manager of business

Keeta

<div>
 
 
 🚀 We&rsquo;re Hiring:
 
 
 Customer Service Manager of Business Process Innovation!
 
 🚀
 
 !
 
 
 
 
 
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.
 
 
 
 
 
 Are you passionate about revolutionizing customer service in the takeaway industry? Do you have a knack for designing seamless service journeys that cater to users, merchants, and riders alike? If so, we have an exciting opportunity for you!
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Output service rules for the takeaway industry, including the user side, merchant side and rider side, to ensure a balanced experience on all three sides.
 </li>
 <li>
 Design the whole chain service journey from AI customer service to manual customer service, including service routing, service layering, service risk control and etc..
 </li>
 <li>
 Design takeaway journeys and scenarios in line with Saudi customers' habits, and output applicable service processes, solutions and communication tactics.
 </li>
 <li>
 The design targets frontline customer service in the customer service center, ensuring that the process is clear, concise and easy to operate, and optimizing the process to improve customer service resolution.
 </li>
 <li>
 Analyze service data and customer voices, continuously discover user pain points, and feedback to business improvement to reduce the occurrence of problems.
 </li>
 </ul>
 
 
 
 
 
 Why Keeta?
 
 
 <ul>
 <li>
 Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
 </li>
 <li>
 Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
 </li>
 <li>
 Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Understand the takeaway industry and the current market demand, know the service rules of customer, merchant and rider.
 </li>
 <li>
 Experienced in service process design, and have insignt in full service journey customer experience management
 </li>
 <li>
 Have strong data analysis ability, problem insight and communication and collaboration skills, clear thinking, can accurately recognize the problem and propose improvement programs.
 </li>
 <li>
 Have a sense of service, able to think customer-centered.
 </li>
 <li>
 Have rigorous and practical work attitude, strong sense of responsibility, can accept cross-country travel.
 </li>
 <li>
 Possess experience in the Middle Eastern market, with proficiency in Mandarin, English/ Arabic.
 </li>
 </ul>
 
 
 
 
 🚀 Ready to make an impact? Apply now &amp; let&rsquo;s shape the future together!
 
 
 📍
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 📩 Interested? Apply now
 
</div>

Customer Service Manager of Business Process Innovation

MultiBank Group

<div>
 
 Welcome to
 
 MultiBank Group
 
 , a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.
 
 
 
 
 
 Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 17+ financial regulators across 5 continents, and recipient of over 70 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.
 
 
 
 
 
 
 Role Overview
 
 
 
 We are seeking a
 
 Business Operations Manager
 
 to join our team. This is a pivotal role responsible for driving operational efficiency, ensuring smooth coordination across departments, and supporting the execution of key strategic initiatives. The Business Operations Manager will act as a bridge between senior leadership and internal teams, helping to turn decisions into action and keeping projects on track.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Oversee day-to-day business operations and ensure effective workflows across departments.
 </li>
 <li>
 Coordinate across multiple departments to ensure alignment, efficiency, and timely execution of projects.
 </li>
 <li>
 Monitor progress on key initiatives, track deliverables, and follow up with stakeholders.
 </li>
 <li>
 Analyze processes, identify gaps, and recommend improvements to enhance business operations.
 </li>
 <li>
 Prepare and review reports, presentations, and updates for leadership.
 </li>
 <li>
 Support leadership in decision-making by ensuring accurate and timely information flow.
 </li>
 <li>
 Manage special projects from planning through execution.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or a related field (Master&rsquo;s preferred).
 </li>
 <li>
 5+ years of experience in business operations, project management, or a similar role.
 </li>
 <li>
 Strong organizational and problem-solving skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Ability to handle multiple priorities in a fast-paced environment.
 </li>
 <li>
 Proactive, detail-oriented, and comfortable working with senior leadership.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 <ul>
 <li>
 Work with an industry-leading global financial institution.
 </li>
 <li>
 Competitive salary and comprehensive employee benefits.
 </li>
 <li>
 Opportunities for professional growth and career advancement.
 </li>
 <li>
 Collaborative, inclusive, and dynamic work environment.
 </li>
 <li>
 Commitment to innovation and professional excellence.
 </li>
 </ul>
 
 
 
 
 
 Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.
 
 
</div>

Business Operations Manager

Remofirst

<div><div><div>RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionise the industry and be a generational company.</div><div></div><div> 
Our platform offers a full-range people management tool, employee benefits like health insurance, and financial benefits, and enabling clients to hire anyone from anywhere with one click. RemoFirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and the best startups worldwide (e.g., TransferGo).</div><div></div><div> 
We are a small but strong team of 160 people (and growing) hyper-focussed on delivering a world-class platform and unparalleled service with our industry-leading partnerships. To help accelerate our growth and pace of delivery, we are looking for talented Business Operations Manager to help spearhead the overall look and feel of our features and services.</div><div></div><div> 
As a Business Operations Manager, your primary responsibility will be to develop and maintain strategic relationships with our local EORs in the Africa region, ensuring exceptional service delivery and therefore maximizing value for our clients. You will work closely with cross-functional teams at RemoFirst, including Sales, Customer Success, and Product, to ensure alignment between local partner strategies, and RemoFirst internal initiatives to drive overall business growth.</div></div>
<div><div><h3 class="jobSectionHeader">What you would be doing:</h3><ul><li><ul><li>
Create &amp; optimize the processes within the Operations Department.</li><li>
Create &amp; monitor performance metrics
</li><li>Improve the onboarding of the stakeholders to the platform.</li><li>
Ensure that all of the stakeholders use the platform efficiently.</li><li>
Constantly monitor efficiency within the department and develop ways to make them more effective.</li><li>
Close cooperation with the CS department on the day-to-day escalations.</li><li>
Oversee planning, operational systems and controls, and the organization of fiscal documentation.</li><li>
Escalate client concerns to the stakeholders and design solutions to resolve complaints and maximize customer satisfaction.</li><li>
Work with tax calculators, country guides, and country compliance.</li><li>
Offer operational data and insights for establishing and evaluating improvement strategies and tactics.</li><li>
Ensure smooth workflows within each department and establish easy and lucid communication channels between other departments and operations.</li><li>
Track day-to-day escalations that arise in the operations department.</li><li>
Establish a safe, healthy, and inclusive work environment.</li><li>
The principal point of contact for external stakeholders.</li><li>
Help with employee appraisals by communicating job expectations and monitoring and reviewing job contributions.</li><li>
Analyze data and assist in predicting the company&rsquo;s requirements, preparing a yearly budget, and planning future spending.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">What you'll need:</h3><ul><li><ul><li>
2-5 years experience in an EOR, outsourcing, or client-facing HR tech space.</li><li>
2-5 years experience in HR or employment law.</li><li>
Ability to build 0-1 process and programs.</li><li>
1-3 years of project management experience.</li><li>
Multilingual is a plus.</li></ul></li></ul></div></div></div>

HOS Global Foods

<div>House of Spices is a deeply rooted brand within the food industry, leading the specialty food and ingredient category for over 40 years. Fast-forward from its start as a homegrown family business, House of Spices has become a middle-market wholesale/manufacturer which includes multiple distribution networks across the country. Although the business has and continues to expand rapidly, the brand is still family-owned and home-based out of the NYC metro area. We are looking for talented individuals to join our team-oriented culture!
We are seeking a Business Operations manager to join our team! You will be responsible with assisting with day to day operations and overall supply chain for House of Spices India Inc. distribution center and its various components. This role will assist/support all operations within the distribution center to drive cohesive strategy that maximizes efficiency, quality, and distribution.
Essential Functions<ul><li>
Lead with a safety mindset that ensures that every HOS associate remains injury free, always. Champion safety procedures, processes and training to create and maintain a safety-first culture in the warehouse.</li><li>
Oversee and develop warehouse associates through one-on-one coaching, training on policy and procedures, assisting in problem resolution when required, and leading by example.</li><li>
Direct and supervise the work and productivity of associates within the warehouse department. Drive associate engagement and retention, and create a culture that embodies HOS values.</li><li>
Lead and direct associates to achieve accurate orders that are then staged and loaded on the trucks. Oversee the preparation of the warehouse for shipping and receiving</li><li>
Monitor operational information, such as &quot;mis-picks&quot; and productivity reports, to ensure the entire shift meets rates and follows preferred methods. Take action through coaching and counseling to correct behaviors.</li><li>
On day shift, designate dock locations for inbound carriers. Ensure product is stocked in appropriate location. Monitor replenishment activity to ensure stock is available for the shipping shift and to minimize the potential for &ldquo;shorts&rdquo;.</li><li>
the afternoon shift, manage a team up to 20 order makers and organize over 7 tractor loads for next day deliveries.</li><li>
Maintain physical condition and safety of warehouse and equipment, including preparing work orders for repairs and requisitions for equipment.</li><li>
Work with operations management team to identify sources of inventory shrink and assist in development of an action plan. Analyze the current operations and make recommendations to improve on expense and cost control.</li><li>
Regularly inspect facility for safety hazards and either resolve them or report them to the safety manager as appropriate. Maintain the physical condition of the warehouse and its equipment.</li><li>
Ensure Master Sanitation Schedule (MSS) and FSQA requirements are followed.</li><li>
Ability to workforce plan based on peak and off peak season</li><li>
Responsible for inventory management. This is includes and not limited to shrinkage, cycle counts and adjustments occurring.</li></ul>
Required Education and Experience<ul><li>
Bachelors Degree in Business Administration, Management, Marketing or related field</li><li>
5 or more years' experience in retail; food or convenience retail</li><li>
5 or more years of MS- Office Excel experience</li><li>
Minimum of three years of experience in warehouse distribution required.</li><li>
Minimum of one year of experience overseeing a workforce required.</li><li>
Knowledge and understanding of operational best practices, with a focus on manufacturing/distribution industry a plus</li></ul>
Ability to travel up to 25%, occasionally working evenings and weekends as needed for special assignments.
WORK ENVIRONMENT
The work takes place in normal warehouse environments as well as in cooler and freezer areas where temperatures may be as low as -5 degrees.
House of Spices Inc. India provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.</div>

Tamkeen Human Resource (THR)

<div>
 
 
 Job Summary
 
 
 
 The Business Unit Operations Manager is responsible for overseeing the operational activities related to manpower sourcing within the business unit. This role encompasses manpower planning, logistics, administration, customer contract management, and overall branch management. The Operations Manager ensures that all operational processes are efficient, compliant, and aligned with the organization's strategic goals, while also maintaining high levels of customer satisfaction and workforce relations.
 
 
 
 
 
 
 
 
 
 Main Duties and Responsibilities of the job
 
 
 
 
 Strategic Duties:
 
 
 <ul>
 <li>
 Developing the department&rsquo;s work plan and assigning related activities to serve the achievement of the department&rsquo;s objectives.
 </li>
 <li>
 Setting the objectives and KPI&rsquo;s of the department.
 </li>
 <li>
 Supervising the implementation of the department&rsquo;s plans, monitoring workflow, and ensuring adherence to policies and procedures.
 </li>
 <li>
 Ensuring that work activities are carried out according to the pre-set performance goals and suggesting any necessary actions to the direct supervisor.
 </li>
 <li>
 Setting the estimated budgets for the department and participating in the determination of its budget requirements and expected expenses, in addition to following up on the department&rsquo;s expenditures in coordination with the finance division.
 </li>
 </ul>
 
 
 
 
 
 Technical and Executive Duties:
 
 
 <ul>
 <li>
 Maintaining solid and long-lasting relationships with existing clients through ensuring that service delivery meets the set requirements and standards, as well as building trust with them through maintaining professional business conduct and a win-win mindset.
 </li>
 <li>
 Ensuring well-established SME client&rsquo;s relationships and proper service delivery in all regions through overseeing operational activities and monitoring client&rsquo;s satisfaction, as well as approving renewal contracts.
 </li>
 <li>
 Establishing and developing internal support processes to facilitate service delivery in manner that ensures timely and efficient operations flow, leading ultimately to continuous and effective operations for the clients.
 </li>
 <li>
 Ensuring adequate coordination between the different function within the department through developing and implementing an operational plan in order to govern the operational activities related to the SMEs projects.
 </li>
 <li>
 Identifying effective communication channels, including email, instant messaging, phone, live chat, forums, and social networks; in order to ensure successful and efficient communication with the client and build a strong and long-lasting relationships.
 </li>
 <li>
 Attending calls, meetings, and communications with major clients in all regions and resolving any standing complex issues through taking prompt critical decisions when needed.
 </li>
 <li>
 Directing the development of deployment plans in all regions in order to ensure organized, prioritized and efficient deployment of manpower.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills &amp; Experience Requirements:
 
 
 
 
 Education and Qualifications:
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s Degree in Business Administration, Operations Management, Human Resources, or a related field; a Master&rsquo;s degree or MBA is preferred.
 </li>
 <li>
 Relevant certifications in operations management or project management are a plus.
 </li>
 </ul>
 
 
 Knowledge and Experiences:
 
 
 <ul>
 <li>
 10+ years of experience in operations management, preferably in the manpower sourcing or staffing industry.
 </li>
 <li>
 Proven experience in contract management, workforce planning, and logistics management.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 Language: English (Fluent).
 
 
 Computer: Proficiency in CRM software and Microsoft Office (Excel, Word, PowerPoint).
 
</div>

Business Operation Manager

Statistics & Data Corporation (SDC)

<div>Manager, Business Development Operations
Statistics &amp; Data Corporation (SDC), a specialized contract research organization (CRO) headquartered in Arizona, delivering top-tier clinical trial services to pharmaceutical, biologic, and medical device/diagnostic companies since 2005. SDC providing a technology enabled service offering to provide clients with both clinical services expertise, as well as the technology they need to be successful in their clinical trials.
Job Summary
Manager, Business Development Operations responsibilities include working with Business Development, Operational Logistics / Project Management, Accounting, Quality Assurance, Operations, and clients/partners to oversee processes and personnel responsible for the preparation of proposals with associated pricing, Confidential Disclosure Agreements, Master Service Agreements, Work Orders and Work Order Amendments that are responsive to client/partner needs. Coordinate the status of this work internally and with the external client/sponsor as appropriate, in a timely, professional manner with high attention to detail. Interface with partners/clients (indirectly via Sales Lead when applicable) on all account matters and be familiar enough with their contractual requirements to help identify and understand customer relations issues along with related project risks and identify corrective action and risk mitigation plans as required. Coordinate with Senior Vice President (SVP), Business Development to ensure that Executive Management are immediately notified of any and all client/sponsor issues that are thought to be significant (e.g., service complaints, invoicing problems, etc.) along with recommendations for resolution.
Primary Responsibilities<ul>
<li>Provide management oversight and training to all direct reports within the Business Development team.</li>
<li>Support SVP, Business Development in coordinating with Accounting, Operational Logistics / Project Management, and Business Development to prepare, maintain, and regularly communicate a forecast for all new business to include scope of work and project/contract timing.</li>
<li>Support Sales Lead to coordinate with prospective and current clients/partners to understand the scope of work requirements for all new candidate projects and/or changes to current projects and prepare initial pricing and proposals that are responsive to the request.</li>
<li>Review draft pricing and proposals as needed with SVP, Business Development</li>
<li>Coordinate with Business Development team to ensure that all contracts, proposals, and other opportunities are updated and maintained via all available Business Development resources (Salesforce.com, KeyedIn, etc.)</li>
<li>Oversee the preparation of Confidential Disclosure Agreements (CDAs), Master Service Agreements (MSAs), and associated Work Orders and Work Order Amendments</li>
<li>Develop/maintain Business Development Operations processes.</li>
<li>Proactively identify and coordinate with Business Development on resolution of problems/issues that may jeopardize winning new business.</li>
<li>Ensure project scope of work, deliverable requirements, and project budgets are well coordinated with internal staff, helping to identify and communicate contract scope creep as early as possible.</li>
<li>Coordinate with Accounting and operational departments to ensure all billing milestones are identified, tracked, and regularly reviewed.</li>
<li>Communicate with support staff in a positive, proactive manner to ensure team objectives are met.</li>
<li>Coordinate with SVP, Business Development to discern when to involve executive management to help reconcile problems/issues with internal staff members and/or clients/sponsors.</li>
<li>Ensure the quality of all Business Development Operations deliverables prior to submission to clients/partners.</li>
<li>Coordinate with SVP, Business Development, or other Executive Leadership to determine when outside legal review of documents is required.</li>
<li>Support continuous improvement initiatives spearheaded by executive management and/or department heads.</li>
<li>Comply with Statistics &amp; Data Corporation&rsquo;s data integrity &amp; business ethics requirements.</li>
<li>Perform other duties as assigned.</li>
<li>Adherence to all essential systems and processes that are required at SDC to maintain compliance with business and regulatory requirements.</li></ul> 
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This document is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Requirements
Required Skills<ul>
<li>Exceptional customer support skills.</li>
<li>Excellent understanding of contracts and demonstrated ability to manage contracts.</li>
<li>Ability to instill and maintain confidence in customer base.</li>
<li>Excellent leadership and management abilities</li>
<li>Strong ability to motivate company personnel to meet project requirements within budget.</li>
<li>Solid independent, critical thinking ability and demonstrated ability to discern multiple viewpoints.</li>
<li>Familiarity with ICH Guidelines for Good Clinical Practice and Title 21 of the Code of Federal Regulations</li>
<li>Good analytical and problem-solving skills to include excellent ability to identify and resolve problems early.</li>
<li>Keen ability to accurately discern individual and team priorities in a fast-paced work environment.</li>
<li>Solid understanding of SDC service and technology offerings and related processes</li>
<li>Excellent verbal and written communication skills</li>
<li>Excellent computer skills to include strong knowledge and MS Office suite and Saleforce.com.</li>
<li>Ability to travel up to 25% of the time as needed for meetings, industry conferences, etc.</li>
</ul>Education or Equivalent Experience<ul>
<li>A bachelor&rsquo;s degree, preferably in engineering, applied or life sciences or business is required.</li>
<li>Four (4) years of experience in business development, account management, contracts management, or purchasing in the clinical trial industry is required.</li>
</ul>Benefits
Why SDC
SDC is a team of diversified professionals who deliver exceptional Biometric Services, Consulting, and Technology Solutions to pharmaceutical, biologic, and medical device/diagnostic companies. Since 2005 our purpose has been to partner with sponsors to provide high quality and experienced team members to develop great medicines that save lives and cure diseases in the most efficient manner possible. Our global team operates as a value partner to our clients by fulfilling their needs as our own and delivering exceptional results. We are a specialty CRO in that we provide scalable service offerings, focused services area specialists, efficient project timelines, optimal technology solutions, and proven success and experience. Our commitment to our clients is the same commitment to our employees. By offering strong benefits including competitive pay, generous time off, attainable career advances and positive work/life balance, we are able to attract some of the most talented people in the industry.
<ul><li>We are committed to developing our employees. We recognize achievements, provide growth opportunities and career advancement, offer a flexible work schedule, engaging work culture and employee benefits.
</li><li>We are passionate about our company culture. Our recognition program is directly tied to our core values of Energy, Integrity, Engagement, Innovation, Ownership, and Commitment.
</li><li>We strive to provide a place of belonging to our employees with fun and engaging activities from SDC&rsquo;s culture club.</li><li>We are constantly growing and innovating to support our client and employee needs. Global in nature, we bring diverse perspectives enabling our growth in this ever-evolving industry.
</li><li>With a proven track record, SDC has been successfully executing client clinical programs since 2005.</li></ul>
Take a look at how you can join our team!
#LI-Hybrid</div>

Manager, Business Operations

SDC (Statistics & Data Corporation)

<div>
 
 Manager, Business Development Operations
 
 
 
 Statistics &amp; Data Corporation (SDC), a specialized contract research organization (CRO) headquartered in Arizona, delivering top-tier clinical trial services to pharmaceutical, biologic, and medical device/diagnostic companies since 2005. SDC providing a technology enabled service offering to provide clients with both clinical services expertise, as well as the technology they need to be successful in their clinical trials.
 
 
 
 Job Summary
 
 
 
 Manager, Business Development Operations responsibilities include working with Business Development, Operational Logistics / Project Management, Accounting, Quality Assurance, Operations, and clients/partners to oversee processes and personnel responsible for the preparation of proposals with associated pricing, Confidential Disclosure Agreements, Master Service Agreements, Work Orders and Work Order Amendments that are responsive to client/partner needs. Coordinate the status of this work internally and with the external client/sponsor as appropriate, in a timely, professional manner with high attention to detail. Interface with partners/clients (indirectly via Sales Lead when applicable) on all account matters and be familiar enough with their contractual requirements to help identify and understand customer relations issues along with related project risks and identify corrective action and risk mitigation plans as required. Coordinate with Senior Vice President (SVP), Business Development to ensure that Executive Management are immediately notified of any and all client/sponsor issues that are thought to be significant (e.g., service complaints, invoicing problems, etc.) along with recommendations for resolution.
 
 
 
 Primary Responsibilities
 
 
 
 <ul>
 <li>
 Provide management oversight and training to all direct reports within the Business Development team
 </li>
 <li>
 Support SVP, Business Development in coordinating with Accounting, Operational Logistics / Project Management, and Business Development to prepare, maintain, and regularly communicate a forecast for all new business to include scope of work and project/contract timing
 </li>
 <li>
 Support Sales Lead to coordinate with prospective and current clients/partners to understand the scope of work requirements for all new candidate projects and/or changes to current projects and prepare initial pricing and proposals that are responsive to the request
 </li>
 <li>
 Review draft pricing and proposals as needed with SVP, Business Development
 </li>
 <li>
 Coordinate with Business Development team to ensure that all contracts, proposals, and other opportunities are updated and maintained via all available Business Development resources (Salesforce.com, KeyedIn, etc.)
 </li>
 <li>
 Oversee the preparation of Confidential Disclosure Agreements (CDAs), Master Service Agreements (MSAs), and associated Work Orders and Work Order Amendments
 </li>
 <li>
 Develop/maintain Business Development Operations processes
 </li>
 <li>
 Proactively identify and coordinate with Business Development on resolution of problems/issues that may jeopardize winning new business
 </li>
 <li>
 Ensure project scope of work, deliverable requirements, and project budgets are well coordinated with internal staff, helping to identify and communicate contract scope creep as early as possible
 </li>
 <li>
 Coordinate with Accounting and operational departments to ensure all billing milestones are identified, tracked, and regularly reviewed
 </li>
 <li>
 Communicate with support staff in a positive, proactive manner to ensure team objectives are met
 </li>
 <li>
 Coordinate with SVP, Business Development to discern when to involve executive management to help reconcile problems/issues with internal staff members and/or clients/sponsors
 </li>
 <li>
 Ensure the quality of all Business Development Operations deliverables prior to submission to clients/partners
 </li>
 <li>
 Coordinate with SVP, Business Development, or other Executive Leadership to determine when outside legal review of documents is required
 </li>
 <li>
 Support continuous improvement initiatives spearheaded by executive management and/or department heads
 </li>
 <li>
 Comply with Statistics &amp; Data Corporation's data integrity &amp; business ethics requirements
 </li>
 <li>
 Perform other duties as assigned
 </li>
 <li>
 Adherence to all essential systems and processes that are required at SDC to maintain compliance with business and regulatory requirements
 
 
 
 </li>
 </ul>
 The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This document is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
 
 
 
 Requirements
 
 
 
 
 Required Skills
 
 
 
 <ul>
 <li>
 Exceptional customer support skills
 </li>
 <li>
 Excellent understanding of contracts and demonstrated ability to manage contracts
 </li>
 <li>
 Ability to instill and maintain confidence in customer base
 </li>
 <li>
 Excellent leadership and management abilities
 </li>
 <li>
 Strong ability to motivate company personnel to meet project requirements within budget
 </li>
 <li>
 Solid independent, critical thinking ability and demonstrated ability to discern multiple viewpoints
 </li>
 <li>
 Familiarity with ICH Guidelines for Good Clinical Practice and Title 21 of the Code of Federal Regulations
 </li>
 <li>
 Good analytical and problem-solving skills to include excellent ability to identify and resolve problems early
 </li>
 <li>
 Keen ability to accurately discern individual and team priorities in a fast-paced work environment
 </li>
 <li>
 Solid understanding of SDC service and technology offerings and related processes
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Excellent computer skills to include strong knowledge and MS Office suite and Saleforce.com
 </li>
 <li>
 Ability to travel up to 25% of the time as needed for meetings, industry conferences, etc
 
 
 
 </li>
 </ul>
 
 Education Or Equivalent Experience
 
 
 
 <ul>
 <li>
 A bachelor's degree, preferably in engineering, applied or life sciences or business is required
 </li>
 <li>
 Four (4) years of experience in business development, account management, contracts management, or purchasing in the clinical trial industry is required
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Why SDC
 
 
 
 SDC is a team of diversified professionals who deliver exceptional Biometric Services, Consulting, and Technology Solutions to pharmaceutical, biologic, and medical device/diagnostic companies. Since 2005 our purpose has been to partner with sponsors to provide high quality and experienced team members to develop great medicines that save lives and cure diseases in the most efficient manner possible. Our global team operates as a value partner to our clients by fulfilling their needs as our own and delivering exceptional results. We are a specialty CRO in that we provide scalable service offerings, focused services area specialists, efficient project timelines, optimal technology solutions, and proven success and experience. Our commitment to our clients is the same commitment to our employees. By offering strong benefits including competitive pay, generous time off, attainable career advances and positive work/life balance, we are able to attract some of the most talented people in the industry.
 
 
 <ul>
 <li>
 We are committed to developing our employees. We recognize achievements, provide growth opportunities and career advancement, offer a flexible work schedule, engaging work culture and employee benefits
 </li>
 <li>
 We are passionate about our company culture. Our recognition program is directly tied to our core values of Energy, Integrity, Engagement, Innovation, Ownership, and Commitment
 </li>
 <li>
 We strive to provide a place of belonging to our employees with fun and engaging activities from SDC's culture club
 </li>
 <li>
 We are constantly growing and innovating to support our client and employee needs. Global in nature, we bring diverse perspectives enabling our growth in this ever-evolving industry
 </li>
 <li>
 With a proven track record, SDC has been successfully executing client clinical programs since 2005
 
 
 
 </li>
 </ul>
 Take a look at how you can join our team!
 
 
</div>

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