mall manager

Multi Agencies General Trading 

<p>Job Summary:</p><p>We're looking for an experienced and dynamic Shopping Mall Manager to oversee the daily operations of our premier shopping destination in Bahrain. As a Mall Manager, you'll be responsible for driving sales, ensuring exceptional customer experience, and leading a team of professionals to achieve excellence.</p><p>Key Responsibilities:</p><p>- Manage daily operations, including tenant relations, customer service, marketing, and maintenance</p><p>- Drive sales growth through strategic planning and implementation</p><p>- Lead and develop a team of employees to achieve operational excellence</p><p>- Ensure compliance with policies, laws, and regulations</p><p>- Foster a positive and safe environment for customers and employees</p><p>- Analyze market trends and competitor activity to identify opportunities and challenges</p><p>Requirements:</p><p>- Bachelor's degree in Business Administration or related field</p><p>- Minimum 5 years of experience in retail management or a similar role</p><p>- Proven track record of sales growth and team leadership</p><p>- Excellent communication and interpersonal skills</p><p>- Strong analytical and problem-solving skills</p><p>- Ability to work in a fast-paced environment</p><p>Job Type: Full-time</p><p>Pay: From BD500.000 per month</p>

Mall Manager

CELINE

Join or sign in to find your next job <p>Join to apply for the <strong>STORE MANAGER (F/M/X) DUBAI MALL</strong> role at <strong>CELINE</strong></p><p>Join to apply for the <strong>STORE MANAGER (F/M/X) DUBAI MALL</strong> role at <strong>CELINE</strong></p><p>CELINE is a fast-growing French and Leather-Goods Couture House that belongs to the LVMH group, which ambition is to become one of the most iconic luxury brands worldwide.<br><br>To make this vision a reality we are looking for enthusiastic, passionate and agile personalities who are eager to evolve in a demanding environment.<br><br><strong>YOUR WORK ENVIRONMENT<br><br></strong>As Store manager, you will act as the store Chief Executing Officer. You will be a model in terms of sales, customer experience and loyalty, spending most of your time on the shopfloor. You will promote the brand's culture and values in its daily environment as well as a talent hunter, people manager and a skills developer.<br><br><strong>Job Responsibilities<br><br></strong><strong>Your impact<br><br></strong><strong>Business and client developer<br><br></strong><ul><li>Monitor the store performance and always remain aware of market trends</li><li>Take responsibility of the P&L</li><li>Identify areas of improvement and work hand in hand with managers to implement action plans to achieve the commercial goals</li><li>Establish a client-centric mindset to offer clients the best experience in store and achieve the CRM objectives</li><li>Translate the store's objectives into concrete daily targets and tasks, inspire the team to reach the targets</li><li>Be the link between the head office and the store<br><br></li></ul><strong>Brand ambassador and promoter<br><br></strong><ul><li>Be the ambassador of the brand and endorse the culture and values to promote CELINE</li><li>Ensure the best level of client experience</li><li>Handle delicate customer situations if needed<br><br></li></ul><strong>Process owner<br><br></strong><ul><li>Ensure that all the processes are compliant with the legal, regulatory and internal requirements</li><li>Being responsible of the Stock</li><li>Being responsible of the Store planning</li><li>Guarantee the proper execution of all tasks related to the digitalization of the store<br><br></li></ul><strong>Talent Hunter, Manager & Skills Developer<br><br></strong><ul><li>Detect new talents in your daily environment and recruit them</li><li>Manage the team to drive the business: create a positive work environment, develop the team spirit</li><li>Regularly coach the team to ensure they develop the key skills expected at their position<br><br></li></ul><strong>Profile<br><br></strong>Keys for success Education: Business School, University or "equivalent experience" Experience: Retail experience required Experience in luxury/fashion business a plus Competencies: Strong business sense and ability to drive results Product and fashion sensitivity Proven ability to manage large teams, strong leadership High sensitivity to client experience and loyalty Strong communication skills Organizational skills, sense of priorities and agility Talent for coaching and developing a team Exceptional interpersonal skills, empathy, sincerity and curiosity Ability to manage multiple priorities in a fast-paced environment Detail oriented, highly organized Excellent written and verbal communication skills. Ability to interact with all levels of the organization Flexibility to work a retail schedule including evenings, weekends, and holidays Languages: Fluent in Arabic and English, proficiency of other language(s) will be an advantage Workplace: Dubai Mall<br><br><strong>Additional Information<br><br></strong><strong>OUR ENGAGEMENT<br><br></strong>CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.<br><br>We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.<br><br>CELINE recruits and recognizes all types of talent and singularities.</p> Seniority level <ul><li> Seniority level Mid-Senior level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Sales and Business Development</li><li> Industries Retail Luxury Goods and Jewelry</li></ul><p>Referrals increase your chances of interviewing at CELINE by 2x</p><p>Get notified about new Store Manager jobs in <strong>Dubai, Dubai, United Arab Emirates</strong>.</p> Store Supervisor - Faces - Mall of the Emirates Showroom Manager/ Store Manager Retail Al Futtaim Watches & Jewlery UAE <p>Dubai, Dubai, United Arab Emirates 3 hours ago</p><p>We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.</p>

STORE MANAGER (F/M/X) DUBAI MALL

The Phoenix Mills Limited

<div></div><div><div><div><div><div><div><b>Department / Division<br>
</b></div></div><div></div><div><div>Operations<br>
</div></div></div><br>
<div><div><div><b>External Interface
</b></div><div>(Enlist external agencies/authorities that you are required to deal with while discharging your duty)<br>
</div></div><div><ul><li>Retailers &#65533; Store Managers
</li><li>Outsourced Agencies &#65533; Facility Managers, Supervisors
</li><li>Local municipal authorities/ government and other regulatory bodies
</li>Vendors<br>
<li>
</li></ul></div></div><br>
<div><div><div><b>Minimum Qualification
</b></div><div>(i.e education, training etc.)<br>
</div></div><div>Graduate; Degree/ Diploma in Hotel Management or Business Management preferred<br>
<ul><li>
</li></ul></div></div><br>
<div></div><div><div><div><b>Minimum Experience<br>
</b></div></div><div></div><div>8 - 10 years of experience in Operations in similar / relevant industry; with at least 3 &#65533; 4 years in mall operations<br>
<ul><li>
</li></ul></div></div><br>
<div><div><div><b>Special Skills/Attributes
</b></div><div>(required for performing the job effectively)<br>
</div></div><div><ul><li>Sound Knowledge of Mall Management practices
</li><li>Principles of building and maintaining retailer / customer relationship
</li>Knowledge of business planning and budgeting<br>
<li>
</li></ul></div></div><br>
<div><div><div><b>Overall Purpose/Objective
</b></div><div><b>Of the job
</b></div></div><div>Drives the overall operations of the mall by managing the retailers, customers, outsourced agencies, in order to offer customers a comfortable environment and quality services, and provide the retailers with adequate facilities for smooth operations leading to increased footfalls and enhanced consumption<br>
<ul><li>
</li></ul></div></div><br>
<div><div><div><b>Key Responsibilities
</b></div><div>(List major responsibilities, that you have, to achieve the key objectives)<br>
</div></div><div><ul><li>Design/ modify (when required) the mall management strategy and implement policies and processes related to parking, house-keeping, horticulture, pest control and fa&#65533;ade cleaning across all the malls and common area
</li><li>Support the development of the mall management strategy to ensure customer delight and increase footfalls / consumption, and drive its implementation
</li><li>Ensure adherence to the budget assigned for the various activities/ areas of operations (such as Parking, House-keeping etc.)
</li><li>Develop and maintain good working relationships with all retailers by interacting with them on a regular basis and resolve their issues
</li><li>Monitor the completion of leasing administration process by the retailer, provide with Occupant&#65533;s Manual and monitor adherence to all policies/procedures related to store display, logistics, garbage, mall timings etc.
</li><li>Ensuring efficiency of mall operations through monitoring the opening and closing time of the mall, supervising the activities performed by the housekeeping, parking and horticulture, etc on a daily basis
</li><li>Monitoring the functioning of food court operations in terms of food and service quality, hygiene, general sanitation, etc and provide the necessary support of required facilities during the events to the Events team
</li><li>Identify potential agencies for House-keeping, Parking, Horticulture, fulfilling the pre-defined criteria and conduct the empanelment of the same.
</li><li>Identify training needs and organize requisite training programs for permanent employees and outsourced staff in areas of housekeeping, parking etc.
</li><li>Ensure adherence to the defined/ desired timelines for resolution of retailer complaints through Smile Centres
</li><li>Defining the Service Standards for the housekeeping agency in line with corporate standards and also develop the deployment plan of Housekeeping staff across centres
</li><li>Define Parking Guidelines / Rules for the Parking operations and ensure parking revenue maximization through efficient utilization of parking space, and improving the overall service levels
</li><li>Monitor the development of a comprehensive schedule for horticulture, pest control and fa&#65533;ade cleaning across the property
</li><li>Liaise with local municipal authorities/ government and other regulatory bodies along with the Manager &#65533; Regulatory Approvals and ensure that all permissions/ licenses are in place
</li><li>Ensure timely goal setting, monitoring, review of performance parameters and feedback to team members
</li><li>Oversee the reward and recognition schemes for engaging / motivating outsourced staff within Housekeeping, Parking, Security and Engineering</li></ul></div></div></div></div></div><div></div>

Senior Manager - Operations

Royal Guest Real Estate Broker

<p>We are seeking a highly organized and experienced <b>Senior Property Administrator</b> to manage and support daily operations within our <b>mall portfolio.</b></p><p><b>Key Responsibilities</b></p><ul><li>Manage daily mall operations and administrative tasks.</li><li>Coordinate with tenants for onboarding, move-ins/outs, and compliance.</li><li>Handle documentation including contracts, agreements, and reports.</li><li>Support financial tasks such as invoices, POs, and monthly reporting.</li><li>Coordinate with maintenance and service providers to ensure smooth mall operations.</li><li>Maintain accurate records and ensure compliance with mall policies.</li></ul><p><b>Qualifications &amp; Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Real Estate, or a related field.</li><li><b>Minimum 4&ndash;6 years of experience in Property Administration or Mall Management</b> is required.</li><li>Strong knowledge of retail leasing, mall operations, and tenant coordination.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint).</li><li>Strong organizational skills and the ability to handle multiple tasks.</li><li>Experience working with property management systems (Yardi, SAP, etc.) is an advantage.</li></ul><p>Job Type: Full-time</p><p>Pay: AED8,000.00 - AED12,000.00 per month</p><p>Application Question(s):</p><ul><li>What is your visa status?</li><li>What is your salary expectation?</li><li>What is your notice period?</li><li>Which mall you are managing?</li></ul>

Senior Property Administrator – Mall Management

Al-Futtaim

<div><p><b>Job Requisition ID: </b>173440</p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p><br>
<p></p>
<p><b>
Overview of the role</b></p>
<p>
Responsible for the day-to-day management of Doha Festival City Mall, ensuring operational excellence, financial performance, and superior guest experience. The role oversees retailer relations, revenue generation, asset management, budgeting, and business planning, while leading on-site teams and coordinating specialty leasing and concierge programs.</p>
<p>
The ideal candidate will drive operational efficiency, stakeholder engagement, and income growth, maintaining the mall&rsquo;s physical integrity and enhancing its overall value by maximizing Net Operating Income (NOI) in line with revenue and expenditure targets.</p><p><br>
<b>
What you will do</b></p>
<p><b>
Financial Performance</b></p>
<ul>
<li>Prepare annual Retail Operations budgets covering capital, manpower, OPEX, and income forecasts.</li>
<li>Submit budget projections to the Board of Directors for review and approval.</li>
<li>Regularly review financial performance and take corrective actions for negative variances.</li>
<li>Use past experience, team input, and market trends to forecast revenue and expenditure accurately.</li>
<li>Identify potential financial risks and report findings to the Board of Directors.</li>
<li>Ensure tight management of debtors and consistent delivery of EBIDAT targets.</li>
<li>Develop and maintain a comprehensive service charge (S/C) budget and matrix.</li>
<li>Ensure all operational expenditures are recoverable from tenants and audited annually as per international standards.</li>
<li>Assist in preparing and reviewing monthly and annual financial reports.</li>
<li>Support re-forecasting, P&amp;L analysis, lease abstracting, and budgeting activities.</li>
<li>Assist in the collection of monthly receivables as required by the Senior General Manager.</li>
<li>Oversee asset condition and maintenance programs to maximize lifecycle and salvage value.</li>
</ul>
<p><b>Marketing</b></p>
<ul>
<li>Oversee mall marketing initiatives and events, ensuring proper promotion and retailer engagement to drive footfall and tenant sales.</li>
<li>Enhance the guest experience and handle guest complaints promptly and effectively.</li>
<li>Develop and execute an innovative, targeted marketing plan with the Senior General Manager and Marketing Manager, ensuring effective budgeting and brand consistency.</li>
<li>Maintain strong community relations and monitor political or regulatory developments that may impact operations, taking proactive corrective action.</li>
<li>Foster tenant relations through regular meetings and communication, ensuring awareness and compliance with lease terms.</li>
</ul>
<p><b>Operational Excellence</b></p>
<ul>
<li>Maintain high operating standards, ensuring quality, cost, and timeliness through transparent vendor selection (minimum three tenders), and submit recommendations for approval as per DOA.</li>
<li>Supervise and provide leadership to the concierge, specialty leasing, administrative, and reception teams.</li>
<li>Evaluate property development needs, recommend improvements, and ensure timely execution of approved projects within defined scope and compliance standards.</li>
</ul>
<p><b>Human Resource Management</b></p>
<ul>
<li>Conduct regular performance appraisals, identify training needs, and initiate internal or external training as required.</li>
<li>Ensure team motivation, engagement, and delivery of expected work standards.</li>
<li>Maintain strong coordination with corporate departments, ensuring alignment and cohesive operations across functions impacting Centre Management.</li>
</ul>
<p><b>Report Presentation</b></p>
<ul>
<li>Present comprehensive reports on tenants, income, expenditure, positioning, and competition to the company, supported by subordinate and market research data.</li>
<li>Compare actual performance against budget projections and propose ways to enhance performance and design concepts.</li>
<li>Ensure all reports reflect accurate and up-to-date information to represent the company&rsquo;s real-time position.</li></ul><br>
<p><br>
<b>Required Skills to be successful</b></p>
<ul>
<li>20+ years of experience in the relevant field within reputable organizations, including at least 5&ndash;7 years in a senior management role overseeing shopping centre or retail operations</li>
<li>Strong knowledge of all aspects of leasing and marketing, including strategy development, implementation, and operations.</li>
<li>Proven ability to collaborate and communicate effectively with tenants, service providers, and internal teams to ensure smooth operations and stakeholder alignment.</li></ul><br>
<p><br>
<b>What equips you for the rol</b></p>
<ul>
<li>Degree in business administration with specialization in Marketing &amp; Real Estate with extensive knowledge of developing commercial Real Estate properties.</li>
<li>Masters in Business Administration (Marketing, Accounting) etc is preferred</li></ul><p></p><p><b><br>
About Al-Futtaim Malls</b></p>
<p>
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p>
<p>
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p>
<p>
Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p>
<p>
For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/</p></div><p></p>

Director - Asset Management

ACCA Careers

<div>
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 <br/>
 <br/>
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 <br/>
 <br/>
 <strong>
  Overview Of The Role
  <br/>
  <br/>
 </strong>
 Responsible for the day-to-day management of Doha Festival City Mall, ensuring operational excellence, financial performance, and superior guest experience. The role oversees retailer relations, revenue generation, asset management, budgeting, and business planning, while leading on-site teams and coordinating specialty leasing and concierge programs.
 <br/>
 <br/>
 The ideal candidate will drive operational efficiency, stakeholder engagement, and income growth, maintaining the mall&rsquo;s physical integrity and enhancing its overall value by maximizing Net Operating Income (NOI) in line with revenue and expenditure targets.
 <br/>
 <br/>
 <strong>
  What You Will Do
  <br/>
  <br/>
 </strong>
 <strong>
  Financial Performance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Prepare annual Retail Operations budgets covering capital, manpower, OPEX, and income forecasts.
  </li>
  <li>
   Submit budget projections to the Board of Directors for review and approval.
  </li>
  <li>
   Regularly review financial performance and take corrective actions for negative variances.
  </li>
  <li>
   Use past experience, team input, and market trends to forecast revenue and expenditure accurately.
  </li>
  <li>
   Identify potential financial risks and report findings to the Board of Directors.
  </li>
  <li>
   Ensure tight management of debtors and consistent delivery of EBIDAT targets.
  </li>
  <li>
   Develop and maintain a comprehensive service charge (S/C) budget and matrix.
  </li>
  <li>
   Ensure all operational expenditures are recoverable from tenants and audited annually as per international standards.
  </li>
  <li>
   Assist in preparing and reviewing monthly and annual financial reports.
  </li>
  <li>
   Support re-forecasting, P&amp;L analysis, lease abstracting, and budgeting activities.
  </li>
  <li>
   Assist in the collection of monthly receivables as required by the Senior General Manager.
  </li>
  <li>
   Oversee asset condition and maintenance programs to maximize lifecycle and salvage value.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Marketing
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee mall marketing initiatives and events, ensuring proper promotion and retailer engagement to drive footfall and tenant sales.
  </li>
  <li>
   Enhance the guest experience and handle guest complaints promptly and effectively.
  </li>
  <li>
   Develop and execute an innovative, targeted marketing plan with the Senior General Manager and Marketing Manager, ensuring effective budgeting and brand consistency.
  </li>
  <li>
   Maintain strong community relations and monitor political or regulatory developments that may impact operations, taking proactive corrective action.
  </li>
  <li>
   Foster tenant relations through regular meetings and communication, ensuring awareness and compliance with lease terms.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operational Excellence
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain high operating standards, ensuring quality, cost, and timeliness through transparent vendor selection (minimum three tenders), and submit recommendations for approval as per DOA.
  </li>
  <li>
   Supervise and provide leadership to the concierge, specialty leasing, administrative, and reception teams.
  </li>
  <li>
   Evaluate property development needs, recommend improvements, and ensure timely execution of approved projects within defined scope and compliance standards.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Human Resource Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Conduct regular performance appraisals, identify training needs, and initiate internal or external training as required.
  </li>
  <li>
   Ensure team motivation, engagement, and delivery of expected work standards.
  </li>
  <li>
   Maintain strong coordination with corporate departments, ensuring alignment and cohesive operations across functions impacting Centre Management.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Report Presentation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Present comprehensive reports on tenants, income, expenditure, positioning, and competition to the company, supported by subordinate and market research data.
  </li>
  <li>
   Compare actual performance against budget projections and propose ways to enhance performance and design concepts.
  </li>
  <li>
   Ensure all reports reflect accurate and up-to-date information to represent the company&rsquo;s real-time position.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills To Be Successful
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   20+ years of experience in the relevant field within reputable organizations, including at least 5&ndash;7 years in a senior management role overseeing shopping centre or retail operations
  </li>
  <li>
   Strong knowledge of all aspects of leasing and marketing, including strategy development, implementation, and operations.
  </li>
  <li>
   Proven ability to collaborate and communicate effectively with tenants, service providers, and internal teams to ensure smooth operations and stakeholder alignment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Equips You For The Rol
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Degree in business administration with specialization in Marketing &amp; Real Estate with extensive knowledge of developing commercial Real Estate properties.
  </li>
  <li>
   Masters in Business Administration (Marketing, Accounting) etc is preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Al-Futtaim Malls
  <br/>
  <br/>
 </strong>
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 <br/>
 <br/>
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 <br/>
 <br/>
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 <br/>
 <br/>
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 <br/>
 <br/>
 For further information, and to apply, please visit our website via the &ldquo;Apply&rdquo; button below.
</div>


Director - Asset Management | Real Estate | Doha Festival City

Al-Futtaim Automotive

<div>
 <strong>
  Job Requisition ID:
 </strong>
 173440
 <br/>
 <br/>
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 <br/>
 <br/>
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 <br/>
 <br/>
 <strong>
  Overview Of The Role
  <br/>
  <br/>
 </strong>
 Responsible for the day-to-day management of Doha Festival City Mall, ensuring operational excellence, financial performance, and superior guest experience. The role oversees retailer relations, revenue generation, asset management, budgeting, and business planning, while leading on-site teams and coordinating specialty leasing and concierge programs.
 <br/>
 <br/>
 The ideal candidate will drive operational efficiency, stakeholder engagement, and income growth, maintaining the mall&rsquo;s physical integrity and enhancing its overall value by maximizing Net Operating Income (NOI) in line with revenue and expenditure targets.
 <br/>
 <br/>
 <strong>
  What You Will Do
  <br/>
  <br/>
 </strong>
 <strong>
  Financial Performance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Prepare annual Retail Operations budgets covering capital, manpower, OPEX, and income forecasts.
  </li>
  <li>
   Submit budget projections to the Board of Directors for review and approval.
  </li>
  <li>
   Regularly review financial performance and take corrective actions for negative variances.
  </li>
  <li>
   Use past experience, team input, and market trends to forecast revenue and expenditure accurately.
  </li>
  <li>
   Identify potential financial risks and report findings to the Board of Directors.
  </li>
  <li>
   Ensure tight management of debtors and consistent delivery of EBIDAT targets.
  </li>
  <li>
   Develop and maintain a comprehensive service charge (S/C) budget and matrix.
  </li>
  <li>
   Ensure all operational expenditures are recoverable from tenants and audited annually as per international standards.
  </li>
  <li>
   Assist in preparing and reviewing monthly and annual financial reports.
  </li>
  <li>
   Support re-forecasting, P&amp;L analysis, lease abstracting, and budgeting activities.
  </li>
  <li>
   Assist in the collection of monthly receivables as required by the Senior General Manager.
  </li>
  <li>
   Oversee asset condition and maintenance programs to maximize lifecycle and salvage value.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Marketing
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  <br/>
 </strong>
 <ul>
  <li>
   Oversee mall marketing initiatives and events, ensuring proper promotion and retailer engagement to drive footfall and tenant sales.
  </li>
  <li>
   Enhance the guest experience and handle guest complaints promptly and effectively.
  </li>
  <li>
   Develop and execute an innovative, targeted marketing plan with the Senior General Manager and Marketing Manager, ensuring effective budgeting and brand consistency.
  </li>
  <li>
   Maintain strong community relations and monitor political or regulatory developments that may impact operations, taking proactive corrective action.
  </li>
  <li>
   Foster tenant relations through regular meetings and communication, ensuring awareness and compliance with lease terms.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operational Excellence
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain high operating standards, ensuring quality, cost, and timeliness through transparent vendor selection (minimum three tenders), and submit recommendations for approval as per DOA.
  </li>
  <li>
   Supervise and provide leadership to the concierge, specialty leasing, administrative, and reception teams.
  </li>
  <li>
   Evaluate property development needs, recommend improvements, and ensure timely execution of approved projects within defined scope and compliance standards.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Human Resource Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Conduct regular performance appraisals, identify training needs, and initiate internal or external training as required.
  </li>
  <li>
   Ensure team motivation, engagement, and delivery of expected work standards.
  </li>
  <li>
   Maintain strong coordination with corporate departments, ensuring alignment and cohesive operations across functions impacting Centre Management.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Report Presentation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Present comprehensive reports on tenants, income, expenditure, positioning, and competition to the company, supported by subordinate and market research data.
  </li>
  <li>
   Compare actual performance against budget projections and propose ways to enhance performance and design concepts.
  </li>
  <li>
   Ensure all reports reflect accurate and up-to-date information to represent the company&rsquo;s real-time position.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills To Be Successful
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   20+ years of experience in the relevant field within reputable organizations, including at least 5&ndash;7 years in a senior management role overseeing shopping centre or retail operations
  </li>
  <li>
   Strong knowledge of all aspects of leasing and marketing, including strategy development, implementation, and operations.
  </li>
  <li>
   Proven ability to collaborate and communicate effectively with tenants, service providers, and internal teams to ensure smooth operations and stakeholder alignment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Equips You For The Rol
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Degree in business administration with specialization in Marketing &amp; Real Estate with extensive knowledge of developing commercial Real Estate properties.
  </li>
  <li>
   Masters in Business Administration (Marketing, Accounting) etc is preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Al-Futtaim Malls
  <br/>
  <br/>
 </strong>
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 <br/>
 <br/>
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 <br/>
 <br/>
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 <br/>
 <br/>
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
</div>


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