manager of learning

McCarthy Building

<div><div><h2 class="jobSectionHeader"><b>Learning Solutions Manager
</b></h2><p>Human Resources &mdash; St. Louis, Missouri Houston, TX
</p><p></p><p>McCarthy Holdings, Inc. (McCarthy), is the holding entity for McCarthy Building Companies, Inc., the oldest privately-held national construction company in America, and Castle Contracting. McCarthy provides the crucial business infrastructure for these entities and connects the day-to-day operations to ensure seamless operations across the business. Repeatedly honored as a great place to work and healthiest employer, McCarthy is a 100 percent employee-owned company.
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At McCarthy, we are committed to sustaining a culture that delivers great experiences for everyone. This begins with developing high-performing individuals and teams through our award-winning learning and development programs, best-in-class Total Rewards benefits, and our inclusive culture aligned with our core values: Genuine; We, Not I and All In.
<br>
How do McCarthy partners define our culture?
<br>
We Live Our Core Values. We do whatever it takes to deliver on our promises with honesty and integrity.
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We are Employee Owned. We are personally invested in supporting the success of the business.
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We Feel Like a Family. We value genuine connections and help each other succeed in an inclusive environment.
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We are Builders. We respect the work we do and everyone who helps make it happen safely.
</p><p></p><div><div><b>Position Summary
</b></div><div><br>
The Learning Solutions Manager will strategically implement processes to ensure the business unit&rsquo;s workforce has the knowledge, skills, and overall competency to meet their current and future business needs. Additionally, the role is responsible for the development and delivery of National training solutions in a manner that is effective, professional, and engaging, so that the business demands and learning requirements are met. This includes teaching courses, facilitating discussions, writing courses, coaching jobsite training champions, and partnering with subject-matter experts and leaders to create learning programs and assess learning needs. This individual works as part of the new Learning &amp; Organizational Development Team to deliver Best in Class training programs for the Organization. This will be a high-impact position affecting nearly 3000 employees for a best-in-class national general contractor.
</div><div></div><div>The position will report to the Sr. Learning Solutions Manager and will partner closely with the Regional Learning &amp; Development Manager, Craft Training Instructors, and key stakeholders. This role requires travel to jobsites across the country as well as national meetings and training events. Expected travel for this role is 25%-50% of the time.
</div><div></div><div><b>Key Responsibilities
</b></div><ul><li>Design strategic unique learning solutions from start to completion following training best practices and aligned with the organizational needs.
</li><li>Drive solutions that focus on increasing core skills, capabilities, and proficiency in job roles
</li><li>Assess current training programs and suggest modifications that enhances the learners' performance as well as the learning experience.
</li><li>Act as a learning consultant and trusted advisor to the business.
</li><li>Partner with functional areas at a national level for required trainings and development of solutions that keeps company in compliance with federal and state regulations.
</li><li>Develop and formalizes processes to gather learning data, analyze and communicate training effectiveness and impact.
</li><li>Partner with regional L&amp;D managers and HRBPs to remove obstacles related to creation of content, programs, solutions, processes, and technology.
</li><li>Support the implementation of existing Workforce Development Programs to increase overall bench strength and capabilities.
</li><li>Support a culture of learning and growth by providing visibility and accessibility to learners on existing learning resources.
</li><li>Research and test various learning technologies and solutions to improve learning engagement, retention, and behavior change.
</li><li>Partner with TA team to develop incoming talent and understand skills lost/skills gained to develop team and individual capabilities.
</li><li>Build capability models that help ensure optimal talent development at an individual level.
</li><li>Partner with technical trainers to develop and drive solutions that focus on increasing core skills, capabilities, and proficiencies in craft roles.
</li><li>Research and test various and new learning technologies and solutions to support talent development including learning engagement, retention, and behavior change.
</li><li>Develop and formalize processes to gather learning data, analyze and communicate training effectiveness and impact in partnership with regional teams.
</li><li>Maintain an internal network of subject matter experts (SMEs) to effectively identify key business challenges and develop appropriate approach to improve learning effectiveness, support key roles, and address business needs.
</li><li>Partner with other regional L&amp;D managers and national instructional design team to identify new and existing content in alignment with the business needs.
</li><li>Partner with regional learning and development managers to deliver Train-the-Trainer programs in the implementation of national learning and development solutions and programs.
</li><li>Understand and comply with all relevant regulatory programs, including federal, state, and local laws governing apprenticeship training, and reporting requirements preferred
</li><li>Demonstrate commitment to maintaining apprenticeship program compliance by following established procedures, participating in required training on regulatory updates, and promptly reporting any issues or concerns to supervisors or designated compliance personnel.
</li><li>Partner with the business to ensure programs are in compliance and/or provide opportunities to enhance programs with a focus on learner experience
</li></ul><div><b>Qualifications
</b></div><ul><li>Bachelor&rsquo;s degree (HRD, Business Administration, Learning and Development, Education, or other related field) or relevant experience in lieu of degree.
</li><li>Knowledge of adult learning theories and learning and development best practices.
</li><li>3-5 years related experience developing and implementing training solutions.
</li><li>3-5 years of experience designing and developing instructional materials in a variety of media required (Adobe Captivate, Articulate Storyline, and Adobe InDesign).
</li><li>Must be flexible to deliver training in a variety of formats: classroom, virtual, on-the-job, synchronous, asynchronous, etc.
</li><li>Ability to describe technical concepts in a way that makes them easily understandable, digestible, and relatable.
</li><li>Technical aptitude and demonstrated experience leveraging learning technologies and tools that integrate with and support learning activities.
</li><li>Experience demonstrating the effectiveness of learning solutions through measurement, analysis and reporting required.
</li><li>Strong communication and presentation skills with proficiency in MS Word, PowerPoint and other course development tools
</li><li>Energy, enthusiasm and initiative to create new programs and drive national outcomes, balancing multiple priorities in a fast-paced environment.
</li>Spanish Bilingual Preferred<br>
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</li></ul><p></p><p><i>McCarthy is proud to be an equal opportunity employer, including disability and protected veteran status.</i></p></div></div></div><div></div>

Learning Solutions Manager

Amazon.com

<p></p><div><div><p>DESCRIPTION</p><div>
SAUDI NATIONALS ONLY<br>
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Amazon strives to be Earth&rsquo;s best employer, and our Learning Managers help us achieve that goal by providing rewarding career opportunities to everyone who joins us. In this role, you&rsquo;ll work across multiple sites, ensuring our people are getting the training and development they need. By making sure our employees are always improving their skills, you will also make an impact on the experience of our customers around the world.<br>
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Execution &amp; Analysis:<br>
<ul><li>Ensure that training is tracked and recorded, including progress and skill sets.</li><li>As needed, manage grant proposals including implementation, tracking and relationship management.</li><li>Create, manage and update training content and associate compliance audits.</li><li>Administer methods for gathering and tracking training metrics.</li><li>Analyze and understand data to suggest improvements for training and operations.</li><li>Track and communicate Learning Department goals, assignments and progress locally and at a network level.</li><li>Take ongoing responsibility for ensuring that the First, Middle and Last Mile Transportation is operating safely and take immediate action to correct where necessary.</li><li>Owner of PIT Training Program and maintains proper documentation related to PIT certification.</li></ul><br>
The Learning Area Manager will:<br>
Actively manage a team of Learning Associates including their deployment, development and productivity. Ensure that the work of the team and individuals is continually aligned to meet internal customer&rsquo;s needs. Act as a proactive and productive liaison/partner with the corporate department consistently seeking to make a positive impact on key business safety, quality, productivity, and customer experience metrics.<br>
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Learning Area Manager must be proficient in English (Reading, Speaking, Writing, Listening).
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As part of our commitment to complying with national labor laws and applicable legislation in Saudi Arabia, this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations.<br>
<br>
Key job responsibilities<br>
Key job responsibilities<br>
Employee Development:<br>
<ul><li>Foster the development and growth of Amazon employees (i.e., mentoring, teaching, etc.).</li><li>Implement and execute training programs for associates, managers, trainers and others (i.e., participating in and conducting needs analysis, skills development classes, cross-training, etc.).</li><li>Facilitate orientation and training classes; communicate policies and procedures to managers and new employees as needed.</li><li>Ensure that the Learning Department creates/updates accurate and useful information for Training schools, PMVs, SJIs, and other training aids/visuals.</li><li>Actively seek, clarify and understand information from Operations and Area Managers that leads to an understanding and ownership of Trans performance goals and required YOY improvements. Provide training assistance where necessary in order to achieve these goals. Fully understand workflow, daily production goals and reports used to drive the business.</li><li>React quickly and efficiently to production imperatives, scheduling conflicts and network-wide roll outs.</li><li>Ensure and drive best practices standardization across all departments and sites.</li><li>Ensure network standard training programs are implemented and consistently utilized as required in the fulfillment center.</li></ul><br>
About the team<br>
The Learning Area Manager is an active member of the Fulfillment Center Operations Learning team, driving and supporting network-wide initiatives. Successful candidates will have a creative, true hands-on approach to execute the day to day actions ensuring daily and weekly compliance is met and data-driven, analytical thinking skills. In addition, effective presentation and persuasion skills are a must. This role requires the ability to influence without authority.<br>
Furthermore, the role will partner very closely with Operations and there will be a requirement to understand the warehouse process operation. Execution skills are a must in being able to deliver daily coaching to support the development of our warehouse associates. The role will be based in our Fulfillment Center, in a fast-paced consumer goods environment.</div></div><div><p>
BASIC QUALIFICATIONS</p><ul><li>2+ years of employee and performance management experience</li><li>Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience</li><li>2+ years of performance metrics, process improvement or lean techniques experience</li></ul></div><div><p>
PREFERRED QUALIFICATIONS</p><ul><li>Bachelor's degree in management, business administration, economics, engineering, marketing</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div></div>

Learning Area Manager

Banesco USA

<div><div><div><b>Job Title</b></div><div><b><br>
Learning &amp; Development Manager</b></div></div><div></div><div><br>
Banesco USA is seeking a <b>Learning &amp; Development Manager</b> for our Human Capital business unit.</div><div></div><div><br>
The Learning &amp; Development Manager is responsible for the planning, development, implementation, and evaluation of training programs for employees within the organization. This role involves working closely with various departments to identify training needs, designing engaging and effective learning solutions, and ensuring that training initiatives contribute to employee development and organizational goals. The Training Manager may also supervise a team of trainers or specialists.</div><div></div><div><b><br>
Primary Job Duties:</b></div><br>
<div></div><ul><li>
Collaborate with department managers and Human Capital (&ldquo;HC&rdquo;) to identify current and future training needs based on performance gaps, new initiatives, and organizational changes.</li><li>
Create engaging and effective training content using various methodologies, including instructor-led training, e-learning modules, on-the-job training, workshops, and blended learning approaches.</li><li>
Plan and organize training sessions, ensuring efficient scheduling, communication to participants, and appropriate resource allocation (e.g., venues, materials, equipment).</li><li>
Facilitate and deliver training programs to employees, ensuring a positive and effective learning experience. This may include both in-person and virtual delivery.</li><li>
Develop and implement evaluation methods to assess the effectiveness of training programs, gather feedback, and identify areas for improvement. Analyze data and report on training outcomes.</li><li>
Maintain accurate and up-to-date training records, including attendance, completion rates, and evaluation results. Utilize the Learning Management System (LMS) effectively.</li><li>
Identify and select appropriate training materials, tools, and external resources when necessary.</li><li>
Work closely with internal Subject Matter Experts to ensure the accuracy and relevance of training content.</li><li>
Research and stay informed about the latest trends, technologies, and best practices in training and development.</li><li>
Contribute to the development and delivery of onboarding programs for new employees.</li><li>
Ensure that training programs adhere to relevant regulations and company policies.</li><li>
Assist in the development and management of the training budget for assigned programs or areas.</li><li>
Provide guidance, coaching, and support to a team of trainers or training specialists.</li><li>
Excellent facilitation and presentation skills, with the ability to engage and motivate learners.</li><li>
Knowledge of adult learning principles and instructional design methodologies.</li><li>
Strong verbal and written communication skills, with the ability to tailor communication to different audiences.</li><li>
Ability to plan, organize, and manage multiple training initiatives simultaneously.</li><li>
Ability to build rapport and work effectively with employees at all levels.</li><li>
Ability to identify training needs and develop creative solutions.</li><li>
Ability to design and implement effective training evaluations and analyze data.</li><li>
Proficiency in learning technologies, e-learning authoring tools, and Learning Management Systems (LMS).</li><li>
Ability to manage training projects within timelines and budget.</li><li>
Ability to lead, motivate, and develop training staff.</li><li>
Responsible for completing annual training program assigned.</li><li>
Performs other functions and/or duties as assigned.</li></ul><div></div><div><b><br>
Job Requirements:</b></div><br>
<div></div><ul><li>
Education: Bachelor&rsquo;s Degree in Education, Human Resources, Business Administration, or a related field is required.</li><li>
Experience: Seven (7) to Ten (10) years designing, developing, and delivering training programs. Previous experience in Banking is a plus.</li><li>
Experience using Learning Management Systems (LMS).</li><li>
Experience with e-learning development tools (e.g., Articulate Storyline, Adobe Captivate) is often preferred.</li><li>
Certification in training and development (e.g., CPTD, ATD) is a plus.</li><li>
Advanced Microsoft Office skills, especially with Excel (e.g., pivot tables, v-lookups).</li><li>
Strong organizational and project management skills.</li><li>
Ability to work independently and as part of a team.</li><li>
Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages.</li><li>
Strong verbal and written communication skills, ability to communicate at all levels of the organization.</li><li>
Strong attention to detail and accuracy.</li><li>
Ability to multi-task, with strong organization, time-management and prioritizing skills.</li><li>
Knowledge of banking processes, operations and/or policies is a plus.</li><li>
Strong customer service skills, ensuring satisfaction of both internal and external customers.</li><li>
Ability to be adaptable and flexible to change; comfortable with ambiguity when dealing with new tasks.</li><li>
Strong interpersonal skills, working with integrity and ethically, upholding the organizational values.</li><li>
Strong presentation skills to all levels of the organization.</li><li>
Ability to handle multiple assignments concurrently ensuring timely deliverables.</li><li>
Ability to work independently and take initiative in daily tasks ensuring assignments are completed accurately and on time.</li></ul><div></div><div><b><br>
Benefits:</b></div><br>
<div></div><ul><li>
Competitive salary.</li><li>
Generous paid time off.</li><li>
Hybrid work model (remote and on-site work).</li><li>
Tuition reimbursement.</li><li>
Paid parental leave.</li><li>
Medical, Dental, and Vision insurances.</li><li>
401(k) retirement plan with employer match.</li><li>
Life Insurance.</li><li>
Supplemental Insurances.</li><li>
Short-Term &amp; Long-Term Disability.</li><li>
Free parking.</li></ul><div></div><div><b><br>
About Us:</b></div><div></div><p><br>
Banesco USA is part of Banesco International, a worldwide group of financial institutions with a presence in 14 countries.</p><p></p><p><br>
As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today&rsquo;s world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world.</p><p></p><p><br>
Our actions are rooted in our Values: Reliability, Responsibility, Quality, and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark.</p><p></p><div><br>
At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us.</div><div></div><div><br>
#LI-HYBRID</div></div><div></div>

Learning & Development Manager

Hilton

<div><p>Learning &amp; Development Manager</p><p>
A Training Manager will act as a change catalyst for cultural and organizational transformation through the development of function excellence among Team Members.<br>
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<b>What will I be doing?</b><br>
</p><p>As a Training Manager, you serve as an integral component of the Human Resources function by supporting learning and development initiatives through Hilton's comprehensive training framework. Specifically, a Training Manager will perform the following tasks to the highest standards:</p><ul><li>
Support departments in developing cutting edge functional excellence and in developing leadership capabilities</li><li>
Act as a change catalyst in the cultural and organizational transformation of the Hotel</li><li>
Provide key input of Training aspects for all activities and plans of the Hotel</li><li>
Support individual and team development, career development, and training and experience-based learning</li><li>
Induct, coach, and mentor new Team Members</li><li>
Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments</li><li>
Partner with department to deliver training programs and other organizational and leadership development interventions</li><li>
Monitor and conduct learning and development reviews with each department</li><li>
Prepare annual training plans and training calendars for the hotel</li></ul><p><b>
What are we looking for?</b><br>
</p><p>A Training Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Thorough knowledge of modern learning and development tools and technique</li><li>
Excellent communication and presentation skills</li><li>
Excellent people management skills</li><li>
Demonstrated ability to develop interpersonal relationships</li><li>
Positive attitude</li><li>
Committed to delivering a high level of customer service, both internally and externally</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a range of different work situations</li><li>
Ability to work under pressure</li><li>
Ability to work on their own or in teams</li><li>
Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint</li><li>
Exceptional presentation and grooming</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Tertiary qualifications, or other collegiate-level degree, in Training or Human Resources</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

<div><p>Learning &amp; Development Manager at Waldorf Astoria Dubai International Financial Centre</p><p>
A Learning &amp; Development Manager for the Waldorf Astoria Dubai International Financial Centre will act as a change catalyst for cultural and organizational transformation through the development of function excellence among Team Members.
<br>
<br>
<b>What will I be doing?</b></p><p>
As a Learning &amp; Development Manager for Waldorf Astoria Dubai International Financial Centre, you serve as an integral component of the Human Resources function by supporting learning and development initiatives through Hilton's comprehensive training framework. You will be also monitoring the implementation of training related to Forbes standards. Specifically, a Learning &amp; Development Manager will perform the following tasks to the highest standards:</p><ul><li>Support departments in developing cutting edge functional excellence and in developing leadership capabilities.</li><li>Act as a change catalyst in the cultural and organizational transformation of the hotel.</li><li>Drive Forbes Travel Guide training standards by embedding them into departmental learning programs and ensuring consistency in service delivery across the hotel.</li><li>Provide key input of Training aspects for all activities and plans of the hotel.</li><li>Manage the performance management and succession plan process.</li><li>Support individual and team development, career development, and training and experience-based learning.</li><li>Induct, coach, and mentor new Team Members and provide training regarding our guest satisfaction program.</li><li>Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments.</li><li>Partner with department to deliver training programs and other organizational and leadership development interventions.</li><li>Monitor and conduct learning and development reviews with each department.</li><li>Prepare annual training plans and training calendars for the hotel.</li><li>Work closely with the Department Heads to formulate and agree on comprehensive training procedures to improve our guest satisfaction results and our online scores and position.</li><li>Implement programs that allow the continuous improvement of processes.</li><li>Enforcing the Language of Luxury that is relevant to each department.</li></ul><br>
<p><b>What are we looking for?</b></p><p>
A Learning &amp; Development Manager for the Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>Minimum of 3 years of experience in a similar role as Learning &amp; Development Manager in a luxury hotel.
</li><li>Solid knowledge of Forbes standards is required.</li><li>Previous experience in leading the partnership process with Forbes and achieving the Five-Star rating that verifies luxury hotels and elevate the guest experience.</li><li>Thorough knowledge of modern learning and development tools and technique.</li><li>Strong knowledge of statistics and ability to analyze and process information.</li><li>Exceptional communication and presentation skills.</li><li>Excellent people management skills.</li><li>Demonstrated ability to develop interpersonal relationships.</li><li>Committed to delivering a high level of customer service, both internally and externally.</li><li>Excellent grooming standards.</li><li>Flexibility to respond to a range of different work situations.</li><li>Ability to work on their own or in teams</li><li>Proficiency with computers and computer programs, including Microsoft Word, PowerPoint</li></ul><div>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<br>
<br>
<ul><li>Tertiary qualifications, or other collegiate-level degree, in Training or Human Resources.</li><li>Previous experience in UAE.</li></ul><br>
<b>
What will it be like to work for Waldorf Astoria Hotels &amp; Resorts?</b></div><p>
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!</p></div><p></p>

Learning & Development Manager at Waldorf Astoria Dubai International Financial Centre

Mandarin Oriental

<div>
 Emirates Palace Mandarin Oriental, Abu Dhabi is looking for Learning &amp; Development Manager to join our People &amp; Culture team.
 <br/>
 <br/>
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
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 <br/>
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
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 Emirates Palace is the definition of an unrivaled Arabian fantasy. From a 1.3 km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace offers award-winning 5-star luxury hospitality and authentic local experiences with 394 luxurious rooms and suites along with award-winning culinary cuisines.
 <br/>
 <br/>
 <strong>
  About The Job
  <br/>
  <br/>
 </strong>
 Based at the Emirates Palace Mandarin Oriental, Abu Dhabi / within the People &amp; Culture Department, the Learning &amp; Development Manager is responsible for creation, implementation, and facilitation of all colleagues&rsquo; trainings and learning programs. The Learning &amp; Development Manager reports to the Director of Learning &amp; Development and Quality.
 <br/>
 <br/>
 <strong>
  As Learning &amp; Development Manager, you will be responsible for the following duties:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Analyzing learning and development needs in all areas of the hotel
  </li>
  <li>
   Developing a strategy for learning and development of all colleagues
  </li>
  <li>
   Ensuring colleagues training needs are met by arranging resources for training to be conducted throughout the hotel (i.e. providing a first-class training environment emulating our guests meeting environment)
  </li>
  <li>
   Designing, delivering and arranging training programs to address specific training needs
  </li>
  <li>
   Assisting all department heads with making and implementing training decisions in their areas
  </li>
  <li>
   Managing the performance and development for all colleagues
  </li>
  <li>
   Maximizing learning by providing a creative, fun and exciting environment in delivering trainings such as: MOve In orientation, On-Job Training, Group Training Techniques program, Interviewing for Success, Presenting for Success, MOve Up and any new training programs as provided by Corporate Learning &amp; Development
  </li>
  <li>
   Reporting on training completion rates across the Property
  </li>
  <li>
   Supporting all efforts to enliven our Company&rsquo;s Mission, Vision, Pillars and Legendary Quality Experiences throughout the hotel
  </li>
  <li>
   Controlling training expenses and managing expenditures to meet the property&rsquo;s needs while remaining within budget guidelines
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  As Learning &amp; Development Manager, We Expect From You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Human Resources, Hospitality Management, Organizational Development or relevant field.
  </li>
  <li>
   Professional certification in Learning &amp; Development / Training is an advantage. Additional hospitality certifications (e.g., Forbes, Leading Hotels of the World) preferred.
  </li>
  <li>
   Minimum 2 years of progressive experience in L&amp;D, preferably in luxury hospitality or high-end service environments.
  </li>
  <li>
   Ability to perform training needs analysis and align learning interventions with operational goals.
  </li>
  <li>
   Strong instructional design skills&mdash;both in-person and e-learning modalities.
  </li>
  <li>
   Familiarity with adult learning principles, blended learning techniques, and learning management systems (LMS).
  </li>
  <li>
   Capability to coach leaders and individual contributors.
  </li>
  <li>
   Deep understanding of luxury service principles and five-star hospitality standards.
  </li>
  <li>
   Ability to train colleagues on soft skills such as etiquette, guest engagement, personalization, and anticipatory service.
  </li>
  <li>
   Knowledge of brand-specific service standards
  </li>
  <li>
   Engaging public speaker and effective facilitator across all levels of colleagues.
  </li>
  <li>
   Empathy and cultural sensitivity when working with diverse teams.
  </li>
  <li>
   Ability to build rapport and influence across departments.
  </li>
  <li>
   Collaborative team player with strong leadership presence.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our commitment to you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  </li>
  <li>
   MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  </li>
  <li>
   Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  </li>
  <li>
   Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We&rsquo;re Fans. Are you?
 </strong>
</div>


Learning and Development Manager

CHANEL

<div>
 <em>
  CHANEL continuously evolves in its search for perfection. The Learning Manager will support excellence in both client experience and style / fashion expertise, in alignment with the strategies of CHANEL Middle East.
  <br/>
  <br/>
 </em>
 <em>
  Reporting to the Fashion Learning and Style Expertise Manager and rotating between Concourse A and Concourse B boutiques in Dubai Duty Free, this role will define and execute the training strategy for DDF boutiques.
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 </em>
 <em>
  The successful candidate will demonstrate excellent organizational skills, an ability to influence others, and a flair for animating training.
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 </em>
 <strong>
  Your main responsibilities are:
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 </strong>
 <strong>
  Delivering Organized and Impactful Training (40%)
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 </strong>
 <ul>
  <li>
   In close alignment with the Fashion Learning and Style Expertise Manager, coordinate and implement training sessions/materials
  </li>
  <li>
   Prepare collection trainings, Client Experience training, briefings and other training
  </li>
  <li>
   Deliver training in the boutique, Training Room and Fashion School
  </li>
  <li>
   Propose, agree and organize a training calendar for novelties, and other boutique needs
  </li>
  <li>
   Identifying subject matter experts in the boutique to enrich and/or co-animate training sessions/morning briefs
  </li>
  <li>
   Adapt training content according to the needs /buying of the boutiques, in communication with Management
  </li>
  <li>
   Ensure content is fun, impactful and drives the business
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   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Coaching on the Boutique Floor (30%)
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  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coaching Fashion Advisors and other roles on the boutique floor
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  <li>
   Creating Client Experience action plans in the boutique, using coaching as a business lever
  </li>
  <li>
   Supporting a culture of coaching and feedback in the boutique
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   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Supporting &amp; Following up efficiently, Communicating clearly and harmoniously (30%)
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  <br/>
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 </strong>
 <ul>
  <li>
   Communicate and collaborate harmoniously between Middle East &amp; Paris Training Manager, Boutique Management and HR
  </li>
  <li>
   Follows the new starter process with new joiners
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  <li>
   Ensure teams have done pre-work before attending training sessions
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  <li>
   Completes refresher training / follow ups to fully embed action plans, and Floor observation to ensure training has been understood / being used
  </li>
  <li>
   Shares regular reporting (qualitative and quantitative) with the Middle East Training Manager, establishing KPIs to measure the effectiveness of training
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   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You will bring:
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  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Significant experience in a pure training role
  </li>
  <li>
   A proven track record of advanced organisational skills
  </li>
  <li>
   Warm, welcoming humble attitude
  </li>
  <li>
   Eye for detail and good memory
  </li>
  <li>
   Ability to unite and with excellent interpersonal skills
  </li>
  <li>
   Fashion sensibility and attentive to trends and culture
  </li>
  <li>
   Emotional and situational intelligence
  </li>
  <li>
   Reliable, with integrity
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  <li>
   Passionate about developing others to achieve high performance
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  <li>
   Excellent observation and listening skills
  </li>
  <li>
   Arabic, Tagalog or Chinese language skills are an advantage
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   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You are energised by:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oganized and impactful Training
  </li>
  <li>
   Coaching on the Boutique Floor
  </li>
  <li>
   Excellence in the Boutique
   <br/>
  </li>
 </ul>
</div>


Learning Manager - Dubai Duty Free

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