skills</li><li>Proficiency in MS Office, especially Excel</li><li>Ability to manage multiple tasks and meet deadlines</li></ul><p>Job Type: Full-time</p><p>Pay: Rs65,000.00 - Rs80,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Application Question(s):</p><ul><li>Are you located near Gulberg, Lahore?</li><li>What is your current salary?</li></ul><ul><li>What is your expected salary? (With in slab as specified in post)</li><li>How soon can you join? (Immediate / 15 days / 1 month / More than 1 month)</li><li>Are you willing to attend 2&ndash;3 interview rounds as part of our hiring process? (Yes / No)</li><li>How Many Managerial Experience do you have (if any)</li></ul><p>Experience:</p><ul><li>Procurement: 2 years (Preferred)</li></ul><p>Work Location: In person</p>

Procurement Manager / Executive

Majid Al Futtaim

<div>
 <p>
  <strong>
   BUSINESS INTRODUCTION
  </strong>
 </p>
 <p>
  Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   JOB TITLE
  </strong>
 </p>
 <p>
  Sr. Associate, Operations | MAF Properties | West Region
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ROLE SUMMARY
  </strong>
 </p>
 <p>
  The position is mainly responsible to administer in the assigned mall security function and to provide optimal level of security and safety for the property and assets.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ROLE PROFILE
  </strong>
 </p>
 <ul>
  <li>
   Handle tenant operational requests related to stock taking, visual merchandising, material deliveries, store maintenance, and minor renovation works, while coordinating approvals with security.
  </li>
  <li>
   Supervise mall security operations to ensure the safety of assets, tenants, staff, and visitors at all times.
  </li>
  <li>
   Support the development and implementation of the annual security risk management plan within approved budgets.
  </li>
  <li>
   Collaborate with Mall Management to create and execute effective security strategies for the mall.
  </li>
  <li>
   Coordinate security arrangements for events and promotions with Marketing and MPM to ensure a safe environment for staff and visitors.
  </li>
  <li>
   Manage operational and project budgets effectively, including OPEX expenses and assigned CAPEX projects.
  </li>
  <li>
   Oversee daily operations and contractor performance, ensuring corrective actions are taken, security KPIs are met, and regular meetings are held with the security site manager.
  </li>
  <li>
   Ensure compliance with safety, security, and company policies, including contractor adherence, traffic management during peak hours/emergencies, and promoting MAF values and code of conduct.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   REQUIREMENTS
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business administration, or a related field is preferred.
  </li>
  <li>
   0&ndash;2 years of experience in mall operations, facilities management, or a similar environment.
  </li>
  <li>
   Strong communication and coordination skills to work effectively with tenants, contractors, and internal teams.
  </li>
  <li>
   Good problem-solving and organizational abilities to manage daily operational and security-related tasks.
  </li>
  <li>
   Customer service orientation with the ability to support tenants, staff, and visitors professionally.
  </li>
  <li>
   Basic knowledge of safety, security, and risk management procedures is an advantage.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT WE OFFER
  </strong>
 </p>
 <ul>
  <li>
   At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
  </li>
  <li>
   Work in a friendly environment, where everyone shares positive vibes and excited about our future.
  </li>
  <li>
   Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
  </li>
 </ul>
 <p>
 </p>
</div>


Sr. Associate, Operations

First Student

<div><p>We're hiring for a Shop Manager in Cincinnati to manage all location maintenance operations and provide shop staff oversight. This manager will provide maintenance operational visibility to the Location Manager. Assumes primary responsibility for managing efficient maintenance performance of the location and ensures safe working condition of fleet. The Shop Manager will ensure maintenance and upkeep contract needs are met with our partners at Cincinnati Public Schools, Idea Public Schools, Regeneration Schools, North College Hill, and Reading.</p>
<p><b>Schedule: </b>Monday through Friday, 1st shift</p><p><b>
Salary: </b>$95-105k/yr, depending upon experience</p>
<p><b>Major Responsibilities</b></p><ul><li>
Schedules and administers fleet maintenance, assists in troubleshooting problems with equipment. Communicates availability of vehicles for service with dispatch and other operations personnel.</li><li><ul><li>In relation to subordinates, is responsible for hiring; firing; approving salary increases or decreases; training and employee development; planning and directing the work; disciplining; handling employee complaints or grievances; and handling performance reviews. While the Mgr Maintenance is required to make personnel-related recommendations, some actions require further approval.</li></ul></li><li>
Works closely with the location manager and region maintenance management providing status of maintenance and budget requirements. May review financial and budget variances, review repair orders or code and approve account payable documents.</li><li>
Ensures compliance on a day-to-day basis with State, Federal and Company requirements. Ensures a safe environment exists and that all maintenance and related activities are in conformance with company policies and regulatory requirements.</li><li>
Reviews repair orders. May order fuel for vehicles, order parts, and subcontract repair work.</li><li>
Initiates and implements projects that improve efficiency and/or reduces operating costs.</li><li>
Ensures that maintenance technicians are trained on current operating procedures, are properly equipped, and motivated so that the maintenance program can be accomplished in a safe, timely and cost effective manner.</li><li>
Supervises bus fueling. May arrange services for building and ground keeping.</li><li>
Completes special projects as assigned. Required to perform hands-on work activities.</li></ul><p><b><br>
Minimum Education or Certifications Required</b></p><ul><li>
High school diploma or equivalent</li><li>
Technical training preferred</li><li>
Possess CDL Operator's license with required endorsements</li></ul><p><b><br>
Minimum Experience or Skills Required</b></p><ul><li>
5+ years of hands-on mechanical supervisory experience</li><li>
May require lifting of 20 to 50 lbs</li><li>
Good written and oral communication skills</li><li>
Computer skills</li><li>
Industry experience repairing and maintaining diesel engines and school bus equipment is preferred</li></ul><p><b><br>
Physical Requirements and Working Conditions</b></p><ul><li>
Maintenance Shop</li><li>
Must be able to work in a crouched position or on back lying on mechanic's dolly beneath motor vehicle equipment; subjected to dust, dirt, and grease conditions.</li></ul><p><b><br>
Disclaimer</b><br>
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.</p><p><b><br>
First for a reason:</b></p><p>
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.</p><br>
<p></p><br>
<p>In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.</p>
<p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.</p></div>

Shop Manager

Al-Futtaim

<div><p><b>Job Requisition ID: </b>177183</p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p><p><br>
<b>
Overview Of the Role:</b></p>
<p>
The Assistant Operations Manager supports the day-to-day operational excellence of Dubai Festival City Mall and Marsa Boulevard, with a primary focus on Soft and Hard Facilities Management, contract performance, project coordination, and frontline operational representation.</p>
<p>
The role acts as a key support function to ensure service quality, safety, asset integrity, customer experience, and stakeholder coordination&mdash;particularly during events, weekends, and holidays.</p><br>
<p></p>
<p><b>
What You Will Do:</b></p>
<p><b>
1. AMC Performance &amp; FM Contract Management (Soft &amp; Hard FM)</b></p>
<p><b>
Hard FM (Technical &amp; Asset Management):</b></p>
<ul>
<li>Support the monitoring and performance evaluation of <b>Hard FM AMCs</b>, including MEP systems, HVAC, electrical, plumbing, fire &amp; life safety, BMS, vertical transportation, and specialist systems.</li>
<li>Assist in reviewing <b>KPI/SLA compliance</b>, service reports, asset coverage, preventive maintenance plans, and corrective actions.</li>
<li>Support site inspections to verify workmanship quality, response times, and asset performance.</li>
<li>Identify recurring issues, missed assets, and operational risks, escalating concerns with clear recommendations.</li>
</ul>
<p><b>Soft FM (Customer-Facing Services):</b></p>
<ul>
<li>Support the performance management of <b>Soft FM contracts</b>, including cleaning, waste management, pest control, landscaping, security coordination, and concierge-related services.</li>
<li>Conduct inspections and audits to ensure <b>hospitality-level standards</b>, hygiene, presentation, and customer experience.</li>
<li>Support service improvement initiatives based on customer feedback, audits, and operational observations.</li>
</ul>
<p><b>General Contract Oversight:</b></p>
<ul>
<li>Assist in <b>performance rating exercises</b>, deductions, corrective action tracking, and monthly/quarterly reviews.</li>
<li>Maintain structured documentation, logs, and follow-ups to support governance and audits.</li>
</ul>
<p></p><p><b>2. Project Management Support &amp; RFP Coordination</b></p>
<ul>
<li>Support the planning, coordination, and execution of <b>refurbishment projects</b>, minor capital works, and <b>asset lifecycle replacement projects</b>.</li>
<li>Assist in developing <b>RFPs</b>, scopes of work, technical clarifications, BOQs, and evaluation support in coordination with Procurement and internal stakeholders.</li>
<li>Support site coordination during project execution, including contractor access, safety compliance, phasing, and operational continuity.</li>
<li>Monitor project progress against timelines, budgets, and quality expectations.</li>
<li>Support defect tracking, snagging, and handover documentation.</li>
<li>Ensure refurbishment works align with operational requirements, customer experience, and asset protection objectives.</li>
</ul>
<p></p><p><b>3. Marsa Boulevard &amp; Mall Duty Management</b></p>
<ul>
<li>Act as <b>Duty Manager</b> coverage for Dubai Festival City Mall and Marsa Boulevard, particularly during:</li>
<li><ul><li>Events</li>
<li>Weekends</li>
<li>Public holidays</li>
<li>Peak trading periods</li>
</ul></li><li>Conduct operational inspections and audits covering safety, cleanliness, tenant compliance, and customer experience.</li>
<li>Represent management on-site, acting as the first point of escalation for operational incidents.</li>
<li>Coordinate with multiple departments including:</li>
<li><ul><li>Security</li>
<li>Marketing &amp; Events</li>
<li>Leasing &amp; Retail Delivery</li>
<li>Hard &amp; Soft FM teams</li>
<li>External authorities and service providers (as required)</li>
</ul></li><li>Support event readiness, operational walkthroughs, and post-event reviews.</li>
<li>Ensure compliance with mall policies, HSE standards, and operational procedures.</li>
</ul>
<p></p><p><b>Work Pattern &amp; Shift Requirements </b><b><i>(Add as a standalone section)</i></b></p>
<ul>
<li>This role is shift-based, requiring flexibility to work across rotational shifts.</li>
<li>Coverage includes weekends, public holidays, evenings, and event days, in line with mall and Marsa Boulevard operational requirements.</li>
<li>The role requires on-site presence during peak trading periods, major events, and operational escalations to ensure continuity of service, safety, and customer experience.</li></ul><br>
<p><br>
<b>Required Skills To Be Successful:</b></p>
<p><b>
Behavioral Competencies:
</b></p><ul><li>Friendly, approachable, honest and trustworthy</li>
<li>Be flexible and efficient</li>
<li>Proactive, punctual and reliable.</li>
<li>Positive, cheerful mentality and open to work attitude</li></ul><br>
<p></p>
<p><b>
What Qualifies You For The Role:</b></p><br>
<p></p>
<p><b>
Experience Requirements</b></p>
<ul>
<li><b>Minimum 2&ndash;3 years&rsquo; experience</b> in one or more of the following:</li>
<li><ul><li>Facilities Management (Soft and/or Hard FM)</li>
<li>Mall or mixed-use operations</li>
<li>Operations management</li>
<li>Project management or coordination</li>
<li>Hospitality or customer experience-driven environments</li>
</ul></li><li>Experience working in <b>live operational environments</b> (malls, hotels, mixed-use developments) is highly preferred.</li>
</ul>
<p></p><p><b>Qualifications</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Engineering, Facilities Management, Hospitality Management, Business Administration, or a related field is preferred.</li>
<li>FM, project management, or hospitality certifications are an advantage but not mandatory.</li>
</ul>
<p><b>Job-Specific Skills:
</b></p><p><b>Technical &amp; Professional Skills</b></p>
<ul>
<li>Good understanding of <b>FM operations</b>, service delivery models, and contractor management.</li>
<li>Basic to intermediate knowledge of <b>MEP systems</b> and soft services operations.</li>
<li>Strong coordination and follow-up skills across multiple stakeholders.</li>
<li>Ability to read and support technical scopes, drawings, and project documentation.</li>
<li>Familiarity with KPIs, SLAs, audits, and operational reporting.</li>
</ul>
<p><b>Behavioral &amp; Leadership Skills</b></p>
<ul>
<li>Strong ownership, accountability, and attention to detail.</li>
<li>Customer-focused mindset with a <b>hospitality-oriented approach.</b></li>
<li>Ability to remain calm and decisive during incidents or peak operations.</li>
<li>Strong communication skills&mdash;written and verbal.</li>
<li>Willingness to work <b>flexible hours</b>, including weekends, nights, and holidays when required.</li>
</ul>
<p>.</p><p></p><p><b><br>
About Al-Futtaim Malls</b><br>
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p>
<p>
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p>
<p>
Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p>
<p>
For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/</p></div><p></p>

Assistant Operations Manager - Soft & Hard FM (UAE National)

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