manager of business operations

MultiBank Group

<div>
 
 Welcome to
 
 MultiBank Group
 
 , a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.
 
 
 
 
 
 Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 17+ financial regulators across 5 continents, and recipient of over 70 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.
 
 
 
 
 
 
 Role Overview
 
 
 
 We are seeking a
 
 Business Operations Manager
 
 to join our team. This is a pivotal role responsible for driving operational efficiency, ensuring smooth coordination across departments, and supporting the execution of key strategic initiatives. The Business Operations Manager will act as a bridge between senior leadership and internal teams, helping to turn decisions into action and keeping projects on track.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Oversee day-to-day business operations and ensure effective workflows across departments.
 </li>
 <li>
 Coordinate across multiple departments to ensure alignment, efficiency, and timely execution of projects.
 </li>
 <li>
 Monitor progress on key initiatives, track deliverables, and follow up with stakeholders.
 </li>
 <li>
 Analyze processes, identify gaps, and recommend improvements to enhance business operations.
 </li>
 <li>
 Prepare and review reports, presentations, and updates for leadership.
 </li>
 <li>
 Support leadership in decision-making by ensuring accurate and timely information flow.
 </li>
 <li>
 Manage special projects from planning through execution.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or a related field (Master&rsquo;s preferred).
 </li>
 <li>
 5+ years of experience in business operations, project management, or a similar role.
 </li>
 <li>
 Strong organizational and problem-solving skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Ability to handle multiple priorities in a fast-paced environment.
 </li>
 <li>
 Proactive, detail-oriented, and comfortable working with senior leadership.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 <ul>
 <li>
 Work with an industry-leading global financial institution.
 </li>
 <li>
 Competitive salary and comprehensive employee benefits.
 </li>
 <li>
 Opportunities for professional growth and career advancement.
 </li>
 <li>
 Collaborative, inclusive, and dynamic work environment.
 </li>
 <li>
 Commitment to innovation and professional excellence.
 </li>
 </ul>
 
 
 
 
 
 Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.
 
 
</div>

Business Operations Manager

AppedologyPK Recruitment

About the Role We are looking for a Performance Manager &ndash; BPO Operations to join our team in Karachi (onsite, night shift). The Performance Manager will be responsible for monitoring agent productivity, ensuring quality standards, meeting KPI targets, and using analytics to drive continuous improvement across BPO operations.Key Responsibilities<ul><li>Monitor and evaluate agent performance against KPIs and SLA targets.</li><li>Collaborate with QA teams to identify gaps and implement improvement plans.</li><li>Analyze performance data and generate reports for management.</li><li>Conduct coaching sessions, performance reviews, and provide feedback to agents and team leaders.</li><li>Ensure compliance with company policies, client requirements, and industry standards.</li><li>Drive initiatives to improve efficiency, customer satisfaction, and overall operational performance.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field.</li><li>3&ndash;5 years of experience in BPO operations, performance management, or QA.</li><li>Strong knowledge of KPIs, SLA management, and call center metrics.</li><li>Proficiency in MS Excel/Power BI (or similar tools).</li><li>Excellent leadership, communication, and analytical skills.</li><li>Ability to work onsite in Karachi during the night shift.</li></ul>Job Type: Full-time (Onsite, Night Shift) Location: KarachiJob Type: Full-timePay: Rs200,000.00 - Rs250,000.00 per monthWork Location: In person

Performance Manager – BPO Operations

Clarendon Park Chambers

We are expanding into the UAE and are looking for a dynamic Business Development &amp; Operations Manager to establish and grow our Dubai office. This role is ideal for a self-starter with an entrepreneurial mindset who can drive business growth while managing local operations.Key Responsibilities:<ul><li>Identify and secure new business opportunities across the UAE.</li><li>Build and manage client and partner relationships.</li><li>Conduct market research and develop entry/growth strategies.</li><li>Oversee day-to-day office operations, ensuring compliance with local regulations.</li><li>Represent the company at business forums, networking events, and trade shows.</li><li>Report directly to senior management and help shape the company&rsquo;s regional growth.</li></ul>What We&rsquo;re Looking For:<ul><li>Proven experience in business development and operations (UAE/GCC experience preferred). Legal sector, real estate, immigration, citizenship by investment experience preferred.</li><li>Strong understanding of the UAE business environment.</li><li>Excellent communication, networking, and negotiation skills.</li><li>Entrepreneurial, proactive, and results-driven.</li><li>Bachelor&rsquo;s degree required; MBA a plus.</li></ul>What We Offer:<ul><li>Competitive salary plus performance incentives.</li><li>The opportunity to build and grow our UAE operations from the ground up.</li><li>A supportive, international team and entrepreneurial environment</li></ul>Job Types: Full-time, Part-time, Temporary, Contract

Business Development & Operations Manager – Dubai

Remofirst

<div><div><div>RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionise the industry and be a generational company.</div><div></div><div> 
Our platform offers a full-range people management tool, employee benefits like health insurance, and financial benefits, and enabling clients to hire anyone from anywhere with one click. RemoFirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and the best startups worldwide (e.g., TransferGo).</div><div></div><div> 
We are a small but strong team of 160 people (and growing) hyper-focussed on delivering a world-class platform and unparalleled service with our industry-leading partnerships. To help accelerate our growth and pace of delivery, we are looking for talented Business Operations Manager to help spearhead the overall look and feel of our features and services.</div><div></div><div> 
As a Business Operations Manager, your primary responsibility will be to develop and maintain strategic relationships with our local EORs in the Africa region, ensuring exceptional service delivery and therefore maximizing value for our clients. You will work closely with cross-functional teams at RemoFirst, including Sales, Customer Success, and Product, to ensure alignment between local partner strategies, and RemoFirst internal initiatives to drive overall business growth.</div></div>
<div><div><h3 class="jobSectionHeader">What you would be doing:</h3><ul><li><ul><li>
Create &amp; optimize the processes within the Operations Department.</li><li>
Create &amp; monitor performance metrics
</li><li>Improve the onboarding of the stakeholders to the platform.</li><li>
Ensure that all of the stakeholders use the platform efficiently.</li><li>
Constantly monitor efficiency within the department and develop ways to make them more effective.</li><li>
Close cooperation with the CS department on the day-to-day escalations.</li><li>
Oversee planning, operational systems and controls, and the organization of fiscal documentation.</li><li>
Escalate client concerns to the stakeholders and design solutions to resolve complaints and maximize customer satisfaction.</li><li>
Work with tax calculators, country guides, and country compliance.</li><li>
Offer operational data and insights for establishing and evaluating improvement strategies and tactics.</li><li>
Ensure smooth workflows within each department and establish easy and lucid communication channels between other departments and operations.</li><li>
Track day-to-day escalations that arise in the operations department.</li><li>
Establish a safe, healthy, and inclusive work environment.</li><li>
The principal point of contact for external stakeholders.</li><li>
Help with employee appraisals by communicating job expectations and monitoring and reviewing job contributions.</li><li>
Analyze data and assist in predicting the company&rsquo;s requirements, preparing a yearly budget, and planning future spending.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">What you'll need:</h3><ul><li><ul><li>
2-5 years experience in an EOR, outsourcing, or client-facing HR tech space.</li><li>
2-5 years experience in HR or employment law.</li><li>
Ability to build 0-1 process and programs.</li><li>
1-3 years of project management experience.</li><li>
Multilingual is a plus.</li></ul></li></ul></div></div></div>

Regal India Tours and Travels

Job Title: Duty Manager &ndash; OperationsDepartment: OperationsReports to: Manager &ndash; OperationsJob Summary:We are seeking an experienced and proactive Duty Manager &ndash; Operations to lead andmanage the core operational departments: Reservation, Allotment, and Tracking. This rolewill also be responsible for enhancing customer experience, leading the frontline team,and ensuring seamless execution of ground-level operations, equivalent to an OperationsManager position. The ideal candidate will have strong leadership skills, industryknowledge, and the ability to handle high-pressure situations in a dynamic environment.Key Responsibilities:1. Departmental Leadership:&#61623; Supervise and coordinate daily activities across Reservation, Allotment, andTracking teams.&#61623; Ensure proper resource allocation and smooth shift handovers.&#61623; Monitor and enforce SOPs across all operational touchpoints.2. Reservation &amp;amp; Allotment Management:&#61623; Oversee booking confirmations, vehicle allotment, and chauffeur assignment.&#61623; Ensure timely response to client requests and last-minute bookings.&#61623; Maintain accuracy on every steps3. Live Tracking &amp;amp; Ground Control:&#61623; Lead the GPS-based tracking team for live monitoring and issue resolution.&#61623; Ensure real-time updates on vehicle movement and escalations to clients as needed.&#61623; Coordinate rerouting or reallocation in case of delays, breakdowns, or client changes.4. Customer Experience &amp;amp; Escalation Handling:&#61623; Act as the point of contact for key client escalations.&#61623; Drive first-time resolution of service failures and proactive recovery.&#61623; Implement customer feedback into process improvement.5. Team Supervision &amp;amp; Performance Management:&#61623; Lead, train, and mentor frontline executives and coordinators.&#61623; Conduct daily team briefings, performance reviews, and productivity tracking.&#61623; Manage team rosters, attendance, and workload distribution.6. Operational Excellence &amp;amp; Reporting:&#61623; Drive SLA adherence, quality checks, and operational KPIs.&#61623; Prepare daily, weekly, and monthly performance reports.&#61623; Ensure compliance with company policies, safety standards, and cost controls.Key Skills &amp;amp; Competencies:&#61623; Strong knowledge of car rental operations and fleet management.&#61623; Excellent people management and cross-functional leadership.&#61623; Proficiency in MS Excel, CRM tools, and tracking systems.&#61623; Ability to multitask, stay calm under pressure, and make quick decisions.&#61623; Fluent in English and Hindi; local language proficiency is an advantage.Qualifications &amp;amp; Experience:&#61623; Bachelor&rsquo;s degree or diploma in business administration, logistics, or a related field.&#61623; Minimum 5&ndash;8 years of experience in ground operations, preferably in car rental ortransport.&#61623; Prior experience in managing Reservation, Allotment, or Tracking functions isessential.Work Conditions:&#61623; Flexible to work in rotational shifts, weekends, and public holidays as per operationalneeds.&#61623; On-ground and command center-based working, with the ability to travel if required.Job Type: Full-timePay: &#8377;17,927.51 - &#8377;40,123.49 per monthWork Location: In person

Duty Manager – Operations

Veevo Tech

ChargeX is shaping the future of battery manufacturing with innovation, precision, and sustainable energy solutions. We are looking for a Business Manager with experience in shipments, supply chain, and operations to lead our teams and ensure smooth, efficient business performance.Key Responsibilities:<ul><li>Supervise shipment operations, ensuring accurate documentation, timely dispatch, and compliance with customs/export-import regulations.</li><li>Manage supply chain activities including procurement, vendor coordination, inventory control, and logistics planning.</li><li>Oversee production planning and resource allocation to meet customer demand and delivery timelines.</li><li>Lead and mentor cross-functional teams, fostering a culture of accountability, collaboration, and continuous improvement.</li><li>Monitor operational KPIs and develop strategies to improve cost efficiency, turnaround times, and overall performance.</li><li>Coordinate with senior management to align operational execution with business goals.</li><li>Implement risk management practices to mitigate shipment, supply chain, and operational disruptions.</li><li>Prepare and present periodic reports on operations, supply chain performance, and business outcomes.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Supply Chain Management, Operations, or a related field</li><li>3+ experience in operations, supply chain, or business management, ideally in a manufacturing environment.</li><li>Strong knowledge of shipment processes, logistics, and supply chain best practices.</li><li>Proven leadership experience in managing teams and driving performance.</li><li>Proficiency in ERP systems, supply chain tools, and MS Office.</li><li>Excellent analytical, problem-solving, and communication skills.</li></ul>Pay &amp; Perks:<ul><li>Basic Stipend + Performance Bonus.</li><li>Annual/Semi-annual Increments.</li><li>Fuel Allowance (if applicable).</li><li>Company maintained Postpaid Mobile connection.</li><li>Family Health insurance plan (if applicable).</li><li>Paid Annual Leaves.</li><li>Employee Old Age Benefit Contribution (EOBI)</li><li>A healthy &amp; glass door open working environment.</li></ul>The location of the job is at VT PSH Office - Main University Road, PeshawarVeevo Tech is an equal opportunity employer and the first tech company which has introduced a 50/50 gender ratio, for ref: https://www.youtube.com/watch?v=u1HFAlKhZOQWe celebrate, support, and thrive on diversity be it of gender, race, caste, creed, color, religion, sex, national origin, or disability, we are committed to creating an inclusive environment for all employees.Job Type: Full-timeWork Location: In person

Business Manager - Supply Chain & Operations

NAD TRADING

Role OverviewAs the Brand &amp; Operations Manager, you will be responsible for shaping the brand&rsquo;s identity, executing impactful marketing strategies, and ensuring smooth day-to-day restaurant operations. This hybrid role requires a creative thinker with strong leadership and organizational skills to elevate customer experience and business performance.Key ResponsibilitiesBrand Leadership<ul><li>Develop and implement brand strategies to grow market share and visibility</li><li>Lead creative campaigns across social media, digital, print, and in-store channels</li><li>Manage content creation, influencer partnerships, and seasonal promotions</li><li>Ensure brand consistency across all customer touchpoints</li><li>Track KPIs such as brand awareness, engagement, and campaign ROI</li></ul>Operational Excellence<ul><li>Oversee daily operations to maintain high standards of food quality, service, and hygiene</li><li>Recruit, train, and mentor staff for performance and retention</li><li>Manage inventory, procurement, and cost control</li><li>Implement SOPs and ensure compliance with health and safety regulations</li><li>Monitor sales, customer feedback, and drive continuous improvement</li><li>Collaborate with cross-functional teams to execute promotions and campaigns at store level</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Marketing, Business, Hospitality, or related field</li><li>Minimum 3 years of experience in brand and/or operations management within F&amp;B or retail</li><li>Proven expertise in social media marketing, digital campaigns, and content strategy</li><li>Strong leadership, analytical, and project management skills</li><li>Ability to thrive in a fast-paced, multi-outlet environment</li></ul>Job Type: Full-time

Brand / Operation Manager -Blaze Pizza

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