manager customer service

ANI Pharmaceuticals, Inc.

<div><p><b>About Us
</b></p><p>Welcome to ANI Pharmaceuticals, where we are dedicated to improving and enhancing patients' lives through the manufacturing and distribution of high-quality pharmaceutical products. With a diverse portfolio of generic and branded pharmaceuticals, ANI is a trusted partner for healthcare providers, pharmacists, and patients alike. We understand the importance of accessibility, and our products are available across a wide range of therapeutic areas, contributing to the well-being of communities globally.
<br>
<br>
At ANI Pharmaceuticals, there are opportunities to contribute to our purpose every day. We value authenticity, knowledge, and hard work, and we strive to celebrate our employees in a positive environment.
<br>
<br>
Our culture empowers everyone to be successful and apply their full potential.
</p><p><b>About the Role
</b></p><p>The Senior Manager, Customer Service will lead ANI&rsquo;s customer service and order management operations, ensuring exceptional experience for customers, wholesalers, distributors, specialty pharmacies, healthcare providers, and internal stakeholders. This individual will oversee order management, distribution operations, product availability, and issue resolution while maintaining compliance with FDA, DEA, DSCSA, and PDMA requirements.
<br>
<br>
This role requires a hands-on leader with a blend of operational expertise, regulatory acumen, and strategic leadership with the ability to manage a high-performing team, serve as the primary liaison with ANI&rsquo;s third-party logistics (3PL) provider, and drive continuous improvement in service quality, efficiency, and compliance. The Customer Service Manager will have a unique ability to lead a team while operating in a hands-on manner as needed to get the job done. Must be comfortable interfacing with cross-functional internal constituents including senior leadership.<br>
</p><p></p><p><b>Responsibilities
</b></p><p>Leadership and Team Development
</p><ul><li>Lead, coach, and inspire the Customer Service team to deliver exceptional customer support
</li><li>Define and manage team performance goals, service-level standards, and KPI tracking
</li>Foster a culture of accountability, responsiveness, and continuous improvement<br>
<li>
</li></ul><p><br>
Customer Experience &amp; Relationship Management
</p><ul><li>Act as the escalation point for complex or critical order inquiries
</li><li>Build and sustain trust-based relationships with wholesalers, specialty pharmacies, and healthcare providers
</li><li>Oversee customer account setup, pricing validation, and maintenance to ensure accuracy and compliance
</li><li>Ensure consistent, professional and effective communication across phone, email, and EDI/order platforms
</li></ul><p>Order Management &amp; Fulfillment
</p><ul><li>Direct all aspects of order entry, pricing, allocation, and fulfillment with a focus on compliance and accuracy
</li><li>Lead execution of product launches, recalls, backorders, and product allocation strategy
</li><li>Monitor order patterns and proactively manage supply challenges
</li></ul><p>Collaboration with 3PL (Third-Party Logistics Provider)
</p><ul><li>Serve as the primary day-to-day contact with ANI&rsquo;s 3PL partner for warehousing, inventory, and shipping operations
</li><li>Monitor service-level performance and escalate issues as needed to ensure timely resolution
</li><li>Collaborate to identify opportunities for efficiency, cost savings, and improved delivery experience
</li></ul><p>Compliance &amp; Quality Assurance
</p><ul><li>Ensure order management activities align with FDA, DEA, DSCSA, PDMA, and SOX requirements
</li><li>Oversee compliance with serialization and product traceability programs
</li><li>Maintain accurate and auditable documentation of orders and customer communications
</li></ul><p>Reporting &amp; Continuous Improvement
</p><ul><li>Provide regular reporting on order and shipment activity, service metrics, order trends, product availability, and logistics KPIs
</li><li>Identify recurring issues and lead root cause analysis and process improvements
</li><li>Lead SOP development and collaborate cross-functionally on system and process enhancements
</li><li>Partner with IT and Finance to optimize ERP and reporting capabilities
</li></ul><p><b>Skills
</b></p><ul><li>Strong leadership and people management skills; proven ability to develop, motivate, and retain high-performing teams
</li><li>In-depth understanding of pharmaceutical distribution, logistics, and compliance requirements
</li><li>Excellent communication, negotiation, and stakeholder engagement skills
</li><li>Ability to work with large sets of data across multiple systems to identify key issues and trouble-shoot to drive resolution
</li><li>Strong problem-solving capabilities and a track record of driving process improvements
</li><li>Operates with a customer-first mindset with the ability to thrive under pressure and manage multiple priorities
</li><li>Analytical and data-driven decision-maker with experience managing KPIs
</li><li>Proficiency in ERP/order systems - preferably SAP and Microsoft Office Suite
</li><li>Familiarity with FDA, DEA, DSCSA, PDMA, and SOX regulations
</li></ul><p><b>Requirements
</b></p><ul><li>Bachelor&rsquo;s degree in Business, Supply Chain, Healthcare Administration, or related field required
</li><li>Minimum of 7-10 years of progressive experience in customer service or order management, with at least 2 years in a managerial role
</li><li>Pharmaceutical industry experience required, generic pharmaceuticals strongly preferred
</li><li>Prior experience managing 3PL (third-party logistics provider) and distribution operations
</li>Ability to work effectively in a hybrid work model with presence in the Princeton, NJ office<br>
<li>
</li></ul><p></p><p>The base salary range for this position is $130,000 - $165,000; the exact salary depends on various factors such as experience, skills, education, location, competencies and industry-specific knowledge. In addition to base salary, this position is eligible for participation in a competitive short term incentive program based on performance and company results.
</p><p>ANI Pharmaceuticals offers a variety of benefits to eligible employees, including health insurance coverage, life and disability insurance, retirement savings plans, paid leave programs, paid holidays and paid time off. Many of these benefits are subsidized or fully paid for by the company.</p></div>

Senior Manager, Customer Service

Hamad International Airport

<div>
 <p>
  <strong>
   <u>
    About the role:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Hamad International Airport is seeking a highly skilled and organized individual to join our team as
   <strong>
    Manager Customer Service and Accessibility
   </strong>
   . If you thrive in a dynamic environment, possess excellent customer service experience, develop and implement customer service strategies, communication skills, and have a proven track record in fostering a culture of continuous improvement and inclusivity and, can help us to achieve this ambition by:
  </li>
  <li>
   Support MATAR customer experience strategic objectives to provide a continuous path of improvement for airports in the area of accessibility for passengers with disabilities.
  </li>
  <li>
   Develop and implement policies, programs and processes that demonstrate a continuous evolving strategy to measure, evaluate, and improve HIA accessibility management and culture
  </li>
  <li>
   Delivers customer-oriented metrics and analytics by evaluating available data and methods to select measurements, reports and metrics that provide clear and valuable insights about customer needs and satisfaction.
  </li>
  <li>
   Driving innovation in service delivery, leveraging technology to improve responsiveness and inclusivity
  </li>
  <li>
   Manages and takes end to end ownership of customer service strategy for MATAR Terminal Operations and develops and implements customer service policies, standards, and procedures to maintain or increase customer satisfaction.
  </li>
  <li>
   Support terminal operations shift leaders to monitor and manage the day-to-day delivery of customer service policies, standards, and procedures to maintain or increase customer satisfaction.
  </li>
  <li>
   Manage, control and monitor the training programs (customer service &amp; accessibility) for MATAR employees and stakeholders to ensure their skills and knowledge contribute to maintain and improve customer satisfaction.
  </li>
  <li>
   <strong>
    Qualifications
   </strong>
  </li>
  <li>
   <strong>
    About you:
   </strong>
  </li>
  <li>
   Relevant College or University qualification to min bachelor&rsquo;s level or equivalent
  </li>
  <li>
   Minimum 6 years of relevant experience
  </li>
  <li>
   Proven senior influencing and relationship management skills that demonstrate ability to balance and manage diverse stakeholder interest.
  </li>
  <li>
   Strategic thinker and change agent. Ability to challenge current practices and to generate support for/and drive through change.
  </li>
  <li>
   Strong people management, creates an empowering environment, encouraging individual ownership and initiative
  </li>
  <li>
   Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Manager Customer Service and Accessibility

Bunge

<div><p>Location : Mohali</p><p>
City : Mohali</p><p>
State : Punjab (IN-PB)</p><p>
Country : India (IN)</p><p>
Requisition Number : 41233</p><div></div><div><div>
</div><div></div><div><div><div><b>Job Description</b></div></div><br>
<div><div><b>
Business Title</b></div><div> Manager - Sales Operations</div></div><br>
<div><div><b>
Global Job Title</b></div><div> Mgr I Customer Services</div></div><br>
<div><div><b>
Global Function</b></div><div> Business Services</div></div><br>
<div><div><b>
Global Department</b></div><div> Customer Services (DEP_BBS2)</div></div><br>
<div><div><b>
Organizational Level</b></div><div> 7</div></div><br>
<div><div><b>
Reporting to</b></div><div> SR. MANAGER/AGM - Customer Service &amp; Sales Support</div></div><br>
<div><div><b>
Size of team reporting in and type</b></div><div> 7 to 10</div></div><div></div><div><div><b><br>
</b></div></div><br>
<div><div><b>
Role Purpose Statement</b></div><div> Position will be responsible for service delivery management and transformation of Customer Service &amp; Sales Support function from BBS MOH; individual will be leading a team engaged in service delivery of Customer Service &amp; Sales Support, Controls adherence and period end closing &amp; reporting for different regions within BEMEA/BAS/BNA.
<br>
Identify improvement / automation opportunities within existing process and drive improvement initiatives towards digitalization of Customer Service &amp; Sales Support function.
<br>
An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes.
<br>
Passionate about helping clients succeed and committed to delivering exceptional customer service.<br>
Empathetic, patient, and understanding when dealing with clients facing financial challenges.</div></div><div></div><div><div><b><br>
</b></div></div><br>
<div><div><b>
Main Accountabilities</b></div><div> . Operational Leadership and Team Management:<br>
a. Oversee the end-to-end Customer Service &amp; sales order process, ensuring accurate, timely, and efficient order entry, processing, and fulfilment.<br>
b. Collaborate with the sales, logistics, and finance teams to ensure alignment on order priorities, timelines, and product availability.<br>
c. Monitor order volumes, identify bottlenecks, and implement corrective actions to improve order cycle times.<br>
d. Develop and enforce standard operating procedures (SOPs) for the Customer Service &amp; Sale management process.<br>
e. Ensure service delivery excellence across global teams, meeting or exceeding client KPIs and SLAs.<br>
f. Manage budgets and optimize resource allocation for efficiency and cost-effectiveness.<br>
g. Own the strategy for managing customer claims, ensuring quick resolution and maintaining high customer satisfaction levels.<br>
h. Lead cross-functional teams to address claims issues that may require investigation or coordination with multiple departments.<br>
i. Develop and implement policies to streamline the claims resolution process, reducing the frequency and impact of claims.<br>
2. Customer Support &amp; Guidance Oversight:<br>
a. Monitor team performance to ensure that customer issues, concerns, and questions are resolved promptly and professionally.<br>
b. Act as an escalation point for complex customer issues that require higher-level intervention or strategic problem-solving.<br>
c. Ensure that the team is offering expert financial guidance and consistent communication to clients throughout their participation in the program.<br>
<br>
3. Strategic Account Management:<br>
a. Ensure the team is addressing high-value clients and at-risk cases with the appropriate attention and action plans.<br>
b. Develop and implement strategies for customer retention, minimizing churn, and maximizing the likelihood of successful program completion.<br>
c. Collaborate on improving customer satisfaction and service offerings by identifying opportunities for cross-functional initiatives and improvements.<br>
d. Lead process optimization initiatives across Customer Service &amp; Sale functions to improve operational efficiency and customer experience.<br>
e. Drive automation, AI and technology adoption within the order management and claims processes to enhance scalability, reduce manual errors, streamline workflows and improve client outcomes.<br>
f. Design and execute change management strategies to ensure smooth transitions during transformations.<br>
g. Engage with global teams and clients to foster collaboration, trust, and buy-in for transformation initiatives.<br>
 Reporting &amp; Performance Metrics:<br>
<br>
a. Provide regular reports and dashboards on team performance, customer satisfaction, and program outcomes to senior leadership.<br>
b. Analyze key customer success metrics to assess the health of the customer base, identify potential risks, and ensure the achievement of business goals.<br>
<br>
5. Customer-Centric Approach:<br>
<br>
a. Passionate about helping clients succeed and committed to delivering exceptional customer service.<br>
b. Empathetic, patient, and understanding when dealing with clients facing financial challenges.<br>
c. Build and maintain relationships with internal teams and external clients, fostering open and transparent communication.<br>
d. Regularly provide updates to leadership and clients on performance, challenges, and opportunities.<br>
e. Act as a trusted advisor to senior management, providing insights and recommendations on improving customer satisfaction and operational performance.<br>
<br>
7. Key Competencies:<br>
<br>
a. Global Mindset: Ability to understand and adapt to cultural nuances and global business practices.<br>
b. Customer-Centric Approach: Prioritize client satisfaction and proactively address their needs.<br>
c. Transformational Leadership: Drive innovation and navigate complexity to achieve organizational goals.<br>
d. Resilience: Thrive in a dynamic environment with competing priorities.</div></div><div></div><div><div><br>
</div></div><br>
<div><div><b>
Knowledge and Skills</b></div></div><br>
<div></div><div><div><b>
Behavior</b></div><div> Make decisions aligned to Bunge&rsquo;s global strategy, business needs and financial goals and explore new perspectives by driving innovation.<br>
Cultivate strong relationships and networks, effectively influence others, and develop talent to excel in their current and future roles.<br>
Develop data driven strategies aligned with Bunge&rsquo;s priorities, energize others to action through clear and compelling communication.</div></div><br>
<div><div>
</div></div><br>
<div></div><div><div><b>
Technical</b></div><li>Ability to partner with other BBS Team Managers to optimize processes across the SSC</li></div><br>
<div><div>
</div><li>In depth knowledge of end-to-end OTC process</li></div><br>
<div><div>
</div><li>Strong knowledge SAP environment.</li></div><br>
<div><div>
</div><li>Process Transition &amp; Transformation</li></div><br>
<div><div>
</div><div> Reporting &amp; Analytics (Advance Excel, SharePoint, PowerBI or Tableau knowledge will be an added advantage)</div></div><br>
<div><div><b>
Education &amp; Experience</b></div><div><li>Bachelor&rsquo;s degree in business administration, Supply Chain Management, or a related field (MBA or equivalent preferred).</li><br>
<li>12+ years of experience in Customer Service &amp; Sales Support operations, shared services, or BPO environments, with at least 5 years in a senior leadership role.</li><br>
<li>Proven experience leading large teams and managing cross-functional initiatives in a fast-paced, dynamic environment.</li><br>
<li>Expertise in driving organizational transformation, change management, and stakeholder engagement.</li><br>
<li>Strong understanding of supply chain, logistics, and customer service operations.</li><br>
<li>Familiarity with technologies (e.g., SAP., BI Tools, SharePoint and SaleForce etc.) and automation tools is highly desirable.
</li><br>
<li>Experience working in a similar Shared Services Centre setup a distinct advantage</li><br>
<li>Strong Customer Service &amp; Sales Support Domain expertise (end to end OTC function).</li><br>
<li>Six Sigma or GB/Black Belt, Project Management and People management skills.</li></div></div></div></div><div></div><p><br>
Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge&rsquo;s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.</p><p>
Bunge is an Equal Opportunity Employer. Veterans/Disabled</p></div>

Manager - Customer Service & Settlements

Siemens

<div><div><div><div><div><div><b>Job ID
</b></div><div>482790
</div></div><div><div><b>Posted since
</b></div><div>24-Oct-2025
</div></div><div><div><b>Organization
</b></div><div>Siemens Financial Services
</div></div><div><div><b>Field of work
</b></div><div>Customer Services
</div></div><div><div><b>Company
</b></div><div>Siemens Financial Services Private Limited
</div></div><div><div><b>Experience level
</b></div><div>Early Professional
</div></div><div><div><b>Job type
</b></div><div>Full-time
</div></div><div><div><b>Work mode
</b></div><div>Office/Site only
</div></div><div><div><b>Employment type
</b></div><div>Permanent
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Thane - Maharashtra - India
</li></ul></div></div></div></div></div><div><div><div><div><div><div><div>Job Description: -</div><div></div><div><br>
1. Deal document checking, completion and maintenance of accuracy in the customer documents and ensure accuracy of data in Odessa system</div><div>
2. In depth understanding of various financial products like loans, leases and other trade finance products.</div><div>
3. Good understanding of documentation for Letter of Credit, TT and Forex payments. Closure of BOEs with Bank on a timely basis.</div><div>
4. Tracking of PDDs and reporting on a fortnightly basis. Due escalations as necessary</div><div>
5. Scanning &amp; maintenance of customer documents within 7 days of deal settlement. Ensure the customer communications are made per accepted timelines i.e. welcome letters etc. are sent within 7 days</div><div>
6. Audit responsibilities pertaining to contract files</div><div>
7. Charge creation with ROC for Private &amp; Public limited companies and ensuring collection of expenses incurred from customers</div><div>
8. Publishing of MIS in the region</div><div>
9. Work closely with the risk team to ensure completeness of the transactions.</div><div></div><div><br>
Experience:</div><div>
1. Candidate with experience of 5 to 8 years from financial services, banking or BPO industry. Preferred from asset-based finance background</div><div>
2. Should be a team player</div><div>
3. Good communication skills. Both verbal and written.</div><div>
4. Education qualification: CA/ Inter CA/ ICWA/ MBA/MCOM/ BCOM</div><div>
5. Right attitude and willingness to learn is very important</div><div>
6. Position is based out of Gurgaon/Mumbai/Bangalore (flexible at this point)</div><div>
7. Have a digital mindset.</div></div></div></div></div></div></div></div>

Manager- Customer Service/Operations - SFS COF

Freeway Insurance Services America, LLC

<p></p><div><p><b><i>Sign-On Bonus Opportunity of up to $4,000*</i></b></p>
<p><b><i>
Pay Range:
</i></b></p><p>$55000 - $150000 / year</p>
<p><b>
Our Perks &amp; Benefits:</b></p>
<ul>
<li><b>Unlimited/uncapped commission</b> &ndash; your earning potential is in your hands</li>
<li><b>Lucrative incentive sales plans, bonuses and sales contests</b> to recognize your success</li>
<li><b>No cold calling</b> &ndash; we provide a high volume of inbound leads and walk in traffic</li>
<li><b>Comprehensive paid training and licensing, </b>plus on-going mentorship and development</li>
<li><b>Recognition-focused culture</b> that celebrates your achievements</li>
<li><b>Comprehensive benefits package</b> including medical, dental, vision and life insurance</li>
<li><b>Paid time off </b>to recharge and maintain a healthy work-life balance</li>
<li><b>Retirement Plan (401k)</b> with company-matched contributions</li>
<li><b>Fitness Reimbursement</b> &ndash; up to $15/month for gym memberships</li>
<li><b>Employee Assistance Program</b> &ndash; confidential support for personal or professional challenges at no cost</li>
<li><b>Extra Perks</b> &ndash; optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and even pet insurance</li>
</ul>
<p><b>Our Company:</b></p>
<p>
Confie and its family of companies - Freeway, Baja, Bluefire &amp; others - is one of the largest privately held insurance brokers in the United States. We have been ranked the <b>#1 Personal Lines Leader by the Insurance Journal for eight consecutive years!</b> With more than 800 retail locations nationwide, we are committed to helping our employees take their careers and income potential to new heights. We are proactively looking for <b>bright</b>, <b>motivated, and goal-oriented</b> individuals who are excited about career advancement.<b> Come Grow With Us</b>!</p>
<p><b>
What You Will Do:</b></p>
<p>
The Store Manager is the driving force behind our business. This leadership role challenges your sales abilities, rewards your achievements, and provides mentorship opportunities. As Store Manager, you&rsquo;ll lead a team of sales professionals, deliver exceptional customer experience, and drive results that directly impact your career and earning potential.</p>
<ul>
<li>Drive results: Oversee team performance, track progress, and ensure all aspects of Store Operational Excellence (SOE) are consistently implemented</li>
<li>Grow business: Build relationships with existing customers to meet production and active customer goals.</li>
<li>Coach &amp; develop: Mentor team members to consistently deliver exceptional customer care.</li>
<li>Problem-solve: Handle customer service issues with professionalism and care.</li>
</ul>
<p><b>The Perfect Match:</b></p>
<ul>
<li><b>Personal Lines or Property and Casualty license</b> (preferred, not required)</li>
<li><b>Bilingual in English and Spanish</b> (preferred)</li>
<li>A <b>2- or 4- year college degree</b>, or equivalent combination of education and experience</li>
<li>Previous experience <b>leading, coaching, and mentoring</b> successful sales teams</li>
<li>Strong understanding of <b>fiduciary duty</b> with high levels of integrity and ethics</li>
<li>Ability to <b>build lasting relationships</b> with customers and team members</li>
<li>An <b>ambitious, motivated mindset</b> with a desire for advancement</li>
<li>Excellent <b>written and verbal communication skills</b></li>
</ul>
<p>Insurance Sales<br>
Insurance Agent<br>
Hiring Immediately<br>
Acceptance Insurance<br>
Freeway Auto Insurance</p><p></p><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

Store Manager (Sales, Customer Service)

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