manager helpdesk

Helitrope Ventures

We are looking for a reliable and proactive IT Helpdesk / Junior System Administrator to support the daily IT operations across office and project locations. The ideal candidate will provide first-level technical support, manage routine system and network maintenance, and ensure seamless user experience through timely troubleshooting and resolution.KEY RESPONSIBILITIESTechnical Support &amp; Helpdesk<ul><li>Provide first-line support for hardware, software, and network issues.</li><li>Install, configure, and maintain computers, printers, and other peripherals.</li><li>Handle troubleshooting for Windows OS, Microsoft Office, and network connectivity.</li><li>Manage user accounts, passwords, and access permissions in coordination with the System Administrator.</li></ul>System &amp; Network Maintenance<ul><li>Monitor system performance and report issues promptly.</li><li>Assist in software updates, backups, and equipment inventory management.</li><li>Support the configuration and maintenance of LAN/Wi-Fi networks and office devices.</li></ul>Project &amp; Field IT Support<ul><li>Provide on-site IT assistance to project teams and business units.</li><li>Coordinate setup of IT and communication systems at new or temporary business locations.</li><li>Ensure equipment readiness and system stability during operational activities.</li></ul>Documentation &amp; Coordination<ul><li>Maintain accurate records of service requests and IT assets.</li><li>Assist in preparing IT documentation and user guides for internal use.</li><li>Collaborate with vendors and suppliers when required for maintenance or technical support.</li></ul>QUALIFICATIONSThis role is hands-on and requires someone flexible, detail-oriented, and capable of working in both office and site-based environments.Education<ul><li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or related technical field.</li><li>Additional certifications (CompTIA A+, Network+, Microsoft Fundamentals) are an advantage.</li></ul>Experience<ul><li>1&ndash;2 years of experience in IT Helpdesk, Technical Support, or Junior System Administration role.</li><li>Experience supporting both office-based and project site operations preferred.</li></ul>Technical Skills<ul><li>Proficient in computer hardware and software troubleshooting.</li><li>Knowledge of Windows OS, Office 365, and common business applications.</li><li>Familiar with LAN/WAN setup, routers, switches, Wi-Fi, and connectivity solutions.</li><li>Understanding system security, backup procedures, and user management.</li></ul>Communication Skills:<ul><li>Strong English communication skills, both written and verbal.</li><li>Able to interact with non-technical users and explain technical issues clearly.</li></ul>Professional Attributes<ul><li>Service-Oriented: Responsive and reliable in addressing IT concerns.</li><li>Proactive: Takes initiative in identifying and resolving issues before escalation.</li><li>Adaptable: Flexible with schedule and capable of working extended hours when required.</li><li>Detail-Oriented: Maintains accuracy in documentation and IT asset management.</li><li>Team Player: Works collaboratively within the IT team and across departments.</li><li>Physically Fit: Capable of handling hardware setup and field work.</li><li>Mobile &amp; Flexible: Willing to travel to various business or project sites across Qatar.</li></ul>Job Type: Full-timePay: QAR3,000.00 - QAR4,500.00 per monthApplication Question(s):<ul><li>Do you have hardware/software/network troubleshooting experience? If yes, specify what tools, and applications have you used.</li></ul>Experience:<ul><li>IT Helpdesk, TechSupport, or Jr. System Administration: 1 year (Required)</li></ul>License/Certification:<ul><li>IT / Relevant Certifications for the position (Preferred)</li></ul>Location:<ul><li>Doha (Required)</li></ul>Willingness to travel:<ul><li>75% (Preferred)</li></ul>Work Location: In person

IT Helpdesk

Essentia Technologies (Pvt) Limited

To perform all helpdesk duties and operations in a timely, efficient and courteous manner; ensuring that all company policies and procedures are complied with.Key Responsibilities:<ul><li>Ensure Guard rotas are loaded weekly and make appropriate decisions regarding shifts.</li><li>Carry out daily activities of the control room as governed and directed by the Helpdesk Manager.</li><li>Maintain and update continuously Duty Filters, Subcontract reports, filing, emergency cover and any other reasonable task as directed by the Helpdesk Manager.</li><li>Maintain liaison calls between clients, Customer Relationship Managers and all client employees in a conscientious and courteous manner.</li><li>Report all necessary incidents and occurrences to the Helpdesk Manger and Customer Relationship Manager in a timely manner so that appropriate management action can be taken.</li><li>Generate daily reports and distribute as directed by the Helpdesk Manager.</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthApplication Question(s):<ul><li>Do you have 1 year call-center experience (UK based campaign)? Yes or No</li><li>An individual will work in rotational shift pattern. Are you willing to work in rotational shift pattern? Yes or No</li><li>What is your current/expected salary?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Help Desk Scheduler/ Operations Support Officer/ Customer Support Officer

Epergne Solutions

<div>
 
 
 
 Job Role
 
 : -Helpdesk Agent
 
 
 
 
 
 
 Job Location
 
 : - Muscat, Oman
 
 
 
 
 
 
 Experience
 
 : -1+ Years
 
 
 
 
 
 Role Summary
 
 
 The Helpdesk Agent provides first-level IT support to end users, ensuring timely resolution of incidents, system reliability, and high service quality.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Provide first-level technical support to end users
 </li>
 <li>
 Troubleshoot and resolve hardware, software, network, and application issues
 </li>
 <li>
 Perform regular maintenance and updates on IT systems
 </li>
 <li>
 Monitor system performance and alerts, responding to potential risks
 </li>
 <li>
 Manage and track IT asset and inventory records
 </li>
 <li>
 Document incidents, resolutions, and support activities
 </li>
 </ul>
 
 Key Skills
 
 <ul>
 <li>
 End-user IT support and troubleshooting
 </li>
 <li>
 Operating systems, networks, and application support
 </li>
 <li>
 IT system maintenance and monitoring
 </li>
 <li>
 IT asset and inventory management
 </li>
 <li>
 Clear communication and customer service skills
 </li>
 </ul>
 
 Requirements
 
 <ul>
 <li>
 Minimum 1 year of experience in helpdesk or IT support roles
 </li>
 <li>
 Strong knowledge of operating systems, networking, and applications
 </li>
 <li>
 Ability to troubleshoot and resolve technical issues efficiently
 </li>
 <li>
 Good documentation and communication skills
 </li>
 <li>
 
 CompTIA A+, CompTIA Network+, and ITIL Foundation
 
 certifications (preferred)
 </li>
 </ul>
 
</div>

Helpdesk Agent

Paytm

<div>
 
 
 About Us:
 
 
 
 Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm&rsquo;s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
 
 
 
 
 
 
 Role Overview
 
 
 
 The Merchant Experience Lead &ndash; EDC (Mid-Market Channel) will be responsible for enhancing the end-to-end merchant experience across the EDC (Electronic Data Capture) ecosystem. The role focuses on driving key business outcomes such as increasing EDC active merchants, reducing merchant churn, and enhancing GMV (Gross Merchandise Value) of retained merchants.
 
 
 This leader will work cross-functionally with Merchant Helpdesk (MHD), Chatbot, Service, and Product teams to analyze merchant pain points, streamline processes, and build scalable solutions that improve merchant satisfaction and business performance.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 1. Merchant Experience Ownership
 
 <ul>
 <li>
 Own the merchant lifecycle experience for mid-market EDC merchants &mdash; from activation to sustained engagement.
 </li>
 <li>
 Build frameworks to measure and enhance merchant satisfaction, retention, and activity levels.
 </li>
 <li>
 Identify top friction areas in merchant interactions and drive corrective action across teams.
 </li>
 </ul>
 
 2. Churn Reduction &amp; Retention Growth
 
 <ul>
 <li>
 Track and analyze EDC churn metrics; design interventions to improve retention rates.
 </li>
 <li>
 Create merchant reactivation strategies and coordinate with retention teams to improve win-back ratios.
 </li>
 <li>
 Conduct cohort analyses post-retention to assess merchant behavior and incremental GMV contribution.
 </li>
 </ul>
 
 3. Helpdesk &amp; Service Operations Optimization
 
 <ul>
 <li>
 Monitor issues and ticket trends coming into the Merchant Helpdesk (MHD).
 </li>
 <li>
 Identify root causes of recurring complaints or queries and partner with Product to design flows that reduce helpdesk volume.
 </li>
 <li>
 Evaluate tickets parked to Service from MHD, identify bottlenecks, and improve turnaround times.
 </li>
 <li>
 Collaborate with Service teams to implement SOP changes and enhance resolution efficiency.
 </li>
 </ul>
 
 4. Productivity Enhancement
 
 <ul>
 <li>
 Audit existing Standard Operating Procedures (SOPs) and identify opportunities to simplify, automate, and improve them.
 </li>
 <li>
 Recommend process and tool enhancements to drive operational excellence.
 </li>
 <li>
 Review retention team productivity metrics and ensure alignment with business outcomes (active rate, reactivation GMV, etc.).
 </li>
 </ul>
 
 5. Data-Driven Insights &amp; Collaboration
 
 <ul>
 <li>
 Leverage analytics to understand merchant drop-off, churn drivers, and experience pain points.
 </li>
 <li>
 Partner with Product, Operations, and Service teams to prioritize initiatives that deliver measurable experience impact.
 </li>
 <li>
 Build dashboards and reports to track key KPIs (Active EDC merchants, churn rate, GMV uplift, ticket trends, resolution TAT).
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 <ul>
 <li>
 6&ndash;10 years of experience in Merchant Experience, Operations, or Business Excellence within Payments / Fintech / BFSI.
 </li>
 <li>
 Strong analytical mindset with experience using Excel, SQL, Tableau, or Power BI for insights generation.
 </li>
 <li>
 Proven track record in reducing churn, improving satisfaction scores, and scaling operational processes.
 </li>
 <li>
 Deep understanding of merchant onboarding, helpdesk operations, and EDC product flows.
 </li>
 <li>
 Excellent stakeholder management skills &mdash; ability to work cross-functionally with Product, Service, and Tech teams.
 </li>
 <li>
 Exceptional problem-solving, communication, and process design capabilities.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us
 
 
 <ul>
 <li>
 Lead the transformation of merchant experience for one of India&rsquo;s largest offline payments ecosystems.
 </li>
 <li>
 Drive tangible business outcomes in merchant engagement, satisfaction, and GMV growth.
 </li>
 <li>
 Collaborate with dynamic cross-functional teams to design scalable, data-led experience improvements
 </li>
 </ul>
</div>

General Manager - Merchant Experience

Arden Resourcing Limited

Sage Support Consultant - Hampshire/Hybrid£35,000-£45,000A growing tech consultancy are seeking a dedicated Support Consultant to join their growing team. As a Sage consultant you will provide remote support to customers for a range of Sage Products. You'll play a key role in supporting customers by resolving issues with Sage X3 ERP and Sage Intacct. This is an exciting opportunity to work with cutting-edge software while growing your skills in a supportive, hybrid working environment.What you'll be doing Accurately assess customer issues and business impact, assigning appropriate priority levels. Responding to and resolving Sage support queries via telephone, email and remote access Own each case fully, coordinating with colleagues, third parties, and customers to ensure timely outcomes. Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases Record details, accurate information, and track all support calls from initiation to resolution. Provide clear documentation of issues and their resolutions to support future problem-solving efforts. Identify and address recurring issues, collaborating with the team to implement lasting solutions.Key Skills Strong expertise in software testing, troubleshooting, and quality assurance. ERP systems experience (Sage X3) Responding to and resolving Sage support queries via telephone, email and remote access Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases Responding to and resolving Sage support queries via telephone, email and remote access Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases Call Management and prioritisation to ensure service levels agreements are met

Sage Support Consultant - Hampshire/Hybrid

Ethra Human Resources

We are seeking a highly motivated Customer Care & Complaints Manager to lead our support operations and ensure exceptional customer experience. The ideal candidate will manage a team handling customer inquiries and complaints, with a focus on quality, responsiveness, and compliance with SAMA regulations. This role requires prior experience in fintech or banking, strong communication skills, and hands on familiarity with CRM tools like Zendesk or ZohoDesk. The candidate will be responsible for setting service standards, improving internal processes, and reporting key KPIs. Responsibilities <ul> <li>Build and optimize customer service policies and procedures</li> <li>Handle escalated complaints and ensure timely resolutions</li> <li>Ensure compliance with SAMA complaint handling regulations</li> <li>Track KPIs like CSAT, resolution time, and SLA compliance</li> <li>Collaborate with technical, product, and legal teams on service improvement</li> <li>Maintain customer feedback loops and suggest enhancements</li> <li>Prepare regular reports and present findings to senior management</li> </ul> Requirements <ul> <li>Experience: 3-5 years in customer service management</li> <li>Preferred Industry: Fintech / Banking / Lending / Regulated Services</li> <li>Language: Arabic (Fluent), English (Good)</li> <li>Tools: CRM, Helpdesk Platforms (Zendesk, ZohoDesk, etc.)</li> <li>Education: Bachelor's Degree (Business, IT, or related field)</li> </ul>

Customer Care Manager

Unna Bilişim A.Ş.

Unna Bilişim A.Ş. b&uuml;nyesinde &ccedil;alışmak &uuml;zere Bilgi İşlem Uzmanı iş arkadaşı aramaktayız.Genel Nitelikler;<ul><li>IT Sistem ve Ağ Y&ouml;netimi alanında en az 4&ndash;5 yıl deneyimli,</li><li>IT proje y&ouml;netimi konusunda bilgi sahibi, analitik d&uuml;ş&uuml;nebilen ve problem &ccedil;&ouml;zme yetkinliği y&uuml;ksek,</li><li>S&ouml;zl&uuml; ve yazılı iletişim becerileri g&uuml;&ccedil;l&uuml;,</li><li>FortiGate Firewall, Access Point ve VLAN kurulum ve y&ouml;netimi konusunda deneyimli,</li><li>Windows Server ailesi (2012&ndash;2025) ve Windows 10&ndash;11 istemci işletim sistemlerine hakim,</li><li>Active Directory, GPO, DNS, DHCP, kullanıcı ve yetki y&ouml;netimi konularına h&acirc;kim,</li><li>Yenilikleri takip eden, s&uuml;re&ccedil; geliştirme ve iyileştirme bakış a&ccedil;ısına sahip,</li><li>Takım &ccedil;alışmasına yatkın ve sorumluluk bilinci y&uuml;ksek,</li><li>Gebze ve &ccedil;evresinde ikamet eden,</li><li>Askerlik ile ilişiği bulunmayan.</li></ul>İş Tanımı;<ul><li>IT danışmanlığı verilen firmalara yerinde ve uzaktan IT desteği sağlamak,</li><li>Son kullanıcı desteği ve HelpDesk s&uuml;re&ccedil;lerini y&uuml;r&uuml;tmek, ihtiya&ccedil; halinde HelpDesk personeline destek olmak,</li><li>Active Directory kurulumu ve y&ouml;netimini ger&ccedil;ekleştirmek,</li><li>VMware ESXi sanallaştırma ortamlarının kurulumu ve y&ouml;netimini yapmak,</li><li>Sistemlerin kurulum, konfig&uuml;rasyon, bakım ve g&uuml;ncelleme s&uuml;re&ccedil;lerini y&ouml;netmek,</li><li>Network altyapısı ile ilgili konularda destek sağlamak ve sorunlara &ccedil;&ouml;z&uuml;m &uuml;retmek,</li><li>Gerekli durumlarda donanım ve yazılım teknik desteği vermek.</li></ul>İş T&uuml;r&uuml;: Tam zamanlıMaaş: aylık 60.000,00TRY veya &uuml;zeriBaşvuru Soruları:<ul><li>Ara&ccedil; kullanmayı biliyor musunuz? Cevap evet ise l&uuml;tfen ehliyet t&uuml;r&uuml;n&uuml; belirtiniz.</li></ul>

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