manager front office

Park Hyatt Abu Dhabi Hotel & Villas

<div>
 
 The Assistant Manager - Front Office will have oversight of the front office agents, cash control for agents, staffing needs, and guest services.
 
 
 
 
 
 Additional responsibilities may include training, staff development and scheduling. This position reports to the Front Office Manager.
 
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 A true desire to satisfy the needs of others in a fast paced environment.
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 Refined verbal and written communication skills.
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 Previous front office supervisory/team leader experience preferred, in a luxury hospitality company.
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 Experience working with Opera is required.
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 Ability to work a flexible schedule.
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 German/Russian/Mandarin language will be ideal.
 </li>
 </ul>
</div>

Assistant Manager - Front Office

Andaz

<div><div>Summary<div>
 As an Assistant Manager Front Office, you are responsible for the efficient running of the department in accordance with Hyatt corporate strategies and brand standards, whilst meeting colleague, guest, and owner expectations. You are expected to effectively manage the day-to-day operation and lead the team resourcefully to achieve departmental goals.

</div></div><div>Qualifications<div>
Minimum 2 years work experience as Assistant Manager or Team Leader in Front Office/Guest Relations in a hotel. Ability to handle stressful situations in a calm, professional manner and exhibit good judgment. Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment. Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible.
Language Preferences : Arabic</div></div></div>

ASSISTANT MANAGER FRONT OFFICE

InterContinental Hotels Group

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels. The Night Manager is responsible for overseeing all hotel operations during the night shift. Acting as the Manager on Duty, this role ensures smooth front office operations, handles guest relations, manages the night audit, and ensures the safety, security, and comfort of all guests and colleagues. 1. Front Office Operations <ul> <li>Supervise all front office activities during the night, including reception, guest services, concierge, and bell desk.</li> <li>Manage late check-ins, early check-outs, and guest requests with efficiency and professionalism.</li> <li>Ensure a seamless and welcoming guest experience in line with voco brand standards.</li> </ul> 2. Night Audit & Financial Duties <ul> <li>Oversee and perform the nightly audit process, ensuring all financial transactions are reconciled.</li> <li>Prepare end-of-day reports for management, including revenue, occupancy, and room statistics.</li> <li>Monitor billing and guest folios to ensure accuracy.</li> </ul> 3. Guest Relations & Service <ul> <li>Act as the primary contact for all guest inquiries, complaints, or emergencies during the night.</li> <li>Handle VIP arrivals and special requests with personalized attention.</li> <li>Resolve issues effectively while maintaining high levels of guest satisfaction.</li> </ul> 4. Safety, Security & Emergency Management <ul> <li>Conduct regular security rounds of the property to ensure a safe environment.</li> <li>Respond promptly to any incidents, alarms, or emergencies.</li> <li>Ensure compliance with health, safety, and fire regulations.</li> </ul> 5. Team Leadership & Communication <ul> <li>Lead, train, and support night-shift colleagues, ensuring high performance and service standards.</li> <li>Conduct nightly briefings and ensure effective communication with the day-shift management team.</li> <li>Delegate responsibilities efficiently to ensure all tasks are completed.</li> </ul> 6. Administrative & Reporting <ul> <li>Maintain accurate incident reports, logs, and shift handover notes.</li> <li>Assist with scheduling, roster planning, and operational requirements as needed.</li> <li>Ensure compliance with hotel policies, procedures, and service standards.</li> </ul> Requirements <ul> <li>Previous experience as a Night Manager or Supervisor in a luxury hotel environment.</li> <li>Strong knowledge of front office operations and night audit procedures.</li> <li>Excellent communication, leadership, and problem-solving skills.</li> <li>Ability to remain calm and professional in high-pressure situations.</li> <li>Proficiency in hotel property management systems (Opera or similar).</li> <li>Flexibility to work overnight shifts, weekends, and holidays.</li> <li>Guest-focused and service-oriented mindset.</li> <li>Strong attention to detail and accuracy.</li> <li>Leadership and team management.</li> <li>Financial and analytical skills.</li> <li>Ability to handle emergencies with confidence.</li> </ul> Benefits We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you'll become part of our hotel family.<img src="https://www.jobg8.com/Tracking.aspx?cVAb9OF4hnqudQp2V%2bjUB61ghH7kCsfzz" width="0" height="0" />

Franchise Hotel - Night Manager - Front Office

Jumeirah

<div>
 
 
 
 About Jumeirah &amp; the Hotel:
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 
 
 Nestled at the tip of a peninsula at the heart of Dubai&rsquo;s most exclusive private beach, Jumeirah Marsa Al Arab is the city&rsquo;s newest luxury lifestyle destination featuring a resort, exclusive residences, an 82-berth superyacht marina, a state-of-the-art spa and fitness center and a wide range of curated dining experiences. With its avant-garde superyacht inspired design, Jumeirah Marsa Al Arab completes the nautical trilogy alongside the wave-shaped Jumeirah Beach Hotel and the iconic sail-inspired Jumeirah Burj Al Arab.&nbsp;
 
 
 
 About the Job:
 
 
 
 An opportunity has arisen for
 
 Assistant Manager
 
 
 
 to join our
 
 Front Office
 
 Team at
 
 Jumeirah Marsa Al Arab
 
 . The main duties and responsibilities of this role:
 
 
 <ul>
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 Manage VIP arrivals and guest preferences by coordinating with relevant departments and ensuring accurate guest profile records.
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 Organize timely delivery of VIP amenities and spot-check long-staying guests' amenities for quality assurance.
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 Coordinate with the Reservations Department to action guest preference forms and update arrival checklists accordingly.
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 Ensure expedited check-in process for Limousine arrivals and prioritize room readiness.
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 Oversee preparation of welcome folders, welcome cards, and offer Cold/Hot scented towels and welcome drinks to all guests upon arrival.
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 Supervise lobby greeters and Guest Relations team, always ensuring their presence and availability in the lobby.
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 </ul>
 
 
 
 About you:
 
 
 &nbsp;
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
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 A few years of work experience in the same role preferably with an international luxury hospitality company
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 Software competencies &ndash; Microsoft Office programs (Intermediate | Advanced)
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 Problem solving
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 Fluency in English; additional language skills are a plus
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 Project Management Skills is a benefit
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 </ul>
 
 
 
 About the Benefits:
 
 
 
 We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&amp;B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
 
 
</div>

Assistant Manager - Front Office - Jumeirah Marsa Al Arab

TONI&GUY

The Receptionist cum Basic Accountant fulfills a pivotal role by managing front desk operations and performing essential accounting tasks within an organization. Responsible for warmly greeting guests, managing calls, and coordinating appointments, they maintain an organized and welcoming reception area. Simultaneously, they handle fundamental accounting duties, including recording financial transactions, reconciling accounts, and assisting with invoices and reports. Proficiency in accounting software, coupled with excellent communication and organizational skills, allows them to efficiently manage administrative tasks while providing top-notch customer service. With a keen eye for detail, they ensure accuracy in data entry and maintain confidentiality in handling sensitive financial information. This multifaceted role demands a versatile individual capable of balancing receptionist responsibilities with basic accounting functions in a proficient and professional manner.The candidate should have knowledge in digital marketing and photographyExpected Start Date: 01/03/2024Job Types: Full-time, PermanentPay: &#8377;12,000.00 - &#8377;18,000.00 per monthEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Digital marketing: 1 year (Preferred)</li><li>total work: 1 year (Preferred)</li></ul>Work Location: In person

Assistant manager,front office, Basic accountant , Digital Marketing, Photography

Hilton

<div>Assistant Front Office Manager
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. 
 
 
What will I be doing? 
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul>
<li>Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards</li>
<li>Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li>
<li>Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures</li>
<li>Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li></ul>
What are we looking for? 
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>High level of commercial awareness and sales capabilities</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Front Office Manager

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Assistant manager,front office, Basic accountant , Digital Marketing, Photography

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