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organization development manager

manager of operations

Fiorent

<div>
 
 
 Job Description:
 
 
 
 We are looking for an experienced Operations Manager to lead daily workflows and strategic execution. This role will oversee all logistics, risk, and quality operations on the platform.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Coordinate delivery planning, logistics, and field operations
 </li>
 <li>
 Oversee risk management, fraud detection, and legal compliance
 </li>
 <li>
 Manage listing reviews, partner onboarding, and SLA monitoring
 </li>
 <li>
 Collaborate with Growth, Product, and Support teams
 </li>
 <li>
 Maintain relationships with external providers (insurance, logistics, etc.)
 </li>
 <li>
 Track and report operational KPIs
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Minimum 3 years of experience in platform or service operations
 </li>
 <li>
 Strong leadership and cross-functional coordination skills
 </li>
 <li>
 Analytical and process-driven mindset
 </li>
 <li>
 Proficiency in Excel, Notion, and CRM tools
 </li>
 </ul>
 
 
 
</div>

Operations Manager

Netlog Logistics Group

<div>
 
 QUALIFICATIONS AND JOB DESCRIPTION
 
 
 Netlog Logistics Group, consists of 18 leading companies and brands in the field of logistics in local, regional and global markets by offering their services. The Group continuous to grow rapidly and in a leading position of its sector. We are seeking Operations Manager in the logistics center of &Idot;stanbul/Esenyurt.
 
 
 The Operations Manager reports directly to the Coordinator of Region and must be a high-energy leader with the ability to direct a workforce in the fulfillment of orders for global key account. This includes managing inbound inventory, maintaining inventory, supervising pick/ pack operations and outbound shipments. This position also requires having a strong understanding of labor-management and forecasting.
 
 
 
 
 
 
 
 
 JOB RESPONSIBILITIES:
 
 <ul>
 <li>
 Leading and directing fulfillment operations group in the achievement of key goals in the area of order processing and delivery, quality assurance management, inventory management, purchasing management, cost management, process layouts, process improvements, employee training and development,
 </li>
 <li>
 Working with the Operations Coordinator to influence corporate strategic plans,
 </li>
 <li>
 Working with functional leaders within the company to ensure compliance with company policy and procedures,
 </li>
 <li>
 Ensuring that the facility is compliance with ordinances, laws, and regulations,
 </li>
 <li>
 Ensuring the safety is the strongest part of our culture and environment within the facility at all times,
 </li>
 <li>
 Obtaining daily, monthly and annually goals for various productivity and quality levels,
 </li>
 <li>
 Leading the fulfillment group to operate in a cost-effective and competitive manner while driving improvement continuously,
 </li>
 <li>
 Managing, training and developing the facility managers and supervisors in the subjects of hiring, training, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints, and resolving problems or removing obstacles,
 </li>
 <li>
 Managing logistics operations and making sustainable development plans,
 </li>
 <li>
 Preparing daily, weekly and monthly logistics business follow-up reports,
 </li>
 <li>
 Preparing performance reports and ensuring team development and motivation accordingly,
 </li>
 <li>
 Planning needs such as human resources, equipment, and space based on efficiency,
 </li>
 <li>
 Actively working to reduce error rates, operation times and costs, consequently planning according to analysis,
 </li>
 <li>
 Actively managing operational planning,
 </li>
 <li>
 Guiding the processes and maintaining the operational quality standards, while simultaneously setting goals for improvement and managing projects.
 </li>
 </ul>
 
 
 
 
 EDUCATION, EXPERIENCE, AND SKILL REQUIREMENTS:
 
 <ul>
 <li>
 5+ years of experience in people management,
 </li>
 <li>
 Must be a self-directed person with the ability to handle multiple tasks,
 </li>
 <li>
 Must have industry working knowledge of all areas in fulfillment: warehousing distribution, inbound/outbound, quality, B2C, B2B, WMS,
 </li>
 <li>
 Bachelor&rsquo;s degree is required,
 </li>
 <li>
 Excellent English skills.
 </li>
 </ul>
</div>

Donna Mello

<div>
 
 
 
 Company Description
 
 
 
 
 
 
 
 Donna Mello is a global confectionery company specializing in product innovation, high-volume manufacturing, and cross-border distribution.
 
 
 We provide agile product development and reliable manufacturing solutions for leading brands, distributors, and retailers worldwide. Our production facilities operate under the highest international standards - supported by in-house quality control teams to ensure product integrity, consistency, and compliance across markets.
 
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 
 
 The Operations Manager is responsible for end-to-end coordination of production and logistics, serving as the primary link between suppliers, factories, and distribution partners.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 <ul>
 <li>
 
 Supplier &amp; Production Oversight
 
 : Manage supplier communication and monitor production progress to maintain strict adherence to timelines and volume commitments.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Quality Assurance
 
 : Be on-site at factories to conduct inspections, and enforce compliance with international quality standards.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Logistics &amp; Dispatch
 
 : Supervise container loading, documentation, and dispatch processes, ensuring accuracy and efficiency.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Reporting &amp; Issue Resolution:
 
 Provide clear daily reporting and solve operational issues promptly to mitigate risks and avoid delays.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Team Management:
 
 Lead and develop on-site operational staff that will be responsible for quality checks and proper loading/dispatch, with clear&nbsp;daily reporting and fast issue escalation.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 <ul>
 <li>
 Strong experience of operations management, production planning, and supply chain management
 </li>
 <li>
 Fluent English communication skills&nbsp;
 </li>
 <li>
 Excellent leadership, organizational, and analytical skills
 </li>
 <li>
 Ability to work collaboratively with cross-functional teams and departments
 </li>
 <li>
 Problem-solving skills with a focus on continuous improvement
 </li>
 <li>
 Demonstrated integrity, accountability, and professionalism in all operations.
 </li>
 <li>
 Experience in the confectionery or food manufacturing industry is a plus
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Operations Management, or related field is a plus
 </li>
 </ul>
</div>

Mplus Türkiye

<div>
 
 Wir suchen einen
 
 Operations Manager (Operasyon Y&ouml;neticisi)
 
 mit umfangreicher Erfahrung im Bereich Call Center, um unser dynamisches Team zu verst&auml;rken.
 
 
 
 
 
 
 Ihre Aufgaben:
 
 
 
 
 
 <ul>
 <li>
 Verantwortung f&uuml;r die operative Leitung und Optimierung der t&auml;glichen Abl&auml;ufe im Call Center.
 </li>
 <li>
 &Uuml;berwachung und Verbesserung von KPIs zur Sicherstellung von Effizienz und Qualit&auml;t.
 </li>
 <li>
 Entwicklung und Implementierung von Strategien zur Steigerung der Kundenzufriedenheit.
 </li>
 <li>
 F&uuml;hrung, Coaching und Motivation von Teamleitern und deren Teams.
 </li>
 <li>
 Sicherstellung der Einhaltung von Unternehmensrichtlinien und -standards.
 </li>
 <li>
 Erstellung von Berichten und Analyse der Performance zur Ableitung von Verbesserungsma&szlig;nahmen.
 </li>
 </ul>
 
 
 
 
 
 Ihr Profil:
 
 
 
 
 
 <ul>
 <li>
 Deutsch auf muttersprachlichem Niveau.
 </li>
 <li>
 Englisch auf fortgeschrittenem Niveau (C1 oder h&ouml;her).
 </li>
 <li>
 Nachgewiesene Erfahrung im Call Center Management oder in einer vergleichbaren Position.
 </li>
 <li>
 Hervorragende Kommunikations- und F&uuml;hrungsf&auml;higkeiten.
 </li>
 <li>
 Analytisches Denkverm&ouml;gen und Verst&auml;ndnis f&uuml;r Kennzahlen und Prozesse.
 </li>
 <li>
 Organisationsst&auml;rke sowie die F&auml;higkeit, Priorit&auml;ten in einem dynamischen Umfeld zu setzen.
 </li>
 <li>
 Erfahrung in einem internationalen Arbeitsumfeld ist von Vorteil.
 </li>
 </ul>
 
 
 
 
 
 Was wir bieten:
 
 
 
 
 
 <ul>
 <li>
 Flexibles Arbeiten im Remote-Modus.
 </li>
 <li>
 Entwicklungsm&ouml;glichkeiten in einem wachsenden Unternehmen.
 </li>
 <li>
 Attraktive Verg&uuml;tung und Benefits.
 </li>
 <li>
 Eine dynamische und unterst&uuml;tzende Teamkultur.
 </li>
 </ul>
</div>

Craftgate

<div>
 
 We&rsquo;re Craftgate, a &lsquo;One-Stop Shop&rsquo; payment orchestrator company based in Istanbul.
 
 
 
 
 
 Craftgate presents many value-added services such as closed loop card tokenization, one-click payment, marketplace solution, closed-loop wallet, payment form, common payment page, payment by link and QR code, smart and dynamic payment routing, advanced merchant panel, and advanced API. Our mission is to reduce operational costs and maximize payment conversion rates for businesses worldwide.
 
 
 
 
 
 
 About The Role
 
 
 
 This is an opportunity to take a key leadership role in an innovative, fast-growing, mission-based company. You will work closely with our operations, sales, product, and engineering teams to ensure seamless merchant experiences from integration to post-launch support.
 
 
 
 
 
 We&rsquo;re looking for a Head of Operations who will build scalable processes, enhance team efficiency, and create a smooth operational flow. This role is about empowering a passionate team, addressing daily challenges in real time, and ensuring operational excellence in every aspect.
 
 
 
 
 
 If you are passionate about leading teams, structuring processes, and enabling merchant success in a SaaS environment, we would be delighted to have you join our team!
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering or a related field
 </li>
 <li>
 10+ years of professional experience, with proven team management expertise
 </li>
 <li>
 Experience in managing technical support or operations teams, preferably in B2B SaaS (Fintech experience is a plus)
 </li>
 <li>
 Strong coordination skills with the ability to correctly categorize, prioritize, and assign incoming requests based on expertise
 </li>
 <li>
 Demonstrated success in improving team efficiency and productivity
 </li>
 <li>
 Ability to manage end-to-end operational processes, ensuring smooth collaboration across functions
 </li>
 <li>
 Strong communication skills&mdash;both internally within the team and externally with merchants
 </li>
 <li>
 Proficient in written and verbal English communication
 </li>
 <li>
 Experience in using operations management tools (ticketing, workflow, or support systems)
 </li>
 <li>
 Analytical and structured problem-solving approach
 </li>
 <li>
 Empathetic leadership style: ability to combine authority with an encouraging, supportive approach toward the team
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead, mentor, and grow the operations team, fostering both performance and engagement to help the team achieve
 </li>
 <li>
 Being there for the team to solve possible process-related, communication-related, etc. problems in the team's daily work routines.
 </li>
 <li>
 Oversee merchant integration and go-live processes, ensuring timely and smooth execution
 </li>
 <li>
 Manage post-launch support operations through tools like Operations Management tools ensuring inquiries are handled quickly and accurately
 </li>
 <li>
 Set up processes to categorize and route merchant requests to the right team members
 </li>
 <li>
 Continuously assess and improve workflows to increase efficiency and reduce friction
 </li>
 <li>
 Collaborate closely with Sales, Product, Engineering to resolve merchant issues and enhance the merchant journey
 </li>
 <li>
 Act as a bridge between the team and leadership, ensuring alignment with company goals while addressing daily communication challenges
 </li>
 </ul>
 
 
 
 
 Join us at the heart of payments&mdash;we&rsquo;re excited to receive your application!
 
 
 
 
 
 Craftgate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
</div>

Head of Operations

Citi

<div>
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 This role will be mainly responsible for managing asset servicing related corporate actions processes; these processes are mainly reconciling and processing positions related to Corporate Action events, executing client instructions, reporting and ensuring controls
 </li>
 <li>
 Additional activities include revisions of communications, notifications and facilitating postings for Corporate Action or Proxy events
 </li>
 <li>
 Delegates and supervises straightforward tasks under his/her responsibility
 </li>
 <li>
 Applies working knowledge of technical and professional principles and concepts and in-depth knowledge of custody operations team objectives
 </li>
 <li>
 Identifies any opportunity for implementation process improvements, and service or technology enhancements. Identifies control deficiencies and implement appropriate procedures for custody operations in general and asset servicing specific
 </li>
 <li>
 Creates, develops, and maintains business relationships with clients externally and internally (within the organization)
 </li>
 <li>
 Applies basic understanding of how own area integrates within own subject area, supports settlements, account maintenance and other units where and when applicable
 </li>
 <li>
 Perform other duties as assigned, participate and contribute to systems and process related projects
 </li>
 <li>
 Client instruction and securities transaction processing in accordance with prevailing market and Citi deadlines
 </li>
 <li>
 Ensuring and further enhancing STP (Straight Through Processing) asset servicing process.
 </li>
 <li>
 Aligning with Risk and Controls procedures for daily activities.
 </li>
 <li>
 Coordinate instruction processing issues to the appropriate department, timely escalation to clients and collaborate on a solution with all stakeholders
 </li>
 <li>
 Reporting &ndash; preparing various reports (ad hoc as well as regular reports) for several stakeholders
 </li>
 <li>
 Contributing to improvement of the quality and efficiency of assigned tasks and processes
 
 
 </li>
 </ul>
 
 Must have requirements:
 
 
 
 <ul>
 <li>
 Minimum 5-7 years of relevant professional experience in Custody / Asset Servicing / Securities Services / Central Depository / CCP / Securities and Client Instruction Processing
 </li>
 <li>
 SWIFT system knowledge
 </li>
 <li>
 This role requires daily communication in English
 </li>
 <li>
 Ability to learn new and often complex things quickly
 </li>
 <li>
 Strong creativity, innovation, problem solving skills
 </li>
 <li>
 Willingness to develop, learn and share knowledge with others
 
 
 </li>
 </ul>
 
 As the member of our global family, you may count on:
 
 
 
 <ul>
 <li>
 Participation in global processes, tight cooperation with international stakeholders
 </li>
 <li>
 Participation in the regional/global projects
 </li>
 <li>
 Work environment founded on mutual respect, inclusion, and helping others
 </li>
 <li>
 Learning and development opportunities: we support your career development with projects, trainings, and internal mobility possibilities at the domestic and international level
 
 
 </li>
 </ul>
 ------------------------------------------------------
 
 
 
 Job Family Group:
 
 
 
 Operations - Transaction Services
 
 
 ------------------------------------------------------
 
 
 
 Job Family:
 
 
 
 Securities and Derivatives Processing
 
 
 ------------------------------------------------------
 
 
 
 Time Type:
 
 
 
 Full time
 
 
 ------------------------------------------------------
 
 
 
 Most Relevant Skills
 
 
 
 Please see the requirements listed above.
 
 
 ------------------------------------------------------
 
 
 
 Other Relevant Skills
 
 
 
 For complementary skills, please see above and/or contact the recruiter.
 
 
 ------------------------------------------------------
 
 
 
 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
 
 
 
 
 If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
 
 
 Accessibility at Citi.
 
 
 
 
 View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.
 
</div>

Custody Operations Manager

Christian Dior Couture

<div>
 Position
 
 
 Christian Dior Couture operates several boutiques in Turkey, both in city centers and in resort locations.
 
 
 The Turkish market is managed by the CD Turkey Country Manager on behalf of Christian Dior Couture's Southern Europe Zone.
 
 
 This position reports directly to the CD Turkey Country Manager, with a functional report to the Southern Europe CD Operations Manager.
 
 
 The Turkey Country Operations Manager is responsible for the overall management of operations, staff, merchandise, and customer service in the Turkish boutiques.
 
 
 The Turkey Country Operations Manager is also responsible for maintaining and achieving operational and merchandising standards and goals, and for developing the Turkish Operations Team in collaboration with the CD Turkey Country Manager and the Boutique Managements.
 
 
 In this context, the Turkey Country Operations Manager will participate in the development and growth of the subsidiary.
 
 
 The local Turkish Head Office is located in Istanbul.
 
 
 Job responsibilities
 
 
 
 Inventory And Stock Management
 
 
 
 <ul>
 <li>
 Manage, facilitate, and ensure completion of all inventories and cycle counts.
 </li>
 <li>
 Validate stock adjustments.
 </li>
 <li>
 Investigate with Head Office on any discrepancies in receptions or stock transfers.
 </li>
 <li>
 Manage &ldquo;End of Life&rdquo; product cycle.
 </li>
 <li>
 Oversee the Turkey &ldquo;After Sales&rdquo; program.
 </li>
 <li>
 Follow-up repairs of defective or damaged goods, from store stock or from after-sales.
 </li>
 <li>
 Organize local Family Sales.
 
 
 </li>
 </ul>
 
 Policies &amp; Procedures
 
 
 
 <ul>
 <li>
 Ensure store compliance to policies and processes and drive operational excellence through audits &amp; action plans.
 </li>
 <li>
 Understand, abide by and enforce all operational policies and procedures as dictated by Retail Handbook Procedures, the human resources guide and other related material.
 </li>
 <li>
 Train newcomers to Dior retail procedures, stock management procedures and cash desk operations.
 </li>
 <li>
 Prepare Monthly Internal Control reports.
 </li>
 <li>
 Be project leader for all &laquo;back-office&raquo; tool evolution/roll-out &amp; support the Digital evolution on retail special projects roll-out.
 
 
 </li>
 </ul>
 
 Store Facility
 
 
 
 <ul>
 <li>
 Ensure maintenance and overall upkeep of the store and local Head Offices.
 </li>
 <li>
 Manage the boutiques and offices facilities: cleaning, repair &amp; maintenance, security.
 </li>
 <li>
 Serve as direct liaison between all sub-contractors and vendors to verify that corporate standards of store and offices are always met.
 </li>
 <li>
 Ensure that all Health &amp; Safety requirements are always met.
 
 
 </li>
 </ul>
 
 Logistics
 
 
 
 <ul>
 <li>
 Oversee all processing of shipments, transfers, and consignments.
 </li>
 <li>
 Follow-up of deliveries with freight forwarder and customs broker.
 </li>
 <li>
 Coordination with accounting back office, follow-up of KPI&rsquo;s.
 
 
 </li>
 </ul>
 
 Accounting and financials
 
 
 
 <ul>
 <li>
 Pre-check store invoices, and any required documentation according to the internal Purchase procedure.
 </li>
 <li>
 Follow-up sales reconciliation between Dior System, and E-invoice/E-archive portals.
 </li>
 <li>
 Be responsible for Turkey expense control (monthly P&amp;L analysis).
 </li>
 <li>
 Follow-up anti-money laundering compliance.
 </li>
 <li>
 Verify cash vs sales reconciliations.
 </li>
 <li>
 Coordinate with Finance Manager and Head Office regarding insurance matters (product damage, business interruption, civil liability, other HR insurances).
 </li>
 <li>
 Annual external audit: reply to any queries from auditors, together with CD Turkey Country Manager.
 
 
 </li>
 </ul>
 
 Legal and Administrative
 
 
 
 <ul>
 <li>
 Follow-up contract expiry and renewals.
 </li>
 <li>
 Follow-up HR administrative aspects, to be shared with HR Manager and accounting back office: time schedules, overtime, absence/leaves, staff commissions.
 </li>
 <li>
 Comply with legal/administrative declarations needed in current or future stores.
 </li>
 <li>
 Coordinate with Dior Legal Department and local advisors.
 
 
 </li>
 </ul>
 
 Store opening
 
 
 
 <ul>
 <li>
 Coordinate with Dior Architecture Department and local suppliers in any store opening/renovation project, including seasonal projects.
 </li>
 <li>
 Follow-up related administrative aspects.
 
 
 </li>
 </ul>
 Profile
 
 
 <ul>
 <li>
 University graduate with 5-10 years of experience in management.
 </li>
 <li>
 Retail experience.
 </li>
 <li>
 Knowledge of accounting is appreciated. / Accounting skills are a plus.
 </li>
 <li>
 Knowledge of logistics is appreciated. / Logistics skills are a plus.
 </li>
 <li>
 Native Turkish speaker, proficient in English.
 </li>
 <li>
 Proficient in Excel.
 </li>
 </ul>
</div>

Country Operations Manager

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980 manager of operations jobs IN Istanbul

Operations Manager

Operations Manager

Operations Manager

Operations Manager

Head of Operations

Custody Operations Manager

Country Operations Manager