manager of change

Capco

<div>Job Title: Change Manager

 About Us

&quot;Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar &amp; Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.
WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY &amp; INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT 


Change Manager 

<div>
Role Description</div>
<div>
<div>JD &ndash; Change Manager
<ul><li>Minimum 8+ years hands-on experience in Change and Project Management</li></ul>
<ul><li>Prior experience working on business side would be highly advantageous.</li></ul>
<ul><li>Relevant experience in multiple phases of the project lifecycle, preferably with exposure to business project delivery roles</li></ul>
<ul><li>Experience in working in both Waterfall and iterative (including Agile) delivery methodologies</li></ul>
<ul><li>Strong stakeholder management skills with experience in managing various stakeholder groups</li></ul>
<ul><li>Strong problem solving / analytical skills</li></ul>
<ul><li>Able to take ownership of issues/tasks and apply data management best practices</li></ul>
<ul><li>Ability to engage effectively with senior management</li></ul>
<ul><li>High level of attention to detail (to identify variances and errors), patient, meticulous and logical in their work and capable of prioritizing tasks.</li></ul>

&bull; Strong people and team management experience preferred &bull; Experience in new ways of working
<ul><li>Self-motivated and ability to prioritize and self-manage</li></ul>
<ul><li>Able to take ownership of issues/tasks and drive to completion</li></ul>
<ul><li>Excellent verbal and written communication skills, including presentation skills</li></ul>

Change Management
<ul><li>Develop / support development of change management strategy and approach in alignment with the assigned Program, departmental and organizational goals.</li></ul>
<ul><li>Keep abreast of all change activities within the department and identify possible dependencies/impacts to the assigned program.</li></ul>

&bull; Identify all stakeholders impacted by change management activities and deliverables. &bull; Embed early into design and solution discussions to effectively engage and gather business impacts from relevant stakeholders.
<ul><li>Produce BIA report to qualify and quantify impacts, work with stakeholders to design solution/mitigation solution and work on effective communication of the Business Impact to the wider teams.</li></ul>
<ul><li>Define Business Readiness Plan items to mitigate impacts identified in the BIA, and manage implementation/closure of BRP items</li></ul>
<ul><li>Create and socialize communication plans to keep stakeholders informed of ongoing and upcoming changes and the impacts thereof</li></ul>
<ul><li>Create and deliver accurate and engaging communications materials to fulfil the communications plan across available channels (Bridge, email, briefing packs, media, etc.)</li></ul>
<ul><li>Leverage on involvement from BIA and its mitigation/solution to effectively develop the appropriate training for impacted stakeholders.</li></ul>
<ul><li>Identify training needs, support training material development and Deliver training (where required)</li></ul>
<ul><li>Support impacted businesses with data and information to be able to adopt the change smoothly</li></ul>
<ul><li>Build detailed knowledge of the change; act as a change champion on the ground to impacted functions throughout the implementation and during post-live support Adhere to the internal controls of the assigned program through effective governance.</li></ul>
<ul><li>Represent the assigned program in various GBO Governance Forums.</li></ul>
<ul><li>Improve on current existing change management framework as agile delivery, new ways of working, new ways of learning in the bank matures over time Inculcate 'best practices' on the projects worked upon into Ways of Working with fellow Change &amp; Delivery Managers to ensure cooperation and standardization across the CC Delivery Platform/Programme. Own the completion of Change risk assessments for the assigned program.</li></ul></div></div></div>

Change Manager

<div>Job Title: Change Manager

 About Us

&ldquo;Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar &amp; Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.
WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY &amp; INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT 


Change Manager 

<div>
Role Description</div>
<div>
<div>JD &ndash; Change Manager
<ul><li>Minimum 8+ years hands-on experience in Change and Project Management</li></ul>
<ul><li>Prior experience working on business side would be highly advantageous.</li></ul>
<ul><li>Relevant experience in multiple phases of the project lifecycle, preferably with exposure to business project delivery roles</li></ul>
<ul><li>Experience in working in both Waterfall and iterative (including Agile) delivery methodologies</li></ul>
<ul><li>Strong stakeholder management skills with experience in managing various stakeholder groups</li></ul>
<ul><li>Strong problem solving / analytical skills</li></ul>
<ul><li>Able to take ownership of issues/tasks and apply data management best practices</li></ul>
<ul><li>Ability to engage effectively with senior management</li></ul>
<ul><li>High level of attention to detail (to identify variances and errors), patient, meticulous and logical in their work and capable of prioritizing tasks.</li></ul>

&bull; Strong people and team management experience preferred &bull; Experience in new ways of working
<ul><li>Self-motivated and ability to prioritize and self-manage</li></ul>
<ul><li>Able to take ownership of issues/tasks and drive to completion</li></ul>
<ul><li>Excellent verbal and written communication skills, including presentation skills</li></ul>

Change Management
<ul><li>Develop / support development of change management strategy and approach in alignment with the assigned Program, departmental and organizational goals.</li></ul>
<ul><li>Keep abreast of all change activities within the department and identify possible dependencies/impacts to the assigned program.</li></ul>

&bull; Identify all stakeholders impacted by change management activities and deliverables. &bull; Embed early into design and solution discussions to effectively engage and gather business impacts from relevant stakeholders.
<ul><li>Produce BIA report to qualify and quantify impacts, work with stakeholders to design solution/mitigation solution and work on effective communication of the Business Impact to the wider teams.</li></ul>
<ul><li>Define Business Readiness Plan items to mitigate impacts identified in the BIA, and manage implementation/closure of BRP items</li></ul>
<ul><li>Create and socialize communication plans to keep stakeholders informed of ongoing and upcoming changes and the impacts thereof</li></ul>
<ul><li>Create and deliver accurate and engaging communications materials to fulfil the communications plan across available channels (Bridge, email, briefing packs, media, etc.)</li></ul>
<ul><li>Leverage on involvement from BIA and its mitigation/solution to effectively develop the appropriate training for impacted stakeholders.</li></ul>
<ul><li>Identify training needs, support training material development and Deliver training (where required)</li></ul>
<ul><li>Support impacted businesses with data and information to be able to adopt the change smoothly</li></ul>
<ul><li>Build detailed knowledge of the change; act as a change champion on the ground to impacted functions throughout the implementation and during post-live support Adhere to the internal controls of the assigned program through effective governance.</li></ul>
<ul><li>Represent the assigned program in various GBO Governance Forums.</li></ul>
<ul><li>Improve on current existing change management framework as agile delivery, new ways of working, new ways of learning in the bank matures over time Inculcate &lsquo;best practices&rsquo; on the projects worked upon into Ways of Working with fellow Change &amp; Delivery Managers to ensure cooperation and standardization across the CC Delivery Platform/Programme. Own the completion of Change risk assessments for the assigned program.</li></ul></div></div></div>

Valleysoft

<div>Valleysoft | Center of Excellence is a regional IT services provider based in Riyadh, serving clients globally since 2006. The company collaborates with global partners like SAP to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.
We are looking for a skilled SIAM Service &amp; Change Manager to join our team at Valleysoft. In this role, you will be responsible for managing service delivery and change processes within the Service Integration and Management (SIAM) framework. This includes overseeing changes to services, ensuring that service delivery meets clients' needs, and facilitating communication between various stakeholders.
The ideal candidate will have a strong background in service management and change management within a SIAM context. They should possess excellent organizational and communication skills to coordinate between different service providers and internal teams effectively. If you thrive in a dynamic environment and are committed to delivering exceptional service, we invite you to apply!<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Manage the end-to-end service delivery process within the SIAM framework, ensuring all services meet client expectations.</li>
<li>Lead change management activities, ensuring that all changes are assessed, planned, communicated, and implemented effectively.</li>
<li>Facilitate change advisory board (CAB) meetings and ensure changes are approved and documented according to the established procedures.</li>
<li>Coordinate with various stakeholders, including service providers, internal teams, and business units, to ensure effective communication and collaboration.</li>
<li>Conduct impact assessments for proposed changes and communicate risks and implications to relevant stakeholders.</li>
<li>Monitor service performance and delivery to ensure compliance with SLAs and service quality standards.</li>
<li>Prepare and present reports on service delivery performance and change management activities to senior management.</li>
<li>Identify opportunities for service improvement and recommend changes based on performance metrics and client feedback.</li>
<li>Provide training and guidance to team members and other stakeholders on service management and change management processes.</li>
</ul>
Requirements<ul>
<li>
Bachelor's or Master's degree in Information Technology, Computer Science, or related field.</li>
<li>Minimum of 7 years of experience in service management and change management, with a focus on SIAM preferred.</li>
<li>Strong understanding of ITIL frameworks and service management processes.</li>
<li>Proven experience managing service delivery and coordinating change management activities.</li>
<li>Excellent communication, negotiation, and interpersonal skills.</li>
<li>Strong analytical skills with the ability to assess risks and impacts of changes.</li>
<li>Experience in facilitating meetings and managing cross-functional teams.</li>
<li>Relevant certifications in ITIL, Change Management, or SIAM are a must.</li>
<li>Customer-focused with a commitment to continuous improvement.</li>
</ul>
Skills:<ul>
<li>
Excellent organizational and multitasking abilities.</li>
<li>Ability to manage priorities and deliver results under tight timelines.</li>
<li>Strong leadership skills, with experience managing teams.</li>
<li>Supporting the Change Enablement and Service Request Management practices, this manager ensures that all changes and service requests are governed and coordinated across multiple vendors. Their primary goal is to minimize risk and disruption while facilitating the successful implementation of changes, aligning with the &quot; ITSM &quot; value chain activity.</li></ul></div>

SIAM Service & Change Manager

Kraft Heinz

<div><div><div><div><div><div><div><div><div><ul><div>All Posting Locations: Ahmedabad, Gujarat, IN
</div><div>Job Functions: Global Business Services</div>
<div>Date Published: October 24, 2025</div>
<div>Ref#: R-93559</div></ul><div></div><div> 
</div></div></div></div></div></div></div></div></div><div><div><div><div><div><div>ABOUT THE ROLE</div></div><div><div>
Job Description</div>
The Kraft Heinz Change Management Office (CMO), which sits within the Global Business Services (GBS) organization, strives to drive organizational and behavioral change, by owning the planning and execution of change management strategies and plans for projects throughout the organization. You are an ideal candidate if you are highly organized, have a solid track record of successfully leading the change management plans of global, complex programs, have strong communication skills, can work across multiple time zones and excel in a fast-paced environment with rapid change.
Primary Responsibilities
<ul><li>Manage change management efforts across multiple complex projects/programs simultaneously</li>
<li>Report to Group Lead, GBS Global Change Management, share regular Change Management status and progress, and escalate project issues and risks as required</li>
<li>Leverage the KraftHeinz Change Management Methodology (Make it REAL, Make it WORK, Make it LAST) to drive Change Management across our projects and integrate change management activities across the project lifecycle phases, including Change Management for Agile projects</li>
<li>Perform detailed Change Impact Assessments on projects in order to understand the impacted stakeholders, how they&rsquo;re impacted and when, as well as the recommended interventions by audience</li>
<li>Perform Stakeholder Analysis in order to determine how to effectively manage the key stakeholders who are impacted by the project</li>
<li>Develop the Case for Change in order to define the key messaging required by audience</li>
<li>Create detailed and proactive Communication Plans and develop strong project communications</li>
<li>Partner with GBS Communication Specialist to ensure key project messaging is communicated appropriately leveraging the proper communication channels, branding/templates and timing</li>
<li>Provide strategic insight into the development of training and deployment plans</li>
<li>Present Change Management status, issues and risks during regular project status meetings, as well as develop executive-level presentations to communicate change management-related progress to inform stakeholder decision-making</li>
<li>Develop comprehensive Change Management Plans by project and effectively manage and execute against those plans</li>
<li>Partner with Project Management team members to ensure that Change Management is built into overall Project Plans and timelines</li>
<li>Manage training development, logistics and delivery plans for implementation of changes</li>
<li>Measure change sentiment and/or commitment by performing Change Readiness Assessments pre-go-live, as well as post go-live feedback surveys, and adjust Change Management Plans accordingly</li>
<li>Gather Lessons Learned and share with Project and Change Management Teams in order to continue to adapt and improve our approaches each time</li>
<li>Act as a coach for Leaders in helping them fulfill the role of Change Sponsor on projects</li>
</ul>Qualifications
<ul><li>Proven experience (min 4 years) in Organizational/Enterprise Change Management on a global scale; Change Management Education and/or Certification Preferred</li>
<li>Proven experience as a Change Manager and/or applying change management principles, methodologies and tools in a professional corporate environment</li>
<li>Impeccable verbal and written communication skills</li>
<li>Familiarity with project management approaches, tools and phases of the project lifecycle</li>
<li>Effective at building strong working relationships at all levels of the organization</li>
<li>Excellent work ethic with the ability to meet deadlines</li>
<li>Strong presentation, interpersonal, analytical and critical thinking skills</li>
<li>Exceptional problem-solving skills with demonstrated ability to structure complex problems, develop solutions and craft high quality presentations</li>
<li>Process improvement skills with continuous improvement mindset, and demonstrated ability to optimize solutions based on feedback, insights and data</li>
<li>Competent in dealing with ambiguity and possesses a solutions-oriented approach</li>
<li>Excellent organizational skills with strong attention to detail and ability to manage change management efforts across multiple complex projects simultaneously</li>
<li>Flexibility to adjust to new demands with a sense of urgency. Must have the ability to embrace a highly dynamic, fast-paced environment with rapid change</li>
<li>Demonstrated ability to collaborate with teams while maintaining focus on outcomes and/or removing barriers</li>
<li>A team player with energy and enthusiasm to motivate and engage others</li>
<li>Highly proficient PC skills (specifically MS Excel, Word, PowerPoint, SharePoint and Outlook required)</li>
<li>Experience applying Change Management within Food/Beverage Industry and/or Global Business Services (GBS) organizations is a bonus!</li>
</ul><div>Location(s)</div>
Ahmedabad &ndash; Venus Stratum GCC 
Kraft Heinz is an Equal Opportunity Employer &ndash; Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.</div></div></div></div></div></div>

Manager, GBS - Global Change Management

Mind Stream

Change Management LeadLocation: Doha, QatarJob Description: The Change Management Lead drives the Organizational Change Management (OCM) and user adoption efforts for the Dhareeba 2.0 project.Key Responsibilities:<ul><li>Develop and implement a comprehensive Change Management Strategy to ensure a smooth transition for both employees and external users (taxpayers, tax advisors).</li><li>Conduct stakeholder analysis to identify user groups and assess change impacts.</li><li>Plan and execute communication campaigns such as newsletters, demos, and feedback sessions to keep stakeholders informed and engaged.</li><li>Collaborate to establish a Change Champion network within the organization.</li><li>Prepare Change Impact Assessments outlining how roles, processes, and daily tasks will change with the new system.</li><li>Oversee updates to Standard Operating Procedures (SOPs) impacted by the transition.</li><li>Maintain a robust change control process for project modifications.</li><li>Liaise with business teams to address concerns, manage expectations, and gather user feedback.</li><li>Work closely with the Training Lead to align communication and training activities.</li><li>Monitor post go-live adoption metrics (e.g., system usage rates, support tickets) and recommend reinforcement actions such as coaching or communications.</li></ul>Qualifications &amp; Skills:<ul><li>Proven expertise in Organizational Change Management principles (Prosci ADKAR or similar OCM certification preferred).</li><li>Experience leading change initiatives in large IT system rollouts&mdash;ideally within the public sector or similar high-impact environments.</li><li>Excellent communication and interpersonal skills; capable of engaging stakeholders from staff to executives.</li><li>Understanding of tax administration processes and ability to address pain points such as automation and workflow transformation.</li><li>Strong facilitation, training, and strategic planning skills to align change activities with project milestones.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have experience leading organizational change management (OCM) initiatives for large-scale IT system rollouts?</li><li>Are you certified in Prosci ADKAR or a similar Organizational Change Management methodology?</li><li>How many years of experience do you have in Change Management or related roles?</li><li>Have you previously managed change or user adoption in the public sector or tax administration environment?</li><li>Can you describe your experience developing and implementing Change Management strategies?</li><li>Have you ever coordinated change activities with training or communication teams during a system rollout?</li><li>What is your current and expected salary? Notice period?</li></ul>

Change Management Lead - Dhareeba 2.01 Implementation

Raytheon

<div>Date Posted:
2025-10-24
Country:
United States of America
Location:
UT6: 4 Farm Springs 4 Farm Springs Road, Farmington, CT, 06032 USA
Position Role Type:
Hybrid
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of &ldquo;U.S. Person&rdquo; go here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62
Security Clearance:
None/Not Required
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses &ndash; Collins Aerospace Systems, Pratt &amp; Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
The following position is to join our RTX Corporate, Enterprise Services team:
RTX is seeking a seasoned Change &amp; Release Manager to support Enterprise Services&rsquo; Shared DT Services. The role is a member of a team responsible for the consistent execution of standardized change management processes and operational procedures, ensuring effective governance over changes related to corporate and enterprise digital technology products. As a key member of the Change Management team, the role oversees review, approval, and post-implementation assessments of all service changes, ensuring minimal disruption and maximum service reliability. The role also contributes to the development of a Release Management methodology for corporate infrastructure services, aiming to reduce service interruptions by addressing service interdependencies during implementation planning.
The team works closely with cross-functional ITSM teams (i.e., Metrics &amp; Governance, Problem Management, and Incident Response) to identify continual improvement opportunities in service delivery, drive operational excellence, and proactively reduce change-related service disruptions.
What You Will Do<ul><li>
Execute enterprise Change Management process (review, risk assessment, approvals, scheduling, exception management, and post-implementation analysis) for digital services.</li><li>
Develop and implement key frameworks and procedures such as a Release Management to reduce service disruptions and improve deployment coordination.</li><li>
Enforce compliance with ITIL/ITSM standards, ensuring changes align with business goals and service delivery needs.</li><li>
Help facilitate Change Advisory Board (CAB) and related governance forums, driving stakeholder consensus on high-risk or complex changes.</li><li>
Collaborate with cross-functional teams (e.g., Incident, Problem) to assess change impacts and enhance process effectiveness.</li><li>
Analyze change performance metrics to identify trends, gaps, and opportunities and drive continuous improvement efforts.</li><li>
Maintain/develop key documentation such as knowledge articles, SOPs, and training materials.</li><li>
Test ITSM platform upgrades and changes</li><li>
Foster a culture of collaboration, accountability, and knowledge sharing across IT and business units.</li></ul>
Qualifications You Must Have<ul><li>
Role typically requires a university degree or equivalent experience and minimum 8 years, prior relevant experience, or an advanced degree in a related field and minimum 5 years&rsquo; experience</li><li>
Minimum 5 years&rsquo; experience in a multi-tiered ITSM Change Management environment</li><li>
Experience writing/publishing Standard Operating Procedures to be followed by change requestors, change managers, and change owners</li><li>
Experience providing process/procedure training</li><li>
Experience organizing and/or supporting integrated infrastructure releases</li><li>
Experience conducting Change Advisory Board (CAB) meetings</li><li>
Strong understanding of ITSM Problem, Request, Incident, and Configuration Management practices and processes and how they related to Change</li><li>
Experience analyzing metrics and measures, and collaborate with Problem Management and/or technology service owners to identify trends and gaps leading to disruptions in environmental stability</li></ul>
Qualifications We Prefer<ul><li>
Understanding of Agile and DevOps practices ITIL V3 or V4 Certified</li><li>
Experience in process optimization, automation, or documentation management</li><li>
Knowledge of ITIL best practices or related certifications.</li><li>
Familiarity with KPIs, service level agreements (SLAs), and IT operations metrics.</li><li>
Experience with IT Service Management tools (e.g., ServiceNow, Remedy).</li><li>
Ability to convey technical information to non-technical stakeholders clearly.</li><li>
Ability to speak publicly to facilitate large meetings or perform executive presentations.</li><li>
Experience working remotely with geographically distributed teams across multiple time zones</li></ul>
What We Offer: Whether you&rsquo;re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More &amp; Apply Now
Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans&rsquo; Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms</div>

Change & Release Manager (Hybrid)

Chalhoub Group

What you'll be doing Transform Chalhoub is our ambitious 4-year business transformation program, designed to help the Group realize its long-term ambition: To become the leading hybrid luxury retailer in the region where innovation, operational excellence, and human-centric experiences converge. Through Transform Chalhoub, we are modernizing our core business functions Planning, Payroll, HR, Finance, Omnichannel, B2B Distribution, and Logistics simplifying the way we operate, and empowering our people to work smarter, collaborate seamlessly, and deliver exceptional experiences at every touchpoint. All of this is powered by two key technologies: SAP and Blue Yonder. As part of the Change Management team, you will be in charge of driving awareness, understanding, and adoption across the organization. You will help translate complex transformation initiatives into clear, connected, and engaging experiences for our people. Your responsibilities will include the below: 
<ul>
<li> Change Impact Assessment: Analyze and document how the new processes will impact ways of working across functions (Planning, Payroll, HR, Finance, Omnichannel, B2B Distribution, and Logistics); consolidate insights across workstreams to inform transition and adoption plans.</li>
</ul> <ul>
<li> Communications &amp; Engagement: Support the rollout of the Group-wide change and engagement strategy; develop communications, leadership messages, and release-based communications, that connect changes to the wider transformation story, to build awareness, engagement and readiness for go live.</li>
</ul> <ul>
<li> Training &amp; Capability Building: Work closely with the training team to ensure training content reflects the new ways of working.</li>
</ul> <ul>
<li> Change Readiness &amp; Adoption: Contribute to readiness assessments, activation index tracking, and post-go live adoption measurement. Analyze sentiment, feedback from the change network to identify where reinforcement or refresher training is needed. </li>
</ul> <ul>
<li> Stakeholder &amp; Change Network Support: Engage with business leads, super users, and local change agents to cascade messages, gather feedback, and champion adoption during the different phase of the program.</li>
</ul>
 What you ll need to succeed <ul>
<li>You have a strong background in change management, ideally within complex retail or consumer goods organizations. Experience in leading change within tech transformation projects is particularly valued.</li>
<li>You have previous GCC experience, which is considered a plus.</li>
<li>You are familiar with SAP/S4HANA and Blue Yonder; exposure to these systems is an advantage.</li>
<li>You hold a Prosci certification or equivalent, which is considered a plus.</li>
<li>You demonstrate excellent verbal and written communication skills, with fluency in Arabic considered an advantage.</li>
<li>You have a proven ability to coordinate multiple workstreams and engage diverse stakeholders in a fast-paced, evolving environment.</li>
<li>You are analytical, structured, and collaborative, with the confidence to challenge the status quo constructively.</li>
</ul>

Change Management Lead

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