manager of business operations

Graun Limited

About UsWe are building a tech-driven restaurant ordering platform targeting India &amp; UK markets. As our Business Operations Manager, you will run the day-to-day operations, ensuring cross-team alignment, KPI tracking, and smooth execution of tasks across Product, Growth, and Support teams.Role SummaryWe are looking for a sharp ops leader to keep everything running smoothly with an ability to scale operations. As Graun's Business Operations Manager, you will report directly to the Founder/CEO and run the day-to-day operations. You'll ensure cross-team alignment, track KPIs, drive smooth execution across Product, Growth, and Support teams, and build the operational foundation for our scaling ambitions in India and the UK.Core Responsibilities<ul><li>Own end-to-end business operations: process design, execution, monitoring, and continuous improvement</li><li>Drive alignment and collaboration between Product, Growth, Support, and other teams</li><li>Track and report key KPIs / metrics; deliver data-driven insights to leadership</li><li>Manage budgets, vendors, partners, contracts, and compliance (India &amp; UK regulations)</li><li>Build scalable SOPs, workflows, tools, and systems to support rapid growth</li><li>Proactively identify and resolve operational bottlenecks, risks, and inefficiencies</li><li>Support strategic initiatives, market expansion (India &amp; UK), and fundraising prep</li></ul>Qualifications &amp; Skills<ul><li>Bachelor's degree or (MBA preferred) in Business, Operations, or related field</li><li>4+ years in business/operations management (tech startup or foodtech or Logistics technology experience )</li><li>Strong analytical skills (Excel &amp; Office 365 tools mastery)</li><li>Excellent communication, problem-solving &amp; thrive in ambiguity</li><li>Fluency in English &amp; Hindi )</li><li>Startup mindset &mdash; execution-focused</li></ul>If you're passionate about foodtech, love building efficient systems, and want real ownership in a cross-border startup, apply now!Job Type: Full-timePay: ₹50,000.00 - ₹56,000.00 per monthBenefits:<ul><li>Paid sick time</li><li>Paid time off</li></ul>Ability to commute/relocate:<ul><li>Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Business management: 4 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Business Operations Manager

Transource Freightways Ltd

About Us: We are a leading Canadian logistics company headquartered in Vancouver, with global operations delivering innovative supply chain solutions. As part of our expansion in India, we are looking for a dynamic General Manager to lead our India office, manage processes, and drive operational excellence.Job Description: The General Manager &ndash; India Operations will oversee the entire office, including logistics, business development, administration, and a team of 50 employees. You will be responsible for implementing efficient processes, managing day-to-day operations, and ensuring alignment with our global standards.Key Responsibilities:<ul><li>Lead and manage the India office, including a team of 50 employees.</li><li>Develop and implement efficient processes across logistics, warehousing, transportation, and office management.</li><li>Monitor KPIs, operational performance, and implement improvements.</li><li>Drive business development initiatives and build client relationships.</li><li>Manage budgets, resources, and ensure operational profitability.</li><li>Ensure compliance with Indian statutory regulations and company policies.</li><li>Report regularly to the Canada leadership team on performance, growth, and risks.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in business, Logistics, Supply Chain, or related field (MBA preferred).</li><li>Minimum 10 years of experience in operations management, preferably in logistics.</li><li>Proven experience managing large teams (30&ndash;50 employees) and office operations.</li><li>Strong understanding of Indian business and regulatory environment.</li><li>Excellent leadership, problem-solving, and communication skills.</li><li>Hands on Computer knowledge is must. (MS Office, ERP systems, logistics software).</li></ul>Why Join Us:<ul><li>Lead operations for a global logistics company in India.</li><li>Opportunity to build and manage a high-performing team.</li><li>Play a key role in shaping processes and driving business growth.</li></ul>How to Apply: Please submit your resume and a brief cover letter highlighting your experience in operations and logistics preferably..Job Type: Full-timePay: From ₹150,000.00 per monthWork Location: In person

General Manager - Operations

Al Ghurair Asset Management LLC

<div>
 
 We are looking for an
 
 Operations Manager / Executive
 
 to join one of our
 
 Facilities Management divisions
 
 . The Operations Manager / Executive will be responsible for overseeing
 
 multi-site soft services operations
 
 while serving as a
 
 strategic client partner
 
 . The primary objective of this role is to ensure
 
 service excellence
 
 , full
 
 contract compliance (SLA/KPIs)
 
 , and
 
 sustainable business growth
 
 in line with
 
 Dubai market standards and local regulations
 
 .
 
 
 
 
 
 🔹 Key Responsibilities
 
 
 
 1. Operational Excellence &amp; Service Delivery
 
 
 <ul>
 <li>
 
 Contract Management:
 
 Oversee end-to-end soft services operations for a diverse portfolio of contracts across Dubai.
 </li>
 <li>
 
 Compliance:
 
 Ensure all services are delivered in strict accordance with SLAs, KPIs, and contractual obligations.
 </li>
 <li>
 
 Resource Optimization:
 
 Manage manpower deployment, monitor productivity, and evaluate site performance to ensure efficiency.
 </li>
 <li>
 
 Regulatory Adherence:
 
 Maintain full compliance with
 
 QHSE standards, Dubai Municipality, SIRA, and MoHRE
 
 regulations.
 </li>
 <li>
 
 Quality Control:
 
 Conduct regular site audits, technical inspections, and performance reviews to maintain high service standards.
 </li>
 </ul>
 
 
 
 
 
 2. Client Relationship &amp; Strategic Account Management
 
 
 <ul>
 <li>
 
 Partnership Building:
 
 Develop and maintain long-term, high-value relationships with key client stakeholders.
 </li>
 <li>
 
 Escalation Management:
 
 Act as the primary point of contact for client inquiries, proactively resolving escalations and operational issues.
 </li>
 <li>
 
 Business Reviews:
 
 Lead Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) to present performance data and continuous improvement plans.
 </li>
 <li>
 
 Advocacy:
 
 Act as the "voice of the client" internally to ensure all operational teams align with client expectations.
 </li>
 </ul>
 
 
 
 
 
 3. Strategic Growth &amp; Commercial Acumen
 
 
 <ul>
 <li>
 
 Account Planning:
 
 Develop and execute strategic account plans to meet both client and company objectives.
 </li>
 <li>
 
 Revenue Generation:
 
 Identify and drive upselling and cross-selling opportunities (additional services, specialized cleaning, etc.) within existing contracts.
 </li>
 <li>
 
 Market Expansion:
 
 Proactively identify opportunities to increase market share and support the sales team in contract renewals and expansions.
 </li>
 <li>
 
 Commercial Coordination:
 
 Collaborate with Sales, HR, Finance, and Procurement to ensure seamless mobilization and profitable service delivery.
 </li>
 </ul>
 
 
 
 
 
 4. Performance Analytics &amp; Reporting
 
 
 <ul>
 <li>
 
 Data-Driven Insights:
 
 Track and analyze KPIs, operational data, and client feedback trends.
 </li>
 <li>
 
 Management Reporting:
 
 Prepare comprehensive operational reports for senior management, highlighting risks, achievements, and financial performance.
 </li>
 <li>
 
 Continuous Improvement:
 
 Initiate and drive operational "best practice" projects based on performance trends and market dynamics.
 </li>
 </ul>
 
 
 
 
 🔹 Requirements &amp; Qualifications
 
 <ul>
 <li>
 
 Experience:
 
 5&ndash;8+ years of proven experience in
 
 Soft Services Operations
 
 within the UAE.
 </li>
 <li>
 
 Technical Expertise:
 
 Deep exposure to
 
 Pest Control, Security Services (SIRA), and Specialized Cleaning/FM
 
 .
 </li>
 <li>
 
 Regulatory Knowledge:
 
 Thorough understanding of Dubai authority requirements and labor laws.
 </li>
 <li>
 
 Leadership:
 
 Strong ability to lead large, diverse teams and manage high-level stakeholders.
 </li>
 <li>
 
 Skills:
 
 Advanced negotiation, analytical, and communication skills.
 </li>
 <li>
 
 Mandatory:
 
 Valid
 
 UAE Driving License
 
 .
 </li>
 </ul>
 
 
</div>

Operations Manager / Executive

Swarrnim Startup And Innovation University

Manager &ndash; Operations &amp; Business (Bituminous Products)Location: Head Office, Adalaj, Chandkheda, Ahmedabad Industry: Bitumen / Road Construction MaterialsJob Summary:We are seeking an experienced Manager &ndash; Operations &amp; Business to lead plant operations and drive business growth for Bitumen, Bitumen Emulsions, and Modified Bitumen (PMB/CRMB) products. The role involves overseeing production, quality, supply chain, sales coordination, and profitability while ensuring compliance with industry standards.Key Responsibilities:<ul><li>Manage manufacturing operations of Bitumen Emulsions, PMB &amp; CRMB.</li><li>Ensure quality compliance as per BIS/IRC/MoRTH specifications.</li><li>Plan production schedules and optimize plant utilization.</li><li>Oversee inventory, procurement, and logistics of bulk and packed materials.</li><li>Develop and manage relationships with contractors, EPC companies, and government bodies.</li><li>Support tendering, pricing strategy, and business development activities.</li><li>Monitor operational costs, margins, and overall profitability.</li><li>Ensure adherence to HSE and statutory regulations.</li><li>Lead and manage plant and support teams.</li></ul>&middot; Operational Reporting: Collate daily reports from the Sanand Plant (Production), Lab (Quality), and Logistics (Import/Export documentation).&middot; Supply Chain Follow-up: Coordinate with international vendors for raw material imports and domestic distributors for bitumen/petroleum sales.&middot; Strategic Business Growth: Analyze global petroleum price trends and currency fluctuations to assist the CEO in making procurement/pricing strategies.&middot; Third-Party Coordination: Liaise with Customs House Agents (CHAs), Port authorities, and industrial consultants for NABL or ISO certifications.&middot; Technical Execution: Monitor the progress of plant-level upgrades (e.g., the PMB plant setup or boiler maintenance) as directed by management.&middot; Inter-departmental Synergy: Ensure the Lab, Production, and Sales teams are aligned so that &quot;Tested &amp; Approved&quot; stock is dispatched on time.Requirements:<ul><li>Bachelor&rsquo;s degree in Engineering (Chemical/Civil/Mechanical preferred).</li><li>8&ndash;15 years of experience in Bitumen/Emulsion/Modified Bitumen industry.</li><li>Strong knowledge of VG grades, emulsions (RS/MS/SS), PMB &amp; CRMB.</li><li>Experience in plant operations and road project supply.</li><li>Strong leadership, commercial acumen, and problem-solving skills.</li></ul>&middot; Background in International Trade, Chemical, or Industrial Management.&middot; Analytical mindset to handle complex logistics and manufacturing data.&middot; Experience in dealing with industrial vendors and government regulatory bodies.Follow-up Engine: Working alongside your personal assistant to ensure that every &quot;To-Do&quot; item from a meeting is completed by the respective team.Strategy Meetings: Attending all core management meetings and preparing the Action Taken Report (ATR).Interested candidates may send their CV to: hr@swarrnim.com Contact: 9376222336Job Types: Full-time, PermanentPay: ₹50,000.00 - ₹80,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul>Work Location: In person

Manager – Operations & Business (Bituminous Products)

Lumelight

<div>Who We Are:
Lumelight is an integrated workplace administration and compliance business. We serve the brokers and third-party administrators who support employers in the complex, crucial areas of benefits design, compliance and administration. We handle the complexities of benefits compliance and administration, empowering you to focus on what you do best.
As the thoughtful synthesis of carefully curated specialists, Lumelight was created to serve a highly fragmented market by simplifying benefits compliance, reducing exposure to risk and giving clients the freedom and confidence to focus on their core business and accelerate performance.
We are Hiring a Manager, Sales Operations.
Position Overview:<div>
The Sales Operations Manager plays a crucial role in driving the efficiency and effectiveness of the sales team within the organization. This position is responsible for developing and implementing sales strategies that align with the company's overall objectives, ensuring that the sales team has the necessary tools and resources to succeed. The manager will analyze sales data to identify trends and opportunities for improvement, ultimately aiming to enhance sales performance and customer satisfaction. Additionally, this role involves collaborating with various departments to streamline processes and improve communication across the organization. The end result is a well-coordinated sales operation that maximizes revenue and fosters a high-performing sales culture.</div><div></div> 
Duties and Responsibilities:<ul><li>
Lead the sales operations team in executing sales strategies and initiatives.</li><li>
Analyze sales performance metrics and provide actionable insights to the sales team.</li><li>
Collaborate with marketing and product teams to ensure alignment on sales goals and messaging.</li><li>
Develop and maintain sales forecasting models to predict future sales trends.</li><li>
Implement and optimize sales tools and technologies to enhance productivity.</li></ul>
Education and Experience:<ul><li>
Master's degree in Business Administration or a related field.</li><li>
Experience with CRM software and sales analytics tools.</li><li>
Familiarity with the specific challenges and opportunities in the Other Services industry.</li></ul>
Additional Skills:<div>
The required skill of leading sales is essential for guiding the sales operations team and ensuring that all members are aligned with the company's objectives. Strong analytical skills are utilized daily to interpret sales data, identify trends, and make informed decisions that drive performance improvements. Effective communication skills are crucial for collaborating with cross-functional teams, ensuring that marketing and product strategies support sales efforts. Additionally, proficiency in sales tools and technologies enhances the team's productivity and efficiency, allowing for streamlined processes. Preferred skills, such as experience with CRM software, further empower the Sales Operations Manager to optimize sales workflows and improve customer relationship management.</div><div></div> 
Work Environment:
This position is a remote position within approved Lumelight states. This job operates in a professional office environment, whether in person or remotely. This role routinely uses standard office equipment such as computers, phones, and printers. Equipment will be provided to you.
Benefit Offerings:<ul><li>
Medical, Dental and Vision Benefits</li><li>
Health Savings and Flexible Spending Account Options</li><li>
401(k) with Automatic Company Contribution</li><li>
Employee Assistance Program</li><li>
Company-paid Life and Disability Insurance</li><li>
Paid Time Off</li></ul>
We are currently recruiting from the following states: Arizona (AZ), Florida (FL), Georgia (GA), Indiana (IN), Iowa (IA), Kentucky (KY), Louisiana (LA), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), Montana (MT), Nebraska (NE), Nevada (NV), New Mexico (NM), North Carolina (NC), North Dakota (ND), Pennsylvania (PA), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), and Utah (UT).
Lumelight, LLC. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.</div>

Manager, Sales Operations

Talaat Moustafa Group

<div>
 
 Responsibilities
 
 <ul>
 <li>
 Oversee membership administration, ensuring timely collection of dues and strict compliance with club bylaws.
 </li>
 <li>
 Enhance the overall member experience by developing and executing a diverse calendar of social events and programs.
 </li>
 <li>
 Supervise core club departments (e.g., Athletics, Food &amp; Beverage, or Facilities) and coordinate with specialized academies/vendors to meet KPIs.
 </li>
 <li>
 Oversee spa, fitness, and leisure departments, ensuring performance targets and service standards are achieved.
 </li>
 <li>
 Manage third-party operators and contractors to ensure they meet the club&rsquo;s established performance and quality standards.
 </li>
 <li>
 Ensure the implementation of organizational Standard Operating Procedures (SOPs) across all departments.
 </li>
 <li>
 Assist in budget development and tracking; actively control expenses relative to revenue to ensure fiscal health.
 </li>
 <li>
 Foster a customer service-oriented atmosphere and ensure high-touch service levels are maintained at all times.
 </li>
 <li>
 Collaborate daily with department heads, prepare work schedules, and assign responsibilities to ensure seamless operations.
 </li>
 <li>
 Support the General Manager in monitoring departmental success and conducting regular performance reviews.
 </li>
 <li>
 Provide leadership, mentorship, and career advancement opportunities for all club associates.
 </li>
 <li>
 Monitor business forecasts to plan effectively for manpower needs and operational expenses.
 </li>
 <li>
 Promote the club within the local community and develop outreach programs to enhance the club's brand.
 </li>
 </ul>
 
 Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in hospitality management, Business Administration, Sports Management, or a related field.
 </li>
 <li>
 Minimum of 5 years in club operations, high-end hospitality, or luxury service environments.
 </li>
 <li>
 Demonstrated experience in membership sales, retention, and high-level customer service.
 </li>
 <li>
 Strong team management skills with the ability to lead diverse departments.
 </li>
 <li>
 Excellent interpersonal and communication abilities, with a focus on member relations.
 </li>
 <li>
 Proficient in budget management, financial analysis, and P&amp;L oversight.
 </li>
 <li>
 Knowledgeable in KPI development, monitoring, and data-driven decision-making.
 </li>
 <li>
 Ability to design and execute engaging social events and recreational programming.
 </li>
 </ul>
</div>

Club Operations Manager

Recruitment Hub 365

Job Title: HR Manager &ndash; BPO Operations (International Process) Location: Remote (Bangalore) &ndash; Onsite after 2 months Industry: International BPO (US Chat Support) Experience: 5&ndash;7 Years (BPO HR mandatory) Joining: ImmediateJob Summary: We are looking for an experienced HR Manager with a strong background in international BPO hiring and HR operations. The role will initially be remote for Bangalore-based candidates and transition to onsite after two months. The ideal candidate should be capable of managing bulk hiring, HR operations, and employee engagement during business expansion.Key Responsibilities<ul><li>Manage end-to-end recruitment for BPO/chat support roles, including bulk hiring.</li><li>Handle interview coordination, onboarding processes, and vendor management.</li><li>Oversee employee lifecycle management and HR documentation.</li><li>Coordinate attendance tracking and payroll inputs.</li><li>Implement HR policies and ensure compliance with organizational standards.</li><li>Drive attrition control initiatives and employee engagement programs.</li><li>Address employee grievances and support performance review cycles.</li><li>Coordinate with clients to achieve hiring targets and workforce requirements.</li></ul>Candidate Requirements:<ul><li>5&ndash;7 years of HR experience within the BPO industry (mandatory).</li><li>Experience hiring for international/US processes preferred.</li><li>Strong expertise in bulk hiring and attrition management.</li><li>Ability to work independently in a fast-paced or startup environment.</li><li>Excellent communication, stakeholder management, and leadership skills.</li><li>Must be based in Bangalore and willing to transition to onsite work after 2 months.</li></ul>Job Type: Full-timePay: ₹600,000.00 - ₹900,000.00 per yearBenefits:<ul><li>Work from home</li></ul>Application Question(s):<ul><li>How many positions have you handled simultaneously in bulk hiring, and what was your average monthly hiring volume?</li><li>What is your Notice Period or Last Working Day?</li><li>Are you currently based in Bangalore and comfortable starting remotely before transitioning onsite within 2 months? Also confirm your notice period.</li><li>What is your CTC and ECTC?</li><li>Do you hold 5&ndash;7 years of experience in HR BPO?</li></ul>Work Location: In person

HR Manager – BPO Operations

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