manager of business operations

Logix Solutions

<p><b>1)Job Description &mdash; Manager &ndash; HR &amp; Operations</b></p><p><b>Location: Shahrah e Faisal, Karachi </b></p><p><b>Experience Required: 3-4 Years </b></p><p><b>Education: Graduate in HR or Marketing (master&rsquo;s degree preferred) </b></p><p><b>Role Overview:</b> The <b>Manager &ndash; HR &amp; Operations</b> is responsible for overseeing and optimizing day-to-day business operations to ensure efficiency and productivity. The role requires strong coordination with cross-functional teams and performance monitoring to support organizational objectives.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage and streamline daily operational processes to improve efficiency and service delivery</li><li>Coordinate with internal teams to ensure smooth execution of projects and workflows</li><li>Monitor operational KPIs and prepare analytical reports for management review</li><li>Identify operational gaps and recommend process improvements</li><li>Maintain professional client relationships and resolve operational concerns</li><li>Support HR and Marketing initiatives aligned with business strategy</li><li>Oversee task delegation and team productivity</li><li>Ensure compliance with internal policies and operational standards</li><li>Provide data-driven insights to assist strategic decision-making</li></ul><p><b>Required Skills &amp; Competencies:</b></p><ul><li>Excellent verbal and written communication skills</li><li>Leadership and team management capabilities</li><li>High organizational and time-management skills</li></ul><p><b>Experience &amp; Qualifications: </b></p><ul><li>Bachelor&rsquo;s degree in HR, Marketing, Business Administration, or related field</li><li>Master&rsquo;s degree preferred</li><li>3-4 years of relevant operational management experience</li></ul><p>Interested candidates may share their updated CV at <b>ayeshashahid2103@gmail.com with</b> the subject line <i>&ldquo;</i><b>Manager &ndash; People &amp; Operations&rdquo;</b>.</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>How soon u can Join ?</li><li>Your Current Salary Package </li><li>Your Salary Expectations</li></ul><p>Work Location: In person</p>

Manager – HR and Operations

Jet Aviation

<div><div><div><div><div><h1 class="jobSectionHeader"><b>Manager FBO Operations
</b></h1></div></div></div></div><div><div><div><div>Location:
Riyadh, SA, Riyadh
</div></div></div></div><div><div><div><div>Flexible Work Arrangement: Onsite
</div></div></div></div><div><div><div><div>Job Category: Fixed Base Operations (FBO)
</div></div></div></div><div><div><div><div>Career Level: Professional
</div></div></div></div><div><div><div><div>Requisition Id: 5724
</div></div></div></div><div></div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Position Summary</b></h2>
</div><div><p>
The FBO Manager is responsible for leading all FBO services at Riyadh private terminal, ensuring safe, compliant, and premium ground handling services for business aviation clients. The role focuses on operational excellence, VIP service delivery, and full compliance with GACA and airport authorities</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Requirements</b></h2>
</div><div><div><ul><li>Bachelor&rsquo;s degree in Aviation, Business, or related field</li></ul>
<ul><li>Preferably with 5 years of Experience in ground operations/services in an aviation company</li></ul>
<ul><li>Diploma in Airport Services or any related course</li></ul>
<ul><li>Ability to communicate fluently in spoken and written Arabic and English</li></ul>
<ul><li>Ability to be well organized, able to work on own initiative and under pressure, strong communication skills</li></ul>
<ul><li>Excellent in Customer Service</li></ul>
<ul><li>Leadership Qualities and Strong Communication Skills</li></ul>
<ul><li>Excellent team management and motivational skills</li></ul>
<ul><li>Excellent analytical and problem-solving skills</li></ul>
<ul><li>Independent or able to work in a group of an operations team</li></ul>
</div></div></div><div><div><h2 class="jobSectionHeader"><b>Main Responsibilities</b></h2>
</div><div><p>
The Manager FBO Operations is responsible for managing the ground operations station including budgets, manpower, supplies and all other expenses and effectively oversight the safety, quality and security of the operations. He is also responsible to liase with the local airport authorities for company matters.</p>
<p>
To contribute as a member of the management team of Jet Aviation Saudi Arabia to the development and implementation of the overall growth strategy with particular emphasis on Ground Operations matters.</p>
<p>
Report to: Corporate Operations Manager</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Main Responsibilities Cont.</b></h2>
</div><div><div><ul><li>Maintain the highest standards of safety and security at all times and ensuring safety considerations are given the foremost priority.</li></ul>
<ul><li>Ensure safety and security measures as required by the company policies and procedures.</li></ul>
<ul><li>Report incident, accident and/or unsafe conditions immediately.</li></ul>
<ul><li>Oversee all aspects of the operations including private handling, ramp parking, new business development, customer satisfactions, human resources, environmental, health and safety compliance.</li></ul>
<ul><li>Develop and implement sales and marketing strategy, including the development of action plans, deal Negotiations and deal closure.</li></ul>
<ul><li>Maintain regular interaction with customers to promote and to measure the level of customer satisfaction while using customer feedback to continually develop and improve upon capabilities and processes.</li></ul>
<ul><li>Maintain a close relationship and cooperate with the local airport administration to the benefit of the company.</li></ul>
<ul><li>Ensure compliance with all requirements of GACAR Part 151 and airport authority are met at the station.</li></ul>
<ul><li>Provide adequate recruitment, personnel training, efficient procedures, maintenance and safe operation of applicable ground service equipment, compliance with applicable aerodrome safety regulations and procedures, compliance with ground service provider and customer&rsquo;s manuals, processes and procedures, compliance with service level agreements.</li></ul>
<ul><li>To drive and ensure cost-effective performance of Ground Operations through the development and effective implementation/use of financial and performance monitoring systems, planning and using resources in the most effective manner to assist the company in meeting operational standards and targets.</li></ul>
<ul><li>To ensure delivery of strategic aims, objectives and standards through establishing and managing an effective organization structure for Ground Operations, assigning responsibilities and authority levels appropriately to provide effective operational control and supervision of activities that impact upon customer satisfaction, safety, cost-effectiveness and legal operation.</li></ul>
<ul><li>To select, direct, develop and motivate the ground operations team to deliver the highest levels of professional performance, further build their capabilities and achieve established objectives and targets.</li></ul>
<ul><li>Efficient operational organizational structure and reporting.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Manager FBO Operations

J. R. Cole Industries, Inc.

<div><p><b>Job Title:</b> <b>Operations Manager</b><br>
<b>Reports To:</b> Director of Operations<br>
<b>Location: </b>Charlotte, NC</p><p><b>
Position Overview:</b></p><p>
The Operations Manager is responsible for the overall leadership, performance, and continuous improvement of all manufacturing operations within the facility. This role collaborates with and oversees sections of Production, Finishing, Maintenance, Quality, and Workforce Management to ensure safe, efficient, and high-quality manufacturing of pressure-sensitive labels, shrink sleeves, and folded literature products.</p><p>
The Operations Manager will drive operational success by optimizing production processes, improving equipment and employee utilization, and ensuring on-time delivery while maintaining cost control along with quality. This individual will partner closely with Sales, Customer Service, Prepress, and Supply Chain teams to meet Customer expectations and support profitable growth.</p><p></p><p><b><br>
Key Responsibilities:</b></p><p><b>
Plant Operations Leadership</b></p><ul><li>
Provide daily leadership and oversight of all plant manufacturing operations including printing, finishing, shrink sleeve production, and folded literature operations.</li><li>
Manage production supervisors, leads, and production staff across multiple shifts.</li><li>
Ensure safe, efficient, and cost-effective plant operations in alignment with company goals.</li><li>
Drive accountability for safety, quality, delivery, and productivity metrics.</li><li>
Establish production schedules in collaboration with scheduling groups and coordinate resources to meet customer commitments and timelines</li></ul><p><b>
Production Management</b></p><ul><li>
Oversee narrow web flexographic and digital printing operations including highly embellished PS and shrink sleeve labels</li><li>
Manage finishing operations including slitting, inspection, rewinding, and packaging.</li><li>
Oversee shrink sleeve converting processes including seaming, inspection, and finishing in a high-speed environment.</li><li>
Monitor production throughput, changeover efficiency, and equipment uptime.</li></ul><p><b>
Quality &amp; Compliance</b></p><ul><li>
Ensure all products meet internal quality standards and customer specifications.</li><li>
Partner with Quality leadership to support GMP and regulated market requirements when applicable.</li><li>
Investigate root causes of defects and implement corrective actions.</li><li>
Maintain adherence to quality system standards, GMP, or other applicable regulatory and quality standards.</li></ul><p><b>
Workforce Leadership</b></p><ul><li>
Build and maintain a strong production team through effective hiring, training, and development.</li><li>
Foster a culture of safety, accountability, and continuous improvement.</li><li>
Manage staffing levels across shifts to meet operational needs.</li><li>
Lead performance management and employee engagement initiatives.</li></ul><p><b>
Cross-Functional Collaboration</b></p><ul><li>
Collaborate with sales and customer service teams to support customer expectations and growth initiatives.</li><li>
Work closely with prepress and engineering teams to ensure smooth product launches and efficient job setups.</li><li>
Partner with maintenance to maximize equipment reliability and uptime.</li></ul><p></p><p><b><br>
Qualifications:</b></p><p><b>
Education &amp; Experience</b></p><ul><li>
Bachelor&rsquo;s degree in Engineering, Operations Management, Business, or related field preferred.</li><li>
7&ndash;10+ years of manufacturing leadership experience, preferably in labels, packaging, or printing manufacturing environments.</li><li>
Demonstrated experience managing flexographic printing operations.</li><li>
Experience with HP and ABG digital label printing platforms.</li><li>
Experience with shrink sleeve converting and finishing processes.</li><li>
Experience with folded literature or insert manufacturing preferred.</li><li>
Prior leadership of multi-shift manufacturing operations.</li></ul><p><b>
Technical Knowledge</b></p><ul><li>
Strong understanding of:<ul><li>
Narrow web flexographic printing</li><li>
Digital label printing technologies</li><li>
Finishing equipment (die cutting, slitting, rewinding, inspection)</li><li>
Shrink sleeve converting processes</li><li>
Folded literature and insert production</li></ul></li><li>
Deep understanding of printing substrates, inks, adhesives, and coatings.</li><li>
Experience using ERP systems to analyze data and monitor production performance.</li></ul><p><b>
Leadership Skills</b></p><ul><li>
Proven ability to lead and motivate teams in a fast-paced manufacturing environment.</li><li>
Strong decision-making and problem-solving skills.</li><li>
Excellent communication and cross-functional collaboration abilities.</li><li>
Ability to manage competing priorities and production deadlines.</li></ul><p><b>
Business Acumen</b></p><ul><li>
Strong understanding of manufacturing cost drivers including labor, materials, waste, and equipment utilization.</li><li>
Ability to analyze operational data and translate insights into performance improvements.</li><li>
Experience managing operational budgets and capital planning.</li></ul><p></p><p><b><br>
Physical Requirements:</b></p><div><ul><li>
Must be able to stand and walk for extended periods (8&ndash;12 hours).</li><li>
Must be able to lift and carry up to 50 lbs. occasionally.</li><li>
Intermittent bending, stooping, reaching, climbing, and crouching.</li><li>
Manual dexterity and hand-eye coordination to operate machinery and tools.</li><li>
Must be able to visually inspect print quality and color accuracy.</li><li>
Tolerance for working in environments with exposure to printing inks, cleaning solvents, loud noise, and varying temperatures.</li></ul></div><p><b>
Mental Requirements:</b></p><div><ul><li>
Ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.</li><li>
Strong problem-solving and critical-thinking skills.</li><li>
Excellent attention to detail and quality control.</li><li>
Ability to remain calm under pressure and during emergencies or troubleshooting situations.</li></ul></div></div>

OPERATIONS MANAGER

FinnlySport

<p><b>Overview</b><br/>Finnly<i>Sport</i> is a premier provider of sports facility management software dedicated to enhancing the efficiency and effectiveness of Sports Facilities operations. Our innovative solutions help clients easily manage scheduling, billing, registrations, point of sale, and customer relationships.</p><p>We are a fast-paced, innovative SaaS company seeking a dynamic and strategic Operations &amp; Finance Manager to work closely with the CEO and other functional leaders to help drive the business's growth. This is a unique opportunity for someone who loves small business, has developed a broad skillset through hands-on experience working in smaller organizations, and thrives in problem-solving environments.</p><p><b>Responsibilities</b></p><ul><li><b>Accounting: </b>Responsible for full cycle accounting. Perform all bookkeeping functions, including Payroll, A/R, and AP.</li><li><b>Financial reporting:</b> Ensure financial reports and financial statements are prepared accurately and on time.</li><li><b>Budgeting: </b>Develop and manage the company's budget, working closely with other departments to ensure it aligns with the company's goals.</li><li><b>Compliance:</b> Ensure compliance with all financial and employment regulations.</li><li><b>Insurance and Banking relationships:</b> Work effectively with insurance vendors and banking representatives</li><li><b>Cash flow management: </b>Understand how much money is coming into the business and how much is going out on expenses.</li><li><b>Tax preparation: </b>Coordinate preparation of annual tax return with external CPA.</li><li><b>Human resources</b> focal point for the company, including recruiting, employee onboarding, handbook maintenance, and benefits.</li><li><b>Administrative Support: </b>Manage and provide comprehensive support for digital tools including Zoom, HubSpot, Slack and Adobe Sign.</li><li>Work closely with CEO on special projects</li><li>Work effectively with members of the leadership team to help chart the course for company growth and success</li></ul><p><b>Qualifications &amp; Skills</b></p><p><b>Qualifications:</b></p><p>● Bachelor's Degree in Business or Accounting</p><p>● 5-7 years of business experience</p><p>● Direct SaaS experience with a strong understanding of recurring revenue, customer lifecycle, and SaaS workflows</p><ul><li>Excellent communication skills</li></ul><p>● Attention to detail</p><p>● Strong problem-solving and troubleshooting skills</p><p>● Quick learner</p><p>● Good time management</p><p><b>Technical Knowledge and Skills:</b></p><p>● Proficiency with QuickBooks Online</p><p>● Microsoft Office and Google Suites</p><p>● Knowledge of HubSpot a plus</p><p>Pay: $70,000.00 - $75,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: Hybrid remote in Minneapolis, MN 55413</p>

Operations & Finance Manager

Piedmont Airlines

<div><p><i>We can&rsquo;t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.</i></p><p></p><p>
At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Unit Manager, Customer Operations in our Ground Handling Department. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures in a unit where focus is on safe equipment handling and staffing. The Unit Manager coaches and provides career development to the team as part of managing a team with various duties to include supervisors and agents. The successful candidate will have proven success as a team leader with the ability to preplan manpower and equipment. This position will report to the Department Manager, Customer Operations.
</p><p></p><p><b>Essential Duties:</b></p><ul><li><p>
Keep both the company goals and customer expectations in mind when overseeing daily operations</p></li><li><p>
Coach and provide career development to the staff</p></li><li><p>
Correct non-compliant behavior and impose corrective action as required</p></li><li><p>
Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines</p></li><li><p>
Manage a team with various duties to include supervisors and agents</p></li><li><p>
Administrative duties to include daily/weekly/monthly reports</p></li><li><p>
Responsible for staff scheduling to include work assignments/rotations, employee breaks, overtime assignment, and back up for absent employees</p></li><li><p>
Conduct employee performance reviews</p></li></ul><p></p><p><b>
Job Qualifications and Competencies:</b></p><ul><li><p>
Proven success as a Team Leader with ability to preplan manpower and equipment</p></li><li><p>
Ability to work independently, set and meet own deadlines</p></li><li><p>
Ability to work well with all levels of management and support staff</p></li><li><p>
Able to defuse conflicts among team members</p></li><li><p>
Familiarity with Microsoft Office Suite</p></li><li><p>
Prior experience with internal controls processes for accountable items</p></li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li><p>
Two (2) years of supervisory experience in both Ramp and Customer Service</p></li><li><p>
Working knowledge of Airport Operations Area (AOA) environment</p></li><li><p>
Extensive knowledge of QIK, Sabre, and the Internal Controls Manual (ICM)</p></li><li><p>
Bachelor&rsquo;s Degree in Aviation, Business, or related field</p></li></ul><p></p><p><b>
Work Environment:</b></p><ul><li><p>
Use of computers and other office equipment</p></li><li><p>
Airport ramp environment, subject to varied weather conditions and elevated noise levels</p></li><li><p>
All shifts including weekends, nights, holidays and/or irregular shifts</p></li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li><p>
Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs</p></li><li><p>
Handle objects up to 70 pounds</p></li><li><p>
Assist passengers with disabilities, including, but not limited to, pushing wheelchairs</p></li></ul><p></p><p>
The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.</p><p></p><p><i>
Employment is contingent upon a valid driver&rsquo;s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.</i></p><p></p><p>
Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.</p><p></p><p><b>
Starting Rate:</b></p>
$50,000.00/Annual Salary - 55,000.00/Annual Salary (Based on locale and experience)<p></p><p><i>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</i><i>
</i></p><p></p><p><i>I</i><i>n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.</i><i>
</i></p><p></p><p>Job Application Deadline:</p>
April 22, 2026<h3 class="jobSectionHeader"><b>
Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.</b></h3></div>

Unit Manager, Customer Operations

Zoom Communications

<div><div><ul><li>R18951
</li></ul></div><div><ul><li>Remote, United States
</li></ul></div><div><ul><li>Finance &amp; Accounting
</li></ul></div><div><ul><li>Full time</li></ul></div></div>
<br><div>Immigration sponsorship is not available for this position<p></p><p><b>
What you can expect</b></p><p></p><p>
We are seeking an experienced Order-to-Cash Strategy &amp; Operations, Operations Manager to join our Go-to-Market Finance organization. This is a high-impact role for someone who thrives at the intersection of finance, strategy, and operations. You will provide business insights, identify opportunities for growth and risk mitigation, and drive meaningful business transformation while partnering with leaders across the organization. You won't just find problems; you will build the solutions. You will be responsible for taking high-level strategic goals and turning them into operational reality across our Deal Desk, Order Management, and Collections functions.</p><p></p><p><b>
About the Team</b></p><p></p><p>
The Go-to-Market Finance team drives strategic financial planning, forecasting, and analysis to support Zoom&rsquo;s growth and profitability. We architect a seamless Order-to-Cash ecosystem by bridging the gap between financial strategy and operational execution. We transform data into actionable intelligence and drive the end-to-end transformations required to scale.</p><p></p><p><b>
Responsibilities</b></p><p></p><ul>
<li><p>
Owning and executing end-to-end, cross-functional initiatives across Order-to-Cash that increase productivity and scale the business, from initial root-cause analysis through to implementation. This includes process-mapping, requirement gathering, drafting proposals and recommendations, surfacing roadblocks, etc.
</p></li><li><p>Navigating cross-functional complexity to secure buy-in for new policies, processes, and system improvements.</p></li>
<li><p>
Translating data trends into business/financial insights, and into actionable operational triggers.
</p></li><li><p>Partnering with the Insights Lead to identify and communicate the &quot;operational why&quot; behind the &quot;data what&quot;.
</p></li><li><p>Performing basic data analysis independently to support owned operational initiatives (identify opportunity, measure impact, success, etc.).
</p></li><li><p>Partnering with the Sr. Manager and OTC Leads to establish the long-term OTC roadmap based on identified operational bottlenecks.</p></li>
</ul><p></p><p><b>
What we&rsquo;re looking for</b></p><p></p><ul>
<li><p>
8+ years of progressive experience in Finance Operations, Revenue Operations, Sales Operations, Business Operations, or Management Consulting, within a SaaS environment.</p></li>
<li><p>
Bachelor's degree or higher in Finance or a related discipline.</p></li>
<li><p>
Proven experience taking a project from a conceptual problem statement to a fully deployed operational process.</p></li>
<li><p>
Experience working in cross-functional environments and building consensus across diverse stakeholder groups.</p></li>
<li><p>
Experience &quot;managing by influence&quot; across teams you do not directly control.</p></li>
<li><p>
Ability to probe deeply with stakeholders to uncover the root cause of operational pain points rather than just treating symptoms.</p></li>
<li><p>
Ability to take a tangled process and distill it into a clean, scalable workflow.</p></li>
<li><p>
Comfortable performing basic data analysis to identify and size business risk and process opportunity.</p></li>
<li><p>
Background in SaaS, technology, and high-growth companies.</p></li>
<li><p>
Excellent grasp of traditional financial terms (revenue recognition, billing logic, and aging).</p></li>
<li><p>
SQL experience is nice to have.</p></li>
</ul><p></p><p><b>
Salary Range or On Target Earnings:</b></p><p></p><p>
Minimum:</p>
$97,600.00<p></p><p>
Maximum:</p>
$225,700.00<p></p><p>
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.</p><p></p><p>
Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.</p><p></p><p>
We also have a location based compensation structure; there may be a different range for candidates in this and other locations</p><p>
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Anticipated Position Close Date:</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
04/20/26<p></p><p><b>
Ways of Working</b><br>
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.</p><p></p><p><b>
Benefits</b><br>
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.</p><p></p><p><b>
About Us</b><br>
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.<br>
We&rsquo;re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.</p><p><b><br>
Our Commitment
</b></p><p>At Zoom, we believe great work happens when people feel supported and empowered. We&rsquo;re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know&mdash;we&rsquo;re here to support you at every step.</p><p><br>
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.</p><p></p>
#LI-Remote</div>

Order-to-Cash Strategy & Operations, Operations Manager

The Home Depot

<div><p><b>Position Purpose:
</b></p><p>Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes&mdash;strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards.<br>
<br>
<b>Key Responsibilities:</b></p><ul><li>
30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.</li><li>
30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing &amp; Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training &amp; Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.</li><li>
15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash;Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul><p></p><p><b>
Direct Manager/Direct Reports:</b></p><ul><li>
This Position typically Reports to Operation Assistant Manager</li><li>
This position has 4 Direct Reports</li></ul><p></p><p><b>
Travel Requirements:</b></p><ul><li>
No travel required</li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul><p></p><p><b>
Working Conditions:
</b></p><ul><li>Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.</li></ul><p></p><p><b>
Minimum Qualifications:</b></p><ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
 At least 1 year prior merchandising and/or operational experience.</li><li>
 At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul><p></p><p><b>
Minimum Education:
</b></p><ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul><p></p><p><b>
Preferred Education:
</b></p><ul><li>No additional education</li></ul><p></p><p><b>
Minimum Years of Work Experience:</b></p><ul><li>
2 + years of previous related work experience</li></ul><p></p><p><b>
Preferred Years of Work Experience:
</b></p><ul><li>No additional years of experience</li></ul><p></p><p><b>
Minimum Leadership Experience:
</b></p><ul><li>1+ year of previous leadership Experience</li></ul><p></p><p><b>
Preferred Leadership Experience:
</b></p><ul><li>1+ year of previous leadership Experience</li></ul><p></p><p><b>
Certifications:</b></p><ul><li>
None</li></ul><p></p><p><b>
Competencies:
</b></p><ul><li>Action Oriented</li><li>
Decision Quality
</li><li>Collaborates</li><li>
Self-Development</li><li>
Situational Adaptability</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div><p></p>

OPERATIONS EXPERIENCE MANAGER

Search 10000+ Manager of business operations jobs near you this April. New roles added regularly across leading industries. Apply today.