manager call center

Spread Peace Solution

Job Description: We are looking for an experienced Call Center Manager to lead and manage daily operations. You will handle team performance, client communication, and campaign execution. You must have strong leadership skills and a clear understanding of call center workflows.Key Responsibilities:<ul><li>Manage and supervise call center agents</li><li>Handle multiple campaigns and ensure performance targets are met</li><li>Communicate with clients and manage relationships</li><li>Negotiate campaign terms and pricing with clients</li><li>Monitor call quality and improve team performance</li><li>Prepare reports and track KPIs</li><li>Train and support team members</li></ul>Requirements:<ul><li>Minimum 5 years of experience in the call center industry</li><li>Proven experience managing campaigns</li><li>Strong client handling and negotiation skills</li><li>Good communication and leadership abilities</li><li>Ability to work under pressure and meet targets</li></ul>Preferred Skills:<ul><li>Experience in outbound and inbound campaigns</li><li>Knowledge of CRM tools</li><li>Strong problem solving skills</li></ul>Pay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

CALL CENTER MANAGER

I Tech

Call Center Freshers &ndash; U.S. Telesales | Night Shift | DHA LahoreLocation: DHA Phase 06, Lahore (On-site) Job Type: Full-Time Campaign: U.S. Truck Dispatch Shift: 06:00 PM &ndash; 03:00 AM (Monday&ndash;Friday) Salary: PKR 35,000 &ndash; 45,000 + Uncapped CommissionJob OverviewWe are hiring Call Center Freshers for our U.S. Truck Dispatch Sales Campaign. A great opportunity to start your career in international telesales and BPO.No experience required &mdash; full training and live call support provided.Key Responsibilities<ul><li>Make outbound calls to U.S. customers</li><li>Promote auto transport services</li><li>Convert leads into sales</li><li>Handle objections and follow-ups</li><li>Update CRM and meet targets</li></ul>Requirements<ul><li>Good English communication skills</li><li>Confident and sales-driven mindset</li><li>Willing to work night shift</li><li>Available for on-site work in Lahore</li></ul>Benefits<ul><li>Fixed salary + uncapped commission</li><li>Paid training and onboarding</li><li>Weekends off (Saturday &amp; Sunday)</li><li>Growth opportunities in BPO</li></ul>Apply NowStart your career in U.S. telesales. Apply today.Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Freshers | DHA Lahore

PAC College Private Limited

Education: Minimum Intermediate or Bachelor&rsquo;s or Master's Degree Location: Lahore Employment Type: Full-Time/InternshipJob Overview:We are seeking a motivated Intern to manage student inquiry calls, guide prospective students about PAC programs, and support the admissions team. The role focuses on handling admission-related outbound and inbound calls and ensuring timely follow-ups to increase conversions.* Successful Internship may lead to permanent position.Key Responsibilities:<ul><li>Make inquiry calls to prospective students for admissions.</li><li>Handle inbound calls and provide accurate information about PAC programs</li><li>Maintain inquiry logs and update data in the admission system.</li><li>Follow up on leads regularly until final admission.</li><li>Assist students with admission procedures, requirements, and deadlines.</li><li>Coordinate with the admissions department for walk-in or referred students.</li><li>Respond to WhatsApp, SMS, and email admission queries when required.</li><li>Ensure professional and courteous communication at all times.</li></ul>Required Skills &amp; Competencies:<ul><li>Good communication skills and confident telephone handling.</li><li>Ability to explain courses and guide students clearly.</li><li>Basic MS Office and data entry knowledge.</li><li>Good follow-up skills and attention to detail.</li><li>Positive attitude, polite behavior, and strong listening skills.</li><li>Ability to work in a fast-paced admissions environment.</li></ul>Eligibility Criteria:<ul><li>Fresh (Must have good communication) or experienced candidates can apply.</li><li>Prior experience in call center or admissions will be an advantage.</li><li>Training will be provided</li></ul>Job Type: InternshipWork Location: In personJob Types: Full-time, InternshipWork Location: In personPay: Rs15,000.00 per hourWork Location: In person

Intern Required- Call Agents

MedCure, Inc.

<div>
 
 
 Job Summary:
 
 
 
 
 
 The Manager of Coordination &amp; Donor Services' primary responsibility is to coordinate and direct the donation process for whole body donors. The Manager of Coordination &amp; Donor Services will work closely with funeral homes, hospices, and donor families in coordinating care. The Manager of Coordination &amp; Donor Services must possess natural empathy and sincerity to counsel grieving families. The Manager of Coordination &amp; Donor Services provides supervisory skills in ensuring efficient and error-free processes through guiding, training, instructing and auditing Donation Coordination department members.
 
 
 
 
 
 Essential Tasks:
 
 
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 Manage staffing levels, donation protocols, and compliance with AATB regulations.
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 Ensure that appropriate documentation is signed and approvals obtained in all donor cases.
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 Develop training modules when required and act as trainer for newly hired staff if necessary.
 </li>
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 Assign driver and transport services' schedules with respect to movement of donors.
 </li>
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 Interact with Quality Assurance, Business Development, Lab or Marketing when necessary to ensure donation procedures are complied with and communications with donor families conform with accepted guidelines.
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 Investigate complaints and provide resolution when required.
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 Provide reports to senior management as needed including but not limited to: call analysis data, donor statistics, hours worked and expenses.
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 Serve as departmental point of contact during audits.
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 Apply advanced knowledge of the donor process in problem-solving, relationship building and fielding questions from the coordination staff.
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 Manage the coordination schedule and provide coverage for temporary staff shortages.
 </li>
 &nbsp;&nbsp;
 
 
 Accountability:
 
 
 
 Frequently, the Manager of Coordination &amp; Donor Services' decisions and actions strongly impact the company's revenue, operations, reputation, and/or customer satisfaction. The Manager of Coordination &amp; Donor Services makes independent decisions but is guided by routine procedures, established guidelines, and clearly stated standards. The Manager of Coordination &amp; Donor Services performs work under minimal supervision.
 
 &nbsp;
 
 
 Knowledge and Skills:
 
 
 <ul>
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 Strong management skills
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 Ability to delegate supervisory tasks to the Coordination Supervisor
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 Efficiently utilize office machinery
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 Complete tasks using computer software at an advanced skill level
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 Provide excellent customer service via all instruments of communication, both internally and externally
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 Comfortably interact with funeral homes, hospice programs, hospitals, and building maintenance vendors
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 </ul>
</div>

Scaleup Connect

Call Center Manager<ul><li>Location: Lahore, Punjab, Pakistan</li><li>Job Type: Full-time</li><li>Work Mode: On-site</li><li>Schedule: Monday to Saturday, 9:30 AM &ndash; 6:00 PM</li><li>Gender Preference: Male</li></ul>About the RoleScaleup Connect is hiring a Call Center Manager on behalf of its client. We are looking for an experienced operations leader responsible for overall call center performance, including team management, service quality, KPI achievement, customer satisfaction improvement, and cost control &mdash; ensuring efficient and stable day-to-day operations.Key Responsibilities<ul><li>Oversee daily call center operations and ensure SLA compliance</li><li>Define and monitor KPIs such as call answer rate, response time, and customer satisfaction</li><li>Manage and train agents and team leaders to continuously improve performance</li><li>Optimize call handling processes to enhance efficiency and customer experience</li><li>Handle escalated customer complaints and critical issues</li><li>Coordinate with sales, technical, and other departments</li><li>Control operational costs and improve resource utilization</li><li>Prepare regular reports and improvement plans</li></ul>Requirements<ul><li>Diploma or above &mdash; Bachelor's degree preferred</li><li>At least 4 years of call center experience, with 2+ years in a managerial role</li><li>Familiar with call center KPIs and SLAs</li><li>Strong leadership and communication skills</li><li>Ability to work under pressure and solve problems effectively</li><li>Proficient in MS Office and call center systems</li><li>Good command of English (working proficiency required)</li></ul>Preferred Qualifications<ul><li>Experience in e-commerce, after-sales, or technical support call centers</li><li>Experience managing multilingual teams (English + Urdu) is a plus</li><li>Familiarity with CRM systems such as Salesforce</li></ul>Pay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

Call Center Manager

Herbiotics health care

We&rsquo;re Hiring: Customer Success ManagerHerbiotics Health Care is looking for a skilled and confident Female Call Center Manager to lead our customer support team. If you have strong leadership abilities, excellent communication skills, and experience in managing call center operations, we&rsquo;d love to hear from you.Location : Susan Road FaisalabadKey Responsibilities:<ul><li>Manage and supervise daily call center operations</li><li>Train, guide, and monitor team performance</li><li>Ensure high-quality customer service and satisfaction</li><li>Handle difficult calls and solve customer concerns</li><li>Maintain reports and improve operational efficiency</li></ul>Requirements:<ul><li>Proven experience in a call center or similar role</li><li>Strong leadership and team management skills</li><li>Excellent communication and problem-solving abilities</li><li>Ability to work in a fast-paced environment</li></ul>Apply Now: Send your CV to HR@herbiotics.com.pk Contact: 0309-8845665Job Type: Full-timeWork Location: In person

Customer Success Manager

ProEdge Remodeling

ATTENTION CALL CENTER MANAGER PROFESSIONALS:TAKE YOUR CAREER TO THE NEXT LEVEL - POTENTIAL EARNINGS UP TO $75,000K ++Established in 1961, ProEdge Remodeling has become one of the fastest growing home improvement companies in the New York, New England &amp; Mid-Atlantic regions. Recently recognized by Qualified Remodeler as among the Top 200 Home Improvement Professionals in the country, ProEdge is committed to expanding its service areas without losing sight of our signature local expertise or long-held tradition of providing great customer care.We are also proud to announce that KOHLER&reg; has selected ProEdge Remodeling as their exclusive bath and shower remodeling partner for the New York market.ALL CANDIDATES MUST HAVE AT LEAST 3 YEARS OUTBOUND CALL CENTER EXPERIENCEDue to our tremendous growth and fast-paced environment at our high-volume call center in Windsor, CT, we are only interested in speaking with Call Center Management professionals with a proven track record in an outbound call center setting. You will be interacting by phone with homeowners who have expressed interest in our products:The Call Center Assistant Manager must have:<ul><li>Call Center supervisory experience (required)</li><li>Minimum 3 years of outbound call center experience with a focus on appointment setting</li><li>Excellent telephone and inter personal communication skills</li><li>Strong ability in recruiting, training and developing other call center agents</li><li>Solid organizational abilities</li><li>Positive mental attitude</li><li>Competitive drive</li><li>High energy and motivation level</li><li>Strong will to succeed</li><li>Desire to learn, set and achieve goals</li></ul>We offer:<ul><li>Competitive salary with the best compensation package in the industry</li><li>Performance bonus and incentive plan</li><li>Advancement opportunity</li><li>Full benefits package including health, vision &amp; dental</li><li>PT/FT shift positions available</li><li>Fun team-oriented workplace with special events, outings, contests &amp; more</li></ul>Here at ProEdge Remodeling, we cultivate a team-oriented workplace that fosters mutual purpose, personal development and growth. We offer top income, paid training, 401k, full benefits, performance based rewards, bonuses and more.If you are looking for a long-term sales career where you can achieve your personal and professional goals, we&rsquo;d like to talk to you about joining our team--contact us today!Job Types: Full-time, Part-timePay: $35,000.00 - $75,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li></ul>Ability to Relocate:<ul><li>Windsor, CT 06095: Relocate before starting work (Preferred)</li></ul>Work Location: In person

Call Center Assistant Manager In Windsor, CT

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CALL CENTER MANAGER

Call Center Freshers | DHA Lahore

Intern Required- Call Agents

CALL CENTER MANAGER

Call Center Manager

Customer Success Manager

Call Center Assistant Manager In Windsor, CT