manager business intelligence

DXC Technology

<div><p><b>Job Description:
</b></p><div></div><div><div><div><div><div><div><div><div><div><p>DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations &mdash; helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.
</p><p></p><p>DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life &amp; Annuity, Property &amp; Casualty, and Specialty insurance markets. You&rsquo;ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.
</p></div></div></div></div></div></div></div></div></div><p>The Manager of Data Integrity &amp; Business Intelligence is a leader responsible for driving department‑wide reporting, analytics, data governance, and operational performance. This role ensures the accuracy, reliability, and strategic use of data while directly leading a team of Operations Managers and/or Business Managers. The position partners closely with Operations, Finance, IT, and Executive Leadership to enable data‑driven decision‑making, operational excellence, and scalable performance across the BPS/BPO environment.
</p><p></p><p><b>Key Responsibilities
</b></p><p><b>Operations Management &amp; People Leadership
</b></p><ul><li><p>Provide direct leadership to a team of Call Center Managers and/or Business Managers, ensuring alignment to operational goals, performance standards, and enterprise priorities.
</p></li><li><p>Set clear expectations and accountability for service delivery, KPI performance, data integrity, and reporting discipline across operations teams.
</p></li><li><p>Drive operational excellence through standardized performance management, data‑driven insights, and continuous improvement initiatives.
</p></li><li><p>Partner with Operations Leadership to translate business objectives into measurable KPIs, dashboards, and management routines.
</p></li><li><p>Coach and develop managers to effectively leverage BI insights to improve productivity, quality, financial performance, and client outcomes.
</p></li><li><p>Foster a culture of accountability, data ownership, innovation, and operational rigor across teams.
</p></li><li><p>Support workforce planning, capacity management, and performance optimization through accurate and reliable reporting.
</p></li></ul><p></p><p><b>Project Management &amp; Delivery
</b></p><ul><li><p>Lead end‑to‑end BI, reporting, and data governance initiatives, including scope definition, timelines, budget, risk mitigation, and resource planning.
</p></li><li><p>Manage multiple concurrent initiatives using Agile, Waterfall, or hybrid delivery methodologies.
</p></li><li><p>Facilitate project governance forums, executive steering committee updates, and cross‑functional stakeholder communications.
</p></li><li><p>Develop and execute roadmaps for reporting modernization, automation, and data quality initiatives.
</p></li><li><p>Identify and mitigate risks related to data accuracy, system integrations, dependencies, and operational impact.
</p></li><li><p>Ensure timely delivery of dashboards, reports, and reporting process improvements.
</p></li><li><p>Drive structured change management and adoption of reporting tools and governance standards across operations.
</p></li></ul><p></p><p><b>Power BI Development &amp; Analytics
</b></p><ul><li><p>Design, build, and maintain enterprise‑level Power BI dashboards, scorecards, and automated reporting solutions.
</p></li><li><p>Develop advanced data models using DAX, Power Query, SQL, and industry best‑practice schema designs.
</p></li><li><p>Deliver executive and operational dashboards with drill‑through functionality, trend analysis, and actionable insights.
</p></li><li><p>Optimize performance, refresh reliability, usability, and scalability of BI solutions.
</p></li><li><p>Establish KPI frameworks aligned to operational, financial, and strategic business objectives.
</p></li><li><p>Integrate data from SQL databases, Excel, CRM, ERP, workforce management systems, APIs, and cloud platforms.
</p></li><li><p>Investigate and resolve reporting discrepancies, data anomalies, and performance issues.
</p></li><li><p>Build, own and maintain Power BI Dashboards department wide within the Call Center delivery team, Training, WFM, and Call Center QA.
</p></li></ul><p></p><p><b>Data Integrity, Governance &amp; Quality Assurance
</b></p><ul><li><p>Establish, enforce, and mature department data integrity and governance standards.
</p></li><li><p>Lead reconciliation, root‑cause analysis, and audit activities to ensure reporting accuracy and trust.
</p></li><li><p>Define standardized KPI definitions, metrics, dimensions, and source‑of‑truth logic.
</p></li><li><p>Partner with IT, Operations, Finance, and Data Engineering teams to resolve data quality issues at the source.
</p></li><li><p>Maintain data lineage documentation, validation workflows, refresh controls, and exception reporting.
</p></li><li><p>Implement controls for duplicate prevention, missing data detection, transformation validation, and monitoring.
</p></li><li><p>Conduct periodic audits to ensure compliance with governance policies and reporting standards.
</p></li><li><p>Ensure reporting outputs meet executive‑level expectations for accuracy, timeliness, and completeness.
</p></li></ul><p></p><p><b>Stakeholder &amp; Business Partnership
</b></p><ul><li><p>Translate complex business and operational requirements into scalable BI and governance solutions.
</p></li><li><p>Serve as a trusted advisor and liaison between Operations Leadership, IT, Finance, and Executive stakeholders.
</p></li><li><p>Present insights, risks, trends, and recommendations to senior leadership.
</p></li><li><p>Train managers and leaders on dashboard interpretation, KPI logic, and data ownership expectations as needed.
</p></li><li><p>Champion enterprise data literacy and self‑service analytics adoption.
</p></li></ul><p></p><p><b>Required Qualifications
</b></p><ul><li><p>Bachelor&rsquo;s degree in Business, Information Systems, Data Analytics, Project Management, or related field.
</p></li><li><p>5+ years of project management experience.
</p></li><li><p>5+ years of advanced Power BI development and enterprise reporting experience.
</p></li><li><p>Demonstrated experience leading managers and operational teams.
</p></li><li><p>Deep expertise in data integrity, validation, and reporting governance.
</p></li><li><p>Advanced proficiency in Power BI Desktop &amp; Service, DAX, Power Query, SQL, ETL/ELT concepts, and data modeling.
</p></li><li><p>Strong understanding of governance frameworks, audit controls, and operational analytics.
</p></li><li><p>Proven ability to lead cross‑functional, enterprise‑level reporting transformations.
</p></li></ul><p></p><p><b>Preferred Qualifications
</b></p><ul><li><p>PMP, Scrum Master, Agile, or Data Governance certification.
</p></li><li><p>Experience supporting call center, workforce management, finance, or operational analytics environments.
</p></li><li><p>Knowledge of Azure, Snowflake, SQL Server, Databricks, or modern cloud data platforms.
</p></li><li><p>Experience with data quality automation and monitoring tools.
</p></li><li><p>Familiarity with Power Automate and workflow orchestration.
</p></li><li><p>Experience supporting regulated or audit‑driven environments.
</p></li></ul><p></p><p><b>Key Competencies
</b></p><ul><li><p>Operational leadership &amp; people management
</p></li><li><p>Strategic project execution
</p></li><li><p>Power BI architecture &amp; analytics
</p></li><li><p>Data integrity &amp; governance stewardship
</p></li><li><p>KPI standardization &amp; performance management
</p></li><li><p>Executive communication
</p></li><li><p>Audit readiness
</p></li><li><p>Continuous improvement
</p></li><li><p>Cross‑functional influence
</p></li></ul><p></p><p>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
</p><p></p><p><b>If you are an applicant from the United States, Guam, or Puerto Rico
</b></p><p></p><p>DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
</p><p></p><p>We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the <b>Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters </b>. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
</p><p></p><p>Postings Link
</p><p></p><p><b>Disability Accommodations
</b></p><p></p><p>If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email .
</p><p></p><p>Please note: DXC will respond only to requests for accommodations due to a disability.
</p><p></p><p>Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.</p></div>

Manager, Call Center Business Intelligence & Data Integrity

Premier Group

<div>
 <p>
  Premier Group is seeking a Group Marketing Manager to lead the development and execution of a unified marketing, branding, and communications strategy across all Group companies. The role ensures strong brand positioning, market competitiveness, customer engagement, and marketing ROI across all business units. It also oversees digital marketing and market intelligence at the Group level.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <strong>
   Strategic Leadership
  </strong>
 </p>
 <ul>
  <li>
   Develop a Group-wide brand and marketing strategy that strengthens market presence.
  </li>
  <li>
   Establish unified brand guidelines for all companies under the Group.
  </li>
  <li>
   Ensure marketing alignment with corporate strategy and revenue growth.
  </li>
 </ul>
 <p>
  <strong>
   Marketing Operations &amp; Execution
  </strong>
 </p>
 <ul>
  <li>
   Oversee development of annual marketing plans and campaigns across subsidiaries.
  </li>
  <li>
   Lead digital marketing transformation (SEO, SEM, social media, website, CRM).
  </li>
  <li>
   Ensure consistent customer experience and brand messaging across all platforms.
  </li>
 </ul>
 <p>
  <strong>
   Market Research &amp; Insights
  </strong>
 </p>
 <ul>
  <li>
   Lead market intelligence initiatives to assess competition, market trends, and customer behavior.
  </li>
  <li>
   Provide insights to business units for strategic planning and product positioning.
  </li>
 </ul>
 <p>
  <strong>
   Corporate Communication
  </strong>
 </p>
 <ul>
  <li>
   Manage Group corporate identity and public relations.
  </li>
  <li>
   Support crisis communication and CEO communications as needed.
  </li>
 </ul>
 <p>
  <strong>
   Team Leadership
  </strong>
 </p>
 <ul>
  <li>
   Provide functional leadership to marketing teams in subsidiaries.
  </li>
  <li>
   Build Group-level marketing capabilities and introduce advanced marketing tools.
  </li>
  <li>
   Drive innovation in branding, content creation, and customer engagement.
  </li>
 </ul>
 <p>
  <strong>
   Budget &amp; Agency Management
  </strong>
 </p>
 <ul>
  <li>
   Manage Group marketing budgets and ensure ROI for all marketing spend.
  </li>
  <li>
   Manage relationships with advertising agencies, media houses, and creative partners
   <strong>
    .
   </strong>
  </li>
 </ul>
 <p>
  Any other-role related duty assigned by the line manager.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Education
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Marketing, Business Administration, or related field is a must.
  </li>
  <li>
   Master&rsquo;s degree (MBA or Marketing Management) preferred
  </li>
 </ul>
 <p>
  <strong>
   <u>
    Experience
   </u>
  </strong>
 </p>
 <ul>
  <li>
   15+ years of marketing experience, with at least 5 years in Managerial Role
  </li>
  <li>
   Proven experience overseeing multi-company or multi-country IT operations
  </li>
  <li>
   Strong experience in digital marketing and brand strategy
  </li>
 </ul>
 <p>
  <strong>
   <u>
    Skills
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Brand management
  </li>
  <li>
   Digital marketing &amp; analytics
  </li>
  <li>
   Corporate communication
  </li>
  <li>
   Creative campaign development
  </li>
  <li>
   Stakeholder management
  </li>
 </ul>
 <p>
  <strong>
   <u>
    Competency Profile
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Strategic &amp; creative thinking
  </li>
  <li>
   Strong leadership &amp; influencing skills
  </li>
  <li>
   Data-driven decision making
  </li>
  <li>
   Excellent communication &amp; presentation skills
  </li>
  <li>
   Customer-centric mindset
  </li>
 </ul>
</div>


Group Marketing Manager

Saama Technologies

<div><div><b>Title &ndash; Delivery Project Manager &ndash; Scrum Master (Data, Analytics &amp; Marketing)</b></div><div><b>
</b></div><div><b>
Position Summary</b></div><div>
We are seeking a high-performing <b>Delivery Project Manager &ndash; Scrum Master</b> to lead cross-functional agile teams within our <b>Data &amp; Analytics</b> and <b>Commercial Marketing</b> technology organizations. In this dual role, you will be the driving force behind both the execution framework (Scrum Master) and the ultimate delivery outcomes (Delivery Manager) for critical Business Intelligence (BI) and data-driven marketing initiatives.</div><div>
You will partner closely with Data Engineers, Data Scientists, Marketing Product Managers, and Business Stakeholders to streamline delivery pipelines, eliminate roadblocks, and foster a culture of continuous improvement. The ideal candidate balances a deep understanding of Agile principles with a sharp focus on predictable, high-quality delivery of data products and marketing technology solutions.</div><div>
</div><div><b>
Key Responsibilities</b></div><div><b>
Agile Facilitation &amp; Coaching (Scrum Master)</b></div><ul><li>
Facilitate core Scrum ceremonies (Daily Standups, Sprint Planning, Backlog Refinement, and Retrospectives) tailored for data engineering and analytics workflows.</li><li>
Coach team members in Agile values and principles, helping cross-functional data and marketing teams self-organize and mature their delivery capabilities.</li><li>
Identify, track, and aggressively remove impediments&mdash;such as data dependency delays or changing marketing requirements&mdash;to keep sprint goals on track.</li><li>
Maintain highly accurate metrics (velocity, burndown charts, cumulative flow) to drive team predictability and continuous improvement.</li></ul><div><b>
</b></div><div><b>
End-to-End Data &amp; Marketing Delivery Management</b></div><ul><li>
Own the delivery lifecycle of complex, cross-functional <b>Business Intelligence (BI)</b> platforms, advanced data pipelines, and marketing technology integrations.</li><li>
Manage dependencies and release planning across interconnected data infrastructure teams and commercial marketing stakeholder groups.</li><li>
Collaborate with Product Owners to ensure the data product backlog is healthy, prioritized, and aligned with strategic commercial and marketing objectives.</li><li>
Communicate delivery status, data quality risks, and resource constraints clearly and transparently to senior leadership and stakeholders.</li></ul><div><b>
</b></div><div><b>
Governance &amp; Data Excellence</b></div><ul><li>
Analyze delivery metrics to identify bottlenecks in the data development lifecycle (DDLC) and implement optimization strategies.</li><li>
Ensure alignment with organization-wide data governance, privacy, compliance (including HIPAA/GDPR where applicable), and quality standards without compromising agility.</li><li>
Contribute to the broader Agile community of practice within the organization to share best practices for managing data and analytics products.</li></ul><div>
</div><div><b>
Required Skills &amp; Experience</b></div><ul><li><b>
Experience:</b> 8+ years of experience acting as a Scrum Master and/or Delivery Manager within an enterprise software, data engineering, or analytics environment.</li><li><b>
Domain Expertise:</b> Proven track record delivering projects involving <b>Business Intelligence (BI)</b> tools (e.g., Tableau, Power BI), data warehousing, and <b>Marketing Technology/Analytics</b> solutions.</li><li><b>
Agile Expertise:</b> Deep, practical knowledge of Agile methodologies (Scrum, Kanban) and scaled Agile frameworks (SAFe, LeSS). Experience adapting Agile to data-specific workflows (where requirements evolve with data discovery) is highly valued.</li><li><b>
Tooling Proficiency:</b> Advanced proficiency with Agile project management tools, specifically <b>Jira</b> and <b>Confluence</b>.</li><li><b>
Communication:</b> Outstanding verbal and written communication skills, with a proven ability to bridge the gap between technical data engineers, marketing strategists, and business leaders.</li></ul><div><b>
</b></div><div><b>
Preferred Qualifications</b></div><ul><li>
Relevant certifications: Certified ScrumMaster (CSM), Advanced Certified ScrumMaster (A-CSM), Professional Scrum Master (PSM I/II), or PMI Agile Certified Practitioner (PMI-ACP).</li><li>
Prior experience working within the <b>biotech, pharmaceutical, or life sciences</b> industry, specifically supporting Commercial, Sales, or Marketing analytics.</li><li>
Familiarity with modern data stack components (e.g., Snowflake, Databricks, AWS data services, ETL/ELT pipelines) and marketing automation platforms.</li></ul><div><b>
</b></div><div><b>
Education &amp; Experience</b></div><ul><li>
Bachelor's degree in Business Administration, Information Technology, or a related field.</li></ul><div><b>
</b></div><div><b>
Work Environment</b></div><div>
This job operates in a professional office environment. This role routinely uses standard office equipment, including but not limited to, computers, phones, and photocopiers.</div><div><b>
</b></div><div><b>
Physical Demands</b></div><div>
This position requires the frequent and repetitive use of a computer, keyboard, and mouse. Hand and finger dexterity is required.</div><div><b>
</b></div><div><b>
Other Duties</b></div><div>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div><div><b>
</b></div><div><b>
EEO</b></div><div>
Saama provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div><div>
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</div></div>

Delivery Project Manager - Scrum Master

Apple

<p>As part of Global Security, Apple's Crisis Management team plays a critical role in safeguarding our people, operations, and reputation around the world. Working closely with partners across the business, the team leads crisis preparedness, incident response, resilience planning, and strategic decision-making during significant events. By identifying and managing emerging risks, the team strengthens organizational resilience and helps ensure Apple is prepared to respond effectively to an ever-evolving global threat landscape.<br>
<br>
The Crisis Management Intelligence &amp; Technology Manager is responsible for driving the intersection of intelligence operations and technology evolution.<br>
<br>
<b>Description</b><br>
<br>
The role focuses on monitoring global risks to Apple&rsquo;s assets from natural disasters and human-generated threats, delivering intelligence products, threat monitoring, and decision-support capabilities across a complex global environment. This role is NOT related to cyber or network threats or risks.<br>
<br>
In addition, this position is responsible for directly implementing technology amplifiers and solutions for the entire team. The role will lead high-performing intelligence, technology, and project teams, working closely with regional crisis managers, technical teams, and cross-functional stakeholders to ensure scalable, resilient, and intelligence-led, technology-agile crisis management operations.&quot;,&quot;responsibilities&quot;:&quot;Lead global Crisis Management Intelligence &amp; Services operations globally.<br>
<br>
Oversee regional vendor analyst teams across APAC, AMR, and EMEIA, ensuring consistency in intelligence collection, escalation, monitoring, and reporting.<br>
<br>
Manage and develop high-performing intelligence, technology, and project teams.<br>
<br>
Lead crisis management technology and innovation programmes, including platform development, analytics, automation, and monitoring capabilities.<br>
<br>
Develop, maintain, and manage strategic relationships with intelligence, technology, and crisis management vendors to enhance global capability, resilience, and response effectiveness.<br>
<br>
Ensure vendor performance, service delivery, and capabilities alignment and strategic objectives.<br>
<br>
Drive continuous improvement of crisis detection, intelligence workflows and products, operational procedures, and analytical standards.<br>
<br>
Partner with technical teams and cross-functional stakeholders to identify capability gaps and deliver scalable solutions.<br>
<br>
Oversee production of actionable intelligence, threat monitoring, situational awareness reporting, and crisis intelligence products.<br>
<br>
Ensure intelligence outputs support crisis response, executive decision-making, and operational planning.<br>
<br>
Lead intelligence support during crisis events, including coordination and executive reporting.<br>
<br>
Maintain operating models, playbooks, and escalation frameworks in partnership with regional crisis managers.<br>
<br>
Develop and lead crisis readiness programmes, including training, drills, simulations, tabletop exercises, and after-action reviews.<br>
<br>
Assess operational readiness and drive continuous improvement across crisis preparedness capabilities.<br>
<br>
Provide clear and high-impact executive briefings during both steady-state and crisis scenarios.<br>
<br>
Oversee crisis management technology ecosystems, including automation, analytics, workflow platforms, monitoring tools, and collaboration systems.<br>
<br>
Build strong partnerships across Global Security and cross-functional teams to ensure alignment and coordination.<br>
<br>
<b>Preferred Qualifications</b><br>
<br>
Experience leading global intelligence or crisis management functions in multinational environments.<br>
<br>
Knowledge of geopolitical, physical security, and operational risk intelligence disciplines.<br>
<br>
Experience managing vendor-supported intelligence operations or outsourced analytical teams.<br>
<br>
Familiarity with automation, analytics, AI-enabled workflows, and crisis management platforms.<br>
<br>
Experience leading technology transformation or platform modernisation programmes.<br>
<br>
Experience implementing or scaling enterprise crisis management systems and tools.<br>
<br>
Experience designing global crisis readiness, training, and exercise programmes across multiple regions and functions.<br>
<br>
<b>Minimum Qualifications</b><br>
<br>
15+ years of experience in intelligence, security operations, crisis management, resilience, or related fields.<br>
<br>
5+ years of proven experience leading intelligence, operational, technology, or project teams in complex global environments.<br>
<br>
Strong understanding of crisis management, intelligence operations, threat monitoring, and operational readiness frameworks.<br>
<br>
Experience delivering intelligence support in crisis or high-tempo operational environments.<br>
<br>
Demonstrated experience leading transformation, innovation, or technology programmes.<br>
<br>
Experience managing intelligence, monitoring, analytics, or crisis management platforms and tools.<br>
<br>
Experience designing and delivering training, drills, exercises, and readiness programmes.<br>
<br>
Strong stakeholder management skills, including engagement with senior leadership, technical teams, and external vendors.<br>
<br>
Experience managing vendor relationships and outsourced capability providers.<br>
<br>
Excellent communication skills, including executive-level briefing and reporting.<br>
<br>
Ability to operate in fast-paced, high-pressure environments.<br>
<br>
BA/BS degree or equivalent professional experience.</p>

Crisis Management Intelligence & Technology Manager

Datamatics Global Services Ltd

<div><b>Position Title : Delivery Manager &ndash; Data, BI &amp; AI</b><br>
<b>Experience Required: </b>6&ndash;8 Years (Should be open to Travel)<br>
<b>Employment Type :</b>Full-Time - Riyadh - Onsite<br>
<br>
<b>Job Overview</b><br>
We are looking for an experienced Delivery Manager to lead the successful execution and delivery of Data, Business Intelligence (BI), and AI-driven projects. The ideal candidate will have a strong background in managing cross-functional technical teams, driving client engagement, ensuring project governance, and delivering scalable analytics and AI solutions within timelines and budget.<br>
The role requires a combination of project delivery expertise, stakeholder management, technical understanding, and operational leadership.<br>
<br>
<b>Key Responsibilities</b><ul><li>
Lead end-to-end delivery of Data Engineering, BI, Analytics, and AI/ML projects.</li><li>
Manage project planning, execution, resource allocation, risk management, and delivery governance.</li><li>
Collaborate with business stakeholders, technical teams, architects, and clients to define project scope and delivery roadmap.</li><li>
Ensure successful implementation of data platforms, dashboards, reporting systems, predictive analytics, and AI solutions.</li><li>
Drive Agile/Scrum ceremonies and ensure timely sprint execution and milestone tracking.</li><li>
Monitor project KPIs, delivery quality, utilization, and customer satisfaction.</li><li>
Manage multiple concurrent projects while maintaining delivery excellence.</li><li>
Coordinate with engineering, QA, DevOps, cloud, and analytics teams for seamless project execution.</li><li>
Identify delivery risks, dependencies, and mitigation strategies proactively.</li><li>
Support pre-sales activities including solution discussions, estimations, project planning, and proposal reviews.</li><li>
Establish best practices for delivery management, documentation, reporting, and communication.</li><li>
Mentor team leads and project teams to improve execution efficiency and performance.</li></ul><b>
Required Skills &amp; Expertise</b><ul><li>
Proven experience delivering <b>Data, BI, Analytics, and AI/ML projects</b>.</li><li>
Strong understanding of:<ul><li>
Data Warehousing &amp; ETL</li><li>
Business Intelligence platforms</li><li>
Cloud Data Platforms</li><li>
AI/ML solution lifecycle</li><li>
Reporting &amp; Analytics frameworks</li></ul></li><li>
Experience working with tools/technologies such as:<ul><li>
Power BI, Tableau, Looker, or Qlik</li><li>
SQL &amp; Data Modeling</li><li>
Azure, AWS, or GCP</li><li>
Data Lakes / Data Warehouses</li><li>
AI/ML project coordination</li></ul></li><li>
Strong knowledge of Agile, Scrum, and project management methodologies.</li><li>
Excellent stakeholder management and client communication skills.</li><li>
Experience managing distributed or cross-functional technical teams.</li><li>
Ability to handle delivery escalations, priorities, and deadlines effectively.</li></ul><b>
Preferred Qualifications</b><ul><li>
Bachelor&rsquo;s degree in Computer Science, Software Engineering, Data Science, or related field.</li><li>
PMP, Scrum Master, or Agile certifications are a plus.</li><li>
Exposure to enterprise-scale analytics or AI transformation projects is highly preferred.</li></ul><p>
</p><p>4TcsbdWlbr</p></div>

Delivery Manager (Data, BI & AI Projects)

Qatar Airways

<div><div><div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div>Ref #
</div><div>26000089
</div></div><div><div>Location
</div><div>Qatar-Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing Date: 2026-07-31</li></ul><br>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description
</b></h3></div></div><div><div><div><div><p>At Qatar Airways, the passenger experience spans every moment of the journey &mdash; from the first point of contact before departure, through the lounge, the gate, the flight itself, and beyond. While Qatar Airways' Product Development and Design division is responsible for the design, development, and standards of all onboard product areas &mdash; including aircraft interiors, onboard equipment and amenities, inflight entertainment and connectivity, and food and beverage &mdash; the Customer Experience Design function takes a wider view. We champion the consistency, coherence, and quality of the entire passenger journey, ensuring that the world-class onboard experience PDD creates sits within a journey that feels equally considered, connected, and unmistakably Qatar Airways at every touchpoint.</p><p>
Join our PDD team and lead the function that sets the standard for how Qatar Airways serves its passengers onboard, and champions the coherence of the entire journey around it.</p><p><b>
About the Role</b></p><p>
As Manager, CX Strategy and Excellence, you will be the strategic and analytical core of the Customer Experience Design team, reporting directly to the Senior Manager, Customer Journey Design and Standards. You will develop and maintain the strategic frameworks, performance tools, and analytical outputs that enable the team to set rigorous inflight service standards and champion the coherence of the end-to-end passenger journey with confidence and credibility.</p><p>
This role is not a research and insight management role. The PDD Research and Strategy function owns the division's research, insight, and intelligence capability &mdash; and it is that function that commissions, manages, and produces the research and strategic intelligence that informs the work of this team. Your role is to work in close alignment with Research and Strategy, drawing on their outputs intelligently, translating them into CX-specific frameworks and recommendations, and feeding CX performance data and journey insight back into that function to enrich the division's shared intelligence base. You bring the CX lens to the intelligence &mdash; you do not replicate the intelligence function itself.</p><p>
This is a role for a structured, analytically strong thinker who can translate research and data into compelling standards frameworks, performance tools, and strategic recommendations &mdash; and who thrives in a collaborative environment where influence is achieved through the quality of thinking rather than the ownership of resources.</p><p><b>
As part of your role, your responsibilities will be inclusive of, but not limited to the following:</b></p><p><b>
CX Strategy and Framework Development</b></p><ul><li>
Develop and maintain the strategic frameworks that underpin Qatar Airways' inflight service standards and end-to-end journey alignment work, ensuring they are evidence-based, current, and fit for purpose</li><li>
Work in structured alignment with the Senior Manager, Research and Strategy to draw on the division's research and intelligence outputs, translating them into CX-specific strategic frameworks, service standards inputs, and journey alignment recommendations</li><li>
Feed CX performance data, mystery shopping outputs, and journey insight back into the Research and Strategy function, ensuring the division's shared intelligence base reflects the realities of the passenger experience across all touchpoints</li><li>
Support the Senior Manager in developing strategic papers, executive presentations, and cross-functional alignment materials that advance the CX agenda within PDD and across the broader organisation</li></ul><p><b>
Standards Excellence and Continuous Improvement</b></p><ul><li>
Support the Senior Manager in developing and maintaining Qatar Airways' inflight service standards documentation, ensuring standards are clear, current, operationally practical, and reflective of the onboard product that PDD designs and develops across the full journey</li><li>
Develop and maintain the CX performance framework, including KPIs, measurement methodologies, and reporting structures that give leadership a clear and consistent view of service quality across the operation</li><li>
Lead the continuous improvement process for inflight service standards, identifying gaps, developing improvement proposals, and tracking implementation through to measurable outcome</li><li>
Ensure standards documentation reflects current onboard product &mdash; working closely with aircraft interiors, IFEC, food and beverage, and amenities teams within PDD to maintain alignment between product standards and service standards</li></ul><p><b>
CX Performance and Insight Application</b></p><ul><li>
Apply research and intelligence outputs from the Research and Strategy function to develop CX-specific performance insights, identifying trends, patterns, and opportunities in the passenger experience data that inform standards development and journey alignment priorities</li><li>
Manage the analytical outputs of the mystery shopping programme, working with the data to produce clear, actionable performance reports that feed directly into service standards improvement and cross-functional alignment</li><li>
Monitor industry trends and best practice in customer experience, service design, and journey management &mdash; drawing on the Research and Strategy function's intelligence outputs as the primary source, and supplementing with CX-specific horizon scanning where relevant</li></ul><p><b>
Team and Stakeholder Coordination</b></p><ul><li>
Coordinate the CX team's workplan and delivery calendar, ensuring priorities are clear, deadlines are met, and the Senior Manager is well-supported in managing the function's overall agenda</li><li>
Build effective working relationships with the Research and Strategy function and other strategy and insight teams across PDD, ensuring the CX team operates as an informed, aligned, and non-duplicative contributor to the division's overall intelligence and strategy capability</li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualification
</b></h3></div></div><div><div><div><div><p><b>About You</b></p><p>
Bachelor's Degree in Business, Hospitality, Service Design, or a related discipline. Minimum 7 years of experience in customer experience strategy, service standards development, or a closely related discipline, with a track record of delivering high-quality strategic outputs that have informed senior decision-making.</p><p><b>
Essential</b></p><ul><li>
Proven experience in CX strategy, service standards development, or customer experience excellence in a premium or complex multi-touchpoint environment</li><li>
Strong analytical skills with the ability to apply research and insight outputs to develop clear, evidence-based CX frameworks and recommendations &mdash; without owning the research function itself</li><li>
Experience developing and maintaining performance frameworks, KPIs, and service measurement methodologies</li><li>
Demonstrated ability to work in close alignment with research and insight functions, drawing intelligently on shared intelligence outputs rather than replicating them</li><li>
Excellent written communication skills with the ability to produce clear standards documentation, strategic frameworks, and executive-level presentations</li><li>
Strong project coordination and organisational skills, with the ability to manage multiple workstreams simultaneously and maintain rigour under pressure</li><li>
Candidates from premium hospitality, luxury travel, service design, or consumer experience backgrounds are strongly encouraged to apply</li></ul><p><b>
Preferred</b></p><ul><li>
Experience working within or alongside a service standards or product development function, with an understanding of how physical product and service delivery interact</li><li>
Familiarity with mystery shopping data analysis and service audit methodologies</li><li>
Exposure to journey mapping tools and customer experience design frameworks</li><li>
Experience contributing to or working alongside a centralised research and insight function in a complex, multi-disciplinary organisation</li></ul><p><b>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p><p>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.</p><p><b>
How to apply</b></p><p>
If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.</p><br>
<p></p>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=26000089</div></div></div></div></div></div></div></div><div></div>

Manager Customer Experience Strategy and Excellence | Product Development and Design

Global Industries Intelligence

<p>Job Description: Sales Intern (B2B)</p><p><b>Company:</b> Global Industries Intelligence<br/><b>Location:</b> Karachi, Pakistan (On-site/Hybrid)<br/><b>Department:</b> Sales &amp; Business Development<br/><b>Duration:</b> 3&ndash;6 Months (Internship)<br/><b>Reports To:</b> Sales Manager / Business Development Manager</p><p>About the Company</p><p>Global Industries Intelligence (GII) is a professional training and consulting organization specializing in corporate training, certifications, conferences, and workforce development solutions across industries including Oil &amp; Gas, Energy, Manufacturing, Utilities, Finance, and Government sectors.</p><p>Position Summary</p><p>We are seeking a motivated and energetic Sales Intern (B2B) to support our sales and business development team in identifying prospective corporate clients, generating leads, conducting market research, and assisting in the promotion of training programs and corporate learning solutions.</p><p>This internship provides hands-on exposure to B2B sales, lead generation, client relationship management, and corporate training sales.</p><p>Key ResponsibilitiesLead Generation &amp; Prospecting</p><ul><li>Research and identify potential corporate clients through LinkedIn, company websites, industry directories, and databases.</li><li>Build and maintain a database of prospects and decision-makers.</li><li>Generate qualified leads for training programs and corporate learning solutions.</li><li>Update CRM and sales records regularly.</li></ul><p>Sales Support</p><ul><li>Assist the sales team in preparing proposals, quotations, and client presentations.</li><li>Support follow-up activities with prospective and existing clients.</li><li>Schedule meetings and coordinate appointments with potential customers.</li><li>Assist in preparing sales reports and pipeline updates.</li></ul><p>Market Research</p><ul><li>Conduct industry and competitor research.</li><li>Identify emerging training needs and market opportunities.</li><li>Gather information on target organizations and key decision-makers.</li></ul><p>Client Engagement</p><ul><li>Support email marketing and outreach campaigns.</li><li>Assist in responding to client inquiries.</li><li>Maintain professional communication with prospective clients.</li></ul><p>Administrative Support</p><ul><li>Maintain accurate sales documentation.</li><li>Assist in event and training program coordination.</li><li>Support data entry and reporting activities.</li></ul><p>Required Qualifications</p><ul><li>Bachelor's degree (completed or currently pursuing) in Business Administration, Marketing, Sales, Management, or a related field.</li><li>Strong communication and interpersonal skills.</li><li>Proficiency in Microsoft Office (Excel, Word, PowerPoint).</li><li>Basic understanding of B2B sales concepts.</li><li>Familiarity with LinkedIn and online research tools.</li><li>Strong organizational and time-management skills.</li></ul><p>Preferred Skills</p><ul><li>Experience with CRM software is a plus.</li><li>Knowledge of corporate training and professional development industry.</li><li>Confidence in making business calls and sending professional emails.</li><li>Ability to work independently and as part of a team.</li></ul><p>Learning Opportunities</p><ul><li>Exposure to international B2B sales processes.</li><li>Corporate training and consulting industry experience.</li><li>Lead generation and business development techniques.</li><li>Proposal development and client engagement.</li><li>CRM and sales pipeline management.</li><li>Professional communication and negotiation skills.</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Number of qualified leads generated per month.</li><li>Accuracy and completeness of CRM data.</li><li>Number of client meetings scheduled.</li><li>Follow-up completion rate.</li><li>Contribution to sales pipeline development.</li><li>Market research reports completed.</li></ul><p>Benefits</p><ul><li>Internship Certificate upon successful completion.</li><li>Hands-on B2B sales experience.</li><li>Mentorship from experienced sales professionals.</li><li>Opportunity for permanent employment based on performance.</li><li>Professional development and networking opportunities.</li></ul><p>Pay: Rs25,000.00 - Rs30,000.00 per month</p><p>Work Location: In person</p>

Sales Intern (B2B Indoor Sales)

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