manager of global

Sharp Brains

<div>
 
 We are seeking an experienced IT Service Delivery Manager to oversee and optimize the delivery of IT services across our global operations. This strategic role ensures that IT services align with business objectives, meet agreed-upon service levels, and drive continuous improvement across multiple regions and time zones.
 
 
 
 Key Responsibilities
 
 
 
 
 Service Delivery Management
 
 
 <ul>
 <li>
 Own end-to-end delivery of IT services to global business units, ensuring consistent service quality and performance
 </li>
 <li>
 Manage and monitor Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs)
 </li>
 <li>
 Oversee major incident management, problem management, and change management processes
 </li>
 <li>
 Develop and maintain service catalogs and service improvement plans
 </li>
 </ul>
 
 
 Vendor &amp; Partner Management
 
 
 <ul>
 <li>
 Manage relationships with global IT vendors, outsourcers, and service providers
 </li>
 <li>
 Negotiate contracts and manage service delivery from third-party providers
 </li>
 <li>
 Conduct regular service review meetings with internal stakeholders and external partners
 </li>
 </ul>
 
 
 Stakeholder Engagement
 
 
 <ul>
 <li>
 Serve as primary point of contact for business stakeholders regarding IT service delivery
 </li>
 <li>
 Translate business requirements into service delivery specifications
 </li>
 <li>
 Provide regular service performance reports and dashboards to senior leadership
 </li>
 <li>
 Manage expectations and communications during service disruptions
 </li>
 </ul>
 
 
 Continuous Improvement
 
 
 <ul>
 <li>
 Identify opportunities for service improvement, automation, and cost optimization
 </li>
 <li>
 Implement ITIL best practices and frameworks across global operations
 </li>
 <li>
 Drive standardization of processes and tools across regions
 </li>
 <li>
 Lead initiatives to enhance customer satisfaction and user experience
 </li>
 </ul>
 
 
 Team Leadership &amp; Development
 
 
 <ul>
 <li>
 Lead and mentor a geographically distributed service delivery team
 </li>
 <li>
 Foster a culture of accountability, collaboration, and excellence
 </li>
 <li>
 Develop team capabilities through training and professional development
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 
 
 Required
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field
 </li>
 <li>
 7+ years of experience in IT service delivery or service management roles
 </li>
 <li>
 3+ years of experience managing global/regional IT services
 </li>
 <li>
 ITIL v3/v4 Foundation certification (Intermediate/Expert preferred)
 </li>
 <li>
 Proven experience with ITSM tools (ServiceNow, Jira Service Desk, etc.)
 </li>
 <li>
 Strong understanding of cloud services (AWS, Azure, GCP) and SaaS delivery models
 </li>
 <li>
 Experience managing multi-vendor environments and offshore teams
 </li>
 <li>
 Excellent communication skills with ability to engage stakeholders at all levels
 </li>
 </ul>
 
 
</div>

IT Service Delivery Manager (Global)

Marriott International

<div>Additional Information 
Job Number26022885 
Job CategoryInformation Technology 
LocationMarriott International HQ, 7750 Wisconsin Ave, Bethesda, Maryland, United States, 20814 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
Pay Range: $46.15-$69.80 per hour
<div>This is a temporary position. Hybrid &ndash; 1-3 days in office.
FLEX Manager, Digital Product, Ancillary Web Products
As part of the Web Products team, the FLEX Manager, Digital Products will serve as the primary product owner for Marriott.com&rsquo;s Restaurants &amp; Bars digital experience. This role is responsible for advancing the product vision, partnering closely with global continent teams, and managing a feature roadmap that drives growth, quality, and guest engagement across our 6,000+ food and beverage outlets worldwide.
This Manager will work in a highly collaborative, Agile environment&mdash;leading cross-functional initiatives and ensuring that new features and enhancements consistently deliver customer and business value. They will partner closely with engineering, UX, analytics, and regional stakeholders to translate customer needs into actionable user stories and technical requirements.
This role will oversee the end to end product lifecycle, including maintaining and prioritizing the product backlog. The Manager ensures that the development team focuses on the most impactful work, aligns with strategic priorities, and delivers high-quality digital experiences.
The ideal candidate is comfortable navigating large, complex organizations and confidently facilitating conversations across continents and functions. They have a proven track record of analytical thinking, digital product delivery in an enterprise environment, and building strong business cases that influence senior stakeholders. They understand the importance of blending quantitative insights, qualitative customer feedback, and industry best practices to drive decision-making.
Candidates should bring a global growth mindset, collaborative spirit, and passion for creating digital experiences customers love. They should be moderately technical, thrive in creative problem-solving, and be ready to roll up their sleeves for tactical work when needed. 
CANDIDATE PROFILE
Education and Experience
Required<ul>
<li>A four-year degree from an accredited university in Business Administration, Computer Science, or a related major, or equivalent experience/certification.</li>
<li>4+ years of digital product experience or related professional area</li>
<li>Digital product management experience within an Agile/Scrum team.</li>
<li>Proficiency in tools like JIRA, or similar tools for managing product backlogs and workflows.</li>
<li>3+ years of experience with Adobe Experience Manager (AEM), Adobe Analytics and Adobe Target.</li></ul>
Preferred<ul>
<li>2+ years of experience in the travel, hospitality, or sales and marketing industries.</li>
<li>Familiarity with the technical aspects of digital product development, including UX/UI principles.</li>
<li>Demonstrated ability to deliver results under challenging conditions, especially when faced with complexity, ambiguity, and aggressive timelines.</li>
<li>Strong interpersonal skills, including being a team player who works well with counterparts from various functions/departments and can influence their work without direct reporting accountability.</li>
<li>Ability to articulate product vision, business objectives, and technical feasibility.</li>
<li>Ability to define requirements and technical implementation processes.</li>
<li>Strong problem-solving skills with the ability to engage in the technical aspects of solutions.</li></ul>
CORE WORK ACTIVITIES<ul>
<li>Collaborate with design, engineering, and business teams to drive product initiatives and on-time delivery.</li>
<li>Partner with content authoring, UX, and SEO operations teams to ensure content strategy is operational at scale.</li>
<li>Develop products that enhance user experiences and reduce friction.</li>
<li>Define product features and work with teams to deliver the product vision.</li>
<li>Create content and business cases to present concepts to management.</li>
<li>Use data analytics and market analysis to prioritize and optimize product features for roadmaps.</li>
<li>Manage and communicate feature prioritization, balancing user and business needs.</li>
<li>Track and analyze product performance metrics.</li>
<li>Coordinate backlog for defect resolution, troubleshoot daily issues, and escalate when necessary.</li></ul>
MANAGEMENT COMPETENCIES
Leadership<ul>
<li>Adaptability &ndash; Maintains performance level under pressure or when experiencing changes or challenges in the workplace.</li>
<li>Communication &ndash; Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.</li>
<li>Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.</li>
<li>Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.</li>
<li>Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.</li></ul>
Managing Execution<ul>
<li>Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.</li>
<li>Strategy Execution &ndash; Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.</li>
<li>Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.</li>
<li>Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.</li></ul>
Building Relationships<ul>
<li>Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company&rsquo;s service standards.</li>
<li>Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.</li>
<li>Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.</li></ul>
Generating Talent and Organizational Capability<ul>
<li>Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.</li>
<li>Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.</li></ul>
Learning and Applying Professional Expertise<ul>
<li>Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.</li>
<li>Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.</li>
<li>Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.</li>
<li>Basic Competencies - Fundamental competencies required for accomplishing basic work activities.</li>
<li>Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).</li>
<li>Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.</li>
<li>Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.</li>
<li>Reading Comprehension &ndash; Understands written sentences and paragraphs in work related documents.</li>
<li>Writing - Communicates effectively in writing as appropriate for the needs of the audience.</li></ul> 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<div>
All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.</div><div> 
 
</div><div>Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.</div><div> 
 
</div><div>Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.</div><div> 
 
</div><div>Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.</div>
Marriott International is the world&rsquo;s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

FLEX Manager, Global Digital Product

<div>
 
 You will be responsible for the end-to-end management of our most critical international IT vendors&mdash;from cloud hyperscalers and global SaaS providers to offshore development and managed service partners. You will ensure our global vendor relationships are agile, cost-effective, compliant, and fully aligned with our business objectives across diverse regions.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Strategic Global Sourcing:
 
 Lead the selection, negotiation, and onboarding of new international IT vendors. Develop and implement a global vendor strategy that supports scalability and geographic requirements.
 </li>
 <li>
 
 Holistic Vendor Relationship Management:
 
 Serve as the primary executive relationship manager for key global vendors. Conduct regular strategic business reviews (QBRs/ABRs) to ensure performance, innovation, and roadmap alignment.
 </li>
 <li>
 
 Complex Contract Negotiation:
 
 Negotiate and administer master agreements, statements of work (SOWs), and service level agreements (SLAs) with a focus on international terms (data sovereignty, cross-border data transfer, local regulatory compliance, currency, tax implications).
 </li>
 <li>
 
 Performance &amp; Risk Governance:
 
 Establish and monitor global KPIs and SLAs. Proactively identify and mitigate risks related to vendor financial health, geopolitical factors, service delivery, and security across regions.
 </li>
 <li>
 
 Cost Optimization &amp; Value Realization:
 
 Drive significant cost savings and avoidances through spend analysis, demand management, and contract consolidation. Build a clear ROI framework for vendor partnerships.
 </li>
 <li>
 
 Cross-Functional Leadership:
 
 Collaborate with Legal, Finance, Information Security, and regional business leaders to ensure a cohesive and compliant vendor management framework worldwide.
 </li>
 <li>
 
 Team Development:
 
 Mentor and guide a team of vendor management professionals, fostering a culture of continuous improvement and excellence.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 
 
 Essential:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Information Technology, Finance, or a related field. MBA or advanced degree preferred.
 </li>
 <li>
 Minimum of
 
 8+ years
 
 of progressive experience in IT vendor management, strategic sourcing, or IT procurement, with at least
 
 5 years
 
 focused on managing complex,
 
 international vendor relationships
 
 .
 </li>
 <li>
 Proven track record of negotiating and managing multi-million dollar, multi-year contracts with global IT vendors (e.g., AWS, Microsoft, Google, SAP, Oracle, major systems integrators).
 </li>
 <li>
 Deep understanding of international legal and regulatory landscapes affecting IT (e.g., GDPR, Schrems II, local data privacy laws, export controls).
 </li>
 <li>
 Exceptional financial acumen with experience in complex pricing models, cost-benefit analysis, and budgeting.
 </li>
 <li>
 Outstanding communication, influencing, and stakeholder management skills across cultures and time zones.
 </li>
 </ul>
</div>

IT Vendor Management Executive Global

Ripple

<div>
 
 
 At Ripple, we&rsquo;re building a world where value moves like information does today. It&rsquo;s big, it&rsquo;s bold, and we&rsquo;re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.&nbsp;
 
 
 
 
 If you&rsquo;re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
 
 
 
 
 THE WORK:
 
 
 
 Ripple is looking for a Manager of Global Procurement Operations to join our Financial Operations Team and contribute to Ripple&rsquo;s global financial operations processes. You will report directly to the Director of Financial Operations, based in the San Francisco HQ office. The Global Procurement Operations Manager is a critical leadership role responsible for developing and driving global procurement operations, systems, and strategies to optimize costs, simplify and automate the buying experience, and drive value across the global organization.&nbsp;
 
 
 At Ripple, Procurement isn't just about spend&mdash;it&rsquo;s about fueling fast, secure, and responsible growth. We are looking for a strategic Senior Procurement Operations Manager to architect the systems that power our global team. You won't just manage processes; you&rsquo;ll build a scalable Source-to-Pay (S2P) engine, leverage cutting-edge tech, and ensure our people have the right tools to do their best work at speed.
 
 
 
 WHAT YOU&rsquo;LL DO:
 
 
 <ul>
 <li>
 Architect and deploy the systems and workflows required to support Ripple&rsquo;s rapid growth. You will diagnose gaps and inefficiencies within the source-to-pay (S2P) lifecycle, engineering high-impact solutions that ensure global consistency, speed, and long-term scalability.
 </li>
 <li>
 Drive the evolution of our Source-to-Pay infrastructure. Collaborating with technical and business partners, you will manage and enhance our integrated platforms (e.g., Zip, Oracle, Jira) to eliminate silos, improve user experience, and ensure our systems scale alongside Ripple&rsquo;s expanding global footprint.
 </li>
 <li>
 Partner with cross-functional leadership to align our procurement systems with Ripple&rsquo;s global scale. You will lead the design and execution of sourcing processes that empower teams to move fast, ensuring we secure high-quality vendor partnerships while maintaining rigorous standards for cost management and operational excellence.
 </li>
 <li>
 Accelerate organizational efficiencies by reducing cycle times and leading the seamless rollout of procurement policies and tools. You will own the full change management lifecycle&mdash;including comprehensive training, documentation, and communication strategies&mdash;to ensure high user adoption and sustained operational success across Ripple&rsquo;s global offices.
 </li>
 <li>
 Harness procurement analytics to provide a clear, real-time view of Ripple&rsquo;s financial commitments. You will build and manage sophisticated dashboards&mdash;tracking spend, compliance, and cycle times&mdash;that empower Finance and Sourcing leaders to make high-stakes, data-driven decisions with confidence.
 </li>
 </ul>
 
 
 WHAT YOU'LL BRING:&nbsp;
 
 
 <ul>
 <li>
 Advanced knowledge of Oracle Fusion Cloud &amp; Excel is required
 </li>
 <li>
 Bachelor&rsquo;s Degree or equivalent experience (Degree in Business Administration/Accounting/Finance is preferred)
 </li>
 <li>
 Minimum of 8+ years in the field of Procurement and Supplier Management, including 4+ years leading teams, preferably in a high-growth environment.
 </li>
 <li>
 Demonstrated ability to lead complex stakeholder groups while rigorously optimizing the vendor and technology landscape. You excel at turning external partnerships into strategic advantages, leveraging them to drive measurable gains in efficiency and ensuring the procurement function scales seamlessly with the business.
 </li>
 <li>
 Proficiency with Google Workspace, Freshervice, Jira, Zip
 </li>
 <li>
 Ability to work independently through complex tasks, drive initiatives with cross-functional teams, and present solutions&nbsp;
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Previous experience working within a high-growth SaaS company.
 </li>
 <li>
 Experience with the cross-border payments/ fintech/ crypto/ blockchain industry will be a plus.
 </li>
 </ul>
 
 For positions that will be based in CA, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant&rsquo;s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.&nbsp;
 
 
 CA Annual Base Salary Range: $140,000 USD - $170,000 USD
 
 
 
 WHO WE ARE:
 
 
 
 
 Do Your Best Work
 
 
 <ul>
 <li>
 
 The opportunity to build in a fast-paced start-up environment with experienced industry leaders
 
 </li>
 <li>
 
 A learning environment where you can dive deep into the latest technologies and make an impact.&nbsp; A professional development budget to support other modes of learning.
 
 </li>
 <li>
 
 Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
 
 </li>
 <li>
 
 In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.&nbsp;
 
 </li>
 <li>
 
 Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
 
 </li>
 <li>
 
 We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
 
 </li>
 </ul>
 
 
 Take Control of Your Finances
 
 
 <ul>
 <li>
 
 Competitive salary, bonuses, and equity
 
 </li>
 <li>
 
 Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
 
 </li>
 <li>
 
 Employee giving match
 
 </li>
 <li>
 
 Mobile phone stipend
 
 </li>
 </ul>
 
 
 Take Care of Yourself
 
 
 <ul>
 <li>
 
 R&amp;R days so you can rest and recharge
 
 </li>
 <li>
 
 Generous wellness reimbursement and weekly onsite &amp; virtual programming
 
 </li>
 <li>
 
 Generous vacation policy - work with your manager to take time off when you need it
 
 </li>
 <li>
 
 Industry-leading parental leave policies. Family planning benefits.
 
 </li>
 <li>
 
 Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
 
 </li>
 </ul>
 
 
 
 Benefits listed above are for full-time employees.&nbsp;
 
 
 
 
 Ripple is an Equal Opportunity Employer. We&rsquo;re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
 
 &nbsp;
 
 Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.
 
</div>

Global Procurement Operations Manager

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, hospitals, and government agencies, Amazon Leo will serve communities and organizations operating in places without dependable internet access. 
 
Amazon Leo are seeking a Marketing Operations Manager to own audience management, segmentation, and activation across Amazon Leo's global marketing engine. This role is the primary owner of audience management and systems, managing access, governance standards, and seamless activation across channels. You will enable Marketing, Product, and Leadership teams to reach the right customers with the right messages at the right time. 
 
This is a high-impact role requiring both strategic thinking and hands-on administration. You will own and evolve audience management systems&mdash;primarily our Customer Data (Treasure Data)&mdash;and across our marketing tech stack, building upon existing foundations as new data sources, channels, and use cases emerge. You will design and maintain audience infrastructure, activation workflows, and governance standards, partnering with Marketing Operations, cross-functional marketing teams, Business Intelligence Engineers, and Marketing Automation teams to ensure accurate, actionable audiences across the full customer journey. As Amazon Leo's marketing expands globally, you will evolve audience capabilities to support new markets, channels, and customer segments, while managing health, roadmap prioritization, and scalability requirements. 
 
Key job responsibilities 
<ul><li>Own the end-to-end audience management strategy for Amazon Leo marketing across B2B, B2C, and B2G customer segments</li><li>Serve as the primary administrator and expert for the Amazon Leo Customer Data (Treasure Data), including data model design, identity resolution strategies, audience activation workflows, and optimization</li><li>Build self-service audience segmentation capabilities and empower marketing teams to independently create and activate audiences through training, documentation, and scalable processes</li><li>Design and maintain audience taxonomy, naming conventions, and governance standards while ensuring data quality and privacy compliance</li><li>Translate complex marketing campaign requirements into technical audience definitions, segmentation logic, and activation workflows across marketing automation (Braze, Marketo, Adobe Experience Manager)</li><li>Create comprehensive documentation, deliver training sessions, and build enablement resources that reduce dependency on technical teams for routine audience creation</li><li>Own the audience management roadmap, prioritizing feature requests and enhancements in partnership with Marketing, Data Engineering, and Product teams</li><li>Monitor audience performance metrics, conduct deep-dive analysis, and provide recommendations for optimization and refinement</li></ul> 
Export Control Requirement: 
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. 
 
A day in the life 
You will spend part of your day improving the audience management architecture&mdash;designing better segments, refining activation workflows, and enabling new use cases in the CDP and marketing automation. Another part of your day will involve partnering with Marketing teams to translate campaign requirements into audience definitions or troubleshoot activation issues. You will also work directly with Data Engineering and BI teams to validate data quality and ensure measurement accuracy. You might conduct a training session for new marketing team members on audience segmentation best practices, or update documentation to reflect new capabilities. You will be a strategic and technical owner ensuring that Amazon Leo Marketing can reach the right audiences with precision and scale. 
 
About the team 
The Amazon Leo Marketing team is responsible for building a world-class brand and driving global demand for a transformational connectivity service. The Marketing Ops &amp; Analytics team builds the systems, data flows, measurements, and insights that support a multi-LOB global business. We operate with the agility of a startup inside Amazon, partnering closely with Engineering, Product, Science, and global marketing teams to ensure our decisions are grounded in high-quality data.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>4+ years of professional non-internship marketing experience</li><li>Experience using data and metrics to drive improvements</li><li>Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)</li><li>Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion</li><li>Experience managing and measuring marketing performance in various channels</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience managing external partners to develop marketing programs</li><li>Experience presenting ideas to various levels of an organization to gain support for initiatives</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, WA, BELLEVUE - 109,100.00 - 160,000.00 USD annually</div>

Global Platform Operations Manager, Amazon Leo

Kerzner International

<div>
 ( 19128 )
 
 
 At Kerzner, we never settle. Through continued innovation, our team of pioneers push until the next level is achieved, and then to keep going. Our philosophy is simple - we go above and beyond to Blow Away our Guest and Colleagues. Good enough never is. For us, it is all about perfection and innovation. This is not simply our job, it&rsquo;s our passion.
 
 
 Our Colleagues are at the heart of who we are and what we do. With an international team of over 10,000 Colleagues and strong strategic growth on the horizon, we offer unrivalled career opportunities around the world. We are committed to provide our Colleagues at all levels with opportunities to grow and develop within the organisation through personalised development plans and tailored succession planning. We invest in our communities to sustain the environment where we operate and minimising our own footprint. Whether it is through animal conservation, education or tree-planting, we like to give back in as many ways as we can to help our communities flourish.
 
 
 
 Job Summary
 
 
 
 The Manager Global Employer Brandi is responsible for developing and executing an employer brand strategy that attracts, engages, and retains top talent across our organization. This role positions Kerzner as an employer of choice, ensuring a consistent, authentic, and compelling employer value proposition that strengthens employee engagement and advocacy across a global workforce.
 
 
 
 Key Responsibilities
 
 
 
 
 Employer Branding &amp; Marketing
 
 
 
 <ul>
 <li>
 Develop and lead Kerzner&rsquo;s Employer Brand strategy, translating culture, EVP, and colleague experiences into compelling content.
 </li>
 <li>
 Own the employee storytelling narrative, ensuring authenticity, consistency, and emotional connection across all platforms.
 </li>
 <li>
 Articulate and evolve the Employee Value Proposition (EVP) across our brands and resorts globally.
 </li>
 <li>
 Curate and oversee employee-generated content (colleague stories, testimonials, day-in-the-life features, behind-the-scenes moments)
 </li>
 <li>
 Support HR team with all design related materials and visuals.
 
 
 </li>
 </ul>
 
 Social Media &amp; Community Management
 
 
 
 <ul>
 <li>
 Develop, launch, and manage Kerzner&rsquo;s Career Social Media presence across: social channels Instagram, TikTok, LinkedIn etc.
 </li>
 <li>
 Own and evolve our employer brand social media strategyacross platforms leading SMO.
 </li>
 <li>
 Plan, create, and manage high-impact content including videos, employee stories, campaigns, and social-first activations
 </li>
 <li>
 Partner with employees, leaders, and ambassadors to drive authentic advocacy and storytelling
 </li>
 <li>
 Act as the community manager for all career channels
 </li>
 <li>
 Define platform-specific strategies (short-form video, trends, storytelling formats) while maintaining a premium, on-brand tone.
 </li>
 <li>
 Monitor trends, performance, and audience insights to continuously optimize content
 
 
 </li>
 </ul>
 
 Content Strategy &amp; Creation
 
 
 
 <ul>
 <li>
 Develop a content calendar aligned with recruitment cycles, EVP priorities, and cultural moments.
 </li>
 <li>
 Develop and update content for the Kerzner Career Website
 </li>
 <li>
 Oversee the creation of high-quality, visually compelling content including: Short-form video (Reels, TikTok) Employee interviews and testimonials
 
 
 </li>
 </ul>
 
 Internal Communications &amp; Digital Engagement
 
 
 
 <ul>
 <li>
 Prepare all internal communication and company wide news.
 </li>
 <li>
 Develop and execute a content-first, digitally led internal communications strategy aligned with Kerzner&rsquo;s vision, values, and business priorities.
 </li>
 <li>
 Enhance the company Intranet &ldquo;IKonnect&rdquo; by driving adoption, optimising content, and ensuring it serves as a dynamic, engaging platform for colleagues globally in collaboration with local communication champions.
 </li>
 <li>
 Work closely with HR and leadership teams to craft engaging internal narratives, ensuring clarity, consistency, and alignment across all communication channels.
 </li>
 <li>
 Create content for internal communication tools, including digital screens, newsletters, and video content, ensuring seamless integration across platforms.
 </li>
 <li>
 Lead the creation of compelling, interactive, and visually engaging content (articles, videos, digital campaigns) that brings company initiatives to life.
 </li>
 <li>
 Oversee weekly, monthly, and ad-hoc communication pieces, such as: The Newsletter, Kerzner Insider etc.
 </li>
 <li>
 Collaborate with the CHRO to define and evolve HR's strategic voice
 </li>
 <li>
 Provide training for communication champions globally, ensuring teams maximize the communication platform's potential.
 </li>
 <li>
 Track and analyse system usage and engagement, generating insights to enhance the platform's effectiveness.
 </li>
 <li>
 Coordinate yearly Resort Awards in collaboration with HR and each function.
 
 
 </li>
 </ul>
 
 Experience Requirements
 
 
 
 <ul>
 <li>
 5+ years of experience in employer branding, employee marketing, ideally in a global environment with diverse workforce.
 </li>
 <li>
 Proven success building and scaling social media strategies for employer brand initiatives.
 </li>
 <li>
 Strong storytelling and content creation skills, with a social-first mindset
 </li>
 <li>
 Experience with content creation and design tools (e.g., Canva, Adobe Creative Suite)
 
 
 </li>
 </ul>
 Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
</div>

Manager, Global Employer Brand

Qi Group

<div>
 
 We are looking for a
 
 Customer Support Executive
 
 who is passionate about delivering excellent service and building strong relationships with our Independent Distributors (IDs) and customers. In this role, you will be the first point of contact for inquiries, troubleshooting, and product support, while gaining exposure to international operations across multiple regions. If you enjoy problem-solving, engaging with people, and working in a dynamic environment, this role is for you.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Customer Service
 
 
 <ul>
 <li>
 Assist walk-in customers with product information, demonstrations, warranties, and replacements.
 </li>
 <li>
 Handle inbound/outbound calls and respond to inquiries via email, CRM, live chat, and face-to-face.
 </li>
 <li>
 Conduct welcome calls for new IDs and guide them through account setup.
 </li>
 <li>
 Promote products and incentive campaigns through telemarketing and customer engagement.
 </li>
 <li>
 Liaise with regional offices and departments (Logistics, Finance, IT, Compliance) to resolve issues related to commissions, genealogy, shipments, and system access.
 </li>
 <li>
 Support local and international events, including expos and training sessions.
 </li>
 </ul>
 
 
 Customer Requests &amp; Case Handling
 
 
 <ul>
 <li>
 Log, track, and follow up on customer requests and complaints.
 </li>
 <li>
 Offer solutions or alternatives to refund requests (e.g., product exchange).
 </li>
 <li>
 Perform verification checks (KYC, call verification, document validation) as required.
 </li>
 <li>
 Keep customers informed on progress and ensure timely resolution.
 </li>
 </ul>
 
 
 Reporting &amp; Support
 
 
 <ul>
 <li>
 Prepare and submit monthly performance reports.
 </li>
 <li>
 Deliver product training to IRs to build knowledge and confidence.
 </li>
 <li>
 Assist with ad-hoc tasks such as translations, proofreading, and after-sales service.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Requirements
 
 
 <ul>
 <li>
 Minimum 2 years in Contract Centre/Customer Service field
 </li>
 <li>
 Strong communication skills (written and verbal) with a customer-first mindset.
 </li>
 <li>
 Ability to work effectively in a fast-paced, multicultural environment.
 </li>
 <li>
 Problem-solving skills with a focus on accuracy and efficiency.
 </li>
 <li>
 Flexibility to work on shifts, weekends, and public holidays.
 </li>
 <li>
 Required: Fluent in English (spoken and written).
 </li>
 <li>
 Preferred/Additional: Native-level fluency (spoken and written) in Arabic, French, Russian, or other foreign languages relevant to business needs.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Be part of a
 
 global company
 
 with opportunities to collaborate across multiple regions.
 </li>
 <li>
 Gain valuable exposure to
 
 international customer service practices
 
 .
 </li>
 <li>
 Enjoy a
 
 dynamic and supportive team culture
 
 that values growth and learning.
 </li>
 <li>
 Contribute directly to customer satisfaction and business success.
 </li>
 </ul>
 
 
 
 
 
 If you are enthusiastic about delivering outstanding customer experiences and want to grow your career in a global environment, we&rsquo;d love to hear from you.
 
 
</div>

Global Support Executive

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