manager of business operations

Sartoria di Ambassador

Job Vacancy AnnouncementA well-known Luxury Suiting Brand located at Bukhari Commercial, DHA Karachi is looking for a qualified and experienced Outlet Operations &amp; Admin Manager to join our team.We are seeking a professional, responsible, and result-oriented individual who can independently manage the outlet operations and administrative functions while ensuring excellent customer service and smooth daily operations.Key Responsibilities:<ul><li>Manage complete outlet operations and administrative activities</li><li>Supervise sales staff and ensure excellent customer service standards</li><li>Maintain daily sales reporting, inventory coordination, and stock management</li><li>Ensure discipline, punctuality, and staff performance monitoring</li><li>Coordinate with management, production, and accounts departments</li><li>Implement company policies, SOPs, and operational procedures</li><li>Ensure the outlet maintains premium brand presentation and standards</li></ul>Requirements:<ul><li>Bachelor&rsquo;s/Master&rsquo;s degree in Business Administration or relevant field</li><li>3&ndash;5 years of experience in retail outlet operations or administration (preferably in fashion/luxury retail)</li><li>Strong leadership, communication, and organizational skills</li><li>Ability to manage the outlet independently and take operational responsibility</li><li>Proficiency in MS Office and reporting</li></ul>Location: Bukhari Commercial, DHA Karachi Industry: Luxury Retail / Suiting BrandInterested candidates may share their updated CV with the subject line &ldquo;Outlet Operations &amp; Admin Manager &ndash; DHA&rdquo;.Join a prestigious brand and become part of a team dedicated to excellence and luxury serviceJob Type: Full-timeWork Location: In person

Outlet Operations and Admin Manager

Heartland Dental

<div><div>Practice Manager of Operations 
Shuttle View Dental Care is looking for a Practice Manager of Operations to join our team. 
Why Heartland Dental?
Heartland Dental believes that to provide exceptional lifetime care for our patients, we must hire and grow leaders who will support the business needs of each supported dental office and foster a strong team building culture. As a Practice Manager of Operations, you&rsquo;ll work in an environment that encourages learning, team cohesion, and puts patients first. 
As a Practice Manager of Operations, you&rsquo;ll be a valued business partner to the Doctor. This hard-working and motivated leader will help guide and support our team as they provide the best patient care to the community. At Heartland Dental, our goal is to hire and grow leaders who will support the business needs of each supported dental office and foster a strong culture of camaraderie and support. This is where patients come first, and continuous learning is encouraged!
</div><div>More about the role<ul><li>
Strive towards mastery of role by prioritizing and completing all PMO Training needed to develop technical, commitment and leadership skills</li><li>
Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality)</li><li>
Ensure goals and priorities of Doctors and teams are achieved through servant leadership</li><li>
Bell Leadership Training every 18-24 months</li><li>
Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles</li><li>
Focus and prioritize efforts of team to support Doctor achieving their Top 10 Professional goals</li><li>
Create alignment with doctor through daily one on ones, morning huddles and weekly touch points discussing communication, connection and support needed</li><li>
Commit to serving as a business partner for the Doctor collaborating and developing quarterly and annual financial goals</li><li>
Help Doctor prioritize, plan and block schedule for CE through Doctor Education and Leadership programs</li><li>
Understand the benefits and metrics of DMP and help Doctor to monitor progress</li><li>
Identify and support future team growth by selecting candidates (BA, DA, Hygienists) that are an 80% match for both the position and the practice</li><li>
Partner with Doctors to identify skills needed for open positions and proper selection team within the practice</li><li>
Successfully onboard new team members through partnerships with recruiting and support office</li><li>
Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles</li></ul> 
What You&rsquo;ll Gain<ul><li>
Competitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO (paid time off)</li><li>
Continuing education to provide you the opportunity to develop your full potential and be a true business partner to our supported Doctors</li><li>
Access to an expansive network of mentors and networking opportunities
</li><li>Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver exceptional patient care</li></ul></div><div> 
 Minimum Qualifications<ul><li>
Associate&rsquo;s or Bachelor's degree or 3 - 5 years&rsquo; leadership experience (in a professional office, hospitality, retail, banking, medical, etc.)</li><li>
Experience working in a fast-paced and customer-centric environment</li><li>
Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies</li><li>
Excellent communication, leadership, coaching, and conflict resolution skills</li><li>
Trustworthy; maintain patient confidentially and team ethics</li></ul> 
Preferred Experience<ul><li>
1+ years of experience in a dental or medical setting</li><li>
1+ years of experience with insurance billing and accounts receivable</li><li>
Dentrix or other dental software experience</li></ul> 
Physical Requirements:<ul><li>
Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position</li><li>
Prolonged periods sitting at a desk and working on a computer</li><li>
Must be able to lift up to 15 pounds at times</li><li>
Availability to attend virtual training sessions (or in-person once conditions allow) periodically throughout the year (some travel will eventually be involved)</li><li>
As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in the state of FL &amp; TN.</li></ul> 
Who is Heartland Dental?
As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2,300 supported doctors in 38 states and over 1,400 supported offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported Doctors are the leaders of their practice and set forth their own clinical care philosophies. With the largest network of doctors, we are founded by a doctor for doctors with a mission to support dentists and their teams as they deliver the highest quality dental care and experiences to the communities they serve while providing exceptional careers and creating value for our stakeholders. 
At Heartland Dental, we&rsquo;re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.</div></div>

Practice Manager of Operations

Abco Security Services

Business Manager &ndash; National Security OperationsCompany: Abco Security Services Location: Melbourne, VIC (National Oversight Role) Employment Type: Full-Time Industry: Security &amp; Facilities ServicesAbout the RoleAbco Security Services is a rapidly growing nationwide security provider delivering Security Guarding, Mobile Patrols, CCTV Monitoring, and Integrated Security Solutions across Australia.We are seeking a commercially driven Business Manager to take ownership of daily operations, sales conversion, workforce coordination, subcontractor management, and national business development.This is a leadership role for someone who thrives in structured environments, can manage multiple moving parts, and is ready to scale a security business to the next level.Key Responsibilities - Sales &amp; Growth<ul><li>Manage day-to-day inbound and outbound lead follow-up</li><li>Re-engage past clients and convert dormant accounts</li><li>Prepare proposals and convert RFQs into long-term contracts</li><li>Identify and develop new business opportunities across VIC, NSW, QLD, WA &amp; SA</li><li>Build strategic relationships with commercial, corporate, and industrial clients</li></ul>Operations Management<ul><li>Oversee daily security operations</li><li>Manage and coordinate security guards nationwide</li><li>Monitor performance and ensure service compliance</li><li>Liaise with site supervisors and respond to operational escalations</li><li>Ensure guards are inducted, licensed, and compliant</li></ul>Subcontractor &amp; Workforce Coordination<ul><li>Manage subcontractor relationships across Australia</li><li>Verify licensing, compliance, insurance, and documentation</li><li>Maintain service quality standards</li><li>Conduct performance reviews and reporting</li></ul>Accounts &amp; Administration Coordination<ul><li>Work closely with Accounts team for:</li><li>Invoicing oversight</li><li>Payroll reporting coordination</li><li>Client payment follow-ups</li><li>Monitor profitability and contract margins</li><li>Support budgeting and cost control initiatives</li></ul>Client Relationship Management<ul><li>Act as primary point of contact for key accounts</li><li>Conduct regular service reviews</li><li>Handle client escalations professionally</li><li>Ensure high client retention and satisfaction</li></ul>What We&rsquo;re Looking For✔ Proven experience in operations management, security management, or facilities management ✔ Strong sales and business development background ✔ Experience managing guards, subcontractors, or field teams ✔ High-level communication and negotiation skills ✔ Strong organisational and leadership abilities ✔ Ability to manage multiple projects simultaneously ✔ Commercial mindset with focus on profitability ✔ Experience in the security industry (highly regarded) ✔ Knowledge of Security Award rates &amp; compliance (advantage)What We Offer<ul><li>Leadership position in a growing national company</li><li>Opportunity to scale operations Australia-wide</li><li>Performance-based incentives &amp; bonuses</li><li>Direct involvement in strategic growth</li><li>Career progression into senior executive leadership</li></ul>Ideal Candidate ProfileYou are:<ul><li>Highly structured and process-driven</li><li>Commercially aggressive but professionally composed</li><li>Confident in managing the workforce and clients simultaneously</li><li>Comfortable working in a fast-paced environment</li><li>Growth-oriented and ready to build something significant</li></ul>SalaryCompetitive base salary + performance incentives (negotiable based on experience).How to ApplySubmit your resume and a brief cover letter outlining:<ul><li>Your experience in operations and sales</li><li>Your experience managing teams</li><li>Your strategy for growing a national service business</li></ul>Contact us at:info@abcosecurity.com.auJob Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Business Management: 1 year (Required)</li><li>Computer Skills: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: Remote

Business Manager – National Security Operations

968 mishakik

We are seeking a results-driven Business Development Manager to lead revenue growth, develop strategic sales plans, and support the expansion of our restaurant operations in Doha. The ideal candidate has strong commercial awareness, leadership skills, and proven success in increasing sales and profitability within the F&amp;B industry.Key Responsibilities<ul><li>Develop and execute sales and business growth strategies</li></ul><ul><li>Identify new revenue opportunities (corporate catering, partnerships, family offers, delivery platforms)</li></ul><ul><li>Increase overall restaurant sales and profitability</li></ul><ul><li>Monitor daily/weekly/monthly sales performance and KPIs</li></ul><ul><li>Analyze market trends and competitor activity</li></ul><ul><li>Lead promotional campaigns and marketing initiatives</li></ul><ul><li>Optimize pricing strategies and cost control</li></ul><ul><li>Build relationships with corporate clients and event organizers</li></ul><ul><li>Work closely with operations team to improve customer experience</li></ul>⸻Requirements<ul><li>Minimum 3+ years experience in restaurant management or business development</li></ul><ul><li>Proven track record of increasing revenue</li></ul><ul><li>Strong analytical and financial understanding</li></ul><ul><li>Experience in Qatar or GCC market preferred</li></ul><ul><li>Leadership and team management skills</li></ul><ul><li>Fluent in English (Arabic is a plus)</li></ul>Job Type: Full-timePay: From QAR4,000.00 per month

Business Development Manager – Restaurant Operations

HSBC

<div>
 Manager - Payments Operations (Kuwaiti National)
 
 
 Some careers prize diversity more than others.
 
 
 If you&rsquo;re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.
 
 
 We are currently seeking an ambitious individual to join our Corporate and Inst Banking team, working together with colleagues to define, manage and achieve divisional business targets.
 
 
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 The role-holder will be required to understand the regulatory environment we operate within, including the significant market-wide change programmes.
 </li>
 <li>
 Support the implementation of TOMs within country.
 </li>
 <li>
 Support operations to deliver the annual business plan in line with Global Business demand.
 </li>
 <li>
 Support operations for establishing Payments Operations goals in Production Quality, Service Quality, Financial Performance, and Operational Risk that meet Payments &amp; Wholesale Operations targets.
 </li>
 <li>
 Support operations for ensuring global change programmes that impact Payments Operations and ensure they are fully supported, and any implications are fully understood.
 </li>
 <li>
 Support operations for the implementation of initiatives across Payments Operations as appropriate, liaising with resources from the Business and Change Delivery as necessary. Function as the key interface between Operations and Lines of Businesses in country. Partner closely with the Global/Regional Operations team to deliver a best-in-class proposition to business partners.
 </li>
 <li>
 Actively identify and realize quality and timeliness improvements through automation, elimination, and standardization to deliver cost efficient, high quality and scalable services to business partners.
 </li>
 <li>
 Implement Operations strategy, by migrating work to the most appropriate, cost-effective location to leverage cost and efficiency benefits of Operations global capabilities. This can include outsourcing of work to a third party.
 </li>
 <li>
 Drive up customer advocacy through excellent customer relationships with the business/function heads.
 </li>
 <li>
 Ensure cohesive management and direction for country Payments Operations team.
 </li>
 <li>
 Drive best practice in the country.
 </li>
 <li>
 Ensure operational control and risk management by actively overseeing implementation of policies, procedures and regulatory requirements that include business continuity, operational risk, information security, and compliance requirements.
 
 
 </li>
 </ul>
 
 To be successful in the role, you should meet the following requirements:
 
 
 
 
 Knowledge / Experience
 
 
 
 <ul>
 <li>
 University Graduate
 </li>
 <li>
 Excellent knowledge of Payment Operations, including products, services, systems &amp; processes.
 </li>
 <li>
 Excellent knowledge of Payment Remittance, Investigations, Screening, Charges Unit,
 </li>
 <li>
 Proven Track record of having worked within more than one MENAT Payments domain is desirable.
 </li>
 <li>
 Excellent understanding of Payment Systems within MENAT that have upstream or downstream relations with Payments Operations
 </li>
 <li>
 Good understanding of operational risk and controls
 </li>
 <li>
 Proven problem-solving skills with ability to consider alternative and lateral solutions.
 </li>
 <li>
 Able to communicate clearly and succinctly with senior stakeholders.
 </li>
 <li>
 Experience with preparation of content for and presentation to governance forums and senior stakeholders.
 </li>
 <li>
 Ability to prioritize and work independently under pressure within a team environment.
 </li>
 <li>
 Ability to use strong judgmental skills to identify and resolve complex problems whilst adhering to timelines and quality of output.
 </li>
 <li>
 Strong leadership, stakeholder management, resilience and influencing skills.
 </li>
 <li>
 Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels; imperative to navigate.
 </li>
 <li>
 Ability to leverage resources outside of direct control to achieve goals
 
 
 </li>
 </ul>
 
 You&rsquo;ll achieve more at HSBC.
 
 
 
 www.hsbc.com/careers
 
 
 HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
 
 
 We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 Issued by The Hong Kong and Shanghai Banking Corporation Limited.
</div>

Manager - Payments Operations

<div><div>Manager - Payments Operations (Kuwaiti National)</div><div></div><div> 
Some careers prize diversity more than others. 
</div><div></div><div>If you&rsquo;re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.</div><div></div><div> 
We are currently seeking an ambitious individual to join our Corporate and Inst Banking team, working together with colleagues to define, manage and achieve divisional business targets.</div><div></div><div> 
In this role, you will:</div> 
<div></div><ul><li>
The role-holder will be required to understand the regulatory environment we operate within, including the significant market-wide change programmes.</li><li>
Support the implementation of TOMs within country.</li><li>
Support operations to deliver the annual business plan in line with Global Business demand.</li><li>
Support operations for establishing Payments Operations goals in Production Quality, Service Quality, Financial Performance, and Operational Risk that meet Payments &amp; Wholesale Operations targets.</li><li>
Support operations for ensuring global change programmes that impact Payments Operations and ensure they are fully supported, and any implications are fully understood.</li><li>
Support operations for the implementation of initiatives across Payments Operations as appropriate, liaising with resources from the Business and Change Delivery as necessary. Function as the key interface between Operations and Lines of Businesses in country. Partner closely with the Global/Regional Operations team to deliver a best-in-class proposition to business partners.</li><li>
Actively identify and realize quality and timeliness improvements through automation, elimination, and standardization to deliver cost efficient, high quality and scalable services to business partners.</li><li>
Implement Operations strategy, by migrating work to the most appropriate, cost-effective location to leverage cost and efficiency benefits of Operations global capabilities. This can include outsourcing of work to a third party.</li><li>
Drive up customer advocacy through excellent customer relationships with the business/function heads.</li><li>
Ensure cohesive management and direction for country Payments Operations team.</li><li>
Drive best practice in the country.</li><li>
Ensure operational control and risk management by actively overseeing implementation of policies, procedures and regulatory requirements that include business continuity, operational risk, information security, and compliance requirements.</li></ul><div></div><div> 
To be successful in the role, you should meet the following requirements:</div><div>
Knowledge / Experience</div> 
<div></div><ul><li>
University Graduate</li><li>
Excellent knowledge of Payment Operations, including products, services, systems &amp; processes.</li><li>
Excellent knowledge of Payment Remittance, Investigations, Screening, Charges Unit,
</li><li>Proven Track record of having worked within more than one MENAT Payments domain is desirable.</li><li>
Excellent understanding of Payment Systems within MENAT that have upstream or downstream relations with Payments Operations</li><li>
Good understanding of operational risk and controls</li><li>
Proven problem-solving skills with ability to consider alternative and lateral solutions.</li><li>
Able to communicate clearly and succinctly with senior stakeholders.</li><li>
Experience with preparation of content for and presentation to governance forums and senior stakeholders.</li><li>
Ability to prioritize and work independently under pressure within a team environment.</li><li>
Ability to use strong judgmental skills to identify and resolve complex problems whilst adhering to timelines and quality of output.</li><li>
Strong leadership, stakeholder management, resilience and influencing skills.</li><li>
Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels; imperative to navigate.</li><li>
Ability to leverage resources outside of direct control to achieve goals</li></ul><div></div><div> 
You&rsquo;ll achieve more at HSBC.</div><div></div><div> 
www.hsbc.com/careers
</div><div>HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
</div><div>We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</div><div></div><div> 
Issued by The Hong Kong and Shanghai Banking Corporation Limited.</div></div><div></div>

Contegris Technology Solutions

<div>
 Position Details:
 
 
 <ul>
 <li>
 Position Type: Full Time (Permanent)
 </li>
 <li>
 Timings: 10 am to 7 pm
 </li>
 <li>
 Working Days: Monday to Friday
 </li>
 <li>
 Place of Posting: Garden Town, Lahore
 </li>
 <li>
 Deadline to apply: 31 October 2025
 
 
 
 </li>
 </ul>
 
 About Contegris
 
 
 
 Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, weve been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, AiVA (AI-Powered Virtual Agent) and AiQA (AI-Powered Quality Assurance). With innovation at the core, we strive to enhance how businesses connect with their customers.
 
 
 Our Mission
 
 
 <ul>
 <li>
 Establish Contegris as the #1 customer experience (CX) solution provider in Pakistan, and a rising brand across the MENAP region.
 </li>
 <li>
 Dominate local markets, with a focus on CX, CPAAS, CCAAS, CRM &amp; UCAAS solutions.
 </li>
 <li>
 Serve clients across Pakistan, MENAP, Gulf, Africa, and the USA.
 </li>
 <li>
 Launch Contegris University offering free tech skill development classes (online and onsite) for the rural community.
 </li>
 <li>
 Develop cutting-edge AI, NLP, and ML solutions for CX and information security.
 
 
 
 </li>
 </ul>
 Our Vision
 
 
 Add value to 100,000 customers worldwide with our cutting edge CX solutions.
 
 
 Role Overview
 
 
 We are looking for a dynamic Operations Manager to help streamline execution, scale performance, and drive operational excellence across all departments. The ideal candidate is a strategic executor who can transform vision into results, build systems for scale, and ensure accountability, efficiency, and customer delight across the organization.
 
 
 This is a high-impact leadership role designed for someone who thrives in a fast-paced, tech-driven, customer-centric environment and wants to play a key role in shaping Contegris next phase of growth both locally and globally.
 
 
 What Youll Do:
 
 
 Strategy Execution &amp; Performance Management
 
 
 <ul>
 <li>
 Translate annual strategic goals into actionable quarterly Rocks, initiatives, and measurable KPIs.
 </li>
 <li>
 Lead EOS-style meeting rhythms Weekly Level 10s, Scorecards, and Quarterly Reviews.
 </li>
 <li>
 Track leading and lagging metrics such as ARR growth, churn, utilization rate, and SLA compliance.
 </li>
 <li>
 Ensure company-wide accountability, timely execution, and transparent reporting to leadership.
 
 
 
 </li>
 </ul>
 Operational Excellence &amp; Process Optimization
 
 
 <ul>
 <li>
 Standardize and continuously improve operational Playbooks, SOPs, and delivery frameworks for Sales, Support, Implementation, and DevOps.
 </li>
 <li>
 Build structured handoffs between Pre-Sales Implementation Support Customer Success.
 </li>
 <li>
 Identify inefficiencies and drive automation through AI, analytics, and workflow optimization.
 </li>
 <li>
 Ensure predictable delivery, faster turnaround, and SLA compliance across all projects.
 
 
 
 </li>
 </ul>
 Cross-Departmental Coordination
 
 
 <ul>
 <li>
 Act as the operational bridge between Sales, Marketing, Product, Support, and HR teams.
 </li>
 <li>
 Ensure alignment in customer lifecycle processes from lead generation to renewal.
 </li>
 <li>
 Work with HR to plan manpower, performance appraisals, training, and team development.
 </li>
 <li>
 Collaborate with Product and Tech teams for new feature rollouts and internal readiness.
 
 
 
 </li>
 </ul>
 Data, Reporting &amp; Insights
 
 
 <ul>
 <li>
 Build real-time dashboards and reports for executive visibility (Sales, Support, NPS, Finance).
 </li>
 <li>
 Analyze key business data pipeline velocity, SLA, response time, utilization, and churn.
 </li>
 <li>
 Recommend strategic decisions based on insights, trends, and predictive analytics.
 </li>
 <li>
 Work with the BI and DevOps teams to implement process and performance analytics.
 
 
 
 </li>
 </ul>
 Leadership, Culture &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Coach and develop team leads to foster ownership, accountability, and discipline.
 </li>
 <li>
 Promote Contegris core values Integrity, Humble Confidence, Growth Mindset, Customer-Centricity, and Teamwork.
 </li>
 <li>
 Drive Extreme Ownership and Direction over Speed culture across teams.
 </li>
 <li>
 Lead quarterly reviews to recognize achievements and address improvement areas.
 
 
 
 </li>
 </ul>
 Success in This Role Means
 
 
 <ul>
 <li>
 Company operations are predictable, measurable, and continuously improving.
 </li>
 <li>
 Departmental performance is visible in real time through dashboards and KPIs.
 </li>
 <li>
 Cross-functional collaboration runs smoothly with minimal bottlenecks.
 </li>
 <li>
 SLA, NPS, and Customer Experience metrics improve quarter over quarter.
 </li>
 <li>
 Teams feel aligned, accountable, and motivated to achieve excellence.
 
 
 
 </li>
 </ul>
 What Were Looking for:
 
 
 <ul>
 <li>
 7-10 years of experience in Operations / Business Management, preferably in SaaS, Telecom, or Technology sectors.
 </li>
 <li>
 Strong understanding of metrics such as ARR, MRR, CAC, Churn, SLA, NPS, and Utilization.
 </li>
 <li>
 Proven experience managing multi-functional teams and delivering operational outcomes.
 </li>
 <li>
 Excellent analytical, communication, and people management skills.
 </li>
 <li>
 Proficiency with tools like ClickUp, HubSpot, Zoho CRM, PowerBI, or equivalent.
 </li>
 <li>
 Entrepreneurial and structured mindset thrives in dynamic, growth-stage environments.
 
 
 
 </li>
 </ul>
 
 What We Dont Care About
 
 
 
 <ul>
 <li>
 Your degree
 </li>
 <li>
 Your ethnicity and race
 </li>
 <li>
 The number of years of experience youve had in operations or business management we care more about what you can do than where you've been
 </li>
 <li>
 Whether youve held the exact same title before if you have the right skills and mindset, youll thrive here
 
 
 
 </li>
 </ul>
 
 What We Care About The Most
 
 
 
 <ul>
 <li>
 Response time as an operations manager, your ability to address issues swiftly and keep things running smoothly is critical
 </li>
 <li>
 Clear, confident communication whether you're speaking with senior leadership or collaborating with cross-functional teams, strong communication is key
 </li>
 <li>
 Proactive ownership you take the initiative. If you spot a gap, you act before it becomes a problem
 </li>
 <li>
 Adaptability you'll need to thrive in an environment where priorities can shift quickly, and processes are continuously evolving
 </li>
 <li>
 Strategic thinking you not only manage day-to-day operations but also ensure every action ties back to our long-term goals.
 </li>
 <li>
 Team collaboration while youll lead projects, the best results come when you can align and motivate multiple teams to work toward a common goal
 
 
 
 </li>
 </ul>
 The Hard Parts
 
 
 <ul>
 <li>
 Fast-paced environment things move quickly here, and sometimes there will be multiple urgent issues happening at once. Youll need to juggle priorities effectively and stay calm under pressure
 </li>
 <li>
 Cross-department coordination working with teams across Sales, Software Development, SQA, Marketing, Support, and other departments to ensure smooth execution can be challenging, especially when deadlines are tight
 </li>
 <li>
 Some repetitive tasks data entry, process documentation, and report generation will sometimes feel mundane, but theyre key to keeping everything running smoothly
 </li>
 <li>
 Long hours at times startup life demands flexibility. Some days will require you to put in extra hours to hit key milestones
 
 
 
 </li>
 </ul>
 The Upside
 
 
 <ul>
 <li>
 High impact this is a leadership role where your decisions directly influence the companys success. Your work will shape the operational efficiency of Contegris as we scale
 </li>
 <li>
 Career growth opportunities you'll be working closely with senior leadership, gaining direct exposure to strategic decision-making and mentorship
 </li>
 <li>
 Dynamic work environment no two days are the same. Youll have the opportunity to innovate and solve problems as you help Contegris scale both locally and globally
 </li>
 <li>
 Meaningful mission Contegris is on a path to become a market leader in customer experience and AI-driven technology solutions, and youll be at the forefront of this journey
 
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 Upto PKR 200,000 monthly gross. If you believe you bring more to the table, apply and show us why.
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Paid Leaves
 </li>
 <li>
 Medical Reimbursement
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Gym Allowance
 </li>
 <li>
 Annual Bonus
 </li>
 <li>
 Annual Salary Increments
 </li>
 <li>
 Professional Growth &amp; Learning Environment
 
 
 
 </li>
 </ul>
 Interview Process
 
 
 
 Stage 1:
 
 Submit online application
 
 
 
 Stage 2:
 
 Telephonic interview, 15 minutes
 
 
 A brief conversation with our People Success team to learn more about your background and alignment with the role
 
 
 
 Stage 3:
 
 Assessment Test, 30-45 minutes
 
 
 Youll be evaluated on IQ, personality, and technical skills through a series of questions and scenarios.
 
 
 
 Stage 4:
 
 Technical Interview Final interview, 30 minutes
 
 
 A deeper discussion with team members to assess your technical expertise
 
 
 
 Stage 5:
 
 Technical Interview Final interview, 30 minutes
 
 
 Conversation with the CEO and Manager People Success to evaluate your mindset, interests, expectations, and long term fit with us.
</div>

Business Operations Manager

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