manager of care

VillageMD

<div><h1 class="jobSectionHeader"><b>About Our Company</b></h1><p>
We&rsquo;re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.</p><p></p><p>
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.</p><p></p><p>
When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.</p><p></p><p><b>
Please Note: </b>We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.</p><p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><p><b>
Join VillageMD as a Manager, Care Management in Atlanta, GA</b> (Hybrid | 1-2 days remote work but must be flexible and go on site when needed throughout the Atlanta market)</p><p></p><p><b>
Why VillageMD?</b></p><p>
At VillageMD, we're looking for a Manager, Care Management to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.</p><p></p><p>
We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.</p><p></p><p>
As a Manager of Care Management, you will provide direct oversight and leadership to multi-disciplinary care management staff that enables our organization to deliver exceptional patient and provider experiences.</p><p></p><p><b>
Could this be you?</b></p><p>
Integral to our Care Management team, the Manager, Care Management will be accountable for the daily execution of operations and outcomes working with and through care management team members. As a new member of our team, you&rsquo;ll initially spend time gaining a broad understanding of the current state of care management across our market but will be expected to make a quick impact through coaching and developing our teams.</p><p></p><p><b>
How you can make a difference</b></p><ul><li><p>
Collaborating on the design, implementation and monitoring of care management orientation</p></li><li><p>
Ensuring the assigned care management teams and programs meet/exceed expected quality outcomes as well as financial, productivity, operations and patient experience targets</p></li><li><p>
Maintaining responsibility for team competency and ongoing development</p></li><li><p>
Traveling daily to assigned clinic locations to provide on-site supervision, coaching and mentoring of staff</p></li><li><p>
Providing technology and systems support and issue resolution when necessary</p></li><li><p>
Managing staff performance including development and deployment of staff, improvement plans and coaching when necessary</p></li><li><p>
Collaborating with multi-disciplinary health care teams across medical practices and VillageMD to execute care management responsibilities</p></li><li><p>
Providing oversight of Care Management, Social Work and Care Coordination team members</p></li><li><p>
Reinforcing utilization of evidence-based practice and appropriate standards of care to drive improved clinical outcomes and increased patient satisfaction</p></li></ul><p></p><p><b>
Skills for success</b></p><ul><li><p>
Detail oriented with strong prioritization and time management skills</p></li><li><p>
Proven leadership competency including the ability to motivate and develop teams</p></li><li><p>
A service-based approach to VillageMD provider partners and their care teams</p></li><li><p>
Leveraging both quantitative and qualitative metrics to drive results</p></li><li><p>
Superior relationship skills with the ability to craft meaningful partnerships</p></li><li><p>
Positive attitude with a solution-oriented approach and a comfort working within ambiguity</p></li><li><p>
A low ego and humility; an ability to gain trust through communication and doing what you say you will do</p></li></ul><p></p><p><b>
Experience to drive change</b></p><ul><li><p>
Bachelor&rsquo;s degree in nursing with current licensure in state of practice</p></li><li><p>
5+ years in care management and/or previous value-based care leadership experiences in an ambulatory, managed care, or health system setting</p></li><li><p>
5+ years nursing experience in acute, ambulatory or primary care practice</p></li><li><p>
2+ years of leadership experience</p></li><li><p>
Knowledge and experience working with primary care providers</p></li><li><p>
Experience working within at least one electronic medical records program and comfort with learning new systems to support patient care</p></li><li><p>
Appropriate working knowledge of the Microsoft Suite of products</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
About Our Commitment</b></h1><h2 class="jobSectionHeader"><b>
Total Rewards at VillageMD</b></h2><p>
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD&rsquo;s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.</p><p></p><h2 class="jobSectionHeader"><b>
Equal Opportunity Employer</b></h2><p>
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.</p><p></p><h2 class="jobSectionHeader"><b>
Safety Disclaimer</b></h2><p>
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.</p></div>

Manager, Care Management

Trillium Health Resources

<div><div><b>Pay Plan Title: </b>Care Manager</div><div><b>
Working Title: </b>Innovations Waiver Care Manager</div><div><b>
Cost Center: </b>8500/Plan Based Care Management</div><div><b>
FLSA Status: </b>Non-Exempt</div><div><b>
Posting Salary Range: </b>$54,106 - $67,210</div><div><b>
Office Location: </b>Remote within 75 miles of Trillium&rsquo;s Mid State Region (See requirements section for included counties)</div><div></div><div><b><br>
POSTING DETAILS:</b></div><div></div><div><b><br>
Make an Impact</b></div><div></div><div><br>
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.</div><div></div><div><b><br>
Why Work for Us</b>?</div><div></div><div><br>
Trillium believes that empowering others begins with supporting our team. We offer our employees:</div><div></div><div><br>
<ul><li>
A collaborative, mission-driven work environment</li><li>
Competitive benefits and work-from-home options for most positions</li><li>
Opportunities for professional growth in a diverse inclusive culture</li></ul></div><div></div><div><br>
Every day, our work changes lives &ndash; from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.</div><div></div><div><br>
If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!</div><div></div><div><b><br>
What We&rsquo;re Looking For</b></div><div></div><div><br>
Trillium Health Resources has a career opening for an Innovations Waiver Care Manager to join our Care Management Team! The Innovations Wavier Care Manager is responsible for providing complex care coordination and monitoring to members having a primary Intellectual or Developmental Disability, which may include secondary mental health or substance abuse, and/or complex medical/physical health needs. This position requires a dynamic, proactive approach to assessment, monitoring, and complex coordination of care, to ensure quality support and consistent adherence to waiver requirements. Innovations Waiver Care Manager assists with integrated care management through multi-disciplinary collaboration and referrals. This position has a primary focus on members who have Intellectual Developmental Disability, serving both children, adolescents, and adults.</div><div></div><div><b><br>
On a typical day, you might:</b></div><div></div><div><br>
<ul><li>
Utilize person centered planning methods/strategies to gather information, to get to know the members supported and to adequately address specific needs of the individual.</li><li>
Provide education and support to members in learning about and exercising rights and responsibilities.</li><li>
Consistently complete Discovery activities (information gathering and assessment) as a component of the planning process.</li><li>
Ensure that members/legally responsible people are informed of services available (all types of Medicaid and state-funded services), service options available (e.g. Individual/Family Direction for Innovations participants), processes (e.g. requirements for specific service), Natural and community services, and so forth.</li><li>
Assist members/legally responsible people in choosing service providers, ensuring objectivity in the process.</li></ul></div><div></div><div><b><br>
Employee Benefits:</b></div><div></div><div><br>
Trillium knows that work/life balance is essential. That&rsquo;s why we offer:</div><div></div><div><br>
<ul><li>
Typical working hours: 8:30 am &ndash; 5:00 pm; flexible work schedules with some roles with management approval.</li><li>
Work-from-home options available for most positions</li><li>
Health Insurance with no premium for employee coverage</li><li>
Flexible Spending Accounts</li><li>
24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year</li><li>
NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook</li><li>
401k with 5% employer match and immediate vesting</li><li>
Public Service Loan Forgiveness (PSLF) qualifying employer</li><li>
Quarterly stipend for remote work supplies</li></ul></div><div></div><div><b><br>
Qualifications</b></div><div></div><div><br>
Required:</div><div><ul><li>
Must meet QP status.</li></ul></div><div><ul><li>
Fully licensed by the NC governing board regulating Human Services professions; <b>OR</b> Fully licensed RN who is licensed to practice in the state of NC by the NC Board of Nursing who also has four (4) years of full-time experience with the MH/DD/SA population served. <b>OR</b></li><li>
A graduate of a college or university with a Master&rsquo;s degree in a human service field and has one year of full-time, pre or post-graduate degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has one year of full-time, pre or postgraduate degree accumulated supervised experience in alcoholism and drug abuse counseling; <b>OR</b></li><li>
A graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has two years of full-time, pre or post bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; <b>OR</b></li><li>
A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has four years of full-time, pre or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling.</li></ul></div><div><ul><li>
Additionally, If serving members with LTSS needs, the care manager, must meet the minimum QP requirements defined above (A-D) and shall additionally have at a minimum two (2) years of prior LTSS and/or HCBS coordination, care delivery monitoring and care management experience. This experience may be concurrent with the years of experience required to become a Qualified Professional.</li><li>
License and/or certification may be accepted as noted above.</li><li>
Must have a valid driver&rsquo;s license.</li><li>
Must reside in North Carolina and within 75 miles of the following Mid-State Trillium counties: Guilford.</li><li>
Must be able to travel within catchment as required.</li></ul></div><div></div><div><b><br>
Deadline for Application:</b> Position will remain open until filled</div><div></div><div><b><br>
How to Apply</b></div><div></div><div><br>
To be considered, submit your application and resume through our ADP Career Center. Your resume must include:</div><div></div><div><br>
<ul><li>
Employer name, dates of service (month/year), average hours worked per week, and essential job duties</li><li>
Education details (degree type, date awarded, institution, field of study)</li><li>
Licensure/certification information, if applicable</li></ul></div><div></div><div><br>
After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You&rsquo;ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.</div><div></div><div><br>
Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.</div><div></div><div><b><br>
Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.</b></div><div></div><div><i><br>
#Innovation #Technology #Careers #NorthCarolina #BehavioralHealth</i></div></div>

Innovations Waiver Care Manager

Curana Health

<div>:
<div>
At Curana Health, we&rsquo;re on a mission to radically improve the health, happiness, and dignity of older adults&mdash;and we&rsquo;re looking for passionate people to help us do it.</div><div></div><div><br>
As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities.</div><div></div><div><br>
Founded in 2021, we&rsquo;ve grown quickly&mdash;now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for.</div><div></div><div><br>
If you&rsquo;re looking to make a meaningful impact on the senior healthcare landscape, you&rsquo;re in the right place&mdash;and we look forward to working with you.</div><div></div><div><br>
For more information about our company, visit CuranaHealth.com.</div>
Summary:
<div>
The Supervisor, Care Management Support, oversees Curana's non-clinical support staff. Their team is comprised of Medical Assistants who round on Curana patients residing in Senior Living Communities and virtual non-clinical staff who support administrative tasks (i.e., facilitating lab orders, medication refill requests, managing patient and family calls, and census management).</div>
Essential Duties &amp; Responsibilities:
<div>
Leadership and Team Supervision
</div><ul><li>Hire and conduct new employee orientation for non-clinical support staff.
</li><li>Evaluate workload, priorities, and adjust allocation of time and resources to increase efficiency and effectiveness.</li><li>
Collaborate with the Manager of Care Management Operations on operational issues, staffing, and program needs, and present a solution for issues.</li><li>
Facilitate and lead team weekly meetings to discuss performance, upcoming training, and ensure the team&rsquo;s alignment on new workflows as applicable.
</li><li>Review and approve payroll, track attendance, and oversee employee leave, FMLA, and call-offs.</li></ul><div>
Program Management Support
</div><ul><li>Educate the support team on Curana workflows, policies, and procedures.
</li><li>Implement and monitor new care management programs.
</li><li>Perform quality assurance audits on virtual and on-site staff.
</li></ul><div>Other tasks as assigned</div>
Qualifications:
<p><b>
Required Skills</b></p><ul><li>
Demonstrated care coordination knowledge and familiarity with non-clinical provider support functions like scheduling appointments and EMR management.
</li><li>Proficient computer skills and exhibits knowledge in using various Microsoft Office applications.</li><li>
Excellent organizational and time management skills with the ability to prioritize tasks.
</li><li>Willingness to travel to local or out-of-state Senior Living Communities.
</li><li>Demonstrated strategic thinking with the ability to identify opportunities for process improvement.</li></ul><p><b>
Required Education and Experience</b></p><ul><li>
Associate degree in a healthcare-related field or healthcare certification.</li><li>
Minimum 2 years in a supervisory or leadership role.
</li><li>2+ years' experience working in a medical office, Senior Living Community, or other related fields</li></ul><div></div><div><b><br>
Travel Requirements:
</b></div><ul><li>Remote position requires a reliable high-speed internet connection.</li><li>
Occasional travel to local or out of state Senior Living Communities.</li></ul><div></div><div><br>
We&rsquo;re thrilled to announce that Curana Health has been named the 147th fastest growing, privately owned company in the nation on Inc. magazine&rsquo;s prestigious Inc. 5000 list. Curana also ranked 16th in the &ldquo;Healthcare &amp; Medical&rdquo; industry category and 21st in Texas.</div><div></div><div><br>
This recognition underscores Curana Health&rsquo;s impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.</div></div>

Supervisor, Care Management Support

Ninja 🥷🏽 نينجا

<div>
 We are looking for an experienced
 <strong>
  Order Care Leader
 </strong>
 to join our Last Mile team. The role is responsible for leading a team of Rider Care Agents and ensuring the delivery of high-quality support to riders. The ideal candidate will oversee daily operations, resolve escalations, improve processes, and drive initiatives that enhance the overall rider experience.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead and support a team of Rider Care Agents to deliver excellent rider support.
  </li>
  <li>
   Oversee daily rider care operations, including inquiries, escalations, and issue resolution.
  </li>
  <li>
   Collaborate with cross-functional teams to improve processes and rider experience.
  </li>
  <li>
   Analyze rider feedback and operational data to identify improvement opportunities.
  </li>
  <li>
   Develop and deliver training programs for Rider Care Agents.
  </li>
  <li>
   Promote a culture of continuous improvement and high performance within the team
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Business Administration, Management, or a related field.
  </li>
  <li>
   Previous experience in customer service, support operations, or a similar role.
  </li>
  <li>
   Strong leadership and team management skills.
  </li>
  <li>
   Excellent communication and interpersonal abilities.
  </li>
  <li>
   Strong problem-solving skills and attention to detail.
  </li>
  <li>
   Ability to analyze data and generate insights to improve operations.
  </li>
 </ul>
</div>


Order Care Leader

Centene

<div><p>You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you&rsquo;ll have access to competitive benefits including a fresh perspective on workplace flexibility.<br>
</p><p><b>THIS POSITION REQUIRES THE INDIVIDUAL TO RESIDE IN THE STATE OF ILLINOIS.</b></p><p><b>
THE ROLE IS FULL TIME, MONDAY - FRIDAY 8AM - 5PM, AND WILL NEED TO BE FLEXIBLE TO WORK WHATEVER IT TAKES TO MEET THE BUSINESS NEEDS. 10% TRAVEL FOR REQUIRED MEETINGS.</b></p><p><b>
APPLICANTS SHOULD HAVE EITHER A LCSW, LCPC OR RN LICENSURE WITH BEHAVIORAL HEALTH EXPERIENCE FOR THE STATE OF ILLINOIS.</b></p><p><b>
CADC IS HIGHLY PREFERRED TO SUPPORT SUBSTANCE USE AND BEHAVIORAL HEALTH EXPANSION.
</b></p><p><b>THE POSITION IS SALARIED WITH BONUS ELIGIBILITY.</b></p><p><b>
Position Purpose:</b> Supervises the care management team and the care coordination of behavioral health members to promote quality and efficacy of care management delivery related to mental and behavioral health needs. Supervises day-to-day escalations and care management issues related to members or providers.</p><ul><li>
Monitors and reviews care management required documentation to maintain compliance with federal and state regulations and contractual agreements</li><li>
Assigns caseloads to care management staff based on state requirements, care management staff experience, and member needs</li><li>
Works with senior management on escalated and complex care cases related to BH and provides guidance to junior team members to address member concerns</li><li>
Educates and provides resources for care management team on key initiatives and member outreach</li><li>
Evaluates care management team performance and provides feedback regarding performance, goals, and career milestones</li><li>
Provides coaching and guidance to care management team and providers to ensure members are receiving high quality care and information regarding service / care plan options, procedures, referrals, and healthcare benefits</li><li>
Monitors and review reports on a regular basis ensuring quality and productivity metrics are met and for case assignments, and may perform audits of staff on a regular basis</li><li>
Assists with onboarding, hiring, and training care management team members</li><li>
Performs other duties as assigned.</li><li>
Complies with all policies and standards.</li></ul><p><b>
Education/Experience:</b> Requires a Master's degree or Graduate from an Accredited School of Nursing and 4+ years of related experience.<br>
<br>
<b>License/Certification:</b></p><ul><li>
Licensed Clinical Behavioral Health Professional or RN based on state contract requirements e.g., LCSW, LMSW, LMFT, LMHC, and RN with BH experience required.</li></ul>
Pay Range: $87,000.00 - $161,300.00 per year<p>
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.</p><p>
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.</p><p><br>
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act</p></div>

Supervisor, Care Management

Bupa Arabia

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Responsible for delivering medical engagement Department&rsquo;s strategies for an assigned population through various communication channels. This role requires a deep understanding of healthcare, digital technologies, and patient engagement to ensure effective communication and support for the target population.
 <br/>
 <br/>
 <strong>
  Population &amp; Data Analysis
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identify specific healthcare challenges and opportunities within the population.
  </li>
  <li>
   Develop profiles or personas of the target population to better understand their unique requirements.
  </li>
  <li>
   Utilize data analytics to monitor the effectiveness &amp; overall engagement.
  </li>
  <li>
   Get involved in data-driven decisions to optimize engagement efforts
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compliance and Quality Assurance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure compliance with healthcare regulations and industry standards.
  </li>
  <li>
   Implement quality assurance processes to maintain high standards of care.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Patient Education &amp; Team Cooperation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop and deliver educational material and resources to empower patients with the necessary tools that aid them in making informed healthcare decisions.
  </li>
  <li>
   Provide guidance and support to other team members whenever needed.
  </li>
  <li>
   Adopt a collaborative and inclusive mindset &amp; team culture.
  </li>
  <li>
   Ensuring task accomplishments on time despite team&rsquo;s bearable challenges.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Performance Metrics &amp; Cost Awarness
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Define and track key performance indicators (KPIs) to measure the success of medical engagement initiatives.
  </li>
  <li>
   Adjust strategies based on KPI outcomes.
  </li>
  <li>
   Manage the cost allocated for medical engagement initiatives, ensuring cost-effectiveness and efficiency.
  </li>
  <li>
   Support in managing the cost allocated for medical engagement initiatives, ensuring cost effectiveness and efficiency.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Medical / Digital Services Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manging the front door engagement channels which include:
  </li>
  <li>
   Medication Refill.
  </li>
  <li>
   Home-Based Lab.
  </li>
  <li>
   Home Healthcare Services Support.
  </li>
  <li>
   Medical Report Interpretation.
  </li>
  <li>
   Lab Results Interpretation.
  </li>
  <li>
   Mobile Application Functions.
  </li>
  <li>
   Electronic Health Records.
  </li>
  <li>
   Symptoms Checker.
  </li>
  <li>
   Medical Chat Bot.
  </li>
  <li>
   Telemedicine Scheduling Support
  </li>
  <li>
   Remote Patient Monitoring Support.
  </li>
  <li>
   Digital Patient Engagement.
  </li>
  <li>
   E-Care Engagement.
  </li>
  <li>
   Providing medical services on daily basis through the following channels:
  </li>
  <li>
   Inbound/Outbound Calls.
  </li>
  <li>
   Backend Platform/Bupa App Services.
  </li>
  <li>
   Doctor Chat Bot.
  </li>
  <li>
   Email Support.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Stakeholder Collaboration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaborate with healthcare providers, specialists, and partners to ensure a seamless patient experience.
  </li>
  <li>
   Sustain an excellent relationships with key stakeholders to improve medical engagement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Extensive experience in healthcare management and patient engagement.
  </li>
  <li>
   Strong leadership and time manamgement skills.
  </li>
  <li>
   Proficiency in digital healthcare technologies.
  </li>
  <li>
   Excelent communication and interpersonal skills.
  </li>
  <li>
   Knowledge of healthcare regulations and compliance requirements.
  </li>
  <li>
   Valid Saudi Commision for Health Specialty (SCFHS) lisence.
   <br/>
   <br/>
  </li>
 </ul>
 Education
 <br/>
 <br/>
 Medical Degree (Bachelor).
</div>


Manager - Integrated Care Services (TPA)

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Responsible for delivering medical engagement Department&rsquo;s strategies for an assigned population through various communication channels. This role requires a deep understanding of healthcare, digital technologies, and patient engagement to ensure effective communication and support for the target population.
 <br/>
 <br/>
 <strong>
  Population &amp; Data Analysis
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identify specific healthcare challenges and opportunities within the population.
  </li>
  <li>
   Develop profiles or personas of the target population to better understand their unique requirements.
  </li>
  <li>
   Utilize data analytics to monitor the effectiveness &amp; overall engagement.
  </li>
  <li>
   Get involved in data-driven decisions to optimize engagement efforts
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compliance and Quality Assurance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure compliance with healthcare regulations and industry standards.
  </li>
  <li>
   Implement quality assurance processes to maintain high standards of care.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Patient Education &amp; Team Cooperation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop and deliver educational material and resources to empower patients with the necessary tools thtat aid them in making informed healthcare decisions.
  </li>
  <li>
   Provide guidance and support to other team members whenever needed.
  </li>
  <li>
   Adopt a collaborative and inclusive mindset &amp; team culture.
  </li>
  <li>
   Ensuring task accomplishments on time despite team&rsquo;s bearable challenges.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Performance Metrics &amp; Cost Awarness
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Define and track key performance indicators (KPIs) to measure the success of medical engagement initiatives.
  </li>
  <li>
   Adjust strategies based on KPI outcomes.
  </li>
  <li>
   Manage the cost allocated for medical engagement initiatives, ensuring cost-effectiveness and efficiency.
  </li>
  <li>
   Support in managing the cost allocated for medical engagement initiatives, ensuring cost effectiveness and efficiency.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Medical / Digital Services Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manging the front door engagement channels which include:
  </li>
  <li>
   Medication Refill.
  </li>
  <li>
   Home-Based Lab.
  </li>
  <li>
   Home Healthcare Services Support.
  </li>
  <li>
   Medical Report Interpretation.
  </li>
  <li>
   Lab Results Interpretation.
  </li>
  <li>
   Mobile Application Functions.
  </li>
  <li>
   Electronic Health Records.
  </li>
  <li>
   Symptoms Checker.
  </li>
  <li>
   Medical Chat Bot.
  </li>
  <li>
   Telemedicine Scheduling Support
  </li>
  <li>
   Remote Patient Monitoring Support.
  </li>
  <li>
   Digital Patient Engagement.
  </li>
  <li>
   E-Care Engagement.
  </li>
  <li>
   Providing medical services on daily basis through the following channels:
  </li>
  <li>
   Inbound/Outbound Calls.
  </li>
  <li>
   Backend Platform/Bupa App Services.
  </li>
  <li>
   Doctor Chat Bot.
  </li>
  <li>
   Email Support.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Stakeholder Collaboration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaborate with healthcare providers, specialists, and partners to ensure a seamless patient experience.
  </li>
  <li>
   Sustain an excellent relationships with key stakeholders to improve medical engagement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Extensive experience in healthcare management and patient engagement.
  </li>
  <li>
   Strong leadership and time manamgement skills.
  </li>
  <li>
   Proficiency in digital healthcare technologies.
  </li>
  <li>
   Excelent communication and interpersonal skills.
  </li>
  <li>
   Knowledge of healthcare regulations and compliance requirements.
  </li>
  <li>
   Valid Saudi Commision for Health Specialty (SCFHS) lisence.
   <br/>
   <br/>
  </li>
 </ul>
 Education
 <br/>
 <br/>
 Medical Degree (Bachelor).
</div>


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