manager mall

Hermès

<div>Responsibilities 
1. Stock Quality &amp; stock month coverage responsibility:
<ul><li>Stock quality &amp; Sales follow up:
</li></ul>Analyse, identify and closely follow up the key selling items by M&eacute;tier at different levels: SKUs, model, category&hellip; and be able to adjust the granularity depending on the m&eacute;tier and product.
Able to set dedicated forecasts at a short-term view even with basic tools or methodology
Arrange regular meetings with In-store Sales Floor manager to align on the product offer in store and on identifying key selling items.
Adapt the product call strategy accordingly.
Adapt and follow the buying / order temporality accordingly (Podium orders, re orders, PSI&hellip;).
Pro-actively advise and promote slow moving items to the Sales team.
Pro-actively monitor and warn about product shortage or risk of shortage and propose alternatives.
Cultivate your awareness of the market trends in terms of product selling (other Herm&egrave;s stores performance, RM reports)
Organize the phase out campaign and destock the right product in alignment with the Retail merchandising team 
<ul><li>Stock month coverage:
</li></ul>Define, follow, and optimize the right stock coverage for the store to ensure the realization of the store&rsquo;s sales target and aligned with the guidelines from the subsidiary retail merchandising team.
Adapt the product call strategy accordingly. 
<ul><li>Implement relevant KPIs:
</li></ul>MOS, ABC analysis, Sell trough, Stock ageing 
2. In-store space capacity monitoring:
<ul><li>Storage capacity:
</li></ul>Monitor closely the storage capacity to avoid saturation of the in-store stockroom and to enhance the store sales strategy
Help to organize the store stockrooms (front &amp; back) based on the product offer strategy defined with the Floor Manager
Organize with the LDC and local subsidiary; the items that need to be located in the store stockrooms, in the remote stock room or in the subsidiary stockrooms
Anticipate the right sizing of the storage capacity based on your store sales seasonality 
<ul><li>
</li></ul><ul><li>Implement relevant KPIs:
</li><li>Storage capacity by available stockrooms, storage capacity allocated by m&eacute;tiers 
</li></ul>3. Product Call Strategy
<ul><li>Global replenishment plan:
</li></ul>Implement a global replenishment plan to follow the novelties release plan, the store events and the buying and order sessions.
<ul><li>Where (and when) applicable
</li></ul>Min / Max settings CEGID:
Implement with in-store floor managers the min / max CEGID settings with the store remote stockroom, based on the product offer, the sales strategy and the storage capacity. Revise them on regular basis.
Closely follow the sales and replenish accordingly.
SAP &amp; Cockpit Supply Chain use (with LDC capabilities):
Manage flows of products by using SAP MRP capabilities and Cockpit functionalities
Calls for the needed quantities in link with LDC teams
<ul><li>Special events:
</li></ul>Anticipate and adapt the product call based on peak seasons (Fashion weeks, Year end celebrations), store commercial events ( Haute Bijouterie / Crafting Time, Carr&eacute; Club, trunk shows), new products / seasonal collection launch or destocking / phase out process in collaboration with Retail merchandising team
<ul><li>Follow up your product call and control your replenishment plan vs reality
</li><li>Implement relevant KPIs:
</li></ul>OTIF &ndash; On time In full
SKU coverage / consumption plan 
4. Transversal management
<ul><li>Present KPIs regularly to Store management team.
</li><li>Share the stock management according to Sales plan and stock level.
</li><li>Help to build sales &amp; stock analysis to prepare Podium buyings or reorder sessions.
</li><li>Interacts on a daily basis with LDC teams and potentially with Central customer service 
</li></ul>5. Relations with other Group actors
<ul><li>Collaborate closely with local logistic teams (Logistic coordinator)
</li>Collaborate closely with RM teams (RSP &ndash; RM Planner); alert for stock shortage and request of stock rebalancing. 
<li>
</li></ul>Measures of success
<ul><li>Optimum stock levels across all metiers in Dubai Mall
</li><li>Efficient rotation of stock to maximum sell through rates
</li><li>Achievement of the monthly/annual sales budget
</li><li>Increased product awareness of the store team
</li><li>Strong collaboration levels with all store and corporate actors. 
</li></ul>EXPERIENCE
<ul><li>At least 5 years&rsquo; experience in retail merchandising
</li><li>Knowledge of CEGID / M3 or SAP S4 Hana
</li><li>Good knowledge of forecasts methodologies and tools
</li><li>Good understanding of supply chain basic concepts
</li><li>Excellent behavioural and communication skills, leadership, ability to work with sales teams and liaise with corporate teams.
</li><li>Very organized, rigorous, and reliable
</li><li>Excellent analytical skills
</li><li>Business and service-oriented, proactive to propose improvements and support other team members.
 
Proficient with Excel / IT tools (PIVOT, Vlookup functions), Word Power point
</li><li>Experience in retail is beneficial</li></ul></div>

Retail Store Planning Manager - Dubai Mall

Tiffany & Co.

<div><div>At Tiffany &amp; Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It&rsquo;s a skill that we&rsquo;ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.
</div><div><div><div><div><div><div>The Blue Box.
Since 1837, Tiffany &amp; Co. has always been a company of great innovators who are constantly pushing the boundaries of what&rsquo;s possible with design and influencing style.
As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Perth store as a Client Advisor on a full-time basis.
Your role in the Tiffany Legacy
</div></div></div></div></div></div>As Client Experience Team Manager at Tiffany &amp; Co.&rsquo;s Middle East flagship in Dubai Mall, you will serve as a trusted partner to the Store Director, leading the vision and execution of a dynamic client development and retention strategy. This role goes beyond hospitality&mdash;it&rsquo;s about engineering memorable moments, cultivating long-term loyalty across 10k clients, and embedding Tiffany into the most meaningful chapters of our clients&rsquo; lives. You will harness data, cultural insight, and emotional instinct to build individual and collective relationships that drive business and elevate brand equity 
<div></div>Key Responsibilities
Client Strategy &amp; Personalization
<ul><li>Co-develop and drive an annual Client Engagement Calendar , integrating:
<ul><li>Local festive moments (Eid, Ramadan, UAE National Day, Diwali, Christmas)
</li><li>Client life chapters: birthdays, engagements, weddings, births, career milestones
</li><li>Cultural celebrations, global product launches, Tiffany Icons campaigns, and Blue Book High Jewelry events
</li></ul></li><li>Use CRM data and local knowledge to build segmented engagement journeys for VIC, high-potential, retention and reactivation clusters
</li><li>Translate strategy into action through bespoke activations , surprise-and-delight touchpoints, and curated gifting programs
</li></ul>Prospecting &amp; Relationship Building
<ul><li>Partner with the sales team to champion the Prospect Plan , supporting daily outreach and new client recruitment
</li><li>Track and support conversion journeys&mdash;from first interaction to lasting emotional bond
</li><li>Accompany Client Associates to client-hosted events, private appointments, dinners, or business lunches as a trusted relationship builder
</li><li>Network actively with concierge teams, hotel partners, corporate clients, and private clubs to elevate brand visibility and generate qualified leads
</li></ul>Clienteling Animation &amp; Team Enablement
<ul><li>Lead weekly Clienteling Huddles to spark new ideas, review KPIs, celebrate wins, and reinforce standards
</li><li>Co-own the One-to-One Development Plan for each Client Associate alongside Team Managers, ensuring strategic client portfolio growth and goal alignment
</li><li>Train and mentor the team on advanced CRM usage, local etiquette, and personalized selling techniques
</li><li>Partner with the Events and Operations teams to deliver in-store experiences that are unexpected, relevant, and flawlessly executed
</li></ul>Analytics &amp; Strategic Planning
<ul><li>Extract and interpret client data to identify gaps, trends, and opportunities
</li><li>Define KPIs for outreach, reactivation, multi-category development, and sales uplift through clienteling efforts
</li><li>Present regular insights and proposals to the Store Director to refine the strategy and secure support for new initiatives
</li></ul>Brand Advocacy &amp; Luxury Etiquette
<ul><li>Act as a Tiffany Cultural Attach&eacute; , enriching our clients&rsquo; connection to the Maison through brand storytelling, heritage education, and emotional resonance
</li><li>Keep abreast of Dubai&rsquo;s cultural and social calendar, becoming a trusted advisor on &ldquo;places to be&rdquo; and integrating this knowledge into client conversations
</li>Foster a culture of elegance, kindness, discretion, and excellence across every interaction 
<li>
</li></ul><div></div>Who You Are
<ul><li>A highly empathetic leader with strong analytical instincts , combining data with intuition to design unforgettable client journeys
</li><li>A strategic thinker with proven experience in luxury retail or hospitality, who thrives in high-traffic flagship environments
</li><li>Adept at cross-cultural communication , with a refined understanding of GCC, expatriate, and global HNWI profiles
</li><li>Fluent in CRM platforms, with an appetite for segmentation, reporting, and predictive personalization
</li><li>Naturally collaborative, highly organized, and confident in influencing without authority
</li>A visible presence on the floor and in-market&mdash;where relationships, not roles, make the difference 
<li>
</li></ul><div></div>Why This Role Matters
Tiffany isn&rsquo;t just about products, it&rsquo;s about people, and the emotion they associate with every blue box. In this role, you are the architect of that emotion , turning data into decisions, decisions into moments, and moments into loyalty.
Welcome to the beating heart of Tiffany in the Middle East.</div>

Client Experience Team Manager - Dubai Mall

lovisa

<div><h1 class="jobSectionHeader">Make Your Mark in Retail &ndash; Become a Lovisa Store Manager</h1>
Are you a passionate, fashion-forward leader ready to take charge and drive results? At Lovisa, we&rsquo;re on the lookout for an inspiring Store Manager to lead a high-energy team and deliver exceptional customer experiences. If you thrive in a fast-paced environment and are ready to make a real impact &ndash; this is your opportunity to shine.<h2 class="jobSectionHeader">
Who We Are</h2>
At Lovisa, we&rsquo;re redefining the world of jewellery &ndash; making it stylish, affordable, and accessible. With 150+ new styles landing in-store each week, we stay ahead of the trends and empower our customers to feel fabulous every day.
As a rapidly growing global brand, we&rsquo;re creating incredible opportunities for passionate individuals looking to build a career in fashion retail and contribute to something bigger.<h2 class="jobSectionHeader">
What&rsquo;s In It for You?</h2><ul>
<li>
Career Growth 
With stores opening globally, Lovisa offers endless opportunities to grow &ndash; whether you&rsquo;re stepping up in-store or exploring international pathways.</li>
<li>
Birthday Leave 
Celebrate YOU with a paid day off on your birthday &ndash; it's our gift to you.</li>
<li>
Team Member Perks 
Enjoy discounts on our stunning jewellery, access to exclusive competitions, and rewards recognising your amazing work.</li>
<li>
World-Class Training 
We&rsquo;ll set you up for success with hands-on training in retail, customer service &ndash; and even ear and body piercing.</li>
<li>
Supportive Culture 
Lead a passionate, dynamic team in a fun and collaborative environment where we succeed together.</li>
</ul><h2 class="jobSectionHeader">
What We&rsquo;re Looking For</h2>
We're after a confident and enthusiastic leader who loves fashion, thrives on coaching others, and brings energy and drive to everything they do.<h3 class="jobSectionHeader">
You&rsquo;ll Bring:</h3><ul>
<li>
Leadership with Style 
You&rsquo;re fashion-focused with a strong ability to inspire and motivate your team to deliver on-trend customer experiences.</li>
<li>
A Can-Do Attitude 
You're confident managing operations, driving results, and creating a positive team culture through action and example.</li>
<li>
Customer First Mindset 
You go above and beyond to create unforgettable in-store experiences where every customer feels seen, supported, and stylish.</li>
<li>
Drive to Succeed 
You thrive on achieving sales targets, creating an engaging store atmosphere, and leading your team to success.</li>
</ul><h2 class="jobSectionHeader">
Your Role</h2>
As a Store Manager, you&rsquo;ll be responsible for leading and developing your team, delivering sales results, and creating a vibrant, customer-focused environment.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>
Inspire and coach your team to deliver exceptional customer experiences that reflect our brand values.</li>
<li>
Drive store performance by achieving sales targets and KPIs while keeping the store atmosphere fun and energetic.</li>
<li>
Lead day-to-day operations and ensure stock is beautifully presented and well-managed &ndash; always on-brand and on-point.</li>
<li>
Champion Lovisa&rsquo;s 10 + 1 Culture Commitments and foster a strong team connection.</li>
<li>
Provide ongoing development and training to elevate your team's skills and confidence.</li>
<li>
Maintain visual excellence with engaging merchandising that showcases the latest jewellery trends and captures customer attention.</li>
</ul><h2 class="jobSectionHeader">
Join a Global Movement</h2>
At Lovisa, diversity is our strength. We&rsquo;re committed to building a team as bold, creative, and unique as our customers. Whether you're from across the street or across the globe, we want you to bring your full self to work &ndash; because that&rsquo;s what makes Lovisa shine.<h2 class="jobSectionHeader">
Ready to Step Up?</h2>
Lead with confidence, sparkle with passion, and be part of a growing brand where your leadership makes a real impact.
Apply now to join the Lovisa team and take the next exciting step in your retail career.</div>

Retail Store Manager- Holyoke Mall

Claire's

<div>Assistant Store Manager Opportunity
Join the team. Drive Sales. Be the Most You!
 At Claire&rsquo;s, we&rsquo;re all about self-expression, creativity, and bringing the latest trends to life for our customers. If you thrive in a fast-paced retail environment, love engaging with customers, and have a passion for driving sales, this is the perfect opportunity for you!
 Responsibilities
<ul><li>Sales Leadership &amp; Profit Growth: Take ownership of store sales by delivering outstanding customer experience, upselling products, and implementing promotions to maximize revenue. You&rsquo;ll be at the forefront of driving store performance.
</li><li>Customer Engagement &amp; Experience: Every customer interaction is a chance to create a loyal shopper! Use your enthusiasm and product knowledge to provide personalized styling advice, recommend add-ons, and enhance their shopping journey.
</li><li>Expert Piercing Services: Become a trusted piercing specialist through our training program. Provide a safe, fun, and professional experience that keeps customers coming back.
</li><li>Operational Excellence: Ensure the store runs smoothly by maintaining inventory accuracy, handling transactions efficiently, and keeping the store well-merchandised and visually appealing to drive foot traffic.
</li><li>Team Support &amp; Sales Coaching: Work alongside your Store Manager to train and motivate team members in achieving sales goals and delivering top-notch customer service.
</li><li>Trend-Driven Brand Representation: Showcase Claire's products and services with enthusiasm. Stay up to date with the latest fashion trends and translate that knowledge into compelling product recommendations and styling tips for customers.
</li></ul>About You
<ul><li>Sales-Driven Mindset: You thrive on meeting and exceeding sales targets, always looking for ways to maximize opportunities.
</li><li>Customer-Centric Approach: You&rsquo;re passionate about providing exceptional service and creating memorable shopping experiences.
</li><li>Retail &amp; Leadership Experience: At least one year of retail management experience preferred, with a proven ability to drive sales and support team success.
</li><li>Confidence in Piercing Services: Willingness to become a trained piercing specialist and provide expert guidance to customers.
</li><li>Strong Communication &amp; Selling Skills: You know how to engage customers, build relationships, and close the sale.
</li><li>Ability to Work Independently: You&rsquo;re self-motivated, organized, and can take charge when needed.
</li></ul>Job Requirements
<ul><li>You can conduct piercings and demonstrate patience and empathy, particularly with young or anxious customers.
</li><li>You are proficient in operating a POS system to facilitate transactions and manage sales efficiently, contributing to smooth store operations.
</li><li>You hold a high school diploma or equivalent and have a minimum of one year of retail management experience, along with at least one year of overall retail experience.
</li><li>You can stand during scheduled shifts and maneuver 11-35kg (25-75lbs).
</li><li>You can bend, stoop, extended reaching, and climb ladders or step stools while placing merchandise throughout the store and assisting customers.
</li><li>You are passionate about providing our customers with opportunities to express themselves freely every day.
</li><li>You are energized by interacting with customers and stive to provide excellent service throughout their visit.
</li><li>You are inspired by our values of teamwork, compassion, integrity, customer delight, diversity, and self-expression.
</li><li>You have strong verbal and written communication skills to effectively interact with customers, employees, and management.
</li><li>You possess a strong grasp of mathematics, essential for tasks such as inventory management, sales analysis, and cash handling.
</li><li>You&rsquo;re a driven team player with a positive attitude and willingness to learn.
</li><li>You&rsquo;re self-motivated and organized, as some of our stores may require you to work alone at times.
</li><li>You show a passion for fashion and stay up to date with the latest trends, which can contribute to enhancing the customer experience and driving sales.
</li><li>You can create a curated fashion look with product during your shift.
</li></ul>Perks and Benefits
<ul><li>Full-Time employees will be eligible for benefits (Medical, Dental, Vision, Employee Assistance Program, Life Insurance)
</li><li>Generous employee discount on Claire's products
</li><li>Opportunities for advancement and career development
</li><li>Fun and inclusive work environment with supportive teammates
</li></ul>Candidate Journey
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in one of our stores. This will provide you with the opportunity to showcase your passion for customer service, teamwork, and self-expression, while also giving us a chance to get to know you better.
Compensation Range: $19.00 - $21.00
Claire&rsquo;s is committed to adhering to all applicable company policies and federal, state, and local laws and regulations. All positions will be compensated at or above the legally mandated minimum wage for the location in which work is performed. The final compensation will be determined by various factors such as relevant work experience, education, certifications, skills, and geographic location.
Benefits for full-time employees included medical, dental, and vision insurance, voluntary welfare plans, bonus plan eligibility, 401(k) match, vacation time, sick time* and paid leave.
Benefits for part-time employees included voluntary welfare plans, 401(k) match, vacation time, sick time* and paid leave in required states.
*Sick Time: For the State of Washington, all employees will accrue paid sick time at the rate of 1 hour for every 30 hours worked.
Claire's is an equal opportunity employer committed to diversity, equity, and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.
Information received relating to accommodation will be addressed confidentially. To request accommodation, please email Benefits@claires.com . Only messages sent for this purpose will be considered.</div>

Assistant Store Manager - 5511 Dover Mall

Bath & Body Works

<div>Description 
 
Career Development | Medical, Dental and Vision Benefits | 401k Plan | PTO | 40% Discount | Parental Leave | Fun Stores 
At Bath &amp; Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully.
 
 
Join Gingham Nation, where we invest in our associates through fair pay, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities.
 
 
As an Assistant Store Manager, you will have the opportunity to work in partnership with the Store Manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across Bath &amp; Body Works. Our store leaders are the front line of our field leadership team: they're retail and customer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our customers.
 
 
Responsibilities
 
<ul><li>Attract, hire, develop, inspire, and retain top talent.
</li><li>Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates.
</li><li>Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
</li><li>Partner with the members of the sales leadership team to support action plans that improve results and ensure effective execution of operational activities.
</li><li>Implement and sustain floorset direction to optimize the business and bring the product story to life.
</li><li>Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
</li><li>Set the direction and goals for the day/shift when associates arrive for work.
</li><li>Provide individual and team performance feedback and recommendations to managers.
</li><li>Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
</li><li>Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
</li><li>Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
</li><li>Train, coach, reward, and motivate associates to improve selling and the customer experience.
</li><li>Reinforce selling expectations, performance, results, and accountability with all associates.
</li><li>All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.
</li><li>Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
</li>Maintain our values, policies, and procedures. 
<li>
</li></ul> 
 
Qualifications 
<ul>
<li>Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
</li><li>Prior experience in a manager role, preferably in a retail setting.
</li><li>Thrives in a customer-first based retail environment.
</li><li>Ability to foster a customer-focused selling culture.
</li><li>Effective communication skills, being open to feedback, and the ability to adapt quickly.
</li><li>Ability to provide in the moment coaching to associates.
</li><li>Ability to de-escalate store and customer situations effectively.
</li><li>Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.
</li></ul> 
Education
 
<ul><li>High school diploma, GED certificate, or Relevant Work Experience
</li></ul> 
Core Competencies
 
<ul><li>Lead with Curiosity &amp; Humility
</li><li>Build High Performing Teams for Today &amp; Tomorrow
</li><li>Influence &amp; Inspire with Vision &amp; Purpose
</li><li>Observe, Engage &amp; Connect
</li><li>Strive to Achieve Operational Excellence
</li><li>Deliver Business Results
</li></ul> 
Benefits 
Bath &amp; Body Works associates are the heart of our business. That's why we're proud to offer benefits that empower you to Dream Bigger &amp; Live Brighter. Benefits for eligible associates include:
 
<ul><li>On-demand access to your earned wages through DailyPay! This optional benefit allows you access your pay when you need it ... daily, weekly or whenever a need arises.
</li><li>Tuition-free education offered in partnership with Guild from more than 140 programs across 30+ colleges and universities. Plus, scholarship opportunities to attend post-secondary education through the BBW Scholarship Fund.
</li><li>40% merchandise discount and free product that encourages you to come back to your senses!
</li><li>Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
</li><li>No-cost mental health and wellbeing support for all associates. Plus, robust health, dental, vision and life insurance options for full-time associates.
</li><li>Opportunity for paid time off and additional family benefits including paid maternity and parental leave.
</li><li>Visit bbwbenefits.com for more details.
</li></ul> 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. 
 
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance , Philadelphia Fair Chance Law , San Francisco Fair Chance Ordinance .
 
 
We are an equal opportunity employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States. 
 
Application window will close when all role(s) are filled.</div>

Retail Assistant Store Manager-MAGNOLIA MALL

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectivly. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
POSITION PURPOSE: 
As Customer Experience Manager, you will be responsible for the customer journey, services and operational service management within the store
Responsible to lead, support, coach, and translating the store vision and plans into tangible actions enabling store team to reach and exceed their targets.
Build, develop and implement store action plans to maximise sales and KPIs performance 
Key Accountabilities 
Client Experience<ul><li>
Embody Sephora Attitude and set an example in front of the team.</li><li>
Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.</li><li>
Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Provide support for the floor manager as an active co-lead.</li><li>
Use suitable tools for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Embolden team to use digital tools to deliver a customized service; responsible for daily follow up.</li><li>
Build a strong relationship with Brand Supervisors and follow up on Brand BCs.</li><li>
Lead your Category Managers to create a positive and energetic shopping experience to enable achievements in all commercial KPI&rsquo;s.</li><li>
Provide support for the Store Director in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI&rsquo;s.</li><li>
Provide support for the Store Director by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul>
Sales
<ul><li>Lead your category Managers to create a positive and exciting work environment through effective floor management while ensuring that targets are met.</li><li>
Lead your Services Manager to create a playful and educational experience while ensuring services targets are met.</li><li>
Reinforce sales policies and techniques established at the Sephora University with all team members.</li><li>
Balance and drive the sales target.</li><li>
Provide support for the Store Director in analyzing sales results and proposing action plans to achieve set targets.</li><li>
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.</li><li>
Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul> 
Operations<ul><li>
Apply the policies and procedures referring to products, shelving plans, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.</li><li>
Contribute to the store projection of an excellent image through cleanliness and product restocking.</li></ul><ul><li>
Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.</li><li>
Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>
Work with the Operations Manager to ensure that VM, merchandising and quality standards are met.</li><li>
Validate the podium order proposed by the Operations Manager and daily performance is closely monitored.</li><li>
Align with Category Departments on plans and communicate to your assigned team.</li></ul>
Business<ul><li>
Provide support to the Store Director with knowledge of the market conditions, competition, client needs, etc.</li><li>
Analyze all relevant KPIs and propose action plans for improvement.</li><li>
Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide product recommendations and qualitative feedback based on local knowledge about the market and client needs,</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends .</li><li>
Plan, implement and oversee in-store promotional events or displays.</li><li>
Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>
With your team of Category Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.</li></ul> 
People<ul><li>
Motivate and develop the Category Managers and store team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animating briefings, coaching's and trainings.</li><li>
Increase the team confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Store Director.</li><li>
Ensure the team is attending training and follow up is done after the training is attended.</li><li>
Ensure the team is using E-learning tools; daily follow up on average training frequency for each team member.</li><li>
Ensure an addictive beauty experience through performing monthly assessments.</li><li>
Facilitate team monthly meetings with the Category Managers to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with Store Director for final validation according to business needs.</li></ul>
Know How<ul><li>
Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li></ul><ul><li>
Keep up-to-date on trends and products.</li><li>
Inspire, mentor and coach the team.</li></ul><h1 class="jobSectionHeader">
Relationships</h1>
Internal Relationships<ul><li>
Store team (Store Director, Supervisor, Beauty Consultants), and Head office team.</li></ul>
External Relationships<ul><li>
Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul><h1 class="jobSectionHeader">
Job Holder Profile</h1>
Training Knowledge
<ul><li>Advanced Product Knowledge.</li><li>
Ability to train</li><li>
Intermediate knowledge on health and safety procedures.</li></ul>
Experience<ul><li>
Minimum 7 years of experience in retail with proven successful instore sales experience.</li><li>
Minimum 2 to 3 years&rsquo; experience in team management.</li><li>
3 years in the beauty industry.</li><li>
Bachelor&rsquo;s degree.</li></ul>
Languages<ul><li>
English &ndash; minimum intermediate level</li></ul>
Competencies<ul><li>
Digital orientation/analytical skills/business oriented.</li><li>
Excellent communication skills.</li><li>
Intermediate Excel skills.</li><li>
Ability to deal with Ambiguity.</li></ul><ul><li>
Commercial awareness.</li><li>
Strong ability to develop and manage people and teams.</li></ul><h2 class="jobSectionHeader">
HE</h2>
Here, you will find:<ul><li>
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.</li><li>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li>
Work that brings, fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul>
Join us and belong to something beautiful.</div>

Customer Experience Manager - Dubai Mall Flagship Store

Qlinks Properties

Job Description:We&rsquo;re Hiring: Mall Manager &ndash; Lahore Location: Bahria Town, Lahore Company: Q-Real EstateAbout Us Q-Real Estate is a fast-growing marketing and development company, committed to delivering premium real estate projects across Lahore. We are currently seeking a dynamic and experienced Mall Manager to oversee the operations and management of one of our upcoming malls in Lahore.Position: Mall Manager Location: Lahore Employment Type: Full-TimeKey Responsibilities:<ul><li>Oversee day-to-day mall operations, including administration, security, housekeeping, maintenance, and tenant relations.</li><li>Develop and implement operational SOPs to ensure a safe, secure, and customer-friendly environment.</li><li>Coordinate with marketing teams for promotional events, seasonal campaigns, and footfall enhancement activities.</li><li>Manage leasing operations, tenant coordination, and ensure timely rent collection.</li><li>Supervise facility management including HVAC, electrical, plumbing, and cleanliness.</li><li>Monitor budgets, control operational costs, and ensure profitability.</li><li>Handle emergency situations and ensure compliance with legal and regulatory requirements.</li><li>Lead, train, and motivate the mall operations team to maintain service excellence.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field (Master&rsquo;s preferred).</li><li>3&ndash;5 years of relevant experience in mall operations or facility management, ideally in Lahore or other major cities.</li><li>Strong leadership, communication, and people management skills.</li><li>Proven ability to handle tenants, vendors, and multiple stakeholders.</li><li>Knowledge of mall operations, leasing, marketing, and customer engagement strategies.</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Opportunity to lead operations at a landmark mall in Lahore.</li><li>A professional and growth-oriented work environment.</li></ul>Apply Now: Send your CV to hr@qrealestate.com with the subject line: Mall Manager &ndash; LahoreJob Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In person

Mall Manager

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