manager account management

SmithRx

<div>Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:
<ul>
<li>Integrity: Always operate with honesty and transparency so we earn the trust of our clients.</li>
<li>Courage: Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes.</li>
<li>Together: Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought.</li>
</ul>
Job Summary:

The Customer Success Team is focused on helping SmithRx's clients derive the full value of their PBM services. We build and manage effective relationships with our customers' operational leadership, communicating the value of our services in the context of customers' business goals with the goal of retaining high performing, satisfied customers. We proactively identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients.

The Manager of Customer Success and Account Management is responsible for a team of individuals driving the ongoing attainment of outcomes, product adoption, and complete post-sale success and satisfaction of SmithRx customers. This role will serve as internal champion and quarterback, coordinating the cross functional approach required for sustained customer success and growth. Key focus areas will include setting team goals/priorities, managing and improving the CSAT scores, enabling effective account coverage, and creating an inspiring team environment.

What you will do:
<ul>
<li>Establish clear team goals/priorities in alignment with broader Customer Success and Account Management strategy.</li>
<li>Enable customer success outcomes including reduced customer churn, revenue expansion opportunity identification, higher customer product adoption, customer satisfaction, and overall customer health scores.</li>
<li>Manage the achievement of key performance indicators for team's portfolio identified accounts.</li>
<li>Perform regular team member coaching and identify team's training opportunities</li>
<li>Manage portfolio of accounts toward optimal coverage targets by planning appropriate team capacity</li>
<li>Build trusting relationships with client operational leadership</li>
<li>Maintain a comprehensive understanding of business challenges faced by customers</li>
<li>Assist leadership with cross-functional project management to drive resolution for escalated client issues while coordinating internal and external teams as necessary</li>
<li>Identify product gaps by conducting business impact assessments and proactively manage client expectations</li>
<li>Assess and prioritize issues that may lead to client attrition risk and ensure a strong mitigation plan is established</li>
<li>Actively participate in the full interview and onboarding life cycle</li>
</ul>
What you will bring to SmithRx:
<ul>
<li>5+ years in Customer Success/ Account Management leadership roles with direct reports required</li>
<li>5+ years of working knowledge of healthcare benefits/ pharmacy benefits/ commercial health insurance required</li>
<li>A positive, growth mindset with the ability to stay calm under pressure while driving towards solutions</li>
<li>An obsession with customer experience and customer satisfaction</li>
<li>A passion for solving difficult problems together in collaboration with the broader teams</li>
<li>Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue</li>
<li>Experience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved</li>
<li>Ability to work independently as well as part of an extended, cross-functional team</li>
<li>Self-driven, results-oriented and disciplined work ethic</li>
<li>Ability to take initiative with little to no direction</li>
<li>Be transparent and honest in a positive, professional and polite manner</li>
<li>Expert conflict resolution skills</li>
<li>Highly effective communicator with a consultative and tactful approach; Ability to observe situations and scenarios from the client or team member's point of view</li>
<li>Ability to navigate unique and individual team member scenarios while providing coaching through day-to-day challenges, and mentoring through a long-term relationship-based approach to drive long term individual success</li>
<li>Bachelors or equivalent work experience required</li>
<li>Travel requirements: 10-15%</li>
</ul>
What SmithRx Offers You:
<ul>
<li>Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&amp;D Insurance</li>
<li>Flexible Spending Benefits</li>
<li>401(k) Retirement Savings Program</li>
<li>Short-term and long-term disability</li>
<li>Discretionary Paid Time Off</li>
<li>12 Paid Holidays</li>
<li>Wellness Benefits</li>
<li>Commuter Benefits</li>
<li>Paid Parental Leave benefits</li>
<li>Employee Assistance Program (EAP)</li>
<li>Well-stocked kitchen in office locations</li>
<li>Professional development and training opportunities</li></ul></div>

Manager, Account Management

Amazon

<div>
 
 Description
 
 
 
 About Amazon.com
 
 
 Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
 
 
 
 About The Role
 
 
 
 Team Manager, Account Management
 
 
 As a Manager, Account Management as part of Amazon Vendor Services (AVS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors.
 
 
 AVS team is looking for a bright, customer centric, driven, and creative people leader to join our team. The role leads a team of Account Managers responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor&rsquo;s business with Amazon. Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they&rsquo;re building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.
 
 
 You will lead the team to conceive, create and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor&rsquo;s traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor&rsquo;s business.
 
 
 Responsibilities Include
 
 
 <ul>
 <li>
 Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.
 </li>
 <li>
 Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers
 </li>
 <li>
 Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
 </li>
 <li>
 Manage end to end goal setting for team to align with organizational goals.
 </li>
 <li>
 Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for issues, questions, and concerns.
 </li>
 <li>
 Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
 </li>
 <li>
 Leads recruiting and hiring efforts across direct team and broader organization.
 </li>
 <li>
 Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.
 </li>
 <li>
 Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.
 
 
 </li>
 </ul>
 Key job responsibilities
 
 
 Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.
 
 
 Manage end to end goal setting for team to align with organizational goals.
 
 
 <ul>
 <li>
 Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for issues, questions, and concerns.
 
 
 </li>
 </ul>
 Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
 
 
 <ul>
 <li>
 Leads recruiting and hiring efforts across direct team and broader organization.
 </li>
 <li>
 Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.
 </li>
 <li>
 Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.
 
 
 </li>
 </ul>
 others
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 6+ years of digital advertising and client facing roles with a focus on data analysis experience
 </li>
 <li>
 Bachelor's degree
 </li>
 <li>
 Experience analyzing data and best practices to assess performance drivers
 </li>
 <li>
 Experience influencing internal and external stakeholders
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3+ years of mentoring, leading and coaching experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - BLR 14 SEZ - F07
 
 
 Job ID: A3068429
</div>

Manager, Account Management, AVS EU

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves more than 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 About The Role
 
 
 
 As a Senior Manager, Commercial Account Management, you will lead a team responsible for fast-growing accounts that sit between SMB and Mid-Market, often requiring more nuanced account management strategies. Your team of Commercial Account Managers will own monthly and quarterly revenue targets by expanding and retaining customers who have grown beyond the SMB stage but are not yet in Mid-Market.
 
 
 You&rsquo;ll shape and scale a global commercial sales team through coaching and structured processes. While the role is primarily remote, you will oversee Commercial Account Managers based in Pakistan (Islamabad or Lahore) and should be willing to travel periodically for strategic planning and in-person collaboration.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Meet and exceed commercial revenue goals through a team of Account Managers focused on growing and retaining existing commercial accounts.
 </li>
 <li>
 Set and optimize pipeline targets (both inbound and outbound), ensuring that KPIs align with organizational and revenue objectives.
 </li>
 <li>
 Drive consistent execution of Motive&rsquo;s sales methodologies, partnering with sales operations to ensure CRM alignment, training, and coaching programs.
 </li>
 <li>
 Guide your team on prospecting, qualifying, selling, and closing upsell or cross-sell deals within existing commercial accounts, helping them hit monthly, quarterly, and annual quotas.
 </li>
 <li>
 Implement and maintain disciplined pipeline planning, collaborating with leadership for accurate forecasting.
 </li>
 <li>
 Oversee the team&rsquo;s effective use of Motive&rsquo;s product suite (VG, Dashcam, Motive Card, new solutions), reinforcing best practices in negotiation and value positioning.
 </li>
 <li>
 Coach Account Executives through regular call reviews, deal strategy sessions, and performance evaluations to continuously enhance sales performance.
 </li>
 <li>
 Provide leadership with clear forecasts and trend analyses, highlighting growth opportunities and potential risks within the Commercial segment.
 </li>
 <li>
 Step in as needed to support demos and negotiate more complex or higher-value Commercial deals.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 5+ years of international sales experience (US market strongly preferred).
 </li>
 <li>
 2+ years of proven success in sales leadership (managing or mentoring teams), ideally in a tech or product-focused environment.
 </li>
 <li>
 A strong track record in B2B sales with moderate to complex deal structures.
 </li>
 <li>
 Exceptional contractual and negotiation skills, effective at mid-tier transaction sizes.
 </li>
 <li>
 Proficiency in pipeline management and holding teams accountable for accurate forecasting.
 </li>
 <li>
 Excellent communication and leadership abilities; comfortable motivating and directing a diverse commercial team.
 </li>
 <li>
 A resourceful mentality, adept at thriving in fast-paced and ambiguous market conditions.
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here .
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

Senior Manager, Account Management

Delivery Hero

<div>Company Description 
foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Responsibilities:<ul><li>
Being responsible for driving incremental orders, ensuring Retention, Exclusivity &amp; Stronger Relationship with GMV Class A &amp; B Vendors at servicing at 360 Degree with a goal of optimizing business performance, growth, and enhance their experience.</li><li>
Help drive better experience by training restaurant&rsquo;s staff, collaborating with operations/owners to improve menu displays, sharing Reports and working with marketing team to create promotions/events and optimize Performance.</li><li>
Identifying and implementing newer value-add initiatives and being proactive in finding solutions for them e.g. 2 Exclusive Partnerships with Key Accounts either Offline or on foodpanda with targeted monthly growth as main KPI.</li><li>
Ensuring DL Photography of Top Key Accounts.</li><li>
Deal acquisition for monthly and event-based campaigns.</li><li>
Monitoring of logistics performance on a daily/weekly basis.</li><li>
Reducing Issue rate or fail rate.</li><li>
Work with internal cross-functional stakeholders to define requirements to deliver the strategies and develop tactical implementation plans, Manage cross-functional project plans, risks &amp; issues, blockers &amp; actions</li><li>
Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes &amp; tools.</li><li>
Maintain visibility and communication across &amp; report on progress to the management team.</li><li>
Additional tasks/projects as they arise.</li></ul> 

Qualifications 
<ul><li>
1.5 years of account directorship experience</li><li>
Negotiations and communications Skills</li><li>
Presentations and business reviews skills</li><li>
Knowledge of food and operational costings</li></ul> 

Additional Information 
A little About Us:<ul><li>
We are fast, like mind boggling fast! So if you&rsquo;re someone who loves ever changing goals and loves optimization, you&rsquo;re the right fit for us!</li><li>
We love people who can develop things from scratch, own them and then work on improving them.</li><li>
We love what we do, and we don&rsquo;t rest until we&rsquo;ve achieved our targets. So if you&rsquo;re also someone who is driven until the dream is achieved, come join us!</li></ul></div>

Assistant Manager, Account Management

foodpanda

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Being responsible for driving incremental orders, ensuring Retention, Exclusivity &amp; Stronger Relationship with GMV Class A &amp; B Vendors at servicing at 360 Degree with a goal of optimizing business performance, growth, and enhance their experience.
 </li>
 <li>
 Help drive better experience by training restaurant&rsquo;s staff, collaborating with operations/owners to improve menu displays, sharing Reports and working with marketing team to create promotions/events and optimize Performance.
 </li>
 <li>
 Identifying and implementing newer value-add initiatives and being proactive in finding solutions for them e.g. 2 Exclusive Partnerships with Key Accounts either Offline or on foodpanda with targeted monthly growth as main KPI.
 </li>
 <li>
 Ensuring DL Photography of Top Key Accounts.
 </li>
 <li>
 Deal acquisition for monthly and event-based campaigns.
 </li>
 <li>
 Monitoring of logistics performance on a daily/weekly basis.
 </li>
 <li>
 Reducing Issue rate or fail rate.
 </li>
 <li>
 Work with internal cross-functional stakeholders to define requirements to deliver the strategies and develop tactical implementation plans, Manage cross-functional project plans, risks &amp; issues, blockers &amp; actions
 </li>
 <li>
 Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes &amp; tools.
 </li>
 <li>
 Maintain visibility and communication across &amp; report on progress to the management team.
 </li>
 <li>
 Additional tasks/projects as they arise.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 1.5 years of account directorship experience
 </li>
 <li>
 Negotiations and communications Skills
 </li>
 <li>
 Presentations and business reviews skills
 </li>
 <li>
 Knowledge of food and operational costings
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 A little About Us:
 
 
 <ul>
 <li>
 We are fast, like mind boggling fast! So if you&rsquo;re someone who loves ever changing goals and loves optimization, you&rsquo;re the right fit for us!
 </li>
 <li>
 We love people who can develop things from scratch, own them and then work on improving them.
 </li>
 <li>
 We love what we do, and we don&rsquo;t rest until we&rsquo;ve achieved our targets. So if you&rsquo;re also someone who is driven until the dream is achieved, come join us!
 </li>
 </ul>
</div>

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Function as the main contact person for all accounts in Sukkur &amp; Larkana
 </li>
 <li>
 Development and maintenance of strong and trustworthy relationships with all assigned accounts.
 </li>
 <li>
 Analysis and identification of upcoming needs and opportunities.
 </li>
 <li>
 Negotiate contracts and close agreements to maximize profits.
 </li>
 <li>
 Responsible for MoM Growth of all assigned accounts.
 </li>
 <li>
 Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders.
 </li>
 <li>
 Prepare reports on Commercial Metrics, Operational Metrics &amp; Product Mix
 </li>
 <li>
 Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes &amp; tools.
 </li>
 <li>
 Additional tasks/projects as they arise.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Business Administration or relevant.
 </li>
 <li>
 At least 1+ years of work experience in a similar role.
 </li>
 <li>
 Experience with Microsoft Office, especially Excel, or Google equivalents.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 A little About Us:
 
 
 
 <ul>
 <li>
 We are fast, like mind boggling fast! So if you&rsquo;re someone who loves ever changing goals and loves optimization, you&rsquo;re the right fit for us!
 </li>
 <li>
 We love people who can develop things from scratch, own them and then work on improving them.
 </li>
 <li>
 We love what we do, and we don&rsquo;t rest until we&rsquo;ve achieved our targets. So if you&rsquo;re also someone who is driven until the dream is achieved, come join us!
 </li>
 </ul>
</div>

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Function as the main contact person for accounts in Karachi.
 </li>
 <li>
 Development and maintenance of strong and trustworthy relationships with all assigned accounts.
 </li>
 <li>
 Analysis and identification of upcoming needs and opportunities.
 </li>
 <li>
 Negotiate contracts and close agreements to maximize profits.
 </li>
 <li>
 Responsible for MoM Growth of all assigned accounts.
 </li>
 <li>
 Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders.
 </li>
 <li>
 Prepare reports on Commercial Metrics, Operational Metrics &amp; Product Mix
 </li>
 <li>
 Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes &amp; tools.
 </li>
 <li>
 Additional tasks/projects as they arise.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Business Administration or relevant.
 </li>
 <li>
 At least 2+ years of work experience in a similar role.
 </li>
 <li>
 Experience with Microsoft Office, especially Excel, or Google equivalents.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 A little About Us:
 
 
 
 <ul>
 <li>
 We are fast, like mind boggling fast! So if you&rsquo;re someone who loves ever changing goals and loves optimization, you&rsquo;re the right fit for us!
 </li>
 <li>
 We love people who can develop things from scratch, own them and then work on improving them.
 </li>
 <li>
 We love what we do, and we don&rsquo;t rest until we&rsquo;ve achieved our targets. So if you&rsquo;re also someone who is driven until the dream is achieved, come join us!
 </li>
 </ul>
</div>

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