manager call center

Abacus Outsourcing

Job Title: Assistant Manager Call Center OperationsWorking Hours: Rotational ShiftsDescription: Are you a results-driven leader with a passion for operational excellence? Abacus is looking for an experienced and dynamic Assistant Manager Call Center Operations to join our growing team in Lahore. This is an exciting opportunity to take a key role in managing BPO projects, driving team performance, and ensuring outstanding service delivery to our clients.Key Responsibilities:Oversee day-to-day operations of one or more BPO projects (inbound/outbound/customer service/back-office).Monitor team performance to ensure KPIs, SLAs, and quality targets are consistently met.Conduct daily team huddles, coaching sessions, and performance reviews to foster a high-performing culture.Collaborate closely with QA and Training teams to identify skill gaps and deliver targeted improvement plans.Analyze performance data and prepare detailed reports with actionable insights for senior management.Handle client escalations with professionalism and ensure timely resolution.Drive process improvements to enhance operational efficiency and customer satisfaction.Ensure compliance with company policies, regulatory standards, and industry best practices.Support workforce planning including scheduling, resource allocation, and attendance tracking.Qualifications &amp; Requirements:Bachelor's/Master's degree in Business Administration, Management, or a related field.4&ndash;6 years of experience in BPO operations, including 2&ndash;3 years in a supervisory or assistant managerial role.Strong grasp of BPO workflows, KPIs, and quality assurance standards.Excellent leadership, communication, and interpersonal skills.Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.Proficiency in MS Office, CRM systems, and performance monitoring dashboards.Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li><li>Master's (Preferred)</li></ul>Experience:<ul><li>Minimum BPO Operations Managing: 2 years (Required)</li></ul>Work Location: Lahore, In personJob Type: Full-timePay: Up to Rs200,000.00 per monthWork Location: In person

Assistant Manager Call Center Operations

Tech zone consultancy

About Us:Travels Hook (Pvt) Ltd is a leading travel and customer support call center, known for delivering top-quality customer service and travel solutions in the UK and GCC markets. We&rsquo;re growing fast and looking for a dynamic, result-driven HR Manager to manage recruitment, employee engagement, and performance for our call center operations.Position: HR Manager &ndash; Call CenterJob Type: Full-Time (On-site) Shift: Day/Night (Flexible)Key Responsibilities:<ul><li>Manage end-to-end recruitment for call center staff (agents, team leads, QA, etc.)</li><li>Conduct HR interviews, onboarding, and employee documentation.</li><li>Develop and implement HR policies, attendance systems, and performance reviews.</li><li>Handle staff motivation, retention, and disciplinary procedures.</li><li>Maintain a healthy and professional work environment.</li><li>Coordinate with management for monthly reporting and payroll support.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or Master&rsquo;s in HR, Business, or a related field.</li><li>Minimum 1&ndash;2 years&rsquo; HR experience in a call center or BPO.</li><li>Excellent communication &amp; interpersonal skills.</li><li>Strong command over English and Urdu.</li><li>Ability to work in a fast-paced and target-driven environment.</li><li>Female candidates are highly encouraged to apply.</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs60,000.00 per monthWork Location: In person

HR Manager – Call Center (Female Preferred)

Keune Cosmetics Pakistan

Position Summary:The Quality Assurance Manager is responsible for overseeing the quality monitoring and improvement programs across all call center operations. This role ensures that customer interactions (inbound, outbound, chat, and email) meet company standards for excellence in service, compliance, and efficiency. The QA Manager will lead a team of analysts to identify training opportunities, develop performance improvement initiatives, and collaborate with operations and training teams to enhance customer experience.Key Responsibilities:<ul><li>Develop, implement, and maintain a comprehensive Quality Assurance framework for call center operations.</li><li>Lead and manage a team of Quality Analysts to monitor, evaluate, and provide feedback on agent interactions.</li><li>Define quality metrics, scorecards, and calibration processes to ensure consistency and fairness.</li><li>Conduct regular audits of calls, emails, and chat interactions for accuracy, compliance, and service excellence.</li><li>Analyze QA data and trends to identify process gaps, performance issues, and training needs.</li><li>Partner with Training and Operations teams to design and deliver targeted coaching and development programs.</li><li>Ensure compliance with company policies, data protection regulations, and industry standards.</li><li>Prepare and present QA performance reports and actionable insights to senior management.</li><li>Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.</li><li>Lead regular calibration sessions with internal and client stakeholders to align quality expectations.</li><li>Manage QA tools, forms, and software to ensure effective quality monitoring processes.</li></ul>Qualifications and Experience:<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or a related field (Master&rsquo;s preferred).</li><li>5&ndash;8 years of experience in a call center or BPO environment, with at least 3 years in a QA leadership role.</li><li>Strong knowledge of contact center operations, KPIs, and quality frameworks.</li><li>Experience with QA tools and CRM systems (e.g., NICE, Verint, Five9, Zendesk, Salesforce).</li><li>Proven track record of driving service quality improvements and customer satisfaction.</li><li>Excellent analytical, communication, and leadership skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Strong attention to detail and process orientation.</li></ul>Key Competencies:<ul><li>Leadership and team management</li><li>Data-driven decision-making</li><li>Coaching and feedback delivery</li><li>Customer-centric mindset</li><li>Process improvement and innovation</li><li>Collaboration and stakeholder management</li></ul>Performance Metrics:<ul><li>Quality score improvement (target vs. actual)</li><li>Reduction in repeat errors / customer complaints</li><li>Calibration accuracy across QA and Ops teams</li><li>Agent performance improvement post-feedback</li><li>Customer satisfaction (CSAT) and First Call Resolution (FCR) rates</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Manager Quality Assurance Inbound/Out Bound call center

LEAD Development

Call Centre Executive for Owner Association and Property Management May 28, 2025 Call Centre Executive for Owner Association and Property Management As a Call Centre Executive for the Owner Association and Property Management, you will be responsible for providing excellent customer service to our property owners, residents, and tenants. Your primary objective will be to handle incoming calls, respond to inquiries, resolve issues, and ensure effective communication between all stakeholders. You will play a crucial role in upholding the association and property management's reputation and ensuring a positive experience for all clients. Job Responsibilities <ul><li>Manage incoming calls professionally and promptly, greeting callers courteously and maintaining a friendly and helpful tone during interactions.</li><li>Respond to inquiries and provide support to clients through various communication channels, including emails, chat, social media platforms, and other digital tools.</li><li>Effectively communicate with diverse clients, addressing their concerns and needs.</li><li>Assist owners, residents, and tenants with various inquiries related to their services, maintenance requests, account information, events, payments, amenities, lease agreements, and any other relevant topics.</li><li>Provide accurate and up-to-date information about the properties managed by the association, including rental or sales listings, amenities, and maintenance services.</li><li>Accurately record and maintain detailed records of all interactions, inquiries, and resolutions using the CRM system.</li><li>Proactively send Email and SMS communications to relevant clients for planned events, maintenance, marketing offers., etc using CRM or related software.</li><li>Listen attentively to clients' concerns, complaints, and inquiries and provide timely and appropriate solutions or escalate matters to the relevant departments for resolution.</li><li>Ensure timely follow-up on pending issues to ensure complete client satisfaction and efficient problem resolution.</li><li>Collaborate with property management teams, maintenance staff, and other departments to ensure seamless communication and service delivery.</li><li>Stay updated with the latest association's policies, services, and procedures, property information and communication techniques.</li></ul> JOB DESCRIPTION Key Performance Indicators (KPI's) <ul><li>Customer Satisfaction Score.</li><li>Call Abandonment Rate.</li></ul> Skills, Knowledge & Attributes <ul><li>Strong interpersonal skills, active listening abilities, and empathy towards clients' needs.</li><li>Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.</li><li>Positive attitude, patience, and a genuine desire to assist and support clients.</li><li>Flexibility to work in shifts, including evenings and weekends, based on the call center's operating hours and property management requirements.</li></ul> Education and Experience Requirements: <ul><li>Fluent in English & Arabic language, with excellent verbal and written communication skills. Additional language will be a plus.</li><li>Previous experience in a customer service or call centre role within the real estate, property management, or owner association industry is preferred.</li><li>Proficiency in using computer systems, CRM software, and other communication tools.</li><li>Bachelor's degree in any related field.</li><li>5 years relevant working experience with at least 3 years' experience as Call Centre Executive in UAE.</li></ul>The duties and responsibilities described above are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands. Apply Now Full Name Contact Number Email Address Years of relevant experience Attach CV File types : .doc, .docx, and .pdf File size : up to 5 MBFile types : .doc, .docx, and .pdf File size : up to 5 MB

Call Centre Executive for Owner Association and Property Management

OPEN ROAD AUTO GROUP

<div>Business Development Representative
Overview:
Open Road Auto Group embodies a diverse culture of talent, leadership, and professionalism in an environment that supports and encourages innovation, accountability, growth, and fun. This is the &ldquo;Road Most Traveled&rdquo; and the &ldquo;Road Most Successful.&rdquo;
Responsibilities:<ul><li>
Respond to incoming e-mail with an attempted phone call, followed up with a series of outgoing e-mails that end in a price quote.</li><li>
Answer all incoming calls and chat/call requests promptly.</li><li>
Convert sales opportunities into a confirmed appointment or turn them to a Sales Brand Specialist.</li><li>
Set confirmed appointments.</li><li>
Record every contact you have with customers, regardless of source or type, in tracking system.</li><li>
Complete your daily scheduled contact tasks.</li></ul>
Qualifications:<ul><li>
Ability to communicate effectively with others</li><li>
Time management skills</li><li>
Ability to type efficiently to enter accurate information into tracking system</li><li>
Basic Computer skills</li><li>This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the reasonable request of a supervisor. This job description is subject to revision at the discretion of the company.</li></ul>
Company Profile:
Open Road Auto Group owns and operates over twenty-five automotive facilities including seventeen dealerships throughout the New York/New Jersey metropolitan area. Currently, we are ranked as one of the largest automotive groups in the nation by Automotive News. We specialize in providing &ldquo;in-demand&rdquo; vehicles, both new and pre-owned, for our customers who have come to expect a &ldquo;Five-Star customer service experience&rdquo;. 
 
With over 50 years of automotive experience, our mission is to remain one of the premier automobile retailers in the country, providing the best opportunities for our team members, customers and communities. We understand and acknowledge the importance of our customers and in doing so we strive to develop a highly motivated, world-class, workforce that is committed to satisfying their needs. 
 
At Open Road we know our employees, and their achievements, drive our culture and success.
Our Total Compensation Rewards Program includes:
BASE PAY - Determined by competitive market pay rate for your job, your skills, experience and performance
BONUSES - Rewards achievement of specific business goals, in eligible positions
BENEFITS - Include wellness coverage, optional benefits, income protection, 401(k), and purchase programs, such as:<ul><li>
Medical, Dental and Vision Plans</li><li>
Vacation Time / Personal Time</li><li>
Short and Long Term Disability</li><li>
Life Insurance</li><li>
401(k) Retirement Plan with employer match</li><li>
Manufacturer Certifications</li><li>
Leadership Training Programs</li><li>
Vehicle Purchase Discounts</li><li>
Wellness Initiatives</li><li>
Volunteer Time</li></ul>
wthAayiMYS</div>

BDC Call Center

Code Flairs

About the RoleWe are seeking an experienced and dynamic Call Center Manager to lead our SEO / Digital Marketing campaign team. The ideal candidate will have a strong background in managing outbound and inbound teams, driving performance, and optimizing processes to achieve campaign goals.Key Responsibilities<ul><li>Supervise, coach, and motivate call center agents working on SEO and digital marketing campaigns.</li><li>Monitor daily operations and ensure team KPIs and quality standards are met.</li><li>Develop and implement performance improvement strategies.</li><li>Coordinate with the marketing and sales teams to align call strategies with campaign goals.</li><li>Prepare reports on team performance and suggest data-driven improvements.</li><li>Manage scheduling, attendance, and overall call center efficiency during the night shift.</li></ul>Requirements<ul><li>Proven experience as a Call Center Manager or Team Lead (preferably in digital marketing or SEO campaigns).</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Strong understanding of call center metrics, CRM tools, and performance analysis.</li><li>Ability to manage a night shift team effectively.</li><li>Bachelor&rsquo;s degree in Marketing, Business Management, or a related field preferred.</li></ul>What We Offer<ul><li>Competitive salary (PKR 150,000 &ndash; 200,000).</li><li>Growth opportunities in a fast-paced digital marketing environment.</li><li>Supportive management and performance-driven culture.</li></ul>To Apply:You may directly approach on WhatsApp too (03254283182).Mention applied position then share resume.Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working in night shift?</li></ul>Work Location: In person

Call Center Manager – SEO / Digital Marketing Campaign

Prime BPO

Call Center Trainer / Manager Location: On&#8209;site / Location: First Floor, Plaza 169F, Civic Center, Bahria Town Phase 4. Reports to: CEO / COO.We are looking for a Call Center Trainer / Manager with Excellent Verbal &amp; Written Communication skills. Having at least 2 years of relevant experience in the Call Center industry.The role offered by the company entails;<ul><li>Minimum 2+ years of hands-on Training &amp; Development experience in relevant fields.</li><li>Reporting and liaising with the Head of Training &amp; Development for development and designing of course content, material, execution, and assessment.</li><li>Facilitate new Hiring for our Sales Executives.</li><li>Run our Training program and ensure trainees hit their sales targets to successfully get appointments.</li><li>Conduct Accent training.</li><li>Up-train our existing staff to positively impact our sales targets.</li><li>Attend Board interviews and select Sales Executive candidates.</li><li>Work with HR to ensure the well-being of all Trainees.</li><li>Learning and facilitating others.</li><li>Persistent on retention of knowledge through innovative ideas</li><li>Excellent presentation skills igniting motivation to learn in a team</li><li>Excellent communication skills with peers</li><li>Fluent in English (reading, writing, speaking)</li><li>Fast learning and delivery abilities working within time pressure on emergent requirements</li><li>Persistent on retention of knowledge through innovative ideas and implementations.</li></ul>Job Type: Full-timePay: From Rs80,000.00 per monthWork Location: In person

Call Center Trainer / Manager

Search 10000+ Manager call center jobs near you this November. New roles added regularly across leading industries. Apply today.