management manager

Ameriprise Financial

<div>Provide operational and/or financial risk management by leading the organization in critical risk control development and day-to-day risk oversight. Provide project support and lead process reviews identifying risk and developing solutions while maintaining regulatory and supervisory controls. Serve as an escalation point of contact/risk liaison by working closely with business leaders, staff, and external partners to ensure appropriate information exchange and to drive forward risk reducing recommendations and actions.
Key Responsibilities<ul><li> 
Facilitate alignment, resolve escalated issues and provide a point of contact for business and external senior leaders. Identify and reduce risk through system and process validation, ensure system reporting and systems displays are accurate and compliant. Provide expertise to other areas for enhancement and implementation of Self&ndash;Monitoring plans.</li><li>
Ensure regulatory and supervisory controls are in place for products and processes by acting as a point of contact for internal, external business partners, such as Compliance, Legal, Products, and senior leaders. Direct and guide initiatives by validating applicable SEC or FINRA rules to business processes and enhancing processes or documentation as necessary.</li><li>
Review reports illustrating risk parameters and metrics associated with business lines. Ensure data sources have high integrity and appropriate risk measures are used. Mitigate risk by developing and/or monitoring operational metrics across business. Initiate and/or conduct Risk Assessments across business.</li><li>
Develop and enhance risk measurement policies, procedures and metrics.</li><li>
Enhance risk reporting with new ideas gathered from research, best practices, and knowledge.</li><li>
Lead operational and regulatory audits (i.e. NASD/SEC, FINRA, Sarbanes Oxley).</li></ul> 
Required Qualifications<ul><li> 
Education: Bachelors degree or equivalent.</li><li>
Experience: 3-5 years of relevant experience.</li><li>
Strong analytical, organizational, and time management skills.</li><li>
Strong ability to lead, partner, and influence across all leadership levels.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to drive results and meet deadlines to reduce risks.</li><li>
Must be able to work independently.</li><li>
Demonstrated people leadership experience, either through direct leadership or coaching/mentoring roles.</li></ul> 
Preferred Qualifications<ul><li> 
Active FINRA Series 7 license.</li><li>
Knowledge and experience of brokerage products and operations processes within a broker-dealer.</li><li>
Understanding of the regulations and rules that impact clearing and introducing broker-dealers.</li></ul>
About Our Company 
We&rsquo;re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses &ndash; Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.<div><div><div><div><div><div><div>
Base Pay Salary</div></div></div></div></div></div></div>
The estimated base salary for this role is $87,400- $110,000/ year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.
We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.<div><div><div><div><div><div><div>
Full-Time/Part-Time</div></div></div></div></div></div></div>
Full time<div><div><div><div><div><div><div>
Exempt/Non-Exempt</div></div></div></div></div></div></div>
Exempt<div><div><div><div><div><div><div>
Job Family Group</div></div></div></div></div></div></div>
Business Support &amp; Operations<div><div><div><div><div><div><div>
Line of Business
</div></div></div></div></div></div></div>CLEAR Clearing</div>

Risk Management Manager

SSC HR Solutions

<div>
 
 Job Description
 
 
 
 To lead and manage project management activities with a strong focus on business
 
 
 development within the fertilizers and petroleum industries, ensuring the successful
 
 
 planning, execution, and delivery of strategic projects while supporting growth initiatives,
 
 
 partnerships, and commercial objectives for the Abu Tartour Project.
 
 
 3-
 
 Job Responsibilities
 
 
 
 Project Controls &amp; Performance Management
 
 
 <ul>
 <li>
 Establish and manage comprehensive project control systems covering planning, scheduling,
 
 
 </li>
 </ul>
 cost control, progress measurement, and reporting for construction projects in line with
 
 
 Income's strategic and commercial objectives.
 
 
 <ul>
 <li>
 Develop, review, and maintain detailed construction schedules and integrated master
 
 
 </li>
 </ul>
 programs using Primavera P6 or equivalent tools, ensuring alignment between execution
 
 
 strategy and contractual requirements.
 
 
 <ul>
 <li>
 Monitor construction progress against approved schedules and budgets, identify deviations,
 
 
 </li>
 </ul>
 and recommend corrective and recovery actions to protect Income's financial exposure and
 
 
 performance.
 
 
 <ul>
 <li>
 Prepare, manage, and control project budgets, cost baselines, cash flow forecasts, and cost
 
 
 </li>
 </ul>
 reports to support informed decision-making and safeguard Income's commercial position.
 
 
 <ul>
 <li>
 Implement earned value management (EVM) techniques to assess performance, forecast
 
 
 </li>
 </ul>
 final outcomes, and provide early warning of risks impacting Income's interests.
 
 
 <ul>
 <li>
 Define and maintain accurate progress measurement systems for engineering, procurement,
 
 
 </li>
 </ul>
 and construction to support entitlement, reporting, and acceptance of completed works.
 
 
 Risk, Change &amp; Claims Support
 
 
 <ul>
 <li>
 Identify, assess, and manage project risks and opportunities, developing mitigation and
 
 
 </li>
 </ul>
 contingency plans that protect Income's and its partners contractual and commercial
 
 
 position.
 
 
 <ul>
 <li>
 Review and assess variations, claims, and change orders from a project controls and
 
 
 </li>
 </ul>
 contractual perspective, ensuring robust substantiation and alignment with Income's and its
 
 
 partners strategic objectives.
 
 
 <ul>
 <li>
 Support delay analysis and claims preparation in accordance with contract requirements
 
 
 </li>
 </ul>
 (FIDIC or equivalent) to defend time and cost entitlements.
 
 
 To lead and oversee all project control activities for construction projects in Madinah
 
 
 City, ensuring effective planning, scheduling, cost control, progress monitoring, and
 
 
 reporting to support the successful delivery of projects in accordance with approved
 
 
 budgets, timelines, quality standards, and contractual requirements.
 
 
 
 2- Job Purpose
 
 
 
 
 Bridging, Reporting &amp; Stakeholder Coordination
 
 
 
 <ul>
 <li>
 Act as a bridge between site teams, consultants, clients, and commercial stakeholders to
 
 
 </li>
 </ul>
 ensure progress data, forecasts, and completed works are credible, aligned, and formally
 
 
 accepted.
 
 
 <ul>
 <li>
 Prepare and submit detailed weekly and monthly project control reports, dashboards, and
 
 
 </li>
 </ul>
 presentations supporting Income and the main contractor in defending their position on
 
 
 critical, high-value items.
 
 
 <ul>
 <li>
 Coordinate closely with construction managers, engineering, procurement, commercial, and
 
 
 </li>
 </ul>
 finance teams to ensure data integrity, transparency, and consistency.
 
 
 <ul>
 <li>
 Proactively identify and remove approval, information, and reporting bottlenecks that could
 
 
 </li>
 </ul>
 impact cash flow, claims, or project financial performance.
 
 
 Compliance &amp; Team Leadership
 
 
 <ul>
 <li>
 Ensure compliance with Income's procedures, contractual obligations, and applicable Saudi
 
 
 </li>
 </ul>
 regulations.
 
 
 <ul>
 <li>
 Lead, mentor, and develop the project controls team to enhance technical competence,
 
 
 </li>
 </ul>
 commercial awareness, and reporting quality.
 
 
 
 Requirements
 
 
 
 
 5- Job Requirements
 
 
 
 Educational Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in Engineering (Civil preferred; Mechanical or Electrical acceptable)
 </li>
 <li>
 Professional certifications such as PMP, PSP, or equivalent are an advantage
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 15 years of experience in project controls within the construction sector
 </li>
 <li>
 Proven experience managing project control
 
 
 </li>
 </ul>
 functions for large-scale building or infrastructure
 
 
 projects.
 
 
 <ul>
 <li>
 Strong exposure to construction planning, cost control, and site execution environments
 </li>
 <li>
 Demonstrated experience in delay analysis, claims, and change management
 
 
 </li>
 </ul>
 Technical Skills
 
 
 <ul>
 <li>
 Advanced proficiency in Primavera P6
 </li>
 <li>
 Strong knowledge of construction cost control,
 
 
 </li>
 </ul>
 budgeting, and forecasting.
 
 
 <ul>
 <li>
 Excellent command of earned value management
 
 
 </li>
 </ul>
 (EVM) techniques.
 
 
 <ul>
 <li>
 Advanced Microsoft Excel and reporting skills
 </li>
 <li>
 Solid understanding of construction contracts,
 
 
 </li>
 </ul>
 preferably FIDIC-based.
 
 
 Competencies
 
 
 <ul>
 <li>
 Construction Planning &amp; Scheduling
 </li>
 <li>
 Cost Control &amp; Budget Management
 </li>
 <li>
 Risk, Change &amp; Claims Management
 </li>
 <li>
 Analytical &amp; Strategic Thinking
 </li>
 <li>
 Leadership &amp; Team Development
 </li>
 <li>
 Communication &amp; Stakeholder Coordination
 </li>
 <li>
 Problem-Solving &amp; Decision-Making
 
 
 </li>
 </ul>
 Internal &amp; Site-Based (Project Offices and Construction Sites)
</div>

Project Management Manager

Powernsun - Solar Components Distributors

<div>
 
 
 Job Title: Project Management Manager &ndash; Solar EPC (Africa &amp; Middle East)
 
 
 
 
 
 Location:
 
 Africa &amp; Middle East (Multiple regions)
 
 
 Reports To:
 
 Head of Projects / Director &ndash; Solar EPC
 
 
 Employment Type:
 
 Full-Time
 
 
 We are accepting candidates from Dubai and India.
 
 
 
 
 Job Summary
 
 
 
 
 We are seeking an experienced
 
 Project Management Manager &ndash; Solar EPC
 
 with a strong background in executing utility-scale solar EPC projects across
 
 Africa and the Middle East
 
 . The incumbent will lead the planning, coordination, execution, risk management, and successful completion of solar projects, ensuring they are delivered safely, on schedule, within budget, and meet quality standards. The role involves strategic stakeholder management, cross-functional team leadership, and deep expertise in local regulatory and contractual environments.
 
 
 
 
 
 Key Responsibilities (Job Description)
 
 
 
 
 
 1. Project Leadership &amp; Execution
 
 
 
 <ul>
 <li>
 Lead the end-to-end execution of solar EPC projects from feasibility, design, procurement, construction, commissioning to handover.
 
 </li>
 <li>
 Develop and implement Project Execution Plans, master schedules, budgets, and risk mitigation strategies.
 
 </li>
 <li>
 Ensure compliance with local regulatory requirements, environmental policies, and safety standards across project sites.
 
 </li>
 </ul>
 
 
 2. Technical &amp; Quality Control
 
 
 
 <ul>
 <li>
 Oversee engineering deliverables, design integration, and quality assurance throughout project lifecycle.
 
 </li>
 <li>
 Ensure quality control activities are aligned with international standards and project specifications.
 
 </li>
 <li>
 Coordinate commissioning and testing activities to achieve defect-free handovers.
 
 </li>
 </ul>
 
 
 3. Financial &amp; Contract Management
 
 
 
 <ul>
 <li>
 Manage project budgets, cost forecasting, and cost control measures to maximize profitability.
 
 </li>
 <li>
 Administer EPC contracts, change orders, claims, and variations in line with FIDIC/NEC or relevant contract frameworks.
 
 </li>
 <li>
 Optimize supplier and contractor performance and negotiate commercial terms where required.
 
 </li>
 </ul>
 
 
 4. Stakeholder &amp; Risk Management
 
 
 
 <ul>
 <li>
 Act as primary interface with clients, lenders, government authorities, utility providers, and internal leadership.
 
 </li>
 <li>
 Manage risks, document change impacts, and implement mitigation plans to reduce schedule, cost, and performance risks.
 
 </li>
 </ul>
 
 
 5. Team Leadership &amp; Development
 
 
 
 <ul>
 <li>
 Build and lead multi-disciplinary project teams, fostering a culture of accountability, performance, and continuous improvement.
 
 </li>
 <li>
 Mentor, train, and develop project managers and site teams across geographies.
 
 </li>
 </ul>
 
 
 6. Reporting &amp; Governance
 
 
 
 <ul>
 <li>
 Prepare and deliver accurate, timely project reports and dashboards to senior leadership.
 
 </li>
 </ul>
 Ensure project governance frameworks, documentation, and record-keeping meet corporate and client standards
 
 
 
 
 
 If you are interested, please share your cvs to tejaswi@powernsun.com
 
 
</div>

Project Management Manager – Solar EPC

Accenture

<div>The Work: 
At Accenture, we are dedicated to delivering innovative solutions that drive business success and create lasting impact. As a SAP Bank Communication Management Manager, you will take on a leadership role, leveraging your expertise to design and implement solutions that align with industry standards and address challenges across multiple areas. Acting as a subject matter expert and leader, you will collaborate with cross-functional teams, guide decision-making, and ensure the success of our initiatives. Your contributions will help shape the future of our business and elevate our capabilities.
Key Responsibilities:<ul><li>
Lead the development and implementation of business solutions that align with industry standards and organizational goals.</li><li>
Oversee the delivery of functional and application designs that meet current and future business needs.</li><li>
Manage collaboration across multiple teams to ensure cohesive, scalable, and effective solutions.</li><li>
Provide strategic direction and innovative solutions to complex challenges, driving impactful results across the organization.</li><li>
Act as a mentor and guide for team members, fostering a culture of collaboration and excellence.</li></ul></div>
 
<div>Here&rsquo;s What You&rsquo;ll Need:<ul><li>
A minimum of 5 years of experience in relevant skills and expertise, with demonstrated leadership capabilities.</li><li>
Master-level proficiency in SAP Bank Communication Management.</li><li>
Bachelor&rsquo;s Degree in a relevant field of study.</li></ul>
Bonus Points If You Have:<ul><li>
Advanced proficiency in Business Process Analysis to identify and implement process improvements.</li><li>
Intermediate proficiency in Project Management to drive efficient and adaptive project delivery.</li><li>
Expert-level proficiency in Stakeholder Engagement to foster collaboration and alignment.</li><li>
Master-level proficiency in Change Management to ensure seamless transitions and adoption.</li><li>
Intermediate proficiency in Data Analysis to enable informed decision-making and insights.</li></ul>
Why Accenture? 
At Accenture, you&rsquo;ll be part of a global team that&rsquo;s committed to innovation, collaboration, and delivering exceptional results. We empower our people to thrive in a dynamic environment, where your leadership and expertise will make a real difference. Join us and be part of a company that values your contributions and invests in your growth.
Apply now and let&rsquo;s create the future together!
This version highlights the managerial aspects of the role, such as leadership, strategic direction, and team guidance. Let me know if further adjustments are needed!</div>

SAP Bank Communication Management Manager

Isuzu Motors Saudi Arabia Company Limited

<div>
 
 
 
 Job Summary:
 
 
 
 
 
 
 
 To ensure safe, compliant, and efficient operation of the factory by managing Facilities, Facility Maintenance, and HSS teams. The role focuses on maintaining infrastructure reliability, enforcing health and safety standards, minimizing downtime, and supporting continuous truck assembly operations.
 
 
 
 
 
 
 
 Education Requirements:
 
 
 
 
 
 
 
 Bachelor&rsquo;s degree in Engineering (Mechanical, Industrial, or related field).
 
 
 
 
 
 
 
 Work Experience Requirements:
 
 
 
 
 
 
 
 8&ndash;12 years of experience in facilities, maintenance, and/or HSS within an industrial or manufacturing environment.
 
 
 
 
 
 
 
 Knowledge and Skill Requirements:
 
 
 
 
 
 
 <ul>
 <li>
 Strong knowledge of industrial facilities and utilities.
 </li>
 <li>
 Solid understanding of HSS regulations and risk management.
 </li>
 <li>
 Leadership, contractor management, and decision-making skills.
 </li>
 <li>
 Ability to prioritize under operational pressure.
 </li>
 <li>
 Effective reporting and communication skills.
 </li>
 </ul>
 
 
 
 
 
 
 Physical Effort:
 
 
 
 
 
 
 
 Mild
 
 
 
 
 
 
 
 Roles, responsibilities, and authorities:
 
 
 
 
 
 
 
 
 1. Facilities Management
 
 
 
 
 
 <ul>
 <li>
 Oversee operation and condition of all factory facilities including buildings, utilities, workshops, offices, and yards.
 </li>
 <li>
 Ensure reliability of utilities (power, water, compressed air, HVAC, firefighting systems).
 </li>
 <li>
 Manage facility service providers, contractors, and vendors.
 </li>
 <li>
 Plan and control facility-related operating and capital budgets.
 </li>
 </ul>
 
 
 
 
 
 2. Facility Maintenance Management
 
 
 
 
 
 <ul>
 <li>
 Lead preventive and corrective maintenance activities for facility-related assets.
 </li>
 <li>
 Develop maintenance plans and schedules to reduce unplanned downtime.
 </li>
 <li>
 Monitor maintenance KPIs, costs, and resource utilization.
 </li>
 <li>
 Ensure proper documentation, work orders, and maintenance records.
 </li>
 </ul>
 
 
 
 
 
 3. Health, Safety &amp; Security (HSS) Management
 
 
 
 
 
 <ul>
 <li>
 Ensure compliance with local HSE regulations and internal HSS standards.
 </li>
 <li>
 Lead risk assessments, safety inspections, and incident investigations.
 </li>
 <li>
 Implement safety programs, toolbox talks, and emergency response plans.
 </li>
 <li>
 Oversee site security, access control, and safety compliance.
 </li>
 </ul>
 
 
 
 
 
 4. Leadership &amp; Team Management
 
 
 
 
 
 <ul>
 <li>
 Manage Facilities, Maintenance, and HSS teams.
 </li>
 <li>
 Define roles, responsibilities, and performance objectives.
 </li>
 <li>
 Ensure adequate staffing, training, and competency development.
 </li>
 <li>
 Promote a strong safety culture and operational discipline.
 </li>
 </ul>
 
 
 
 
 
 5. Compliance &amp; Reporting
 
 
 
 
 
 <ul>
 <li>
 Ensure compliance with applicable standards (e.g., ISO 45001, ISO 14001 if applicable).
 </li>
 <li>
 Prepare regular reports on safety performance, maintenance effectiveness, and facility costs.
 </li>
 <li>
 Support internal and external audits.
 </li>
 </ul>
 
 
 
 
 
 6. Continuous Improvement
 
 
 
 
 
 <ul>
 <li>
 Identify risks, inefficiencies, and improvement opportunities in facilities and safety systems.
 </li>
 <li>
 Support plant expansions, layout changes, and installation of new facility equipment.
 </li>
 <li>
 Implement best practices in facility management and industrial safety.
 </li>
 </ul>
 
 
</div>

HSS & Facility Management Manager

brilliant mind events

We are hiring a Guest Management Operations Manager to oversee the coordination of all guest experience-related functions, including transport, hotel coordination, and on-site operations. You will be responsible for ensuring smooth delivery of guest services and troubleshooting any operational challenges that arise during the event.If you have strong operational management experience and a keen eye for guest service excellence, apply now! Apply now!Job Types: Part-time, Temporary

Guest Management Operations Manager

Information Technology Senior Management Forum

<div><div>Posted Date
2/23/2026
</div><div>Description
<div>At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We&rsquo;re looking for people who are determined to make life better for people around the world.
Organization Overview
Lilly IT builds and maintains capabilities using cutting edge technologies like most prominent tech companies. What differentiates Lilly IT is that we redefine what&rsquo;s possible through tech to advance our purpose &ndash; creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of our business.
The Global IT Service Management Office: The Global IT Service Management Office leads the IT operational practices across the IT function. It seeks to deliver best-in-class IT services. This team leverages process, advanced technology, analytics and people to enable operational transformations across the enterprise.
What You&rsquo;ll Be Doing:
Assist Tech@Lilly in becoming the most dynamic and effective technology organization in the world. As a Service Management Process Manager &ndash; Manufacturing , you will ensure technology services and changes are executed safely, predictably, and with minimal impact to manufacturing operations.
In this role, you will be responsible for overseeing, executing, and optimizing Service Management processes that directly impact Manufacturing.
You will lead and strengthen Service Management practices with a primary focus on Change and Release Management , tightly integrated with Incident Management to prevent disruption, enable rapid recovery, and drive continuous improvement.
Partnering with Global Service Management Process Owners, Manufacturing IT, and business stakeholders, you will protect manufacturing continuity, product quality, and regulatory standards.
You will actively leverage AI, automation, and agentic solutions to improve reliability, reduce operational risk, increase predictability, and enable data-driven decision-making within a highly regulated manufacturing environment.
How You&rsquo;ll Succeed:
Service Management Process Leadership &amp; Agility
<ul><li>Lead execution of Change, Release, and Incident Management processes for Manufacturing, while flexing across additional Service Management processes to reduce risk and improve outcomes.</li>
<li>Ensure incidents impacting Manufacturing are managed with urgency, discipline, and clear accountability to minimize operational disruption.</li>
<li>Ensure changes impacting Manufacturing (including DC and infrastructure changes) are visible, understood, and appropriately reviewed, and that Manufacturing-driven changes and incidents are visible to broader IT stakeholders.</li>
<li>Provide hands-on leadership during high-risk changes, major incidents, and recovery activities affecting Manufacturing.</li>
<li>AI-Enabled Service Management &amp; Automation Leadership</li>
<li>Apply strong technical judgment to identify where AI, automation, and agentic solutions can meaningfully improve Manufacturing service reliability, risk management, and operational outcomes.</li>
<li>Drive the design and adoption of automation and intelligent workflows across Change, Incident, and Release Management, reducing manual effort and increasing execution consistency.</li>
<li>Leverage AI-enabled insights (e.g., trend analysis, impact prediction, anomaly detection) to proactively identify risks to Manufacturing operations before they result in incidents or production impact.</li>
<li>Partner with ITSM platform teams, Digital/OT, and engineering teams to operationalize intelligent tooling within existing Service Management ecosystems (e.g., ServiceNow, monitoring, CMDB, deployment tooling).</li>
<li>Ensure all AI and automation solutions are implemented in a compliant, auditable, and Manufacturing-appropriate manner, aligned with regulatory and security expectations.</li>
</ul>
Manufacturing Risk Reduction &amp; Impact Management
<ul><li>Ensure proper testing, validation, and readiness activities are planned and executed for changes impacting Manufacturing systems.</li>
<li>Ensure incident root cause analysis and post-incident reviews are conducted, with corrective actions identified and driven to closure.</li>
<li>Leverage CMDB relationships, service dependencies, and manufacturing context to ensure accurate impact assessments for both changes and incidents.</li>
<li>Work with service owners to coordinate deployment schedules, blackout windows, and manufacturing constraints to reduce risk to production operations.</li>
</ul>
Governance, Compliance, and Accountability
<ul><li>Enforce process standards, policies, and controls across Service Management processes.</li>
<li>Ensure compliance with regulatory, security, and Manufacturing-specific requirements.</li>
<li>Conduct audits, Post-Implementation Reviews (PIRs), and Post-Incident Reviews to ensure lessons learned are captured and applied.</li>
<li>Hold teams accountable for disciplined execution and continuous improvement.</li>
</ul>
Collaboration and Stakeholder Engagement
<ul><li>Partner with Manufacturing IT, Digital/OT teams, business stakeholders, and vendors to support service reliability and operational continuity.</li>
<li>Act as a key liaison between Manufacturing and Global Service Management to ensure shared understanding of risk, timing, and impact.</li>
<li>Serve as a primary escalation point for Manufacturing-related service, change, and incident issues.</li>
<li>Communicate expectations, process updates, and outcomes clearly across technical and business teams.</li>
</ul>
Continuous Improvement
<ul><li>Analyze trends, metrics, and root causes across incidents, changes, and releases using both traditional analytics and AI-enabled insight to identify systemic risks and improvement opportunities, especially those impacting Manufacturing.</li>
<li>Provide Global Process Owners with insights on improvement opportunities, emerging risks, and gaps in tooling or process maturity.</li>
<li>Identify and lead opportunities to apply AI, automation, and agentic solutions to simplify workflows, improve visibility, accelerate recovery, and enable proactive service management.</li>
<li>Foster a culture of continuous improvement, proactive risk management, and operational resilience.</li>
<li>Training and Knowledge Sharing</li>
<li>Train Manufacturing and IT teams on Service Management best practices.</li>
<li>Provide coaching and guidance to ensure consistent, high-quality execution across processes.</li>
<li>Develop and maintain clear documentation and knowledge assets related to Manufacturing service management practices.</li>
</ul>
Reporting and Metrics
<ul><li>Track and report KPIs and SLAs related to Service Management effectiveness and Manufacturing impact.</li>
<li>Leverage advanced analytics and AI-driven insights to enhance reporting on service reliability, risk trends, change success, and Manufacturing impact, enabling more predictive and actionable decision-making for leadership.</li>
<li>Present findings and recommendations to Global Process Owners and senior leadership.</li>
</ul>
Your Basic Qualifications:
<ul><li>Bachelor&rsquo;s degree in IT, Business, or a related field.</li>
<li>3+ years of relevant experience in IT Service Management or a related role.</li>
<li>3+ years of relevant experience in manufacturing (preference for pharmaceutical manufacturing experience)</li>
<li>Experience managing and/or leveraging ITSM tools such as ServiceNow, Jira, or BMC Remedy.</li>
<li>Experience in applying ITIL v3 or v4 frameworks within Service Management environments</li>
<li>Experience applying AI, automation, and intelligent or agentic solutions in business or technical environments</li>
<li>Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1</li>
</ul>
What You Should Bring:
<ul><li>Demonstrates expertise across multiple IT Service Management processes.</li></ul>
<ul><li>Strong understanding of how Change, Release, and Incident Management work together to protect operational environments.</li></ul>
<ul><li>Ability to operate flexibly across Service Management processes to meet evolving Manufacturing needs.</li></ul>
<ul><li>Strong analytical, problem-solving, and critical-thinking skills.</li></ul>
<ul><li>Excellent communication and stakeholder engagement skills, including the ability to influence without authority in complex, matrixed environments.</li></ul>
<ul><li>Experience working in high-risk, operationally sensitive environments.</li></ul>
<ul><li>Familiarity with Agile, DevOps, and/or Lean methodologies.</li></ul>
<ul><li>Strong organizational and execution discipline.</li></ul>
<ul><li>Solid understanding of ITIL v3/v4 frameworks.</li></ul>
Additional Information
Travel Requirements: 10% or less
Position Location: U.S. &ndash; Indianapolis Lilly Corporate Center
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women&rsquo;s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.
Actual compensation will depend on a candidate&rsquo;s education, experience, skills, and geographic location. The anticipated wage for this position is
$64,500 - $151,800
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly&rsquo;s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
#WeAreLilly</div>
</div><div>Salary
64,500.00 - 151,800.00 Annual</div></div><div></div>

IT Service Management Process Manager– Manufacturing

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