manager front office

Marriott International

<div>Additional Information 
Job Number26070913 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
CORE WORK ACTIVITIES
Leading Guest Services Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures recognition of employees is taking place across areas of responsibility.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
Maintaining Guest Services and Front Desk Goals
<ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Understands the impact of Front Office operations on the Rooms area and overall property financial goals.</li></ul>
<ul><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul>
Managing Projects and Policies
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul>
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Acts as the &ldquo;Service Champion&rdquo; for the Front Office and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul>
Managing and Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Establishes challenging, realistic and obtainable goals to guide operation and performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Manages employee progressive discipline procedures for Front Office Staff.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</li></ul>
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</li></ul> 
</div>
<div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
マリオット・ホテルは、世界中で親しみやすい空間の快適さを維持し、あらゆる機会でイノベーションを起こし、ホスピタリティを向上させるよう努めています。マリオット・ホテルの一員になると、ホストとして「いつも最高のおもてなし」という約束を守るために尽力することが求められます。いつも先を見越した、心のこもった温かいサービスを提供し、今も息づく会社精神を守り、発展させてみませんか。世界でおもてなしの代名詞として知られるマリオット・ホテルの採用情報をぜひご覧ください。マリオット・ホテルに加わると、マリオット・インターナショナルのブランドポートフォリオに加わることになります。最高の仕事をして、目標を達成し、素晴らしいグローバルチームに参加し、最高の自分になることができる場所で働いてみませんか。 
<div>
 
JWマリオットは、世界中の主要都市や個性豊かなリゾート地に100軒を超える美しいホテル/リゾートを展開するマリオット・インターナショナルのラグジュアリーブランドのひとつです。JWマリオットでは、そこで働くアソシエートたちを最優先に考えています。アソシエートの幸せが、お客様の幸せにつながるからです。JWマリオットのアソシエートは、自信にあふれ、革新的で、真摯で、直感力が優れており、ホテル名ともなっているブランド創始者のJ. ウィラード・マリオットの遺した精神を引き継ぐ人材です。JWマリオットでは、コミュニティの一員となって、多様な同僚と真の仲間意識を味わうことができ、他では味わえない仕事体験をすることができます。JWマリオットは、トレーニング、能力開発、表彰の機会を提供し、ホリスティックなウェルビーングに焦点を当てた贅沢な環境で、情熱を追求することができる場所です。私たちは、お客様に特別なおもてなしを提供するには、まずアソシエートのケアが必要だと考えています。それがJW Treatment&trade;です。JWマリオットの一員になると、マリオット・インターナショナルのブランドポートフォリオに加わることになります。最高の仕事をして、目標を達成し、素晴らしいグローバルチームに参加し、最高の自分になることができる場所で働いてみませんか。</div></div></div>

Mgr-Front Office II

Grand Central Hotel

We are looking for a Front Office Manager who will oversees the entire front office team, and coordinates the activities of the front desk, reservations, concierge and transport services. He or She will work closely with other departments to resolve issues with guests and maintain the property.Duties and Responsibilities<ul><li>Schedules the front office staff.</li><li>Supervises workload during shifts.</li><li>Maintains working relationships and communicates with all departments.</li><li>Verifies that accurate room status information is maintained and properly communicated.</li><li>Resolves guest problems quickly, efficiently, and courteously.</li><li>Updates group information &amp; FIT bookings. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.</li><li>Conducts regularly scheduled meetings of front office personnel.</li><li>Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count.</li><li>Monitor high balance guest and take appropriate action.</li><li>Ensure implementation of all hotel policies and house rules.</li><li>Ensure that front office staffs are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.</li><li>Review Front office logbook and Guest feedback forms on a daily basis.</li></ul>Skills and Experience<ul><li>3 - 5 years of practical experience in front office position in a hotel in UAE, preferably Dubai</li><li>Good oral and written communication skills</li><li>Strong working knowledge of relevant computer software including MS Office, Opera PMS and payment systems</li><li>Strong presentation and leadership skills and friendly demeanor</li></ul>Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per monthApplication Question(s):<ul><li>Can join immediately</li></ul>Experience:<ul><li>customer service: 3 years (Required)</li><li>hotel: 3 years (Required)</li></ul>Work Location: In person

Front Office Manager

Empower Aesthetics

<div>JOB DESCRIPTION
POSITION: Front Desk Manager
DEPARTMENT: Front Desk
REPORTS TO: Director of Marketing and Customer Experience
THE COMPANY: DermaTouch RN is a state-of-the-art aesthetic and wellness center combining years of experience with the latest technology to meet your skincare and anti-aging needs. Our facility hosts a wide variety of beauty and wellness treatments, from Botox&reg; and dermal fillers to health and wellness treatments. Our team of physicians, licensed aesthetic nurses and expert support staff are experts in Allergan products, making the clinic recognized as an &quot;Advanced Injector&quot; clinic and THE top Botox&reg;, dermal filler and CoolSculpting provider in Houston. We are the best at what we do and attract the best talent. Our practice represents decades of education and experience in medical science, holistic health, diet and nutrition.
Job Summary: Responsible for overview and supervision of patient in-flow and out-flow, patient education, and collection of fees. Also responsible for inventory control, supervision of the front office staff including hiring and training.<h3 class="jobSectionHeader">
Experience AND EDUCATION:</h3>
1. Five years&rsquo; experience in supervision of front office operations in a medical practice.
2. High school diploma or equivalent required; 2 or 4 year degree preferred. 
Essential Skills and Abilities:
1. Able to work well in a supervisory capacity.
2. Possesses strong knowledge of med spa offering including injectables, aesthetic treatments (laser hair reduction, laser resurfacing, Ultherapy and CoolSculpting), and retail sales (skin care).
3. Possesses strong knowledge of clinical operations.
4. Demonstrates skills in motivating and training professional staff.
5. Strong PC skills. Knowledge of Nextech a plus but not required.
6. Strong phone and communication skills and customer service oriented.
RESPONSIBILITIES:
1. Hires, trains and supervises front office staff (check-in, check-out, appointment scheduling/confirmations, inbound sales inquiries, partner programs and retail sales).
2. Establishes weekly work schedules for front office.
3. Coordinates with Practice Manager to establish schedules for Nurse Injectors and Aestheticians; notifies staff of vacations, meetings, etc.
4. Maintains smooth operation of check-in, check-out, appointment bookings, phone call management and retail sales.
5. Closes and reconciles financials daily. Cash, Credit and Partner Programs.
6. Collaborates with leadership team on pricing, specials, promotions, social media posts, and events.
7. Prepares front office payroll information.
8. Monitors retail, injectable and other supply inventory.
9. Works with leadership team to develop, modify and manage policies.
10. Works Front Desk on high patient flow days or as necessary based on schedule.
11. Role is full time and may require some Saturdays.
12. Ensure compliance laws, safety codes and regulation are met.
13. Foster and promote a cooperative teamwork environment.
14. Lead front desk team to ensure quality service is provided, in an efficient manner, and daily job functions are completed at the highest level.
15. Reach sales goals through client education, inventory control, promotion of products, upscale customer service and training/developing front desk associates.</div>

Front Desk Team Lead

Country Pride Cleaning Service, Inc.

Job Overview We are seeking a dynamic and highly organized Office Manager to oversee daily office operations and ensure a smooth, efficient workplace environment. This role is vital in coordinating administrative functions, managing office systems, and supporting staff to foster productivity and professionalism. The ideal candidate will bring a proactive attitude, exceptional organizational skills, and a passion for creating a welcoming office atmosphere.Responsibilities<ul><li>Manage front desk operations working with employees and customers</li><li>Oversee multi-line phone systems, ensuring prompt and courteous responses to all calls</li><li>Maintain organized filing systems, data entry records, creating contracts and document proofreading to support administrative accuracy</li><li>Handle calendar management, scheduling appointments, and coordinating events efficiently</li><li>Support bookkeeping tasks using QuickBooks or similar accounting software for invoicing and payroll</li><li>Provide excellent customer service by assisting customers, vendors, and staff with inquiries and support needs</li><li>Perform clerical duties such as typing correspondence, managing office supplies, and ensuring office equipment functions properly</li><li>Processing payroll</li></ul>Skills<ul><li>Strong proficiency in Microsoft Office Suite (Word, Excel ) and Google Calendar tools and Quickbooks Enterprise</li><li>Excellent organizational skills with the ability to prioritize tasks effectively and manage time efficiently</li><li>Proven experience in office management or administrative roles with a focus on customer support and clerical tasks</li><li>Knowledge of front desk procedures, phone etiquette, and multi-line phone systems</li><li>Strong computer literacy including data entry, filing systems, proofreading skills, and general office software proficiency. Join us as an Office Manager where your leadership will help create an energized workplace environment! This role offers the chance to utilize your organizational expertise while supporting our team&rsquo;s success every day.</li></ul>Pay: From $25.00 per hourBenefits:<ul><li>401(k)</li><li>Paid time off</li></ul>Work Location: In person

Office Manager

Hendricks Regional Health

<div>Job Summary :
Provides office services by supporting, implementing administrative systems, procedures, policies; and monitoring administrative projects. Maintains an efficient and effective front office functionality and procurement of supplies. Serves the needs of associates, physicians and patients.
Job Description
Essential Responsibilities:<ul><li>
Performs all typing and copying for the department. Includes creating forms, maintaining menu system, typing reports, minutes, physician, and hospital communications. All word processing and communications to be completed in a timely and efficient manner.</li><li>
Is responsible for assuring the completion of requested correspondence by the scheduled due date, unless otherwise indicated by the Office Manager.
</li><li>Responsible for answering the phones, retrieving voicemails, initiating phone contact or paging of physicians or inter- and intra- departmental associates as requested.</li><li>
Assures coverage of the front office phones when unavailable. Maintains correspondence and message taking that is required from the above mentioned responsibilities.</li><li>
Responsible for the filing and copying of all patient and non-patient related items and correspondence.</li><li>
Provide appropriate feedback in order to assure efficient and effective front office functions.</li></ul>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice.
Vocational and Educational Preparation:<ul><li>
Graduate from high school or the equivalent.</li><li>
Previous class work related to administrative and receptionist duties preferred, i.e. typing, computer skills related to word-processing and/or spreadsheets, and communication skills.</li></ul>
Work Shift :
8:00am &ndash; 4:30pm (United States of America)
Scheduled Weekly Hours :
40</div>

Secretary Receptionist Oncology Full Time Days

Louisiana Eye and Laser Center

<div><div>Description</div>
<div>Front Desk Representative
Reports To:
Front Office Manager
Starting Pay: 
 
 
Job Summary:
This position will be responsible for welcoming and greeting patients and visitors in person or on the phone; answering or referring inquiries. Excellent customer service, telephone skills, professionalism, flexibility, ability to effectively manage time, keeping organized, giving attention to detail, computer competency and focus on quality care are all must-haves to excel in this fast-paced, and growing practice. 
 
Essential Functions:
<ul><li>Greeting and welcoming a high volume of patients on a daily basis</li>
<li>Verifying insurance eligibility and ensuring that prior authorizations have been obtained</li>
<li>Collecting deductibles, co-pays and co-insurance correctly</li>
<li>Posting payments to patient's accounts</li>
<li>Managing a cash drawer and balancing at the end of the day</li>
<li>Schedule patients for return appointments and testing</li> 
</ul></div> 
<div>Requirements</div>
<div>Skills and Qualifications
<ul><li>Excellent communication skills</li>
<li>Strong computer skills</li>
<li>Ability to work flexible schedule, which includes some travel and weekends</li>
<li>Ability to multi-task</li>
<li>Strong problem-solving abilities</li> 
</ul> 
 
Education and experience
<ul><li>High school diploma or GED (Required)</li>
<li>Minimum of two years Customer Service experience (Required)</li>
<li>Experience with front desk in a medical office/optical field (Preferred)</li>
<li>Experience working with several different types of insurance (Preferred)</li>
<li>Experience working in a professional, fast-paced environment (Preferred)</li>
<li>HIPPA compliance</li></ul></div></div>

FRONT DESK R

VSA DENTAL PLLC

Now Hiring: Dental Practice Administrator San Antonio Area | Multi-Office Dental GroupAre you a proven dental leader who thrives on accountability, growth, and helping teams succeed?We are seeking an experienced Dental Practice Administrator to join our growing dental organization. This is not a supervisory role where you simply oversee a team from a distance. We are looking for a true leader who is willing to roll up their sleeves, work alongside the front office team, and drive results through coaching, systems, and accountability.What We're Looking For<ul><li>Minimum 3 years of dental leadership experience</li><li>Prior experience as a Practice Administrator, Office Manager, Regional Manager, or similar leadership role</li><li>Demonstrated success leading dental teams and improving practice performance</li><li>Strong understanding of scheduling, insurance, treatment acceptance, collections, and patient experience</li><li>Ability to coach, train, and hold team members accountable</li><li>Excellent communication and problem-solving skills</li><li>Positive, team-oriented leadership style</li></ul>This Position Is NOT For Someone Who:<ul><li>Has only supervised a small team without operational responsibility</li><li>Prefers to manage from behind a desk</li><li>Avoids difficult conversations or accountability</li><li>Is unwilling to jump in and support the front office when needed</li></ul>What You'll Do<ul><li>Partner directly with front office teams to improve daily operations</li><li>Lead scheduling optimization, patient retention, and treatment acceptance initiatives</li><li>Monitor KPIs, collections, production, new patients, and patient experience metrics</li><li>Coach and develop team members through consistent feedback and training</li><li>Conduct morning huddles, team meetings, and performance reviews</li><li>Ensure systems and processes are followed consistently across the practice</li><li>Create a positive culture focused on growth, accountability, and exceptional patient care</li></ul>About UsWe are a doctor-owned, family-operated dental organization committed to providing exceptional patient care while building strong teams and leaders. We believe in ownership mentality, kindness, accountability, continuous learning, and doing what's right for our patients and each other.Compensation &amp; Benefits<ul><li>Competitive salary based on experience</li><li>Performance-based bonus opportunities</li><li>Paid time off</li><li>Continuing education opportunities</li><li>Career growth within a growing organization</li></ul>If you're a hands-on leader who enjoys building teams, solving problems, and making an impact every day, we'd love to meet you.Pay: $19.00 - $25.00 per hourBenefits:<ul><li>Employee assistance program</li><li>Paid time off</li><li>Professional development assistance</li></ul>Application Question(s):<ul><li>Open dental Software experience?</li><li>Are you able to do the 6.30 am shift?</li></ul>Work Location: In person

Dental Practice Administrator

Search 10000+ Manager front office jobs near you this June. New roles added regularly across leading industries. Apply today.