mall manager

Legend Group

LOCATION: Legend Square , Sector-33 , Gururgram . Experience: 4-5 YearMall Manager Job DescriptionA mall manager is responsible for both the behind-the-scenes and customer-facing operations of a retail shopping center. A typical day may include negotiating a lease with a retailer, handling maintenance requests, or contracting security agencies. Additionally, the mall manager is the &ldquo;face&rdquo; of the mall, handling customer complaints and public relations. Duties and ResponsibilitiesGenerally speaking, the mall manager must understand the market in which the mall is located. A familiarity with which retail outlets will experience success within the shopping center will ultimately contribute to the success of the facility. On a day-to-day basis, a mall manager is presented with challenges that require the coordination of staff. These challenges may take the form of coverage shortages, maintenance requests, the presence of law enforcement, custodial issues, or customer complaints. While the individual stores within a mall are responsible for their own marketing, the mall manager must ensure the mall itself is represented. Marketing responsibilities may include events planning, community outreach, or advertising via mainstream media. The mall manager also creates an enticing environment to attract prospective tenants. Full Description of Job Responsibilities:Supervise and manage shopping mall operations incl. property management, tenant management, customer service, contract services such as Facility management, cleaning, security, maintenance, etc. Ensuring smooth day-to-day functioning of the shopping mall, facilitating good environment for retailers business activity and pleasant shopping environment for customers Overall Responsibilities:Handle the day to day operations in the Mall ensuring operations are kept up to the highest quality standards in order to meet all tenant and customer requirements. Coordinate mall team and contractor employee works to oversee daily operations incl. maintenance, security &amp; cleaning, pest control, waste collection, mall administration and customer service Conduct tenant orientation meetings for the entire Mall, covering emergency procedures, communication systems and other security procedures relating to the tenants of the Mall. Maintain a strong working relationship with all important Municipal Emergency services including Police, Civil Defense, and Fire &amp; Para Medic Services. Identify &amp; inform Management of any Mall Manager Skills and QualificationsSuccessful mall managers communicate effectively, solve problems quickly, and collaborate with others both up and down the chain of command. Employers generally seek candidates who possess, at minimum, a bachelor&rsquo;s degree and the following skills: Customer service &ndash; mall managers are required to interact with patrons on a daily basis and are adept at communicating with these customers in a friendly, professional manner Public relations &ndash; mall managers act as the public voice for a shopping center and therefore must frequently interact with the media, the local community, and even law enforcement Legal knowledge &ndash; while a legal background isn&rsquo;t critical to this position, a mall manager must be familiar with contracts and even zoning ordinances Financial management &ndash; the mall manager is responsible for financial aspects of the retail shopping center, including rent collection, payroll, accounts payable to vendors, and budgeting Communication skills &ndash; a mall manager can effectively communicate with a diverse group of individuals, including property management, retail management, security staff, middle management, and more Computer experience &ndash; mall managers use computers to track inventory, record payroll, and perform other administrative tasks. Familiarity with the internet and word processing is usually a requirement for the position Requirements :4-5 Years in Similar Position as Facility Management / Large Shopping Arcades / Malls Etc. Strong communication &amp; Leadership skillsJob Types: Full-time, PermanentPay: From &#8377;40,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Flexible schedule</li><li>Life insurance</li><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Gurgaon, Haryana: Reliably commute or willing to relocate with an employer-provided relocation package (Required)</li></ul>Work Location: In person

Mall Manager

Qlinks Properties

Job Description:We&rsquo;re Hiring: Mall Manager &ndash; Lahore Location: Bahria Town, Lahore Company: Q-Real EstateAbout Us Q-Real Estate is a fast-growing marketing and development company, committed to delivering premium real estate projects across Lahore. We are currently seeking a dynamic and experienced Mall Manager to oversee the operations and management of one of our upcoming malls in Lahore.Position: Mall Manager Location: Lahore Employment Type: Full-TimeKey Responsibilities:<ul><li>Oversee day-to-day mall operations, including administration, security, housekeeping, maintenance, and tenant relations.</li><li>Develop and implement operational SOPs to ensure a safe, secure, and customer-friendly environment.</li><li>Coordinate with marketing teams for promotional events, seasonal campaigns, and footfall enhancement activities.</li><li>Manage leasing operations, tenant coordination, and ensure timely rent collection.</li><li>Supervise facility management including HVAC, electrical, plumbing, and cleanliness.</li><li>Monitor budgets, control operational costs, and ensure profitability.</li><li>Handle emergency situations and ensure compliance with legal and regulatory requirements.</li><li>Lead, train, and motivate the mall operations team to maintain service excellence.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field (Master&rsquo;s preferred).</li><li>3&ndash;5 years of relevant experience in mall operations or facility management, ideally in Lahore or other major cities.</li><li>Strong leadership, communication, and people management skills.</li><li>Proven ability to handle tenants, vendors, and multiple stakeholders.</li><li>Knowledge of mall operations, leasing, marketing, and customer engagement strategies.</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Opportunity to lead operations at a landmark mall in Lahore.</li><li>A professional and growth-oriented work environment.</li></ul>Apply Now: Send your CV to hr@qrealestate.com with the subject line: Mall Manager &ndash; LahoreJob Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In person

Q-Real Estate (Pvt.) Ltd.,

We&rsquo;re Hiring: Mall Manager &ndash; Lahore Location: Bahria Town, Lahore Company: Q-Real EstateAbout Us Q-Real Estate is a fast-growing marketing and development company, committed to delivering premium real estate projects across Lahore. We are currently seeking a dynamic and experienced Mall Manager to oversee the operations and management of one of our upcoming malls in Lahore.Key Responsibilities:<ul><li>Oversee day-to-day mall operations, including administration, security, housekeeping, maintenance, and tenant relations.</li><li>Develop and implement operational SOPs to ensure a safe, secure, and customer-friendly environment.</li><li>Coordinate with marketing teams for promotional events, seasonal campaigns, and footfall enhancement activities.</li><li>Manage leasing operations, tenant coordination, and ensure timely rent collection.</li><li>Supervise facility management including HVAC, electrical, plumbing, and cleanliness.</li><li>Monitor budgets, control operational costs, and ensure profitability.</li><li>Handle emergency situations and ensure compliance with legal and regulatory requirements.</li><li>Lead, train, and motivate the mall operations team to maintain service excellence.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field (Master&rsquo;s preferred).</li><li>3&ndash;5 years of relevant experience in mall operations or facility management, ideally in Lahore or other major cities.</li><li>Strong leadership, communication, and people management skills.</li><li>Proven ability to handle tenants, vendors, and multiple stakeholders.</li><li>Knowledge of mall operations, leasing, marketing, and customer engagement strategies.</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Opportunity to lead operations at a landmark mall in Lahore.</li><li>A professional and growth-oriented work environment.</li></ul>Apply Now: Send your CV to hr@qrealestate.com with the subject line: Mall Manager &ndash; LahoreJob Type: Full-timeWork Location: In person

Confidential Careers

<div>
 
 
 Role overview :
 
 
 
 A leading organization is seeking an experienced
 
 Mall Manager
 
 to oversee the ongoing operation of a regional shopping mall in Ajman. The Mall Manager will set the strategic direction for the property, ensure that the mall remains a dynamic retail destination and deliver a compelling experience for shoppers, tenants and other stakeholders. The role combines strategic leadership with hands‑on oversight of leasing, marketing, financial performance, facilities management, engineering and compliance.
 
 
 A successful candidate will shape and execute the mall&rsquo;s long‑term vision, drive sustainable revenue growth and cultivate a culture of exceptional customer service. The position reports to the CEO and requires close collaboration with internal departments, tenants, contractors and relevant authorities.
 
 
 
 
 
 
 Key responsibilities:
 
 
 
 
 
 
 
 Strategic leadership and planning
 
 
 
 Develop and implement a comprehensive strategic plan aligned with corporate objectives and long‑term growth targets. An effective mall manager needs to &ldquo;oversee the mall&rsquo;s staff, budget and marketing efforts&rdquo; and ensure the property is safe, clean and attractive.
 
 
 Monitor market trends and identify innovation opportunities that differentiate the mall and maintain a competitive edge.
 
 
 Prepare annual business plans and budgets; track performance against targets and adjust strategies as needed.
 
 
 
 
 
 
 Leasing, tenant relations and customer experience
 
 
 
 Manage the full leasing cycle, from marketing vacant units, evaluating potential tenants and negotiating lease terms to renewals and terminations. Commercial property managers must handle leasing and tenant relations, including screening tenants, drafting leases, collecting rent and arranging repairs.
 
 
 Foster strong, long‑term relationships with tenants. This includes regular communication, resolving grievances, and assisting tenants with licensing, permits and government approvals.
 
 
 Curate an optimal tenant mix to maximize footfall and revenues while ensuring fair competition among retailers.
 
 
 Lead customer‑experience initiatives by ensuring the mall is clean, safe and welcoming; coordinate value‑added services (concierge, delivery, business services) and oversee the call center.
 
 
 Analyze sales and traffic data to identify trends and develop initiatives that enhance customer satisfaction and loyalty.
 
 
 
 
 
 
 Marketing, branding and community engagement
 
 
 
 Develop and implement marketing and promotional strategies to position the mall as a destination in Ajman. Mall manager is expected to develop and implement marketing and sales strategies and create continues programming and activation.
 
 
 Oversee digital marketing, social media, loyalty programs and customer analytics to drive footfall and engagement.
 
 
 Collaborate with community organizations, media and local authorities to organize events that build the mall&rsquo;s profile and strengthen community ties.
 
 
 
 
 
 
 Operations and facilities management
 
 
 
 Ensure smooth day‑to‑day operations across facilities, security, cleaning and maintenance; proactively address issues to maintain a safe and attractive environment for shoppers and tenants.
 
 
 Coordinate with facilities teams and contractors for preventive maintenance, sustainability initiatives and emergency preparedness. Property managers must handle repairs, maintenance and security to keep the property functioning and enhance its value.
 
 
 Enforce health, safety and environmental standards and coordinate regular inspections and compliance audits.
 
 
 
 
 
 
 Financial management and procurement
 
 
 
 Oversee financial operations, including budgeting, forecasting, cash flow management, rent collection and financial reporting.
 
 
 Ensure strong control over procurement and vendor management by negotiating contracts, monitoring service quality and managing expenses. Mall managers are responsible for preparing financial reports and negotiating contracts.
 
 
 Provide the Board with regular reports on financial performance, leasing status and operational efficiency, with recommendations for growth.
 
 
 
 
 
 
 Compliance, risk and governance
 
 
 
 Ensure that all mall activities comply with local and federal regulations. Mall managers are expected to develop policies and procedures to ensure compliance with laws and regulations.
 
 
 Maintain accurate records and ensure adherence to safety regulations, accessibility requirements and insurance obligations.
 
 
 Develop comprehensive risk‑management strategies, including emergency response plans, crisis management and business continuity.
 
 
 Oversee audits and inspections with impartiality and professionalism, ensuring the independence of compliance functions.
 
 
 
 
 
 
 Leadership and team development
 
 
 
 Provide inspirational leadership to a multi‑disciplinary team, fostering a culture of accountability, collaboration and continuous improvement.
 
 
 Recruit, develop and retain high‑performing staff; implement training programs and professional development plans to build internal capability.
 
 
 Promote cross‑departmental alignment and transparent communication; encourage innovation and knowledge‑sharing across the organization.
 
 
 
 
 
 
 Qualifications and requirements:
 
 
 
 
 
 
 
 Education:
 
 Bachelor&rsquo;s degree in business administration, real estate management, hospitality management or a related field. Advanced degrees (MBA or relevant master&rsquo;s) are advantageous.
 
 
 
 Experience:
 
 At least 10 years of progressive experience in retail property including a minimum of 5 years in a senior leadership role. Successful candidates will have a proven record of managing large‑scale operations and delivering profitability.
 
 
 
 Leadership skills:
 
 Strong strategic planning, decision‑making and problem‑solving abilities; ability to lead diverse teams and build consensus across stakeholders.
 
 
 
 Financial acumen:
 
 Proficiency in budgeting, forecasting, financial reporting and procurement; understanding of lease economics and revenue optimization.
 
 
 
 Marketing and customer orientation:
 
 Demonstrated success in developing marketing campaigns and customer‑experience programs. Familiarity with digital marketing and loyalty platforms is desirable.
 
 
 
 Tenant and stakeholder management:
 
 Track record of building positive relationships with tenants, government authorities and community organizations; excellent negotiation and conflict‑resolution skills.
 
 
 
 Compliance and risk management:
 
 Knowledge of local property laws, health and safety regulations and environmental standards; experience in audit processes and emergency preparedness.
 
 
 
 Technology:
 
 Proficiency with property management systems, facility management software and data‑analytics tools; comfortable leveraging technology to improve operations and decision‑making.
 
 
 
 Languages:
 
 Fluency in English is required; knowledge of Arabic is an advantage.
 
 
 
 
 
 
 Benefits:
 
 
 
 
 
 
 Competitive salary with annual bonus.
 
 
 Comprehensive health insurance and annual leave in accordance with UAE labor law.
 
 
 Collaborative culture with the opportunity to shape a landmark retail destination.
 
 
 
</div>

Mall Manager – Confidential

Talaat Moustafa Group

<div>
 
 
 Job Overview:
 
 
 
 We are seeking a dynamic and experienced Mall Operations Manager to oversee the strategic and operational aspects of our mall. The ideal candidate will excel in fostering relationships with tenants, optimizing operational efficiency, and enhancing the overall customer experience.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Business Planning:
 
 Develop a comprehensive business plan for the mall, encompassing all critical components of mall operations to drive success and growth.
 </li>
 <li>
 
 Tenant Relations:
 
 Cultivate and maintain long-term, beneficial relationships with existing tenants and retail groups to secure ongoing and future business opportunities.
 </li>
 <li>
 
 Operational Coordination:
 
 Implement and uphold approved procedures and systems across all mall functions, ensuring seamless collaboration among internal departments to meet business objectives and enhance tenant and customer experiences.
 </li>
 <li>
 
 Maintenance Management:
 
 Collaborate with department heads to prepare and oversee plans for regular and periodic maintenance, ensuring high-quality execution and adherence to schedules.
 </li>
 <li>
 
 Financial Oversight:
 
 Manage the collection of dues from tenants, ensuring compliance with contractual terms and timely resolution of any financial issues.
 </li>
 <li>
 
 Complaint Resolution:
 
 Address tenant complaints and demands efficiently, working proactively to identify and eliminate the root causes while adhering to legal and contractual obligations.
 </li>
 <li>
 
 Legal Compliance:
 
 Ensure all mall operations and tenant interactions are conducted in accordance with applicable legal standards and regulations.
 </li>
 <li>
 
 Brand Management:
 
 Develop and maintain a strong corporate mall identity, ensuring compliance with brand guidelines and promoting a cohesive image.
 </li>
 <li>
 
 Customer Service Enhancement:
 
 Take initiative to improve customer service within the mall, implementing strategies that enhance the shopping experience.
 </li>
 <li>
 
 Additional Responsibilities:
 
 Perform other tasks as assigned to support the overall objectives of the mall.
 </li>
 </ul>
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 MBA in Management or related field is preferred.
 </li>
 <li>
 Minimum of 5 years of experience in mall management or a similar role.
 </li>
 <li>
 Strong business acumen with a solid understanding of commercial facilities management.
 </li>
 <li>
 Proven experience in managing leasing contracts, negotiations, and tender management.
 </li>
 <li>
 Excellent communication and interpersonal skills, with a customer-oriented mindset.
 </li>
 </ul>
 
 
</div>

Associate Operations Manager - Malls

CELINE

Join or sign in to find your next job Join to apply for the STORE MANAGER (F/M/X) DUBAI MALL role at CELINEJoin to apply for the STORE MANAGER (F/M/X) DUBAI MALL role at CELINECELINE is a fast-growing French and Leather-Goods Couture House that belongs to the LVMH group, which ambition is to become one of the most iconic luxury brands worldwide. To make this vision a reality we are looking for enthusiastic, passionate and agile personalities who are eager to evolve in a demanding environment. YOUR WORK ENVIRONMENT As Store manager, you will act as the store Chief Executing Officer. You will be a model in terms of sales, customer experience and loyalty, spending most of your time on the shopfloor. You will promote the brand's culture and values in its daily environment as well as a talent hunter, people manager and a skills developer. Job Responsibilities Your impact Business and client developer <ul><li>Monitor the store performance and always remain aware of market trends</li><li>Take responsibility of the P&L</li><li>Identify areas of improvement and work hand in hand with managers to implement action plans to achieve the commercial goals</li><li>Establish a client-centric mindset to offer clients the best experience in store and achieve the CRM objectives</li><li>Translate the store's objectives into concrete daily targets and tasks, inspire the team to reach the targets</li><li>Be the link between the head office and the store </li></ul>Brand ambassador and promoter <ul><li>Be the ambassador of the brand and endorse the culture and values to promote CELINE</li><li>Ensure the best level of client experience</li><li>Handle delicate customer situations if needed </li></ul>Process owner <ul><li>Ensure that all the processes are compliant with the legal, regulatory and internal requirements</li><li>Being responsible of the Stock</li><li>Being responsible of the Store planning</li><li>Guarantee the proper execution of all tasks related to the digitalization of the store </li></ul>Talent Hunter, Manager & Skills Developer <ul><li>Detect new talents in your daily environment and recruit them</li><li>Manage the team to drive the business: create a positive work environment, develop the team spirit</li><li>Regularly coach the team to ensure they develop the key skills expected at their position </li></ul>Profile Keys for success Education: Business School, University or "equivalent experience" Experience: Retail experience required Experience in luxury/fashion business a plus Competencies: Strong business sense and ability to drive results Product and fashion sensitivity Proven ability to manage large teams, strong leadership High sensitivity to client experience and loyalty Strong communication skills Organizational skills, sense of priorities and agility Talent for coaching and developing a team Exceptional interpersonal skills, empathy, sincerity and curiosity Ability to manage multiple priorities in a fast-paced environment Detail oriented, highly organized Excellent written and verbal communication skills. Ability to interact with all levels of the organization Flexibility to work a retail schedule including evenings, weekends, and holidays Languages: Fluent in Arabic and English, proficiency of other language(s) will be an advantage Workplace: Dubai Mall Additional Information OUR ENGAGEMENT CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law. CELINE recruits and recognizes all types of talent and singularities. Seniority level <ul><li> Seniority level Mid-Senior level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Sales and Business Development</li><li> Industries Retail Luxury Goods and Jewelry</li></ul>Referrals increase your chances of interviewing at CELINE by 2xGet notified about new Store Manager jobs in Dubai, Dubai, United Arab Emirates. Store Supervisor - Faces - Mall of the Emirates Showroom Manager/ Store Manager Retail Al Futtaim Watches & Jewlery UAE Dubai, Dubai, United Arab Emirates 3 hours agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

STORE MANAGER (F/M/X) DUBAI MALL

Chiltanpure

Job Title: Brand Ambassador (BA) &ndash; ChiltanPure Location: Amanah Mall, Lahore Job Type: Full-Time, OnsiteAbout the Role: ChiltanPure is seeking a dynamic and enthusiastic Brand Ambassador to represent our brand at Amanah Mall. The ideal candidate will engage with customers, promote our products, and ensure an exceptional in-store experience that reflects ChiltanPure&rsquo;s values of quality and style.Key Responsibilities:<ul><li>Welcome and assist customers, providing detailed product information.</li><li>Promote and upsell ChiltanPure products while maintaining a professional and friendly demeanor.</li><li>Keep the shop organized, visually appealing, and well-stocked.</li><li>Support the team during promotional activities and special campaigns.</li><li>Collect customer feedback and report observations to management.</li></ul>Requirements:<ul><li>Excellent communication and interpersonal skills.</li><li>Passion for customer service and brand representation.</li><li>Presentable and professional appearance.</li><li>Prior retail or sales experience preferred but not mandatory.</li><li>Willingness to work onsite at Amanah Mall (no remote work).</li></ul>Salary &amp; Benefits:<ul><li>Competitive monthly salary.</li><li>Opportunity for performance-based incentives.</li><li>Hands-on experience with a growing lifestyle brand.</li></ul>How to Apply: Interested candidates can submit their application at 92 317 1117819 or 92 313 4277143Job Type: Full-timeWork Location: In person

BA (ammanah mall)

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Mall Manager

Mall Manager

Mall Manager

Mall Manager – Confidential

Associate Operations Manager - Malls

STORE MANAGER (F/M/X) DUBAI MALL

BA (ammanah mall)