manager call center

Sybrid Careers

<div>
 
 About The Role
 
 
 
 We are looking for a dynamic
 
 Manager
 
 to lead our call center operations, preferably in telecom or technical campaigns. The ideal candidate will have strong leadership skills, operational expertise, and a proven track record in managing teams and achieving KPIs.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead and manage overall call center operations
 </li>
 <li>
 Monitor and improve team performance
 </li>
 <li>
 Ensure service quality and operational efficiency
 </li>
 <li>
 Develop strategies to meet and exceed KPIs
 </li>
 <li>
 Coordinate with senior management for reporting and improvements
 
 
 </li>
 </ul>
 
 Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 4&ndash;5 years of relevant call center experience (telecom or technical campaigns preferred)
 </li>
 <li>
 Educational background in Telecom, Electrical, Software Engineering, or Computer Science
 </li>
 <li>
 Strong leadership and team management skills
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Career growth opportunities
 </li>
 <li>
 Professional and dynamic work environment
 </li>
 </ul>
</div>

Manager – Call Center Operations

<div>
 
 About The Role
 
 
 
 We are hiring an
 
 Assistant Manager
 
 to support our call center operations. This role is ideal for a proactive professional with experience in telecom or technical campaigns, who can coordinate teams and ensure smooth operational execution.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support daily call center operations
 </li>
 <li>
 Monitor team performance and ensure service quality
 </li>
 <li>
 Assist in reporting and campaign management
 </li>
 <li>
 Support the Manager in achieving KPIs and operational goals
 
 
 </li>
 </ul>
 
 Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 3&ndash;4 years of relevant call center experience (telecom or technical campaigns preferred)
 </li>
 <li>
 Educational background in Telecom, Electrical, Software Engineering, or Computer Science
 </li>
 <li>
 Strong coordination and analytical skills
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Growth and leadership development opportunities
 </li>
 <li>
 Collaborative and professional work environment
 </li>
 </ul>
</div>

Assistant Manager – Call Center Operations

Collab BPO

Job Title: Sales Trainer / Sales Manager (Call Center)We are looking for a dynamic and experienced Sales Trainer / Sales Manager to lead, train, and develop our call center sales team for international campaigns. The ideal candidate will be responsible for driving team performance, improving sales strategies, and developing agents&rsquo; communication and accent skills to meet global client standards.Key Responsibilities:<ul><li>Train and mentor sales representatives on sales techniques, objection handling, and closing strategies.</li><li>Conduct accent development sessions to improve agents&rsquo; pronunciation, clarity, and confidence for international clients.</li><li>Lead and manage the sales team to achieve daily, weekly, and monthly targets.</li><li>Monitor calls, analyze performance, and provide coaching and constructive feedback.</li><li>Develop training materials, call scripts, and performance improvement plans.</li><li>Maintain high standards of call quality, communication, and productivity.</li></ul>Requirements:<ul><li>3+ years of experience in call center sales, sales training, or sales team management.</li><li>Strong expertise in sales coaching and team leadership.</li><li>Excellent command of English communication and accent development.</li><li>Experience working with US or Canadian campaigns.</li><li>Strong ability to motivate, train, and manage sales teams.</li></ul>Preferred Candidates:<ul><li>Canadian Return or American Return candidates will be highly preferred.</li><li>Previous experience in international call center environments.</li></ul>Salary: PKR 100,000 &ndash; 300,000 (Based on experience and expertise)What We Offer:<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Leadership role with career growth opportunities</li><li>Opportunity to build and lead a high-performing international sales team</li></ul>If you have the ability to train, lead, and transform sales teams into top performers, we encourage you to apply.Pay: Rs100,000.00 - Rs300,000.00 per hourWork Location: In person

Sales Trainer / Sales Manager (Call Center)

Abacus Outsourcing

Abacus is seeking a highly experienced Senior Manager Operations with strong fintech and financial services contact center experience to lead large-scale, high-volume operations. This role is critical to ensuring secure, compliant, and high-quality service delivery across customer-facing fintech support environments.Key Responsibilities<ul><li>Lead end-to-end contact center operations supporting fintech, digital banking, payments, or financial services customers across voice and digital channels.</li><li>Ensure consistent achievement of SLAs, KPIs, CSAT, quality, and regulatory compliance standards (KYC, AML, data security).</li><li>Manage Operations Managers, Team Leads, and cross-functional support teams (QA, WFM, Training).</li><li>Drive workforce planning, productivity optimization, and performance management in high-volume environments.</li><li>Act as a senior escalation point for clients, regulators (where applicable), and internal stakeholders.</li><li>Lead continuous improvement and automation initiatives to enhance efficiency, risk control, and customer experience.</li><li>Ensure strict adherence to data privacy, fraud prevention, and information security policies.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (Master&rsquo;s preferred).</li><li>7&ndash;10+ years of experience in fintech, digital banking, financial services BPO, or regulated contact center operations.</li><li>Strong exposure to SLA-driven, compliance-heavy customer support environments.</li><li>Proven leadership experience managing large, multi-layered operational teams.</li><li>Solid understanding of financial products, customer verification processes, dispute handling, and transaction support.</li><li>Excellent communication, analytical, and stakeholder management skills.</li></ul>Benefits<ul><li>2 Days Off per Week</li><li>EOBI</li><li>Medical &amp; Life Insurance (IPD + OPD)</li><li>Annual, Casual &amp; Sick Leaves</li><li>Performance-Based Annual Increment</li><li>Ramadan Bonus</li><li>Fuel Allowance</li><li>Provident Fund</li></ul>Job Type: Full-timePay: Rs250,000.00 - Rs300,000.00 per monthWork Location: In person

Senior Manager Operations – Call Center (Fintech/BPO)

NearU Services

Contact Center Workforce Manager
 Location: Charlotte, NC
 Department: National Booking Center
 Reports To: Director of Operations / Call Center Operations
 
Role Overview: 
The NearU National booking center is a centralized appointment setting contact center for NearU supported home services companies. The Contact Center Workforce Manager is responsible for ensuring the National Booking Center shifts are staffed correctly, at the right times, with the right people This role owns forecasting, scheduling, intraday management, and real-time adherence to optimize service levels, employee experience, and operational efficiency.
 This position plays a critical role in balancing customer demand, agent availability, and business objectives while supporting the continued growth and operational maturity of the National Booking Center.
 
Key Responsibilities: 
Workforce Planning & Forecasting
 <ul>
<li>Forecast call volume and staffing needs using historical data, trends, seasonality, and business inputs</li>
<li>Develop short-term and long-term staffing models to support service level and operational targets</li>
<li>Perform manual forecasting and scenario modeling when automated tools, clean data, or systems are unavailable</li>
</ul>
Scheduling & Capacity Management
 <ul>
<li>Build and maintain agent schedules aligned to forecasted demand</li>
<li>Manage intraday schedules including breaks, lunches, meetings, training, and special assignments</li>
<li>Make real-time schedule adjustments to address volume fluctuations, absenteeism, or operational changes</li>
</ul>
Real-Time Management & Adherence
 <ul>
<li>Monitor schedule adherence and conformance throughout the day</li>
<li>Identify adherence trends, risks, and gaps; surface insights to leadership</li>
<li>Partner with supervisors and managers to correct intraday performance issues quickly and effectively</li>
</ul>
Reporting & Analysis
 <ul>
<li>Produce workforce reports related to adherence, utilization, shrinkage, and staffing effectiveness</li>
<li>Analyze workforce performance data and recommend improvements to forecasts, schedules, and processes</li>
<li>Translate data into clear, actionable insights—not just dashboards that look cool in meetings</li>
</ul>
Technology & Optimization
 <ul>
<li>Utilize workforce management and contact center tools to support forecasting, scheduling, and intraday management</li>
<li>Support the implementation and optimization of new workforce management or forecasting software</li>
<li>Partner with Operations, IT, and vendors to improve forecasting accuracy and tool adoption</li>
</ul>
Cross-Functional Collaboration
 <ul>
<li>Collaborate with Operations, Training, QA, and Leadership to align staffing with business priorities</li>
<li>Support special initiatives such as new program launches, seasonal demand shifts, and operational pilots</li>
</ul>
Required Qualifications: 
<ul>
<li>2+ years of experience in workforce management or workforce coordination within a contact center environment</li>
<li>Demonstrated experience with manual forecasting techniques</li>
<li>Erlang calculations</li>
<li>Strong understanding of forecasting, scheduling, adherence, and intraday management</li>
<li>Advanced Excel and data analysis skills (pivot tables, formulas, trend analysis)</li>
<li>Ability to communicate workforce insights clearly to operational and executive leaders</li>
<li>Strong organizational skills and the ability to manage competing priorities in a fast-paced environment</li>
</ul>
Preferred Qualifications
 <ul>
<li>ServiceTitan Contact Center Pro (CCP) or similar contact center platforms preferred</li>
<li>Experience implementing or supporting new workforce management or forecasting software</li>
<li>Exposure to multi-skill, multi-queue, or multi-brand contact center environments</li>
<li>Familiarity with service level, occupancy, shrinkage, and utilization metrics</li>
</ul>
What Success Looks Like
 <ul>
<li>Forecasts leadership trusts</li>
<li>Schedules that match demand</li>
<li>Strong schedule adherence without micromanagement</li>
</ul>

Workforce Manager - National Booking Center

Great Pickup Ltd

Job TitleBusiness Development Manager &ndash; Call Center (Medical Billing / ACA / BPO Campaigns)Company: International BPO &amp; Call Center Services ProviderSalary: Competitive + High Commission + Performance BonusesAbout the CompanyWe are a fast-growing international call center and BPO company providing services to clients in the USA, UK, and Europe. Our operations include customer support, medical billing, ACA campaigns, insurance, and other outbound/inbound call center services.To expand our global client base, we are looking for an experienced Business Development Manager with strong connections in US campaigns such as ACA, Medicare, Medical Billing, Final Expense, Solar, and other call center programs.Key Responsibilities<ul><li>Generate new business opportunities for call center campaigns.</li><li>Secure contracts for ACA, Medicare, Medical Billing, Insurance, Solar, and other US campaigns.</li><li>Build relationships with US-based brokers, aggregators, and campaign providers.</li><li>Negotiate campaign pricing, payouts, and contracts.</li><li>Manage the client onboarding process for new campaigns.</li><li>Coordinate with the operations team to launch and scale campaigns.</li><li>Identify new BPO opportunities in healthcare and insurance sectors.</li><li>Maintain a pipeline of campaign providers and clients.</li></ul>Required Experience✔ Minimum 3&ndash;5 years experience in BPO / call center business development ✔ Strong experience in ACA campaigns or medical billing processes ✔ Existing connections with US campaign providers or brokers ✔ Proven track record of bringing campaigns to call centers ✔ Strong negotiation and communication skills ✔ Understanding of dialer systems, lead generation, and compliance requirementsPreferred ExperienceExperience with campaigns such as:<ul><li>ACA (Affordable Care Act)</li><li>Medicare / Medicare Advantage</li><li>Medical Billing / Revenue Cycle Management</li><li>Final Expense Insurance</li><li>Solar Energy Campaigns</li><li>Debt Settlement / Debt Relief</li><li>Inbound or Outbound Sales Campaigns</li></ul>What We OfferPROFIT SHARING FOR THE RIGHT CANDIDATE✔ Attractive base salary + high commissions ✔ Opportunity to work with international clients ✔ Long-term growth in a rapidly expanding BPO company ✔ Ability to build and manage multiple campaigns simultaneouslyJob Type: Full-timePay: Rs100,000.00 - Rs300,000.00 per monthWork Location: In person

Business Development Manager

Concentrix

<div>Job Title:
Operations Manager - Luxury retail and Call center
Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
<h2 class="jobSectionHeader">Essential Functions/Core Responsibilities
</h2><ul><li>Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed 
</li></ul><ul><li>Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) 
</li></ul><ul><li>Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization&rsquo;s policies and applicable legal requirements 
</li></ul><ul><li>Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) 
</li></ul><ul><li>Create and maximize relationships with client partners 
</li></ul><ul><li>Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance 
</li></ul><ul><li>Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching 
</li></ul><ul><li>Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner 
</li></ul><ul><li>Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement 
</li></ul><ul><li>Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements 
</li></ul><ul><li>Attend business reviews with the client 
</li></ul><ul><li>Handle a team of team leaders 
</li></ul><h2 class="jobSectionHeader">Candidate Profile
</h2><ul><li>Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred 
</li></ul><ul><li>Call center experience preferred 
</li></ul><ul><li>Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback 
</li></ul><ul><li>Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal 
</li></ul><ul><li>Work well under pressure and follow through on items to completion while maintaining professional demeanor 
</li></ul><ul><li>Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates 
</li></ul><ul><li>Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment 
</li></ul><ul><li>Demonstrated ability to mentor, coach and provide direction to a team of employees 
</li></ul><ul><li>Willingness to work a flexible schedule 
</li></ul><h2 class="jobSectionHeader">Career Framework Role
</h2>Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees. 
<h2 class="jobSectionHeader">Disclaimer
</h2>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:</div>

Operations Manager - Luxury retail and Call center

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