manager of revenue

Hyatt

<div><div><p>Summary</p><div><p>
The Revenue Manager provides revenue accounting leadership and business best practices to the hotel. The Revenue Manager has responsibility for all technical accounting aspects of hotel's revenue streams. This role will provide key leadership surrounding the hotel's revenue recognition policies and will regularly interface with the sales, operations and marketing organizations. The Revenue Manager is also responsible for royalty accounting and invoicing, and has two direct reports.</p></div></div><div><p>
Qualifications</p><div><p>
Ideally with a university degree in Stretegic Marketing or Hospitality/Tourism management. An MBA would be an asset. Minimum 2 years work experience as Revenue Manager, Marketing Manager, Marketing Analyst. Strategic orientation, as well as good problem solving, administrative and interpersonal skills are a must.</p></div></div></div>

REVENUE MANAGER

Fairmont

<div><b>Company Description</b><p><br>
Makkah Clock Royal Tower, A Fairmont Hotel, with 1662 guest rooms, is located just a few steps away from the Masjid Al Haram. This 76-story hotel&mdash;one of the tallest in the world&mdash;is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, and serves as an iconic symbol of hospitality in the Holy City.</p><b><br>
Job Description</b><p><br>
The Director of Revenue Management is responsible for helping lead the hotel Commercial Strategy team in determining strategic vision. The DRM establishes goals and implements tactical efforts, with the goal of promoting revenue growth generation among key customer segments and revenue centers, and supporting the hotel's brand positioning and image. The role is responsible for data quality and analysis, providing gathered intelligence, and recommending revenue and e-commerce strategies to the Commercial Strategy team, as well as other corporate and ownership entities. In addition, the role ensures that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel, while assisting all stakeholders in maximizing profit. The role plays a critical part in identifying and mentoring RM talent within the hotel.</p><p><b>
Responsibilities</b></p><p>
Strategic vision, ultimate accountability for hotel revenue and profitability, assist in leadership of the commercial team, mentorship, and final decision-making authority.</p><ul><li>
Leads the strategic planning process and collaborates with all hotel profit generation teams to proactively identify and implement opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams..</li><li>
Effectively communicates a compelling Total Hotel Profit Optimization vision to all relevant property leaders, fosters Revenue Management Culture within the revenue generating departments of the hotel and teaches RM concepts within the hotel.</li><li>
Leverages Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits.</li><li>
Creates short- and long-term forecasts, that yield the best decisions on pricing and yielding tactics</li><li>
Drives the annual budget process and produces long term projections, as required.</li><li>
Monitors relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies.</li><li>
Chairs the weekly Revenue Management Meetings, driving strategic discussions and ensuring alignment with brand guidelines and hotel objectives.</li><li>
Maximizes room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.</li><li>
Optimizes pricing, promotions, and availability strategies through definition and management of all rates, rate levels, stay restrictions and other tactics, which are congruent with demand factors to target the most profitable customer segments to maximize profits.</li><li>
Continuously evaluating new business opportunities and optimizing performance across booking channels.</li><li>
Collaborate with the Marketing team to execute, measure, evaluate and improve digital marketing efforts.</li><li>
Together with the Marketing/Distribution team, manages performance reviews with OTA/CTO partners, keeping up-to-date on each partner&rsquo;s distribution options and extranet maintenance, to ensure optimal display of the hotel. Evaluates extranet enhancements.</li><li>
Serves as the system owner for all core revenue management technologies (RMS, CRS, Rate shopping systems, etc.), ensuring data quality, system hygiene, and optimal utilization to drive profit.</li><li>
Maintains relationships with local market competitors to keep informed of trends and news.</li><li>
Identifies, mentors, and develops revenue management talent, including the Revenue Manager/Assistant DRM and Revenue Analyst, fostering a culture of continuous learning and high performance</li></ul><br>
<b>
Qualifications</b><p><br>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:</p><ul><li>
Strong communication skills, both verbal and written</li><li>
Dynamic can-do attitude</li><li>
Strong analytical skills and attention to detail</li><li>
Presents a professional and polished appearance</li><li>
Effectively deal with guests and other team members</li><li>
Previous reservation experience highly preferred</li><li>
Experience with Ideas G3 RMS, Opera PMS, or Opera Sales and Catering preferred</li><li>
Possessing the trait of being organized and multi-tasking</li><li>
Ability to complete work within given deadlines</li><li>
Maintain confidentiality of proprietary information and protect company assets</li></ul><p><b>
Physical Demands</b></p><ul><li>
This position requires the ability to focus attention on guest needs, remaining calm and courteous. Occasional standing, walking, lifting and carrying up to 20 lbs.</li><li>
Perform other reasonable job duties as requested.</li></ul><p><b>
Required Education and Experience</b></p><ul><li>
Minimum 2 years of Revenue Management experience</li><li>
Bachelor degree in Hotel Management, Accounting, Finance, or Mathematic preferred.</li><li>
Experience within 4- or 5-star hotels, complex properties with multiple outlets, banquets and catering, and/or within similar markets preferred</li><li>
Strong understanding of Hotel Operations, Hotel Leadership team experience preferred</li></ul><br>
<b>
Additional Information</b><p><b><br>
Why work for Accor?</b><br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p></div>

Director of Revenue Management

Nitanla Integrated Holdings

<p><b>About the Role:</b></p><p>Kuwait City is rapidly becoming a regional hub for modern business operations, and at Nitanla Integrated Holdings, we are building the systems that help companies scale with confidence. We believe operational excellence should be driven by data, efficiency, and strong leadership. We are looking for a Senior Revenue Operations Manager (m/f/d) who can lead and optimize our commercial operations strategy across multiple business units.</p><p>You will not simply manage reports and dashboards; you will help shape how revenue teams operate, collaborate, and grow. You will work closely with executive leadership, sales, finance, and customer operations teams to create streamlined processes that improve performance and long term profitability.</p><p><b>Why Work With Us?</b></p><p><b>The Environment:</b><br/>Our office is located in the heart of Sharq Business District, surrounded by leading financial institutions and modern commercial towers. We offer a professional environment focused on collaboration, innovation, and career progression.</p><p><b>Leadership Exposure:</b><br/>You will work directly with senior management and play an active role in strategic planning and operational decision making across the organization.</p><p><b>Modern Systems:</b><br/>We invest in advanced CRM platforms, automation tools, and business intelligence systems that allow our teams to operate efficiently and make informed decisions.</p><p><b>Career Growth:</b><br/>We support continuous development through leadership workshops, professional certifications, and regional business conferences across the Gulf market.</p><p><b>Key Responsibilities:</b></p><p><b>Revenue Operations Strategy:</b><br/>Develop and improve scalable operational processes that support sales growth, forecasting accuracy, and customer retention.</p><p><b>Performance Optimization:</b><br/>Monitor KPIs, analyze operational data, and identify opportunities to improve efficiency and revenue generation across departments.</p><p><b>Cross Functional Leadership:</b><br/>Collaborate with finance, sales, marketing, and customer success teams to ensure operational alignment and consistent business performance.</p><p><b>Process Improvement:</b><br/>Lead initiatives focused on workflow automation, reporting optimization, and operational standardization across multiple business units.</p><p><b>Team Leadership:</b><br/>Mentor and support operational analysts and coordinators while promoting a culture of accountability and continuous improvement.</p><p><b>Stakeholder Reporting:</b><br/>Prepare executive level reports and present operational insights that support strategic business decisions.</p><p><b>What We Are Looking For:</b></p><p><b>Experience:</b><br/>6+ years of experience in revenue operations, business operations, commercial strategy, or related leadership roles within large organizations.</p><p><b>Leadership:</b><br/>Strong experience managing teams and coordinating cross functional operational initiatives.</p><p><b>Technical Skills:</b><br/>Advanced knowledge of CRM systems, reporting platforms, forecasting tools, and business analytics software.</p><p><b>Communication:</b><br/>Excellent English communication skills are required. Arabic language skills are considered an advantage for regional business coordination.</p><p><b>Mindset:</b><br/>You are analytical, highly organized, and solution oriented. You understand how to balance operational efficiency with long term business growth.</p><p>Pay: KD2,000.000 - KD2,700.000 per month</p><p>Work Location: In person</p>

Senior Revenue Operations Manager

Wynn Al Marjan Island

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  About Wynn Al Marjan Island:
  <br/>
  <br/>
 </strong>
 On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.
 <br/>
 <br/>
 <strong>
  About The Position
  <br/>
  <br/>
 </strong>
 Wynn Al Marjan Island is currently seeking a
 <strong>
  Revenue Analyst
 </strong>
 to join the resort&rsquo;s Revenue Management team.
 <br/>
 <br/>
 The Revenue Analyst at Wynn Al Marjan Island supports strategic decision-making by analyzing booking trends, competitor rates, and key performance metrics. The role ensures accurate rate and availability updates across all channels and provides data-driven insights for marketing, sales, and operations.
 <br/>
 <br/>
 <strong>
  The Primary Duties And Responsibilities Of This Role Are
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Analyze booking trends by channel: Monitor and interpret booking data across all distribution channels, focusing on pace, booking window, length of stay, regrets and denials, and price elasticity to identify demand patterns and optimize revenue strategies.
  </li>
  <li>
   Track competitor rates and availability: Conduct regular competitive set analysis to benchmark pricing and availability, using market intelligence tools to inform rate positioning and promotional tactics.
  </li>
  <li>
   Report on key metrics for leadership: Compile and present performance reports and dashboards that highlight key revenue indicators for Revenue Management and senior executives to support strategic decision-making.
  </li>
  <li>
   Update rates and availability in demand gateways: Maintain accurate rate and inventory data across all booking platforms; ensure precision in data entry and perform regular audits to validate both personal and team inputs.
  </li>
  <li>
   Support marketing and operational strategy: Provide analytical insights and recommendations to marketing, sales, and operations teams on pricing, scheduling, advertising, and distribution to align with revenue goals.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 The ideal candidate for this position will have the following experience and qualifications:
 <br/>
 <br/>
 <ul>
  <li>
   Revenue management experience is required.
  </li>
  <li>
   A strong background in hotel operations or financial analytics is preferred.
  </li>
  <li>
   Experience with the Opera Cloud property management system is preferred.
  </li>
  <li>
   Proficiency in Microsoft Excel, SQL, and Power BI or Tableau is required.
  </li>
  <li>
   Experience working with competitive intelligence and market analytics platforms (e.g. CoStar/STR, Fornova, Lighthouse) is required.
  </li>
  <li>
   Bachelor&rsquo;s degree is required, preferably in Hospitality Management, Business, Economics, or Finance disciplines.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Wynn Al Marjan Island&rsquo;s Benefits
  <br/>
  <br/>
 </strong>
 We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
</div>


Analyst - Revenue Management

Delta Air Lines

<div></div><div><div><div><div><div><div><b>UNITED STATES, GEORGIA, ATLANTA</b></div><b><br>
 </b><div></div><div><b>REVENUE MANAGEMENT</b></div><b><br>
 </b><div></div><div><b>13-APR-2026</b></div><b><br>
 </b><div></div><div><b>REF #: 32118</b></div><b>
</b></div></div></div></div><div><div><div><div><h3 class="jobSectionHeader"><b>HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW &amp; KEY RESPONSIBILITIES)</b></h3>
</div></div><div><p>As a member of the Latin Carrier Insights team, you will be a key voice in developing Latin entity-wide pricing initiatives, shaping Delta responses to competitor pricing actions in the scope, and consulting on our flow market pricing strategies (default structure, premiums, floors, routings) through knowledge of our competitor&rsquo;s pricing behaviors/Delta&rsquo;s competitive advantages. This is a unique role within Delta&rsquo;s Pricing &amp; Revenue Management department that will require both technical skills and business acumen.
</p><p><b>Key Responsibilities:</b>
</p><ul><li>Analyze large and complex pricing/commercial data sets, leveraging SQL and/or other data pulling resources, to:
</li><ul><li>Be an expert of competitor airline pricing strategies as well as revenue/share performance, contextualizing insights for the broader Latin Revenue Management team and recommending appropriate competitive actions and/or opportunity guidance
</li><li>Provide insights from monitoring competitor fare and rule changes to foreshadow network changes, financial performance, or strategic policy changes
</li><li>Identify and analyze competitor changes to the pricing environment by determining the scope and impact to Delta&rsquo;s price competitiveness and recommend/implement appropriate pricing adjustment
</li><li>Recommend, initiate, monitor, and communicate Delta competitive pricing actions including changes to fare levels, fare rules, and policies
</li><li>Advise on optimal Delta default fare structure, floor, and pricing premium levels in flow markets
</li></ul><li>Ensure Delta&rsquo;s pricing is on strategy and accurate through timely updates of tools and confirmed through shopping
</li></ul></div></div></div><div><div><div><div><h3 class="jobSectionHeader"><b>BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING</b></h3>
</div></div><div><div><p>Our culture is rooted in a shared dedication to living our values &ndash; Care, Integrity, Resilience, Servant Leadership, and Teamwork &ndash; every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:</p><ul><li>
Competitive salary, industry-leading proﬁt sharing program, and performance incentives</li><li>
401(k) with generous company contributions up to 9%</li><li>
Paid time off including vacation, holidays, paid personal time, maternity and parental leave</li><li>
Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life beneﬁts</li><li>
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages</li><li>
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health</li><li>
Domestic and International space-available flight privileges for employees and eligible family members</li><li>
Career development programs to achieve your long-term career goals</li><li>
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint</li><li>
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies</li><li>
Recognition rewards and awards through the platform Unstoppable Together</li><li>
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare</li></ul></div>
</div></div></div><div><div><div><div><h3 class="jobSectionHeader"><b>WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)</b></h3>
</div></div><div><ul><li>Must be performing satisfactorily in current position
</li><li>Consistently prioritizes safety and security of self, others, and personal data
</li><li>Embraces diverse people, thinking, and styles
</li><li>Possesses a high school diploma, GED, or high school equivalency
</li><li>Is at least 18 years of age and has authorization to work in the United States
</li></ul></div></div></div><div><div><div><div><h3 class="jobSectionHeader"><b>WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)</b></h3>
</div></div><div><ul><li>Working knowledge of SQL or other coding language
</li><li>Experience with market data analysis and a thorough understanding of pricing segmentation concepts
</li><li>Demonstrated passion for the airline industry
</li><li>Demonstrated ability to work efficiently and effectively as part of an interdependent team and set priorities based on revenue impact all in a time sensitive environment
</li><li>Detail-oriented, analytical ability and strong oral/written communication skills
</li><li>Flexibility responding to unexpected situations and a desire to learn is critical for success</li></ul></div></div></div></div><p></p>

Analyst, Revenue Management, Latin America & Caribbean Pricing

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><p></p><div><br>
As a leader in the Go to Market Operations team, under our Office of the CEO&rsquo;s Strategy &amp; Operations organization, the MEA NORTH Revenue Operations Head is responsible for the planning, delivery, and execution of complex business operations processes across the entire Customer lifecycle. This leader will drive innovation, consistency, automation, and simplicity into the business to execute world-class field revenue operations in line with business goals, financial objectives, strategic imperatives, and field/organizational requirements. The MEA NORTH Revenue Operations Head will drive the MEA NORTH in alignment with our Regional Operational Excellence Framework, overall Transformation strategy and go-to-market evolution including (but not limited to) providing an execution playbook and supporting practices across MEA NORTH functions, channels, and business units along the End-to-End customer journey effecting a Cloud-centric operations culture and function across their MU.</div><div></div><div><b><br>
What you&rsquo;ll do</b></div><div></div><ul><li><p><br>
Lead the MEA NORTH Revenue Operations teams (supporting all phases of the Customer journey)</p></li><li><p>
Drive the entirety of Revenue Operations practices/cadences/KPISs across our ONE Customer Value Journey</p></li><li><p>
Provide insights to the business and leadership on Operational KPIs including but not limited to Coverage, Quota allocation &amp; Attainment, Productivity, Forecast Accuracy. Develop and deploy corrective measures and best practices to meet and exceed KPI targets as well as work with the evolution of our Cloud metrics and business goals.</p></li><li><p>
Inspire and guide holistic organizational excellence. Drive the next generation of practices, processes and KPIs to deliver Customer Lifetime Value in the cloud in alignment with the Regional guidelines</p></li><li><p>
Thought Leadership to propose continuous innovation and optimization of the business operation function and / or drive organizational excellence at MEA NORTH level and share best practices Regionally and if required globally.</p></li><li><p>
Serve as a highly credible spokesperson for CS business operations initiatives in MEA NORTH Leverage innovative thinking with pragmatic execution to deliver world class Cloud-centric operations across all phases of the Customer journey.</p></li></ul><div></div><div><b><br>
What you bring</b></div><div></div><ul><li><p><br>
Leadership: Proven experience managing complex businesses and functions with a structured set of initiatives and programs.</p></li><li><p>
Transformation: Track record of translating transformations and strategy into executable deliverables and pragmatic operational outcomes delivering measurable business success (top / bottom line)</p></li><li><p>
Org &amp; Operational Complexity: Demonstrated expert ability and readiness to lead in businesses/functions that require high degrees of complex cross-organizational interaction &amp; collaboration under aggressive timelines and significant market pressure.</p></li><li><p>
Business Performance: Demonstrated track record leading customer-facing, sales, services, support or business operations organizations. Global sales, services, support or customer engagement leadership desired.</p></li><li><p>
Accountability &amp; Cross-Cultural Experience: Able to successfully collaborate across cultures.</p></li><li><p>
Innovation: Drives operational innovation based on new CLTV model with a deep understanding of customer and organizational landscape &amp; internal/external business factors.</p></li><li><p>
Brand Development: Positive internal &amp; external brand, well-networked and well- positioned in MEA NORTH</p></li><li><p>
Proficient in Excel, data-driven tools, SAC, and data analysis.</p></li><li><p>
Experience in communicating with C-level executives.</p></li><li><p>
Sales experience, including forecasting, business and strategic planning, and performance management, is a plus.</p></li></ul><div></div><div><b><br>
Leadership Competencies: </b>The candidate must lead with expertise and innovation, inspiring and motivating through vision and influence. They should quickly adapt to challenges and maintain an optimistic outlook. Interaction with MEA NORTH management and exhibiting high integrity and ethics are crucial. Building a culture of accountability, transparency, and trust is vital, as well as gaining support for initiatives and navigating complex structures.</div><div></div><div><b><br>
Behavioral Competencies: </b>The candidate should focus on customers and the company, demonstrating agility, flexibility under pressure, and emotional intelligence. Clear communication, both written and spoken, is essential. They must innovate, prioritize customer needs, and be well-networked. Developing leaders and promoting inclusion, collaboration, trust, and execution excellence are key. Integrity, alignment with company values, and valuing diversity in talent decisions are imperative.</div><div></div><p><br>
</p><div><b>Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
<br>
<br>
<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
<br>
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
<br>
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.</div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><div>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
<br>
Requisition ID: 448501 | Work Area: Sales Operations | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div></div>

Head of Revenue Operations MEA North

Taager

<div><p><b>About Taager</b></p>
<p>
Taager is the first B2B startup focused on social sellers- Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. We have our Merchants covered from merchandising, warehousing, shipping, cash collection and customer service.</p><p></p><p><br>
In 2019 we started as a team of 8 people, now we are over 350 employees across Egypt, KSA and the UAE. We serve more than 34K social e-commerce sellers from incredibly diverse backgrounds &ndash; from students earning a part-time income to highly ambitious digital marketing experts looking to become solo entrepreneurs. The sellers on our platform benefit from access to 2,500+ highly marketable products. Our people are driven by our mission and motivated by our desire to deliver the most seamless customer experience to the sellers on our platform. With a continuous focus on quality and execution, we are changing the social e-commerce landscape in the MENA region!</p><p></p><p><b><br>
Our Mission</b></p>
<p>
Our mission is to empower anyone to start and scale their e-commerce business.</p><p></p><p><b><br>
Our Vision</b></p>
<p>
We envision a world where everyone has the opportunity to sell online, make a living and even get rich in an easy and low-risk environment. A world where the magic of technology becomes accessible to the most talented of Merchants.</p><p></p><p><b><br>
Role Overview</b></p><p></p><p><br>
As the <b>Head of End Customer Journey Success</b>, you will be the strategic owner of the post-purchase experience, owning the critical funnel from order placement through to final confirmation. In this high-impact leadership role, you will be responsible for transforming a traditional confirmation process into a revenue-generating engine.</p>
<p>
You will lead a high-performing, cross-functional team operating across automated, digital, and voice channels. Your core mission is to elevate our &quot;confirmation agents&quot; from operational roles to high-level closers who master objection handling, secure revenue, and drive conversion. If you are obsessed with funnel optimization, data-driven strategy, and leading teams to deliver exceptional results, this role is for you.</p><p></p><p><b><br>
What will you do:</b></p><p></p><div><br>
<ul><li><b>
Strategic Funnel Ownership &amp; Revenue Optimization</b></li></ul>
</div><ul><li>Redefine the post-order confirmation stage to function as an active sales stage, shifting the team's focus from mere validation to proactive selling and value reinforcement.</li>
<li>Design and implement engagement funnels that leverage digital and automated channels to seamlessly guide customers from one stage to the next, maximizing conversion rates.</li>
<li>Develop and execute a strategic roadmap to reduce cancellations, recover at-risk orders, and secure incremental revenue through high-impact objection handling.</li>
</ul><div><ul><li><b>Team Leadership &amp; Performance Management</b></li></ul>
</div><ul><li>Lead, mentor, and scale a dynamic team managing omnichannel (voice, digital, automated) customer interactions.</li>
<li>Drive a culture of high performance, continuous improvement, and accountability.</li>
<li>Implement real-time coaching frameworks, motivation strategies, and performance management systems to achieve aggressive tele-sales and conversion targets.</li>
</ul><div><ul><li><b>Omnichannel Excellence</b></li></ul>
</div><ul><li>Oversee the strategic balance between voice and non-voice communication channels (e.g., chat, WhatsApp) ensuring high engagement and conversion rates across all text-based platforms.</li>
<li>Champion the use of contact center technologies and best practices to optimize workflows, agent efficiency, and the overall customer experience.</li>
</ul><div><ul><li><b>Data-Driven Decision Making</b></li></ul>
</div><ul><li>Own the KPIs for the end-customer journey, including conversion rates, cancellation rates, agent productivity, and customer satisfaction.</li>
<li>Utilize strong analytical skills to assess performance metrics, identify bottlenecks, and implement data-driven policies that enhance efficiency, seller satisfaction, and customer retention.</li>
<li>Collaborate with cross-functional teams (e.g., Product, Operations, Seller Success) to scale the seller&rsquo;s experience and align on overarching business goals.</li></ul><br>
<p></p>
<p><b>
What will make you successful:</b></p>
<ul>
<li>7+ years of experience in leading high-throughput, omnichannel (inbound/outbound) customer experience or contact center operations, preferably within e-commerce, social commerce, or a high-growth tech environment.</li>
<li>Proven track record of managing and scaling teams, with a focus on real-time coaching, motivation, and achieving aggressive tele-sales or conversion-based KPIs.</li>
<li>Demonstrated success in building and optimizing engagement funnels that drive step-change improvements in conversion rates through a mix of digital, automated, and human-led interventions.</li>
<li>Strong ability to interpret complex data, derive actionable insights, and implement data-driven strategies to solve operational challenges and improve performance.</li>
<li>Exceptional communication and stakeholder management skills, with a proven ability to influence cross-functional teams and champion a customer-first culture.</li>
<li> Deep familiarity with contact center technologies, tools, and best practices for omnichannel operations.</li></ul></div><p></p>

Head of Revenue & Customer Success Journey

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